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 Review by gmatta 
UPDATED: 14 days ago
member for 8.1 years, 565 visits, last login: 9 days ago
 Newark,New Castle,DE
 $11 per month
 "use your own FreePBX , 1 number, 4 lines, NO charge on incoming call"
 "5th line is $20/mo."
 "voicepuleCONNECT $11/month for 1 number / 4 lines"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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3 + years of dial tone, great quality, outages only when servers are being upgraded, upgrade are announced in advance.
Go to »https://connect.voicepulse.com for service details.
Use an old intel pc pIII 500mhz 250 mb 6gig hard drive.
Running Asterisk 1.2.12.1 built by root @ localhost.localdomain on a i686 running Linux reinstalled on 2006-10-18 18:35:57 UTC
Almost 2 years on this pc. $10 zaptel clone modem for pots line.
Providers are Comcast, (*ucks), Fios works great.
NEEDS TRAFFIC SHAPING FIREWALL, fixes most quality problems. Not that I've had any, once I tuned the traffic shaping properly.
Followup comments: | Forums » comments on review of VoicePulse |
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 Review by NjOlds
UPDATED: 18 days ago
member for 4.6 years, 1609 visits, last login: a few hours ago
Bronx,Bronx,NY
$24 per month (month by month)
 about 2 days
"SUPERFAST setup time!"
"None so far."
"They are a rock solid VoIP provider."
| Web-site:
Ease of Installation:
Call Quality:
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Value for money:
(ratings match consensus)
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08/13/07 - I placed an order online and received the PAP2 on 08/15/07. I'm forwarding all my calls from ViaTalk while I wait for my number transfer to go through. Hopefully it's as quick as their shipping. Call quality is so far a lot better than ViaTalk with no choppiness. Voicemail works flawlessly. I'll give a more thorough review when the transfer finishes.
UPDATE 10/02/07
As of Monday my number port to VoicePulse is complete. The reason it took so long was because of a ViaTalk mix-up.... »So here's a new one....
I've had zero problems so far with VP and their support is second to none. This is the closest to POTS I have experienced since using VoIP.
UPDATE 08/11/08
I am still using VP but only for a fax line. I started having a few issues with them and could not see myself relying on them when I have two young kids at home. I was having intermittent dropping of calls which carried over to my new apartment even after I tried new equipment. I called their support line but nothing fixed the problem. Two months have passed since I moved my primary line to OV and I couldn't be happier.
Followup comments:  PX Eliezer
join:2008-08-09
Wickatunk, NJ
 ·Callcentric
| VoicePulse problems You commented that:
"I am still using VP but only for a fax line...."
Sorry to hear that. I have never used VP myself but their reputation has been very good as you know.
Curious if you tested your internet connection with something like www.testyourvoip.com to see if an ISP problem. VP would be more affected by that than OV.
Optimum Voice is indeed a great service (I do have one of their lines) but I wish it didn't cost so much.
The whole thing is weird, also, because if your VP line can carry fax, shouldn't it be even easier to carry plain voice?
Hope that you have good VoIPing from now on---fast and smooth like some of these Olympic swimmers. | |
| | | | | PX Eliezer
join:2008-08-09
Wickatunk, NJ
·Callcentric
| Re: VoicePulse problems said by NjOlds :They were very good until recently. I did test my line at that web site and get consistently high 3.x and 4.0 but I still had problems. Bummer. I have Optimum Online and usually get 4.2-4.4 so I guess I am lucky. From what I understand VoIP is difficult below 4.0. Had you tried different codecs (G.711 gives better voice quality than does G.729)?
said by NjOlds :I would really like to know how I could keep the number I have with VP (212 #) and find another cheaper or free alternative. Possibilities:
1) Port the number to CallCentric. (Also, if you wish, you can use their "call treatment" to forward your incoming to CallCentric's own fax server, while being able to use your outgoing as usual).
2) Port number to PhoneNumberBank.
3) Another option: sign up with myfax.com ($ 10/month) and port your number to them to receive your faxes. Then, for outgoing calls, set up low-cost service with either CallCentric or CallWithUs.
(Note that if you port your number to a fax service, you may have fewer rights trying to reclaim it. Porting is such sweet sorrow).
4) Or stay with VP's cheapest plan which is about $ 15 a month, in order to safely hold on to your 212 number while the industry works out their porting issues. Rules on porting do slowly seem to be getting better.
Good luck. | |
| | | |
| Forums » comments on review of VoicePulse |
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 Review by zoofreak
UPDATED: 21 days ago
member for 3.6 years, 356 visits, last login: 21 days ago
Irving,Dallas,TX
$16 per month
about 5 days
"Mulit-Ring, No BS Taxes/ Fees, Quality Sound, and Ex. Reliability"
"None, One Year and no issues."
"Big "Local Area" and 200 Long distance for $15.89"
| Web-site:
Ease of Installation:
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(ratings match consensus)
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Tech support should get higher than a 5. Very prompt, the same person handles an issue from start to finish.
I picked these folks because of the good reviews here and because ATT CallVantage couldn't port my SunRocket number. I like that they don't load their monthly charges down with taxes. I think I'm probably saving $10 a month over CallVantage even with the Cingular discount I would qualify for.
Update 08/08/2008 - One year later, nearly perfect service
Followup comments: | Forums » comments on review of VoicePulse |
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Review by eugenegill
UPDATED: 23 days ago
member for 4.3 years, 662 visits, last login: a few hours ago
Asheville,Buncombe,NC
$40 per month
"Fantastic customer support, many features, open access second line"
"No CNAME"
"Solid VOIP service"
| Web-site:
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Update 8/6/08: Rock solid. Cannot comment on support because I never have to contact them. Cost is for two lines, unlimited. E911 activated.
Ordered SPA-2002 from Voxilla, with free VoicePulse activation and first month's service. Once received, almost immediate, easy activation (for me, anyway, a Vonage veteran). Good call quality, but sometimes a faint echo, which seems to disappear after a while.
Billed for first month, in error. A quick email resulted in an immediate credit. Ported number from Bellsouth, which took 4 weeks. I recommend emailing LNP LOA, as my faxed form was not legible and caused a delay.
Activated a second, open access line, using my hacked PAP2. Works just great. $9.99 for 500 minutes. Note that calling primary phone from open access phone counts towards minutes!
A large number of useful user features, which are sometimes confusing, like call fowarding vs. multi-ring vs. call hunting. I ended up forwarding calls to myself!
Customer support is very good - fast response and thorough follow-up.
No 911 is disappointing. I am hoping that this will be rectified soon. When this happens, VoicePulse will be close to perfect.
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 Review by PCInTech
UPDATED: 24 days ago
member for 4.2 years, 1899 visits, last login: a few hours ago
Massena,Saint Lawrence,NY
$24 per month (12 month contract)
about 1 days
"Stable service, Excellent Voice, Full Suite of Features!"
"None whatsoever!"
"If you want the absolute BEST, this is the one."
| Web-site:
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(ratings match consensus)
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I was with another service that started rapidly going downhill in the stability department and lagging behind providing features that were important to me. Mostly, I wanted, aside from basic reliability, 7 digit dialing, Caller ID with Name, voice mail that WORKED and a LOCAL telephone number, so that friends and family wouldn't have to call a city, long distance, 2 1/2 hrs. away. I bought a Sipura 2000 from Voxzilla, and it came with a coupon for a FREE trial from VoicePulse with all activation charges waived. I decided to try something different and give it a try. They activated me immediately, and gave me a LOCAL number in my town. Much to my amazement, I was TOTALLY blown away. It was as different as night and day from the other service! I not only had the features I wanted, but every conceivable telephone feature possible. Check out their feature list, and you'll see what I mean, as I couldn't possibly list them all here. They ALL work. Perfectly. We've totally forgotten that we're even on VoIP at all! It works that well. After a few months, I ordered another number with their Open Access Plan, in another area code where I have friends for only $5.00 a month. There's no "junk fees" added onto their rates, like my former service started adding. Everything works as advertised, customer support is STELLAR, and in New Jersey, USA with knowledgeable, efficient staffing. They've made a BIG FAN out of me, and I heartily recommend VoicePulse to ANYONE wanting VoIP service that's painless, and does everything it's supposed to do... just like the wired POTS service you're used to. It's companies like VoicePulse that will bring VoIP into the mainstream, and make 100 year old telco technology obsolete.
UPDATE 08/17/05: The service continues to be SPECTACULAR. I've since added an Open Access line on another Sipura. Their support people are highly helpful and extremely friendly, resolving problems with efficiency. There have been a couple of minor system outages for some subscribers, but only one affected me. Having been with other providers, I don't have a problem with this... as I know it could be MUCH worse. Call quality is perfect, features work INCREDIBLY well and the price is right. We really have totally forgotten that we're not on POTS, it's that reliable.
UPDATE 12/13/05: Recent upgrade to Voicemail system has certainly made the service flawless. I've recommended VP to several others over the last few months after they've tried other services, and they share my enthusiasm. Their customer service and tech support continues to be top notch, as well.
UPDATE 02/18/06: I suppose I'm just spoiled! I can't imagine VoIP service being any better than this. Outstanding reliability, support and call quality. You can't ask for anything more than those things, worth every penny!
UPDATE 05/11/06: Service continues to be solid as a rock. I can't possibly wish for anything more than what VoicePulse offers. It's not #1 in customer ratings for nothing! Perhaps my only wish is that there was some kind of customer referral incentive, as I've signed MANY people up to the service. :-( Maybe Ravi could spring for a nice high end two line multi handset phone? 
UPDATE 12/12/06: VP is BORING! No outages, perfect quality, no drama, no problems, no glitches, nothing to tinker with. Just perfect phone service, period. I have forgotten what it was like to have problems with a telephone. It's just always there. Thank you for being the BEST, VoicePulse! I have recommended to MANY people and they are ALL as enthusiastic as I am.
UPDATE 02/16/07: For longevity and reliability, they have NO peer. This IS THE VoIP service for consumer telephone. I've recommended even more folks to them, and they are SO happy to have ditched their former service. You don't know how good the technology can be until you've lived with VoicePulse in your home. Switching to VP was the best decision I've ever made in my life... but don't tell my wife that... she thinks it's marrying HER.
UPDATE 07/18/07: No drama, no outages, no problems, ever. It just works! Everyone I've recommended to VP has been 100% satisfied, particularly the ones that were lured into "bargain basement" fly-by-night deals that gave away free phones, promised the World and never delivered. The English-speaking, US-based, knowledgeable techs are the best, bar none. In my house, it's just "the phone". VP would be a bargain at any price! I've even forgotten how long I've been with them, could be 3, 4 years. I forget. It's just perfect.
UPDATE 01/24/08: The lack of stimulating drama continues. (YAWN!) It's a full-featured phone. It just plain works. "If you've tried the rest... try the BEST, VoicePulse!" That's about all I can add to everything else I've said in previous reviews. Love it! 
UPDATE 08/05/08: My 5th year with VoicePulse! Again, there is NOTHING at all that I can say that I haven't already. It's the BEST, PERIOD. I wouldn't switch to another service even if they GAVE it to me for FREE! (They'd have to PAY me, actually, on top of FREE service... )
Followup comments: vpUser
join:2005-08-29
New Rochelle, NY
|  Voicepulse - major disappointment
Please note, that I spent countless hours on the phone with their technical support folks who admitted in the end they had no ideas left for how to fix my service. Even so, they would not let me out of my contract. I was not asking for a refund, but simply to be let out of my contract and they refused, which is beyond my comprehension. Below is a short summary of my experiences.
Poor Quality – The main issue was dropped voice which most callers complained about. I also experience missed calls and dropped service which requires a power cycle of my Sipura box.
Tech Support – I filled out many tickets through their site and even though they were not resolved, Voicepulse changed their status to “fixed” on multiple occasions.
Poor Phone Support – My phone support calls resulted at a point where they had no idea what else to check after I bought a new phone and ran countless tests. When they ran out of ideas, they still wouldn’t let me out of my contract.
Better Business Bureau – After countless calls and over 80 emails, I contacted the BBB. Voicepulse responded offering nothing in return.
I make sure to tell everyone I talk to about VOIP to STAY AWAY from Voicepulse, but interesting to see a positive review here. Even so, I’ll be thrilled to cancel my account next month and still encourage all others to avoid Voicepulse! | |
| | 
FiosFiend
join:2001-12-06
Flower Mound, TX
| Re: Voicepulse - major disappointment You either are in a very small minority or you work for Vonage. If you are a legit reviewer then you certainly are in a VERY small minority. I've had VP for a while now and can't say enough good about them. My call quality is so good that I keep forgetting that it's not POTS. I've also had nothing but great customer support. When my number ported over from Verizon I wasn't able to receive calls on it for about 3 hours the morning of the port. I called VP CS and they got right to work. They even called me back as soon as the problem was resolved. Your experience had to be related to your ISP. For you to suggest that people need to "STAY AWAY from Voicepulse" based on your questionable experience is frankly irresponsible. You're certainly entitled to your opinion but with all the great experiences I think that people need to take your advice with a grain of salt and consider that yours is just a fluke and not the norm. | |
| | raderator
join:2003-07-22
Conklin, NY | Screen name: vpUser
email address: Not public.
Joined: 2005-08-29 16:10:27
Location: New Rochelle, NY
Forum Posts: 1
Last visit: 2005-08-29 16:35:00
Last login: 2005-08-29 16:10:56
Visits: 0 | |
| | |
PCInTech
Brooklyn Cyclones
Premium
join:2004-06-07
Massena, NY
clubs: | Re: Voicepulse - major disappointment Yea... I found that odd, too, raderator. Some of us know what VP is REALLY like, that smelled too much like a shill. | |
| | Airplane777
join:2004-06-20
| Hi VPUser:
Were you able to browse well with IE, when you were not able to use Voice Pulse? As someone else mentioned, it could have been your ISP. Note that Speak Easy will only sell their VoIP to SE ISP customers. That way there is no finger pointing.
But assuming that your ping times and speed were good, then the problem probably would be with Voice Pulse.
So...
If they aren't delivering the product that they contracted with you to deliver, then I would say Voice Pulse broke the contract. So I would think you are released by virtue of them not delivering the product. | |
| xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs:  | That sounds about right I've been trying them out for a few months now and have nothing but positive things to say myself. The worst thing I can think of is that I don't like their website.
--
4 More years and we won't have a country. | |
| | | | | |
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 Review by danny9
UPDATED: 27 days ago
member for 6.1 years, 2918 visits, last login: a few hours ago
Clinton Township,Macomb,MI
$15 per month (month by month)
about 3 days
"suburb call quality, excellent list of features"
"If there are any I have yet to find them."
"Great value for the money."
| Web-site:
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(ratings match consensus)
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I have had VoicePulse for 2 weeks now. Here's my run down:
1) Web site is not popcorn to the eyes but very well organized and extremely easy to use.
2) Installation was a peice of cake. Able to use within minutes. Because VP puts you in the system before the device even arrives you can configure the voicemail, speed dial, filters etc. ahead of time. I also changed the settings on my router that they recommended before the device arrived.
3) Call quality has been outstanding. Better then my pots line.
4) Reliabilty: No problems so far.
5) Haven't had a need for tech support so far but did send 2 emails with some basic questions which were answered very fast. They also have a tech support phone number now.
6) Can't beat it. Had Talk America local plan for 19.99 a month plus the numerous charges and my bill averaged about 38 a month. Now I pay $15 for unlimited local and regional calls plus 200 minutes of long distance. One of the big voip companies I checked had only 1 extra area code for their regional plan. I have 6.
Their features are great and I've checked them all out except 3 way calling and conference calls, and they all work. I get a kick out of the filters. If someone calls that you do not want you can set up the phone so they always get a busy signal, an out of service message or even a recording from the rejection hotline, everytime they try to call again. There's also a feature that will block every number that is hidden with private or unavailable from ringing your phone. The caller is given the option of entering their number to continue. Outstanding features and these all work
One thing they were not offering at this time was LNP. But I liked the number they gave me so much I'm keeping it.
The final word is excellent!
Update 8/30/04
It's been a month now and all is wonderful. Everything I said in my original review stands. No problems. Has been flawless.
update 03/31/05
Well I've been using VoicePulse for 8 months now and I have to say I like it more then I did since the last review.
The service has been excellent and extremely reliable. I forget that it's VOIP and not a pots line of which I cancelled 7 months ago.
All the features I use have worked flawlessly since day one.
Final word is still excellent and add outstanding!
update 09/04/05
Had VoicePulse for over a year now and as happy as ever with it.
A few minor burps over the year but nothing major. Has been flawless and just as reliable as the pots line when I had it.
Still recommend very highly.
update 06/21/06
On 7/29/06 It will be 2 years since I first began using VoicePulse. As I said before I still couldn't be any happier with this service.
For 2 yrs. it has been almost flawless. The Features are still Outstanding, the sound qualities are awesome.
VoicePulse has been Fantastic for me!
03/15/2008 Update:
Going on 4 years with VoicePulse now.
Still running and working perfectly.
Have had better service and quality then I ever did with landline service.
Still a Keeper.
Update 08/01/2008
On 7/29, I have been using VoicePulse for 4 years now.
What can I say that hasn't been said prior?
Everything I said good about VP still stands.
Call quality is extremely good.
Calling features are the best around.
My favorite is still the calling filters which allows me to block any individual number I so chose. From a constant busy signal to a number not in service or even the rejection hot line. Awesome!
I've had fun with this one and if you so desire you will be notified by e-mail that the number tried calling.
Call manager is another good one.
Check out their website for a complete list of features.
These run alot of money if purchased from AT@T for example.
I'll be with VoicePulse for another 4 years and beyond.
Thumbs up to VoicePulse and their staff.
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 Review by buckeyered
UPDATED: 28 days ago
member for 3.3 years, 1559 visits, last login: a few hours ago
Hamilton,Butler,OH
$15 per month
about 4 days
"Great sound and Support"
"None yet"
"I am very pleased with VoicePulse"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Search for competitive upgrade on the voicepulse web site if you are switching from another provider and they will mail you a check for 50.00 if you keep the unlimited account for two months.
Update 07/31/08
Over three years of rock solid service with only a few hiccups. They are not the cheapest
but they are the best.
Followup comments: | Forums » comments on review of VoicePulse |
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 Review by Niarlan
UPDATED: 39 days ago
member for 5.8 years, 1820 visits, last login: a few hours ago
Manville,Somerset,NJ
$16 per month
about 7 days
"Features Features and More Features, plus great sound quality"
"None now that they have E911"
"Great for the money with lots of features"
| Web-site:
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(ratings match consensus)
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Update: System wants me to update my review well 3.3 years later and still going great!
Update: Still great reliable service, very rare to have an outage and the feature set is the best. Highly recomandable to anyone who can get it
Update: A year later and still rock solid...great service
Update: Just an update on my review, the service has been rock solid for months now and wanted to reflect that in my review.
Nia
Ordered service in Oct 04, recieved the ATA within a week. Setup was quick and easy. Had some initial line problems that Techsupport was quick to help. There was the switch upgrades that made the service spotty around Thanksgiving but since then it's been rock solid.
Only have had one outage since then that was due to one of their routing partners.
I initially set this up in conjuntion to a land line, after a few weeks I ordered call forwarding on the land line and forwared it to VP. In Jan with the service showing itself to be nice and solid I started an LNP from Verizon to VP. It only took 2 weeks before the nunber was ported over and the old service was disconnected.
Nobody noticed the change in service besides the voice quality being better, my phone bills have become a nice predictable low amount. If I could get my wife to use the internet BigYellow for directory assistance my bills would be the same each month.
I went from about 60 dollars a month to under 20 a month, my wifes sister lives in the next town over from us, to Verizon that is a toll call, go figure, but with the larger area code coverage with VP people that are about 100 miles away can be local to me.
I'm very happy with the service and would recomend it to anyone.
I also have set up and told the folks in the family that in an emergancy to dial 91# for the local police or to use their cell phones, since we have 5 phones in the family that have E911 it's not a concern not to have it with VP.
Niarlan
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Review by Vitanic
UPDATED: 50 days ago
member for 1.9 years, 20 visits, last login: 50 days ago
Rockville Centre,Nassau,NY
$14 per month
"Great that I'm not with Voicepulse"
"website, billing, ordering; a bad first impression"
"Be vigilant when ordering & canceling"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
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I had originally begun the ordering process on July 3rd - say about 6pm. I had already purchased a Linksys PAP2T, so I was bringing my own device (BYOD). I filled everything out in the web pages.... and then at the last step, the order summary, it errored out saying (something like) "this is usually due to the session timing out." Maybe I was slow, I didn't time myself. I tried again. Much faster. Same error. So I came back later and tried a different web browser. I'm on Mac OS X & using the latest Safari 3.12.
Using Camino I was able to complete the order process. So apparently it wasn't the session timing out, but a browser problem. The order went through on July 4th at 12:42 am. I got an email of the order right after that and in it the 2nd line is:
"We will begin processing your order right away and you will receive another email when your order has been processed."
I got no further emails from them. But I'm patient - its a holiday weekend. On Wednesday, July 9th in the afternoon I notice that Voicepulse had managed to successfully charge my credit card. I still had no service. What exactly were they charging 14.99 for? I had zero incoming/outgoing minutes; I had no config info; I didn't have service.
So now I'm thinking that if they can't even get me set up, and can't send me any further info (but can manage to bill me for phantom service), I don't want any form of service from this company - I want to cancel. So I get onto their website to get their email address. On the bottom it says "Email us" - which doesn't lead to an email address. So I call them up. A CSR (Steven) canceled the account (and I assume a refund would be issued).
So I then get an email (the 2nd) telling me:
----
"Hello,
This email is to confirm the cancellation of [DID number] on device [serial number].
Since this device has no more active lines, it must be returned WITHIN 14 DAYS in order to cancel your account and issue a refund.
IMPORTANT: The device must be returned within 14 days to fully cancel your account. Failure to do so may result in action by a credit collection agency and reflect negatively on your credit.
Please return the device to the address below using a trackable form of shipment:"
-------
But this was a BYOD account. Pretty sad that so many things went wrong. Here's hoping the refund actually occurs.... but I won't be surprised if it vanishes.
CSR Steven was helpful. That's about the only positive thing I have to say about Voicepulse.
[edit: corrected time from 12:32 to 12:42]
Followup comments: 
swintec
Premium
join:2003-12-19
Alfred, ME |  ????
--
Usenet Accounts | |
| Vitanic
join:2006-10-06
Rockville Centre, NY | re: ???? I don't recall the ability to abstain from grading that aspect. Are you suggesting I give them something other than the absolute lowest mark? | |
| llast08
join:2004-08-05
Boise, ID | Did you even read the 1st email you got? The activation email they send lists out exactly what you got charged for -- the $14.99 is for the Local Unlimited + 200 plan that you signed up for. | |
| | Vitanic
join:2006-10-06
Rockville Centre, NY
·VoicePulse
 ·Verizon FIOS
| Re: I never got an activation email; only order summary Here is what I got - Its a regurgitation of the info I used to order the service on the website.
------------
Thank you for ordering VoicePulse's award-winning broadband phone service!
We will begin processing your order right away and you will receive another email when your order has been processed.
ORDER SUMMARY:
Order Number: xxx
Order Date: 7/4/2008 12:41:39 AM GMT
CUSTOMER INFORMATION:
Email: xxx
Phone: xxx
PAYMENT INFORMATION:
Credit Card: xxx
BILLING INFORMATION:
Name: xxx
Address 1: xxx
Address 2:
Address 3:
City: Rockville Centre
State: NY
Zip: 11570
Phone: xxx
SHIPPING INFORMATION:
Name: xxx
Address 1: xxx
Address 2:
Address 3:
City: ROCKVILLE CENTRE
State: NY
Zip: 11570
Phone: xxx
Shipping Method:
ORDER DETAILS:
Name: Activation
Desc: Activation
Qty: 1.0000
Unit Cost: $0.00
Item Subtotal: $0.00
Name: Linksys PAP2T-NA
Desc: Linksys PAP2T-NA (BYO - xxx MAC:xxx)
Qty: 1.0000
Unit Cost: $0.00
Item Subtotal: $0.00
Name: Local Unlimited + 200 Calling Plan
Desc: Local Unlimited + 200 Calling Plan
Qty: 1.0000
Unit Cost: $14.99
Item Subtotal: $14.99
Name: Primary Phone Number
Desc: NY/516/NASSAUZN05/xxx
Qty: 1.0000
Unit Cost: $0.00
Item Subtotal: $0.00
---------
If the email had said "here is a webpage where you can fill in the info for the PAP2T and when you can make outgoing calls - you have service", that's alright, I can figure it out. That's *NOT* what the email I got said. It says I will get another email when service is active and that email will contain some password because some order webpage said so.
So I have reread the (riveting) email. You tell me how I misinterpreted sentence #2. | |
| | | kwest
join:2003-05-15
Dallas, GA
| Re: I never got an activation email; only order summary What other email with passwords? your number is active as soon as you complete the order, you would have received a second notice if they were going to loan/ship you an adaptor.
Since you had your own adaptor, all you would do next is the following and it will auto provision and you would have had phone service in about 3 min.
This can right from the website under B.Y.O.D
Question
How do I configure my own adapter or a Voxilla purchased adapter for VoicePulse service?
Answer
Below are the steps to activate your VoicePulse-Ready SPA:
1) Make sure you have any 2.0 version firmware for your phone adapter. You can check your current version by picking up the phone and dialing ****150#. Sipura hosts the latest firmware upgrades with installation instructions here:
»www.sipura.com/support/index.htm
2) After you have upgraded to the latest firmware, reset your SPA by picking up the phone and dialing ****73738# followed by 1 to confirm
3) Get the IP address of your SPA by picking up the phone and dialing ****110#
4) Browse to the following address where a.b.c.d is the IP address of your SPA:
»sipura-profiles.voicepulse.com/migrate.xml" >a.b.c.d/admin/resync?»sipu···rate.xml
5) Wait 2 minutes for the STATUS light to stop blinking. The unit may reboot during this time and start blinking again. Please wait the full 2 minutes.
6) Pick up the phone and listen for a dial tone
7) Your account should now be ready to make/receive phone calls
Now as far as the email you got about charging for the adaptor, that's the standard auto generated email sent to anyone who cancels, 99% barrows an adaptor so they just want it back if they sent you one. | |
| | | | Vitanic
join:2006-10-06
Rockville Centre, NY
·VoicePulse
·Verizon FIOS
| Re: I never got an activation email; only order summary said by kwest :What other email with passwords? your number is active as soon as you complete the order, you would have received a second notice if they were going to loan/ship you an adaptor. Since you had your own adaptor, all you would do next is the following and it will auto provision and you would have had phone service in about 3 min. And where in the world does it say that? In the order process? In the email? Am I supposed to go to a psychic to divine this info? I can follow directions, but when none are given...
You can think that is user-error, but you are casting your experience to the hard, concrete info in the web order pages & emails. And going from "Click to submit order" to having service isn't spelled out *ANYWHERE* for BYOD. I guess I have to take that back if you say that that Supira info will work on the PAP2T - that info was not provided to me. I suppose you could say that "It's the customer's job to hunt down the steps required to activate service". An alternate theory is that a company that buries info will reap what it sows.
I'll go with callcentric. Hopefully they will have worked on their front ends a little more. Maybe a better handle on the english language as well. I'm all done with Voicepulse & their generic emails that cause more problems. I already see a handly little PAP2 here:
»www.callcentric.com/support/
Now THAT I can handle. | |
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Review by nooner
UPDATED: 57 days ago
member for 7.2 years, 388 visits, last login: 7 days ago
Roswell,Fulton,GA
$16 per month (month by month)
about 3 days
"Low price; 1-minute installation; initial call quality very good"
"None yet"
"VoicePulse made a good first impression"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I ordered the unlimited local plus 200 minutes long distance plan for $14.99/month. I placed the order online late at night on Monday 4/18 and received the Sipura SPA-2000 today. VoicePlus communicated well during the ordering process, emailing order confirmation and later UPS tracking info.
Setup was very simple - it took longer to unpack the box than to connect cables, get the SPA-2000 synched, and place the first test call. Sound quality is good (better than cellular) and the basics such as voicemail were easy to setup on the website.
I rarely use fax anymore, but I was able to both send and receive faxes using my PC's modem. I didn't change any modem settings.
I use a cable modem for internet access with Charter. I have a 2Wire gateway device acting as router/dhcp server/firewall/bridge with a 10/100/1000 switch to connect to the SPA-2000 and other ethernet devices on the LAN.
So far, so good. We have multiple mobile phones within the household, so I'll seriously consider porting our phone number from Bellsouth and dropping Bellsouth entirely - if I'm still happy with VoicePlus during the next several weeks.
UPDATE July 02, 2008:
Shortly after posting my initial review, I ported our home number from BellSouth (now AT&T) to VoicePulse. After 3 years I'm still extremely pleased with VoicePulse - call quality, price, billing and customer service - all are excellent. I've come to really appreciate the web tools for call management. Any call quality problems have been due to Charter's mediocre ISP performance. We have family and friends overseas, and the international rates are as cheap as I've seen anywhere.
All in all, VoicePulse has given us good technical service and a great value. I would recommend them to anyone looking at similar VoIP plans.
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SHHHH!!!
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