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Review by fenix_jn 
UPDATED: 27 days ago
member for 1.9 years, 258 visits, last login: a few hours ago
 Miami,Miami-Dade,FL
 $48 per month
 about 3 days
 "Faster than DSL"
 "Speed is not constant, it can go up to 75% lower than advertised"
 "Good connection, low latency and fast but dont expect maximum service"
| Pre Sales information:
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(ratings match consensus)
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Well, now going with HSI.... ABB's supplied modem is a Motorola SBV5222 which has USB, Ethernet and Phone connections (VOIP service). The service often goes below the expected service (as low as 6 Mbps, but it could go lower like 4 Mbps), however, is not that much of a problem.
Service is part of a promotion that ABB has going right now, from call to install, it took them about 3 days.
I had some issues with the modem and the router we were using since for some reason it was unable to share the internet connection, and when it shared it, it was extremely slow (up to 1.5 Mbps), I mentioned this to the ABB tech but they couldn't help, I wasn't expecting the help anyways since their support limits to the PC connection itself. Aside that, service has been very good.
Update 09/21/08: well my weird issue with the router was solved thanks to the help of someone in the BBR forums (hint: MAC cloning). Speed has improved substantially since then, usually keeping over 6.4 to 7.3 Mbps. Uploads are usually 480 - 492 Kbps. Now I'm able to get full internet and be protected with the router (even though the SBV5222 works as a modem, it seems to me that it currently works on IP Passthrough mode since my router is able to detect my external IP directly and the IP is not a private address kind (192.168.x.x) as it used to happen when it was connected directly to the PC).
Update 10/25/08: I have found some random latency variations. By default, the latency is about 50-60 mS. Some nights after 10 pm EST, it go up about 160+ mS with the drop on speed about 3-4 Mbps. I havent called ABB about it but if it gets worse they will hear from me.
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 Review by junianby
UPDATED: 73 days ago
member for 1.9 years, 757 visits, last login: a few hours ago
Uniontown,Fayette,PA
$85 per month
"Steady speeds"
"None right now"
"So far service is good"
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I switched from verizon dsl to Atlantic Broadband for faster speeds and so far I'm happy with the constant speed at 3 MB. If any problems come up, I will post them.
9-8-08 ABB increased there speeds and is alot better now then they were before. Also I have there phone service and for the price, you can't beat it.
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 Review by bltsob
UPDATED: 90 days ago
member for 6.2 years, 3263 visits, last login: a few minutes ago
Richeyville,Washington,PA
$60 per month
about 4 days
"Low Pings, Fast Speeds, Good Overall"
"Throttles Usenet, Bittorrent and Allmost all other p2p"
"Better then the DSL i Had"
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Update August 23rd 2008
Got upgraded to there 8Mb plan for free yesterday, speeds are as follows
Speed Test #56160024 by dslreports.com
Run: 2008-08-23 07:57:04 EST
Download: 7511 (Kbps)
Upload: 487 (Kbps)
In kilobytes per second: 916.9 down 59.4 up
UPDATE... December 21, 2007
No issues since the install, constant speeds(570kB down/ 58kB up). Can use Usenet at full speeds by using SSL.. Nothing else to report, everything Just works...
Ordered on Fri June 8th, Installed Tues June 12th, installer actually arrived 45 minutes ahead of schedule, but he called before he arrived to make sure i was home. Once he got here, we went over the order witch was just for the Internet service and not for tv since i have Dish Network Tv and love it. After running a brand new Line to the room the computer is in, he hooked up the modem and every thing seemed fine, he left and all was fine for about a hour until the modem lost sync and when it synced back up my speeds were horrible and pings were outrageously high. So i called tech support and they sent the installer back to my house and he found out that my power levels in the modem were way to high and after a few adjustments, everything is perfect..
Speed test + pings
Speed Test Result
4648 / 489 (Kbps)
(567.4 / 59.7 KB/sec)
C:\Users\Bltsob>ping dslreports.com
Pinging dslreports.com [209.123.109.175] with 32 bytes of data:
Reply from 209.123.109.175: bytes=32 time=24ms TTL=52
Reply from 209.123.109.175: bytes=32 time=24ms TTL=52
Reply from 209.123.109.175: bytes=32 time=22ms TTL=52
Reply from 209.123.109.175: bytes=32 time=24ms TTL=52
Ping statistics for 209.123.109.175:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 24ms, Average = 23ms
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 Review by dliw
UPDATED: 91 days ago
member for 5.7 years, 2880 visits, last login: a few hours ago
Altoona,Blair,PA
$148 per month
about 3 days
"Dependable service"
"None I can think of."
"Satisfied customer"
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22 March 2006
This past Saturday VoIP was installed by Atlantic Broadband along with an upgrade to Digital Cable for the television. Internet is still 3/320. All services are consistently of high quality. The modem for VoIP and internet is Motorola SBV5220 Surfboard. Great diagnostics page.
:::.. Download Stats ..:::
Download Connection is:: 3916 Kbps about 3.92 Mbps (tested with 5983 kB)
Download Speed is:: 478 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2006/08/18 - 5:50pm
Bottom Line:: 68X faster than 56K 1MB Download in 2.14 sec
Tested from a 5983 kB file and took 12.515 seconds to complete
Download Diagnosis:: Awesome! 20% + : 57.27 % faster than the average for host (atlanticbb.net)
D-Validation Link:: »testmy.net/stats/id-FJPCB364S
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]
:::.. Upload Stats ..:::
Upload Connection is:: 314 Kbps about 0.31 Mbps (tested with 579 kB)
Upload Speed is:: 38 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2006/08/18 - 5:51pm
Bottom Line:: 5X faster than 56K 1MB Upload in 26.95 sec
Tested from a 579 kB file and took 15.09024 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 22.66 % faster than the average for host (atlanticbb.net)
U-Validation Link:: »testmy.net/stats/id-640RMU7WL
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; WP EmbeddedWB 14.55; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]
21 February 2007
Nothing new to report. Had a couple of outages but they were weather related. Customer service is fast, patient and usually knowledgeable. I'm still a satisfied user of Atlantic Broadband.
30 August 2007
This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report.
19 February 2008
Again: "This service, internet~digital cable~VoIP, is just plain stable. It's a set and forget item. Absolutely nothing negative to report."
23 June 2008
Effective 1 September 2008, Atlantic Broadband will be increasing speeds across the board in Pennsylvania at no extra charge. As follows:
Starter High Speed 320/320 to 512/512. Kbps of course.
Preferred High Speed 3/320 to 5/512. Me! 
Max High Speed 5/512 to 8/512.
Still very satisfied with Atlantic Broadband
22 August 2008
Got the speed increase a bit early. Preliminary results are as follows:
:::.. testmy.net test results ..:::
Download Connection is:: 4748 Kbps about 4.75 Mbps (tested with 4096 kB)
Download Speed is:: 580 kB/s
Upload Connection is:: 482 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 59 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/08/22 - 6:50am
D-Validation Link:: »testmy.net/stats/id-0VG9RN63P
U-Validation Link:: »testmy.net/stats/id-ZWIS1AXRF
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; OfficeLiveConnector.1.0; WWTClient2) [!]
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Review by bhumburg
Posted: 96 days ago
member for 96 days, 2 visits, last login: 72 days ago
Cumberland,Allegany,MD
$64 per month (12 month contract)
about 5 days
"Excellent customer service and great download and upload speeds"
"Great company"
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I was debating going with Verizon but after talking with these guys I am glad I chose broadband instead. I have the combination internet and phone service for 64.00 which is great bargain for me. I ordered the service and 5 days later they came and installed the serviice. I got the Motorola SBV 5222 and it has not failed me. I think Atlantic Broadband is great company with excellent customer service and products.
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Review by bobytt
Posted: 148 days ago
member for 1.3 years, 191 visits, last login: a few minutes ago
Miami Beach,Miami-Dade,FL
$50 per month (month by month)
about 2 days
"The best spead at Miami Beach"
"12Mbit maximum."
"I am pleased that finally we have decent speeds at South Beach"
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Here at South Beach we have pretty much 2 choices DSL from any company , or the cable from atlantic broadband. I had before 8mbit DSL service from pretty decent ISP but the wiring here its so old , so terrible si the MAX i got was around 5mbit in the best case. So when i heard that Atlantic offering 12mbit i was surprised but still kind a worried. I tried before their 3mbit and it was HORRIBLE. So when i call to order it i had mixed feelings. But after few days with their service i loved it. Its fas as they said reliable and no problems at all so far. I got deal 12mbit+landline phone for 49.99$ so its even better. A few friends of mine got the same service as me and all of them feel good about it.
So far so good.
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Review by bobytt
UPDATED: 168 days ago
member for 1.3 years, 191 visits, last login: a few minutes ago
Miami Beach,Miami-Dade,FL
$50 per month
about 65 days
"In South Beach there is no much of a choice for boradband. Is either DSL or the ONLY cable provider Atlantic."
"Some sort of high price."
"If they delivered the service that they promise is going to be the best ISP for South Pinte area in South Beach ,"
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If they delivered the service that they promise is going to be the best ISP for South Pointe area in South Beach , With our super old wiring DSL speeds are very very low. About 60% of what they suppose to be. In other hand in the past Atlantic had a very bad reputation.
So far what i see is good. I am paying for 12Mbit i get around 8-9Mbits but when i spoke with tech support they said that anyway the service is not official out yet , so its have to be better after few days and ill get my full speed. I have time , ill let you know guys after 10 days does they keep their promise.
Best regards.
P.S. Ok thats like a few months later. I think the service is great , no cons so far , except one that the upload is slow 786kbs. Anyway the price go down , since atlantic offer me to get a phone line combined with my 12mbit service the price instead 67$ go don to 50$.
Thats a red point for Atlantic. offering more services same quality for lower price.
Good Job ATLANTIC!
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Review by falkie
Posted: 289 days ago
member for 289 days, 1 visits, last login: 282 days ago
North Miami Beach,Miami-Dade,FL
$40 per month
about 100 days
"NO GOOD ABOUT THIS ISP"
"WORST SERVICE SLOW SPEED & BAD CUSTOMER SERVICE"
"WORST ISP YOU CAN FIND NATIONWIDE"
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I had ABB as the ISP since 2003. It is the worst ISP you can probably find nationwide. The only reason kept me with them is because of the monopoly that cable companies have over the locations. Unfortunately the new place I moved into recently also serviced by ABB. I wished the location I live was taken over by COMCAST or at least I had option to switch to Comcast, as I would not hesitate to do so.
There is bunch of thieves that own this company and bunch other thieves sitting in the city comission that paid by the first thieves to establish monopoly.
The speed is horrible and was horrible for the last 4 years I had this service. Recently they were happy to annouce 8MB speed "upgrade", first ensuring that they upgraded the service fee by $1. The good speed lasted only 7-10 days averaging to 5MB of download, instead of 8MB, the only upload was close to the promised of 500KB.
Right now, today, 02/05/2008 the speakeasy.net/speedtest shows between 150-200kb of download. Isn't ridicilous? I hope one day the rear end of the folks who own the company and city comissioners who ignore the poor service that this company delivers will get fried.
If you have any other options do not choose ABB!!!!
Ed
Followup comments:  NetLarry
join:2007-03-18
Johnstown, PA
| Miami speeds Did you call tech support about the speed issue? They will fix that problem. Also, Miami has an offer for the MAX HSI service (now 12Mb); it's only $35.95/month for 3 months if you sign up before Feb 15 and is good for any Atlantic Broadband customer. | |
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Review by abaldish
UPDATED: 339 days ago
member for 6.2 years, 281 visits, last login: 2 days ago
Johnstown,Cambria,PA
$50 per month (month by month)
"Super Fast, No Problems,"
"None as of yet"
"Good Service so far."
| Pre Sales information:
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Started out when they first came out with high speed internet here in Johnstown, Beta tested when it was Roadrunner, then Charter and Now called Atlantic Broadband. I myself have the top of the line service they offer just for the internet which is a 5meg down and a 512k up.
host (atlanticbb.net):::.. Download Stats ..:::
Download Connection is:: 34648 Kbps about 34.6 Mbps (tested with 12160 kB)
Download Speed is:: 4229 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2007/04/13 - 5:33pm
Bottom Line:: 604X faster than 56K 1MB Download in 0.24 sec
Tested from a 12160 kB file and took 2.875 seconds to complete
Download Diagnosis:: Awesome! 20% + : 1121.72 % faster than the average for
host (atlanticbb.net)
:::.. Upload Stats ..:::
Upload Connection is:: 465 Kbps about 0.5 Mbps (tested with 748 kB)
Upload Speed is:: 57 kB/s
Tested From:: »testmy.net/ (Server 1)
Test Time:: 2007/04/13 - 5:35pm
Bottom Line:: 8X faster than 56K 1MB Upload in 17.96 sec
Tested from a 748 kB file and took 13.172 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 114.29 % faster than the average for host (atlanticbb.net)
Service is still great with them for the internet part of it.
Now i have switched my phone service over to them also. and so far so good. No echo's, Line Noise or anything like i was getting with the other VOIP providers out there, fax work 100% as well as my dish network recievers.
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Review by dracme
UPDATED: 1 year ago
member for 1 year, 1 visits, last login: 315 days ago
Miami Beach,Miami-Dade,FL
$40 per month
"bandwidth shaping .. torrents kill everything"
"need to switch"
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I have been a customer of ABB for over a year. At the beginning I thought it was just a problem with my connection but now i have nailed it down. Whenever I start downloading torrents my bandwidth gets throttled to the point that I can't do anything. If I stop all of the torrents after a while the connection comes back. This to me is insane. I use torrents to download large files like VM images from vmware.
Now I am looking to switch to DSL. Anybody have any good recommendations on the beach. I cannot stand an ISP that does traffic shaping
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Atlantic Broadband
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We have 5/512 speed, digital video and VoIP for about $148 a month. Cental PA area.
I like them too!