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Review by mna 
UPDATED: a few hours ago
member for 7.8 years, 893 visits, last login: a few hours ago
 Reston,Fairfax,VA
 $57 per month
 "Reliable, No connection issues"
 "Good value"
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25Mbps download/15Mbps upload
DLink 624 Router
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Review by referman
UPDATED: 1 days ago
member for 4.8 years, 1027 visits, last login: a few hours ago
21207-6318
Contract price not specified. (24 month contract)
 about 1 days
"Tech was great, did great job"
 "Had to contact advanced customer advocacy to get it installed."
"Would recommend to anyone"
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Had Verizon ADSL prior to FIOS, before that had Comcast. I know that never is a very long time and I should never say never, but I never want to deal with Comcast again. Verizon may not be perfect, but at least they respond to you and the on hold times are reasonable.
Contacted Advanced advocacy on Thursday, called back to be advised FIOS could be installed on the following Monday. Was called 3 times to confirm date and time of installation. After the installation, received several more calls checking on the quality of the job and if we were happy with the service.
Overall experience was very good. After I got through the marketing people who kept telling me that they did not know when FIOS would be available. I was truly amazing, that one phone call to the high level got FIOS installed the following Monday.
Router is an Actiontec, much like the ADSL router, so I was familiar with configuring it.
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Review by nickfie
Posted: 1 days ago
member for 9.9 years, 24 visits, last login: a few hours ago
Wynnewood,Montgomery,PA
$37 per month (12 month contract)
about 2 days
"Delivers promised bandwidth, reliable, stable IP address."
"Excessive ping time, useless wireless on router."
"Outstanding value for money."
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Renewed my FiOS contract before it expired to get a lower price & higher bandwidth. Solid 25 Mbps download / 15 Mbps upload. Excellent phone support, online was cumbersome but informative. Watch out for add-ons - anti-virus, premium channels...
$37.37 as part of a triple-play bundle.
Wireless is useless on the router that came with my original order 3 years ago.
Took a full business day for the bandwidth change to process.
Ping time is far too high. I live about 1 mile from Philadelphia, yet traceroute shows over 8 msec RTT between my home router & first Verizon equipment in Philadelphia.
Love the bandwidth & reliability. Downloaded 187 MByte Macintosh software update in 100 seconds. Photos upload in no time.
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 Review by Rothan Tik
UPDATED: 2 days ago
member for 9 years, 3991 visits, last login: a few hours ago
Danvers,Essex,MA
$42 per month (24 month contract)
about 10 days
"Speed as advertised, Install guys were smart, timely, and didn't give me the run around."
"Install date got missed twice. They finally came out on the third try. I am glad they did."
"Overall, I'm happy so far. Glad I made the jump. Hopefully it stays this way."
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This was an upgrade from Verizon DSL. Being bumped up from 3Mbps to 10Mbps is pleasant. 1.5MB/sec is a nerds dream. Sometime down the line I might change it to the 20/5 plan, but this is fine for now.
As I said, order process was fine online. Getting them to come to the scheduled date was entirely different. The first date they misplaced the order or some other BS. Needless to say I wasted a day waiting for them to come here. Second day, I wasn't as hopeful either. They missed the 1pm-5pm window as well. Whatever. We got a call from the night manager who saw that it got overlooked. I was pretty much about to yell at them, but we rescheduled again for Tuesday and they showed up on time.
For the hassle of rescheduling, I was surprised and glad at the competent techs we got to do the install. I was debating for the week prior whether to have them do Ethernet or coax, but ultimately we plan on getting FiOS TV when it becomes available, so the coax setup will be easier. All in all the install took about 3 hours. I would recommend the experience to anyone.
11/2009
We added Verizon FIOS TV shortly after receiving the internet. We just stuck with the basic Essentials package. It is still far more than we had coming from the Comcast basic package. Overall its been smooth sailing this year.
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Review by Korro
UPDATED: 4 days ago
member for 1.6 years, 597 visits, last login: a few hours ago
Pittsburgh,Allegheny,PA
$151 per month (month by month)
about 47 days
"Awsome Speed, Awsome PQ, Phone is great"
"None Anymore!"
"Everything they offer is great overall."
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I have the FIOS triple package.
New contract until 11/2010
25/15 FIOS Internet
Freedom Essentials Package w/exteme HD
FIOS premier/extreme TV with movies package. 2 STB, 1 HDDVR, 1HD BOX
So far router has been running flawless. Model MI424WR
Had to tether Wireless for 14.99 discount.
I have contacted Customer Service several times in the past months and have waited no more then 10 minutes and they answered or fixed my issues. so they are even getting better on CS which was by far their worst issue.
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Review by sdpmva
UPDATED: 4 days ago
member for 3.9 years, 628 visits, last login: 1 days ago
Sterling,Loudoun,VA
$143 per month (24 month contract)
about 9 days
"Easy install, great tech, great speed"
"Actiontech M1424WR is OK"
"So far, so good"
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Installation completed on 2 November 2007. Tech called and said he as on his was in route (8-12 arrival time; arrived about 915). Install took about 3 1/2 hours. The provided Actiontech M1424WR router is just the worst I've seen! Little or no signal about 30 feet away. Getting great speeds (5/2 plan), running at about 5.1/1.7 (much better than my previous DSL).
Updated 11 November 2007 - Changed the channel on the Actiontech router (from the default) and now getting a GREAT signal throughout the house. Verizon coming back out this week to install TV and upgrade internet to 15/2 service. Cost of service is $128 (includes $99 for "Triple Play" package, $12.99 for HD DVR box, $4.99 for SD box, and all taxes and fees). Looking forward to the TV service and removing the dish from the deck!
Updated 7 December 2007 - Still running strong - FiOS is great!
Updated 28 March 2009 - Service is still running great after about 1 1/2 years. No problems to date.
Updated 12 April 2009 - Upgraded service to 20/5 and HD Extreme Package for same current price. Term extended about 6 months
Updated 15 November 2009 - Still running strong with no problems to date. Tried for speed upgrade to 25/15, but price would go up. Happy with 20/5.
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Review by seriousfun
Posted: 8 days ago
member for 6.7 years, 646 visits, last login: 4 days ago
Los Angeles,Los Angeles,CA
$59 per month (24 month contract)
"ISP is stable and fast"
"costly, and contract limits competition"
"best service in my neighborhood --- for now"
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-I had Time Warner Cable at this location for one year before VZ FiOS came a-knockin'. They were being very aggressive, trying to convert as many TWC customers (and others) as possible. VZ's triple play would cost less for comparable service than TWC's even after the two-year contract price lock-in, higher-speed internet service tiers available at extra cost, more HD channels for TV, and a few more features for phone. They offered free installation and a $100 gift card - I signed on the dotted line.
- 10/2 speed works as-advertised
- Ordering was one quick phone call (subsequent customer and tech support calls...abysmal, as expected). Install took the better part of a day. The tech was thorough and did everything asked.
- Actiontec modem/router/wireless. Works fine.
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Review by mkaishar
Posted: 9 days ago
member for 8.9 years, 981 visits, last login: a few hours ago
Walnut,Los Angeles,CA
 Business customer
$220 per month (12 month contract)
about 24 days
"fast, reliable, stable, wide open, unmetered, good business support"
"using 1 static ip for the westell 9100 for tv"
"worth it if you can get it, business provides static, unmetered, wide open connection"
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business static with 5 ip addresses 20/5
westell 9100em connected to 4 tv's
using my own pfsense firewall for the servers
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Review by MichaelWacey
UPDATED: 9 days ago
member for 4.8 years, 853 visits, last login: a few hours ago
Berwyn,Chester,PA
$50 per month (12 month contract)
about 21 days
"Very Fast, Professional Instalation, Nice Router"
"Loss of Copper Line, Echo on some voice calls, boxes required for channels over 49"
"This is the future and I wanted to try it"
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I was fine with Comcast. I had TV (no boxes) and Internet for Comcast for many years and was happy with the service. When the complete package of Phone, Internet, and TV became available from FIOS, I wanted to give it a try. I really do not like Cable Boxes. So, I am looking forward to Cable Card 2 becoming a reality. But I will not hold my breath on that one.
FIOS is a great deal. However, with all the extras (three boxes, sports package, faster internet), I will be paying more than with Comcast. I just keep telling myself that I am getting more for that extra money. Hopefully, Comcast, Dish, and Verizon will enter a full price war soon. I would like to see more flat rate pricing and less ala carte pricing.
I ordered the complete package in early January and had it installed on February 3rd. They would have done it sooner but I was not available until then. The two installers were very nice and professional. They did a very neat job. They put the ONT inside my house. I already have the house wired for Ethernet with 12 ports throughout the house and two Access Points. They easily connected to it.
I had to leave before they were complete. Interestingly, they disabled my wireless security to get everything working. It only took me a few minutes to get everything back the way I wanted it. My wife immediately noticed the speed increase from FIOS (15 down/2 up).
I have one Dynamic IP. The ActionTec router supports a free DynDNS account. I set this up but have not had to use it. For the past month or more my IP has stayed the same.
The phone works fine. However, if I call anyone on my street I hear an annoying echo. I have not had time to go through the trouble shooting process. I imagine that it can be fixed at the CO.
So far, I am very happy with everything. I may be shocked when I get that first bill.
Update 4/22/2009. I have been very happy with the FiOS service. Even their customer service and billing has not been a problem for me. I really hate the set top boxes. I have added and removed packages over the years. I now have Internet 20/5 and TV Premium with Setanta. I am looking forward to getting MLS Direct Kick when it is available for order.
Followup comments:  darren3179
join:2001-12-14
Carrollton, TX | Cable Card Verizon does not advertise that they have cable cards, but they do have them. Just call them and tell them you need one and they will send a tech out with one. | |
| | JohnA
Premium
join:2003-09-16
Pittsburgh, PA | Re: Cable Card
They do not, nor does anyone else, have Cable Card 2. | |
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dvz
@verizon.com | Re: Cable Card Verizon does positively have cable cards...........
the fcc requires that all catv suppliers have them
you must ask for them | |
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sedorox
join:2006-06-23
Williamsport, PA
clubs:
| Re: Cable Card You both are correct... They would have the first gen Cable Card, NOT Cable Card 2... basically you can use it to watch to your hearts desire, as long as you don't want the OnDemand style stuff. Cable Card does not support transmitting information back to the cable co (hence the play/pause, etc, of OnDemand) | |
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Review by rlmars
UPDATED: 10 days ago
member for 6.3 years, 1806 visits, last login: a few hours ago
Beaverton,Washington,OR
Contract price not specified. (12 month contract)
"Great package, Internet, TV, Phone"
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Great install, great tech, Westell9100, 20/15
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