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Review by (hidden by request)
Posted: 2.6 years ago
(review was emailed from domain cox.net)
 Laguna Beach,Orange,CA
 $10 per month (24 month contract)
 "Inexpensive"
 "Wait on hold too long, technical support is mostly poor with little followup"
 "Once site is up they are ok, but getting it going could be a major frustration - good luck!"
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Setup experience:
Connection Reliability:
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I have been an ipowerweb customer for 1 1/2 years. Initially they were
great in getting a website setup but I recently needed a domain name
change
As I am writing this, I am on hold with billing now for over 20 minutes
trying to cancel my old domain web hosting account.
Finally my other account is working correctly, however I do have another
problem with emails - I sent an email to tech support on Sunday - they
responded today Monday and said they would elevate it to the next tech
level - so to resolve this email issue, it is now over 24 hours....
Suffice it to say that there is a SERIOUS PROBLEM with hold times,
resolving tech issues, getting employees to followup on tech support
that they handled. It has been a miserable experience to say the least.
I lost my website for 4 days because of their incompetence.
I have spent over 5 hours on the phone with them trying to get issues
resolved - UNBELIEVABLE!!!!
It is also impossible to contact anyone in the corporate offices with
customer service since they do not give out that info!
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Posted: 3.1 years ago
member for 39.9 years, visits, last login: 39.9 years ago
New York,New York,NY
Contract price not specified.
"They've been hosting my website for 4 years, I just recently have been told by only 4 people that are unable to access it at all"
| Pre Sales information:
Setup experience:
Connection Reliability:
Tech Support:
Services:
Value for money:
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They've been hosting my website for 4 years, I just recently have been
told by only 4 people that are unable to access it at all. I emailed
customer service on sept 3, they promised a 24 hour response. no
response, i wrote again. no response. i called -- 24 minute wait,
which i couldn't do. wrote again. now it's sept 15 and i have written
about 35 emails, none of which have been responded to. Now i'm on the
line waiting for customer service, have been waiting more than 40
minutes. I am changing servers as soon as my contract expires and i
am going to tell everyone about their lousy service
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