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Review by (hidden by request)
Posted: a few hours ago
(review was emailed from domain HORIZONONLINE.COM)
 Mesa,Maricopa,AZ
 Contract price not specified.
 "None that I can think of"
 "Callous Disregard for Customer Service"
 "If you ever need help from their Customer Service, you can forget it because it will never happen in this lifetime !"
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I was sent a Vonage phone I never ordered from an unknown address. I
called
Vonage on 11/12/2009 to report it. They determined the phone was ordered
under fraudulent terms by someone else, using an entirely different
person's credit card. I asked them to stop any further activity
involving my name address and phone number, and told them to close this
account that was opened under fraudulent terms. They told me I would
have to wait 10 days for their fraud dept. to get back to me.
On 11/13/2009 my home phone number was taken ( ported ) by Vonage with
out my consent, and my service provider ( Qwest ) also gave it to them
without my consent. Have been fighting Vonage for 9 days, with multiple
phone calls to multiple people, including supervisors, managers, etc to
give my home phone number back to Qwest, as Qwest can't do anything
until the number is given back by Vonage.
I did not order this service.
It was ordered with someone else's credit card I do not know.
It was ordered with a fraudulent e-mail address.
How can Vonage just take my home phone number without first, confirming
it with the owner of that phone number?
How can Qwest give my phone number I have had for 30 years to another
company without first verifying it with the primary account holder?
These business practices should be illegal!
Vonage needs to do the "right thing" and fix this issue, NOW !
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 Review by mikes60 
UPDATED: 1 days ago
member for 8.3 years, 2929 visits, last login: a few hours ago
Boynton Beach,Palm Beach,FL
$18 per month (month by month)
 about 1 days
"Unbelieveably easy to install- Great sound quality"
"None so far"
"Re-activated 11/12/2009"
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Needed to add an additional line and the cost from AT&T was much more- with no features at all.
With Vonage, the cost is lower and there are many, many, useful features. So far, service has been excellent.
My main phone line is still with AT&T, as is my DSL, LD and Cellular. That bundle is still very reasonably priced as compared to Comcast, etc.
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Review by Turtleman83
UPDATED: 3 days ago
member for 1.6 years, 30 visits, last login: 1 days ago
London,ON
$19 per month
about 1 days
"Just as good as POTS"
"My first adapter died on me after 5 months"
"If you have a great internet connection, Vonage is the way to go for saving money"
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First signed up with Vonage in October of 2007. Picked up the VTech IP8100-2 with 2 phones at Best Buy, took it home, set up the acct, put in the MAC address and it was on and working. I love the features like the voicemail as email sound attachments, having a call log, anonymous call block, etc, all for a lot less than regular phone service.
FF to March of 2008 I notice the ready light on the adapter blinking green, then orange, then red and going off, repeat the cycle. I tried everything - hooking it up directly to the cable modem, trying another ethernet cord, trying a different port on the router, etc. Then the ready light died completely and it wouldn't work at all - I figure for whatever reason the WAN port died. I went and got a Linksys PAP2 adapter along with a VTech DECT phone and it still works flawlessly. Got $149 of Best Buy store credit for the first set too  .
I know that some people on DSLR have had bad experiences with Vonage but I can honestly say it's been very smooth sailing for me. A lot depends on the internet connection as well so if you have reliable service and want to save some $, I recommend it.
11/17/09 - still working geat
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Review by tpower
Posted: 7 days ago
member for 8.6 years, 118 visits, last login: 4 days ago
Snellville,Gwinnett,GA
$59 per month (24 month contract)
"It was great a few years ago"
"2 Year Hidden Term, Fees keep creeping up. $39.99 Cancelation fee per line"
"Ok if you are still using pots, but watch out for all the fees and hidden terms."
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I have been with Vonage for 22 months. I purchased the vonage adapter at full Retail with no
Rebates.
When I started with Vonage I had One Primary line with unlimited long distance and a second line with 500 minutes. The total bill 2 years ago was $38 including all the fees. Now in two years the bill has crept up to $59 and change for the same service. They must of hired someone from one of the MA bell companies as they keep adding fees. I'm sorry, a regulatory recovery fee is not paid to anyone else it is just a way to increase dollars going to Vonage.
Comcast had a deal with triple play and Comcast Voice and the bundle was cheaper than staying with Vonage. Actually now getting Comcast Voice (2 lines), HBo, Showtime, HD DVR etc and saving myself $50 per month.
So I go to cancel, and I am told, even though I paid full retail for the Vonage box with no rebates there was a 24 month term and it is $39.99 per line to cancel. "Hidden" in their terms and conditions I am told. So close to $80 just to cancel.
I was a big Vonage fan, but not anymore!
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Review by mrschwarz
UPDATED: 9 days ago
member for 7.9 years, 1064 visits, last login: 8 days ago
Flower Mound,Denton,TX
$21 per month
about 30 days
"It just works"
"Tech support is iffy"
"Not much has changed, except the price."
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I have had Vonage since Feb. 2004. Other than a few sporatic outages, the phone quality is indistinguishable from POTS. I haven't had any interactions with Tech support in more than 18 months. I remember being on hold for quite some time the last time I called.
They sent me a Motorola ATA, which is still working without a problem. My Dish Network DVRs and monitored home alarm systems are connected and work without a problem.
When I had Comcast HSI, the voice quality could be affected with internet activity. Since I changed to FIOS, I have not had any problems like this again.
Prices have continued to rise. Originally the service was about $16.00 per month for 500 outgoing minutes. With added fees and an actual price increase, it would cost about $23 for the same service. I asked for something to keep me a customer when they had their price increase and they changed me to unlimited service to keep my bill at $20 per month for a year. I'll have to see what happens then.
The WAF (wife approval factor) requirements is simple. It needs to work identically to a POTS line. With a FIOS internet connection, I haven't discussed phone line negatives with her or anyone who calls in a couple of years.
11/11/09 - Nothing has changed. Have the same motorola terminal adapter. Phone service still works. Vonage still raises prices and calls it 'fees'
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Review by rmozden
Posted: 12 days ago
member for 2.6 years, 25 visits, last login: 12 days ago
Campbell,Mahoning,OH
$35 per month
about 2 days
"VoIP"
"e911"
"WOW!"
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Excellent bang for the $$$. I've had it for 5 years now and still remember the excellent service that I got when my original box had a bad voice chip in it. They did a 2 day express ship on it to replace the box for free. Costs are $24.95 plus tax a month which now gives you access to a ton of out of country calling.
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 Review by Gandalf1315
UPDATED: 13 days ago
member for 8.5 years, 2758 visits, last login: a few hours ago
Indianapolis,Marion,IN
$32 per month
"Price, features, mobility"
"Not as solid as traditional phone line, Tech Support is AVG at best."
"Vonage (VOIP in general) is a great option for consumers."
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I have been using Vonage now for just over 6 months and I love it. I have had a couple of expected hiccups with the service, but all in all I have been real pleased.
One thing I think people need to take into consideration before getting any VOIP service is the fact that this is a relatively new technology. At least in the sense of it being used on a very large scale. We are more or less beta testers. There are going to be plenty of bumps in the road. If you are not prepared or willing to deal with these bumps I would suggest you either not get VOIP at all or use it in conjunction with a POTS line or a cell phone.
Other things to consider is the quality of your broadband provider and 911 service. If your ISP is not reliable then getting VOIP will be very frustrating. Also, if your ISP only offers 128k uploads your call quality while using the net may suffer with Vonage which uses 90k. It has a 30k (low bandwidth) option but the sound sucks to be honest. Vonage offers a 911 service, but there have been issues reported that the service is not 100% reliable.
I personally have Vonage's $26 package. That package includes unlimited local calling and 500 minutes of long distance a month to anywhere in the US or Canada. Other features include Free 3 Way Calling, Free Call Hunt, Free Personalized Voicemail, Free Call Forwarding, Free Call Transfer, Free Call Waiting, Free Caller ID, Free Caller ID Block (*67), Free Repeat Dialing, Free Call Return (*69), Free Vonage to Vonage calls (if your family on the other side of the country has Vonage as well as you, it does not count against your long distance minutes) and Free International Call Block.
Your voice mail can be checked via the phone, online using your personal "Dashboard" or through email.
The "Dashboard" is a personal control panel that all Vonage users have. It shows every call placed and received for the past week, real time billing and minutes usage, real time account management, voicemail access, and features control.
One of the other optional ($5 a month extra) features that I really like is the "Virtual Numbers". Here is how this works. I live in Indiana but I have lots of family in Raliegh, North Carolina. I get a "Virtual Number" with a Raliegh area code. Now when my family in Raliegh calls me they call the "Virtual Number" and it rings into my primary Vonage number in Indiana, but it is a local call for them so there is no long distance charges. This would also work great for parents who have kids away at college. They can call home as much as they want and it only costs you $5 a month no mater how often they call.
I just think this technology is great and wanted to share my experiences with you all. I have dropped my POTS (SBC) line completely. I have Vonage and a cell phone. Between Vonage and the cell phone I pay $62 a month. My bill was over $100 a month before I switched from SBC to Vonage The Baby Bells SHOULD be scared.
Bottom line: Vonage is the perfect compliment for a tradtional phone line or a wireless phone. For some people it is also a viable alternative to them as well.
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Review by strange_69
UPDATED: 18 days ago
member for 8.2 years, 1455 visits, last login: a few hours ago
Ridgecrest,Kern,CA
$37 per month
about 5 days
"Low price, good service, good support. Easy to set-up."
"No selective call blocking."
"Vonage rocks."
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Vonage is a good, cheap alternative to POTS. I was able to hook up my Vonage box and start using it in less than half an hour. I am using a virtual number so my parents and sister can call me without paying for long distance. I have been a customer for over five years now and the outages that I remember have been due to my ISP going down. It works great. I highly recommend Vonage.
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 Review by ExitWound
UPDATED: 23 days ago
member for 7.9 years, 3592 visits, last login: a few hours ago
State College,Centre,PA
$19 per month
"Can't beat the price! Sound quality excellent!"
"Price slowly increasing. Fees & taxes growing."
"Worth the pennies if you have a decent ISP."
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Been with Vonage for years now and it's never been better!
I spent a good portion of a year attempting to figure out why Vonage was dropping calls. I kept power level logs on the cable modem, did long-term pinging to look for dropped packets, changed out switches/hubs in the network. I attributed it to the Linksys router Vonage had sent me upon signing up. The RT31P2 would constantly freeze up, reboot itself in the middle of whenever it felt like it, and ran extremely hot. Since replacing it, via a Vonage helpdesk representative on this site, the situation has resolved itself and has never been better! I haven't had a dropped call since the switch to a RTP300RB in Jan 2007.
Installation is quite simple. Hook it up to the modem, connect the phone line and that's it. Anyone can do it.
I subscribe to the 500 minutes plan at $14.99/month, but the final bill ends up being nearly 25% higher (due to fees, despite their current advertising campaign against Verizon) at $19.92/month. I don't nearly come to using them all. Even at $29/month for the unlimited calling plan, it's a good deal compared to what you'd be paying on a cell.
The website hangs now and then, but serves up the voicemail as .wavs which is nice. All services, including adding new lines or features, are offered on the website with no phone calls required. Anonymous calling, the BEST feature offered, is now just a click away on the Dashboard. It's worked for me many times, blocking telemarketers, Presidential Campaigners, and probably someone offering me Ginsu Knives at a reduced rate.
If you don't need portability and are looking for a good, solid service for the home, consider Vonage. It's rock solid as long as you receive hardware that doesn't routinely freeze up on you. If your cable and/or power is out, or Vonage isn't working, contacting someone to fix it is troublesome.
Update: 500 minute plan is now $17.99. Total after fees is $25.xx though. Still, much cheaper than any other landline in town and having a cell.
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 Review by dellsweig
UPDATED: 26 days ago
member for 5.9 years, 2716 visits, last login: a few hours ago
Campbell Hall,Orange,NY
$24 per month
about 1 days
"Features, Price, Service, Price, VoIp Experience"
"Great"
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Price - cheaper than the cable VoiP offerings with more features. Not as cheap as a couple of the bargin outfits there but the features and reliability outwiegh the price on these.
reliable - I have been a Vonage customer (2 lines) for over 6 years now - over that time I can only think of one outage. VERY few issues over the years with Vonage specifically - I can say the majority of issues are ISP related or home router (QoS) related.
Features - unlimited calling to US, Canada, PR and 60 coutries for 24$ HOW CAN YOU BEAT THAT.
iPhone - I can call to my ENTIRE vonage world from my iPhone WITHOUT using any carrier minutes using the free Vonage iPhone app - all included in my 24$ Vonage plan. I have an app for my iPhone that lets me setup simulring from my home number to my iPhone at the touch of a button. My vonage number is in my ATT calling circle so there is no charge on my cell for these calls.
Service: I have never had a problem with service. When my old Cisco ATA's (origional Vonage adapter) seemed to be getting old - I was upgraded at no charge, seamlessly to newer technology. The few times I have had to call support I had positive experience with support
Note: for those who continually complain about the taxes and fees charged by vonage - look at your cell bill or cable bill or electric bill
One more note: My entire cost for Vonage for a year is only a little more than ONE months cell bill - think about that!!!
Vonage is worth EVERY penny
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