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 Review by TJ_in_IL 
UPDATED: 1.8 years ago
member for 3.4 years, 1115 visits, last login: a few hours ago
 Winthrop Harbor,Lake,IL
 $8 per month (24 month contract)
 about 8 days
 "Ease of installation, price"
 "Tech Support"
 "Godd value for the tech savy."
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Update July 19th:
Oh well, fun while it lasted!
Thanks for the education!
This was my first attempt at VoIP service. Although there were a few bumps in the road, overall all is OK. I have 2 seperate lines/accounts with them, and hope things continue to get better.
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 Review by koam
UPDATED: 1.8 years ago
member for 9.2 years, 3849 visits, last login: 1 days ago
Port Chester,Westchester,NY
$17 per month
about 14 days
"None."
"SR sells your email address to spammers. UNRELIABLE - too many outages and glitches"
"It's dead, like I said."
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Update Nov 18, 2007
Come back, little SunRocket!
Update July 18, 2007
Well we finally killed the bird. It was a bad, bad bird and it died a painful death.
Update July 4, 2007
Sunrocket has ejected 1/4 of its staff and many top execs in an effort to save cash. They are also off in Europe trying to dupe unsuspecting venture capitalists in a last-ditch effort to save the sinking ship. It's a pathetic death dance and we can all watch with pleasure as it is so well-deserved.
SuckRocket may finally be going out of business because it's running out of money. Is this any way to run a phone company....into the ground?
»SunRocket out of money?
Sunrocket also over-billed me by $214 as they charged me for what they promised to be a free 2nd year. All the staffers there agree that it is an overbilling and say that they will reverse the charge but so far I have not received the credit that I'm due. Watch them very closely as they will steal from you.
Update June 12, 2007
Last week SuckRocket announced another upgrape to the web site for the 8th of June. They started mucking around with it, then announced that it would be done on the 9th. During this time parts of the member portal were down and there was no customer support by phone or email. Then they hit another glitch and said that they'd be back up my Monday morning at 7. Guess what? They weren't up. Then they said they'd be up by Tuesday. Guess what? The WHOLE member portal has been down for a full day, meaning that all members can do NOTHING with the service or features. SR has not announced when it will be back up. GOTCHA!
Update March 1, 2007
Now SunRocket has a FREE very loud static noise that reminds you that you didn't really need to make that call anyway.
»Loud noise - no connection
There was another nationwide Sunrocket service outage in February. the first one of the new year.
»Sunrocket Down - systemwide outage
Update January 26, 2007
There is a new issue of people having their phones ringing frequently...with no one on the line when they answer, because with the right IP/Port combo, it's possible to ring your phones from anywhere online if you aren't behind the right kind of firewall. Check the forums about calls from "Bob"
Things remain pretty much the same at SunRocket, although there have been fewer massive outages so far this year. Perhaps they have taught their employees not to unplug the computers that handle the phone calls?
As always, hoping it stays better.
Not so good. I really can't recommend it unless you don't mind outages and some quirky things. Not really for tinkerers, because most issues cannot be tinkered with.
Definitely not for your parents. Your wife will blame you when the phone doesn't work.
Other than that, it's great.
Phone has been mostly working, although some outbound faxes have required several attempts to various recipients. In the past, faxing was fast and easy, but this week it's been slow and frustrating, no matter who I'm sending to (so it seems to be a problem with my phone line, not theirs). Love turns to hate.
Update December 2006
Many members experienced another all-day SunRocket outage on December 6, 2006. Check the forums for more information on this and other SunRocket service and feature outages.
Well now the web site is down again at sunrocket. this is a fairly common occurrence so members expect that by now. even when the "member portal" is up, we don't expect many of the features to work. they are pretty incompetent.
The latest problems have been with voice mail, which the company has acknowledged in the forums. Some members were having new problems with the member portal and others have continuing problems with it. Others have had issues with SR suddenly closing an account that was fully paid and sending it to collections, leaving the customer with no phone. The SR employees recognized that SR was wrong but were unable to turn on service for a day, even though it was SR's fault.
The good news is that they have been running the perennial favorite 2 years for $199 special of late. This is about what this service is worth and everyone should attempt to get them to honor this offer. Some people in the forum have reported success in applying this offer to existing accounts.
The long-awaited failover called "Sureconnect" is.....still long-awaited. They have launched something called Simring which lets you ring your SR and other phones simultaneously. Members post mixed results on this. It's not a substitute for real failover...who would want all their phones, to ring simultaneously all the time?
Several members reported having a 1 day+ outage on the Member Portal (SR's web site for members). Simultaneously, many members experienced a service outage, which the company acknowledged referring to them as a "small handful" of members. Check the forum for details. The troubles at SunRocket are not over.
November 5, 2006: SR has not had outages this past week. Same old features that don't normally work still don't work. They are promising failover, again. I don't trust them until it's proven to work by a lot of members for many weeks. My advice to you, potential user, is to read, read, read the forums and ask questions BEFORE you order.
Update October 30, 2006: They still have lots of issues with features that don't work very well. There was a brief set of visits by a person claiming to be from SunRocket in the forums here. He said over and over again that he was going to help - but what he did most was say over and over again that he was going to help. He was a bad person for the job because he took offense at anyone who disagreed with him and did a terrible job of checking the facts before posting what he thought was going on instead of realizing what is really going on. He blamed others, and attacked any dissenters in the forums, destroying his credibility. This happened over and over again on several issues, establishing a clear pattern of behavior that proved the so-called SunRocket PR/Mr. FixIt guy was a really poor choice for the job, even if he was well-intentioned.
I remain a dissatisfied customer, but SunRocket's worked mostly OK for the past 10 days or so with no major outages for me at least. We only take SR one week at a time.
Update October 25, 2006: SunRocket hasn't had a major outage in the past week. I would consider this a small improvement. The other issues with SR still linger: no system failover, horrible anonymous call blocking (anonymous callers receive a message that my phone is disconnected, when they should receive an appropriate message to unblock their outbound Caller ID), they leaked their customers' email addresses to spammers, horrible customer service, the list goes on and on. There is a fiasco of SunRocket sending out emails to ex-customers that say "we had to cancel you because we couldn't deliver E911" when these are ex-customers who actually canceled SunRocket on their own because they were very frustrated with the lack of service from SR. SR attributes this to yet another computer error. Read up on SunRocket in the forums before signing up. Many people have been burned.
Update: October 17, 2006 Sunday, SunRocket had another systemwide outage. Unfortunately, SR has not gotten better, despite all the happy talk, misinformation, and hopefulness of posts by members who have not been fully disillusioned. SR is the original "love turns to hate" VOIP provider. Now that SR has given out its customer email list to spammers and we know that its tech support is non-existent, we can only wait for the demise of this subpar VOIP pretender whose growth rate has dwindled to a trickle in recent months.
Update: September 11, 2006 - After I removed my SR-dedicated private email address from my SR account, I immediately stopped receiving any spams at all on that account. See the threads below for the full details. Remarkably, SR is supplementing its revenue from members by selling their addresses to spammers.
Update: September 5, 2006: Sadly, more and more SR members are receiving spam in their SR-related email accounts. Sunrocket now appears to be selling or releasing members' email addresses. Shortly after I started this thread, I realized that others are having exactly the same issue. See these threads:
»SunRocket Member Services & Spam
»Sunrocket let my e-mail out
Gotcha!
Update March 26, 2006: Still unreliable as ever!
Update February 20, 2006: There's another nationwide outage today. Service has been down for over 5 hours and counting. Check out the postings at: »[SunRocket] Sunrocket down again?
Update September 15, 2005: More outages over the weekend, even after SR said that the service was restored. SR also asked all customers with outages to power cycle their hardware to restore service, which is simple enough to do - IF you're at home. I was away for a week. I didn't know I had to be home potentially any day to power cycle my hardware so that my telephone service will work. They don't tell you that when you sign up. SR could be doing a lot better.
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Update September 10, 2005: Many more outages in recent weeks, not to mention many features that still do not work or used to work and now don't.
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This could be a good service IF IT WORKED. Currently SunRocket is in a nationwide outage. No one has any phone service.
There have also been several glitches in the past weeks during which Caller ID did not work at all and there are problems with voicemail notification, the web site, and more.
If this is what you want in a phone provider, then try SunRocket.
Here is where you can read about a prolonged nationwide outage: »[SunRocket] SR Down-No outgoing calls
lots of people without phone service.
Here is a verbatim transcript from my SunRocket Customer Service Chat session today with “Jeffrey.”
His lack of professionalism, particularly in light of SR's disastrous outages of yesterday and recent weeks, give me great concern about whether SunRocket is a reliable company.
Please wait for the next available representative. This could take up to one minute.
Thank you for contacting SunRocket.
Your representative today will be Jeffrey.
Jeffrey: How may I help you?
You: I really think that you owe your customers an explanation about what happened with an all-day outage on Monday. I also think that you should carefully explain what you are doing to make sure the outages do not continue. This is very serious and I am contemplating closing this account, as are many others.
You:
I just called your customer service and Adam said “they haven’t even told us what’s going on yet.” This is more than 24 hours after the issue began. You have to have a plan for crisis management that handles both the technical and communication sides of your business.
You are doing a very bad job with your service and you should expect to lose customers as a result.
Jeffrey: I personally dont care if we lose customer, less work for me.
You: Jeffrey - you're fired.
Jeffrey: nope
Jeffrey: thats my personal opinion, it has nothing to do with my job.
Jeffrey: I was off yesterday so I have no idea what the details of this outage was, how long? who affected? etc. etc.
You: Can you get someone who is competent to chat with me please?
Jeffrey: why dont you call in and talk to somebody over the outage
Jeffrey: Ive already told you everthing I know about it, you won't get me on the phone.
Obviously, SR has some serious issues with not only its technology but with its customer service.
SR did call me after I complained about this. I've had phone service since that most-of-day outage, but other features have not worked. SR acknowledges that some features just don't work yet.
That said, I like the low price and the free Uniden phones. I look forward to more consistent service, with all the features working, a revamped web site (member portal) and smoother voicemail software (it has long lags).
Attachments:
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 Review by KoolMoe
UPDATED: 1.8 years ago
member for 8.7 years, 4020 visits, last login: 2 days ago
Annapolis,Anne Arundel,MD
$19 per month (12 month contract)
"Great price for full-featured service"
"distinctive ring doesn't work?"
"Cool"
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Signed up with SR for the past year as a backup service, mostly used when we called LD.
It worked fine for the times we used it, but we didn't use it all that much.
Recently converted our shared DSL line to dry (SE OneLink) so I can drop our second phone number, over which the shared DSL line ran.
Now on OneLink, have initiated the number transfer from VZ to SR. Been a few days so far. Website says "can take up to 30 days". Email after initiating transfer says, "can take up to 60 days". No matter, no rush.
So once second phone number is ported, will use more frequently and see if how many problems I have, if any. And will be down from two VZ voice lines to one. I look forward to being able to use all the features (Caller ID, etc) included with the service.
With distinctive ring - I've not had luck with either (house or signature) number ringing the tone I define on the website. Am using the Unidens that came with the service. I think the tone selected on the handset overrides the one sent from SR?
That will matter because I'll want to use my Signature number for faxes.
Overall, very happy. Will see if that maintains once I use it more.
---
update 01/10/08
SR is no more as of last August. I stuck with Teleblend despite the cheese involved with them claiming 'we are not SR' when plainly they were SR in everything but name (same equipment, same customer records/access, etc).
A little more expensive but the service remains unchanged.
However, as a company, I'd not choose TB over others. They are plainly only half-committed (if at all) to this service. Their integration and service updates are non-existent. Of all the VOIP companies out there, you can surely do better than TB for now.
I'll stick with them until a reason to leave (bad service, better deal elsewhere, etc). For now, cool enough.
And definitely a bit better now running over my faster/more stable VZ Fios service.
KM
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Review by radiobern
Posted: 1.8 years ago
member for 5.8 years, 422 visits, last login: 17 days ago
San Leandro,Alameda,CA
$17 per month (12 month contract)
"Decent service, low price"
"Went out of business"
"Good until it went bankrupt"
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Service was good until it went out of business. I signed up about a month or so before they went bankrupt, so I didn't get that much time to use their service. During that time, there was no downtime and the phone number transfer was quite smooth (from SBC to SunRocket). I signed up for 1 year service, $199/year with calling to China, Hong Kong and Taiwan for 1 cent/minute. The Linksys phone adapter was free and free shipping as well. Once bankrupt, I was transitioned to Teleblend and not able to get my remaining 11 months of service or my money back.
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Review by dbwilson
UPDATED: 1.9 years ago
member for 9.4 years, 2179 visits, last login: a few hours ago
Fayetteville,Fayette,GA
$16 per month (12 month contract)
about 3 days
"SR out of business, further review is pointless"
"SR out of business, further review is pointless"
"SR out of business, further review is pointless"
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My Other Reviews ·ooma
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Review by MyKidsDad
UPDATED: 1.9 years ago
member for 3.7 years, 144 visits, last login: 83 days ago
Marietta,Cobb,GA
$17 per month (12 month contract)
about 5 days
"price, features, no gotchas"
"tech help difficult to reach, when i do reach - help is limited, and difficult to understand"
"bumpy ride, and i'm not sure i'm up to the challenge"
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RIP
______________________________________________
June 2006 - i am still with sr. mainly through the support of forums like this one, i have found the help i need to navigate the murky waters of sr customer service. i have actually managed to get sr to port the number i had been told was unportable. so, my main frustration with sr has been eliminated. there are, of course, some remaining niggling problems with sr. recently, caller id on my 2nd line wouldn't work if the distinctive ring feature was enabled. also, caller id time has been off by several hours. i've fixed those problems myself without calling sr, and being swept into the twilight zone-like vortex of customer service. i have updated my ratings, and sincerely wish this forum would consider adding a '0' rating for tech support, or better yet, some negative numbers. however, the academic in me believes that irrational numbering might actually be most appropriate for this category. i have been told that i have extended my contract by 2 years for $199 based on the father's day sale. however, i do anticipate having to fight for that at some point down the road. i have considered hooking my parents up for sr, but i actually love them, and can't inflict that kind of pain on them.
April 2006 - i'm not one to update often. i'm also not one to hit the 'shift' key very often. And i am not usually one to complain, gripe, or have problems. but sr has nearly lost my business. they have great marketing, i guess, because people continue to sign up. by the company is like an empty bag, with nothing inside to keep you interested. i have had two major battles with this company. in the first, i was given the runaround by first line tech support over call quality, dead air, and calls that didn't go through. the scripted morons were unable to understand my problem, fix my problem, or even find a person who could help me with my problem. they kept telling me to run these useless speed tests, when i was already convinced the problem had to be somewhere other than my speed. i later received the email stating that, indeed, sr was to fault for these problems. my most recent problem has been with number portability. to sum up, my number can't be ported to sr, but for 2 weeks, i could get no one at sr to explain why. i was told to submit another application, i was told that trouble tickets were being written. i was told that the provisioning department could help me, but they couldn't transfer me to provisioning. i was told they didn't even know the number to the provisioning department. it seemed like no one was in charge. too many indians, and no chief, if you ask me. so, after much agitation on my part, i finally was called by a resonably informed, intelligent rep from sr. he answered my question and, while still unsatisfied, i was placated. i will likely dump sr, but i almost can't stomach the thought of letting them win. the incompetence i've seen at this company must be overcome.
original review--------------------------------------------------------
i've been with sr since late december 2005. the initial contact was with sales in canada, and the usual positive initial impression happened. the girl promised me that my number would be ported, helped me chose a signature number, and was generally helpful. i asked about her own experience with sr, and she told me that, being in canada, she couldn't get sr, and wasn't even that web savvy, anyway. oh, well. a few days later, the box arrived. setup was a breeze, outgoing calls happened within a minute or two, and the incoming call stuff happened within 2 days. that was much faster than i had thought it would be. things were looking up. the install went fairly well, considering "i'm a doctor jim, not an engineer". i used the sr standard install, with the gizmo in front of the router. the technical info says that up and down bandwith use would be around 90 kbps, and with a new comcast 400/384 connection, i thought i'd have more than enough. it seemed like i did, as my voice calls were almost uniformly of good quality. i really had no complaints until this past week, the last full week in february 2006. oh, yeah - sometimes i would make or receive a call, and would hear nothing on the other end. my wife figured out that if you hit the flash button ("talk" on the uniden phone), you could sometimes make the other voice appear. go wife. but other than that, no real trouble with the connection until recently. i had what i have since found out was a common outage where sr was upgrading something systemwide. i received no calls one day, and the voicemails that had been generated (obviously some calls went directly to vm, but didn't ring to the house) wouldn't even register and light the flashing light on the phone. i run a business from my home that to some extent depends on phone traffic getting through. i, therefore, was put in a position where i disappointed a client. i had to scramble a bit to make up the trust, but everything is ok now. in the calls to sr support to address this problem, i was sent 2 different firmware upgrades. after the first one, my calls would occasionally get choppy, both incoming and outgoing. after the second, there was no choppiness, but my internet connection absolutely stalled whenever i picked up the voip phone. i couldn't even check email, but darned if the phone didn't sound good. i called sr support again. this time, the tech seemed more helpful, and suggested a third firmware upgrade, which i refused. i refused more on principle, since the first 2 didn't work, why should i trust that another would? i really wanted to go up the food chain and get to someone with some authority and knowledge. the tech finally agreed to escalate me, and told me to hold while he contacted his superior. after a few minutes, he came back and told me the engineering was supposed to contact me within a few days. he got my phone number (duh...) and told me that i 'might' be getting a new gizmo, which was better than sliced bread and would make the earth spin on a different axis. or something like that. anyway, i received an email the next day (today) that they would indeed be sending me a new gizmo. i emailed back that my old gizmo worked just fine, thank you very much. all i wanted was for what i had to be returned back to its original, flawlessly working state. no response yet. that's when i went to dslr and decided to join. i guess we are all in this thing to support each other, especially when we feel a little left out in the cold by our providers. the junkie support group, when the pusher no longer cares.
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Review by ODYSSEY
UPDATED: 1.9 years ago
member for 7.9 years, 2677 visits, last login: 1 days ago
Raleigh,Wake,NC
$16 per month (12 month contract)
about 1 days
"Website still works"
"Everything else"
"Gotcha!"
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01/18/06:
Ordered Sunrocket to replace Packet8. Signed up for $199 annual plan. Started the porting process on their website. Website is very nice and full of features. Number assigned is already active, despite not having the gizmo yet. I do not expect the installation to be harder than swapping out Packet8's DTA310 with Sunrocket's Gizmo. I will update update review after install.
01/19/06:
Received Sunrocket Gizmo (and phones). Items packaged sufficiently. Gizmo is bigger than the DTA310. Sunrocket provides simple instructions to install the gizmo. I installed my gizmo behind (not in-between) my router (Linksys BEFSR41 ver1), outgoing and incoming works fine (no port forwarding needed). Gizmo also has a lifeline port, useful for me since local laws require 911 on landlines without service. Call quality is good, about the same compared to Packet8 (Using modded firmware). Only annoyance so far is simple forwarding does not ring in both places. Tech support is unrated since I have not needed to use them yet.
01/29/06: -Porting-
Logged into my account and noticed the number I am porting is listed under number management. It is listed as my signature number currently.
01/31/06: -Porting-
Level3 numbers ring on my Sunrocket line, but all other providers ring on my Packet8 line.
02/12/06: -Porting-
My cell phone rings on my Sunrocket line.
02/18/06: -Porting-
Bellsouth numbers ring on my Sunrocket line. Still e-mail or status change from Sunrocket. I believe my number is now fully ported, so if Sunrocket does not contact me by the end of this week, I plan on contacting them about the status.
3/30/06: Update
Number was ported on 2/11/006, Sunrocket had a delay in sending the email.
07/16/07: Update
Sunrocket is out of business. Phone died ~6pm. SIP servers down. Voicemail Down. Forwarding down. Customer support is gone. All employees have been fired. Started chargeback with credit card. Signed up with Viatalk and porting number out.
07/30/07: Update:
Got a refund unused service via chargeback. Number was ported out in 6 days with no problems.
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 Review by Bluethunder
UPDATED: 2 years ago
member for 9.9 years, 2636 visits, last login: a few hours ago
Duncan,Spartanburg,SC
$26 per month
about 3 days
"WAY cheaper than Bellsouth, Much better call quality than Bellsouth, portable, better features"
"Gave too much away"
"GREAT phone service while it lasted. I wish they could have managed $$ better"
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I have been on Sunrocket for about two months now. The service has been flawless. Voice quality is SUPERB. I disconnected the POTS line form my house, and am running my VOIP through my home wiring. Clarity and volume are considerably better than they ever were with Bellsouth.
The included signature number is a huge plus. Not only can I now make unlimited LD calls included in my base monthly price, but I assigned the signature number to the state my wife's father lives in. He can now call us as a local call to him. It is not only saving me a chunk on my phone bill every month, it is saving my family a little too.
The online contact list is a nice feature also. Previously, wireless phone calls would show as a city name or "wireless" on the name portion of the caller ID. With the online contact list feature, whatever name I assign to the number shows on caller ID when receiving an incoming call.
FWIW, my upstream speed is rated at 256Kbps, and I have had no bandwidth issues while in-call. I wish I had went VOIP a LONG time ago. My research brought me to a decision between Sunrocket and Vonage (I have a few friends on Vonage). In the end, I decided on Sunrocket based on the included signature number, bottom line pricing (Vonage still charges a small tax), and the fact the Sunrocket doesn't charge a cancellation fee should I decide to switch (Vonage charges $40 disconnect fee).
Update: due to the dead air problems of late, I had to downgrade my reliability rating. With it goes the tech support rating for failure to respond quickly and failure to fix the problem in any kind of acceptable time frame.
Update: Everything has been great! Just wanted to update. I still can't believe I didn't dump Ma' Bell sooner.
Update: Everything has been smooth as silk. The addition of SimRing was a welcome feature. Not exactly the failover everyone has been pitching a fit for, but should work as a good substitute. I actually prefer it to any kind of failover system. The L1 side of my Gizmo took a dump, but I was able to hack it and switch all the account info to the L2 side.
Update: I have still had excellent reliability and quality. I have had one problem recently though. My caller ID hasn't been working for over a month, and SR really doesn't seem to care. Simple issues like this used to be quickly resolved with an email or two. That is not the case any more. SR seems to be going down hill with the new heads they have there. I just got finished signing up for Viatalk to try out for 14 days. If all goes well, I will have to say good bye.
Update: VT wasn't what I had hoped. Back to SR.
Update: Looks like they gave too many phones away 
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 Review by zbestwun2001
Posted: 2 years ago
member for 3.9 years, 569 visits, last login: 1 days ago
Van Nuys,Los Angeles,CA
$19 per month (month by month)
about 3 days
"Works Great"
"Out of Business"
"Too late guys"
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Great service!!!!!
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 Review by onsitede
UPDATED: 2 years ago
member for 9 years, 2490 visits, last login: 1 days ago
Broad Brook,Hartford,CT
$16 per month (12 month contract)
about 2 days
"Easy Installation"
"Out of business"
"Hrmmm"
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They wene belly up in July 07, I did a chargeback and ported my number to Viatalk
We recently moved to a new location and unfortunatly it does nto have good cell coverage. We used to use VONAGE and was charged a $45 cancelation fee, so I geve them a pass and decided to try Sunrocket.
We received the $199/year with a free 2 handset 5.6 ghz phone set. The equipment arrived in two days. After reading some reviews I was concerned about losing some speed with the gizmo, no such problem and speeds remained high.
so far so good
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