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Review by nooner 
UPDATED: 1.3 years ago
member for 8.4 years, 401 visits, last login: 23 days ago
 Roswell,Fulton,GA
 $16 per month (month by month)
 about 3 days
 "Low price; 1-minute installation; initial call quality very good"
 "None yet"
 "VoicePulse made a good first impression"
| Web-site:
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I ordered the unlimited local plus 200 minutes long distance plan for $14.99/month. I placed the order online late at night on Monday 4/18 and received the Sipura SPA-2000 today. VoicePlus communicated well during the ordering process, emailing order confirmation and later UPS tracking info.
Setup was very simple - it took longer to unpack the box than to connect cables, get the SPA-2000 synched, and place the first test call. Sound quality is good (better than cellular) and the basics such as voicemail were easy to setup on the website.
I rarely use fax anymore, but I was able to both send and receive faxes using my PC's modem. I didn't change any modem settings.
I use a cable modem for internet access with Charter. I have a 2Wire gateway device acting as router/dhcp server/firewall/bridge with a 10/100/1000 switch to connect to the SPA-2000 and other ethernet devices on the LAN.
So far, so good. We have multiple mobile phones within the household, so I'll seriously consider porting our phone number from Bellsouth and dropping Bellsouth entirely - if I'm still happy with VoicePlus during the next several weeks.
UPDATE July 02, 2008:
Shortly after posting my initial review, I ported our home number from BellSouth (now AT&T) to VoicePulse. After 3 years I'm still extremely pleased with VoicePulse - call quality, price, billing and customer service - all are excellent. I've come to really appreciate the web tools for call management. Any call quality problems have been due to Charter's mediocre ISP performance. We have family and friends overseas, and the international rates are as cheap as I've seen anywhere.
All in all, VoicePulse has given us good technical service and a great value. I would recommend them to anyone looking at similar VoIP plans.
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 Review by swintec
UPDATED: 1.5 years ago
member for 5.9 years, 2467 visits, last login: a few hours ago
Alfred,York,ME
$15 per month
about 3 days
"Tech Support, Call Quality and Features"
"Wish they had some new features..."
"This Company is THE VoIP company"
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UPDATE- 5-02-08- Service continues to be top notch, I now have two lines with them. Only thing I wish is that they rolled out at least ONE new feature...but I guess if thats the worse I can come up with, it really is a non-issue. 
UPDATE- 7-05-06- Still have Voicepulse and I am right at my 1 year mark for service with them. They are still what a VoIP company should be. Have not had any real outages this year. The feature set has remained the same however since I signed on with them, I wish they would roll out at least one or two new features at some point. One good thing, I now have 911 service. All emergency calls get forwarded to my local dispatch center. I believe most of Voicepulses coverage area has 911 service now. Tech support is top notch with any questions you may have, THEY actually call YOU to make sure all issues and questions are addressed. When was the last time a company did that? Bottom line, they are the Cadillac of VoIP service. Once we ditched Verizon, we never looked back.
I looked over many VoIP companies over the course of a year as they started to pop up and none could offer me Line porting for my Maine number. Then low and behold back in June, voicepulse showed they could do it. So i signed up for there service ASAP. Sign up went smoothly online through there site and the forms to start the LNP were emailed quickly once I called and asked for them. Adapter arrived in about 3 days. Plugged in and away I went. Porting my number took about 3 weeks, not bad at all. The original adapter went bad so i had to deal with tech support quite a bit while they troubleshooted it over the phone and finally agreed to send a new one. Credit for the original took quite awhile but eventually happened. Now with new adapter I am cooking right along on there local unlimited plan. Don't let the word "local" make it sound like nothing, there local calling areas tend to be entire area codes, and I also get 200 minutes for anywhere else in the country. Plenty for this house. 911 is non existent as of now but i assume in time it will be implemented because of the FCC. This company also offers one of the better feature sets out there. The telemarketer block is priceless. Overall, you can not go wrong.
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Review by te100
Posted: 1.7 years ago
member for 4.9 years, 171 visits, last login: 119 days ago
Daleville,Dale,AL
$24 per month
about 7 days
"easy easy easy"
"none so far"
"great service"
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I've just switched from Packet8 to VoicePulse after reading reviews on dslreports. The final decision was that VoicePulse offered local numbers. The linksys adapter arrived and it took less than five minutes to hook it up and the phone worked immediately. It took longer to cancel my account with Packet8 than it did to setup VoicePulse.
I would not hesitate to recommend either voip provider.
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 Review by gigahurtz
UPDATED: 1.7 years ago
member for 8.1 years, 2399 visits, last login: a few hours ago
Palm Coast,Flagler,FL
$14 per month
about 11 days
"Features! Great cal quality, excellent customer service.."
"Claimed to have E-911 - did not"
"$15 a month gets you great quality calls, excellent customer service and a number of features"
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++UPDATE: 3/29
I canceled my service yesterday (3/28) and I'm happy I did so. When I signed up, I was informed I had E-911 service. A couple of weeks later, I attempted to call 911 to test and received a busy signal. I put in a request to VoicePulse and they looked into it immediately. A couple of days later I received a call only to be told that E-911 isn't available in my area (why did you tell me it was then) and that i'd just be forwarded to my non-emergency sheriff's department number.
I've also been having call quality issues when uploading large files/using full upstream. I forwarded ports, used DMZ, used QoS (software based, 3rd party firmware, etc) and nothing, I repeat nothing resolved this problem all together. I didn't want to purchase more hardware and did have one outage in the short time I had service.
Overall, for $15, the problems aren't worthy enough to complain. Their customer service was EXCELLENT, always responding immediately and the service was not bad at all. I was not happy with being told I have E-911 only to find out after I signed up that I do not.
I do appreciate the fact that they honored the 30 day guarantee even though I was on day 31. They stated they wouldn't as I placed the order on 2/13 and technically my 30 day guarantee ended 3/13. I informed them that I didn't receive the adapter until 2/27. They honored the 30 day guarantee and we're both happy.
If E-911 isn't that important to you, VoicePulse is the way to go.
Call Quality: 4 out of 5 (lowered from 5 to 4 due to occasional echo and break up; you can blame my ISP [8/512] but I don't think that's the case)
Tech Support: 4 out of 5 (lowered from 5 to 4 due to the fact that they informed me that I would have E-911 available and that I could signup when in fact I did not. I didn't know where else to deduct this.)
-----------------
I've been waiting for VP to offer E-911 service in my area (or in general for that matter) for quite some time now. I contacted customer support in November and received a response within a couple of hours. I was put on a contact list to be informed when service would be available to me. I was told somewhere in January 2006.
I e-mailed customer support on February 13th, 2006 and was informed that service would be available to me. I quickly signed up and received the confirmation e-mail. I e-mailed a couple of days later to follow up and was informed that my information was being sent to E-911 addressing and that i'd receive a shipping confirmation shortly. I ended up receiving my confirmation a couple of days later and then my adapter.
I received my adapter on February 27th and hooked it up right away. The service was instant. Call quality is amazing and the features are GREAT! I can't believe how many features are included in this line (all for only $14.99 a month!!!!). I've been calling everyone and telling them about the service. No one even mentioned that I sounded like I was on a different line.
Customer support is by far the best thing about this company. I e-mail customer support and receive a phone call (no matter what the issue) in a matter of a couple of hours (sometimes less). The issue always gets resolved and I receive a follow e-mail confirmation afterwards.
My next step is porting my number from Bellsouth. I'll post an update when that is complete.
If your in the market for VoIP and VoicePulse is available to you - go for it and don't look back. This is by far the best VoIP offering around. It doesn't get any better than this.
Followup comments:  Lenagainster
join:2005-01-07
Silver Spring, MD | Update 2/10/08 What was updated in this review reposted on Feb 10, 2008? | |
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 Review by jmirabella
UPDATED: 1.8 years ago
member for 6.1 years, 2711 visits, last login: a few hours ago
New York,New York,NY
$26 per month
about 7 days
"Works every time I try to use it"
"Not the cheapest"
"More reliable than the others"
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I am going to give VP the benefit of awesome support, since I have not had to contact them.
The service is great, I dial a number, and the other side actually rings.. and I am using the same setup that other voip companies tell me was faulty.
Overall I am very happy.. it works, bottom line...
the one drawback for me is not being able to see/hear voicemails from the web page/control panel.
update: 1/29/08
I have had to contact support a few times and what a difference from the other companies I have dealt with.. they call you back almost immediately after submitting a ticket to help you resolve your issue. then they call you daily if they are waiting on information from you such as troubleshooting steps / testing / etc..
I am very impressed with their support department.. sets the bar very high for everybody else I talk to.
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Review by Wirles
UPDATED: 1.8 years ago
member for 8.8 years, 331 visits, last login: 285 days ago
Byron,Peach,GA
$24 per month (12 month contract)
about 4 days
"Has worked like a POTS line but better."
"No 911 yet."
"Wished I would have started with Voicepulse."
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April 24, 2005
I had originally tried out Lingo. After about 2 months of frustration with Lingo's service going down, calls not completeing, and overall dissatisfaction, I started looking for an alternative. My choice was based mainly on reviews on broadbandreports.com and responses from the VOIP forum.
I have to say that Voicepulse has exceeded my expectations. All my calls have completed. There is no lag from dialing to getting a ring when making a call, and no uncomfotable delay while talking. The call quality is absolutely awesome, and I love the fact you can pick you codec by selecting the bandwith saver. All my family and friends don't even know I am on VOIP. Another nice feature is the contact list so that you can customize your caller ID for people you know when they call you.
The Web interface is easy to work with, and very intuitive. I have not had any problems with the web interface. Customer service has been very helpful. I originally signed up for the 25.00 a month plan because I didn't want to pay the high startup fee with the America Unlimited pomotional package. But two days after I signed up they lowered the cost to the same as I paid for my original plan. I called customer service and they moved me over to the unlimited plan at no charge. I also qualified for the competitive upgrade, which gives you 50 dollars if you switch from a qualified VOIP competitor.
Now for the problems.. I am still waiting for my competitive upgrade form. And my voice mail would only record about a second until it disconnected. One call to customer service and the voicemail issue was resolved.
At this point I would whole heartedly recommend Voicepulse. It has worked as advertised and they have provided a great service. My wife was very frustrated with Lingo, but is raving about how great the Voicepulse serviceis now. And as all you other husbands know if the wife is happy, then everyone is happy.
new update:
I now have the 14.95 a month plan and the service is still excellent. They now offer 911 and I am very happy with my VOIP. The local area is very large and I still get 200 minutes of long distance on top of that. I would still recommend this service to anyone and everyone
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Review by kieranmullen
Posted: 1.8 years ago
member for 3.9 years, 662 visits, last login: a few hours ago
Portland,Washington,OR
$11 per month
about 1 days
"Good custoemr service, good rates $11 for 4 lines of service"
"Adding more than 3 lines is more expensive than getting another 4 on another number"
"Great for small business. Reliabile too."
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Great for small business. Reliabile too. Would suggest to anyone running asterisk or anyone who has a line linevoip adapter.
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Review by music4praise
Posted: 1.9 years ago
member for 3.7 years, 1213 visits, last login: a few hours ago
Big Rapids,Mecosta,MI
$16 per month (month by month)
about 5 days
"Month after month, it just keeps working"
"Voicemail does not date/time stamp"
"Great value"
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I first got Voicepulse in September 2004. At first I used it as a second line for testing, long distance, and a throw away number to give to mail order companies. There were some issues getting it to work with the old Belkin router I had but it worked great with a Linksys one. Since then I replaced my router with another one that had QOS settings which helped keep the phone going when someone in my family was doing file downloads.
Customer service has been terrific. The issue gets taken care of and I get a phone call to check up on the work order. Over 3+ years I think I have had only five issues.
Most of the time, calls are as good or better than a pots line. Occasionally there is a little echo. It seems to be isolated to a few troublesome local exchanges. Long distance is nearly always flawless as are calls to/from my own exchange. There was a period of about three weeks this November that occasionally callers complained that they our voices were breaking up. Pingplotter showed some serious issues with some routing in Chicago. That seems to be resolved. It was not a Voicepulse issue.
In January 2006 I ported my landline number and since I have used Voicepulse and cell phones exclusively. Except for the period mentioned in the previous paragraph, it has worked great.
Even though Voicepulse has not rolled out any new features in a while, they still have more than most other voip carriers. I particularly like the anonymous call blocking. It gets rid of most telemarketers effectively. If other numbers get to be a nuisance, I block them individually.
There are only two things that I would like improvement on. First off, the voicemail really needs to have date/time stamps. If I am gone for a few days it is difficult to know which calls are which without a timestamp clue. Secondly, I wish they would set outgoing calling id name. Since we ported a number, the name is still showing up in some cases but we do get the occasional complaint from people we call. Incoming calling id name works just fine.
Followup comments: Lenagainster
join:2005-01-07
Silver Spring, MD
 ·VoicePulse
 ·DIRECTV
·magicjack.com
| Regarding voicemail We solved the voicemail/timestamp issue by getting a digital answering machine. Much more convenient to get the calls off the answering maching either at home or remotely. Voicemail is only used for ignored call waiting calls.
Or, with a bit of plodding, you could check the incoming calls on the call log against the voicemail and get the time of the call that way.
Or you could have them send you an email every time you get a voicemail, and the time information will be on the email.
The Caller ID thing is 'iffy'. Some see our name, others don't. I guess it depends on what data source the person receiving your call has with their service.
I agree with your assessment of VoicePulse. I've only been with them for a year and have been very pleased. With all the features for a mere $15.89 per month, how could we go wrong? | |
| | music4praise
join:2006-02-22
Big Rapids, MI
·QuantumVoice
·VoicePulse
| Re: Regarding voicemail I appreciate your attempt to provide us with a workaround to the time stamp issue. To me the time stamp has the most use when you are actually listening to a message. I have used the call log from the website a few times when it was really important to track down the time a call came in. It just shouldn't be necessary.
My wife and I think it is rude to interrupt someone's call with call waiting so we have it turned off. We want voice mail in particular for those occasions. Going back to an answering machine is not desirable since it cannot take a message when the phone is "busy." | |
| | | Lenagainster
join:2005-01-07
Silver Spring, MD | Re: Regarding voicemail Well, I certainly won't 'attempt' to make any suggestions to you again. You seem to have your mind made up. | |
| | | | music4praise
join:2006-02-22
Big Rapids, MI | Re: Regarding voicemail My use of the word "attempt" was not intended disparagingly. I'm sorry you took offense at it. | |
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Review by VVoIP
UPDATED: 1.9 years ago
member for 6.4 years, 473 visits, last login: 1.9 years ago
San Antonio,Bexar,TX
$16 per month (month by month)
about 7 days
"CID w/name, 7 or 10 or 11 digit dialing"
"rigid, irrationally unhelpful tech support, suddenly lousy incoming call quality"
"Excellent set of features, used to be great sound, now only okay on outgoing"
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Dec 9: I added Time Warner Digital Voice for less than nothing as it turned out. Because of a bundling offer, my bill actually went down. However, I kept my VoicePulse number, switched down to a lower-priced plan, and use their automatic forwarding feature to get calls at the new number. VoicePulse does have a great feature set, including screening features not offered by Time Warner.
My best guess is the reason for my call quality troubles has to do with my phone number. Originally the number was from SW Bell (now AT&T), then over to Packet8 (using Level3), then over to VoicePulse, where I was very satisfied for a couple years. I read that the Bells are trying to reclaim their old numbers, and figure something happened pertaining to my number, something VoicePulse knows about but did not share with me. I know that some callers are not able to reach my number now, when they didn't have that problem in the past, including the past with VoicePulse.
From what I read, I guess VoicePulse does not normally use Level3. Since VoicePulse does not offer 911 where I live in Texas (which I think precludes it from signing up anyone new here), I see my experience as an outlier and would predict good VoicePulse service for new customers not porting old Baby Bell numbers. It is all rather mystifying, but I don't intend to update further unless things magically get back to the way they used to be.
Oct 13: I am learning to live with having to call people back who call me. While outbound calls are okay, incoming calls continue to be like the bad old days of VoIP. There is up to 90% packet loss at two nodes on ping plotter, both associated with LVLT, VoicePulse's backbone. The sites are ae-2.ebr1.Washington1.Level3.net (worst) and ae-5.5.ebr1.Atlanta2.Level3.net.
Maybe I should pursue this further with VoicePulse, but they have already said: "We have received an update from our upstream provider regarding the second request we submitted to them on 10/10/07 to double check that the issue you experienced on 10/02/07 would not be effecting your call quality. Our upstream provider has verified that the issue from 10/02/07 was an isolated issue and would not be causing any current call quality issues for your VoicePulse line."
Should I switch? Maybe. But the VoicePulse feature set is fantastic. So, for now I will just wait and hope LVLT gets its act together. It would be awfully nice if VoicePulse would prod them to redo whatever they did on 10/2, but perhaps the two people in VoicePulse tech support are intimidated by the huge LVLT. Also, I figure if I am having this problem, there will be other Level3-using companies with customers having similar problems, so that gives me some hope that my service problems will someday vanish. If so, I will revise this review again.
Still Oct 10: VoicePulse has said it contacted LVLT today and all agreed it was not their problem. I am told to work it out with Time Warner RoadRunner. VoicePulse offers no explanation for why outbound calls are consistently alright while inbound calls are consistently not. Just now, the inbound call from my daughter was garbled, but it was fine when we simply hung up and called her back.
Oct 10 again. After I had posted the review below, they called me back and said they would contact their carrier after all. If this gets resolved, I will revise my review of course.
October 10 2007: Wow, what a difference a week and a half makes. VoicePulse was wonderful up until then, when the service quit for some reason. When I called customer service from a different phone, Martin at VoicePulse sent a ping to my VoicePulse line, but could not reach the number. He said he would contact LVLT or whoever the backbone provider is, as the problem was there and not at either my end or at the VoicePulse end. He did as he said and the service was restored. Sort of.
Now all my incoming calls have frequent stutter and dropouts. Outgoing calls are okay. So I called VoicePulse again. After over 20 minutes on hold as the "first in line" and after sending an IM to pick up, Ryan answered. He wanted me to jump through hoops. Run speed test (fine). Run ping plotter, which I did for 24 hours. It showed latency problems (up to 500).
I sent in the ping plotter file as requested and Ryan called. That was an incoming call, and the call was beset by dropouts throughout. I called him right back and the call was completely fine. Perfect, actually. Again, back-to-back calls, incoming bad, outgoing good. Can anybody explain why it should matter if I make the calls myself or if various others in various places call me?
Ryan said I must contact my broadband provider (Time Warner Roadrunner) about it. Huh? The problem never occurred at all until my service went out and Martin at VoicePulse contacted LVLT (or whoever is their voip intermediary) to restore it. Now the problem is consistently present on incoming calls, but consistently absent on outgoing calls. I asked Ryan to contact their intermediary provider again and just have them redo whatever it is they were asked to do last week. Ryan said the two problems are unrelated and he would not make that request. "Please?" "No." "Tell them you have a customer to humor?" "No."
I asked to speak again to Martin, who had made the request last week and seemed cordial at the time. Martin did pick up, but simply parroted Ryan. He declared that having my line reconnected last week had no possible connection to my current problems. I asked him to humor me. Even if it was all some extraordinary coincidence that I cannot understand, I asked that he please acknowledge that there is a possibility the change last week caused the problems that occurred immediately afterward. "Please just ask them to redo last week's fix," I pleaded. Like Ryan, Martin said "No."
I asked if there was anyone higher up I could speak with. He said there were certainly people higher up, but not that I could speak with. I told him I hated to change my Broadband reports review, as I have been an avid fan of VoicePulse up to now. He had no comment.
Blast! I want my old VoicePulse back. I don't want to pay twice as much for Time Warner Digital Voice, but that seems the most promising route for me. I am sad about this. Are all the independent VoIP providers dying? VoicePulse had such great quality, and I love the feature set. But understanding what people at the other end of my calls are saying is somehow awfully important to me.
_________________
June 2, 2006: My mistake in my May 27 edit. I see that VoicePulse does have call filtering, which means you can send selected numbers to voicemail, busy signal, or elsewhere.
May 27, 2006: I just thought I'd update from last June to say that VoicePulse continues to be great. No issues, faultless voice quality, clockwork automatic billing without any unexpected extras, and voicemail that is also sent by email - I like that. I continue to be grateful for the 7, 10, and 11-digit dialing options. Just no faults I can think of. Thanks, VoicePulse. If I had to add a feature, it might be to be able to selectively block calls from specified numbers. Then again, maybe it's there and I missed it. I like and frequently use their *69 callback and *123 voicemail features. I just wonder if investors in the Vonage IPO have a clue about the existence of such great values as VoicePulse.
___
from June 11, 2005:
I have no faults to find with VoicePulse. Their very helpful customer service people succeeded in porting my number from Packet8 in less than a month, despite Level 3 (Packet8's wholesaler) originally rejecting the request on account of what turned out to be a mistake in Level 3's records.
I didn't file the porting request until I had done a side-by-side comparison, but then had no hesitation about going with VoicePulse. The main advantages VoicePulse offers are:
1) telco-quality or better calls with no dropouts;
2) caller ID with name;
3) seven-digit dialing.
VoicePulse has a full feature set. One feature that has turned out to be a real pleasure for me is that VoicePulse accepts numbers in 7-, 10-, or 11-digit format. It turns out that this feature is quite useful in conjunction with caller ID with name. My telephone allows me to scroll through the list of recent calls, and select a name and number to call back if I want. The numbers on my phone appear in a 10-digit format. Since VoicePulse doesn't care if you use 7, 10, or 11 digits, the callback feature works smoothly. With my previous carrier, I would need to reenter the number as 11 digits, and have to guess as to whose number it really was.
I can't think of anything wrong with my VoicePulse service, and so give it nothing but the highest marks. Of course, there are always improvements possible. For example, VoicePulse does not have 24/7 customer support; it has not yet met the FCC mandate for 911 service; faxing is unreliable; and I might prefer a slightly higher call loudness. But I am stretching. For just over $25/mo including all taxes and fees (of which there are none), along with a free first month and the competitive upgrade rebate I expect to receive soon, the price is very right for what strikes me as a stellar service.
Followup comments: 
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Latency is a killer... If Pingplotter is showing high latency on one hop, find out where the server is and who owns it and that should be the issue.
Has your ISP recently changed your routing perhaps? | |
| | VVoIP
join:2003-06-16
San Antonio, TX | Re: Latency is a killer... I just do not understand how I can cure the problem on incoming calls by hanging up and calling them back. Still going on that way. | |
| | | | | | | VVoIP
join:2003-06-16
San Antonio, TX | Re: Latency is a killer... Thank you for your help, ptrowski. Very much appreciated. One more question, though. Wouldn't incoming call routing be a Level3 issue and not one the ISP would have anything to do with? | |
| | | | | | | | | | | VVoIP
join:2003-06-16
San Antonio, TX
·VoicePulse
1 edit | Re: Latency is a killer... I guess I need to have ping plotter going again during calling where I can see it at the time, but my recollection last time I did that is the spikes were present on incoming calls but stopped on outgoing calls. I won't do this right away, but will try to get the IP address data and let you know. Also, FYI, here is my reply to an IM from another member:
"No, thanks for asking. I just do not think it is what VoicePulse says. They say they discussed the matter with someone at LVLT and they all agreed there was no need for them to do anything. Instead, I should take the matter up with my ISP.
BUT, it's the same ISP whether the call is incoming or outgoing. And the inbound ones consistently have problems, while the outbound ones do not. Also, the problems only started after I called VoicePulse to say that my line was totally unreachable, which they confirmed and said they'd take the matter up with LVLT. Right away, my line was back in service, but with the problems I described. Any insight?" | |
| | | | | | | | 
mb
join:2000-07-23
Washington, NJ | ISP issue maybe? I remember reading somewhere that some Cable ISP's were blocking certains ports that VOIP uses. Is it possible this may the case here? | |
| 
CJohnston
@nuwaysupply.com
| Experiencing the same thing... I'm experiencing the same thing. Garbled audio on incoming calls, but returned (outbound) calls are fine. I'm feeling like an idiot now since some friends of mine just signed up based on the rave reviews my wife and I had given VoicePulse. They just ported their Verizon number to VoicePulse, and now they're having this inbound issue.
FWIW, we're both on Charter's 3M/384k service, which has worked fine until a few weeks ago. I don't believe the problem is with the ISP, since outbound call quality is fantastic.
I, too, have run the Pingplotter and sent the results to Ryan. Nothing really showed up, and of course, I could not duplicate the problem with Ryan.
I believe my father may be experiencing the same issue (he's on VoicePulse, too), though he doesn't use his phone nearly as much as my wife uses ours. I'm starting to think this problem is more widespread than I initially thought.
I'm going to call VoicePulse today to see if they can shed any light on the issue. I'm glad to know this isn't some isolated issue. Same problem, different ISPs -- that indicates a network issue, not an ISP issue... | |
| | 
ga2522
join:2005-08-18
Ravena, NY | Re: Experiencing the same thing... I've been experiencing the same thing for the past couple of weeks, just wondering if you ever had yours resolved? What did you find out? | |
| | | VVoIP
join:2003-06-16
San Antonio, TX
·VoicePulse
| Re: Experiencing the same thing... I just updated my review and saw your reply and a couple others. I now have two numbers, one Time Warner and the other VoicePulse, which automatically screens and forwards. I pay less now than before, but would gladly pay more for the previous level of service. | |
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| Forums » comments on review of VoicePulse |
| »next page (previous review)
 Review by Quantum
UPDATED: 1.9 years ago
member for 5.8 years, 1779 visits, last login: 2 days ago
Colorado Springs,El Paso,CO
$16 per month
about 3 days
"Easy to signup, easy to setup, straight forward instructions, excellent."
"None."
"Highly recommended!"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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November 30 2007 Update:
Moved to Colorado, while settling down and getting some other things taken care of, I was still using my service with my old number without any issue. Once ready, I requested a new number for the area I moved to. I got my new number the day I called them. Didn't have to do anything from my part and didn't cost me anything; within minutes I was using my new number.
Everything is still working great and I have not had any problems what so ever.
May 16, 2006 Update:
Excellent service, excellent support.
VP provides an excellent VOIP service with crystal clear calls and features galore. There is no going back to POTS as long as I have broadband and VP.
Actually I have to commend this company for their dedicated and excellent support people.
There has been once or twice that I have had to get in touch with Support. I sent them an email through the VP website and within a few hours or so, I got a reply asking for some more info to troubleshoot my problem. By the next day whatever problem I had was resolved to my satisfaction. At times they even called me to make sure that they understand the problem and to offer some solution.
The one problem I have had was that the firmware to my Sipura got corrupted and I couldn't make or receive calls and couldn't flash with a new firmware. Got in touch with VP and after support couldn't remotely reset/upgrade the firmware, they told me that they will send me a new ATA and in return to send mine in when I receive the new one.
Two days later I got the new Sipura, plugged it in, worked like a charm and returned mine. The best part is that I own the ATA and they did not have to replace it for free.
A+ company.
I just wish other companies could learn from VP on how customer service should be provided.
Original Review:
Within 3 days of placing my order online, I received the kit, followed their 5-step instrcutions and I was up and running in no time. It's only been one day, and I haven't had any problems so far.
No need to say that the monthly cost is excellent compared to my previous company [what a rip off they were!!!]
All the questions that I emailed to their CS or support was answered promptly within a day. Keep in mind also that they only offer support through email, but their promptness in answering the emails more than makes up for the lack of phone support.
I highly recommend the company, as they offer some slightly different call packages compared to the other VOIP companies.
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