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Review by old_wiz_60 
UPDATED: 17 days ago
member for 4.4 years, 1368 visits, last login: a few hours ago
 Bedford,Middlesex,MA
 $141 per month
 "Stable Connection, good speeds, good quality TV."
 "Billing Service abominable!"
 "FIOS works well most of the time."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
I have had FIOS for 1 year now in Bedford Mass. I was an early adopter. Installer was not familiar with my MAC, but I handled that part of it. I have only lost the connection once or twice and that was due to local power failure that left the entire neighborhood dark. I have not used tech support at all, so my rating for tech support is a guess. I have the lowest tier, 5MB, which was fine since I was on dialup. I have the dlink 624 router. Their website said it would not work wireless with a MAC, but it worked just fine. I suspect they say this so they don't have to try to do tech support. I don't use the verizon e-mail or their 'verizon central'. A little confusion on the install, they did it in two days, first day installed wire and the box outside, 2nd day inside. I ordered via web.
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Updated 12/11/07. We upgraded to triple play with FIOS TV on 12/3/07. Interesting setup, needed new router (which they provided) since the schedule is received via the net. Saved a bit of money due to triple play (had Comcast before for cable). They were late arriving, but did call, and techs apologized and said other install went over expected time. Contrast to the original install, the techs knew more about the system (which isn't surprising as they've had time to learn the newer stuff). FIOS Tv runs fine, at least as well as Comcast, and we get more channels for lower price. No problems since install.
-------------------------------------
Update July 25, 2008. Now we have billing issues. In May, they raised the price of the internet connection by disconnecting and reconnecting, ignoring the fact we signed for two years. (Billing tried to fix it, but apparently they can't.) This apparently caused rest of system to think we no longer have the triple play. Our monthly bill went from $ 138 to $ 180! I'm now planning to dump FIOS TV; it's not worth the new prices. The billing people try to help, but they are stuck with a computer system that is hideous. FIOS TV is now $80 per month, where before it was $62. I can't figure out how they can get away with raising prices after agreeing to keep the price for 2 years!
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Updated July 28. After speaking with a Verizon rep they told us the billing system is known to screw up like this. They apologized and told me they would issue a credit and it will be correct next month. I'm happy they can correct the billing - the service is great otherwise.
--------------------------
August 25, 2008. Not surprisingly, the Verizon billing is STILL screwed up! Despite repeated calls and "promises" to fix it, Verizon is unable or UNWILLING to fix it. Our bill should be 141 per month according to the Verizon reps, but this time it is $169. They are simply unable to fi x the billing system and I am getting very very tired of having to call them EVERY SINGLE MONTH to complain. The billing people TRY to help, but they are totally stuck with a system that . I guess it is time to finally file a formal complaint with the State public utilities. Verizon is simply unable to fix their own errors, or unwilling to do so.!!!!!
--------------------------------
September 8, 2008. We checked with Mass Department of Telecommunications, and they said to write to Verizon first, so we did that and got ahold of a supervisor who said the only way to fix the problem is to do a new Triple Freedom package. He went ahead and entered a new package. Today I get a e-mail from Verizon stating that we haven't accepted the TOS for our new package. I did this then re-read the mail from Verizon and found out that the new plan was for a ONE year contract, where the orignal plan signed in November 2007 was for TWO years. So Verizon has again managed to screw the billing. We're also going to be billed "partial month" for service change, which usually is not well pro-rated and costs more than it should. On top of all this, due to the disconnect/reconnect (again) we got a SALES call from Verizon trying to get us to 'come back' to Verizon! It is so sad, because when you talk to the Verizon people they REALLY TRY to help, but unfortunately they can't really fix the billing system. It is so frustrating since the service itself has been so good; phone, internet, and TV have all been top quality. We expect more hassle with Verizon to keep trying to get the original contract price and period, but I suspect we will just wait for next month's bill and go to the Department of Telecommunications and file a formal complaint.
------------------
Update 9/15/08...Well, Verizon's Customer Advocacy people called us after I complained to Mass Department of Telecommunications (public utilities) and e-mailed two contacts provided here via IM from two Verizon friends or employees. I explained the situation, and they understood my point of view perfectly - I had a two year contract and they should honor it. Next a supervisor from billing called, and said that it is impossible to get the two year contract anymore, but instead they would give me the one year contract at the original two year price and then a credit so I'd pay that price for 2 years. They fully understand my reasoning, especially when I pointed out that if I was a contractor for Verizon and tried to get out of a two year contract they would never let me get away with it. They promise my monthly bill will be no higher than it should be for the term of the original contract. Our monthly bill goes out this week, so it should be interesting. I'm expecting to have to call them a few more times until the billing settles down. I suppose it's acceptable, but it just sounds like the billing system is causing them so much trouble. Why can't they fix it? I'm certainly not the only person having these troubles. The Verizon reps have all been polite and helpful and do their best, but it's sad to see they can't simply fix their billing system.
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Updated 10/20/08. Surprise? Despite promises from Verizon that my bill would be no more than 141, this month they charged me for $168! Verizon is very good at appearing to care, but in fact they really don't want to fix it. Despite complaint to public utilities, e-mails to various Verizon executives, they are overcharging and we have to call every **** month and argue with them again and again. If there was a workable alternative I would dump them in a heartbeat. Comcast is available, but they are probably no better or worse.
---------------------------------------
11/11/08. Finally they have the billing straight. It only took from July to November, numerous phone calls, numerous e-mails, and not one but two complaints to Mass Departent of Telecommunications and Energy (public utilities). sheesh.
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11/3/09. Billing has been correct for almost a year now. However, I'm running out of the 'introductory' price, so I don't know if it will go up soon. The connection continues to be stable, good speeds, and TV works well.
Followup comments:  
Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | Get the state involved Call your state's department of consumer affairs. | |
| vtec30cl
join:2004-01-07
Washington, DC | billing Call daily. Ask to speak to a manager or someone above a supervisor. verizon should be investigated by the FTC because EVERYONE knows they are messing up their billing and the practice is criminal. | |
| | nickfie
join:1999-11-23
Wynnewood, PA
 ·Verizon FIOS
| Renew Now Verizon offers VERY aggressive pricing right now. I renewed early a few months ago. It was a consumer fantasy:
Me: "I would like to see how much it would cost to get the 25 / 15 Internet speed instead of my current 15 / 5"
Agent: "We would have to move you to the new package to get that speed."
Me: "How much will that cost?"
Agent: (pause) "It looks like your monthly bill will drop about $40."
Me: "What about my TV channels?"
Agent: "We no longer offer the package you have now."
Me: "What do I get instead?"
Agent: "Our new package has MORE high-def channels."
Me: "Let me make sure I understand. If I want faster Internet I'm going to have to pay LESS every month and get MORE high-def TV channels?"
Agent: "That's right. Is there anything else I can do for you?"
Me: "Not unless you want to cross the state & give me a shoe-shine."
And it all came true. Though I did have to go on-line & cancel some add-ons she slipped in. | |
| | | |
| Forums » comments on review of Verizon FIOS |
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 Review by SqueeksDad
UPDATED: 22 days ago
member for 7.1 years, 3100 visits, last login: a few hours ago
Silver Spring,Montgomery,MD
$55 per month (24 month contract)
 about 2 days
"FAST! Love the whole house DVR!"
"Waiting to see if bill is correct"
"Did I mention this thing is fast?"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Moved to a new house in September and was unable to get an acceptable installation appointment from Comcast. Decided to give Fios another try (billing fun from previous try). Install went smoothly, got the new model of the Actiontec and everything is working great. 7 TV's (2HD, 1HD DVR and 4SD)
Followup comments: | Forums » comments on review of Verizon FIOS |
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Review by localt
UPDATED: 29 days ago
member for 4.1 years, 47 visits, last login: 4 days ago
Madison,Morris,NJ
$480 per month (12 month contract)
about 20 days
"FAST internet"
"Contract, Billing issues"
"I might stay away for my next move..."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
10/22/2009
Again bill arrive over the amount with mistakes. I had written to customer service again and got confirmation about it, but I also had to call to get the charge removed from my bill. I again hope that next month I will not have to spend an hour or two to solve their issues.
09/23/2009
I had go back and forth with Verizon customer service via email this time (that way I have documentation). I now have a written documentation that:
1) Acknowledge the billing errors and bundle errors.
2) Once this balance is paid, a credit will be issued on the following bill.
3) Their billing will be in order for next billing period, including the removal of add-on packages I have already rejected in the past.
We'll see how it goes on the next billing cycle. At least now I have written documentation, whatever that worth...
09/20/2009
This is a new review, I had canceled my service at FL as I moved two years ago. Now I moved again and order them again for a NJ address.
I've ordered my service when Verizon had the 20/5 triple play bundle with a 3 for 2 price (79.99/m for 6 months, 99.99 afterward). I was also given the HBO/Movies package for free for 2 months even though I did not want it, but the sales rep push for it and said I can cancel it at any time. Installation day came and the services were installed. The technician found a phone jack where I did not want a phone and refused to activate the one I wanted to use (it was dead/shorting).
Two weeks after the install, the phone started having major statics on the line. After talking to customer services, they had dispatched a technician. The technician checked the line and said the install was not done properly and he had to re-wire a new point. This at least got me the phone jack where I wanted it...
The first bill (I actually got 2 bills) came for $600. WOW I knew it would be prorated, but I did not expected it to be that high... Apparently I did not get the bundle, they had charged me $140 for the router, about $100 activation (which should have been 0), charged me for the movies package and few other things I should not pay for.
After calling customer service few times I managed to get a rep to re-adjust the amount to properly.
Second bill came in negative... I could not figure out why, customer service told me not to worry. I asked to cancel the movie package and was told it is part of the package. I've insisted and told the rep that I did not want it from the beginning and was told I can cancel it at any time. The rep told me I can get a new bundle but it will require to setup a new contract for 12 months, which I said OK, just remove the $35/m payment for the movies!
OK, a month later, the movie package was just removed from my account. I also got the third bill... Guess what, $480!!! They had charged me for the amount I got removed on the first bill, the previous month charges (which showed up negative before) and the new bill. The base package "jumped" from $99.99 to $134.99, I was charged for the movie package and some other products I have never ordered! I'm try to fix that with their customer services again, but preparing to file a complaint with FCC and the attorney general. I'm also looking for a lawyer who want to take this case to court, I've read about other reports lately with the same problem and I think there should be a class action against this company... STAY AWAY!
FL Review from 3 years ago:
With the original pricing of FiOS TV and internet I decided it is not worth the effort to switch, I've paid $94/month for my old cable company and just to replace the service 1:1 was $25/month over what I've paid. This all changed few weeks ago when Verizon came out with a bundle deal for both services. I'm getting FiOS TV, standard definition box, HD-DVR box, movies package, FiOS internet 20/5 for $104... Now this is that I'm talking about!
First of all, installation... If you like your lawn, be prepared to recover... Yes, they have to dig it and place their cable.. They'll put it back but you still need to recover (took me 2 weeks to get to a point it is actually healing)... Other then that, on the actual installation date it takes 3-6 hours (they say 4-6, but my house is new, so he did not have to do anything in the house, just put the boxes and connect the cables outside of the house)...
They kinda screw up with the HD channels, but I've called and after 5 minutes I was promised that in 12 hours I'll get my HD channels. It took less then an hour! I was very pleased...
I've got a free wireless router. I know what people here say, it's big and chunky... So?! This is one of the best wireless routers I've used lately (and believe me, I've used quite a few)... It got high gain antenna, QoS, traffic shaping, and all the goodies you want in a router...
Internet connection on the installation date was 20/2... Got upset and call they support... Shit, why did I do that?! Don't ever call them, try to figure it out for yourself, believe me you'll end up happier and with less headache... They told me "Sorry but you will never reach 5 Mbps since technology is not there yet"... What?! You sold me something you cannot deliver?! Did not make sense... Anyway, my computer had A LOT of junk software and thinks, I've just removed them all, cleaned my registry, startup list, defrag my hard driver... Like a charm... 20/4.7 ... My wife gets 10/5.2 (her card probably don't support more the 10 Mbps).... Anyway, good enough for me...
BTW, you get many of the movies from the channels on your package with on demand! Sweet!!! I can see movies without worry when they are on! Plus the quality is far better then I had before...
-- Remove : Highly recommended. ------
-- ADD : NOT RECOMMENDED. ------
UPDATE (04/30/2007): Verizon has charged me well over $20 the price offered to me on the phone. When I call them, the response was "Do you really thing that you can get that for this price?!". I have recorded the called to the sales department when I've called them, so I know this is what I was offered. Since I told them that, I cannot reach them on the phone any more. I need to go through one of the other departments to connect my call. The price I've signed up for was $95.89 f(+ tax) or TV + 20/5 Internet + DVR + Movies package. Now They want me to pay $79 for TV and $50 for the internet -> $129. If I can't get it straighten up I would have to take to court for fraud.
UPDATE (05/01/2007) : OK, I've left my scores the same as my experience with most of the reps on Verizon was BAD. However, I've talked with one supervisor that was actually very helpful and was listening. I've talked with a guy named Rick, who agreed to listen to the recordings. I've even sent him a WAV copy of the recording. After few iteration and some questions he and his boss asked me, they have told me that there was an internal call routing problem which led me to a different call center on an area that had that bundle. He also told me that since this is clearly an internal problem, they are going to honor the price that was given to me. I am very happy now, I had not had any problem with my server, but if you have a problem it can take you hours to find someone like Rick to actually listen and not read from a script... I wish there would be more people like him on call centers. I am going to write a very good thank you letter to Verizon on this person! Cheers!
Followup comments: jazzmess
join:2007-03-02
Irving, TX
1 edit | Speed on a wireless connection? Is it possible you were trying to get top speeds on a wireless connection? If so, then the tech you spoke with is correct, you'll never get the same speeds on a wireless connect as you will on a wired.
Also, if you fixed the connection by cleaning up the programs on your computer, then it was your computer's fault for the slowness, not Verizon's, thus the tech was under no obligation to help you, he/she just helped you to be nice. That's what a person gets for being nice, I guess. | |
| | localt
join:2005-10-02
Madison, NJ
·Verizon FIOS
 ·VOIPo
| Re: Speed on a wireless connection? 1) The PC is directly connected to the router. It's not a wireless connection. Now, even if it is, and let say I'm a little far from the wireless router and only doing 11Mbps, the up stream should still allow me 5Mbps.
2) I know that the problem is my PC, but if I'd listen to them I would have stayed on 20/2, right? In any case, if their statement was correct ( and it isn't), then they did intentionally sell a service they cannot supply and this is a fraud. That was the thing that rang the bell that made me believe the robot (CS rep) is wrong... | |
| | | jazzmess
join:2007-03-02
Irving, TX
| Re: Speed on a wireless connection? Well, I'm not sure who you got there - maybe a new hire, maybe someone in the east centers. Had it been me, I would have checked your speed, and if you were actually getting 20/2 on a speed test, then I would have advised you to remove some of that spyware/unnecessarily running programs. Come to think of it, the minute I saw any spyware I'd advise you to remove it. Of course, the problem here is that you can tell people that, but they won't necessarily listen or understand what you're talking about. However, if the problem is that something installed on your computer is slowing you down, we can't actually tell you, as Verizon employees, to uninstall it. I do tell people that it might be a good idea, though.
Now, again this is if you go me as the csa, if the speed test actually revealed that you aren't getting 20/2, then I would have had you go to speedguide.net and run some registry fixes. Uninstalling programs usually doesn't fix the problem if your speed test shows a low speed. Which is what makes me say, if you're uninstalling programs "fixed" things, then you were getting 20/2 from the start, you just didn't feel like you were because of your computer. Thus, not something the tech was actually supposed to be troubleshooting, but we usually do anyway to be nice.
Finally, as far as speed goes, all broadband providers say your promised speeds are "up to" the price your paying for, which means that you *may* be getting a little less than promised speeds. Though granted 5mpbs is too wide a margin, and there are fixes. Granted further that I don't personally think it's fair or right. But the tech can't change that, you know? They're just the messenger. | |
| | | | localt
join:2005-10-02
Madison, NJ
·Verizon FIOS
·VOIPo
| Re: Speed on a wireless connection? I have AVG anti-spyware running as well as Windows Defender. The problem was not spyware, but unnecessary software that had used 600MB of RAM when my computer rebooted. I'm also going to re-install my Windows to reduce it back to ~ 200MB... In any case, the statement that came from Verizon Rep was wrong.
Now, regarding the 'Up To', if there is a technology limit, you cannot state the it can be reached... In that matter, if the technology limit was 2 Mbps upload, why would you state 5?! If you're claiming it's up to, why not 10? why not 10Gbps?! I mean there is a technological issue, it's not that you don't support it, the problem is technology... So that what I meant by my previous comment, the problem is not technology, the problem must rely somewhere else and that lead me to realize after testing other computers in my house the the problem is with my computer. | |
| | | | | jazzmess
join:2007-03-02
Irving, TX
| Re: Speed on a wireless connection? Sounds like you got kind of an idiot there, then, but please don't let one idiot characterize your entire experience with tech support.
Also, I have to reiterate, you were calling Verizon tech support for a non-Verizon issue. So you were being kind of an idiot yourself, there. But that's ok, everyone does something dumb every now and then. | |
| | | | | | localt
join:2005-10-02
Madison, NJ
·Verizon FIOS
·VOIPo
| Re: Speed on a wireless connection? It's all depends on your view, I could not reach the promised speed, who should do level 1 support? If 1 minute I can do the promised speed with RR, then I can't on Verizon, what should I do first?
Could I know that I have junk software on my computer? Yes, I know that. Did they ever effected my upload? No... I guess I just need a pointer saying that at that speed I should have a clean machine (I've never experience 5Mbps upload, even at work we only got 1.5)... If would have accepted an answer saying my computer does not support 5 Mbps due to card or configuration or software.
In any case, maybe it was my luck, but that one guy is my experience with Verizon Tech support... I don't say he wasn't nice, he was, but he was unhelpful, since if his answer did not light a red light on my head I would still be with a slow connection. | |
| | | | | 
vzemployee
@verizon.com
| Actually, it's not a technological issue. The speeds that are stated are achievable.... rather easily at that. What most people don't take into consideration is that fiber technology allows each home to have the speeds that are offered. The "up to" is because of the varying factors that also contribute to the speed that is actually experienced, network latency, your pc, internet congestion, as well as any routing problems. No provider will guarantee that you have the speeds advertised 24/7 but rest assured with FiOS you will have the best chance at consistently achieving the bandwidth you subscribe to. | |
|
mrsCupid
@rr.com
| FiOS availibility very frustrating... Well, last year Verizon came through with much hoopla about how they were installing services for Fios to my area, complete with destruction to my front yard. What little they didn't tear up was burnt to a crisp by exhaust from the VZ trucks left running through daily lunch breaks because the shady trees in front of my house were the preferred parking spot no matter where in the neighborhood they were actually digging. Because that area was groundcover and not sod, it was never repaired. But hey, I figured to get Fios it would be worth it.
Neighbors on both sides have FiOS for several months now and every month we get some stupid promo mailer telling us to should order it, too...yet when I try to do so online or over the phone I get the "not available to you, try back later" runaround. What the heck was buried in my front yard under manhole covers that clearly state "Verizon Fios" if not the capability for this service???
Hopefully someone like Jazz will see this and offer a suggestion how I can go about getting this problem corrected once and for all and my address added to the database.  | |
| kevin_pink
join:2006-10-15
Bronx, NY
·Verizon FIOS
 ·Optimum Online
1 edit | wow sorry to hear What a nightmare that must've been seeing those $400 Verizon bills. I just recently got FIOS & i am concerned about the billing to say the least, after reading this review.
I was previously on OOL and they jacked up my bill to $200/mo for the past **few months**. I jumped on the opportunity to switch to Verizon FIOS as soon as it came to my area. | |
| 
cameronsfx
join:2009-01-08
Pensacola, FL | They should kick you off FIOS Recording calls without permission is illegal. That is TOS violation. You can also go to jail. | |
| | 
mod_wastrel
join:2008-03-28
·magicjack.com
| Re: They should kick you off FIOS Depends on where you live: »www.callcorder.com/phone-recordi···rica.htm (interesting read, plus the links out to more "trusted" sources)--only illegal in a dozen states (yes, one of which is Florida); state and federal law would supersede any such TOS clause in the other 38 states, too. | |
| | localt
join:2005-10-02
Madison, NJ | When you call their line you hear a message "You call may be recorded". If you record the call your self you're just making a copy of their recording. They already show consent for been recorded. | |
| | | |
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Review by Budman1018
UPDATED: 44 days ago
member for 6.6 years, 171 visits, last login: 16 days ago
Camp Hill,Cumberland,PA
$179 per month (24 month contract)
"They came on the day they were supposed to"
"Everything else"
"Going back to my old ISP"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
I run a small office. Prior to the beginning of this nightmare everything was running smoothly. We got our cable/internet bill from the cable company and our phone bills from the phone company. For some strange reason I was getting two phone bills for each of our lines so in a effort to consolidate our bills I decided to switch to FIOS.
Because we have both and alarm system and a credit card machine the Verizon rep said they were keeping our voice lines as copper but were sending out a technician to install the ONT for the internet and cable TV. No big deal its still one bill, so its OK. The tech came over at the appointed time. We had a specific location where we wanted the router and ONT installed but he ignored our request and put the install at a location that I knew would create a wireless black hole. No problem they would hard wire my office computer, so I thought. Eight hours later the tech said he was done, I asked him about running Ethernet to the computer. All he said was "its working because I have a wireless signal". I tried to connect the office computer through the wireless card and all I got was "limited or no connectivity". His final words were "call tech support". After moving the router around I did manage to connect to the internet. A week later I came in and could not connect. Same error message. So I called tech support. When punched in my phone number for service I was connected not to FIOS support but to the copper support because they did not switch my voice lines over to optical. After about 20 minutes I got in the queue for FIOS. They could not help much since the computer in question was not able to connect to the network so no remote assistance could be offered. After much conversation they agreed to send out a tech to hard wire my connection. The tech came out the next day and basically told my wife that he was not going to run cable because the installation was complete and we do have a signal. He said that my Linksys wireless card, which I have used successfully in over 30 computer builds was junk. He installed a "Verizon approved" USB wireless adapter and left. Well even with the "Verizon approved" adapter my signal is intermittent. Some times it connects sometimes it does not. I have to power cycle the router and computer several times before it gets an IP address. Monday I'm going to call and get the FIOS taken out and hopefully the cable company will be able to restore my service that day.
UPDATE: It's been three months since I had my FIOS installed and still the nightmare continues. I built a new computer and ran some CAT5 cable instead of wireless and its working OK. The upstairs computers still drop signal some of the time but I can live with that until my two year commitment is up. At that time I will call and cancel all my Verizon services and if they do not come at the exact appointed day and time I will personally rip all of their equipment out of the wall and throw in the dumpster after letting my dog take a leak on it. Not only was the installer worthless but their billing and customer service department must have went to the same school of ineptitude. The $30 monthly discount has not yet appeared on my bill. Even though I have called several times the bill is still $200+ and not the $179 agreed upon. If they ever get it right I'll not hold my breath for a refund either. My second phone line which is used for a fax machine does not have unlimited long distance. Every fax I send out of the local calling area costs me by the minute. I cannot believe in this day and age anybody charging for a long distance call. They cannot or will not lock out the On Demand service on my waiting room TV, so if some client either accidentally or on purpose decides to order a PPV movie I'm stuck. From reading all the glowing reviews of the FIOS service I realize that my case is an exception. BUT WHY ME???
Followup comments: JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| Cat5e connectionAll business installs should have Cat5e connections for data. How can it be worth losing a customer over 1 more cable run.
You can, if you choose, run your own Cat5e cable and be able to put that router wherever you want. The data connection can be changed from coax to ethernet, with a phone call to tech support, or a post in the »/forum/vzdirect You also can use your own router, if you don't have TV. | |
| | supertech315
join:2006-03-01
Perris, CA | Re: Cat5e connection Shame on that lazy azz tech. get someone from the fsc to send a tech out and get things done the way you want it . ( as long as is doable ) . write a complain letter to his boss | |
| | | |
| Forums » comments on review of Verizon FIOS |
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Review by bradspace
UPDATED: 69 days ago
member for 4.7 years, 13 visits, last login: 69 days ago
Ellicott City,Howard,MD
$145 per month
about 15 days
"ZERO"
"Install was hard; billing was harder and the TV is pretty bad; crappy tech support and nothing works"
"Typical Verizon incompetence."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
Update 09/12/2009
I spent ANOTHER 4 hours in the days following the below update only to be told by EVERY person that I spoke with that my online order was "hung up in the system" and that the person, the ONLY person who could fix it was not available. I finally quit, canceled my internet and phone and called Comcast. They showed up the next day and in 45 minutes I had internet, phone and TV. Verizon will never get another penny from me.
UPDATE 08/27/2009 -
Moved last week and scheduled my service (phone and internet) to be moved. Tech arrived on time and was great. Both worked for about 24 hours. Called tech support and after being put through the typical "troubleshooting" horse and pony show, they sent a new modem. It took 3 days to arrive. At this point, I have invested an hour of my time. Yesterday, I took the afternoon off for DirecTV to install my TV service. They said they wouldn't recommend it due to the tree cover in my yard. I immediately got online (with my air card since I still have no internet) and placed an order to have TV added to my services. I got a message saying that I needed to call them to complete the order. After 15 minutes of hold time, I was told that there was a freeze on my account for late bill payment. The only problem is that I have the last six months of bills paid through my back showing that each was paid on time. They removed the restriction and after another 45 minutes with the woman was abruptly transferred to ANOTHER department. they couldn't get my order to process so they transferred me AGAIN. I was on the phone for over an hour with this woman bringing the total time for this call to 2 hours. In the end she couldn't get it to work and PROMISED that she would call me back today. Surprise, no call.
I came home to find my new modem. I took it downstairs and followed all the steps to install it. and guess what? It doesn't work either!! I called tech support an let them know that I wanted someone at my house in 48 hours or cancel all my services. He got a tech scheduled for tomorrow, but I'm still not getting TV because they can't figure that one out. If the tech comes here tomorrow and says that he isn't giving me video, he will leave with my router and I will be done. Verizon is an absolute nightmare. Run away!!!! As fast as you can!!!
SECOND UPDATE 08.27.09
Another 30 minutes on hold only to be disconnected. Called back. Another 30 minutes on hold and no one answered.
============================================================
Ordered the $99 triple package (Internet; TV; phone). Day of install, the guy says that he has no order for phone. He apologizes and tries to get them to approve and they won't. I have to make another call and take another day off work for the phone install. It then took me 6 months to get the billing straightened out which I recently found out still isn't right. This works to my advantage though because I am not under a contract so I can cancel the TV.
Internet - Fast and trouble free. Have not had ONE SECOND of down time. Love it!!
Phone - I guess it's OK. Don't really use it much and will probably cancel this as well. Like most people these days I use my cell pretty much exclusively.
TV - It sucks. The signal has intermittent problems where the picture, or more often the audio skips. The guide is NEVER right. I mean never. I typically watch mostly sports and Discovery through History channels, so it's not a huge issue, but incredibly annoying. Hard to find what I want when it's always wrong. They recently did a channel realignment that has me constantly going to the guide which wouldn't be that much of an issue except that it is S-L-O-W. It lags worse that a Windows Vista PC. Throw in the fact that you can't get baseball Extra Innings, or the NFL package and there's not much to like.
Followup comments: 
wmcbrine
Touched by His Noodly Appendage
join:2002-12-30
Laurel, MD
| TV service vs. TV equipment There are really two aspects of Fios TV: the TV service itself -- i.e., the television signal -- and the equipment you use -- i.e., set-top boxes, DVRs, or CableCard-based devices. I include the guide data in the "equipment" category, even though it seems like a service, because it's only provided to Verizon-supplied boxes, and third-party tuners either do without, or provide their own.
I think most people are very happy with the combination of Fios TV and a high-defintion TiVo. People using Verizon's own DVR seem somewhat less satisfied on average.
--
09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0 | |
|
LuiS3
@cais.net | Is it FiOS??? Why install directv that sounds like a non FiOS area..
??????????? | |
| | bradspace
Premium
join:2005-03-03
Ellicott City, MD | Re: Is it FiOS??? Not sure what your question is. | |
|
Krista
@verizon.net
| Overcharges  On 06/12/2009 I signed up for the 99.99, phone, Internet and TV bundle package with Verizon. My bills have yet to be accurate. Month after month there are charges for services I have not received or ordered.
Last month's bill was 222.00 and this month was 213.70.
As part of the 99.99 bundle promotion I was also promised a 150.00 prepaid Visa card. I received a a 100.00 prepaid Visa card.
I called to speak with customer service on 08/27 to discuss the multiple fraudulent charges on my bill. I spoke with Kevin White whom hopefully removed the 0.75 charge for three way call I never made, and 20.98 for Verizon Unlimited games +starz play pak which I never ordered or received. I was provided with a three month free trial of Movie channels through the promotion which I canceled online the last day of the promotion, 08/15 and was charged 30.00 for that. There was also some security package I never ordered on my bill. I was informed a manager was going to call me by the name of Rachael Chambers, to discuss how and why these charges were on my bill, why I had not received the 150.00 prepaid Visa Card as promised and 99.99 bundle package discount I signed up for.
I never received a call from Rachael Chambers.
At this time I have spent hours of frustration with trying to correct my bill. I have reported these practices to the FTC. Where else can I go? I'm sure many people are paying for services they have not ordered and I am basically tired of wasting all my time on this. | |
| | bradspace
Premium
join:2005-03-03
Ellicott City, MD | Re: Overcharges Get used to it. This is Verizon's M.O. Not just for FiOS, but for all aof their business holdings. I spent more time on the phone with billing when I used Verizon wireless than I did using the phone. | |
|
Rick VA
@comcast.net | FIOS Battery Backup Verizon never talks about the little things like the battey used as backup for your FIOS home phone. Well, replacement is not covered, after a year, mine lasted over a year, so I had to buy a new one. | |
| 
tfrionli
Tom F.
join:2001-06-21
Kings Park, NY
clubs:  | did you have fios or dsl? Or both. If you had fios you wouldn't get a modem.
--
tfrionli | |
| 
scoopy03
join:2003-05-06
00000 | enjoy your comcraptic service comcast is horrible....... | |
| | | |
| Forums » comments on review of Verizon FIOS |
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Review by aslterp7
UPDATED: 112 days ago
member for 112 days, 6 visits, last login: 101 days ago
Moreno Valley,Riverside,CA
$130 per month (12 month contract)
about 14 days
"clear tv reception"
"modem always going down daily"
"technicians never solve the problem and sometimes are rude on the phone"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Order and install was ok but misinformed on various prices and freebies. Billing has not been fun. Will cancel movie package soon. Plan to switch to Tivo this week. Hassles a plenty compared to time-warner.
Followup comments: | Forums » comments on review of Verizon FIOS |
| »next review in page (previous review)
Review by (hidden by request)
Posted: 121 days ago
(review was emailed from domain hotmail.com)
Carrollton,Dallas,TX
$200 per month (3 month contract)
"Technically very good"
"Billing was a complete nightmare!!!!!"
"I couldn't stand the random over-billing and Customer support incompetence."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
I am still fighting to get the billing straightened out after canceling last November (2008). I loved the service but was overcharged a seemingly random amount every month. I lasted just 3 months. Customer service was incompetent and rude to my wife on the phone.
Followup comments: | Forums » comments on review of Verizon FIOS |
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Review by Beefncow
UPDATED: 129 days ago
member for 8.5 years, 223 visits, last login: 52 days ago
Riverview,Hillsborough,FL
$59 per month
about 3 days
"They used to be really good been getting worse over last two years"
"Service has been slowing down so bad im looking into cable again!!"
"Fios has lost its speed and it seems all they are worried about is signing people up and not maintaining the speed !!!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Now as for all you people drooling who can't have fios yet because its not in your area. I feel for you, they spent two years all around me teasing me with installs everywhere but my street. But once I saw them laying fiber I called before it was done for install dates. If you all are like me it about the speed and price. In the day everyone said you will never use 3.0mb/1.5mb up or higher and as files got bigger speeds should have increased with cable,but they just stood there sitting on their hands while all of us yelled for faster speeds. They even tried to say in their commercials when fios first came out our "pipe" is bigger to fit more speed so why would you want a smaller fiber. Most of us kinda bought it for a while. Well I am here to tell you I have had them all. I started with isdn,then dsl 784/128k, then I tried Directway sat service with their so called 1.5mb/512k service. Then I went back to dsl when they came out with 3.0mb/784k service,then to cable who promised big things starting with 3.5mb/1.0mb service and it went up slowly over three years to 7.0/1.5 mb service. Well after spending almost a year asking if they ever planned on increasing to speeds as close as the fios service that verizon was installing I was told no plans. So that was my driving force to get fios. Like I said earlier I called before they had finished installing it on my street. I lost out on the specials they are offering now with new installs but oh well. I purchased the 15mb/2mb package for $49.00 a month. I called on Monday and they had crew here same day to install wire from box out in street to where the ont outside house was to go. They called me and said they could install a day earlier than I was supposed to and I said sure. So after almost three years of knowing about fios and the long agonizing wait it was installed in less than 3 days from order. The software that came with it the tech installed for some reason doesnt like windows xp media so I uninstalled it all. I still have AOL for kids and yes its still the beast with fios but not as bad, I run explorer 7 and Firefox 2, opera, wireless and my packet 8 voip off it and other software most of us high speed junkies use and with the new speed increase here in fl to 20mb/5mb my pings are down 25%. I now this is a real long review and if your like me you want as much real info as you can get from real people. To sum up this is "If you aint got fios, You need to get it" unless your cable company is gonna offer you 30,40,50 mb down and 10-15mb up which I dont see happening. Even if they do im sure they will want more than you are paying now for what fios is offering for 15/2mb or 20/5mb here in fl.
Update!! 11/12/2007... Fios continues to be a better deal than cable in my area. There are whispers that the local cable provider is going to offer a much higher speed for a lower price than im paying now with Fios. The one problem I have noticed with Fios and I might be an exception to the rule compared to other Fios owners. Anyway my Fios service is 20mb/5mb and over the last two months as more and more people have had Fios installed in my area, I have seen speeds drop and lag increase significantly to almost half my advertised speed. This is not a temporary thing I have been watching, tweaking and speed testing alot all with the same results. I will update again after I have a tech check it out to see if the issue is somewhere else other than my connection.
Updated!!! 8/19/2008..........Fios has continued to drop in speed as the months have dragged on. I even purchased a new computer again this time is a quad core X2 and as much memory as you can stuff in it......And yet Fios stops paused ......freezes and drags.....i have called and i was told its my machines settings...So i went to verizons web site and down loaded their computer tweaking software......It got slower....now that's funny.....18 tests at 7 different times and they all produce almost the same speed barely 5 mb down if im lucky..the upload is faster most times than the down load speeds......Where has fios gone besides a price increase and that made it go slower......I think I will check out cable again maybe they got the crap together finally. ................................
..Dec 03 2008 edit for the info of those who posted......I have more than done all you have recommended,. as for tech support um ok i know more than they do, rwins are max i have sent hours setting them, as for lines being below said speed i have over 200 tests to prove its below the level im paying for , once in a rare moon it hits 20 mb and thats rare . sorry for not replying sooner family first sometimes. Beef
April 30th 2009 12:36 am updated on service, As i have stated in the past i have had more phone conversation with Verizon on my service speed Issues. The newest round of trouble is there service drops off at mid evenings sometimes and does not return till the next morning. At first I thought it was the box , so I had it replaced twice, no change. Next I had yet another tech here to try and resolve a speed issue which is still slowing down even more. I asked the tech to pull up the old work orders to compare them to the past service orders to see what has and has not been done. He could not find ONE ever done at my address. As of now I have speeds of 10 down /4 mb up speeds, for some I know that sounds great. But when you started with speeds over 22 mb down and 7 mb up its less than half of what was originally installed now. They can not figure out why it keeps going off occasionally, they have said they moved me to a different feed to stop it but yet it continues. I am at the mercy of them if they just keep brushing it under the rug and refusing to fix it. As I was told by one tech as long as you exceed 10mb down and 3 up im within there allotted limits they consider acceptable for fios customer. Beef
July 14th 2009 6:00 pm
Once again I will state all avenues had been depleted from Rwins to YES tech support 8 times with all being the same results, Not one solution to the signal loss issue. I had to edit the original post as I was told it was too descriptive of fios tech support phone calls and names of people I spoke to so I can understand where some think I left that step out. After I finally told them to test it or disconnect me they sent a test man from new york to go over every part of the install and there is some bright news on the horizon they are coming to redo the line in the ground and place a booster on the property. From what the tests show im so far from the street the signal is degrading ( hmmmm I remember telling them that over a year ago). Its 618 feet to the ONT box and then to the OPSU& BBU interface its another 106 feet to the router/hub.
Their tests show a 24% drop in line efficiency in line signal at the router/hub so he feels it needs to be replaced. the good news is because of all the years I have been complaining I will be able to test the new speed upgrade. For all the people who did not see the original post and thought I left important steps out in diagnostics, I now see why all the comments were not insightful info instead of insults when I had clearly taken all the approperite steps to fix what I felt the fios installers did not understand. I told them after the first few weeks the signal was being stretched to far.
Its come down to I was right from the start! A new drop goes in on august 14th when Both me and Jim (man from new york) can be present to watch the full installation from street to router. I will decide then if I wish to test the new 100 mb service. Beef
Followup comments: supertech315
join:2006-03-01
Perris, CA
·Verizon FIOS
1 edit | Have someone check it I have seem problems like is the browser and downloading firefox fixes the problem . or you could have a bad ont/ router . the techs has a laptop where he can check the speed and other system he can log to see if there is a problem with the ont. Give that a shot and if he tells u is your pc tell him to show u the speed test results on HIS laptop coming from the router ( note that is the problem is your pc you will have that problem with any ISP). GL | |
| | ITALIAN926
join:2003-08-16
Stratford, CT
2 edits | Re: Have someone check it Sorry dude, but youre off your mark. This has NOTHING to do with people in your area getting the service. I have run hundreds of speed tests on FiOS customers lines and not ONCE have I gotten below 19500 on the DL and 4500 on the up. Yes, even with a maximum 32 customers on a splitter. Usually, I get 20200-20800. You likely have a physical problem, whether it be wiring ... ( do u have coax or ethernet to the router ?) or a bad ONT or router.
You think going to a cable company will fix this problem of "shared " bandwidth ? Thats straight out funny. I like to amuse myself by running speed tests on cable modems before I yank'em out. LOL.
I have an idea... CALL TECH SUPPORT. Perhaps someone re-provisoned your line DOWN in error... maybe they can test and see a problem. If youre a video customer as well, your routers are under warranty.. and of course, any defective ONT is under warranty. | |
|
scoopy03
join:2003-05-06
00000
·Verizon FIOS
| change your rwin settings you need to change the rwin settings on you wont ever get the speeds you are suppose to be getting. more than 1/2 of the people never optimize their connection (change the rwin just like how people used to have to adjust their carbs in cars back in the day)....if they did they would be much less negative reviews/feedback. use 256960 rwin with the program drtcp and change mtu to 1500 if you are on dhcp. then reboot (both modem and computer) and tell us if you are still having the same problem.
--
Member of FIOS tech forum. | |
| 
Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs: | (no subject given) Double check that RWIN. Made a huge difference for me. Check your wireless--make sure nobody else is tapping in, too. That said, based on your description, I'm gonna guess bad router or ONT? | |
| NbWY1
join:2003-05-23
Columbia, MD
·Verizon FIOS
·Vonage
| FiOS The tech who installed our 15/15 service (later upgraded to 20/20) said we were the 28th person to receive service on our node, I'm assuming it has a max of 32 houses. Pulling 20.8/16.9 isn't too bad during peak hours  | |
| Beefncow
join:2001-04-23
Riverview, FL |  reply to all
| |
| | waiting4fios
join:2005-04-08
Howell, NJ
·Verizon FIOS
1 edit | Re: reply to all Nowhere in your post do you say that you've had a technician come and check your line. I'm not doubting that you are getting slow speeds but you don't sound as smart as you claim to be. Have you replaced the Verizon router with another Verizon router (if coax) or any other router (if ethernet) where you can unequivocaly say the problem is not the router? Have you replaced the ONT? You say that you are smarter than tech support, but you seem too dumb to check/replace the most likely cause of your slowdown. I have fios service for about a year now, and just 2 months after it was installed my 20 mb service dropped to 10mb. I ran dozens of speed tests, same result. I called tech support and they noted that I had an ethernet install so they released the dhcp lease from ont to router and asked me to plug my laptop directly into the ethernet port. I did and ran speakeasy speedtest and pulled 21046 down and 4720 up. It was obvious to both me and the tech support guy that the problem was the router, it was replaced the next day and 8 months later I'm still enjoying 20700 down 4600 up on a splitter that is maxed out with 32 subscribers. So i'm sorry if I've come down hard on you but you seem to blame Verizon for a problem that you won't let them fix. It has already been suggested that you have a tech come test the line with his laptop and fix or replace whatever the problem may be. Until you have completed that step your rant has no credibility whatsoever. | |
| | | Beefncow
join:2001-04-23
Riverview, FL
·Verizon FIOS
| Re: reply to all Ok lets take this one at a time, first I have had tech's from Verizon here and they have had their laptops connected to the same router. When on their laptops we get comparable speeds on their laptop as on my new comp. Next I have changed the router more than once and with different brands too, I still the same issue. When the Verizon tech were here he tried the old lets try Verizon's site and naturally the speeds exceed the advertised speed IM paying for. As for the Ethernet card it is part of the computers MOBO, but I have gone one step farther and gone to a separate E port card, all with the same results in relation to speed. The action tech router has been a known trouble maker for Verizon but the other options they provide do not change speed values. As for Fire fox I use it and Chrome now more than IE at least till the rest of the world gets clue IE is nightmare I still have top use it on some websites. Chrome,Firefox and Opera do have less issues than IE does but it is no more than 2k at best when it comes to speed. I have tried many sites on DSL Reports and all have about the same speed. Their are a few that can show me a speed of 20 mb or more (»www.carolinanet.com...I just tested speed as I was typing it was...26876kbps down and 4772 kbps up)I used that one for the sake of using one to establish a point of view, but most show 4-7 mb just about as low as most others. So with all this being said I am looking deeper into the trouble. I have let it slip way to long as I will be having yet Verizon tech (number 4) out here to check the issues again. As for the other parts of the system ONT,OPSU,BBU all have been replaced and still the same issues arise. I even purchased a new Computer with the new I7 core processor and it made very little difference. So I will give it yet one more try with tech like I stated earlier. I have done everything possible to resolve it other than replacing the fiber to my house. | |
| 
FTTC
join:2008-10-01
Mount Rainier, MD | huh You cant even spell spent right  | |
| | 
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI | Re: huh pot kettle black | |
| terabit
join:2002-12-18
Littleton, MA |  Experiencing same degraded speed issue.
| |
| | Beefncow
join:2001-04-23
Riverview, FL
·Verizon FIOS
| Re: Experiencing same degraded speed issue. Terabit, I had the same problem when I had DSL from verizon, they would install it and it ran great for a while. I then noticed a big drop off, I then found a class action law suit that was filed on behalf of others experiencing the same issues. I have since noticed the same issues with Fios I have replaced or changed all that's possible on my end. So the ball is in Fios court hopefully they learned from before. | |
| W3BNR
join:2005-03-18
Phoenixville, PA
| Verizon Fios I've been on Fios for over a year now. Using the Broadband sites I get inconsistent readings. Probably due to the usage of the free testing.
But when I go to a Frontiernet speedtest site I seem to get consistent readings of over 19Mb upload and over 4.5Mb download.
Try this site and see what happens:
»leola.speedtest.frontier.com/ | |
| |
Pingmeister
| Re: Verizon Fios said by W3BNR :I've been on Fios for over a year now. Using the Broadband sites I get inconsistent readings. Probably due to the usage of the free testing. But when I go to a Frontiernet speedtest site I seem to get consistent readings of over 19Mb upload and over 4.5Mb download. Try this site and see what happens: » leola.speedtest.frontier.com/ How ironic - you use Frontier to test your speed, and Frontier customers may never be able to get the speed that you do, from their own speed test site. | |
| | | | |
| Forums » comments on review of Verizon FIOS |
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Review by jandy
UPDATED: 130 days ago
member for 2.9 years, 250 visits, last login: a few hours ago
Fort Wayne,Allen,IN
$40 per month (12 month contract)
about 13 days
"Reliable connection; professional service"
"Winter install=ruts in the yard"
"Then I saw FIOS, now I'm a believer!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I ordered Verizon FIOS 5/2 at the beginning of the month, switching from Verizon DSL. Ordered online, very smooth process. The line was installed and buried on the same day. My installer was knowledgable, professional, and friendly. the installion process took about 4 hours.
My home equipment: Actiontec MI424WR router. They installed it to my desktop computer, which is on the second floor of the house; installed it through an unused coaxial cable jack, and it works great.
They installed the ONT outside by the old POTS box. The BBB in the basement. Ran the line across the basement and back outside the house, then up to the second floor. No dangling lines--the line was professionally tacked down and looks very neat and well done.
The service works great. Wifi on the laptop works well. I have done the speed test to get exact #s, but I'm not big on #s. I just want it to work well enough, and it does.
Only downside is that the subcontractor who buried the line left tracks in the yard with the DitchWitch, but I think that's unavoidable because the ground is so soft and moist here right now. And it will recover in time.
I would definitely recommend FIOS, and I can't believe that Fort Wayne, Indiana is lucky enough to have this service.
UPDATE 02.13.07
The service is definitely reliable, although I think that customer service is a bit of a mess. I say this because I am having an ongoing problem in not being able to view my bill. No one at Verizon seems to know how to fix it, and no one seems willing to explore a "work around" to get me a copy of the bill.
And the irony is that the problem is the result of a mistake that a VZ CS rep made. When I switched my billing from phone bill to credit card, the rep completely disconnected my service by mistake. I had to spend about 3 hours on the phone with upper level support to get my service restored.
Now, I am dealing with the fallout/ramifications of the original mistake, and no one can seem to fix it. Even the kind folks on the VZ Direct board do not seem to be able to get me an answer. If I call about it, I get transferred at least three times, and then no one knows what to do. I've been told that my trouble ticket has been escalated, but have not been given any time frame or idea on how or if this will be resolved.
So, the internet service is great and seems reliable. The delivery of customer service seems confused and pretty poor in my estimation. Billing seems like a whole separate unit from FIOS, and it appears that one unit has great trouble in interacting with the other. I expect and hope for better coordination of services.
UPDATE
04.02.07
My customer service problem persists. Believe it or not, CS has not been able to resolve the above problems--in fact, they have made the problems worse by de-activating the Yahoo Premium Services from my account. And I still cannot view my bill through my account! I'm getting frustrated. No one at VZ seems to be able to help me, even though it was a VZ CS rep who caused the problem in the first place through her error.
I love the internet speeds, but the lack of coordination in Customer Care between the Tech side and the Billing side is TERRIBLE. I'm thankful for the VZ Direct board here, as I don't have an hour to two hours to sit on the phone and wade through the various layers of CS reps who have no idea how to help me.
UPDATE
05.09.07
My billing issue will never be resolved. According to a higher level CS manager, it's not possible to view one's bill if he or she is paying by a credit card. In the process of trying to fix things, they've unlinked my Verizon and Yahoo accounts, and I no longer have access to Verizon Yahoo premium services. Supposedly someone is looking into this, but it's been over a month without a fix. So, basically, in trying to fix my problem (which is inherently unfixable), they've made things worse. Customer service is really, really bad.
UPDATE
07.13.09
I am somewhat satisfied with FIOS. The speed is great, and the upgrade to 20/5 was nice. However, their customer service is absolutely TERRIBLE, particularly for internet-only customers. If I call, I'm usually bounced to three people before I can get someone to help me, and the responses are never particularly helpful. Most of my issues have been with billing. Actually, I am finally getting a billing statement for my account (in the mail, no less!). The fix was unusual, though--we put in an order for double play (TV & internet) from FIOS. We changed our mind and canceled it. For whatever reason, the pending order triggered a normal bill that we now receive for our internet-only service. I'm not sure why it took over two years and an additional canceled order to get a proper billing statement, but at least I have one now.
A lot of us in Fort Wayne are curious to see what happens when FIOS transfers to Frontier. I guess the customer service really can't be any worse!
Followup comments: 
NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
1 edit | Viewing Bill online While I can't fix it for you, I have been billing my FiOS to my credit card for a year now and am totally able to view my bill.
Have you tried Presidential Appeals (not sure if that is what it is called today) and what about disconnecting and having them write a new order with a new e-mail address etc.
The link i use is:
»dslstart.verizon.net
Even though it says dsl, it gets me to the portal. The there is a "my account tab" which ultimately lets me view my bill.
The rep who told you that was partially correct in that you cannot view your bill at the Verizon.com site without a phone number.
Have you tried that in addition to JohnA's suggestion? | |
| ToddPacker
join:2007-06-25
Fort Wayne, IN
|  Solutions! Credit-card billing ain't so bad
Hope this helps others w/cc-billing issues.
I just print them now from the website. | |
|
billed
@rr.com
| Verizon billing issues We've been going around and around with Verizon. Apparently, if you do not have phone service with them, it makes the whole FIOS billing issue difficult. In fact, after spending about 2 1/2 hours on the phone with them, I ended up talking to someone in the "E-Center." That person told me that if you don't have telephone with Verizon, you cannot set up an online account. (None of the other people I talked to seemed to know that.) Oh, and sending email to them from their website hasn't worked either. When I hit "Submit," I get a page that says I'll get a confirmation email with a tracking number shortly. I've sent 3 emails as the situation has evolved and I've uncovered more information. I get no confirmation (seems like that should be automated) and no response. Ever. The latest thing--Now that the E-Center has set up my account, I can see bills for the last 4 months. It's now the 31st of July and the July 25th bill is not showing up online. Interesting little point...when I first got online access, we had a balance due of $17. The next time it was $15. Now it's $13. (It should be 0, but maybe it will eventually get there.) | |
|
wa4dc
@verizon.net
| View your fios bill I seem to have cracked into what went wrong when verizon transferred the bill viewing to verizon.com.
when my service was first started(bundled-tv,net,phone). my user name was set by verizon. All lower case followed by a number. To sign in required this id as a user name without (@verizon.net), If I try to access .com from the central page, a cookie enters the user as such xxxxxx@verizon.net. This is incorrect. verizon.com users are all upper case. Worse yet in the process my lower case user name was added as a secondary user. If you cannot remember this original user name there is a little trick to get it and the password sent to your email. Call the help number on your old verizon phone bill and request a paper bill. When it comes there will be an account number. If you have fios tv this is your fios tv account number. Enter verizon.com, select site map then view my fios tv bill using the account #, after the third unsuccessful try a screen comes up to recover both user name and password to your email- must be primary account holders email to work. | |
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Review by roly99
UPDATED: 136 days ago
member for 4.3 years, 40 visits, last login: 69 days ago
Union City,Hudson,NJ
$160 per month (24 month contract)
"Fast web browsing"
"File integrity errors, cant download apps"
"Customer service is sub-par at best"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
I ordered fios internet and tv. After about a couple months i tried downloading demos on my ps3. I kept getting an error that said file was corrupt. I took it to my friends house and it worked fine. The problem progressively got worse and i then it seemed that every download over 5mb was corrupt. When i say every download, i mean every download. I couldn't even download adobe acrobat reader or itunes. This problem persisted across multiple platforms as well. I couldn't get demos on my playstation 3, iphone apps, mac updates, or windows updates. Had to drop their service because after 3 routers, 2 tech visits, and endless hours on the phone they could not identify the problem i was having. The tech himself tried to download itunes from the ONT itself with no luck.
They reimbursed me the cancellation fee, however this was a sad attempt at resolving my issue. I would not do business with them again.
Update: I just got cable installed again. Plugged my router into my modem downloads are back. Hope FiOS gets their act together.
Followup comments: ITALIAN926
join:2003-08-16
Stratford, CT | ? Could you possibly give LESS information? | |
| | roly99
join:2005-08-01
Union City, NJ | Re: ? Sorry about being so brief. I was real upset at time of review. I have updated my review.
please pm me if you'd like to know more. | |
| 
Hpower
Roflmao
join:2000-06-08
Glendale, CA | Need more info... Could use more information please? What did you order? Install dates? What went wrong?
--
The Internet is about to go down....it is actually. | |
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