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 Review by MacGyver 
member for 11.6 years, 5389 visits, last login: a few hours ago
updated 3 days ago
 Russell,ON
 $27 per month "Great price, no contract, tech support that cares and works hard to solve problems" "You are still at the mercy of the local telco for installation and repair" "Happy to be a Teksavvy customer"
| Pre Sales information:
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(ratings match consensus)
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I chose Teksavvy for my home phone and internet needs mainly because of the excellent rapport they have built here in the DSLR community.
Submitted my order over the phone, and it sure is nice to start your call by talking to a human being that cares, instead of a machine that wants to know what language of voice mail maze you would prefer. The support reps I've talked to are very knowledgable, and actually have a sense of humor!
August 8th 2009: Received my Teksavvy PPPoE login via email, and it works great. Still have a lot of hurdles to get over, mainly the question of whether I will have any interruption of internet or telephone service as my official switchover date of August 18th approaches.
August 16th 2009: It was only because my PPPoE login for Bell and Teksavvy stopped working that I called TekSavvy and found out two days before my activiation date that Bell rejected my order to transfer services to Teksavvy, for "no apparent reason." Rep restored my PPPoE login immediately. I'm somewhat disappointed I wasn't contacted by Teksavvy as soon as the order was rejected. But, to their credit, Teksavvy jumped on this right away to try and make things right - on a Sunday, no less!
August 26th 2009: There were also issues with switching long distance and local phone to Teksavvy which took a while to sort out what ended up being quite a mess, but it was worth it to be rid of two other overpriced services I had before. Long distance to Germany is 3 cents a minute now!
September 4, 2009. I received my first invoice and there was one small error. One call to Teksavvy, they cancelled the invoice and sent me a new one via email the next day! The "other guys" would have never have issued a corrected invoice, and insist on full payment of the erroneous bill, even if I threatened to cancel. Thanks for realizing the customer is always right!
October 24, 2009: Been with Teksavvy for two full months now, and the service has been rock solid. I'm totally satisfied and contract free!
June 20th 2010: I'm moving. See comment above from August 16, 2009. The exact same thing happened AGAIN. Move order cancelled for no reason, PPPoE login suspended, I only found out about it when I called tech support to find out why my connection was lost... And I haven't even moved yet! I'm extremely disappointed having to deal with this again.
June 25th 2010: Move completed. Services up and running AOK. Long distance wasn't working but one call fixed that. Hold times for tech support are getting longer.
Jan 17 2012: Download speed upgraded to 625 kb/s. But I had to fight to get it.
Mar 15 2012: New monthly package including 75GB for $30 instead of 300GB for $35 (I've never gone over 40 GB so this is perfect for me). Thanks, Teksavvy!
Nov 9 2012: Still happy!
Apr 2013: Price dropped from $29.99 to $26.99! How many companies in this day and age DROP prices for customers?
Comments:
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Review by Disc666
Fair warning: reviewer joined this month
updated 7 days ago
- Canada
- $45 per month
 about 3 days Bell Canada- "Fantastic customer service, knowledgable staff with personalities. Good speed and unlimited bandwidth"
- "Nothing."
- "If Did not need cable I would have stayed with them. Cable was not available. I was actually sad to leave."
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I knew right from the start that I wanted to go with Them. I used my own equipment and got an unlimited plan. Teksavvy is different than any other company I have been with. The reps really care and are actually a pleasure to speak with.
Comments:
 | | Review Hello Disc666,
Thank you for the wonderful review, I’m happy to read you are enjoying the service. This is fabulous!!! Please keep us posted on your TekSavvy journey we are always happy to hear from you.
Thanks again
Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
| | Reviews:
 ·TekSavvy DSL
| Re: Review Hi there. Actually as I mentioned in my review I ended up switching because I needed the faster speeds of cable which you guys do not provide in my area.i made this move about 2 months ago and seriously regret it and which I could switch back but of course I would have to pay another activation fee.
With Teksavvy I had an unlimited plan and rarely exceeded 200GB a month. I liked having the freedom of not having to worry about it though.
With the provider I switched to however, I always go over even when I'm careful. I'm convinced that thier metering is off.
All I can say is I miss you guys. If it weren't for having to pay another activation fee I would be back with you now but sadly I have to wait. | |
| | | | |  Re: Review
hold for twenty minutes. If they are selling a service and taking money, it seems to me that it is fraud if they haven't provided enough staff to provide the service they promise.
Also, when purchasing, they didn't tell me that with DSL7, they would be making it impossible to get a hard wired telephone line without incurring extra installation expenses from a provider of that service...because Teksavvy usurped the wiring. So now, if I want to order a hard wired phone, it will be expensive.
So far, Teksavvy has me very unsatisfied...a long sign-up process, incomplete lay language info (if they gave me the info at all at point of order), and terrible tech help availability....I am about to check the plans for the cable provider i already cancelled and perhaps reinstate that account and cancel Teksavvy  y. | |
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Review by turbohonda
member for 2.2 years, 435 visits, last login: a few hours ago
updated 7 days ago
- Newmarket,ON
- Contract price not specified.
- Bell Canada
- "consistent speeds and reliable internet service. great value for the money. AWESOME tech support!"
- "their website and customer portal could use some work..."
- "i will never go back to bell for any of their phone/internet services...."
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i always recommend teksavvy dsl service to everyone who asks....for the price and download capacity you cannot beat their price/service.
speeds are always consistent and reliable.
***EDIT***
i just signed back up with teksavvy DSL internet service along with unlimited tektalk digital home phone service...could not be happier! everything working perfectly!
thanks Teksavvy!!
Comments:
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Review by Calmuser
member for 1.5 years, 757 visits, last login: a few hours ago
updated 7 days ago
- Canada
- $67 per month
- about 20 days
- Bell Canada
- "Good Connection"
- "High Install fees"
- "Good Value ISP with Good Support!"
| Pre Sales information:
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05/10/2013
A small update, since using TSI for a couple months now.
Very happy with the service, been just as reliable as Bell was. And the recent price drop is just icing!
Great service here!
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signed up at the end January, once Bell jacked up all my prices due to my promo being over.
I called up TSI the same day, and spoke to a helpful service rep who signed me up.
Got an install date to coordinate with my disconnection date from Bell.
I started using the TSI login in February to not give Bell any ammo to keep billing me over my disconnection date!
There was a weird issue that no one could really explain. when using the TSI log-in when still signed up to Bell. It seemed all my downloads were throttled to a speed of 3MB of less (I signed up to the 15MB package) even though all speed tests showed my FULL speeds. No one could explain it really, as once I went back to using my Bell login, FULL SPEEDS! I was told to wait till I was fully transferred over before they could look and see. Which was reasonable as I wasn't fully transferred yet!
On Install day, I had 1 Tek show up, a bit late I might add. But I told him I was still online and already had POTS splitter. And he said he didn't need to do anything and left! My full transfer took to about 11:30 PM that night!
The issue after I got full installed a little over a week ago, seems to of resolved itself, so maybe Bell is throttling other logins or something!
Now a little on my TSI service, so far I've been pleased with the service, from my Bell connection my Sync rate seems to of stayed about to same to my Bell speeds, which is good!
EDIT: Looks like they finally lowered them to my 15MB plan, but i'm getting better upload speeds now!
»www.speedtest.net/result/2550135034.png
The Ping rates on TSI seem to be about 5 - 10ms higher, its not too bad really!
Downloads are another story, it seems downloads on TSI seem to be hesitating a bit, I don't know another way to explain it. They start out slow, they slowly crawl up to close to what I'm supposed to be getting, This varies with servers as well, so it could always be a server issue, but I never experienced that on my Bell connection.
Streaming seems to be working well as well, the first Sunday I signed up I was streaming SuperHD Netflix on my PS3 smoothly on a Sunday night at 8PM!
This last Sunday, I was getting slower speeds and some packet loss though. Hopefully its not a standard problem on Sunday nights!
All in all, I am Happy SO FAR with my switch to TekSavvy!
I will update this review if that changes though
And a Shout out to TSI Jonathan for being extremely helpful in keeping me updated and answering questions!
Comments:
| | re: your review Thank you so much for your review. I'm glad you're happy with the service.
Yes, please update the review as you go along with us. If you have any problems that come up, don't hesitate to contact us on » TekSavvy Direct and we'll be able to help out.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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Review by VHok
member for 15 days, 3 visits, last login: a few hours ago
updated 10 days ago
- Vancouver,BC
- Contract price not specified.
- "Willing to learn from mistakes, Polite customer service, Sought to make things right"
- "Relied too much on the norm, overlooked underlining problem, has no authority of technician"
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I have mixed feelings about the company, it is growing and still has a lot to learn. The first issue was that they have to outsource technicians to bigger companies like Telus or Rogers and because of that they don't have any way of contacting them if something is up. So if the technician decides not to show up for whatever reason, your installation could be significantly delayed. There is a lot of overhead because the bigger companies do not have any obligations to help competitors.
Another issue that came up was that I was given the wrong modem and it seemed that a lot of the time they put the blame on the technician rather than investigating the problem in details. Because of that, the underlining issue was overlooked for a long time and it was not until I expressed a lot of contempt that something was done about it and that they caught the problem.
During this time period, I was told I couldn't get my money back until the technician would come over weeks later to confirm that my building cannot support the internet service. I had an argument with management and they definitely wouldn't budge for me despite all the inconveniences I had in several technician reschedules and call in.
However, that is not to say that it is entirely a bad company. Existing infrastructure makes it difficult to have control over the physical network that are owned by larger companies like Telus making it hard to get a hold of technicians. Also, in the end they did take a deeper look (after much fighting) and realized that they cannot rely on just automating their business based on standard procedures. There were some people that cared to investigate the issue further and find out what went wrong. I was given a choice in the end and after having realized it was their mistake they sought to make things better (Though they need to loosen up on policies). I respect companies who try to finish the job and want to learn from their mistakes. As a smaller company (comparatively) this shows a lot of promise. I may reconsider in the future, though for now I think I am not ready to return.
Issue has been resolved.
Comments:
| | Review Hello,
I'm really sorry to hear about all the inconveniences you have experiences trying to get the service installed. This is definitely not the way we want our customer to perceive us. I would like to look into this and get a resolution for you. If you could please message us your account information in our »TekSavvy Direct.
Thank you for your time,
Taunia | |
| | | Review update Hello,
Thanks you for giving me the opportunity to look into this for you.
We have recognized that there was mistakes made with your internet installation. Your order was delayed and we did not inform you, we should have informed you that the technician may not require access to your apartment but only to the communication room which is where he did install the service. We also sold you a ADSL modem when we should have sold you a VDSL modem. This is why the internet is not currently working. I contacted the number listed on the account and informed the account holder of these error and that we did want to rectify our mistakes. It is unfortunate that you wish to cancel the account. This is definitely an opportunity for us to coach our agents so that these types of mistakes do not happen again in the future.
I sincerely apologize for all the frustration and inconveniences this has caused you. If you have any other questions or concerns please feel free to reach out to us.
Thank you for your time and patience,
Taunia | |
| | VHok
join:2013-05-03
Vancouver, BC
1 edit | Re: Review update Thank you for taking a look into the issue and for making things right. I also apologize for the rant earlier. I was quite disgruntled. I rewrote my review to reflect my opinions, though I still can't overlook what has happened. | |
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Review by paultkw
member for 23 days, 6 visits, last login: 11 days ago
updated 11 days ago
- undisclosed location
- Contract price not specified.
- "Cost and bandwidth cap"
- "Response time takes forever."
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I paid TSI to have their support forget the customer they're serving and to leave work, so there would be no follow up from other supports. If I try to find a trustworthy support from another support channel, I get requested to stay with one. I'm sure, any customer who had lost their trust with TSI support service would choose one or more support channels. How would I know if another support would forget their customer again?
Phone: Initial wait time 20 minutes+
E-mail: 8 hours+
TSI Forums: If they remember you.
DSLr: Apparently better than e-mail and TSI forums, but no where on the TSI site mentions about it.
Sorry, I didn't know editing the rating would bump this back up. However, I would like to mention other supports had been great.
Comments:
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Your Review Hello Paul,
I am sorry that you feel your experience has been less than satisfactory.
I read through your direct thread conversations and as for Alan's comment to have it preferred to one communication medium, he is only trying to suggest that we keep support in one are to allow us to keep the confusion to a minimum and the information in one area to provide easier services.
This is especially true when we are as busy as we are now. With the recent changes in packages, things have been crazy all over the place which has increased response times all over. We are working on brining in some more staff to lower delays in answering customer inquiries.
I also noticed that your issue may be resolved, if this is not the case, please let me know so I can have someone call you.
Thanks for your patience and understanding.
Andre
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TSI Andre
Director of Online & Operations Intelligence
TekSavvy Website | TekSavvy Blog | |
| | Reviews:
·TekSavvy DSL
| Re: Your Review Luckily my internet issue fixed itself. The support who didn't do his job correctly wrote the same thing as Alan. He even wrote "if you rather to have constant attention" on the internet issue to call TSI, which made me write this review. Do I really need "constant attention" on my issue or even use other support channels, if it wasn't for this specific support? As a customer, I pick the method of communication that is the best for me and I didn't expect it to be so awful. | |
| | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: Your Review I agree that it could have been better. We should have passed on the situation before leaving for the day.
It all depends on the definition of "constant". If you have an issue that needs to be handled constantly until resolved, then phone is the best method, however based on wait times, it is understandable to reach out in other mediums.
We hope to learn from your experience to make our support better.
Thank you for sharing.
Andre
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TSI Andre
Director of Online & Operations Intelligence
TekSavvy Website | TekSavvy Blog | |
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TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Update Thanks for updating the review  | |
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Review by Bonsai99
member for 1.4 years, 58 visits, last login: 12 days ago
updated 16 days ago
- Kitchener,ON
- $32 per month
- about 22 days
- Bell Canada
- "Most of the tech support people are helpful, reasonable caps"
- "Bell provides minimal support and tries to make teksavvy look bad."
- "If you want internet right away without any issues go with another company. If you want the best value go with TS"
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Setup was a living hell, Bell did not communicate to TS that my house was not ready to receive DSL service, took 19 days to troubleshoot and send out a bell tech to replace a box with a new one. When Bell came over the 1st time they replaced the box but I don't even think they tested the line before leaving. 2nd Bell visit they upgraded my sync speed to near what I am supposed to be getting but that just made the problem worse. 3rd Bell visit they lowered my sync speed in an attempt to stabilize my connection but refused to move me to a closer remote and my connection was always struggling to do anything.
Bell seems to be as useless and non compliant as possible to make 3rd party ISPs lose customers. Teksavvy needs to take a stand and get something done about this problem.
I have since cancelled my Teksavvy DSL service.
Comments:
| | Your review Hello Bonsai99,
Thank you for taking the time to share your experience with us. We value all feedback we receive and are always striving to improve in anyway we possibly can. I assure you we are constantly working to try and improve our working relationships with our vendors.
I'm sorry to hear we were not able to ultimately get your issue resolved and you have thus felt it necessary to cancel and move on. I do hope your service has improved since the ordeal you describe here, even if it is with another provider.
Thanks for giving us a try. I'm sorry it didn't turn out well for you and want to thank you once more for the feedback.
Take care,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
| | | | Re: Your review I have been a happy Teksavvy customer for many years and have been quite happy with both the internet and service.
Up until recently that is....
Let me go through what has happened to me in the past month.
-Service keeps going down intermittently almost daily !!
Up for 15 mins down for 15mins and so on and so on.
-Tech support has gone from almost always answering the call within the first ten to fifteen minutes to hold times of over 45 minutes being the norm
-Upon complaining to them REPEATEDLY about my EXTREMELY POOR INTERNET I was told by no less than 2 techs and 1 manager that I'm pretty much SOL with intermittent problems as Rogers will NOT ACCEPT THE TICKET!!
So in other words TOUGH LUCK TO YOU!!!!!!
I have repeatedly tried to get anything out of these guys such as getting the problem solved, credit, refund (At least giving me back my $140 credit I have with them but always the answer has been a resounding NOOOOOOOOO.
As in NO CREDIT
NO REFUND.
Their favourite thing is to blame Rogers for EVERYTHING and take no responsibility WHATSOEVER THEMSELVES!!! Must be nice to run a business like that....
I am now looking for an internet provider in my area as these guys have become DISGUSTINGLY BAD ALMOST OVERNIGHT!!!!!!
DO NOT GIVE THESE GUYS YOUR HARD EARNED MONEY YOU WILL GET RIPPED OFF!!!!!
I am STILL WAITING for a manager to call me (They say it takes over 48hrs to get one to call-AWESOME service eh ???) | |
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 Review by zong
member for 7.8 years, 2584 visits, last login: a few hours ago
lodged 18 days ago
- Scarborough,ON
- Contract price not specified.
- Bell Canada
- "DSL 15/1 Static nice and fast, good routing, access to Newsgroups."
- "Install Issues: Bell Telecon tech never showed. Service working anyhow, but a waste of my time waiting like a jilted prom date"
- "Great provider, aside from third party install quirks."
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To be fair, Telecon not showing up is not REALLY Tek's fault, but it really chaps my @ss that there is no accountability with the incumbent. Seriously, I wasted a day at home for what? My service was running effective 7:51am the morning of the install.
Comments:
| | Your review Hello Zong,
Thank you for taking the time to comment on our service. We love getting feedback from our customers. I am very glad to hear you are happy with the service so far!
As far as the missed Telecon appointment I do apologize for that. We are working on improving our relationship with all those involved with our services. Hopefully these issues too will improve in the future.
Thanks again,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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Review by corkyy
member for 4.9 years, 2082 visits, last login: a few hours ago
updated 18 days ago
- Laval,QC
- $35 per month
- (month by month)
- about 10 days
- "Speed, Canadian support, usenet, MLPPP, IPV6beta,"
- "None since the last 4-5 years"
- "I need to use Bell infractructure in order to have a dsl connection"
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From Montreal I have an higher latency, first hop at 20ms, but for 4$ I have a static ip+1mbps binairies usenet access.
It took some time for the installation but I was notice during the order it would maybe take some times. And I never had dsl/pots at this place since 6 month. I wasn't bad because I already Cable internet with Voip, I wasn't worried at all.
UPDATE, more than 2 year later, I'm happy and nothing changed. Everything work as it should.
UPDATE2, (05/2012) Still happy, it even cost me less with the off peak usage as 300gb is enough!
Update3 (04/2013) Happy camper, I'm moving and would have got 25/10, but not possible on DSL. I'll need to go to cable. It's cheaper but I Wanted the static IP + usenet extra.
Next review will be on videotron Cable side in june.
Comments:
| | Your updated review Thank you for keeping your review updated. We appreciate you taking the time to let us, and others, know that you're still happy with the service.
Danielle | |
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 Review by Soiduts
member for 11.1 years, 133 visits, last login: 11 days ago
updated 22 days ago
- Ontario
- $40 per month
- about 1 days
- Bell Canada
- "Fast and Easy Setup, Unlimited/Premium service clearly distinguished, Great Support"
- "None currently"
- "Great Service compared to other Canadian DSL Providers"
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UPDATE March/13
Canceled my service was fast and a confirmation date and code was given. Its unfortunate that they cannot prorate service as I was left with about a week of no Internet at home before moving out. Was nice that they confirmed the cancellation with an email when requested. Not many companies/utilities will do that and you always want to have some kind of cancellation confirmation.
UPDATE August/12
I forget who I talked to while at Teksavvy getting the service installed while living in Calgary, but we talked for a good hour on the phone getting my service up and running. He was very pleasant despite having issues finding my house in Telus system. Even after the service was ordered, Telus ended up having some 'issues' and the installation date was pushed back but Teksavvy had phoned back a couple times to keep me apprised of the situation. The Telus tech did arrive on the installation day, he did something outside but did not come to the door. Sync light worked moments later. Service was good for a week till I had some kind of authentication error. Called Teksavvy and after that the service was perfect for the remainder of the time I was there.
UPDATE November/11
After being with Bell for home phone service for *many* years, they decided to add a bunch of new fees to a basic line for no reason. No longer have any services will Bell directly and will not return nor recommend anyone to them. Ordered Teksavvy home phone, basically the same service I was getting with Bell and now save $10 a month. Bell lowered my DSL profile to the default 3mbit 'as expected' though but Teksavvy was prompt with their ticket to get the profile changed back to 5mbit.
UPDATE November/10
Called tech support for the first time this week. Called at 8pm at night and only had a 5 minute wait. Was quickly resolved by support. Looking forward to seeing cable offering expanding to more areas.
UPDATE October/08
I was randomly upgraded to a higher profile with Fastpath last night and received a call on my machine this afternoon from a Teksavvy employee wanting me to call back to confirm the upgrade. I was pleasantly surprised that both the speed and ping times were significantly better. Now that's what I call service after having dealt with poor customer service with Bell the last few years. Currently getting 12ms to Google.com, down from 30ms.
UPDATE March/08
Canceled Bell Sympatico after being a customer for 7+ years. Canceling was a terrible experience as I was told I phoned in 3 days too early to cancel. I was told I had to phone exactly 30 days to the end of my contract. I thought I was being a curious customer by phoning ahead to inform them that I would no longer be using the service after the contract ended. Phoned back and got a different person and after 20 minutes, I finally got a cancellation number. Switched to Teksavvy. Literally took no more than a few minutes to sign up for a full unlimited account (as I already had a DSL Premium login), get my login and completely switch over.
UPDATE January/08
Having been a Bell Internet Customer for many years, I finally decided to spend the extra $10 a month and test out Teksavvy's Premium 100GB login. All the problems I had with FTP SSL being capped at 32kbps and other throttling issues were solved instantly. I will be using the login for the next two months till my current Sympatico contract expires and will probably sign up for an Unlimited Account. I've been comparing ping times, trace routes, and overall connection quality and have been impressed with Teksavvy.
Comments:
| | re: your review Hi,
Thank you for keeping your review updated all the way along your service with us. We're sorry to see you go with the move. Hopefully we'll be able to provide you with service in the future.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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nice timeline!
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