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Review by cadm18 
UPDATED: 242 days ago
member for 307 days, 2 visits, last login: 242 days ago
 Gatineau,QC
 $35 per month
 "None."
 "Bad Customer Service, Bad VP, Bad Everything overall. Will do anything to take your money."
 "STAY AWAY!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Not even a day into service I am cancelling. Signed up for service last week with "Phil". 'Phil' informed me that they offered 60gb download limit so I agreed and signed up. He then told me that since I was a previous videotron customer I had to purchase one of their modems as Videotron is the only company that "locks" their modems. What a bunch of crock. Then he proceeds to tell me that I Videotron does not allow their customers to disconnect their modem on their own so they will send a technician. They set up a date and time being 9-12 on a Saturday. Here I thought that went somewhat smoothly. I was impressed when the modem then arrived promptly that week. (I live about 5 minutes away from where it was delivered)
I then receive an email from 3Web on the Thursday that my internet was now active. I go online to check my account and see this blurb:
How do I monitor my High Speed Usage?
Customers using our High-Speed and or Home Phone service should note that Videotron imposes extra charges for bandwidth usage above certain limits. These fees apply to both CIA and Videotron customers. The pricing schedule that Videotron uses for all customers and which we will pass on to ours is:
$7.95/Gigabyte for usage above 20 Gigabytes downloaded and 10 Gigabytes uploaded up to a maximum of $30 additional to your regular subscription fees.
Please use the provided link to monitor your usage on a monthly basis starting at the beginning of every calendar month to the end of the month. Usage will be pro-rated from the day you sign-up to the end of that calendar month
I then call 3Web to confirm it is still 60Gb since that was what was confirmed to me at sign up. The agent says to me good question then proceeds to type everything out and told me someone would contact me within 24hours I also asked if there was any note on the file about a $20 discount I was supposed to receive (I called a few months earlier to sign up and was told since I didn't want to purchase the modem they would give me $20 off the cost. When I signed up again this time "Phil" assured me since he couldn't adjust the price of the modem he would apply it to the first month. When I inquired about that as well the agent told me he did not see notes on this but would send it as a separate ticket and someone would contact me within 24hours.
NEVER HAPPENED.
Here I sit at 2:30pm still "waiting" for that technician to show up. NEVER HAPPENED EITHER. I installed it myself in the end which had I known no one was coming I would have done before. How nice.
I call 3Web and after waiting about 40 minutes on hold I reach "Mark". I explain my situation to "Mark" who then proceeds to tell me I didn't need a technician and that the agent would have never said that and he must have been wrong. His exact words "Sorry you lost 3 hours of your life, I already said sorry what else do you want to me to say? You can't get them back so can we talk about anything else you might be having issues with?"
I explained again how inconsiderate it was but I move on, then explain to him that someone was supposed to get back to me to at least confirm it was 60GB limit. He then tells me nope, it's 20GB. Sorry. Nothing I can do but he then tells me "Hey, you got service now, what else do you need?"
I tell him as well it would be nice if someone tells you they charge you 22.54 to ship something 5 minutes away. He explains that that's just the way it is.
I ask to speak to a supervisor and of course, he tells me he is one. So I ask is that how you treat your customers, he says well, what else do you want me to do? You have your service and to me, there are no more issues to deal with here so you should be happy. I ask to speak to someone else, he refuses then continues to talk over me and raise his voice telling me that no one else will tell me any different and he knows for a FACT that accounting won't change anything on my invoice so there was no point in talking to anyone else.
Saddest part of the call: When I ask to speak to someone who can cancel.. he replies with:
"I don't see why you would want to cancel at this point."
REALLY?? Get a clue people. I hope you go under sooner than later and avoid making anyone else fall victim of your joke of a company.
Below is the shipping charge and oh yeah, my "$60 flat modem fee"
**UPDATED**
Had to send email to VP to which he replied right away and was very curious. Informed me that they of course had a 30 day money back satisfaction promise and I would be reimbursed back "Every cent". I believed it. He then told me he would forward the info and his service manager would call me to process my refund.
In his exact words:
"Its not an excuse, our agents should be knowledgeable about the products and service; I'm just hoping you believe me when I say it was an error and not a bait and switch.
Cybersurf has a 30 day money back guarantee policy, and thus there is no question you will be reimbursed every cent; I will arrange for our service support manager to contact you no latter than Monday."
He called, we talked and he empathized with me. He then went ahead and told me to leave the refund process to him it would be done for everything.
This was in January. Now being March I look to see if maybe on this statement something would appear about the refund. Nope! But I did get a great surprise to see they had charged me for Febrary as well.
I emailed the service manager who told me he no longer worked there so he gave me the name of his replacement. I emailed his replacement who passed it on to a cust. service rep. No reply. I followed up and the rep tells me they were refunding half the amount back. I emailed the rep back and told him it was incorrect, they owed me the modem, the shipping and the two months they had charged me on my CC. I copied the VP who to all this is MIA of course when things obviously are uselessly done with this company. Promises he made? Just like a politician. False.
So to the email I copied the VP and the service manager on I now get a new email from a new "rep" telling me they would refund me the full $117 except they owe me $150! What a joke. How many monkeys does it take to do something right the first time? All that for $150. I guess they need every cent they can take from you.
Goodbye and good riddance. STAY AWAY! CROOKS!
Followup comments:  
Oinktastic
join:2005-08-24
Scarborough
 ·TekSavvy Solutions..
 ·3 Web
| I gotta admit, that's pretty bad... I'm getting sick of companies having completely separate departments and sales reps who cannot communicate with each other. The point of having computers, to access your information, is completely lost if they're not actually able to use the software to anyone's benefit.
I'm not sure what this software looks like myself, but I would expect it to have a place to save notes and keep track of your complaints and your current situation. Besides keeping track of your personal information, this would be the main reason for their staff having computers in the first place, I would assume. Maybe that's too much to ask for.
Now whether it's a problem with the rep/software losing your information or if it's just the salesperson flat out lying to you is a different matter. In any case, something should be done about this constant miscommunication and these random charges that drive customers crazy and onward to another company.
Having said that, I'm using 3web in Toronto Ontario where there's no cap that I'm aware of. Many years ago when it was first activated, I was given correct information and didn't have to go through hell to get the connection set up. The billing was also done correctly and I actually have never had a reason to call in since then. This is why I'm still with them.
If I had to do it again today, it might be a different story. I just want to assure people that there are success stories with 3web/Cybersurf/CIA amid the painful ones... :P | |
| | 
Anon_Namer
@videotron.ca |  Re: I gotta admit, that's pretty bad...
| |
| | |
Oinktastic
join:2005-08-24
Scarborough
·TekSavvy Solutions..
·3 Web
| Re: I gotta admit, that's pretty bad... said by Anon_Namer :
I doubt it. The negatives with the company far outweigh any positives by a long run. Take a look at the number of negative reviews and what people are complaining about. They can't all be wrong can they?
You doubt what? I'm telling you I'm personally using it and happy with it. I'm not paying robbers $15+ more per month for virtually the same service.
I've seen the reviews and I can imagine those things happening, but my experience hasn't been negative.
I've experienced very few of those issues myself... that's all I wanted to put out there. | |
| | | |
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Review by cellguy2000
UPDATED: 1.1 years ago
member for 1.1 years, 0 visits, last login: 1.1 years ago
Richmond,BC
$37 per month
 about 30 days
"Speed as advertised"
"Have to reset Modem from time to time"
"Fine when it works, but when you need service...GOOD LUCK!!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Had almost 3 years of service with them. They sent my modem and somehow lost the modem. It took about 3 weeks before I received it.
IN all had 2 service calls in the 3 years and it was resolved within the week of my calls to tech dept until now.
It all started beginning of August for NO "SEND" light on my modem. To make the long story short, 3WEB made a total of 4 booking calls with Shaw(local cable provider) to drop by my home, I took 3 days off to deal with it, NO ONE SHOWED UP!!!!
Even after talking to the SUPERVISER, who somehow booked the wrong day!!!for me the 4th time (it's almost September now), I finally decided that for the aggravation it was causing me, to unwillingly go with SHAW Extreme. 3 Days later and I'm online.
The Techs seem to think I wasn't home,call backs were inconsistent....they keep on telling me it's NOT their fault, well if 3WEB provided me the service, it's 3WEBs fault.
Yes the rate was cheaper,once you get it up and running, it's fine, but the moment you have a problem, good luck having them book a tech to your home to fix it. NO SERVICE FOR 3 WEEKS IS NOT ACCEPTABLE.
I gave them 4 chances to get it right to no avail. I finally had to give up.
Very Unhappy to say the least.
There is another review that mentions that they may be going out of business. I'd look into that before thinking about 3Web.
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Review by Pastuch
Posted: 1.1 years ago
member for 5.7 years, 54 visits, last login: 1.1 years ago
Ottawa,ON
$35 per month
about 45 days
"There isn't any"
"SO many I can't list them in this field."
"The worst ISP in Canada. If you think Bell and Rogers service is bad 3web/CIA makes them look like gods!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
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ISP History:
Prior to 3web/cia I had Acanac. They were a solid ISP with good service. There biggest problem is they rely on Bell phone lines and bell throttled my internet connected down to a 1.7meg profile. Before that I had Rogers cable but the bandwidth throttling and caps were awful so I cancelled that. Prior to Rogers I had Bell DSL which was actually very good but I was capped at 300Kbps (Around a 4meg internet profile).
I decided to try 3web because I heard they don't throttle and they have cable. They have a 100gb bandwidth cap but after seeing how bad their support is I seriously doubt they will know how to turn off my internet service once I download 1000gbs in my first month of service.
Ordering online:
I ordered 3web/CIA gold cable on August 15th. I ordered through their online form and specified my address and apartment number. I also ordered their cable modem for $60. They did not tell me that there is a $23 dollar shipping charge to send the modem via Canada Post.
Scheduling the Rogers installer:
After waiting for a week and not hearing anything I contacted 3web(CIA) to find out the date of my install. They said they were still trying to shcedule it and they needed my postal code. I provided this in the original online form butgave it to them again. The next day they called me AGAIN for my postal code. I provided it again and reminded them of my apartment number. They didn't have it on file. Because their online form did not include the postal code my modem got stuck in shipping at Canada post. Due to their error I told them I didn't want the modem and made them take it back. That was almost a month ago and I am still waiting for my modem refund.
3web/CIA eventually booked the installer from 8am until 11am on August 22nd. I took time off work to stay at home to wait for the installer. The Rogers installer didn't show up until 1pm when I was back at work. When I asked the Rogers installer why he was so late he said: "We're not very organised". No apology, nothing. I called 3web to explain because the Rogers tech said I would have to rebook the appointment through 3web. It took 3web 8 days to rebook my installer.
The second visit by the install and the line was active (We think). He didn't test the line.
Cable Modem Provisioning:
Getting my cable modem provisioned on Rogers network has been the most frustrating experience I have ever had with an ISP and that is saying a lot. I have been waiting for 2 weeks to get my modem activated. I call 3 web customer service and billing every day to figure out what ios happening. My modem still isn't active and they keep telling me that they are trying. They screwed up the provisioning request twice and now I am waiting for them to figure out to request a mac address change form to rogers which we hope will get my internet working by tomorrow.
Summary:
1 month of aggravation, calling daily for 3web technical support and billing. Average hold times are in excess of 20 minutes before you get to an actual person. All they offered me so far is a month of free internet for all my aggravation. If my internet doesn't work by tomorrow I will cancel. If my internet does work by tomorrow I will do everything I can to download WAY passed their cap.
Followup comments:
Mr Unhappy
@grouptelecom.net
| Worst Tech Service Ever With 3Web/CIA/Cybersurf Had almost 3 years of service with them. They sent my modem and somehow lost the modem. It took about 3 weeks before I received it.
IN all had 2 service calls in the 3 years and it was resolved within the week of my calls to tech dept until now.
It all started beginning of August for NO "SEND" light on my modem. To make the long story short, 3WEB made a total of 4 booking calls with Shaw(local cable provider) to drop by my home, I took 3 days off to deal with it, NO ONE SHOWED UP!!!!
Even after talking to Mark the superviser, who somehow booked the wrong day!!!for me the 4th time (it's almost September now), I finally decided that for the aggravation it was causing me, to unwillingly go with SHAW Extreme.
The Techs seem to think I wasn't home,call backs were inconsistent....they keep on telling me it's NOT their fault, well if 3WEB provided me the service, it's 3WEBs fault.
Yes the rate was cheaper,once you get it up and running, it's fine, but the moment you have a problem, good luck having them book a tech to your home to fix it. NO SERVICE FOR 3 WEEKS IS NOT ACCEPTABLE.
Very unhappy to say the least. | |
| Racehorse
join:2005-11-27
Calgary, AB
| CIA/3Web/Cybersurf Service
until May 2007 , when suddenly I could either have Internet
for Browsing or Phone Service - but both would not work at
the same time . TECH SUPPORT was HORRIBLE. Often got
disconnected after waiting up to an hour; their announcement
that I was Caller #1 - was total crap; as 45 minutes later
I still was caller #1 - and their TECH SUPPORT had closed
due to their Eastern Hours of operation.
Problem was never resolved so I set up SHAW Internet
access with 2 IP address and an Internet Switch. I
stayed with CIA/3Web Home Phone Basic which was $9.95
a month - with Voicemail; Caller ID; and Call Forwarding
included. This is now a FREE Service and has worked
reasonably well; although Billing Support & Technical
Support continues to be HORRIBLE. | |
| |
Cybersurf VIctim
| Re: CIA/3Web/Cybersurf Service Cybersurf/CIA/3web/igs is a disreputable firm. Check their file at the better business bureau.
I addition to that, their accounting and management practises are incompetent. They cannot track who has paid and when.
They frequently attempt to shake down former customers months later claiming that they never officially closed their accounts. So they attempt to claim months of billing that they are not entitled to. | |
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Review by jmh_ottawa
UPDATED: 1.6 years ago
member for 1.6 years, 0 visits, last login: 1.6 years ago
Limoges,ON
$26 per month
"Cheap and nasty"
"Don't ever cancel or you'll go through hell !!!"
"Stay away... they"
| Pre Sales information:
Install Co-ordination:
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Services:
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I have been with 3web for several years and their services was mostly acceptable. It seems that during the past year their service has degraded to the point where it has become unusable for me and i moved to another provider. (I should note that there was a noticeable difference immediately)
This is where the fun begins.. It should be easy to cancel a service and move on.. right ? Hmmm you'd think so.
I started by talking to a service rep who informed me that he couldn't cancel my account and to do it online. I did this but it didn't register in their system for a few days.
I am now being told that i will have to pay for another month of service because it wasn't done soon enough. Firstly i was told it was only put into their system on the 1st of april.. which is incorrect as the submission was made prior. Then i was told that it had to be made before the 15th of the month... then i was told another date... so which is it ?!?!?!
So here i am now paying for a month of none use while paying for my new provider. My experience with 3webs staff so far has been terrible... my one and only warning is to avoid this company.
Customer service -5
An unhappy ex-customer who will NEVER return to 3web EVER!!!
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Review by lukec
UPDATED: 1.7 years ago
member for 1.7 years, 0 visits, last login: 1.7 years ago
West Vancouver,BC
$35 per month (12 month contract)
about 60 days
"Saved $5 per month over Shaw"
"Horrendous service"
"Do not use this service"
| Pre Sales information:
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Important: Anyone, who has or is signing up for this server. Make sure that you are not signed up for automatic debit or automatic charges through your credit card.
3web and I got off to a rocky start. It took 2 months for them send someone out to enable my service. We actually had it down to a routine. I'd take an afternoon off work, no one would show up. I'd call back, wait on hold for 20-40 minutes, they'd say 'sorry' and then we'd reschedule. I'm saving $5 a month though, totally worth it, right ?
For about the next 9 months my connection kept dropping. I would call, wait on hold for 20-40 minutes (or until I gave up on waiting), they would then 'diagnose' the problem. My favorite advice included:
-it's a billing issue, update your CC information and we'll restore service. Right, billing service that flicks your connection off and on...
-we don't support macs
-that's normal, there's no problem
-power cycle your modem
.... and I could go on
I'd take the afternoon off work, they'd send someone by, and maybe the technician would show up.
I signed up for service with Shaw. They are the ones actually providing the service in Vancouver and while they were a little more expensive, I could no long justify the time I was wasting for $5 a month savings.
My shaw service went live and I cancelled my 3web service. Well, I guess 3web wants you to be really sure about canceling your service because they ignored my first request. I cancelled it again, and now I was being charged $11.25 a month. They don't say what the $12 is for so I assumed it was for a partial month. Nope they charged me again, same amount. I inquired into this and they said it was for my dialup service. What ? I never signed up for dialup service. I asked them to reverse the charges as I never signed up for the service - no reply. I asked again and then I found out it was now outside of the 60 day dispute window. OK, it's only $22.50, no biggie, lesson learned, right ?
A couple of months later I got a charge for $112.95. I logged into my account, it didn't indicate what the charge was for. I asked what it was for, no reply. I asked again and I was told that it was because I hadn't returned my cable modem. I was later told: "You should have received an email tell you to return your modem". Well, I didn't. I contacted them as soon as I saw the charge for the modem and was told that by then it was too late to return it.. this is so frustrating.
If you get Donna as your rep by email, start over, she will not help you.
hdagent1201@3web.com
Luke
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Review by chawma1
Posted: 1.9 years ago
member for 1.9 years, 0 visits, last login: 1.9 years ago
North York,ON
$32 per month (12 month contract)
about 30 days
"Connection was ok"
"SCAM - they will steal your money through collection agency threats"
"Stay away from this company"
| Pre Sales information:
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At first I was reading all these negative reviews about 3web but still tried it out. A year after, I decided to switch to Primus because they offer a better deal. I returned the modem and after 3 months 3web started calling me for the modem claiming they haven't received it. I immediately cancelled my credit card that was hooked up to 3web knowing that they are gonna charged the cost of the modem ($100) to it. I was trying to reach 3web customer support but couldn't get through. After 2 months I got a call from Recover Corp (collection agency) threatening me to pay $110 for the modem or I will be put to the credit bureau. These persons are rude and arrogant. I was forced to pay the said amount. This is very sad. I paid for something that I didn't get. The question is where did the modem go? When I shipped it to 3web, I didn't get any call that they didn't receive it after 3 months. So how am I going to trace where it went. Tracking number was lost assuming that 3web has already received the modem and didn't bother calling me.
So to everyone out there, stay away from 3web. I had my lesson going to a cheap DSL company with no credibility. Save yourself some trouble and money.
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Review by gachod1
UPDATED: 2.2 years ago
member for 2.2 years, 10 visits, last login: 2.1 years ago
Ottawa,ON
$31 per month
about 10 days
"Cheap"
"Everything else"
"Avoid like the plague"
| Pre Sales information:
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I originally was with Sympatico up until October '06, when my promo expired and the rate was going to get jacked to 50/month. I was getting 3008 kbps down and 800 kbps up, which is what Sympatico had told me was the limit for my line. The service was fine but billing, and now the new rate, were not.
I then called to sign up for what was then Cyberus, an Ottawa based company. I was told that they were merging with another company (which would eventually become Cybersurf) and could offer me 3web service with unlimited bandwidth for $29.95 plus tax. It sounded to good to be true, and it was.
I originally received the same speed that I had with Sympatico, but noticed that my connection would drop/resync often. I called many times and eventually my speed was capped at 2496 kbps down and 640 kbps up. That seemed to work for a while up until a few months ago when my connection again began to drop/resync. I was given some of the lamest excuses you will ever hear, from my modem being defective (same modem that was getting good speed with Bell), my line was causing too much noise/my line filters were faulty (I have a dry loop connection, so that isn't even possible), that I was too far away from the CO (Central Office... again, not possible, since I was in the same apartment - unless the CO moved), and the final straw was that my 'loop is too long' (what does that even mean). Anyhow they dropped my speed down to 1184 down and 384 up, almost a third of the speed I had with Sympatico before switching over. After weeks of trying to get them to at least get it up to at least 2496 kbps, which is what I had before, and not getting a response. I cancelled.
The stuff that people write about not being able to get through to customer service doesn't give you the full extent of the problem. They don't even put you on hold most of the time (short queue), and just tell you to call back later. You could keep getting that message for days on end sometimes. It once took me a whole week of calling several time a day to finally get someone. Horrific.
For more reviews like this one, look up 3web on here and on CanadianISP.com. This company has an absolutely abysmal reputation. I only wish I had considered looking up reviews before switching to them. Someone had told me that all ISPs that offer ADSL are the same since they all use the same Bell lines. Suffice it to say that I have learned that this is not the case.
Followup comments:
Jackman
@acanac.net
| 3web DSL customer service and cancellation I found it necessary to post this b/c I did cancel my DSL services with 3web but to my surprise I was getting charged for two month 11 dollars. Later on I found out I am being charged for Dial up service. First of all customer service suck for this reason just good luck getting through, second their excuse for the charges was that I did not cancel the dial up which was coming free with DSL, well if the service comes with DSL sign up should go with it once you cancel. So please keep this in mind that once you cancel your DSL make sure you also cancel the dial up comes with it. I just want let others who might have 3web DSL service upon cancellation to make sure they do not go through what I wnet through | |
|
xryak
@cybersurf.com
| 3web sucks big time Each time I called 3web it was a case when my DSL modem was loosing sync.
As the result the sync speed of my connection was set down.
First time from 2.4 Mbits/sec to 1.5 in April-May (do not remember) 2005.
In August 2007 I started to have sync problems again and speed was set down to ~1 Mbits/sec.
Recently sync problem reappeared and speed was set to ~560-590 Mbits/sec, but charges for golden service stay steady like a rock 
I was told by Tech support that I was far away from Central office (probable I continue to move away), I was told that there are too many people on local loop etc.
I canceled 3web services starting November 1, 2007.
One should avoid this "company". | |
|
RobinRyan
@com.mx
| 3web/cia.com is HORRIBLE What hasn't this company done?
They sent me the VOIP package, but it was the wrong stuff, and then they took another month to send me the right materials. All the while charging me for VOIP.
They cancelled my service one day by mistake, and I had to sit for an hour on hold before ever speaking to them and they said it was their mistake.
They overbilled me months in a row until I finally got through their horrid support and lines and threatened to sue.
They did not cancel my service when I requested. I left the country to begin volunteer work, and I got a bill from a collection agency 5 months later saying that CIA kept charging me and now they want money.
If any company was spawned out Satan's darkest fantasies, 3web/CIA.com is it | |
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Review by tbca
Posted: 2.7 years ago
member for 4.1 years, 66 visits, last login: 75 days ago
Scarborough,ON
$39 per month
"internet is great when ypu don't have a problem"
"no customer service. Never follow through .Cannot fix any problems"
"even @ $39.95 for voip and 6 MB internet not worth it"
| Pre Sales information:
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Let me tell you about my little story about 3 webs. I signed up in Oct. for a high speed internet and home phone (voip). After 1 month the equipment finally showed up. I hooked up the cable modem and activated the voice terminal. The cable internet was great even quicker than I was getting as a Rogers extreme customer. The problem came when I tried to access the voice service. I would never get a dial tone. After several calls over 2 weeks to there customer support line the issue was still not resolved. Then I noticed that my Phone Number had been ported to 3 web but I still have no service. I was almost 6 weeks without a home phone and after several calls to 3 web on my cell phone average waiting time is 1-2 hours on my cell phone getting charged 35 cents/minute This is running great . Then there was an issue with my credit card being stolen. I had to get it replaced. The bank denied the charged to the card while I was waiting for a replacement. And 3 web cancelled my service. I got my replacement card and I was told my service would be up and running within 24 hours. 5 days later and after several calls to 3 web on my cell phone @ 35cents/minute my internet had been restored. But it's almost been a month and I still have no home phone. I called Bell and got them to hook up a new phone line. I am waiting to see if I can get DSL in my area and if I can bye bye 3web. The low price is not worth the hassle.
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Review by darb4
Posted: 2.7 years ago
member for 2.7 years, 1 visits, last login: 2.7 years ago
Vancouver,BC
Contract price not specified.
"No dry line charges"
"Most everything else"
"3Web sucks even more than ..."
| Pre Sales information:
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Tech Support:
Services:
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Right off the back they gave me conflicting information about a "technician" having to come to my home to "check my line" after telling them that I already had cable internet.
The modem didn't ship when they said it would, it was late.
They SCAMMED my credit card with a couple of small charges and for some reason they didn't have any record of the transactions when I inquired about them and got absolutely no where after trying to deal with these peole for weeks on the issue.
You can not get through to anyone on the phone. They typically don't seem to answer emails.
Their bandwidth absolutely sucks, I am typically getting 1 - 1.5 meg on a 5 meg line when was service was fine with shaw.
In short do not support these people. They should be behind bars and not operating a business.
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Review by edg4
Posted: 3.1 years ago
member for 8.5 years, 194 visits, last login: 160 days ago
Toronto
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3web is getting from bad to worse, and it is just impossible to get through to tech support or customer service, you get a message saying you cannot be connected and then it hangs up on you. After I complained about the service including overcharges they retaliated by cutting off the service all together.
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