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Okay i had there service for 4 days and decided to transfer my number after the fact. So vonage wants to charge me $10 dollars, for something that should be free. If you want service without support, then this is the one. The people who answer the phone have no customer service skills, and really dont want to help. I intend to demand a full refund. ++UPDATE I cancelled after 5 days. Here are the reasons. 1. There websites states "NO ANNUAL CONTRACTS", yet there TOS says $39 fee if you cancelled within the first 12 months. You have to be a customer for 1yr and 1 month. 2. They dont tell you there is a charge of $10, if you decide to port your number after you sign up. Most others are free. 3. Customer service is more a gaunlet, then a helpful resources. When i called to cancel, my service level rose to an normal level. 4. There is a $10 charge to change plans. so if you go from 500 mins to unlimited, they will charge you.. Avoid Vonage.. ++++ update 2 I decided to go with patmedia digital phone. I can quit at any time, number transfer is free, and i have support 24/7 from my cableco. ++update 3 I still have yet to recieve my refund, yet ups and vonage, have sent email stating they recieved the equipement. Next week i will complain to Visa, and the BBB. ++update 4 Still no refund on my credit card, regarding there 30 day money back guarentee. So far i would never recommend you do any type of business with these people. ++ UPDATE 5. I called to today to discuss my refund, I was bounced around about 3 more times till i got a rep to help me. Well its now an additional 7-10 days to get a refund. So i guess you have to call and remind them to honor there 30 day money back guarantee. April 3 was the day i was billed for there service and i still havent recieved a refund. Today is april 12. +update + I finally got my refund, it took until April 29th. member for 24.5 years, 5549 visits, last login: 2.6 years ago updated 11.9 years ago
12/26/11 - Received my $10 check as part of the Vonage settlement for their billing $10 for the first month of service, even though it can be much shorter than a month. I filled out a form that was linked on the Vonage website, never thought I'd see anything, pleasant surprise, too bad I'm no longer a customer, and never will be again... 5/26/11 - Just received an email on 5/25/2011 my rate was increasing 20%. I called customer service, and they agreed to let me continue my current rate plan at the current pricing, with half the minutes. How nice of them! At this rate, they are increasing my bill by 40% yearly. This was not a promotional rate, and I have only been a Vonage customer for 6 months. I'm not hanging around to find out what's next. Porting my number to VOIPo. I'll let you know how it goes. Bye, Bye, Vonage, don't let the door hit 'cha... 12/7/10 - New to voip, just disconnected my landline for the first time ever (sniff, sniff), and I couldn't be happier. Low usage plan for $10 a month, no contract term, no up front costs, the number was ported right away. There were a few dropped calls at first, but a little tweaking of my firewall seems to have cleared that up. Tech support is worthless unless you're from India, as they do not understand American English. I'll update in a few months. member for 22.7 years, 432 visits, last login: 1.2 years ago updated 12 years ago
*** Update 6/30/06 *** Got my rebate a few days ago. I was expecting to have to wait another 3-4 months to get it, but was pleasantly surprised when I saw the check in my mailbox. I can say I'm pleased with the way they handled this. Definitely handled better than some rebates I've had to deal with and some that I have read about. *** Original *** I bought and install my PAP2 on 1/6/06. This was during the New Year's Resolution $100 rebate. The store I bought from didn't give me a form to send in, just a flyer stating the rebate period. I signed up and the web site didn't say anything about sending in a form, just buy a device, sign up, and they send a check. I've finally gotten around to checking on the rebate and Vonage said go get a form from the store and send it to a resubmit address and they'll process it. I sent it today, so we'll see. May have to change some of the values if this doesn't go through. I used e-mail to contact them on this and they answered back within 30 minutes after I sent the messages. It took an extra message to get the address for resubmitting the forms. Other than this "problem" (not a deciding factor, but nice), I've not had any problems with the phone not working. E911 is said to be working on my line after about a month without. Just sent a fax with no problems or changes to any setting on the phone or the fax machine. Quality is just as good as the previous land line. Got the $14.99 package as we don't make many calls, plus a local number in Quebec for family that lives there to call. This alone saves me at least $20 a month for calls from them (was paying for the calling card they used), and now they call everyday instead of just a few times a month. The most we've used in a month is around 300 minutes, so the 500 minutes is plenty. We average maybe 100 outgoing minutes a month. member for 24.5 years, 3058 visits, last login: 7.1 years ago updated 12 years ago
March 2011: After 6 good years with Vonage, I finally cancelled the service. The price for my service was originally 24.99/month for their unlimited calling package. The service was great, but I just decided it wasn't necessary any longer, as my wife and I both have unlimited cell phone plans. If Vonage is still around, we may sign back up in the future. 2005 I absolutely love my Vonage service. I'm so glad that I signed up for it. For the exact same price, I could only make Local calls, and have a caller ID from BellSouth. I enjoyed the BellSouth service, but it was time to spend my money elsewhere and get more bang for my buck. I signed up as a referral from a friend who has Vonage, so I got one month of service for free. I signed up for the Premium Unlimited plan and it is one of the best plans I have ever had. The price to set up for the first month was 68 dollars (1st month of service, activation, shipping). That was kind of rough, but it was worth it. I also have signed up for Speakeasy OneLink DSL to use with my Vonage service. Finally I'll be able to break free from BS! February 2006: I have been using Vonage for over 6 months now, and I have to say that I am very pleased with the service. I have had a few problems lately (we couldn't call some local numbers for about 7 days), but they have been resolved (it was a Telco switch issue, NOT Vonage.) I really love VoIP and I really like my Vonage service. I recently added a fax line for 9.99 a month, and have been pleased with it as well. VoIP is a great technology and will be the death of the Telco (if they don't wise up). I also traffic shape my network with my VoIP router getting top priority, so I never have choppy audio. The call quality is excellent and unbeatable. November 2006: It's been well over a year now since I've been using Vonage and I decided to call up and cancel my service today. I wanted to cancel due to the price increasing (mainly the Gov't fees that are tacked on) not due to unreliable service or anything, because my service has been great! To make a long story short I called up to cancel and they gave me two free months for both my Voice and Fax line and gave me the Unlimited Plan for 19.99/month. This made me very happy and I decided to stay. member for 19.3 years, 865 visits, last login: 6.2 years ago updated 12 years ago
The price has been going up; I dropped Verizon because of that. It is still cheaper than a POTS line. I got tired of rebooting the adapter 4 times a day, so they sent another RT31P2 "refurbished". It was OK for a couple of days. They don't want to send me the Motorola unit that my friend was able to get because mine is "out of warranty". I say so what, since it is needed for the service. I am very, very close to just dumping them, because I cannot trust or justify their "service". I have had to reboot the adapter at least 6 times over the last 3 days - no good. BTW, my friend's modem is also out of warranty. Perhaps they don't want to send a new modem because I am month to month. Silly, because on Monday I am going with the cheaper Verizon Voice Wing. VoiceWing is installed, LNP LOA is ready - bye, bye Vonage! 10/27/07 - Number transfer is complete, Vonage adapter removed. Funny, every time I pick the phone up now, there is a dial tone! I can make and receive calls! It is cheaper than Vonage. Why didn't I drop those incompetent boobs months ago? 11/15/07 - After several calls to cancel, I finally get through. I am not taking a day off work for that, and the hold times were very long. Of course, the "Account Manager" "Sheila" was very condescending, a liar and trying to say that I wouldn't have phone service if the disconnect was performed. What a joke. I haven't had the Vonage adapter connected for a month or more. How very interesting that she asked me why I cancelled the Motorola router I requested - especially since it said right on the screen that I had cancelled the third Linksys reconditioned router. Good riddance! 9/21/08 - After not having Vonage in almost a year, I don't miss it. Cell phone calls still have better quality, and now we have 1 bill and four phones (Verizon VoiceWing was a bust as well). Lower price, better mobility. What is not to like? 02/24/12 - We have VoIP at work, and it works much better than it ever did in my home - but I am not going to switch back to Vonage. FiOS and Comcast are better, with FiOS being the most reliable. member for 21.1 years, 3542 visits, last login: a few hours ago updated 12.1 years ago
Feb 14, 2012 I have been with Vonage US for the last 9 years and absolutely love it! I have the Unlimited Canada & US service for $19.99 along with a Virtual Canadian Number for $4.99. In Canada, not even Vonage Canada can offer a service at such a price. I would highly recommend this service to anyone. It includes all the features you can think of. The only thing that doesn't work too well, which is the same with any VoIP provider is Fax. Tech tried to make it work but was not successful. member for 17 years, 153 visits, last login: 37 days ago lodged 12.1 years ago
I have had Vonage for about 3 months now, all call come in loud and clear, I dont use my home line much, mostly me cell phone wich is great, i would have had to pay $50-80 for similar service with SWB update, 5 years later, it still works great and I have probably saved thousands of dollars over using the old phone company update; now using ooma, much better service and it actually works with my phone, voice quality is pretty good, blacklisting is a nice feature member for 22.7 years, 4068 visits, last login: 1.2 years ago updated 12.1 years ago
Price - cheaper than the cable VoiP offerings with more features. Not as cheap as a couple of the bargin outfits there but the features and reliability outwiegh the price on these. reliable - I have been a Vonage customer (2 lines) for over 9 years now - over that time I can only think of one outage. VERY few issues over the years with Vonage specifically - I can say the majority of issues are ISP related or home router (QoS) related. Features - unlimited calling to US, Canada, PR and 60 coutries for 24$ HOW CAN YOU BEAT THAT. iPhone - I can call to my ENTIRE vonage world from my iPhone WITHOUT using any carrier minutes using the free Vonage iPhone app - all included in my 24$ Vonage plan. I have an app for my iPhone that lets me setup simulring from my home number to my iPhone at the touch of a button. My vonage number is in my ATT calling circle so there is no charge on my cell for these calls. Service: I have never had a problem with service. When my old Cisco ATA's (origional Vonage adapter) seemed to be getting old - I was upgraded at no charge, seamlessly to newer technology. The few times I have had to call support I had positive experience with support Note: for those who continually complain about the taxes and fees charged by vonage - look at your cell bill or cable bill or electric bill One more note: My entire cost for Vonage for a year is only a little more than ONE months cell bill - think about that!!! Vonage is worth EVERY penny member for 20.3 years, 4350 visits, last login: 9 years ago updated 12.2 years ago
UPDATE: Okayyy, 7 years after my inital reviews, lots have changed. The once $14/mo plan that I was on with 500 minutes a month has changed to a mandatory unlimited $30/mo plan. Now being the same cost (if not more) than your cable company's triple play bundle. Ended up canceling two weeks ago for said triple play. Call quality and service was always superb. It was a good run. If I ever need voice service again, Vonage is where i'll go. **HINT** Too late for me now since I've signed a triple play agreement with my cable company but, if you're unhappy with your vonage costs, call and tell them you're canceling, and they'll offer you a $9.95/mo unlimited plan for LIFE! They really don't want to lose customers. Too bad I had already ported out my phone number. :-/ Cheers. UPDATE: 8/3/05: My VONAGE service is still excellent! Only problem i have is that after i repositioned my Motorola MTA box after the router, i would get service interuptions which required a reboot of the box due to the box position.....this is an obvious flaw of the motorola box. I had to re-position the box to be before my router for smoother service. I'd still recommend VONAGE over any of the other VOIP providers. UPDATE 12/26/04: I just positioned my Motorola MTA box after the router. Now I have 100% of my bandwidth from my cable provider. And have amazing call quality while my broadband connection is maxed out. I subscribed to VONAGE 3 months ago and I have to say that it's really amazing. First I was nervous because people were saying it's still in the developmental phase....but when I got it, I realized that it was better than my regular Verizon phone service. Shipped to me in ONE day! Never had ANY outages, call quality stay crisp and clear....no one ever says that I sound far away, or weird like I'm on speakerphone. Only thing is, if you have the Motorola ATA box, and if you wire it in BEFORE any computers, DOWNLOAD speed gets cut in half....I'm on the way to changing the location of the Vonage box on the network to regain my lost bandwidth....I'D DEFINITELY RECOMMEND THIS SERVICE TO ANYONE! member for 23.1 years, 937 visits, last login: 66 days ago updated 12.2 years ago
Events and TIMELINE 2003 became their VoIP customer; entered into Vonage's beta program; was DISASTROUS! Jumped out after three mos. and went with AT&T CallVantage. The BEST VoIP service... ever! Left AT&T CallVantage service because they didn't allow their boxes to be used internationally; wept when I had to leave that premiere quality service (technically) company; they were AWESOME! YES, they were! 12/2006 - Went to VYL Media... very poor technology and a HORRIFIC owner name Denis Smith. Signed up with them in December of 2006 and left them in March/April 2009. Too many technical inefficiencies and the owner Denis made it WORSE because he got tired of all my technical issues so he canceled my account! So much for Customer Service. 2009 back to VONAGE because of all the promotions, FREE this,,, FREE that and thinking they must have improved; they did NOT ... they have gotten WORSE! 1.) Call-Waiting does not work; it has NEVER worked for me!!! 2.) They route calls to the wrong phone numbers or dead-end the calls with a recording that says number is disconnected or non-working; can you imagine? NIGHTMARE!!! 3.) They removed benefits... i.e., countries from your plan and you only realize that they have done so when you see the bill and countries that were suppose to be included in the monthly are not any longer; yet they keep expecting you to pay until you catch them! DECEPTIVE! 4.) Their device box for connecting to the Internet is plagued with problems; oh God what what else can one suffer from one company and have to stay in the name of a contract? PEOPLE, do NOT sign contracts...do NOT!!! 5.) They refuse to give refunds or lower the rate for their technically treacherous service. ZERO INTEGRITY! 6.) They charge anywhere from $18 -$25.00 in taxes and surcharges. For what??? ...STEALING! 7.) They, by their own incompetency impede ones ability to leave their company because they FORCE you to sign their crummy contract and then disconnect prematurely before you have a chance to secure your phone numbers with another provider! GROSSLY corrupted! NO, for God sake do NOT use this company! It is the company from HELL! Oh man it has been the HORROR SHOW! member for 12.2 years, 4 visits, last login: 12.2 years ago updated 12.2 years ago
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