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Review by joaquin1 
Posted: 28 days ago
member for 9.5 years, 20 visits, last login: 28 days ago
 Oakland,Alameda,CA
 $35 per month
 AT&T
 "quite reliable"
 "good customer service"
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The service has been quite reliable over the years. I changed to the 4,000/6xx Kbit/sec service a few months ago ("Elite"). Mostly on speed tests, I get more than advertised or a little less for distant sites. (I have not re-tweaked for years.)
This morning I suddenly had serious connectivity problems: almost no connectivity; hundreds of thousands of ATM errors reported on the modem statistics page. I phoned the service number, got through the menu system, waited for a couple minutes, got a nice lady who did one test, had me unplug the modem, did another test to determine that I had connectivity to the jack, had me plug in the modem again, did another test, told me what the problem was, submitted a trouble ticket, and told me I should expect a call from a computer within fifteen minutes. Soon the computer called saying it thought the problem was corrected and asking me to press a number on the phone, to say yes, it's fixed, no, it's not, or to talk to a human. I went to my computer and all was well.
This is the first time I have had to call customer service in years.
I feel this is about as good as it gets.
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 Review by ctgreybeard
UPDATED: 29 days ago
member for 8 years, 3378 visits, last login: a few hours ago
Bethel,Fairfield,CT
$60 per month
Southern New England Telephone
"very reliable and stable speeds"
 "upload speeds less than desired"
"excellent value"
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I wanted to update this review because of a recent outage we had. Not to complain but to praise the service I experienced during the outage. Every single person I dealt with was pleasant, knowledgeable, and respectful. Although the problem was difficult to solve and took several iterations of "fixes" I was never treated as an "idiot" and was always listened to carefully by the service techs. It turned out to be some configuration problem deep in the bowels of the system so it took a while but I was kept informed the whole time it was being worked. This is the first outage I have experienced in many, many months.
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Review by roseave0
Posted: 30 days ago
member for 6.8 years, 21 visits, last login: 8 days ago
Oakland,Alameda,CA
$35 per month
 about 5 days
AT&T
"Decent customer service. Great 2nd tier support"
"Don't tell you when your service is bad, lost xfer of DSL from one line to another"
"Cheaper than cable ISP, and at 3 MB, faster than most all the data you are served."
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Have had Pacbell/AT&T DSL for more than 10 years now. Finally lost my static IP last year when I transferred DSL from line 2 to line 1 so I could get rid of line 2.
They've done decent by me. Almost no outages any more. Sometimes slowdowns. Now in one of those (only 0.5 MB/s download on a 3.0 service!) -- but expect a call to customer service, level 2, will fix in a day or so.
I have gone up slowly from .5 to 3.0 download service. Glad to be here, but AT&T seems to have supported well all along. Yahoo, on the other hand, is messing around with its e-mail, etc, services, and is looking a bit pathetic (Ads that MUST stay on! Silly).
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 Review by underlord2
UPDATED: 38 days ago
member for 4.8 years, 1165 visits, last login: 19 days ago
Belleville,Wayne,MI
$34 per month
about 14 days
Ameritech
"Fast Service (6.0! speed) , Great 2wire Portal (Firewall + Modem), Friendly service"
"None so far!"
"Still going strong!!"
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I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. The NAT firewall is really good, never had to install any Zonealarm, but I do keep Avast! anti-virus to scan for viruses once in a while. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.
1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month (finally after 7 years!). They've eliminated the need of installing any software. It's almost plug-in-play.
2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.
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Review by lpbuckley
UPDATED: 46 days ago
member for 6.4 years, 60 visits, last login: 43 days ago
San Diego,San Diego,CA
$24 per month
AT&T
"Once it works, it provides 2500 (net) down speed / 430 (net) up speed -- solid."
"The ATT tier 1 service is the worst. Tier 2 has been beat up enough to get grumpy."
"You may have to stand and fight to get the service you ordered....but it's worth it."
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I had SBC broadband 5 years ago and hated it. Poor customer support...spotty service...couldn't wait to finish the 1 year contract and leave. Was getting 768 down and 102 up speeds for $40/mo....got 1500 (1280 net) down / 128 (102 net) up speeds from Covad for same price ---- 4 years later the market changed and ATT (SBC) came out with $25/mo for "pro" 3000 down / 384 up speeds and no contract. I had 4 years of flawless performance, but went back to SBC for the speed bump and cost reduction.......I'm still trying to get the service to work. I've had more outages and degrades in 5 weeks than I had in the preceding 4 years.
The third Speedstream 4100B modem just arrived today to replace the one that totally failed....the first was replaced when tier two couldn't see any other explanation for terrible SNR up margins (of course they said there was no issue with the line)....had to plug the modem into the service jack outside and totally disconnect the house wiring before they would believe it wasn't a problem on my end.
I am hopeful to get my service up to speed and stable with the ATTDirect forum here....Google searches are a good thing! At least through that vehicle I should be able to have a logical discussion with real troubleshooting and straight answers.
UPDATE: Service initiated on 4/27 -- 2nd modem installed 5/18 to try to correct dropped sync issue -- fair function for 2 1/2 weeks then modem failed -- third modem installed 6/6 and I finally broke the code on where to get proper technical support!!!!!! The ATT Direct forum right here is superb. Line quality has gone from flakey to solid --- measured throughput is exactly as advertised finally -- and I am now very confident that the tech support through the online forum will allow me to keep this service long-term.
UPDATE 10/05/2009: I was out of the country for 70 days and during my time away my wife noticed a severe slow-down and loss of throughput...when I got back it took me two days to trace an internal wiring issue and then another two days to get the external line checked/repaired and the rback reset. The ATT Direct forum is absolutely the key to getting things fixed when needed!!! Still have Pro package, but price has risen to $30/month....still getting 3008/512 service (net 2590/436) and it's back to rock solid.
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Review by snope
Posted: 75 days ago
member for 75 days, 0 visits, last login: 75 days ago
Merrillville,Lake,IN
$25 per month
about 3 days
"Very Reliable. Very good speed for surfing and downloading music."
"Inadequate for gaming/Xbox Live. Too much lag when you are host."
"Best deal for web surfing and music. Not suited for Xbox Live/Internet Gaming"
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For $25/mo., I reliably get 1700kbps/350kbps. Great for web surfing and downloading music. Free modem. Somewhat confusing install, but easy, overall.
It is sub par, not terrible, for xbox live. I do not know if it is the meager upload speed or IF dsl has high latency, BUT it makes for a laggy experience for other players when I am host.
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Review by u35828
Posted: 88 days ago
member for 88 days, 1 visits, last login: 86 days ago
Evanston,Cook,IL
$30 per month
about 3 days
AT&T
"Reasonably Priced"
"Tech support clueless"
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I have the 3/512 DSL package (AT&T Pro DSL), having upgraded from the AT&T Express DSL.
Upgrading was painless. The Speakeasy speedtest showed download speeds of 2224 kbps and upload speeds of 334 kbps, generally better than Express, but not quite up to the theoretical maximum of the Pro package.
The only disappointment of the service is the lack of technical support if you're using anything better than consumer-grade networking gear.
Postings in the dslreports.com forums helped me configure my Cisco 2621+WIC1-ADSL.
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 Review by Mchart
UPDATED: 98 days ago
member for 5.8 years, 1754 visits, last login: a few hours ago
Gurnee,Lake,IL
$23 per month (month by month)
about 14 days
Ameritech
"Very Fast, Reliable, Easy to set up."
"Ameritech/SBC support Can have awful support some times."
"Great Speed, Great features, Nice Price."
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Can't complain. At $23 a month it beats comcast. Reliable, good ping times for gaming, and 3/512. Only issue is the sub-par tech support.
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 Review by Ted Franks
Posted: 99 days ago
member for 8.2 years, 778 visits, last login: 9 days ago
North Hollywood,Los Angeles,CA
$45 per month
about 7 days
AT&T
"The speed is as good if not better than Earthlink's."
"Long wait for phone tech (but what else is new?)"
"Good choice. AT&T DSL Direct let me cancel my telephone service and just use my cell phone. I'll save $50 a month."
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I had to purchase a new 2Wire Router/DSL modem for around $88 with tax. If I had wanted to use my old Earthlink modem it would have cost me around $90 in phone tech support charges. So they get you either way.
But in the long run I'm saving a lot of money with AT&T DSL Direct.
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 Review by CBLMorphis
UPDATED: 101 days ago
member for 8.7 years, 2084 visits, last login: 7 days ago
Riverside,Riverside,CA
$47 per month (12 month contract)
about 2 days
SBC
"Everything, Speeds, Reliablity, Tech Support, Helpful."
"None that I can think of."
"Do alot of testing inside and outside your home before hooking up to DSL for a good quality connection is the key."
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My internet service has been very stable and working very well. It even give me no problems in heavy rain, and windy conditions here in southern cali. I have nothing to complain about except I wish AT&T would get U-Verse here.
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Although I was connected almost right away I first ordered my DSL a week before the intal due date of being hooked up on the 18th. I was hooked up right away. Service was fast as far as getting the order in and getting the equipment.
I had a few issues regarding my speeds but that was due to bad wiring in my home and not the fault of SBC. 1 Day after I reported the problem a tech was at my house. Did everything step by step. Tested my lines both inside and out. Was very helpful, and very nice.
Turns out that I had a bad phone jack in my house. Did a line stress test and found out that was creating a problem because noise was causing my speed drops.
Only took him about 30mins to resolve it. I thought that was pretty fast stead.
Tech support was very helpful in getting my issue fixed as well and I had no problems with them as far as I can tell.
Note to all new DSL persons, you may want to completely test you lines inside and out or have your telco do it for you as this was an issue for me. Also find out how close you are from the CO/RT. Your rep wil lbe able to tell you how far you are.
Above all I am very happy with my connection. Great pings, good for gamming.
Again I suggest multiple testing is the key to a very stable, good connection.
I am synced at 6016/608 and my actual speeds are Download = 5.074 Mbps / Upload = 520.76 kbps. Which is more then I can ask for. Well worth the money I think.
I am glad I got rid of cable, phew, what a nightmare they were. Thank god for SBC DSL. 
Updated 03/19/04:-
Well its been a month now and all is well. Service is up, working great. No down time what so ever and has been up 247.
Rock solid performance, fast speeds, and no down time. SBC has turned out to be my best ISP thus so far. Thank you SBC, Your connection rocks.
Middle finger to Charter Comm.
Updated 06/11/04:-
Well its been 3 Months now sence I did my last review for SBC. I have to say its been very stable and very little down time for me. I think out of the 5-6 Months I have been with them they have only been down for 2 days out of that whole time.
Usually when they go down they get it backup and working almost instant.
Pings are very low for me. Connection/Speeds very very stable. I get what I am paying for. I have been though Rain, Winds, Cold, and Hot and no issues with it unlike when I had cable.
Anyways SBC thank you for your service, its been a pleasure. They got my vote.
Update 08/11/09:-
Well so far DSL has been working awesome. No problems at all, knock on wood. Still running the same sence back in 04. Speeds seem a tad better.
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AT&T Yahoo
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Good to hear
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