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Review by Will Hill 
Posted: 4 days ago
member for 167 days, 34 visits, last login: 1 days ago
 undisclosed location
 $25 per month
 "Service, Quality, Price"
 "Top Notch in all areas."
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Everything is as smooth as summer cherries.
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Review by josephf
UPDATED: 4 days ago
member for 209 days, 284 visits, last login: a few hours ago
undisclosed location
$14 per month
 about 1 days
"Everything"
 "None"
"Great service; Great value."
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My number one priority in seeking a VoIP provider to port my POTS landline to was quality. Second was price. Based on quality reviews and price comparison VoicePulse was the winner. And it was a great choice.
I chose the Local + 200 package, as 95 % of my calls are within the Metropolitan New York area, and it is unlimited with the plan priced at $14.95/month. The 200 long distance minutes included with that plan generally more than cover my usage for such.
The order for service went smooth. Although I considered accepting a device from VoicePulse, I happened to use my own device (PAP2T-NA) so I wouldn't need to return it upon discontinuing service (whenever that may occur; there is no commitments/contracts with VoicePulse.) I placed the order over the weekend, and received the instructions for service when there office opened the following Monday. (Somehow I hadn't received it via e-mail.)
After having the service for a few days, and noting it functioning well for both voice quality and service, I ported my wireline number from a CLEC (in a Verizon ILEC region). The port was completed precisely 7 days after requesting it from VoicePulse. And service thus far has been near landline quality.
8/31/09, 11/17/09: All's well that runs well. Nothing but satisfaction with VP.
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Review by innoman
UPDATED: 34 days ago
member for 7.5 years, 1822 visits, last login: a few hours ago
Charleston,Charleston,SC
$15 per month
about 3 days
"Great quality, tons of features, quick tech support"
"Given up on encryption...."
"I don't really have any actual issues"
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10/18/2009So, I have had the service for about 5+ years I guess, and it works flawlessly. I would comment on how quick tech support is to respond; however, I never need them. My mom and a few of my friends have the service now and also are quite pleased. It would be nice to see some updated features, etc.; however, I am happy with what I have.
If you are trying to decide what to go with... Get VoicePulse. If you want a free month of service, msg me and I will gladly refer you. I still have my SPA-2100 but I think they are going with newer devices now. I have no need for a landline because they are full E911 compliant. I also have my mobile (just in case the power goes out).
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Previous posts:
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I ordered my SPA2000 from voxilla and did second day. It shipped same day and it took voiceuplse about 18 hours to provision my account... Maybe less after signing up for it. You have to wait until you get your device to set your account on VP up. I am really happy with my decision to get service with VP, I only wish they had LNP. They told me it would be a couple months before they start, but they are going to offer it in the near future. And you can not beat the price!
UPDATE
LNP (Local Number Portability) is in progress for my old line. It is not officially being offered, but they are doing it for me. VoicePulse seems to be growing fairly rapidly. I rarely have any issues, and the ones I do are usually ISP related. (The cable signal is not the best at certain times of the day... They are supposed to be fixing that.) The price is so good that I hardly even notice paying for it every month. I would recommend this to anyone.
Another Update...
LNP took a little while but that was over a year ago... I am totally satisfied with the service. There is 911 coverage but not E911 in my area I guess; my cellphone offers E911 anyway and we have a wired line (my roomies company pays for that). I would recommend VP to anyone and actually have to several of my friends who are also satisfied. NO FAKE FEES/TAXES!!
Yet another... I never have any issues anymore, it is as reliable as VoIP can be. Which for me seems to be around 100%! It's cheap and has pretty much everything a person could think of.
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Review by veldy
UPDATED: 42 days ago
member for 10.3 years, 252 visits, last login: a few hours ago
Minneapolis,Anoka,MN
$15 per month
about 1 days
"High quality service. Excellent support! Price is right."
"Wish they offered BYOD that didn't lock you out of your own hardware."
"If you want a reliable service with excellent quality and price, look no further."
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I am back giving this company a try again and they have been perfect! Features are awesome. I am still doing BYOD since I already owned my equipment. I am using the unlimited local + 200 plan for $14.99 since most of the time we use our cell phones anyway. Recently, Comcast has developed an issue with the up link which used to be 5Mbps (I have the 22/5 service on DOCSIS 3.0) and now I am seeing only 512Kbps MAX. So, I lowered the bandwidth from max (64Kbps) to the next down, which is 40Kbps (G726-40) and it sounds as good as the higher bandwidth and is getting me through the downtime with Comcast (so, should I review Comcast? I will wait until after they fix this same problem yet again!). Skip Vonage and use VoicePulse is my honest opinion.
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I tried these guys when I was considering abandoning my Viatalk line. These guys were almost exactly what I was looking for. Voice quality was perfect. They had a little issue getting me setup because their E911 verification vendor failed my address for some reason (no other provider has had that issue), but they resubmitted the next day and it was fine ... but the usual configuration emails didn't arrive [due to the exception I am sure]. Tech support was prompt and accurate and had me up and running in minutes .. all via online tickets. I did call them a couple of times and got either immediate answer or as long as a 10 minute hold time ... not too bad.
The only thing I did not like is that they make you reset your adapter (mine was a PAP2T-NA) and downgraded the firmware and took over line 1 provisioned and locked me out of the admin features. To their credit, the service worked flawlessly. THe ONLY reason I didn't stick with them was because the CEO of Viatalk came to the DSLReports forums and personally offered to remedy issues and he did, almost immediately, and I am prepaid until April 2009.
Voicepulse -- HIGHLY RECOMMENDED!
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 Review by Googled
UPDATED: 49 days ago
member for 8.2 years, 1832 visits, last login: 6 days ago
Orchard Park,Erie,NY
$16 per month
about 14 days
"It works, and is priced decently"
"Once in a while calls don't ring through on phone and go directly to voicemail"
"Great service & reliability at a good price"
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2009
Had to visit VoicePulse website to see if I could block some annoying 800 telemarketers. I thought that I had the telemarketer feature turned on and do, but it doesn't block if the telemarketer provides a CallerID tag.
I was greeted by a redesigned website with easier navigation and was able to find the section to block specific numbers in a few clicks. Then used the search feature on calls received to narrow down my suspects and added the two offending telemarketers. They will now be greeted by a "line no longer in service" tone and message.
Thank you for making this task, that would be impossible/cost extra through traditional Bell companies easier.
2008
I wasn't able to get a fax sent on a Samsung CLX-3175FN to successfully transmit over VoicePulse.
(Original review from 2007)
After SunRocket burned out I needed to find another phone provider. I didn't want to go with either of the SunRocket "approved" phone suppliers. Instead I turned to BBR and looked at the rankings. At the time VoicePulse was #1 and so I went with them.
Ordering was pretty easy, just sign up on their website. Initial charge was $54.97 for activation fees and first month phone service. It took a while for the VoIP adapter to be shipped, but once received all I had to do was connect everything and it just worked and has been working since then.
Their website feels little "old", but it works and gets the job done.
Followup comments:  Lenagainster
join:2005-01-07
Silver Spring, MD
 ·VoicePulse
 ·DIRECTV
·magicjack.com
| Features????? "Doesn't have as many features as other providers"
Huh?
Have you perused the website? Your user account?
Unlimited filters, Many ways to block calls or send them to voicemail. Voicemail notification. 99 speed dials. Custom Caller ID. Local calling includes all adjacent area codes. Do Not Disturb. Scheduled do not disturb. Call Forwarding. Automatic call forwarding if power goes out. Multi-ring. Distinctive ring. Anonymous call block. Telemarketer block. Caller ID block 411 block. seven digit dialing. Others.
How many features do you think is enough? | |
| |
Googled
Yay, I have FIOS
join:2001-08-13
Orchard Park, NY
·VoicePulse
| Re: Features????? I'll rephrase then. There are some features that are included on other providers that have fees at VoicePulse. For example absolute forwarding has this disclaimer on the my account section "Forwarded minutes on local calling plans will be 3.9¢ per minute."
This statement contradicts the "Call Forward is Free with VoicePulse" that their pre-sales literature states at »www.voicepulse.com/features/adva···ard.aspx
This feature was included with the SunRocket plan with no per minute charges. Another option that I had with SunRocket was the ability to record a custom voicemail greeting. That was a really nice feature VoicePulse gives a rather generic greeting that goes something like "Extension is unavailable. Please leave a message." Maybe there is a way to do this with VoicePulse, but I haven't found it (and yes, I have looked through their website.)
Don't get me wrong though, I'm happy with my price and would rather pay for call forwarding on the off chance that I actually need to use it than have a higher priced service. The call quality and reliability of VoicePulse are what make them top notch. | |
| ymhee_bcex
join:2006-04-21
Tarzana, CA
 ·Time Warner Cable
·VoicePulse
·callwithus
| yes, Virginia, you can record out going voicemail I read somewhere that forwarding is free with "Unlimited US" plan ($20/mo); but it costs with "Unlimited local" that you (and I) have.
However, on the occasions that I actually used this feature - there was no charge. Don't know, if it's a glitch in a billing system, or "underpromise - overdeliver" but who am I to argue 
There is a way to set a personalized announcement on the voicemail - I know, because I have it But it was awhile since I set it up; so don't remember exactly.
I've been with them for a year and a half, and very happy. However, $10 more for open access seems excessive; and the web site is quite clumsy. Also, it would be nice if they allowed peering - they block both incoming and outgoing VoIP calls. | |
| | 
Anonim
@verizon.net
| Re: yes, Virginia, you can record out going voicemail "Also, it would be nice if they allowed peering - they block both incoming and outgoing VoIP calls." »i.dslr.net/v2/lite/grey/angry.gif
[ ]
Do I read you right - they really block incoming and outgoing calls from other VoIP providers? Hm, I was just about to sigh up with them. | |
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 Review by Niarlan
UPDATED: 64 days ago
member for 7 years, 2344 visits, last login: a few hours ago
Manville,Somerset,NJ
$16 per month
about 7 days
"Features Features and More Features, plus great sound quality"
"None now that they have E911"
"Great for the money with lots of features"
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Update: System again wants me to update...and still it's great!!
Update: System wants me to update my review  well 3.3 years later and still going great!
Update: Still great reliable service, very rare to have an outage and the feature set is the best. Highly recomandable to anyone who can get it
Update: A year later and still rock solid...great service
Update: Just an update on my review, the service has been rock solid for months now and wanted to reflect that in my review.
Nia
Ordered service in Oct 04, recieved the ATA within a week. Setup was quick and easy. Had some initial line problems that Techsupport was quick to help. There was the switch upgrades that made the service spotty around Thanksgiving but since then it's been rock solid.
Only have had one outage since then that was due to one of their routing partners.
I initially set this up in conjuntion to a land line, after a few weeks I ordered call forwarding on the land line and forwared it to VP. In Jan with the service showing itself to be nice and solid I started an LNP from Verizon to VP. It only took 2 weeks before the nunber was ported over and the old service was disconnected.
Nobody noticed the change in service besides the voice quality being better, my phone bills have become a nice predictable low amount. If I could get my wife to use the internet BigYellow for directory assistance my bills would be the same each month.
I went from about 60 dollars a month to under 20 a month, my wifes sister lives in the next town over from us, to Verizon that is a toll call, go figure, but with the larger area code coverage with VP people that are about 100 miles away can be local to me.
I'm very happy with the service and would recomend it to anyone.
I also have set up and told the folks in the family that in an emergancy to dial 91# for the local police or to use their cell phones, since we have 5 phones in the family that have E911 it's not a concern not to have it with VP.
Niarlan
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Review by trmyers
UPDATED: 70 days ago
member for 5.3 years, 316 visits, last login: 70 days ago
Winston,Douglas,GA
$25 per month (month by month)
about 8 days
"Unlimited Local/Long Distance for $25; Great sound quality."
"None so far"
"Definite improvement since trying them 5 years ago."
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9/12/2009 - Rock solid service so far.
8/13/2009 - About to be dumped by AT&T so I am giving VP another try. If everything goes well, I'll port my number over to them. So far so good. Call quality is as good as AT&T CallVantage which was excellent for 5 years.
All reviews below are from before 2005
Decided to try VoicePulse due to cheaper rates than Vonage and their offer of virtual number for Knoxville, TN. My current VOIP Vonage rates are higher and do not offer the Knoxville number.
Received it July 15th after ordering on Saturday July 10th. I plugged it into my LinkSys EW5Hub router at noon. It is working within seconds. I soon notice that some incoming calls are being forwarded straight to voicemail. I contact VP support via email and answer all their questions. I stopped working at 5pm and returned to my office at 10pm to find my Internet connections on both laptops stopped working and no dialtone on the VoicePulse phone. However my Vonage phone is working. After rebooting everything, still no Internet connections. I then go get my Linksys WRT54GS from downstairs and switch it out with the LinkSys EW5Hub. Now I get Internet connections on both laptops and the Vonage phone is still working. I reswitch the routers and still nothing works with the LinkSys EW5Hub but my Vonage phone (Cisco ATA 186). I reswitch again and now all work with the Linksys WRT54GS except the VP SPA 2000. I contact VP support to report the lack of dialtone.
Is it possible the SPA 2000 screwed up the LinkSys EW5Hub? It had worked perfectly for 2 years until today.
I've had Vonage for 11 months and found them very reliable. There were a few outages in the early months but have been flawless for the past 6 months. The Vonage call quality seemed better compared to the calls I made today with VP.
I plan to keep Vonage and VP for a month or two and terminate the worst of the two based on cost and quality. At this point Vonage is better by far. I'll keep everyone posted.
July 16th...8:44 PM - After corresponding with VP support about 6 times today, they decided to send me a new SPA 2000. I've got my VP number forwarded to my Vonage number which by the way has worked flawlessly. Vonage prices don't look so bad after 2 days with VoicePulse. If only Vonage would add coverage for Knoxville, then I'd stop looking around.
July 21st..10:15 AM - I received the replacement SPA 2000 and it is working. I made no changes to my router. I'm now waiting for VP to move my number from the old SPA to the new SPA 2000. The new SPA 2000 has a temporary NJ number. VP sent a prepaid UPS label so all I need to do is send the old SPA back in it's original box. I've made a few calls and the quality is good so far.
July 21st..3:30 PM - My number has been moved from my old SPA 2000 to the new one. Everything is working so far. The calls don't go straight to voicemail anymore.
July 25th 10:14 PM - I still have the problem every once in a while where the VP line won't take incoming calls and they get forwarded to the Line Unavailable number. I test this quite often with my POTS line. It's happened twice today where I call it mutiple times and the VP phone never rings....but I do receive emails from VP notifying me of the Line Unavailability. I was able to call out on the VP line so I know it is not dead. Also was able to receive calls on the Vonage line at the time VP wouldn't work. I sent an email to VP support but have not heard anything back. Once again, Vonage service is superior to VP service.
July 26th 11:03 AM - Received the following email from VP Tech Support and will test out their fix for the next 48 hours:
"We ran the trace all night and just finished taking a look at the data collected. There is something odd going on whenever your unit switches from one of our proxies to another (the switching itself is normal, and should be instantaneous). In this particular case, whenever your unit switches, there is a long period in between where it stops talking to one of our gateways, but doesn't begin talking to the new one -- and this is when your calls go to line unavailable forwarding.
We've made some changes to your unit's configuration to help us confirm our line of thinking. If we're on the right track, then you should not experience the problem at all over the next few days. We're going to leave your setup as it is for the next 48 hours, and would appreciate it if you could let us know if even a single call goes to line unavailable forwarding during that time."
July 30th - No problems since VP support changed the SPA configuration. The voice quality seems to be on par with Vonage or a POTs line. I am enjoying having the Knoxville virtual number. I've increased my ratings for VP based on the good tech support I received during my problem.
Oct 6th - I dropped Vonage and VoicePulse. Both were OK but I needed a very reliable service for my business line. I went with CallVantage and have not regretted it. The call quality is superior to Vonage and VoicePulse and the reliability has been 100% so far.
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Review by Phil75070
UPDATED: 82 days ago
member for 4.2 years, 411 visits, last login: a few hours ago
Mckinney,Collin,TX
$26 per month
about 2 days
"Customer service, reasonable pricing, customer service"
"delay in LNP?"
"well worth consideration"
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When we received notice that AT&T CallVCantage was going to cease operating come October '09, I looked into several options. VoicePulse seemed to be among those having the fewest complaints of any VoIP provider. As I did not want to bother getting my own ATA and having to configure it that ruled out some. Based on positive reviews and feedback, and few threads discussing problems with VoicePulse here on DSLReports.com, I made the move, ordering VoicePulse around June 15.
After connecting the Linksys PAP2T ATA and getting the service working ( I just plugged the ATA into the router and configured the router as their support site recommended), I then contacted them and arranged for LNP from CallVantage. Perhaps AT&T is slow due to the number of people they need to port elsewhere, or perhaps the delay was on the VoicePulse side, but it took a month to the day before my number was ported over. That was quite a bit longer than I had expected.
Everything worked well for a few weeks, then we started having problems with outgoing voice quality but on local calls only. I worked with the customer service people at VociePulse and we were constantly back and forth working to resolve the issue. Ultimately, after trying a few things on their side and me doing some things here, like testing with different routers, phones, cables, etc. we jointly came to the conclusion that it was more than likely jitter/latency related and I would contact my ISP (TWC).
Ultimately, TWC said that as long as I was not having a problem browsing the internet, they could not / would not be responsible for the "quality" of the internet connection as it affected the quality of third party VoIP services, so it was back to VoicePulse hoping there was something they could do. The last thing I wanted to do was go through the hassle and cost to switch internet and TV providers and I didn't want to switch to TWC digital phone due to what I perceive as a lack of concern on their part. Again, the determination to fix the problem was evident with VoicePulse and they have ultimately done some things on their end, perhaps even unique to us, to restore voice quality to the excellent level we enjoyed just after signing up with them.
The true measure of a company and its customer service is not when things are going good, but when there is a problem. The concern and determination to fix the problem were evident in every conversation with VoicePulse and they even followed up with me while I was working with my ISP to see how things were progressing on that end. VoicePulse has come through with flying colors and I recommend them to anyone for serious consideration if you are looking to use VoIP for the 1st time or are looking to replace your present provider.
Followup comments: Lenagainster
join:2005-01-07
Silver Spring, MD | Static IP address Did you look up on the VoicePulse website the procedure for setting up a static IP address for your TA? That helped me with a bit of noise I was having, and no problems since. | |
| | Phil75070
join:2005-08-17
Mckinney, TX | Re: Static IP address One of the first things I did was set a static IP address as I had done that with the CallVantage ATA, also, so I could set up Port Forwarding. | |
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 Review by danny9
UPDATED: 112 days ago
member for 7.3 years, 3601 visits, last login: 7 days ago
Clinton Township,Macomb,MI
$15 per month (month by month)
about 3 days
"suburb call quality, excellent list of features"
"If there are any I have yet to find them."
"Great value for the money."
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I have had VoicePulse for 2 weeks now. Here's my run down:
1) Web site is not popcorn to the eyes but very well organized and extremely easy to use.
2) Installation was a peice of cake. Able to use within minutes. Because VP puts you in the system before the device even arrives you can configure the voicemail, speed dial, filters etc. ahead of time. I also changed the settings on my router that they recommended before the device arrived.
3) Call quality has been outstanding. Better then my pots line.
4) Reliabilty: No problems so far.
5) Haven't had a need for tech support so far but did send 2 emails with some basic questions which were answered very fast. They also have a tech support phone number now.
6) Can't beat it. Had Talk America local plan for 19.99 a month plus the numerous charges and my bill averaged about 38 a month. Now I pay $15 for unlimited local and regional calls plus 200 minutes of long distance. One of the big voip companies I checked had only 1 extra area code for their regional plan. I have 6.
Their features are great and I've checked them all out except 3 way calling and conference calls, and they all work. I get a kick out of the filters. If someone calls that you do not want you can set up the phone so they always get a busy signal, an out of service message or even a recording from the rejection hotline, everytime they try to call again. There's also a feature that will block every number that is hidden with private or unavailable from ringing your phone. The caller is given the option of entering their number to continue. Outstanding features and these all work
One thing they were not offering at this time was LNP. But I liked the number they gave me so much I'm keeping it.
The final word is excellent!
Update 8/30/04
It's been a month now and all is wonderful. Everything I said in my original review stands. No problems. Has been flawless.
update 03/31/05
Well I've been using VoicePulse for 8 months now and I have to say I like it more then I did since the last review.
The service has been excellent and extremely reliable. I forget that it's VOIP and not a pots line of which I cancelled 7 months ago.
All the features I use have worked flawlessly since day one.
Final word is still excellent and add outstanding!
update 09/04/05
Had VoicePulse for over a year now and as happy as ever with it.
A few minor burps over the year but nothing major. Has been flawless and just as reliable as the pots line when I had it.
Still recommend very highly.
update 06/21/06
On 7/29/06 It will be 2 years since I first began using VoicePulse. As I said before I still couldn't be any happier with this service.
For 2 yrs. it has been almost flawless. The Features are still Outstanding, the sound qualities are awesome.
VoicePulse has been Fantastic for me!
03/15/2008 Update:
Going on 4 years with VoicePulse now.
Still running and working perfectly.
Have had better service and quality then I ever did with landline service.
Still a Keeper.
Update 08/01/2008
On 7/29, I have been using VoicePulse for 4 years now.
What can I say that hasn't been said prior?
Everything I said good about VP still stands.
Call quality is extremely good.
Calling features are the best around.
My favorite is still the calling filters which allows me to block any individual number I so chose. From a constant busy signal to a number not in service or even the rejection hot line. Awesome!
I've had fun with this one and if you so desire you will be notified by e-mail that the number tried calling.
Call manager is another good one.
Check out their website for a complete list of features.
These run alot of money if purchased from AT@T for example.
I'll be with VoicePulse for another 4 years and beyond.
Thumbs up to VoicePulse and their staff.
Update 07/31/2009
This past Wed., 07/29, I have been with VoicePulse for 5 years now.
I really have nothing to add to what I've said before.
Great service and excellent reliability is still the norm.
The one feature I am disappointed about is the lack now of e-mail responses if someone tried to call with a blocked number.
Their service department says they plan on putting back this feature.
We shall see.
Still a big thumbs up!!
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Review by Lenagainster
UPDATED: 153 days ago
member for 4.8 years, 1404 visits, last login: a few hours ago
Silver Spring,Montgomery,MD
$16 per month (month by month)
about 7 days
"Total Control over your phone"
"none"
"Excellent value"
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Update 6/21/09 Just an update regarding the update of 5/28. Ever since I set a static IP address for the TA, the service has been perfect. Not a glitch.
Update 5/28/09 Had an issue where I would not get a dial tone the first time I attempted to make a call, but after hanging up and trying again, I'd get the dial tone. Also noticed that occasionally the person I was calling would hear silence during part of the conversation. Did a search on the VP website and found comments where the dial tone issue could be caused by dynamic IP addressing and one should set a static IP address for the TA. Made the switch to static IP addressing and so far, no dial tone problems and no lost conversations. Still pleased with the service and have no intention of lowering my ratings after this minor issue.
Update 4/13/09 One of my pet peeves is telemarketing and even though I am on the Do Not Call List, we still get a few unwanted sales calls, political calls and charity calls every week. Some are exempt and some just violate the law. So for the past two years, when I would get a call from a telemarketer (who never leaves a voicemail message, they just hang up and call back later), I would block their number with a 'not in service' message. I had accumulated 85 filters doing this. I got to the point where it would be easier just to create a filter for each of our friends to allow their call to go through (a White List) and send everyone else to voicemail. Then the pesky telemarketers could not ring our phone.
So I made a spreadsheet of our relatives and friends who are most likely to call, and once I had their phone numbers in the proper format (1xxxxxxxxxx), it was an easy process to copy and paste the new numbers into the existing filters and change the action from 'not in service' to 'always ring'. Then I created a filter to send everyone (else) to voicemail.
What a pleasant change. Whenever the phone rings, no need to check the Caller ID to be sure it is someone we want to talk to. No more telemarketers!
When I do get a voicemail, VP sends me an email with the number of the caller on it. If I miss one of our friends/relatives, it is an easy matter to add their number to the White List. I finally feel that this phone service, that I pay for, is mine, and mine alone, and doesn't belong to the general public to call whenever they feel like it.
I have read about other VoIPs with even more elaborate White List capabilities, even basing actions on the time of day. (I think my scheme with VP defeats the Scheduled Do Not Disturb). But none of them allow so much for the mere $15.89 that I pay for the Local Plan. What a deal!
Update 4/5/09 Over two years of exceptional service.
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