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Review by texxsharkk 
UPDATED: 1.4 years ago
member for 4.2 years, 913 visits, last login: a few hours ago
 Lake Stevens,Snohomish,WA
 $8 per month (12 month contract)
 about 7 days
 "TB has actually been a great service since SR went bust"
 "slightly higher price...occasional outages"
 "...still the best service for the money as far as I'm concerned..."
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I ordered Sunrocket mainly based on the price and some good advertising. I've had it installed now for almost two months without too many problems. There were some issues at the beginning with getting my home number transferred, but only took a few emails to get resolved. Since then I haven't had too many problems until the last few weeks when I installed a new wireless router. I've tried several different combinations, but am still getting dropped calls and choppy voice. I'm sure it probably has something to do with my new router (Belking Pre-N which is supposed to be ideal for VoIP), but neither Sunrocket, Comcast Cable, or Belkin has been able to tell me exactly what the problem is, and have told me to contact the other company.
Overall, I'm still happy - saving $45 per month since I dropped Verizon!! So, I'm more than willing to put up with a few headaches here at the beginning. It does need to get fixed soon though...
9/13/05 update: I've downgraded the reliability section of my review due to the recent outages...but I will continue to monitor this review and update again in the future. I also upgraded the call quality section because I have noticed a better quality of service lately. My QoS problems have resolved themselves over the last few weeks, so I'm happy to say that my new router is working correctly with the SR service.
Again, overall, I'm still happy with the service (based on savings)...the outages didn't affect me too much. It is a pain, but my opinion is that it will get better. We will see.
1/3/06 update: I've upgraded the reliability section of my review because I have had very few problems over the past 4 months. SR really had some issues, but have sinced resolved just about all of them. I haven't had one glitch in quite some time...so, it really has gotten much better...and I'm very happy with the service for the amount of money I'm paying.
6/27/06 update: I've decided to update my review because I have now been with SunRocket for over a year, and I just signed up for an additional 2 years for the great price of $199 - that's around $8/month! You just can't beat that. Yes, there are occasional problems...but no show stoppers in my book. There have been about 3 times in the last year that I would get call drops, but they always resolved themselves after a few days - still not sure who the culprit is on that one. Overall, I'm very happy with SunRocket - and as long as the price stays the same or drops, I'll be a customer.
10/18/07 update: Since SR went out of business I have received a charge-back on my credit card for the time remaining on my contract - no harm done. I'm with TB now and it is workin OK, but I'm having some problems.
6/11/08 update: Well - I've been with TB now for 9 months and I have to say its been great. I've had less problems that with SR, and although the monthly fees are higher, they are still about the best out there at $15/month for the service I get. There are outages every now and then, but really pretty minimal - the only complaint I really have is that the system rarely recovers after a power outage. I'll keep paying them as long as the service stays the same!
Followup comments:  
JP IP
@alamedanet.net | didn't SunRocket go Belly up? Went out of business--I only got four months service and prepaid for a year. | |
| | texxsharkk
join:2005-08-24
Lake Stevens, WA | Re: didn't SunRocket go Belly up? I've been updating my SR review with my Teleblend info (you'll see the edits there). Now that I can create a new TB review I'll do that... | |
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 Review by Prayer
UPDATED: 1.6 years ago
member for 7.9 years, 1180 visits, last login: 3 days ago
Warminster,Bucks,PA
$16 per month (12 month contract)
about 6 days
"free phones, $16.6 mo, easy install, unlim, lotta feat."
"one time I had to use onesuite.com because of outage in 4 months"
"lotta plusses, one enee tynee call I had to make elsewhere"
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When package arrived I had phone service in less than an hour and first 45 minutes I spent reading ALL the manuals etc. Then it went real quick and painless. Talked for an hour on test call. Even called missionary in China, call was clear and great there too.
The only "bad" call sounds seemed to be always when the called party is using a Cell phone. I am not sure the "bad" conx sounds can be blamed on SR. Most of the rest of the calls made are real clear sounding with out other noises. However if both the Verizon and SR are in use at once I can hear some bleed through between the lines. That has to be something wrong with my wiring in the house and NOTHING to do with SR.
Oct 07 07. "Rigger mortise" is here now. I did like them while they lasted. So my 2 year for $199 turned out to be for 14 months. Still pretty good.
I moved on to net2phone and their offer. We'll see how they honor their rebate offer.
UPdate: I really miss good ole SunRocket. In another month will be my anniversery for SunRocket renewal. Joyce Dorris where have you gone ?
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 Review by brut7
UPDATED: 1.6 years ago
member for 9.1 years, 672 visits, last login: 62 days ago
Babylon,Suffolk,NY
$16 per month (12 month contract)
about 4 days
"Best sound quality codec, great price!"
"They went out of business!"
"Stole our money!"
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I've been a Packet8 subscriber for the past year and while i was generally happy with it, it never past "The Wife Test" and sound quality was fair not great.
Recently I messed up my P8 device with a firmware flash and it gave me incentive to try something new; I'm glad I did! Messing up my DTA-310 was a wonderful event. I had been trying to get the DTA-310 to work with the G711 codec because P8 uses a higher compression rate codec that doesnt sound as good.
So now I have the better codec and WOW! what a difference, sounds like pots. P8 NEVER sounded so good. SR passes "The Wife Test"! WooHoo!
Sunrocket beats P8s price and the new extra fees P8 charge are BS for VOIP.
SR gives you a nice set of uniden cordless phones (which I can and do use).
Now for how it all went...
I waited for all my porting and incoming activation to go through before writing this review...
Ordered on 5/5/5
4 days after order (5/9/5) had "The Gizmo" and set it up in a few minutes without a hitch. I've tried it before and after my router and it works either way and doesn't slow down my broadband either way but I've left it after the router. Firmware is 4.54.35 .
Outgoing calls started immediately, mailboxes set up immediately.
Incoming calls began on 5/22/5 seventeen days after placing order.
Number porting (from P8 I might add) was successful on 6/6/5, one month after ordering.
Sound quality is great, price is great, free phones are great. P8 doesn't even answer my e-mails.
The only drawback was the lengthy time to get incoming calls and number ported but I had my calls forwarded from P8 right after incoming started. I lowed to 80% their tech support for these delays though it really has nothing to do with support, just tech.
Very happy now that its all done.
I think SR is a "best deal" VOIP all around and anyone considering VOIP should look at them first.
Best Wishes
Edited added 10/11/05:
Four and a half months later and I'm still very happy with SR. Best VOIP and best bang for the buck. One outage that they sent e-mails about before i knew it was happening and restored a day later. Excellent!
Edit 7/22/07
They went out of business and are trying not to refund any money.
Too bad, I liked them.
Final Edit 3/26/08
My CC company got every penny back and I'm now on cable VOIP.
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 Review by koam
UPDATED: 1.8 years ago
member for 9.2 years, 3848 visits, last login: a few hours ago
Port Chester,Westchester,NY
$17 per month
about 14 days
"None."
"SR sells your email address to spammers. UNRELIABLE - too many outages and glitches"
"It's dead, like I said."
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Update Nov 18, 2007
Come back, little SunRocket!
Update July 18, 2007
Well we finally killed the bird. It was a bad, bad bird and it died a painful death.
Update July 4, 2007
Sunrocket has ejected 1/4 of its staff and many top execs in an effort to save cash. They are also off in Europe trying to dupe unsuspecting venture capitalists in a last-ditch effort to save the sinking ship. It's a pathetic death dance and we can all watch with pleasure as it is so well-deserved.
SuckRocket may finally be going out of business because it's running out of money. Is this any way to run a phone company....into the ground?
»SunRocket out of money?
Sunrocket also over-billed me by $214 as they charged me for what they promised to be a free 2nd year. All the staffers there agree that it is an overbilling and say that they will reverse the charge but so far I have not received the credit that I'm due. Watch them very closely as they will steal from you.
Update June 12, 2007
Last week SuckRocket announced another upgrape to the web site for the 8th of June. They started mucking around with it, then announced that it would be done on the 9th. During this time parts of the member portal were down and there was no customer support by phone or email. Then they hit another glitch and said that they'd be back up my Monday morning at 7. Guess what? They weren't up. Then they said they'd be up by Tuesday. Guess what? The WHOLE member portal has been down for a full day, meaning that all members can do NOTHING with the service or features. SR has not announced when it will be back up. GOTCHA!
Update March 1, 2007
Now SunRocket has a FREE very loud static noise that reminds you that you didn't really need to make that call anyway.
»Loud noise - no connection
There was another nationwide Sunrocket service outage in February. the first one of the new year.
»Sunrocket Down - systemwide outage
Update January 26, 2007
There is a new issue of people having their phones ringing frequently...with no one on the line when they answer, because with the right IP/Port combo, it's possible to ring your phones from anywhere online if you aren't behind the right kind of firewall. Check the forums about calls from "Bob"
Things remain pretty much the same at SunRocket, although there have been fewer massive outages so far this year. Perhaps they have taught their employees not to unplug the computers that handle the phone calls?
As always, hoping it stays better.
Not so good. I really can't recommend it unless you don't mind outages and some quirky things. Not really for tinkerers, because most issues cannot be tinkered with.
Definitely not for your parents. Your wife will blame you when the phone doesn't work.
Other than that, it's great.
Phone has been mostly working, although some outbound faxes have required several attempts to various recipients. In the past, faxing was fast and easy, but this week it's been slow and frustrating, no matter who I'm sending to (so it seems to be a problem with my phone line, not theirs). Love turns to hate.
Update December 2006
Many members experienced another all-day SunRocket outage on December 6, 2006. Check the forums for more information on this and other SunRocket service and feature outages.
Well now the web site is down again at sunrocket. this is a fairly common occurrence so members expect that by now. even when the "member portal" is up, we don't expect many of the features to work. they are pretty incompetent.
The latest problems have been with voice mail, which the company has acknowledged in the forums. Some members were having new problems with the member portal and others have continuing problems with it. Others have had issues with SR suddenly closing an account that was fully paid and sending it to collections, leaving the customer with no phone. The SR employees recognized that SR was wrong but were unable to turn on service for a day, even though it was SR's fault.
The good news is that they have been running the perennial favorite 2 years for $199 special of late. This is about what this service is worth and everyone should attempt to get them to honor this offer. Some people in the forum have reported success in applying this offer to existing accounts.
The long-awaited failover called "Sureconnect" is.....still long-awaited. They have launched something called Simring which lets you ring your SR and other phones simultaneously. Members post mixed results on this. It's not a substitute for real failover...who would want all their phones, to ring simultaneously all the time?
Several members reported having a 1 day+ outage on the Member Portal (SR's web site for members). Simultaneously, many members experienced a service outage, which the company acknowledged referring to them as a "small handful" of members. Check the forum for details. The troubles at SunRocket are not over.
November 5, 2006: SR has not had outages this past week. Same old features that don't normally work still don't work. They are promising failover, again. I don't trust them until it's proven to work by a lot of members for many weeks. My advice to you, potential user, is to read, read, read the forums and ask questions BEFORE you order.
Update October 30, 2006: They still have lots of issues with features that don't work very well. There was a brief set of visits by a person claiming to be from SunRocket in the forums here. He said over and over again that he was going to help - but what he did most was say over and over again that he was going to help. He was a bad person for the job because he took offense at anyone who disagreed with him and did a terrible job of checking the facts before posting what he thought was going on instead of realizing what is really going on. He blamed others, and attacked any dissenters in the forums, destroying his credibility. This happened over and over again on several issues, establishing a clear pattern of behavior that proved the so-called SunRocket PR/Mr. FixIt guy was a really poor choice for the job, even if he was well-intentioned.
I remain a dissatisfied customer, but SunRocket's worked mostly OK for the past 10 days or so with no major outages for me at least. We only take SR one week at a time.
Update October 25, 2006: SunRocket hasn't had a major outage in the past week. I would consider this a small improvement. The other issues with SR still linger: no system failover, horrible anonymous call blocking (anonymous callers receive a message that my phone is disconnected, when they should receive an appropriate message to unblock their outbound Caller ID), they leaked their customers' email addresses to spammers, horrible customer service, the list goes on and on. There is a fiasco of SunRocket sending out emails to ex-customers that say "we had to cancel you because we couldn't deliver E911" when these are ex-customers who actually canceled SunRocket on their own because they were very frustrated with the lack of service from SR. SR attributes this to yet another computer error. Read up on SunRocket in the forums before signing up. Many people have been burned.
Update: October 17, 2006 Sunday, SunRocket had another systemwide outage. Unfortunately, SR has not gotten better, despite all the happy talk, misinformation, and hopefulness of posts by members who have not been fully disillusioned. SR is the original "love turns to hate" VOIP provider. Now that SR has given out its customer email list to spammers and we know that its tech support is non-existent, we can only wait for the demise of this subpar VOIP pretender whose growth rate has dwindled to a trickle in recent months.
Update: September 11, 2006 - After I removed my SR-dedicated private email address from my SR account, I immediately stopped receiving any spams at all on that account. See the threads below for the full details. Remarkably, SR is supplementing its revenue from members by selling their addresses to spammers.
Update: September 5, 2006: Sadly, more and more SR members are receiving spam in their SR-related email accounts. Sunrocket now appears to be selling or releasing members' email addresses. Shortly after I started this thread, I realized that others are having exactly the same issue. See these threads:
»SunRocket Member Services & Spam
»Sunrocket let my e-mail out
Gotcha!
Update March 26, 2006: Still unreliable as ever!
Update February 20, 2006: There's another nationwide outage today. Service has been down for over 5 hours and counting. Check out the postings at: »[SunRocket] Sunrocket down again?
Update September 15, 2005: More outages over the weekend, even after SR said that the service was restored. SR also asked all customers with outages to power cycle their hardware to restore service, which is simple enough to do - IF you're at home. I was away for a week. I didn't know I had to be home potentially any day to power cycle my hardware so that my telephone service will work. They don't tell you that when you sign up. SR could be doing a lot better.
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Update September 10, 2005: Many more outages in recent weeks, not to mention many features that still do not work or used to work and now don't.
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This could be a good service IF IT WORKED. Currently SunRocket is in a nationwide outage. No one has any phone service.
There have also been several glitches in the past weeks during which Caller ID did not work at all and there are problems with voicemail notification, the web site, and more.
If this is what you want in a phone provider, then try SunRocket.
Here is where you can read about a prolonged nationwide outage: »[SunRocket] SR Down-No outgoing calls
lots of people without phone service.
Here is a verbatim transcript from my SunRocket Customer Service Chat session today with “Jeffrey.”
His lack of professionalism, particularly in light of SR's disastrous outages of yesterday and recent weeks, give me great concern about whether SunRocket is a reliable company.
Please wait for the next available representative. This could take up to one minute.
Thank you for contacting SunRocket.
Your representative today will be Jeffrey.
Jeffrey: How may I help you?
You: I really think that you owe your customers an explanation about what happened with an all-day outage on Monday. I also think that you should carefully explain what you are doing to make sure the outages do not continue. This is very serious and I am contemplating closing this account, as are many others.
You:
I just called your customer service and Adam said “they haven’t even told us what’s going on yet.” This is more than 24 hours after the issue began. You have to have a plan for crisis management that handles both the technical and communication sides of your business.
You are doing a very bad job with your service and you should expect to lose customers as a result.
Jeffrey: I personally dont care if we lose customer, less work for me.
You: Jeffrey - you're fired.
Jeffrey: nope
Jeffrey: thats my personal opinion, it has nothing to do with my job.
Jeffrey: I was off yesterday so I have no idea what the details of this outage was, how long? who affected? etc. etc.
You: Can you get someone who is competent to chat with me please?
Jeffrey: why dont you call in and talk to somebody over the outage
Jeffrey: Ive already told you everthing I know about it, you won't get me on the phone.
Obviously, SR has some serious issues with not only its technology but with its customer service.
SR did call me after I complained about this. I've had phone service since that most-of-day outage, but other features have not worked. SR acknowledges that some features just don't work yet.
That said, I like the low price and the free Uniden phones. I look forward to more consistent service, with all the features working, a revamped web site (member portal) and smoother voicemail software (it has long lags).
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 Review by KoolMoe
UPDATED: 1.8 years ago
member for 8.7 years, 4018 visits, last login: a few hours ago
Annapolis,Anne Arundel,MD
$19 per month (12 month contract)
"Great price for full-featured service"
"distinctive ring doesn't work?"
"Cool"
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Signed up with SR for the past year as a backup service, mostly used when we called LD.
It worked fine for the times we used it, but we didn't use it all that much.
Recently converted our shared DSL line to dry (SE OneLink) so I can drop our second phone number, over which the shared DSL line ran.
Now on OneLink, have initiated the number transfer from VZ to SR. Been a few days so far. Website says "can take up to 30 days". Email after initiating transfer says, "can take up to 60 days". No matter, no rush.
So once second phone number is ported, will use more frequently and see if how many problems I have, if any. And will be down from two VZ voice lines to one. I look forward to being able to use all the features (Caller ID, etc) included with the service.
With distinctive ring - I've not had luck with either (house or signature) number ringing the tone I define on the website. Am using the Unidens that came with the service. I think the tone selected on the handset overrides the one sent from SR?
That will matter because I'll want to use my Signature number for faxes.
Overall, very happy. Will see if that maintains once I use it more.
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update 01/10/08
SR is no more as of last August. I stuck with Teleblend despite the cheese involved with them claiming 'we are not SR' when plainly they were SR in everything but name (same equipment, same customer records/access, etc).
A little more expensive but the service remains unchanged.
However, as a company, I'd not choose TB over others. They are plainly only half-committed (if at all) to this service. Their integration and service updates are non-existent. Of all the VOIP companies out there, you can surely do better than TB for now.
I'll stick with them until a reason to leave (bad service, better deal elsewhere, etc). For now, cool enough.
And definitely a bit better now running over my faster/more stable VZ Fios service.
KM
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Review by radiobern
Posted: 1.8 years ago
member for 5.8 years, 422 visits, last login: 14 days ago
San Leandro,Alameda,CA
$17 per month (12 month contract)
"Decent service, low price"
"Went out of business"
"Good until it went bankrupt"
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Service was good until it went out of business. I signed up about a month or so before they went bankrupt, so I didn't get that much time to use their service. During that time, there was no downtime and the phone number transfer was quite smooth (from SBC to SunRocket). I signed up for 1 year service, $199/year with calling to China, Hong Kong and Taiwan for 1 cent/minute. The Linksys phone adapter was free and free shipping as well. Once bankrupt, I was transitioned to Teleblend and not able to get my remaining 11 months of service or my money back.
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Review by MyKidsDad
UPDATED: 1.9 years ago
member for 3.7 years, 144 visits, last login: 80 days ago
Marietta,Cobb,GA
$17 per month (12 month contract)
about 5 days
"price, features, no gotchas"
"tech help difficult to reach, when i do reach - help is limited, and difficult to understand"
"bumpy ride, and i'm not sure i'm up to the challenge"
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RIP
______________________________________________
June 2006 - i am still with sr. mainly through the support of forums like this one, i have found the help i need to navigate the murky waters of sr customer service. i have actually managed to get sr to port the number i had been told was unportable. so, my main frustration with sr has been eliminated. there are, of course, some remaining niggling problems with sr. recently, caller id on my 2nd line wouldn't work if the distinctive ring feature was enabled. also, caller id time has been off by several hours. i've fixed those problems myself without calling sr, and being swept into the twilight zone-like vortex of customer service. i have updated my ratings, and sincerely wish this forum would consider adding a '0' rating for tech support, or better yet, some negative numbers. however, the academic in me believes that irrational numbering might actually be most appropriate for this category. i have been told that i have extended my contract by 2 years for $199 based on the father's day sale. however, i do anticipate having to fight for that at some point down the road. i have considered hooking my parents up for sr, but i actually love them, and can't inflict that kind of pain on them.
April 2006 - i'm not one to update often. i'm also not one to hit the 'shift' key very often. And i am not usually one to complain, gripe, or have problems. but sr has nearly lost my business. they have great marketing, i guess, because people continue to sign up. by the company is like an empty bag, with nothing inside to keep you interested. i have had two major battles with this company. in the first, i was given the runaround by first line tech support over call quality, dead air, and calls that didn't go through. the scripted morons were unable to understand my problem, fix my problem, or even find a person who could help me with my problem. they kept telling me to run these useless speed tests, when i was already convinced the problem had to be somewhere other than my speed. i later received the email stating that, indeed, sr was to fault for these problems. my most recent problem has been with number portability. to sum up, my number can't be ported to sr, but for 2 weeks, i could get no one at sr to explain why. i was told to submit another application, i was told that trouble tickets were being written. i was told that the provisioning department could help me, but they couldn't transfer me to provisioning. i was told they didn't even know the number to the provisioning department. it seemed like no one was in charge. too many indians, and no chief, if you ask me. so, after much agitation on my part, i finally was called by a resonably informed, intelligent rep from sr. he answered my question and, while still unsatisfied, i was placated. i will likely dump sr, but i almost can't stomach the thought of letting them win. the incompetence i've seen at this company must be overcome.
original review--------------------------------------------------------
i've been with sr since late december 2005. the initial contact was with sales in canada, and the usual positive initial impression happened. the girl promised me that my number would be ported, helped me chose a signature number, and was generally helpful. i asked about her own experience with sr, and she told me that, being in canada, she couldn't get sr, and wasn't even that web savvy, anyway. oh, well. a few days later, the box arrived. setup was a breeze, outgoing calls happened within a minute or two, and the incoming call stuff happened within 2 days. that was much faster than i had thought it would be. things were looking up. the install went fairly well, considering "i'm a doctor jim, not an engineer". i used the sr standard install, with the gizmo in front of the router. the technical info says that up and down bandwith use would be around 90 kbps, and with a new comcast 400/384 connection, i thought i'd have more than enough. it seemed like i did, as my voice calls were almost uniformly of good quality. i really had no complaints until this past week, the last full week in february 2006. oh, yeah - sometimes i would make or receive a call, and would hear nothing on the other end. my wife figured out that if you hit the flash button ("talk" on the uniden phone), you could sometimes make the other voice appear. go wife. but other than that, no real trouble with the connection until recently. i had what i have since found out was a common outage where sr was upgrading something systemwide. i received no calls one day, and the voicemails that had been generated (obviously some calls went directly to vm, but didn't ring to the house) wouldn't even register and light the flashing light on the phone. i run a business from my home that to some extent depends on phone traffic getting through. i, therefore, was put in a position where i disappointed a client. i had to scramble a bit to make up the trust, but everything is ok now. in the calls to sr support to address this problem, i was sent 2 different firmware upgrades. after the first one, my calls would occasionally get choppy, both incoming and outgoing. after the second, there was no choppiness, but my internet connection absolutely stalled whenever i picked up the voip phone. i couldn't even check email, but darned if the phone didn't sound good. i called sr support again. this time, the tech seemed more helpful, and suggested a third firmware upgrade, which i refused. i refused more on principle, since the first 2 didn't work, why should i trust that another would? i really wanted to go up the food chain and get to someone with some authority and knowledge. the tech finally agreed to escalate me, and told me to hold while he contacted his superior. after a few minutes, he came back and told me the engineering was supposed to contact me within a few days. he got my phone number (duh...) and told me that i 'might' be getting a new gizmo, which was better than sliced bread and would make the earth spin on a different axis. or something like that. anyway, i received an email the next day (today) that they would indeed be sending me a new gizmo. i emailed back that my old gizmo worked just fine, thank you very much. all i wanted was for what i had to be returned back to its original, flawlessly working state. no response yet. that's when i went to dslr and decided to join. i guess we are all in this thing to support each other, especially when we feel a little left out in the cold by our providers. the junkie support group, when the pusher no longer cares.
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 Review by Bluethunder
UPDATED: 2 years ago
member for 9.9 years, 2633 visits, last login: a few minutes ago
Duncan,Spartanburg,SC
$26 per month
about 3 days
"WAY cheaper than Bellsouth, Much better call quality than Bellsouth, portable, better features"
"Gave too much away"
"GREAT phone service while it lasted. I wish they could have managed $$ better"
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I have been on Sunrocket for about two months now. The service has been flawless. Voice quality is SUPERB. I disconnected the POTS line form my house, and am running my VOIP through my home wiring. Clarity and volume are considerably better than they ever were with Bellsouth.
The included signature number is a huge plus. Not only can I now make unlimited LD calls included in my base monthly price, but I assigned the signature number to the state my wife's father lives in. He can now call us as a local call to him. It is not only saving me a chunk on my phone bill every month, it is saving my family a little too.
The online contact list is a nice feature also. Previously, wireless phone calls would show as a city name or "wireless" on the name portion of the caller ID. With the online contact list feature, whatever name I assign to the number shows on caller ID when receiving an incoming call.
FWIW, my upstream speed is rated at 256Kbps, and I have had no bandwidth issues while in-call. I wish I had went VOIP a LONG time ago. My research brought me to a decision between Sunrocket and Vonage (I have a few friends on Vonage). In the end, I decided on Sunrocket based on the included signature number, bottom line pricing (Vonage still charges a small tax), and the fact the Sunrocket doesn't charge a cancellation fee should I decide to switch (Vonage charges $40 disconnect fee).
Update: due to the dead air problems of late, I had to downgrade my reliability rating. With it goes the tech support rating for failure to respond quickly and failure to fix the problem in any kind of acceptable time frame.
Update: Everything has been great! Just wanted to update. I still can't believe I didn't dump Ma' Bell sooner.
Update: Everything has been smooth as silk. The addition of SimRing was a welcome feature. Not exactly the failover everyone has been pitching a fit for, but should work as a good substitute. I actually prefer it to any kind of failover system. The L1 side of my Gizmo took a dump, but I was able to hack it and switch all the account info to the L2 side.
Update: I have still had excellent reliability and quality. I have had one problem recently though. My caller ID hasn't been working for over a month, and SR really doesn't seem to care. Simple issues like this used to be quickly resolved with an email or two. That is not the case any more. SR seems to be going down hill with the new heads they have there. I just got finished signing up for Viatalk to try out for 14 days. If all goes well, I will have to say good bye.
Update: VT wasn't what I had hoped. Back to SR.
Update: Looks like they gave too many phones away 
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 Review by zbestwun2001
Posted: 2 years ago
member for 3.9 years, 568 visits, last login: a few hours ago
Van Nuys,Los Angeles,CA
$19 per month (month by month)
about 3 days
"Works Great"
"Out of Business"
"Too late guys"
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Great service!!!!!
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Review by tagar
UPDATED: 2 years ago
member for 5.4 years, 430 visits, last login: 1.3 years ago
North Wales,Montgomery,PA
$19 per month
about 2 days
"Very good price and decent quality and uptime for me"
"bad quality and bad up time for my wife"
"My wife uses the phone 10 times more than I do.... thats why we are going back to POTS for now."
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March 7, 2006
Well not even a year out and I will be cutting ties with Sunrocket and VOIP for now.
If it were just me I would be staying with Sunrocket. I work and am not a big user of the phone when I am home. I talk so little on the phone that I have not even joined the mobile phone crowd yet( ok, I have a tracfone that I rarely use).
My wife is the power phone user. She is at home all day with two kids. She has had tom many times of the dead air and small outages. To many times these things have occurred while she was waiting for Doctors to return calls and such. She needs to have the phone working when she needs it and not have to deal with tracking down the phone for our basic verizon line.
So we go back to Verizon Freedom plan for now. We have never had a problem with our POTS , except the prices. I think this will add about $30 a month.
Guess I should go cash in my fandango tickets now....
I would still recommend Sunrocket though for the right people.
09/18/05
They seemed to have figured out the problems for now.
September 9th
SunRockets been really shaky for the last week. They haven't given any decent explanation. I am going to start scoping out the alternatives for now. If this keeps up and they don't have any explanation I'll be VoIPing elsewhere.
June 20
After making the changes below, we have had very good quality. Who knows which one made the change. So we are good for now.
June 14
Ok here is what I have done so far. Turned on QOS in the Versalink. Plugged the PC and the Gizmo into there own ports. So nothing is flowing through the Gizmo from or to the PC. Just today I remembered that the Non-Uniden phones we had were 2.4ghz and I though the SunRocket Unidens(DCT646-2) were 900mhz but, after looking into it I see that they are also 2.4. I switched them anyway.
June 13
Sunrocket is on the rocks. My wife has issues with the line quality and today she could not call out for 15 mins. Since i only make 2 or 3 calls a week I have to give her more of the option to keep it or not. I have a week or so to try to get the calls clear.
Any suggestions. I use verizons Westall Versalink(modem/router) with the 3000/768 speeds. Buying another router is not in the picture
June 6
We get the echos once in a while but overall we are still going good.
From the sounds of the forums we now have Caller ID w/name!!!
June 2 WiFE TEST, PASSED!
Since she is the main phone user she had a big part in the process. She did give the go ahead to cut our Verizon plan down to the Budget plan. It's $13/month. I moved the base phone out to the living room and it must have cleard things up enough for her. I also turned on the Westall Versalinks QOS.
We have gone from MCI+Dial Up @ $80-85 to
Verizon Freedom+vDSL @ $90-95 to
SunRocket+vDSL+vLineCharge @ $70
Once I get the actuall prices I'll post our savings. I have only had Verizon for a month so the bills are still setteling in.
June 1
Sunrocket is on the fence with the wife test. She is not a fan of the "sounds sort of like a cell phone" quality. For me I can deal with it if it saves me $30 a month.
I am testing there tech support. My voice mail is not picking up and they opened a ticket for me.
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may 24,2005
Ordered via the web after finding a code for $19.95 a month. Very easy to use the web site. It should save us @$30 a month.
may 25 - Day 1
Nothing new. i dont know if they will send shipping info or not. Oh, oh the code I used also got me the phones according to the email confirmation.
may 26 - Day 2
I got my tracking info today and the Gizmo should be at my house when I get home!
My Gizmo is here! And everything works!!! In two days!!!
I plugged everything in (Verizons modem/router to Gizmo to PC) and with out reading any other set up instructions I was able to make and receive calls on the awesome Free Uniden phones. Super clear reception. I did a quick speed test and it did take my speed down while on the phone. I have to keep testing the speed while not connected to see if the Gizmo is slowing me down at all. I have Verizons 3000/768 level and usually get @2500/@600 +-.
I have yet to try to tweak the Gizmo or the Westall Versalink for that matter. I just got DSL a week ago.
The caller ID does not work yet but, i can set up contacts via the web site so no biggie for me.
We may be cutting back Verizon to their Budget plan ($0 but $13 in taxes) on Monday.
Updates to follow.
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