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 Review by TransitMan 
UPDATED: 7 days ago
member for 7.8 years, 3725 visits, last login: a few hours ago
 Dayton,Montgomery,OH
 $70 per month
 about 14 days
 "2 lines, unlimited local and long distance (CONUS and select locations)"
 "None."
 "Better Than AT&T"
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Earlier this year, I returned to TWC Digital Voice, as my experience with TrueVoice from ELK left a very bad taste in my mouth. With the one line, everything worked as expected.
Fast forward to December this year, and I decide to look at the cost of AT&T with all the features I needed, and decided to drop them and port the home number over to TWC Digital Phone. I get everything I need on both lines for around $70.00. With AT&T, just one line alone would have run me almost $80.00 plus fees and taxes.
I am satisfied with TWC Digital Phone and will not be looking back.
******************************************************
Update - 7/28/08
Still going strong with TWC Digital Voice.
Calls are crystal clear and have not experienced any dropped calls or other service related issues.
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 Review by punker
UPDATED: 16 days ago
member for 4 years, 1943 visits, last login: a few hours ago
Palmdale,Los Angeles,CA
$33 per month
about 30 days
"..Sound is great in all but"
"LOST PHONE number"
"Perfect Sound"
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Aug 30 2007
There is Feedback on intercoms
but over all the sound is Ultra Sharp better then POTS
install took 45 min's
came with internet
10/1
techsupport sucks (Long Holds sometimes) website is confuseing needs flash etc
1/18/08
went out many times in 4 days in a row
3/4/08
They lost the phone number that was being used
They forgot to do some paperwork and ATT took the number back
UGH!
6/19/08
no issuses so far no outages....
Lots of spamming from telemarketing on the Used number
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 Review by Cool Dude
UPDATED: 22 days ago
member for 7.9 years, 3129 visits, last login: a few hours ago
Erie,Erie,PA
Contract price not specified.
"Not much!"
"Where do you start!!"
"Time Warner is far away from being a reliable cable company!"
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Support is weak! Quality of service is horrible!! Lack of substance!! Basically not worth the money!!!! Looking into going with Direct TV can't be much worse!!!
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Review by sharksfan3
Posted: 36 days ago
member for 4.3 years, 1583 visits, last login: 2 days ago
Pleasant Valley,Dutchess,NY
$33 per month
about 7 days
"Crystal clear calls, 100% success rate on sending faxes"
"TELEMARKETING CALLS GALORE FROM DAY 1"
"If you don't mind being consistantly harrassed during the evening, go with TWC voIP"
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When I was offered $99/mo for the triple play I jumped on it. Our plan was to dump our Vonage line as call quality has gone down hill as of late. Once set up, the first thing I noticed was the clarity of every single phone call. Test faxes had a 100% success rate.
THEN the telemarketing calls begun. It seems that if you don't pay TWC $3/mo to have an unlisted number, they sell your number to everyone under the sun. From 5 pm to 8 pm we were bombarded with 3-6 calls an hour. About 1 week of this and we decided to retain our Vonage line and set the fax up on our TWC line. The telemarketers must have gotten tired of listening to fax tones as the calls on that line have since stopped.
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Review by TTcntrctr101
Posted: 48 days ago
member for 111 days, 15 visits, last login: 5 days ago
Westminster,Orange,CA
$29 per month
about 10 days
"no problems since install quality is great"
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the install was fast and easy I had twc hsi so to switch the phome service was just to swap the equipment and tie into the existing house wiring.
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 Review by Boomerang86
Posted: 55 days ago
member for 5.7 years, 2534 visits, last login: 2 days ago
Walden,Orange,NY
$27 per month (12 month contract)
about 15 days
"unlimited calling US/CA/PR, full feature set, one bill"
"voicemail extra cost @ $3.95/month"
"great deal in triple play packages"
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I ordered Time Warner Cable's Digital Starter Pack at the advertised rate of $89.95 a month for one year, to save money on my existing POTS line with Frontier telephone. The port took over two weeks and did not happen as expected on the in service date given, but was quickly remedied the same day with one phone call. Call quality is on par with my former POTS. A later issue with Caller ID not populating to the phones was traced to faulty wiring in my home; make sure your house wiring is 100% if you have similar problems.
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Review by djscal
UPDATED: 74 days ago
member for 3.2 years, 42 visits, last login: 26 days ago
Los Angeles,Los Angeles,CA
$35 per month
about 1 days
"Better call quality and value than POTS"
"Coax wiring to the digital phone unit must be pristine w/out splitters in the way"
"Will save money over traditional phone service"
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I was sick and tired of paying $67 a month to Verizon for my telephone line. This included unlimited local and long distance and taxes via the Verizon Freedom Value plan. Looking to save some money I started investigating VOIP options. I had used Vonage in the past for a business telephone line with poor results. Vonage often dropped calls, garbled voices and was not generally reliable over my Time Warner cable modem service. I also tried Vonage over a Verizon DSL line, which improved the quality and reliability of the service, however it still was not reliable enough to replace my home telephone line with.
After reading all of the reviews here, I decided to give Time Warner's digital phone service a try. While it does use VOIP technology, the calls are routed over Time Warner's private IP network versus going over the regular internet like with Vonage.
The installers came yesterday and did not speak English well which was a big worry for me. This is because I have a somewhat complicated telephone and network wiring situation at my house. After explaining how I wanted them to install the digital phone several times, they finally understood what I wanted. I wanted them to disconnect only one of the pairs from my unit to the wiring box outside. The other pair I wanted to remain connected so that I could maintain a naked dsl line from Verizon. I also wanted them to understand that one of my jacks was on that naked dsl pair and the other jacks in the house would be on the other pair which I wanted to be converted to digital phone service from a Verizon POTS line.
The intallers tried installing the digital phone line in my office which had a long coax run from the garage and was behind a couple of splitters. They got an ok (not great) signal with their testing equipment and began installing the digital phone at that location. After plugging in the line to the Arris voip modem that they brought they couldn't get a dial tone. After 45 minutes of troubleshooting I suggested that we try to install the modem in the garage where the coax lines come in from the street. I pointed to a single line coming in to the house (I have three coax lines coming in through the garage) with no splitter and suggested putting a splitter on that line and wiring the voip modem to that line. I thought they understood what I meant but instead began running a 4th new coax line from outside into my townhouse. Realizing what they were doing, I did not correct them as I thought having a dedicated line from outside to the digital voip modem would be the ideal situation. Long story short, after running the dedicated cable from outside to the modem, it fired up and immediately gave dial tone. They plugged the modem into one of the nearby jacks (after disconnecting voltage to my telephone line from outside) and I had digital phone service to all of the jacks in my house.
I have been using the digital phone service for only a day, however the call quality is actually better than my old Verizon POTS line. There is no delay or noise in the line and the voices are clear and loud. People can also hear me perfectly. The service should remain up even in a power outage because of the 6 hour battery that comes with the Arris voip modem that Time Warner delivered.
The nice thing about digital phone is that you get a whole bunch of features such as call waiting, caller id, three way calling, call forwarding included with the cost of the line. Of course you also get unlimited long distance calling as well.
Overall I'm very pleased with the digital phone so far. The features, the cost and the service has been excellent. The caveat is that your coax wiring in your residence must high quality and devoid of splitters before the Time Warner digital voip modem. If your call quality is not good, I would recommend running another coax line from outside directly to the voip modem such as what they did with my installation. You would have to have Time Warner come out and do that work of course. I will post updates if I have any problems with the service, or interruptions of service.
Update: Looking great after one week of service! No dropped calls. Perfect audio quality.
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Review by DallasMike
UPDATED: 108 days ago
member for 108 days, 2 visits, last login: 87 days ago
Dallas,Dallas,TX
$178 per month
"sound quality was good"
"too many outages"
"Not rock-solid reliable"
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All -
Moved from AT&T to Time Warner for Internet and Phone a few months ago.
Service quality was good - when it worked.
I have had six outages, ranging from a few minutes to half a day, since I switched.
I'm moving back to ATT, where I never had an outage of phone or Internet.
Mike
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 Review by Tallisan
UPDATED: 126 days ago
member for 6.2 years, 2772 visits, last login: 1 days ago
North Tonawanda,Niagara,NY
$29 per month
about 5 days
"Sounds great, always works. Local techs"
"None"
"Wished we had gotten it sooner"
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Install was fast and easy the installer knew exactly what he was doing and he rewired my old phone jacks, He was done in less than an hour.
Love the service never a dropped call or someone saying they can't hear us like I used to get with Vonage. The triple play is the way to go with 29.95 per service. Love that if I had a problem I can get a tech come and fix it for free unlike Vonage where you call India and the best thing they can do is either blame your ISP or mail you another adapter.
A lot cheaper then Verizon in this area. We got unlimited calling to US and Canada that I used to pay $75 a month to Verzion.
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Review by mckenna797
UPDATED: 127 days ago
member for 3.8 years, 2086 visits, last login: a few hours ago
Astoria,Queens,NY
$39 per month
about 20 days
"Excellent sound quality, caller ID with name works"
"None"
"My wife and i love it save a ton of money over verizon unlimited local calling and our old long distance carrier"
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We we had our install completed and it was painless, Verizon Ported the number finally , Our building Intercom works just fine, all 3 phones connected work, this includes a cordless , We have no slow downs when we our using road runner and phone at the same time, all features of phones work, Bottom line if you have it avalible get it ,
UPDATE May 11 2005
Well here is an update
We still Love Digital Phone, used call forwarding to my cell and worked flawlessly,
Caller Id With name still is working fine, Long Distance call quality excelllent, all in all great service have not had any problems with the service since day One, i highly recommend it
Update June 4, 2005
it is still working flawlwss, even out of state calls are displaying with name which rarley happened with Verizon still loving it
July 7, 2005
still working great no problems whatsoever,
Aug 10,2005
Still no complaints,
Sept 1 ,2005
the site asked me yo update this review
still a great service no problems what so ever,
Oct 5 2005
still a great service and no problems
Janurary 7 2006
still having great service, and no problems we will have had digital Phone 1 year in March, and we still recommend it to freinds and family
March 2006
we have had digital Phone from TWC for a year now and still works great no problems to date
Friday July 21 2006
Well we had our first digital Phone outage on tuesday evening, We also lost Road runner and our cable TV , All due to the power Outage Here In North West Queens, But to Time warners credit everything was back up and running in a little over an Hour
December 1 2006
Time for an update
Digital Phone is still working Great
We have had One Outage on Thanksgiving for a couple of hours, But that was probably due to all the upgradeing TWC of NYC is doing. all most forgot we have used our fax machine(Panasonic KX-FHD331) several times with no Problems
Aug 20th 2007
still works great no problems\
system asked for an update and still have no problems
March 1st 2008
system asked for a update
service still working as advertised
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Time Warner VOIP
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TW horrible service!
