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 Review by tux 
UPDATED: 12 days ago
member for 1.6 years, 168 visits, last login: a few hours ago
 undisclosed location
 $41 per month
 "Not too many currently, if any"
 "Tech Support is basic and adhoc, staff don't follow up on issues, avoid questions and aren't dedicated to getting issues fixed"
 "Starting to turning into another Bell =["
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I was a longtime Sympatico subscriber [8 years] with an unlimited plan, until their ridiculous 30/30 throttling began on my line. It took me a few months to finally commit to switching providers because; I guess you get comfortable and complacent, the known is better than the unknown type thing. Finally I had had enough and I began the quest to find a new provider. Teksavvy was highly recommended on ./ [slashdot.org] which gave weight to my decision. Throughout my search Teksavvy got great review after great review [slashdot/DSLR /canadianisp.com] there wasn't much, if anything at all negative. I was sold and called up to order their service after canceling with Sympatico.
The phone was answered immediately by Cheryl [I wrote the name down after the call; If I got it wrong I'm sorry  ] who was great; friendly, efficient and helpfully. She made a great first impression.
On the service start date, I fired it up and it was active as expected.
I had an issue with the upstream line speed and posted in the Teksavvy Direct support forum here on a Sunday. I had no expectation of a reply until sometime Monday, but to my surprise there was a response a few hours later. There was a small hiccup with getting it fixed, where I wasn't sure what was happening - which started to give me some reservation about switching. But those feelings where quickly removed by Rick who took over the situation, apologized for the mix up, and had the problem corrected in less than 24hrs from his involvement. Like Cheryl, Rick was outstanding, providing fantastic customer service that I couldn't be happier about. It wasn't that he remedied the problem so quickly that impressed me most, it was that he acknowledge the error [which he didn't make], and apologized for it without making any excuses - the fact that the speed issue was fixed so quickly was just a bonus in that regard. We all know shit happens, but when it does, how its handled is whats most important to the consumer - it was handled in my situation *perfectly*; Thanks Rick and Thanks Mike too for the additional info and assistance. Great Job Guys
I began selling up Teksavvy to co-workers and friends, even before my service start date because of all the rave reviews. My experience so far has been great, mirroring the experiences of others. I'm extremely happy I made the switch and I'm confident that I chose the best provider.
The bottom line is Teksavvy provides a great value; good service, fair price and great customer service - which is becoming scarce to find
*********
Update
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Since June 2009 [it's now November 2009] my line throughput has been throttled generally between 4pm and 2am Mon-Fri and Noon through 2am on the weekends. During peak hours I get less than 1 Mb/s, outside of those hours everything is fine. My line is perfect, the problem exists between the CO and Teksavvy, whether equipment or capacity. It's been a complete nightmare in trying to get this fixed in the private forums. Tech staff don't follow up when they say they'll provide an update, staff jump into the tread without reading the background, only to rehash what's already been done, they avoid answering questions, there's misinformation, and what appears to be avoidance [a few times posts were ignored for 2 days, while plenty of staff respond to other threads], and worst of all no one seems to be dedicated to see the issue through, it goes from one tech support to another. TSI should be embarrassed, I'm throughly disappointed. For a company that claims to have such great tech support, you're fooling yourself; you aren't any better than an overseas call center.
I don't have any faith that this will be resolved, so I began looking for an alternative today, if there isn't any change soon, I'll switch over to Rogers.
I hope TSI looks at my situation and implements some changes, because if they don't learn something from this mess it amounts to a lose-lose.
Followup comments:  
TSI Mike
TSI Mike
Premium
join:2007-10-09
Chatham, ON
| Speed issues First off, let me apologize for the delays and misinformation. It's definitely not right and we'll be discussing ways to make sure it doesn't happen again.
In regards to your specific problem, I've got one of the other guys double-checking for me to be sure, but it looks like the ticket we opened for you went into what's known as a pattern match, which means there's something in the area that's going on.
I do see the original ticket from October was closed stating that there was a capacity issue in the Richmond Hill area on the BAS you were connected to, so this may be an extension of that. Dave's checking into it with Bell right now and will follow up shortly with more information.
--
TSI Mike - TekSavvy Solutions Inc.
Authorized TSI employee (»TekSavvy FAQ »Official support in the forum) | |
| 
TSI Dave
Premium,VIP
join:2007-04-25
Chatham, ON
| Pattern Match Hello,
Just a quick follow up here - it does look as though there's a general issue in your area causing problems. I've updated your direct thread with more info on this.
Regards,
Dave
--
TSI Dave - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
|
tux
I worship at the House of Penguins
join:2008-03-16 |  The turning point? -Hopefully
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TSI Mike
TSI Mike
Premium
join:2007-10-09
Chatham, ON | Re: The turning point? -Hopefully I'm certainly hoping so. I'll keep an eye on things for you and make sure you receive any updates as I get them. | |
| | | Presharized
join:2009-09-14
 ·TekSavvy Solutions..
1 edit | Re: The turning point? -Hopefully Is there also a general issue like this in the Downtown core of Ottawa?!? I have the exact same symptoms and have been experiencing them for the last month and a half. I understand that this appears to be an issue on Bell's end, and while I sympathize, it no longer cuts it. TSI offers customers a service, and if they do not have the capacity to provide such a service, there should be some form of disclaimer. I am paying for 5MB a month, and I am getting less than 1Mbps in the evening (when I actually USE the service). | |
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Review by andrejus
Posted: 13 days ago
member for 6.3 years, 47 visits, last login: 12 days ago
Mississauga,ON
$35 per month
 about 1 days
"Customer service, price, quality"
"after being a customer for 6 years still to discover any."
"I higly recommend TekSavvy to anyone"
| Pre Sales information:
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Tech Support:
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(ratings match consensus)
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I've tried at least other 3 providers but all of them sucked either on support, either on quality. TekSavvy fixed all of this for me.
I've originally started with TSI at 1728/640, and after 4.5 years, STINGER installation close to my house, and compain to CRTC that Bell violates Telecommunications ACT in regards of provisioning the Internet services for me, i got on to local stinger and 5056/800.
the order and install process was extrimely quick, efficient and went without any problems.
the modem i've used in the beginning was g-net, and now Speedtouch 516.
there was no really any bad experience that would struck me, and only excellent experience about customer service, and the Internet service itself. The only TSI might think more about is the price of the modems.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
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Review by hyperroks
UPDATED: 17 days ago
member for 6.1 years, 1139 visits, last login: a few hours ago
Welland,ON
$50 per month
"Tech Support"
"Accounting"
| Pre Sales information:
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(ratings match consensus)
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in the beginning teksavvy was one of the most amazing companies for its customer service, this service has been gradually slipping downhill for the least year.
i see this company going the way countless others have, starting out great when they were a small company but now that the #s are increasing , the service is paying for it.
it would be great to get a bill that's comprehensive and not a simple readout of what services i have.
my overall experience with them has been great, its the ** lately** of it.
billing detail in general, there is zero detail, i have been with tek for a year at least and i still have zero idea what my bill would be if i change a service, shrugs..small things like...changing my phone number and having no connection for over a week, make me worry some about changing any of my services.
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Review by dgass
UPDATED: 19 days ago
member for 2.1 years, 161 visits, last login: 2 days ago
Etobicoke,ON
$31 per month
"Great price, Awesome tech support."
"None"
"I'm glad I have a choice!"
| Pre Sales information:
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I'm glad that I have a choice!
Everything Bell should be. As an IT Consultant, I've been spreading the word.
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Review by cmh
Posted: 27 days ago
member for 2.2 years, 38 visits, last login: 27 days ago
undisclosed location
Contract price not specified.
"great support, good internet basics, will take your line issues to Bell until they are solved"
"limited billing detail, no calling card available, vulnerable to CRTC meddling"
"probably the best DSL provider out there who is fighting the good fight. they may not be winning it though."
| Pre Sales information:
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(ratings match consensus)
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This company is likely the best DSL provider out there in Canada. They are small, and it shows in the information available on their website, and the lack of detailed billing and self-service information online. However, they will go to bat for you, and the real people available in support are the real deal. I recommend them.
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Review by AnthonyP
UPDATED: 27 days ago
member for 28 days, 38 visits, last login: a few hours ago
North York,ON
$29 per month
about 5 days
 Bell Canada
"Great Service / Great Pricing"
"None that I can see"
"Best value for your dollar"
| Pre Sales information:
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(ratings match consensus)
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I just got set up with Teksavvy's premium DSL service. Took 5 days from the time I ordered it to being available.
I am paying $29.95 for 5M/800k service with a 200gig cap. I am currently maxing out my bandwidth at 5M on downloads through the web and usenet. Bittorrent is capped at 30kB/s, but that is no fault of TekSavvy.
At first my modem was not connecting to the internet, but a quick call to tech support had me up and running in 5 minutes. There was a VCI setting in my 2wire gateway that needed to be changed.
Overall, I am quite happy with Tekavvy. They offer a fair price and a great service
They remind me of the old ISPs I used to be used back in the mid 90's. Helpfull and friendly.
On a side note, my old ISPs charged me $29.95 a month for unlimited 14.4k dial up access and I had to pay Bell about $29.95 a month for a dedicated phone line to use the unlimited dialup. Imagine paying $60 a month for 14.4k.... those were the days..... then the 33.6k modem changed my world around
** Super Important - Make sure your lines are good!!!! **
My house is aprox. 40 years old and had no prior work done to it ever. I ended up rewiring the home with new CAT5 to ensure that the old wire would not cause any problems.
When my modem was first connected, the line stats were showing me that I was getting 3M/800k. I ended up doing something as simple as changing the RJ11 cord from the back of the modem to the wall jack and the speeds then jumped up to 5M/800k.
When in doubt, check your wiring first.
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Review by evil_gusgus
UPDATED: 29 days ago
member for 1.6 years, 203 visits, last login: a few hours ago
London,ON
$34 per month
about 29 days
Bell Canada
"Cheap, Good Tech Support. Fast. Saved $50/month"
"Teksavvy uses bell lines."
"If you have Bell Internet switch to Teksavvy."
| Pre Sales information:
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(ratings match consensus)
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I used to have Bell but had monthly outages. Teksavvy is more reliable and have great teach support that's Canadian. They also have better routing than Bell too. I saved $50 a month from switching my internet and phone to teksavvy from bell.The only thing I wish was that Bell did not screw over with UBB and throttling and that Teksavvy could offer higher speed profiles.
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Review by zacron
UPDATED: 32 days ago
member for 364 days, 335 visits, last login: 3 days ago
Dundas,ON
$78 per month
about 2 days
"Excellent CANADIAN Corporation"
"UHM, BELL!"
"Great Service for a Great Price"
| Pre Sales information:
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(ratings match consensus)
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October 2009:
I am still impressed, I am more then happy with the Tek way of life. I managed to squeeze a perfect 7MB Profile out of Bell. I think in total I've had about 150 or so tickets submitted to bell, and eventually after much pushing I got what I wanted and more. I had considered Cogeco, and when I called I was called an idiot because I was asking if I could get a /29 from them... ya ok. anyway, Tek has my vote, the order process was painless and the modem has changed so many times by me to try and get the best out of my line. 2-wire is the best for marginal lines and SS5200 is the best for everything else. I am also rather interested that when i call, I'm like a demi-god of sorts cause the the joke is that when I'd call in my Ticket Queue would lock up the server. lmfao.
Bottom Line: Vote with your wallet, Choose Teksavvy!!
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April 2009:
I am so impressed, if only BCE would stay away from my Lines It would be perfect. No it is perfect! A few hiccups, but to Tek's credit they got things resolved quickly. Way to Go!
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Sign-up 2008:
I have never seen a corporation that is so consumer oriented. Where else can one find a truly bilingual staff, a Tech Support Team who is actually knowledgeable about what they put to market.
I have an unusual setup. I have 2 /29's instead of a larger block. If you think it's nuts, it's not there is method to my madness. I must comment Steve, Josh, Jason esp. for their constant help in configuring this setup. Which is 100% solid now, even tho I had to lose my nice 6meg Fast-path Profile:(.
All in all, I suggest any person who has had it with "the man" having their "hands in their pocket" to make the rather painless switch to Teksavvy.
Rocky and Marc, WAY TO GO! Keep up the good work!
Cheers!
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 Review by MacGyver
UPDATED: 32 days ago
member for 8.1 years, 3920 visits, last login: a few hours ago
Orleans,ON
$30 per month
"Great price, no contract, tech support that cares and works hard to solve problems"
"Ma Bell still has her grubby fingers in the pie"
"Happy to be a Teksavvy customer"
| Pre Sales information:
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(ratings match consensus)
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I chose Teksavvy for my home phone and internet needs mainly because of the excellent rapport they have built here in the DSLR community.
Submitted my order over the phone, and it sure is nice to start your call by talking to a human being that cares, instead of a machine that wants to know what language of voice mail maze you would prefer. The support reps I've talked to are very knowledgable, and actually have a sense of humor!
August 8th 2009: Received my Teksavvy PPPoE login via email, and it works great. Still have a lot of hurdles to get over, mainly the question of whether I will have any interruption of internet or telephone service as my official switchover date of August 18th approaches.
August 16th 2009: It was only because my PPPoE login for Bell and Teksavvy stopped working that I called TekSavvy and found out two days before my activiation date that Bell rejected my order to transfer services to Teksavvy, for "no apparent reason." Rep restored my PPPoE login immediately. I'm somewhat disappointed I wasn't contacted by Teksavvy as soon as the order was rejected. But, to their credit, Teksavvy jumped on this right away to try and make things right - on a Sunday, no less!
August 26th 2009: There were also issues with switching long distance and local phone to Teksavvy which took a while to sort out what ended up being quite a mess, but it was worth it to be rid of two other overpriced services I had before. Long distance to Germany is 3 cents a minute now!
September 4, 2009. I received my first invoice and there was one small error. One call to Teksavvy, they cancelled the invoice and sent me a new one via email the next day! The "other guys" would have never have issued a corrected invoice, and insist on full payment of the erroneous bill, even if I threatened to cancel. Thanks for realizing the customer is always right!
October 24, 2009: Been with Teksavvy for two full months now, and the service has been rock solid. I'm totally satisfied and contract free!
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Review by technovert
UPDATED: 34 days ago
member for 2.4 years, 166 visits, last login: 34 days ago
Chatham,ON
$55 per month (month by month)
about 3 days
Bell Canada
"Best ISP in Ontario!"
"No ADSL2 yet"
"If Teksavvy is available get it"
| Pre Sales information:
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(ratings match consensus)
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Teksavvy is the greatest ISP I have ever used. I get perfect sync at 5Mbit/800Kbit. The unlimited package is extremely flexible (I use over 500GB/month). Tech support is fantastic and hold times are minimal and you are connected with friendly representatives who know what they are talking about.
Costs:
$40 Unlimited DSL
$4 MLPPP/Static IP
$10 Band rate
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Just curious