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 Review by tc1uscg 
Posted: 1.9 years ago
member for 3.5 years, 618 visits, last login: 1 days ago
 Saint Clair Shores,Macomb,MI
 $21 per month
 about 45 days
 "American suport, reliability, easy installation"
 "Slow to answer email trouble reports. Cancellation rules questionable. call blocking"
 "Nothing special. Typical run of the mill service provider. Compaired to SunRocket, they are tops."
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Replaced SR with Voice eclipse. Costs were good, reliability much better. Only a few burps here and there. However, having had a bad taste from SR, VE was pretty much doomed from day one. The first problem I had, inbound failure, I was all over them like stink on poop. But they had really good customer support that spoke English, 3 NOC's in the U.S. and was owned by U.S.Lec (a good sized lec). But there were not special. Features were the same as most other providers. Some didn't work well, like "find me" and "call blocking". Even if the person calling blocked their number, it rolled to voice mail so you ended up having to deal with them anyway. When inbound stopped working on the few times it did, it didn't say broke long. The PAP2 device was free (but has to be returned when you terminate the service at your cost) but there was a $50 "activation fee (which is now waved). No frills service, I would recommend them but canceling can be a little issue as they require a "written notice" as per their TOS however they do not say what form (email, snail mail, photo card or whatever) is needed but my recent experience, they don’t' want email, they want you to "phone it in". That's not written.. HELLOOO!
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Review by bmize13
Posted: 2.4 years ago
member for 2.4 years, 828 visits, last login: 2 days ago
Dallas,Paulding,GA
$19 per month (month by month)
about 3 days
"English-speaking Tech Support, 2 Lines for 19.95"
"Poor communication, many disparities between sales and techs, poor website"
"With the multitude of VoIPs out there, this one will need some serious improvement before competing"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I had some issues with Vonage... I was unable to convince Tech Support Bombay that I needed a new PAP2 (old one hit by lightening). I had to move to another service in order to again have phone service. I came across VoiceEclipse in my search and called to inquire about their service. Tech Support is based in Chicago... a definite plus. All my questions were answered "YES!"
Can I cancel online? YES. (Tech support says, Nope. You have to send an email detailing why you want to cancel. No other way.)
Can I Fax with VoiceEclipse? YES (Tech support says, "Good luck with that. It won't work")
Do you have Caller ID w/ Name? YES (Tech support: Nope.)
Can I check my voicemail online? YES (In reality: Nope.)
What about a Network Unavailable number? Good idea... We'll work on it. (Tech support: Nope. And not anytime soon, either... that's for sure.)
The list grows further with each day. I was finally able to cancel after sending my request to multiple email addresses. Call quality was poor, tech support seemed as if they really didn't care one way or another... In short, a completely horrible experience. If you are looking to dive into the VoIP world, or switch your current carrier, seriously consider looking elsewhere. In my mind, a company that can't present information accurately (on both the web and through their sales staff) doesn't need my business.
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VoiceEclipse
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Not my experience