how-to block ads
|
»next review in page
 Review by ga2522 
UPDATED: 3.1 years ago
member for 4.2 years, 223 visits, last login: 1.9 years ago
 Ravena,Albany,NY
 $29 per month
 about 30 days
 "Call quality"
 "Website Portal, high prices, deceptive business practices"
 "Competition offers so much more!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
--10/10/06--
I thought that I was done "reviewing" this provider but after a billing error on their part. I feel it's prudent to advise people to stay away from this company. It seems they have switched hands and over the last year they went from being the best to being one of the worst options for VOIP. I can't see why people would pay so much money for these problems.. why even leave POTS?
--8/26/06--
I've canceled my service with QuantumVoice as I felt that ultimately they were not listening to their customers about lacking features, poor website, and their higher prices. I emailed them with some constructive criticism and I truly hope they take it to heart and make some serious changes. I felt bad that I left but if they were to make a major turnaround I might consider them again in the future.
--original review-- 9/1/05
I previously used Vonage and was very unhappy with their service. I switched to QV and have been completely satisfied! They were even able to port my Vonage number (which was not from a landline, it was a Vonage number) within 30 days! This answers the question, "Can a Vonage number be ported successfully", yes it can if you have a great company like QV standing behind you! I have emailed QV with several questions via email and also spoken with their staff over the phone, I really feel like they care and always go the extra mile to make sure the customer is satisfied. This was not the case with Vonage. Switching from Vonage to QV is like night and day. I would not hesitate to recommend QV for VOIP.
There are only two features I'd like to see and I know QV is working on them.. Caller ID with name and redesigned website portal.
-------------Update 2/3/06---------------
Just wanted to say that I've had this service now for several months and everything has been working beautifully! I've had no down time and the calls are very clear. The only features I'd like to see still is the name with the caller id and an updated web portal. Some of the features on the website are "Coming Soon" but I wish there was a date of expected rollout on these features. When I email customer service about the features I get a reply very quickly but still no word on exactly when the updates will be added. I'm going to stick with QV because the quality is very important to me and the service is excellent. I just wish they would make some updates to the website and features soon.
-------------Update 4/3/06---------------
Starting to get a little frustrated that caller id (with name) is no further along then it was a year ago. This is a basic feature that all other VOIP providers offer. The discussion forum is no longer available on their website. The ability to place calls via the web portal has never worked for me and now has been disabled. The ability to have busy signal calls returned when available appears to no longer be provided. The website no longer displays the star code to activate this and I've not been able to get it to work. When I called tech support the guy who took the call did not seem to know about it. Several other features that have been labeled "coming soon" for the past year have not been launched. I'm wondering what the hold up is. I feel that value is declining because of these issues. Quality is still great but features are lacking and website still needs major overhaul.
-------------Update 6/23/06---------------
I had an issue where some incoming callers would hear a message saying my "phone number was disconnected" or "you have reached a non-working number I S U P" to which I emailed QV support about. Shawn emailed me back with a solution very quickly and he explained that because I had my filters in the phone portal set to send certain area codes to go to voicemail and QV had a problem with their voicemail system it wasn't allowing certain calls to go through. I followed his advice and the problem is now solved.
Followup comments: | Forums » comments on review of QuantumVoice |
 | »next review in page (previous review)
Review by sderring
UPDATED: 3.1 years ago
member for 7.6 years, 1328 visits, last login: 1 days ago
Reynoldsburg,Franklin,OH
$20 per month
about 10 days
"Fantastic tech/customer support."
"No CID with name"
"Can't beat good ol' American tech support."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
After 5 months of service from Quantumvoice I can recommend them to anyone. It works right out of the box and thanks to my excellent ISP (Wide Open West), I have had rock steady phone service. Absolutely no outages.
I had one routine billing issue and a tech issue. The billing issue (expired debt card) was resolved over the phone in minutes and answered by an actual person on the second ring. The tech issue involved call filtering and was handled mainly via email. On one occasion tech support actually called me! It took them 5 months to resolve the issue but the communication from Quantumvoice was excellent so I wasn’t loosing sleep over it and in the end they fixed it.
My only criticisms are Quantum’s really sad web site and no name with caller ID. The web site is functional but slow and sparse. I knew Quantumvoice didn’t offer CID with name going in so I can’t really complain but it is such a basic feature there is no excuse for not offering it. They have so many other great features, it’s surprising this isn’t one of them.
After a year of deplorable service and support from Vonage and another year of WOW phone with it’s even worse web portal and weak feature set, Quantumvoice is a breath of fresh air.
================================================================
QuantumVoice has doubled their fees in the short time I have been with them. I just got a bill for $39.74 and there is no way I am paying that for VOIP. Needless to say I just signed on with another provider for $14.99/mo. QV provided great service but their fees are approaching POTS so I had to pull the plug.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
 Review by nirolO
UPDATED: 3.3 years ago
member for 9.3 years, 2959 visits, last login: a few hours ago
Elyria,Lorain,OH
$29 per month
about 30 days
"High quality, good price, BYOD allowed, complimentary e-fax #, responsive CS"
"Horrible accounting, no caller ID with name"
"Was a good experience until they started sending erroneous bills"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
ORIGINAL:
QuantumVoice is my first VoIP provider. They were the only ones who were able to tell me quickly whether they could port my existing number. Fortunately they also were a highly rated provider, which I can now concur with.
Getting my number ported from Alltel caused the order to be delayed for a month. This is Alltel's fault, I am pretty sure - it seems like they were waiting for the end of my billing cycle. Finally I got an email saying the port was going to happen - the very next day at noon! QV overnighted my equipment (a Sipura SPA-2000) and it got there the morning of the port. Provisioning called me around 2 PM and asked if everything was okay, because they hadn't seen a connection yet... I just hadn't been home from work to have an opportunity to set it up.
I got a dial tone and could call out as soon as I turned the ATA on, which surprised me because I was expecting to do a little more configuration. I did want to assign a private static IP instead of DHCP, and the QV support page provides info on how to do that. During one of my first calls to my work voicemail, I lost the ability to enter menu options, so I emailed QV support about it. They responded quickly with a configuration change to the ATA and all was well.
I have two DirecTivos and QV's FAQ says they don't support satellite receivers that need to call out. However, after some research I was able to get the RCA series 2 to call out by using ",*99" as the dial prefix. Still having trouble with the series 1 (oddly it sounds like other people have less trouble with the older Tivos).
I'm hoping they'll get enhanced caller ID rolled out soon. On their forum they've been promising it since about March 2005. My guess is they've committed to implementing it as time permits. After call quality/reliability, caller ID is the most visible and frequently used feature. Although if they're prioritizing E911 over enhanced caller ID, that's fine with me.
UPDATE (2006-07-06):
Something major has changed with these guys. Stay away. They've suddenly engaged in creative and imaginative accounting practices to backbill those of us on the deprecated Regional plan. They're now saying that the 250 minutes of LD really meant 250 minutes of any type of call, even local. When the original web page cache is thrown in their face, they say it was incorrect. Regardless, they are ignoring the 250 minute thing altogether and charging for each and every call made.
Going to have to start looking for a new provider, unfortunately. I suspect the reason they closed up the forums so suddenly was they didn't want a slew of people getting on there and complaining about their new underhanded practices.
And they never did get that caller ID with name going they promised was coming soon, back in March of last year.
UPDATE (2006-07-10):
Just got an email from QV stating that their billing software was in error due to the plan changes and that I would be credited for usage. While this is better than having to argue it any further, I don't understand why they didn't suspect the billing system in the first place, knowing that they'd just changed it. From the start they could have stated "we agree this is unusual, please wait while we examine your account". Lots of places have billing errors from time to time and it would have been understandable. Unfortunately, the way they tried to pass it off initially was somewhat sleazy.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
Review by JonR800
UPDATED: 3.4 years ago
member for 6.3 years, 1459 visits, last login: 2.1 years ago
Farmington,Oakland,MI
$19 per month
about 16 days
"Great call quality (low pings), Customer service"
"I can see how the phone portal website would bother some"
"I'm happy"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I contacted a few VOIP providers about porting my number. Two of the providers I contacted blew me off. The other two responded helpfully. Quantumvoice was one of the ones that responded helpfully. 
After answering my barrage of questions, I placed the order on 10/3. QV pretty much handled the entire LNP process for me. I was expecting much more of a hassle then it really was.
My line was ported and my accounts were setup on 10/19. They gave me a three hour window when the number would be transferred and were right on the money. I gave a 4 on ease of installation due to the fact that they use SIP and I use Asterisk behind NAT, which turned out to be a real pain to setup. They have plans to offer IAX in the near future, which I'm looking forward to. I was eventually able to get it up and running with SIP though. (IM me if you want configs / help)
I see some complaints about the website. I agree it's pretty bare, but it has what I need as an Asterisk user. The ping times (15ms on avg!) and the customer service make up for it.
Features that would make me happy (all of which are in the works or so I hear):
1.) Fail to number - If my internet goes down it'd be nice to have the service ring my cell phone instead.
2.) IAX - Makes setting up Asterisk behind a NAT so much easier.
Update 12/1/05: Looks like we have CID w/ name now! I ran a few tests setting my outbound callerid to various things and it seems to be working great so far. Very happy to see them come through on this promise.
Update 12/2/05: CID w/name is gone again. Well they must be testing.
Update 6/24/06: Quantumvoice continues to work flawlessly for me. Opened a line for my parents, who are very happy with the service. They get some people complaining about echo, but I believe this has far more to do with inside wiring than QV.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
Review by howitzer14
UPDATED: 3.4 years ago
member for 4.8 years, 79 visits, last login: 2.9 years ago
Lagrange,Troup,GA
$34 per month
about 7 days
"tech support, call quality, ease of set up"
"none"
"Saving $50 a month over POTS and better quality"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Decided to take the VOIP plunge with Quantumvoice after reading the reviews and post in the forums. The only problem I had on my order I requested a Georgia number and they couldn't provide that for 4 wks. No big deal since my relatives live in MI I took a number up there and QV put me in for a Georgia number as soon as they are available. Best part of all this was the quick response time letting me know what was going on during all this. Got the Linksys PAP2 adapter and I was up and running in about 5 min. Call quality is as good as a POTS line if not better. Best of all it passed the wife test!!! I've made several calls since I've had the device to both cellphones and POTS numbers with no problems what so ever. From what I've seen so far these guys are all over it when it comes to customer support. Something that you don't get with most of the regular phone companies. Overall satisfaction is 100%. I will update every couple of months, but I don't expect any problems. I'm dropping my POTS number today. One last note. I put the adapter behind my router without changing any settings and everything works fine.
UPDATE!!!
I've had QV for about six months now and I absolutely love it. I've never lost a call or been without service except for when the power goes out. My wife calls her mom daily and I'm saving a ton of $ over my old POTS line. Never had a problem calling or receiving calls from any cellphone. Which from some of the post that I've read other VOIP's have had some problems. I've never had to do anything with my adapter since I first plugged it in. I've got every line in my house wired, just like having a regular phone line, but with better call quality.
UPDATE 24 JUN 06
Had QV for over a year now and the service is still the same. I did have a problem when I switched to the new Belkin PreN router a couple of weeks ago. Determined the router to be the problem so I have a new one enroute. Call quality is great. Reliability is great, and customer service can't be beat. Best of all, when you do need tech support you get someone who speaks English and knows what they are doing.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
Review by ggulik
Posted: 3.5 years ago
member for 7.5 years, 150 visits, last login: 161 days ago
Chicago,Cook,IL
$30 per month (month by month)
about 7 days
"Sound quality excellent, support usually very responsive."
"Website atrocious, no caller-id w/name, voicemail problems, lacks many features."
"Very basic and good sound but lacks many features. WAY better providers out there."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I switched to this company because of good reviews on dslreports. I was tired with Vonage and the terrible sound quality and tech support so I picked this company. I wish tech support was more consistent. When it was an easy problem, they quickly answered. When I asked a harder question I never got a response.
For the most part the sound quality was excellent, WAY better than Vonage.
Now, the bad parts:
In the two weeks I had the service (May 2006) the voicemail stopped working twice. Tech support fixed it quickly both times but both times it also took me a day to realize voicemail hasn't been picking up.
The website is horrible, as others have reported. It's very basic and lacks MANY features.
The voicemail attachments were a problem for me. They were in WAV format but had some strange GSM encoding that I had a hard time finding an application to play.
At first I thought caller-id with name wasn't a big deal. After two weeks I realized I had gotten used to it.
For the record, I switched to VoicePulse after canceling QuantumVoice and although it's early I'm MUCH happier with the service.
Anyway, VOIP has been a rough ride for me, first with Vonage and then QuantumVoice but I like the idea and I'm determined to find the perfect provider.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
Review by isvirtual
Posted: 3.5 years ago
member for 3.5 years, 2 visits, last login: 3.5 years ago
Marietta,Cobb,GA
$30 per month
about 15 days
"Easy to install, good voice quality"
"service interruptions, poor user website, diminishing functionality"
"RUN"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Transferred to QV from SprintSense 12/26/2005. The service was easy to setup and use. After 2 days, my system dropped offline. I have to reboot my cable modem, hub, and ATA to restore service. This happened at least twice per week for 2 months. Customer service gave me some things to try and nothing worked. This was a real problem when I was traveling and the phone is dead at home.
Transferred to Vonage. Their dial tone quality has been outstanding. I have had none of these drop out problems.
I submitted an LNP on March 11. On March 28 or so I called QV customer service to find out why my LNP had not transferred. I was told their carrier had to release it but they would not give me the carrier name or number.
It is now April 29 and my LNP has not yet been released. This has been over 45 days. I'm paying for service I cannot use just to keep a number I've had for over 10 years. Their service is not responsive. I feel like I'm being held for ransom.
Their website featured a forum that is no longer active. There is no answer on their customer service phone number.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
Review by isvirtual
Posted: 3.5 years ago
member for 3.5 years, 2 visits, last login: 3.5 years ago
Marietta,Cobb,GA
$29 per month
about 120 days
"Good reviews, Nice sales website, voice quality is decent, tech support is responsive"
"Poor service, Poor user website, advertised features not working"
"RUN!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
|
Transferred to QV from SprintSense 12/26/2005. The service was easy to setup and use. After 2 days, my system dropped offline. I have to reboot my cable modem, hub, and ATA to restore service. This happened at least twice per week for 2 months. Customer service gave me some things to try and nothing worked. This was a real problem when I was traveling and the phone is dead at home.
Transferred to Vonage. Their dial tone quality has been outstanding. I have had none of these drop out problems.
I submitted an LNP on March 11. On March 28 or so I called QV customer service to find out why my LNP had not transferred. I was told their carrier had to release it but they would not give me the carrier name or number.
It is now April 29 and my LNP has not yet been released. This has been over 45 days. I'm paying for service I cannot use just to keep a number I've had for over 10 years. Their service is not responsive. I feel like I'm being held for ransom.
Their website featured a forum that is no longer active. There is no answer on their customer service phone number.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next review in page (previous review)
Review by PWalshe
Posted: 3.6 years ago
(review was emailed from domain GilbaneCo.com)
Washington Crossing,Bucks,PA
$20 per month
"Tech who called to help"
"Customer support, call quality"
"No matter how cheap it is, if it doesn't work its no good"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
After a disastrous bout with Vonage, inability to even get on ATT's
website and Verizon's rejection because they could not provide 911 in my
area, I went back to the reviews and decided to give VOIP one more shot,
this time with Quantumvoice. I received the ATA box in a matter of days
but could not get dial tone. I called the support number that came on
the instructions with the ATA device but could only get a busy signal.
Apparently they do not have any after hours support. I was able
to determine on my own that I had a faulty phone cable and got
dial tone once I'd replaced it. I then received several phone calls but
no one could hear me and in two cases I couldn't hear them. I called
the regular Quantumvoice number and after a series of prompts was able
to leave a voice mail in their technical support mail box. About two
hours later a tech called to say everything was good but because there
was about a 3-4 second delay on the line, having a conversation was
impossible. In fairness to the tech, from what I could hear, he seemed
light years ahead of the off-shore support I received from Vonage (and
for that matter the Netgear rep who took over an hour to set up my
router). So with my tail between my legs, I called up the old phone
company and reinstated my service with all the bells and whistles that
seemed so cheap and attractive with VOIP providers. I have concluded
rightly or wrongly that the technology isn't there yet ( I suspect my
DSL provider) and even if it were free, if it don't work - its no good.
Followup comments: | Forums » comments on review of QuantumVoice |
| »next page (previous review)
 Review by adamjwilson
Posted: 3.7 years ago
member for 6.4 years, 30 visits, last login: 94 days ago
San Jose,Santa Clara,CA
$23 per month
about 5 days
"Quick, Easy, Quality Line. Great Response from Customer Service"
"Lousy Website"
"Great Company to do business with"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Although forewarned about the lousy website (it really is dire) the service I have received has been exceptional. Moved into a new home and wanted to try VoIP (sick of SBC/ATT) and so ordered on the Thursday evening online. Received adaptor in the mail on Monday. Plugged in Monday evening and the line was live and working well.
Called Customer Service Tuesday after noticing my service didn't include International calling - no answer but left a message. Received a callback within 90 minutes stating that this had been added - which it had.
Overall, looking great so far!
Followup comments: | Forums » comments on review of QuantumVoice |
|
|
QuantumVoice
·