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Review by hhill 
Posted: a few hours ago
Fair warning: reviewer joined this week
 San Francisco,San Francisco,CA
 $32 per month
 AT&T
 "Easy install"
 "poor tech service, service is gettng very slow"
 "Thinking of changing provider"
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The service has been great for 2 years. Now the speed is slow and tech service is poor. They admit there is a problem, but they can't seem to fix it.
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Review by eangulo
UPDATED: 2 days ago
member for 5.6 years, 10 visits, last login: 2 days ago
Los Angeles,Los Angeles,CA
$40 per month (12 month contract)
 about 10 days
AT&T
"It worked"
"Everything Else."
"Get something else, but in my case I have no options so I'm going without intertnet."
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I just canceled. AT&T is trying to move everyone to u-verse, with not benefit in speed or anything else. So I couldn’t use my 1 year old AT&T Motorola DSL modem, I had to get one from them, which was supposed to have a rebate credit. Well I got the account online, then got e-mail that there were errors and had to call. Fine, called in and everything was set up, a couple of days later than originally quoted. OK, so the service was decent as getting the advertised speeds. I now get the first bill $40 not the $19.95 that was on the ad on the AT&T site. So I call in and was told that I did not sign up on line and that all there is no rebate for the modem, they can get me the 19.95 for 6 months and then it goes up to 40 for the rest of the one year contract. I was paying 25 for 18mbps in N. California. AT&T wanted 40 for 6mbps. So I got fed up with the person on the phone and said to just cancel everything, it's too complicated to figure out what happened and they can't change the order, because I had supposedly called in the order and not did it online. So for the time being I'm going without internet, but it' better than dealing with AT&T mess. I guess if you want the service and have no other option then you are going to have to deal with horrible service, overly inflated prices and unexpected charges.
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Review by Halfdead14
UPDATED: 13 days ago
member for 1.5 years, 40 visits, last login: 4 days ago
Paso Robles,San Luis Obispo,CA
$43 per month (12 month contract)
AT&T
"Worked with no problems for years until now"
"Bad technical support/High Cost"
"Not worth it for me, i need a reliable connection 24/7."
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The utter lack of technical support via phone astounds me. Fortunately there's people on these forums willing to help.
Followup comments:  Joe12345678
join:2003-07-22
Des Plaines, IL | The phone line repair help line is good The phone line repair help line is good and fast. Call about a bad line and it's fixed next day or sooner. | |
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 Review by orion940
UPDATED: 18 days ago
member for 8.7 years, 4406 visits, last login: a few hours ago
Windsor,Hartford,CT
$70 per month
AT&T
"Decent connection, line speed had stablilized"
"Not cheap"
"With no caps, it's a good deal."
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My bill went up again. I don't see any service improvement.
The web site is absolutely not maneuverable. I get a page saying that redirect is not possible because it's redirecting to itself. I couldn't get to "view my bill", go figure. Calling AT&T was useless, after 5 mins of prompting, it tells me the office is closed.
My choices are Comcast or AT&T. This is great.
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 Review by underlord2
UPDATED: 19 days ago
member for 5.6 years, 1258 visits, last login: a few hours ago
Belleville,Wayne,MI
$34 per month
about 14 days
Ameritech
"Fast Service (6.0! speed)"
"2wire router sucks, costs money to get a different brand."
"Get this if you can get a non-2wire router/modem from them. Other than that, stay away!!!"
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I ordered the 1.5mb speed for $34 (January 2005) .. The install and setup went smoothly. The NAT firewall is really good, never had to install any Zonealarm, but I do keep Avast! anti-virus to scan for viruses once in a while. My speed went down once during the last major thunderstorms, but a quick unplug and plugin made it come back to full speed. They were nice about upgrading me to 3.0mb speed (March 2005) for $29 a month, its a great deal if your area can get the speed.
1st Update: I'm at 6.0mb speed now. (August 2008) My old 2wire died last month. They've eliminated the need of installing any software. It's almost plug-in-play.
2nd Update: I had to get a new modem since the other one died quickly after I got it. Doing alright every since.
3rd Update: Finding out 2wire wireless routers suck for gaming. Have to go to the wireless 'B' band to play or it will reset itself. (August 2010) Waiting to get some money so I can get the Netopia WiFi Router, but heard it was hard for non-business DSL customers to get. Router susceptible to DNS problems and retraining.
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Review by Tobester
UPDATED: 28 days ago
member for 9.8 years, 2901 visits, last login: a few hours ago
San Francisco,San Francisco,CA
$25 per month (12 month contract)
about 3 days
AT&T
"Great speed for cost."
"PRIVACY: Yahoo tracking your every move."
"didn't know of the privacy implications until after I had switched"
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For the last nine years I had Earthlink 6.0 service, provisioned by Covad for $39.95
Last year, ELNK switched the underlying carrier to AT&T. Almost immediately, I noticed a decline in service, i.g., more reboots, sync with no surf, latency, etc.
Taking stock of my options, either DSL or cable bundles I saw AT&T was offering "DSL Elite" 6.0 service for $24.95, with free networking router, and a $50.00 gift card.
After the initial one year contract period, the price rises to $40.00
Even though I really missed Covad/ELNK stability, I decided I would pocket the twelve month savings of $180.00.
I put in the disconnect order with ELNK on Thursday 3rd, effective for Monday, June 7th. My AT&T DSL service was turned on the morning of Tuesday, June 8th without problems.
Since my ELNK service was provisioned through AT&T, I didn't even have to switch modems or settings. I did accept the free AT&T Westell 6100 modem/router for backup though.
In regards to privacy, it wasn't until I was already switched on with AT&T and reading the "Terms of Service" when I see their service is co-branded with Yahoo. No where on the AT&T DSL Elite page is this association listed.
Additionally, unlike ELNK, newsgroups are not provided by AT&T.
Be aware the Yahoo privacy statement is much different from AT&T!! Yahoo is very clear, they track your web movement.
UPDATE: I knew I had to wait for one month of service before receiving the modem rebate, however, AT&T is reneging on the $50.00 gift card. The representatives say there is no such deal. Luckily, I printed out a copy of the sign-up screen and I confirmed the terms when I signed up. I do have manager working on getting me the $50 gift card but you have to wonder how many folks just give up. When I browsed the AT&T website, they know I had an EARTHLINK IP address and can offer "gift cards" to entice the switch.
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Review by slyjones4461
UPDATED: 55 days ago
member for 6.6 years, 1129 visits, last login: 3 days ago
Holtville,Imperial,CA
$35 per month (12 month contract)
about 8 days
AT&T
"Upgraded to Elite from Expert + Service up and running on time"
"Connection upload speed has varied greatly between 1.8/4.8 meg"
"Speed still sufficiently faster than dail up but slower than FIO and Price is outdated"
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I wanted to wait an see how the system operates over time before making a final decision on its reliability and speed.
After 2 years, here is my short review. My connection speed varies greatly from 1.2 to 4.8 meg up but download speed is constant at 608. Maybe the adaptive speed rate along with my telephone line contribute to the varying speed I am receiving. I would not go back to dialup.
After 3.5 years not much has change, the $45 price of my grandfather package is outdated.
After 5 years upgraded from Expert +(grandfather package) to Elite for $35. Only received because complained about being unhappy with the lose of usenet, flickr and file storage services and no subsequent decrease in grandfather's price. Speed is still not consistent, the Elite package only increase max upload from 608 to 768 but every little bit helps. Would I recommend this cost effective provider to others, YES
After 6 years the Elite package has been operating at the same level of consistency, I wish FIO was available. I like the package but all the new flash per loads are making this speed move more toward dialup.
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Review by jjanow
UPDATED: 67 days ago
member for 8.5 years, 2898 visits, last login: a few hours ago
Park Forest,Cook,IL
$20 per month
about 7 days
AT&T
"very few drops, good price. have been with them for 10+ years"
"can not get prospeed 3006 is fastest"
"great price"
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I have had this service for many years. It was with a stand alone line then when they had a price break I changed to the 14.99 deal. service has been good. I had a issue last year and the tech downgraded me instead of looking for the problem he took the easy way out. I called the phone company and got them to check the phone line for static and they found that is=t was installed wrong and collecting water that corroded the connections. he repaired them and then had me upgraded and it has been good since then. bottom line is OK service and great price.
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Review by mark760
UPDATED: 72 days ago
member for 5 years, 17 visits, last login: 49 days ago
Woodstock,Mchenry,IL
$40 per month
about 7 days
AT&T
"painless!!!"
"none!"
"wow! after moving back into neighborhood with dsl, I really missed it!"
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Just moved into neighborhood with 3 meg speed dsl. I forgot how consistent the speeds are over cable. DSL can be refreshingly stable. I am also happy that I didnt have to get a dial tone, just plugged dsl thing in and all the lights worked. (amazing dont need dial tone for service. I thought I wasnt hooked up, plugged a phone in and nothing happened.)
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Review by hashbrn
UPDATED: 75 days ago
member for 78 days, 0 visits, last login: 78 days ago
Rosemead,Los Angeles,CA
$24 per month
AT&T
"cheap"
"bad service"
"maybe:go charter as less of 2 evils"
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I had ATT DSL until 5/4/10.
I turned off the service when I went on vacation.
I signed up again- 6/5/10, and was forced to take UVERSE- as it is the only game in town for DSL. Pricing is $24.95 a month , 3.0 or 6.0 Download speed cap!
Charter is not competitive, and or I would have cable. Still may change, or find a Air card DSL connection.
All I wanted, so got only DSL, so no package!
The service was for 6.0 Download DSL, free 2Wire Gateway 2701-HGV-B modem, with $100.00 rebate, after 30 days of service!
Service was turned on 6/10/10.
An Uverse tech support came to my house.
History: There is no fiber in the local area, only copper lines.
The local junction box is like 1760 feet away, with a copper feed line to it!
From that box to my house is like 15 poles, running 50 year old telephone cable, that is wore out , broken, and simple a nightmare of service.
For 3 years I have had ATT DSL, and nothing but night mares of disconnects!
WHY, the line constantly breaks, and ATT Cable repair has to splice all together again.
On 6/10/2010…….. Uverse DSL tech comes to my house!
Uverse sends tech, a genius with all of 2 years of experience or on the job training!
So he personally dismantled a working service, put there in October, 2009, by ATT techs, which here is what was done in 2009: ATT- rewired a new phone wire, from the house wall plugin module to the house junction box outside new, installing a quality outside splitter. So then the modem can only be plugged into the dedicated plug!!!
So to get to this point of this repair, took about 12 ATT DSL service calls! This happened over about 3 years of horror, many BBB complaints, and dealing with the ATT Executive Relations Department, in San Francisco, numerous times.
Problem is always the same: Bad 50 year old phone cable line, which can be spliced today, and breaks tomorrow!
Bottom line, ATT can not find be a workable paired line, thru this 50 yea old cable, so they splice and attempt to fix this outdated and broken service!
So now June10th, brand new modem, ( I have 3-- 2 wire 2701-G modems that ATT kept replacing), and the Uverse DSL tech from the Arcadia Field office arrives.
This genius, who having been told of the history, and the rewired new line from the wall modem, takes it on himself, and rewires the splitters.
History:
Uverse DSL tech here 6/10/10, installation up and running.
ATT 20 year line splicer tech came to work on bad transmission phone line. He arrived at 9AM, left 5PM, working on the line from the pole to the junction box.
This was 6/11/2010
Disconnect history according to ATT customer support:
6/10/10: 6 disconnects
6/12/2010: 21 disconnects
6/14/2010: 62 disconnects
6/15/2010: 55 disconnects
So now, Monday, 6/14/2010,
ATT-DSL repair guy ( who could actually climb a pole) with 30+ years of experience arrives. We look at the outside box, and talking, he asks what genius took apart the outside splitter, rewired it incorrectly?
2nd: Uverse tech support arrives, with his field supervisor, the ATT-DSL guy leaves \
AS NOW (6/10/10) ATT-UVERSE has control of the DSL, not ATT-DSL~ so here the first problem!
Bad service, techs from ATT Uverse who are not so good, and for years bad ATT 50 year old phone cable lines coming from the local junction box down the street towards my house, 1760 feet from the j unction box.
ALSO, there is no FIBER at all in this whole area!! All is copper fed to the local phone junction boxes, as the one on Potereo Grande, 91770…
They are here over 2 hours, disconnect my phone line, and check the modem at the outside junction box, and
get this,
Rewire the original configuration of the outside splitter as was, before the Uverse 2 year’s veteran of 2 years, the first tech, messed up a prior working connection and wiring!
The SOUUTION:
Slow the service down to 1.5 down
Rewire down the street, saving maybe 80 feet of run from the telephone pole to my junction box!
So, I bring them in the house and we go to: speedtest.com.
I show them my history, of about 50 speed tests. All mostly have bad ping, higher that 150, going to 385ping. This according to ATT tech support is bad service feed line to the modem, and slow connect time in a loop!
I connect to my neighbors ATTDSL, service. I use next door service when ATT DSL fails!
According to the neighbor, his DSL has had no problems, always works, and one time 3 years back the modem was changed!
Speedtest logged the download at: 1.91... It is this slow as to distance from his modem!
So I asked the Uverse Supervisor, well, this is next door, it is a 2.5 service, and you want to reduce my top speed to 1.5 down, using the same lines. What are you smoking?
Make my DSL work as good as the neighbor!!!
So, now today, a line repair is scheduled!
This would be about 12 attempts to repair and splice a no good 50 year old ATT phone cable line, servicing our neighborhood!
Bottom Line: In California, we can not file PUC complaints against ATT!
So ATT then justifies the annual reviews of tariffs adding in all the field tech support service costs!
This is our pricing in California for service!
So, the complete infra structure of the local service
This is a hopeless solution! Charter is bad service and overpriced!
ATT and their new product line is a joke!
What we need is free mandated public Internet WIFI, in all cities,
This then might be a solution!!!
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Good to hear
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