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Review by g121 
UPDATED: a few hours ago
member for 5.4 years, 43 visits, last login: a few hours ago
 East York,ON
 $30 per month
 "Customer Service"
 "lol .. relying on Bell"
 "A company who truely provides good service to their customers"
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I had been with 3Web for years. The service was initially acceptable but slowly & steadily become worse. Alas 3Web has extremely poor customer service .. had to wait 30, 45 even 60 minutes for someone to answer the support line .. & when you finally reached a tech they'd simply have you run a bunch of tests when clearly the issue was at the provider side. They refused to push Bell at all to address the situation. When new DSL openings became available in my area, I immediately switched to Teksavvy. Teksavvy support even spent a good 15-20 minutes with me BEFORE I was a customer explaining how they'd address improving my internet connection even though they relied on the same Bell lines as 3Web.
Every one of my trouble calls to Teksavvy was answered in less than a minute by friendly & knowledgeable techs. It took Teksavvy a week of pressing Bell .. 5 tickets .. but at the end of this frustrating week, Bell had moved me to a remote just around the corner from my house. Finally I'm getting decent & consistent internet speeds of 4MB down & 600KB up.
A1 Customer Service .. I'm very pleased.
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Review by ertw6
Posted: a few hours ago
member for 6.3 years, 64 visits, last login: a few hours ago
Toronto,ON
$34 per month
 Bell Canada
"Great service, MLPPP support, innexpensive static IP addresses, servers permitted."
"Limited by Bell Canada's sub-par DSL infrastructure."
"By far the best ISP available in these parts, only limited by their dependance on ILEC infrastructure."
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Couldn't really ask for more from a DSL wholesaler - great service, innovative product offerings, customer-oriented business models and accessible management. Extra value services like static IP addresses (including full subnet blocks), MLPPP bonding of multiple lines, etc. are all reasonably priced. Further, their capped service (they also offer unlimited for $10 more) provides an extremely reasonable 200GB/mo limit and overage fees designed to simply recover costs rather than being punitive in nature. No restrictions on servers and ports in use, no artificial traffic management (using MLPPP) and a commitment to network neutrality principles.
Their only downsides are related to the severely limited DSL infrastructure provided by Bell Canada (which will be the case for any wholesaler). Fortunately, Teksavvy does a lot to try and remedy these problems where they can - from fighting with the CRTC to get more consumer friendly rules to providing mechanisms to work around Bell's throttling equipment. Unfortunately, given the duopoly situation that the Canadian telecom market is made up of there is little in the way of other options - Teksavvy does what they can to make the best of a bad situation, but there are limits to what they can do without their own infrastructure.
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Review by Presharized
UPDATED: 1 days ago
member for 67 days, 4 visits, last login: a few hours ago
Ottawa,ON
$42 per month
"Good, friendly techsupport. Don't treat you like an idiot or try and grab a buck wherever they can."
"Dial up speed currently in the evening. Completely unusable. On the verge of switching very soon"
"Unusable speed currently"
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Update - So it has been about 2 weeks since the below post. After calling tech support that night, Bell determined that the problem was on their end (no other details were provided). Since then the connection has been rock solid and speeds have been withing range of what I was expecting. I am glad to say that I am now very pleased with my service.
I wish I could be giving teksavvy a good review right now, I really do. I have heard nothing but great things about them, and I really do want to like them as they have tried to be nothing but helpful. Let me preface this by saying that I am a heavy bandwidth user and that was the real problem when I was subscribed to Bell. I would consistently go over my monthly bandwidth allotment and was getting charged upwards of $90 a month, but their speed was always within the range of expected results.
I switched to Teksavvy in Early to Mid August this year with high hopes. Their setup was easy and I originally used an older Speedstream modem I had kicking around... Worked okay for about the first day that I had the service, then I noticed that the speed would decrease to the point that it was unusable (about 100kb/sec). At this point I did my due diligence and took the router out of the equation, powercycled blah blah. When none of this seemed to help, I decided to call teksavvy. After some troubleshooting and once we determined that my profile was set right (800/5000), I agreed that perhaps it would be best to try a different modem. I went out and bought a brand new Speedtouch 516 (I know there are better ADSL/DSL modems out there but decided to get this one as Teksavvy sells it and therefore supports it). So brought it home, set the modem correctly and went off to the races. Everything seemed okay for the first couple of days. The speeds were still not really what I was expecting (about 3.7Mb/sec Down) but it was usable. Seemed as though we had come to at least a livable solution although I was still not overly thrilled with the speed, but hey, it's DSL and it's copper (Even though I was getting about 4.5MB/sec on average from Bell I was willing to live with the drop to not have to deal with them). So as days went on, I noticed some inconsistencies in the speed... Started getting slower and being less reliable. Speed tests started yielding about 2.5 Mb/sec results. I called back support a few times, went through the standard TS drills and it seemed that the speed would go back to a reasonable level and that would be it for a while. Well tonight enough was enough. Speeds are now consistently sitting at about 300Kb/sec down and nothing seems to make any sense. After more equipment troubleshooting, nothing seems to be wrong. No errors on the Modem, no packet loss, nothing, just crap, near dial-up speeds.
Now before anyone jumps the gun and says it's wiring or equipment, the wiring in the house was put in specifically at the time of connection with Bell (about 1 year ago) and has been tested and is fine. The modem is brand new and was working fine at first. We have tried multiple cables and all that non-sense and nothing remedies the situation. There is currently a ticket in with Bell to investigate what the issue is as their support is somewhat stumped
While with Bell, the speed was never an issue, it was the fact that they treat their customers like a nuisance and a barrier to profit. I despise them and feel close to the same about Rogers.
As I have previously mentioned, I have no issue with Teksavvy's staff, pricing or attitude towards customers... In those fields they have excelled so far, but I cannot deal with this type of service. Please Teksavvy, prove my assumptions about your company right and deliver. I know I may be having an unusual issue, but it just doesn't make sense to me, as we have had dryloop DSL here before and it was flawless in terms of performance.
==========UPDATED REVIEW==========
So it has been a while since I have last updated this review and I am again barely able to use my internet connection. I am paying for 5Mbps down and getting less than 1 in the evenings. I know this may be a throttling issue on Bell's end (no I do not DL torrents) but I am sick of this speed. I am back in dial-up days but still paying DSL prices. This is unacceptable. If you advertise 5Mbps (I know a slight deviation is acceptable) than you should be able to commit to providing it. It takes 30 seconds to render a JPEG for crying out loud!! As mentioned before, I have no doubt this has something to do with Bell being shiesty, but I do not care anymore. I am on the verge of ponying up and switching to (*shudder*) Rogers. It is sad, but Canada is truly becoming the internet ghetto. I have been told more than once now (in progression) that my ticket was escalated to the technical manager.... Where was it escalated the first time you said that? I can't be too harsh on the tech agents because I truly feel there is nothing that they can do and they have been nothing but friendly and helpful though. I am seriously running out of patience and I don't think I should have to pay for the severely degraded service I have been provided...
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 Review by AkFubar
UPDATED: 1 days ago
member for 4.7 years, 1844 visits, last login: a few hours ago
Toronto Can.
$60 per month
 about 30 days
"Great...customer service/price/openess/professionalism"
"None to report"
"Great value for $. I am treated with respect by folks who really know their stuff"
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My package price includes landline phone (POTS) with call answer and 5M internet (200GB cap).
Please Note:
The 30 Days from Order to Live is reflective of the 30 days notice I had to give to Bell for cancellation of my internet. Teksavvy (TSI) had me up and running exactly as promised!
Moved my phone landline plus features and internet from Bell to TSI in January 2009 (phone activated Jan. 6th; internet activated Jan. 14th). Everything went flawlessly and I am enjoying great performance with a $30 saving per month over what I was paying Bell! I should have made the move sooner! My internet services performance using the ST516v6 modem is attached below.
Update at 6 Months:
I am very satisfied with TSI services and my savings continue. I continue to be impressed by this company's customer service, transparency and forward thinking. I heartily recommend TSI for both phone and internet services! An all-Canadian company that embraces traditional business values.
Update at 1 Year
My connection has remained solid and my savings continue. I am impressed by TSI's attention to customer service and by their commitment to net neutrality, innovation, fairness and keeping prices down. I have no hesitation in continuing to recommend TSI. Future updates will be made on an exception basis only. Now please excuse me while I continue to enjoy my TSI services!
Attachments:
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Review by chronoss2009
UPDATED: 3 days ago
member for 1.1 years, 341 visits, last login: a few hours ago
Lindsay,ON
$45 per month
about 5 days
"No contracts, always fast"
"ya still have bell on back end capping and throttling"
"best choice no matter what the cap issue result is"
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Other options considered: rogers cable has worse support then bell or similar and prices can suddenly get high.
Started off with TSI, 200GB cap account and went a whole year fine with that.
Did a speed test on unlimited and in 22 days non stop gathered up 900GB of data form downloading.
Order process and install was extremely easy and friendly ( damn bell ought to take lessons )
I have my own hardware for all equipment.
ONLY bad experience is due to previous bell issues that continue to come up, they owe me and my father money still while claiming the reverse despite there own bills that prove otherwise. So once or twice the phone line was cut off. Other then that its extremely stable experience and i have to say , i wish they owned the back end. All the things one can do with this style of internet is amazing.
UPDATE: i have expanded my local network to include 3 other tenants and very soon every tenant in this house will be either with my own account or have there own TSI account. Even a year later BCE is still trying things and as we all know its just fluff to try and anger you so much as to leave TSI....DO NOT listen to the crap by BCE , do not get angry get even. Stay with TSI and that will anger them massively.
Create your own software and host it yourself , make a game run a web server, how its all meant to be.
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 Review by mazhurg
UPDATED: 5 days ago
member for 5.5 years, 2995 visits, last login: a few hours ago
Trenton,ON
$34 per month
about 7 days
"Reliable, Good price, Fast support responses,"
"Newsreader is through 3rd party"
"Great ISP, Best price for service in area."
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My Other Reviews ·MTS
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Service has been up 99.9% of the time, with the odd slow down and interruptions but other than a few planned ones (network upgrade) most where caused by the Bell system of which Teksavvy is a wholesale buyer.
Drawbacks: The only way to get a full newsserver was to get a fixed IP ($5.00) and that access system is throttled to 1Mb/sec to cut down on heavy downloaders. Considering that full access to a 3rd party NS is around $10 bucks I look at this as a sort of fair compromise that also provides me with a fixed IP should I ever need to use it.
The system has a rolling limit of 200GB/month. As far as I can tell, I have never approached this limit and I do get the occasional large file(s). So, for this user (*3) the limit is not an issue.
Tech service (for the few times I needed them) is excellent, *calls back* in a short time if busy and very knowledgable. Kudos to them.
For on-line gaming, the ISP provides with very good connectivity, with latency under 100ms to most connected servers.
*updated, reviewed and corrected this review now, after 2 years on being with Teksavvy and must say that the only changes are in the updated speeds and limits. All in all, they rulez! 
-- Update, Dec 2009. What was written above stands. While I am currently on MTS, my family back home still uses this great company for DSL. So far, no problems to be reported.
-------
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Review by Lewism8
UPDATED: 5 days ago
member for 1.5 years, 604 visits, last login: a few hours ago
Quebec,QC
$45 per month
about 15 days
"Very good service and great prices!"
"Best ISP out there."
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I was previously with Videotron for a year and a half, then I decided I had enough to pay 70$ per month because I use more than 30 GB per month.
I looked for alternative and Teksavvy was the best option for me. My only complain for the service is toward Bell. I live in Quebec City near the University and I can't get a full profile. I have a 3 meg connection because the CO is too far. This is unacceptable for a big company like this to be able to offer decent speeds in the second largest town in Quebec.
Enough with the complaining, since I could not get a full profile. I contacted the tech support via the direct forum and my profile has been lowered to what I wanted for a stable connection. They even called me back to make sure I was happy with the new lower speed. Thumbs up guys!
Also the service in French is very good for a company located in Ontario.
If you are able to live with a slower connection (compared with cable internet), Teksavvy is the way to go!
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Update 2009-11-15
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I have been a Teksavvy customer for 8 months now and I am very happy. After many tickets and new wiring I have a 4 mbit line instead of my 3 meg that I had before.
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 Review by tux
UPDATED: 7 days ago
member for 1.6 years, 166 visits, last login: a few hours ago
undisclosed location
$41 per month
"Not too many currently, if any"
"Tech Support is basic and adhoc, staff don't follow up on issues, avoid questions and aren't dedicated to getting issues fixed"
"Starting to turning into another Bell =["
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I was a longtime Sympatico subscriber [8 years] with an unlimited plan, until their ridiculous 30/30 throttling began on my line. It took me a few months to finally commit to switching providers because; I guess you get comfortable and complacent, the known is better than the unknown type thing. Finally I had had enough and I began the quest to find a new provider. Teksavvy was highly recommended on ./ [slashdot.org] which gave weight to my decision. Throughout my search Teksavvy got great review after great review [slashdot/DSLR /canadianisp.com] there wasn't much, if anything at all negative. I was sold and called up to order their service after canceling with Sympatico.
The phone was answered immediately by Cheryl [I wrote the name down after the call; If I got it wrong I'm sorry  ] who was great; friendly, efficient and helpfully. She made a great first impression.
On the service start date, I fired it up and it was active as expected.
I had an issue with the upstream line speed and posted in the Teksavvy Direct support forum here on a Sunday. I had no expectation of a reply until sometime Monday, but to my surprise there was a response a few hours later. There was a small hiccup with getting it fixed, where I wasn't sure what was happening - which started to give me some reservation about switching. But those feelings where quickly removed by Rick who took over the situation, apologized for the mix up, and had the problem corrected in less than 24hrs from his involvement. Like Cheryl, Rick was outstanding, providing fantastic customer service that I couldn't be happier about. It wasn't that he remedied the problem so quickly that impressed me most, it was that he acknowledge the error [which he didn't make], and apologized for it without making any excuses - the fact that the speed issue was fixed so quickly was just a bonus in that regard. We all know shit happens, but when it does, how its handled is whats most important to the consumer - it was handled in my situation *perfectly*; Thanks Rick and Thanks Mike too for the additional info and assistance. Great Job Guys
I began selling up Teksavvy to co-workers and friends, even before my service start date because of all the rave reviews. My experience so far has been great, mirroring the experiences of others. I'm extremely happy I made the switch and I'm confident that I chose the best provider.
The bottom line is Teksavvy provides a great value; good service, fair price and great customer service - which is becoming scarce to find
*********
Update
*********
Since June 2009 [it's now November 2009] my line throughput has been throttled generally between 4pm and 2am Mon-Fri and Noon through 2am on the weekends. During peak hours I get less than 1 Mb/s, outside of those hours everything is fine. My line is perfect, the problem exists between the CO and Teksavvy, whether equipment or capacity. It's been a complete nightmare in trying to get this fixed in the private forums. Tech staff don't follow up when they say they'll provide an update, staff jump into the tread without reading the background, only to rehash what's already been done, they avoid answering questions, there's misinformation, and what appears to be avoidance [a few times posts were ignored for 2 days, while plenty of staff respond to other threads], and worst of all no one seems to be dedicated to see the issue through, it goes from one tech support to another. TSI should be embarrassed, I'm throughly disappointed. For a company that claims to have such great tech support, you're fooling yourself; you aren't any better than an overseas call center.
I don't have any faith that this will be resolved, so I began looking for an alternative today, if there isn't any change soon, I'll switch over to Rogers.
I hope TSI looks at my situation and implements some changes, because if they don't learn something from this mess it amounts to a lose-lose.
Followup comments:  
TSI Mike
TSI Mike
Premium
join:2007-10-09
Chatham, ON
| Speed issues First off, let me apologize for the delays and misinformation. It's definitely not right and we'll be discussing ways to make sure it doesn't happen again.
In regards to your specific problem, I've got one of the other guys double-checking for me to be sure, but it looks like the ticket we opened for you went into what's known as a pattern match, which means there's something in the area that's going on.
I do see the original ticket from October was closed stating that there was a capacity issue in the Richmond Hill area on the BAS you were connected to, so this may be an extension of that. Dave's checking into it with Bell right now and will follow up shortly with more information.
--
TSI Mike - TekSavvy Solutions Inc.
Authorized TSI employee (»TekSavvy FAQ »Official support in the forum) | |
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TSI Dave
Premium,VIP
join:2007-04-25
Chatham, ON
| Pattern Match Hello,
Just a quick follow up here - it does look as though there's a general issue in your area causing problems. I've updated your direct thread with more info on this.
Regards,
Dave
--
TSI Dave - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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tux
I worship at the House of Penguins
join:2008-03-16 |  The turning point? -Hopefully
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TSI Mike
TSI Mike
Premium
join:2007-10-09
Chatham, ON | Re: The turning point? -Hopefully I'm certainly hoping so. I'll keep an eye on things for you and make sure you receive any updates as I get them. | |
| | | Presharized
join:2009-09-14
·TekSavvy Solutions..
1 edit | Re: The turning point? -Hopefully Is there also a general issue like this in the Downtown core of Ottawa?!? I have the exact same symptoms and have been experiencing them for the last month and a half. I understand that this appears to be an issue on Bell's end, and while I sympathize, it no longer cuts it. TSI offers customers a service, and if they do not have the capacity to provide such a service, there should be some form of disclaimer. I am paying for 5MB a month, and I am getting less than 1Mbps in the evening (when I actually USE the service). | |
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Review by andrejus
Posted: 8 days ago
member for 6.3 years, 47 visits, last login: 7 days ago
Mississauga,ON
$35 per month
about 1 days
"Customer service, price, quality"
"after being a customer for 6 years still to discover any."
"I higly recommend TekSavvy to anyone"
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I've tried at least other 3 providers but all of them sucked either on support, either on quality. TekSavvy fixed all of this for me.
I've originally started with TSI at 1728/640, and after 4.5 years, STINGER installation close to my house, and compain to CRTC that Bell violates Telecommunications ACT in regards of provisioning the Internet services for me, i got on to local stinger and 5056/800.
the order and install process was extrimely quick, efficient and went without any problems.
the modem i've used in the beginning was g-net, and now Speedtouch 516.
there was no really any bad experience that would struck me, and only excellent experience about customer service, and the Internet service itself. The only TSI might think more about is the price of the modems.
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Review by hyperroks
UPDATED: 12 days ago
member for 6.1 years, 1133 visits, last login: a few hours ago
Welland,ON
$50 per month
"Tech Support"
"Accounting"
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in the beginning teksavvy was one of the most amazing companies for its customer service, this service has been gradually slipping downhill for the least year.
i see this company going the way countless others have, starting out great when they were a small company but now that the #s are increasing , the service is paying for it.
it would be great to get a bill that's comprehensive and not a simple readout of what services i have.
my overall experience with them has been great, its the ** lately** of it.
billing detail in general, there is zero detail, i have been with tek for a year at least and i still have zero idea what my bill would be if i change a service, shrugs..small things like...changing my phone number and having no connection for over a week, make me worry some about changing any of my services.
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