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Review by g121 
UPDATED: a few hours ago
member for 5.4 years, 43 visits, last login: a few hours ago
 East York,ON
 $30 per month
 "Customer Service"
 "lol .. relying on Bell"
 "A company who truely provides good service to their customers"
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I had been with 3Web for years. The service was initially acceptable but slowly & steadily become worse. Alas 3Web has extremely poor customer service .. had to wait 30, 45 even 60 minutes for someone to answer the support line .. & when you finally reached a tech they'd simply have you run a bunch of tests when clearly the issue was at the provider side. They refused to push Bell at all to address the situation. When new DSL openings became available in my area, I immediately switched to Teksavvy. Teksavvy support even spent a good 15-20 minutes with me BEFORE I was a customer explaining how they'd address improving my internet connection even though they relied on the same Bell lines as 3Web.
Every one of my trouble calls to Teksavvy was answered in less than a minute by friendly & knowledgeable techs. It took Teksavvy a week of pressing Bell .. 5 tickets .. but at the end of this frustrating week, Bell had moved me to a remote just around the corner from my house. Finally I'm getting decent & consistent internet speeds of 4MB down & 600KB up.
A1 Customer Service .. I'm very pleased.
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Review by ertw6
Posted: a few hours ago
member for 6.3 years, 64 visits, last login: a few hours ago
Toronto,ON
$34 per month
 Bell Canada
"Great service, MLPPP support, innexpensive static IP addresses, servers permitted."
"Limited by Bell Canada's sub-par DSL infrastructure."
"By far the best ISP available in these parts, only limited by their dependance on ILEC infrastructure."
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Couldn't really ask for more from a DSL wholesaler - great service, innovative product offerings, customer-oriented business models and accessible management. Extra value services like static IP addresses (including full subnet blocks), MLPPP bonding of multiple lines, etc. are all reasonably priced. Further, their capped service (they also offer unlimited for $10 more) provides an extremely reasonable 200GB/mo limit and overage fees designed to simply recover costs rather than being punitive in nature. No restrictions on servers and ports in use, no artificial traffic management (using MLPPP) and a commitment to network neutrality principles.
Their only downsides are related to the severely limited DSL infrastructure provided by Bell Canada (which will be the case for any wholesaler). Fortunately, Teksavvy does a lot to try and remedy these problems where they can - from fighting with the CRTC to get more consumer friendly rules to providing mechanisms to work around Bell's throttling equipment. Unfortunately, given the duopoly situation that the Canadian telecom market is made up of there is little in the way of other options - Teksavvy does what they can to make the best of a bad situation, but there are limits to what they can do without their own infrastructure.
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 Review by AkFubar
UPDATED: 1 days ago
member for 4.7 years, 1845 visits, last login: a few minutes ago
Toronto Can.
$60 per month
 about 30 days
"Great...customer service/price/openess/professionalism"
"None to report"
"Great value for $. I am treated with respect by folks who really know their stuff"
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My package price includes landline phone (POTS) with call answer and 5M internet (200GB cap).
Please Note:
The 30 Days from Order to Live is reflective of the 30 days notice I had to give to Bell for cancellation of my internet. Teksavvy (TSI) had me up and running exactly as promised!
Moved my phone landline plus features and internet from Bell to TSI in January 2009 (phone activated Jan. 6th; internet activated Jan. 14th). Everything went flawlessly and I am enjoying great performance with a $30 saving per month over what I was paying Bell! I should have made the move sooner! My internet services performance using the ST516v6 modem is attached below.
Update at 6 Months:
I am very satisfied with TSI services and my savings continue. I continue to be impressed by this company's customer service, transparency and forward thinking. I heartily recommend TSI for both phone and internet services! An all-Canadian company that embraces traditional business values.
Update at 1 Year
My connection has remained solid and my savings continue. I am impressed by TSI's attention to customer service and by their commitment to net neutrality, innovation, fairness and keeping prices down. I have no hesitation in continuing to recommend TSI. Future updates will be made on an exception basis only. Now please excuse me while I continue to enjoy my TSI services!
Attachments:
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Review by chronoss2009
UPDATED: 3 days ago
member for 1.1 years, 341 visits, last login: a few hours ago
Lindsay,ON
$45 per month
about 5 days
"No contracts, always fast"
"ya still have bell on back end capping and throttling"
"best choice no matter what the cap issue result is"
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Other options considered: rogers cable has worse support then bell or similar and prices can suddenly get high.
Started off with TSI, 200GB cap account and went a whole year fine with that.
Did a speed test on unlimited and in 22 days non stop gathered up 900GB of data form downloading.
Order process and install was extremely easy and friendly ( damn bell ought to take lessons )
I have my own hardware for all equipment.
ONLY bad experience is due to previous bell issues that continue to come up, they owe me and my father money still while claiming the reverse despite there own bills that prove otherwise. So once or twice the phone line was cut off. Other then that its extremely stable experience and i have to say , i wish they owned the back end. All the things one can do with this style of internet is amazing.
UPDATE: i have expanded my local network to include 3 other tenants and very soon every tenant in this house will be either with my own account or have there own TSI account. Even a year later BCE is still trying things and as we all know its just fluff to try and anger you so much as to leave TSI....DO NOT listen to the crap by BCE , do not get angry get even. Stay with TSI and that will anger them massively.
Create your own software and host it yourself , make a game run a web server, how its all meant to be.
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 Review by mazhurg
UPDATED: 5 days ago
member for 5.5 years, 2995 visits, last login: a few hours ago
Trenton,ON
$34 per month
about 7 days
"Reliable, Good price, Fast support responses,"
"Newsreader is through 3rd party"
"Great ISP, Best price for service in area."
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My Other Reviews ·MTS
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Service has been up 99.9% of the time, with the odd slow down and interruptions but other than a few planned ones (network upgrade) most where caused by the Bell system of which Teksavvy is a wholesale buyer.
Drawbacks: The only way to get a full newsserver was to get a fixed IP ($5.00) and that access system is throttled to 1Mb/sec to cut down on heavy downloaders. Considering that full access to a 3rd party NS is around $10 bucks I look at this as a sort of fair compromise that also provides me with a fixed IP should I ever need to use it.
The system has a rolling limit of 200GB/month. As far as I can tell, I have never approached this limit and I do get the occasional large file(s). So, for this user (*3) the limit is not an issue.
Tech service (for the few times I needed them) is excellent, *calls back* in a short time if busy and very knowledgable. Kudos to them.
For on-line gaming, the ISP provides with very good connectivity, with latency under 100ms to most connected servers.
*updated, reviewed and corrected this review now, after 2 years on being with Teksavvy and must say that the only changes are in the updated speeds and limits. All in all, they rulez! 
-- Update, Dec 2009. What was written above stands. While I am currently on MTS, my family back home still uses this great company for DSL. So far, no problems to be reported.
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Review by Lewism8
UPDATED: 5 days ago
member for 1.5 years, 604 visits, last login: a few hours ago
Quebec,QC
$45 per month
about 15 days
"Very good service and great prices!"
"Best ISP out there."
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I was previously with Videotron for a year and a half, then I decided I had enough to pay 70$ per month because I use more than 30 GB per month.
I looked for alternative and Teksavvy was the best option for me. My only complain for the service is toward Bell. I live in Quebec City near the University and I can't get a full profile. I have a 3 meg connection because the CO is too far. This is unacceptable for a big company like this to be able to offer decent speeds in the second largest town in Quebec.
Enough with the complaining, since I could not get a full profile. I contacted the tech support via the direct forum and my profile has been lowered to what I wanted for a stable connection. They even called me back to make sure I was happy with the new lower speed. Thumbs up guys!
Also the service in French is very good for a company located in Ontario.
If you are able to live with a slower connection (compared with cable internet), Teksavvy is the way to go!
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Update 2009-11-15
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I have been a Teksavvy customer for 8 months now and I am very happy. After many tickets and new wiring I have a 4 mbit line instead of my 3 meg that I had before.
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Review by andrejus
Posted: 8 days ago
member for 6.3 years, 47 visits, last login: 7 days ago
Mississauga,ON
$35 per month
about 1 days
"Customer service, price, quality"
"after being a customer for 6 years still to discover any."
"I higly recommend TekSavvy to anyone"
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I've tried at least other 3 providers but all of them sucked either on support, either on quality. TekSavvy fixed all of this for me.
I've originally started with TSI at 1728/640, and after 4.5 years, STINGER installation close to my house, and compain to CRTC that Bell violates Telecommunications ACT in regards of provisioning the Internet services for me, i got on to local stinger and 5056/800.
the order and install process was extrimely quick, efficient and went without any problems.
the modem i've used in the beginning was g-net, and now Speedtouch 516.
there was no really any bad experience that would struck me, and only excellent experience about customer service, and the Internet service itself. The only TSI might think more about is the price of the modems.
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Review by hyperroks
UPDATED: 12 days ago
member for 6.1 years, 1133 visits, last login: a few hours ago
Welland,ON
$50 per month
"Tech Support"
"Accounting"
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in the beginning teksavvy was one of the most amazing companies for its customer service, this service has been gradually slipping downhill for the least year.
i see this company going the way countless others have, starting out great when they were a small company but now that the #s are increasing , the service is paying for it.
it would be great to get a bill that's comprehensive and not a simple readout of what services i have.
my overall experience with them has been great, its the ** lately** of it.
billing detail in general, there is zero detail, i have been with tek for a year at least and i still have zero idea what my bill would be if i change a service, shrugs..small things like...changing my phone number and having no connection for over a week, make me worry some about changing any of my services.
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Review by dgass
UPDATED: 14 days ago
member for 2.1 years, 158 visits, last login: a few hours ago
Etobicoke,ON
$31 per month
"Great price, Awesome tech support."
"None"
"I'm glad I have a choice!"
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I'm glad that I have a choice!
Everything Bell should be. As an IT Consultant, I've been spreading the word.
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Review by cmh
Posted: 22 days ago
member for 2.2 years, 38 visits, last login: 22 days ago
undisclosed location
Contract price not specified.
"great support, good internet basics, will take your line issues to Bell until they are solved"
"limited billing detail, no calling card available, vulnerable to CRTC meddling"
"probably the best DSL provider out there who is fighting the good fight. they may not be winning it though."
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This company is likely the best DSL provider out there in Canada. They are small, and it shows in the information available on their website, and the lack of detailed billing and self-service information online. However, they will go to bat for you, and the real people available in support are the real deal. I recommend them.
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Just curious