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Review by bigfoot16 
Posted: 43 days ago
member for 7.9 years, 17 visits, last login: 2 days ago
 Mililani,Honolulu,HI
 $35 per month
 about 3 days
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I have been an earthlink cable subscriber for more than 10 years and have been very happy with my service averaging 3 to 5mbps at a price of $42. Hawaiian Telcom advertised speed up to 11mbps for $35. The actual speed was a little better than Earthlink and the latency was less. I am currently running both services side by side, but have not decided which one to keep.
Followup comments: | Forums » comments on review of Hawaiian Telcom |
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Review by HODGING
Posted: 102 days ago
member for 102 days, 0 visits, last login: 102 days ago
Kahului,Maui,HI
$55 per month
about 1 days
 "usually reliable service"
 "Can only get 3.3 mbits on Maui, up to 10mbits on Oahu"
 "Good service good price"
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Good service. Sometimes it feels just a little faster than dial up.
But for the most part it is good for music, however video is too 'jumpy' and difficult to watch.
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 Review by KenTheCook
UPDATED: 180 days ago
member for 4 years, 372 visits, last login: 5 days ago
Lahaina,Maui,HI
$47 per month
 Ellensburg Telephone
"I get local phone svc. + DSL for $47/mo.----- they have tried really hard to make their cust. happy. Started out over their head"
"This is a poor opinion poll site,This is a review of Hawaiian Telcom!"
"Very worthwhile, very steady"
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Re-editing my review of H-Tel- I live in Lahaina, close to the "CO". I get at least 2644 down & 723 up. No breaks in service. Very solid.When 7/11 comes to 661,
Lahaina, I'm about 1000 ft. from CO.
Hawaiian Tel has been working from day 1 to make it work. I pay $47/ mo. for DSL + local telephone. Long Distance is SKYPE or Messenger or C-phone
I recommend Hawaiian Tel over cable.
Ken Gillette
Followup comments:  
hairyboto
@hawaiiantel.net | 7 - 11 is coming. speeds in the 7mb to 11mb is coming. in trial stage with employees......... | |
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KenTheCook
Vornado Fan
Premium
join:2005-10-26
Lahaina, HI | My review Where did you get Ellensburg telephone from? That review was for Hawaiian Telcom! | |
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KenTheCook
Vornado Fan
Premium
join:2005-10-26
Lahaina, HI | My review- Ellensburg, I have no idea!!! As far as H-Tel & my computer & telephone, I'm completely happy w/ them. I still pay about $47/ mo. for both w/ steady 2646/723.
KenTheCook 5/26/09 | |
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 Review by AmarilloSATs
UPDATED: 193 days ago
member for 3.6 years, 70 visits, last login: 9 days ago
Honolulu,Honolulu,HI
Contract price not specified.
about 8 days
"Fast and inexpensive"
"None at this point"
"Highly Recommend Hawaiian Telcom's DSL - the finally got it right with rates, no contract"
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I had Hawaiian Telcom come out to my apt as they needed to switch the terminations out on the keyboard. After that, the 3mbps no-contract $29.95 per mo service has been working great! Speed tests consistently at 2.5 mbps and higher, usually 2.7 mbps.
The pre-sales was not a point to comment on as I'm in IT and I sought out information on HT's DSL after 3 years of spotty, often slow Road Runner cable on Oahu. The modem shipped to me in 3 days, as promised. The DSL was provisioned on the scheduled date, the only problem was that HT had to switch terminations on their keyboard in box outside. The tech got here 1st thing in the morning, totally knew what he was doing, got it done and since then I'm flying along and loving HT DSL.
Highly recommend it for speed and price.
Added Note After Reading My Reveiw: Someone here at DSLR.com needs to update this forums pricing for Hawaiian Telcom. It says $48 per mo, but HT has significantly lowered their rates -- $19.95 for 1.5mbps, no contract; $34.00 per mo for 3mbps per mo, no contract: $34.00 per mo for 7mbps for 12 mo contract, after which the the 7mbps rate goes up to $46.00 per mo
And no, I do not work for nor have any vested interest in Hawaiian Telcom. My name is Jim and as I mentioned, I work in IT. I've partnered with an old friend in building »www.stateexampass.com , which is a site where we host online exam prep courses for electricians who are taking their state's test to obtain their state electrician's license. We launched with Hawaii, next will be NJ, and then all other states. As I've been working long hours building this site with my friend, I've been banging my head against the wall since we started in January as Road Runner problems (connectivity, speed) are ENDLESS. I'm really happy with HT and wanted to share that.
Stop by and check us out, try our demo exam. Mahalo.
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Review by gabrielpc
Posted: 217 days ago
member for 7.8 years, 51 visits, last login: 95 days ago
Kaneohe,Honolulu,HI
 Business customer
$60 per month (12 month contract)
about 10 days
"Very reliable"
"Presales was difficult - it seems sales staff is still unaware of all of the companys' product packages"
"Fired Oceanic and switched to Hawaiian Telcom - haven't regreted the decision for a minute."
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I'm on the stand alone DSL for business, 3m tier, my speeds average 2.7 down and 700k up. Technically faster than I was supposed to be able to achieve in my area. The install was new from the pole, and the installing technician was very efficient and knowledgeable. I did my own inside wiring from the demarc, the install is for my home office. I work for a technology consulting firm and was replacing my completely unreliable connection from Oceanic. Any of my clients asking about internet access I tell my Oceanic support horror stories to and rave about how well handled my order and install was with Hawaiian Tel –
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Review by ksmithofwa
Posted: 263 days ago
member for 3.3 years, 49 visits, last login: 21 days ago
Honolulu,Honolulu,HI
$36 per month
"Usually is fast."
"Sometimes is slow so I gotta call and make some huhu"
"Usually fast and good 24/7/365. I said usually."
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No complaints here. Sometimes runs slow but usually rocks. I get pretty much what I pay for. K out !
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Review by macmack1
Posted: 1 year ago
(review was emailed from domain mac.com)
Ewa Beach,Honolulu,HI
$30 per month
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Very reliable 3M tier (I get 2.6M down, 574KB up).
Recently tried to upgrade to 7M but the distance was too far.
They wouldn't offer me their 11M because of the distance.
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Review by Kerrith
UPDATED: 1.1 years ago
member for 6.6 years, 264 visits, last login: 244 days ago
Pahoa,Hawaii,HI
Contract price not specified.
about 15 days
Verizon
"Rock steady, no down times or slower times that I'm aware of"
"Page loading noticeably slower than with RR"
"If the 5/3 wasn't coming this year, for less than $44 I'd switch back to RR"
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Moved back to RR but with Premium service 8000/500. Very good, noticeably faster.
Update: That was for the first week only. Since then (about a month now) the speeds have been around 4800/478 kbps whereas the first week they were 6100/478. Latency has also increased from avg of 113ms to 1500ms.
RR sent (Charlie) a tech to the house and he could not access RR's speed test web page. He said that the slow speed tests had something to do with our subdivision area Pahoa (Hawaiian Beaches, Big Island) . It's been over a week since Charlie's visit and no improvement or word from RR.
Update: 10/10/08
I sent a top tier tech the log of 9 months of poor speeds. He refunded my Turbo premiums and said they won't start up again until they get Turbo up to acceptable speed. Nice outcome.
Big shout out to my friend Aaron whose support has been most valuable.
Kerry
Kerry
Followup comments:
hairyboto
@hawaiiantel.net | dsl 5/3 is old news no htco is not going to go to 5/3 they're testing 7/11mb. some of their employees have it running already. they want to make sure it runs fine b4 busting it out.... | |
| punaman
Punaman
Premium
join:2007-08-06
Keaau, HI
| High Speed in Puna I have the old Westell also; should we have gotten a new modem when HawTel took over? Also, is 11/7 or whatever even possible... and how? Will we be able to get it down in Puna (HPP)?
PS - hairyboto - have you heard about that new Philips Bodygroom? Go to: »www.amazon.com/gp/mpd/permalink/···-8394547
for a great laugh! | |
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Konaguy
Live From Kailua-Kona, Hawaii
Premium
join:2000-10-21
Kailua Kona, HI | Re: High Speed in Puna It will be quantum leap over the current ATM/Frame relay
network using ADSL + 2 and MPLS technology. Which will make
11Mbps and 7Mbps very possible, with a 1.5Mbps upload. | |
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Review by Konaguy
UPDATED: 1.2 years ago
member for 9 years, 2486 visits, last login: a few hours ago
Kailua Kona,Hawaii,HI
$29 per month
about 9 days
"Fast Service"
"Mis configured DSLAM"
"Highly Recommended"
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I have had Hawaiian Telcom (formerly Verizon Hawaii) DSL service for over 2 years now. My 3Mbps/768K connection is rock solid.Yes, I did have problems when I first got DSL and when Carlyle took over Verizon Hawaii. But overall it has been a stress free experience.I consistently get the speeds I pay for.
Update 9/01/07: Hawaiian Telcom has started to offer higher DSL speeds of 7/11Mbps/1Mbps. The only caveat is it is not widely available yet.Even when it does get more widely available, you need to be 8K and 6K from central office to get either 7Mbps or 11Mbps service.
39.99 for 7Mbps service (with landline)
49.99 for 11Mbps service (with landline)
55.99 for 11Mbps service (without landline)
45.99 for 7Mbps service (without landline)
69.99 for MyChoice bundle (with 7Mbps service)
79.99 for MyChoice bundle (with 11Mbps service)
Update 8/24/08: I got upgraded from 7Mbps ATM DSL to 11Mbps MPLS DSL service.It is like night and day. The previous DSL tier I had provided very spotty download speeds. With my new 11Mbps service, the speeds are much more consistent.
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 Review by pog
UPDATED: 1.2 years ago
member for 5.4 years, 2715 visits, last login: a few hours ago
Kihei,Maui,HI
$31 per month
"solid connection, no peak period slowdowns"
"slow"
"good value but aging infrastructure"
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I've had service on this line from the Telco since 2000. For a while it was GTE, then it was Verizon, now it's Hawaiian Telcom. During my time with Verizon, I made the transition from Frame Relay to ATM... however, the speeds I'm getting now (3mpbs/768kbps) were more than possible with the FR equipment.
Anyway, I also manage a number of other DSL connections around Maui... all either Upcountry, Lahaina, Wailuku, or Kihei. I don't really pay attention to Pre Sales info but nothing negative stands out.
The installation in Lahaina (business) was done on Hawaiian Telcom's watch and it pretty much went without a hitch. The modem arrived quickly and the service was live even more quickly (I plugged in a temp modem earlier).
Connectivity has been rock solid for a long time. Routing was weird at first when Hawaiian Tel first took over. It's a lot better now but there's no escaping the 100+ms ping penalty for being located in the middle of the Pacific Ocean.
My experience with Hawaiian Tel Tech Support was very positive. Something went wrong at the CO that required a reset (not exactly sure). The front line person was smart and informed... it didn't take much on my part to demonstrate the problem was not on my premises. I didn't have to teach the guy basic networking tools, even.  He opened a ticket, put me on hold while he reach a network guy, told me they'd identified the problem and "could they get back to me at home?" It was fixed a half hour later. I got a call from the network guy about 45 minutes later to verify things were working. With GTE and Verizon, this would have taken multiple calls over several frustrating days.
The services are great. I define service as connectivity only, though. I don't use ISP email, I don't use the portal, I don't care about "value-added" anything.
Awesome value for money. No slow downs (at least for me, connected to my Kihei CO). No caps (yet). There is no 3rd party DSL provider that comes close... especially since you still have to pay Hawaiian Tel for the line no matter what.
update 2008-08-17: I dinged HT 2 points for "services" and 1 point for "value" since it's been over a year since 7mbps and 11mbps services were announced and my CO has yet to be upgraded. In fact, very few areas have these speed packages and more than one insider has let on that it's unlikely that more will be upgraded. If this persists, I can see myself shopping around for service elsewhere... my options are limited though: Road Runner or Clearwire, basically.
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