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Review by groingo1 
UPDATED: 7 days ago
member for 4.4 years, 24 visits, last login: 1 days ago
 Port Orchard,Kitsap,WA
 $35 per month
 about 2 days
 "NONE"
 "Line speeds drop by over 80% late afternoon thru evening"
 "They haven't a clue what they are doing!"
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I have been fighting with these clowns for many years over the same issue, late afternoon thru the evening the line speeds nose dive to 30% of what they should be and they kept giving me the same song and dance, "yep, the signal is pretty bad, looks like your on the very end of our service area" or the old, "you need to replace your modem bit"...I did three times and no difference.
The past two months they sent techs out five times and only one time did they do anything, again with the excuses!
But then a tech came out that said something different, he told me confidently that it was a bad REPEATER.
I learned that repeaters are a lot like power transformers, they boost and re-energize signals every so many feet...makes sense and now the phone techs agree, must be a repeater.
Well, the service guy did some followup work and found that from the node that serves my area to my repeater I had a lot of line noise, mainly from LACK OF MAINTENANCE by WAVE!
He worked on tuning the system today and re-tuned my repeater and it is evening and line speeds are 99% of what they should be...lets hope it holds.
The bottom line either way, got slow line speeds in the late afternoon and evening, tell the cheap Bas-ards to check the repeaters and be sure they have been re-calibrated recently!
If your in the Port Orchard service area the guys name is Eric Johns...ask for him!
UPDATE: 7/24/08
Well, the golden child Eric Johns has mysteriously become un-available and the problems continue so I took it to the CEO of Wave Steve Weeds...he promised it would be resolved right away.
A week has now come and gone and not only has time passed the terminology keeps changing, the most recent terms to describe the problem were bad repeaters, bad transmitters, upstream problem, too much line noise and now we have low bandwidth in your area and that...will take another two weeks to fix.
The tech was telling me this is a wide spread problem that is a result of their OVERSELLING services and not having enough bandwidth...That I Believe!
I fully expect the next thing to blame will be Alien spaceships in the area!
For the past three nights, one out of three was good, the rest were running at 9.3 KBs after 7 in the evening!
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Review by twogreek
UPDATED: 35 days ago
member for 4.5 years, 18 visits, last login: 30 days ago
Sedro Woolley,Skagit,WA
$34 per month
"When working it's ok"
"When it's not they don't have much technical knowledge to resolve issues"
"Don't rely on them for critical connections."
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I got this connection when it was first available in my area 5 years ago when 3 Meg was the fastest they had. Now I notice that the price I pay is supposed to be 6 Meg and they still have me capped at 3. $34.95 plus cost of cable TV AND digital package.
I have a degree in computer electronics, a degree in Information Technology, I am Cisco certified, I have been both a Network Engineer and a Network Administrator for major, critical operations companies.
Two weeks ago I started noticing connection and latency problems. A week ago latency got bad enough for secure logins to time out while waiting for simple text pages to download. I called to report the problem. Four days ago, although the modem had an IP, there was no connectivity at all. I called and was assured that a Technician would be at my home the next day. Still waiting for someone to show up.
During the day upload speeds are near what they should be but download speeds are less than 50 kbps and sometimes less than 10. Packet losses during the day range from 15% to 65%. For the last two days, from midnight to 9 am there is no connectivity period.
Last time this issue existed they required me to pull my LAN off the modem and do a fresh install of the O.S. on the connected PC before they would send a technician. If you have any more than that for them to deal with don't expect much expertise from them.
THERE IS NO EXCUSE FOR THIS. IT'S A SIMPLE PROBLEM.
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 Review by Beringse
Posted: 36 days ago
member for 4.7 years, 1441 visits, last login: 6 days ago
Sequim,Clallam,WA
$144 per month
about 2 days
"Fast speed/Bundle everything together"
"None so far, first review and will update later"
"Good value for money and great service from the Wave techs in Port Angeles."
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With QW DSL service the speeds were up to 7, not bad for a rural area. Found out that a FO line was close by and talked to the techs at Wave when I had my TV install. Went ahead and did the switch 2 days ago and it's a lot faster, sometime double (14/1) and lower latency as well-even during the peak times I still get a solid 9/1 connection.
Bundle everything together, phone service, cable net and TV-works for me.
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 Review by drew
UPDATED: 155 days ago
member for 6.1 years, 2045 visits, last login: a few hours ago
Port Orchard,Kitsap,WA
$72 per month
"High Speed in the Area, Good latency"
"Lack of decent upload at a reasonable price"
"Much better than Charter Communications!"
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I've had Wave Cable since early '04 when they took over for Charter communications. We have zero other options for high speed, as the COs for DSL are a ways away. During the initial takeover and a few times since then, Wave has had terrible outages, but nothing that they usually had any control over.
All in all, I'm fairly happy with Wave.
Edit 3/26/08 1:27 PM: Still have Wave. I don't use their e-mail or NNTP servers, so I can't speak for their availability and speed. However, the internet service is still very solid. I get slow downs sometimes in the evenings, but nothing major and it still gets at least 350KB/s at those times.
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Review by magic1058
Posted: 161 days ago
member for 184 days, 1 visits, last login: 161 days ago
Silverdale,Kitsap,WA
Contract price not specified.
"always on"
"speed fluxuates 6 megs down to 720k"
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inconstant speeds getting slower and slower lately dog squat
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Review by gorion
UPDATED: 173 days ago
member for 2.9 years, 103 visits, last login: 165 days ago
Stanwood,Snohomish,WA
$48 per month
about 90 days
"Service has been like a rock"
"Took forever to get them to install."
"Once it's hooked up it works great"
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This is probably more unique to new construction but after I had my house built it took over 3 months to get my service connected. I had received some very lame excuses over the phone and it was just a very frustrating process.
However once it was hooked up it has been a very reliable service. I just upped to their 10m/768 plan and have been very satisfied. testmy.net is the only test site I don't see the full 10Mb on.
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Review by wolfieman420
UPDATED: 179 days ago
member for 2.2 years, 2 visits, last login: 179 days ago
Belfair,Mason,WA
$160 per month
"Good equipment... I guess...."
"No On-demand anything cool anymore, paying for 10mbps/1.5 and getting 4 and 1"
"They need better cheaper movies on-demand or lower the price of their cable, Seriously need to update their internet support"
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So I have had wave before now at an apartment it was... as we say .... ok... at best. Then moved up the street literally like 2 blocks and got Comcast, Thank God!!! They at least had decent On-demand and radio channels without Fuzz and static. Then moved into my own house and found out I had to go with Wave again. Even though I had been with wave for 2 years prior paying like 150 a month for cable and internet they still made me pay up front again, gee what a trusting local company.
Then once we got our service all they had cool was shotime and tmc with our package. We never use these channels and we miss our good on-demand and miss our radio channels. We miss comcast and as much as Wave looks and acts like comcast they are not and just need to be bought out so we can get some fiber optics in here like comcast is doing in Oregon. BTW GUYS WE GET OUTDATED EQUIPMENT IN WASHINGTON, EVERYTIME WE GET NEW EQUIPMENT OREGON HAD IT 5 MONTHS PRIOR. At least that was comcast that is why I said wave was cool cause they gave me some of the new stuff comcast is rolling out in Oregon
Oh and the install guy was like a crazy ADD person that wanted to pull all my stuff out and hook it all up even though I continuously said I would do it. Watch out for that crazy dude with glasses and then he even forgot his line tools and had to comeback after he go to the next customers house and started installing under the house.
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 Review by Brazbit
UPDATED: 210 days ago
member for 4.8 years, 1598 visits, last login: a few hours ago
Port Orchard,Kitsap,WA
$55 per month (month by month)
"Improving Service - Rethinking this"
"Behind the times"
"Adequate - Except right now."
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Basic no frills internet service. Gets the job done with no wow factor.
Other services exceed Wave in features, unfortunately they are not available in our service area.
When wave first took over our service area it was a step backward. Gone were the ability to create web pages and email accounts online heck you couldn't even pay your bill online. The IP addresses were detected as Canadian which made some web sites redirect customers to Canadian pages.
They have added online bill pay and the IP addresses are recognized as US addresses but email accounts and activating your web space still requires a phone call. On the plus side speeds have increased though they still lag behind other services.
**** 1/31/08 ****
Have been without service for two days. They see that seven people are without service in our area but won't send a truck to investigate unless two more call in about it. If they can see the outage in their system why the heck can't they provide a little service?
***** ARGH! *****
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 Review by downinit
UPDATED: 213 days ago
member for 6.7 years, 319 visits, last login: a few hours ago
Port Orchard,Kitsap,WA
$54 per month
about 10 days
"Speeds exceed tiers at times (very nice)"
"Horrid news server speed caps. pings are Terrible since system upgrades."
"Service is Terrible... prices are also ok...."
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Considered Qwest but the speeds/price weren't what i was looking for..
Speed tier: 10 Mbps down/768 Kbps up
Installation was terrible at first, but after it was installed things have been great on the most part...
The speeds can be very fast at times, hardly drops below the tier speed...
Some Connection drops have happened... Tv service drops quite a bit. 
Modem: SB4100
Update: Since the system Upgrades in Dec, the services has made a turn for the worse, speeds are still there when the service actually works, but pings and websites slow to a stop.. I wouldn't Recommend the service to anyone at this time..
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 Review by 0zero01
UPDATED: 293 days ago
member for 8 years, 767 visits, last login: 2 days ago
Port Orchard,Kitsap,WA
$65 per month
about 1 days
"I'm online I guess"
"only getting half my rated line speed"
"On the fence, thinking DSL unless it gets fixed soon."
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Well, It hasn't been all roses after the last modem swap. Most of my issues went away, but I don't get what I pay for. I'm only getting about 5mb/1.5 and I'm paying for 10mb. It's been this way since about a week after my rave review below. I hate the f'ng roller coaster, but my only other option is 1.5 DSL with Qwest. I know I need to fire Wave and get DSL, just on principal alone. I need to stop giving them my money. The only way they'll learn is if they lose customers. If I don't switch then I guess it's my fault, as long as they get the money why should they care.
Thanks Wave. ;-(
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It appears it wasn't Waves fault. Click link below . . .3rd cable modems a charm.
None of them leased, (All my "Owned Modems"). So it's my fault . . .
Thank you Wave. This time I got an answer after 15min . . . 3rd modem and
VIOLA!
»www.speedtest.net/result/190638404.png
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I was happy with Wave Broadband for a bit, I used to have a clean fast connection, but now . . .
I'm paying $65 a month for 10Mb / 1.5Mb. That's not what I've been getting for the past 2 months. My VOIP used to work great, but I had to cancel due to packet loss. It became impossible to have a phone conversation. The connection seems fine during the day but in the evening is almost unusable. I've been trying to keep track of my connection problems. You can view my disappointment with Wave in the Wave Broadband forum (link below).
»Major crap!
The last 2 times I tried calling Wave Tech Support I was on hold for 45min each time and refused to wait any longer. I emailed support a week ago and have yet to receive a reply. Hope this helps in deciding on your Internet provider in the 98366 area. Good Luck!
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