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Review by saxroots 
Posted: 4.2 years ago
member for 4.2 years, 46 visits, last login: 29 days ago
 Miami Beach,Miami-Dade,FL
 $204 per month (12 month contract)
 BellSouth
CLEC party: Covad
 "Price sounds too good to be true."
 "Nobody answers the phone... ever..."
 "Telephone response is so bad I can't even place an order..."
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I saw Earthwave mentioned here on this site so I checked out the offerings and they have SDSL 1.5Mbps/1.5Mbps for $204/month... which is an amazing price... most others are over $350/month. Anyway, first I called the accounts department to check out the phone response - it goes straight through to voice mail. Then I tried tech support, it puts you on hold for about a minute and then goes through to voice mail. Then I tried the sales department (maybe they can explain why nobody is answering the phones) and guess what? That went through to voice mail as well. About an hour later, I tried all three departments again - exactly the same responses. Soooo.... I don't think I want to go with them (as much as I love the price).
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Review by lrowland
Posted: 4.4 years ago
member for 4.5 years, 75 visits, last login: 274 days ago
Baltimore,Baltimore City,MD
$95 per month
Verizon
CLEC party: Covad
"Support was fantastic and very patient."
"I was too far to get any reliable service despite already having another dry line."
"I was not able to get service with them due to technical problems but their customer support was very very good."
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Earthwave tried very hard to get me connected by working with Covad. The connection worked but not reliably not matter what they tried. The Technical support (especially Shazod) was fantastic to work with. They called me back, kept me informed, and generally bent over backwards trying to get me setup. Unfortunately, it just would not work. This review is my way of saying thank you to Earthwave support for all they did to help me.
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Review by TGRAY
Posted: 4.7 years ago
member for 4.7 years, 0 visits, last login: 4.7 years ago
Homewood,Cook,IL
 Business customer
Contract price not specified. (12 month contract)
 about 19 days
Verizon
CLEC party: Verizon
"Sales-Professional approach with out "over selling.......""
"Non so far........."
"Have set themselves a high benchmark........hope they remain this good all along!"
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Noticed some good reviews on DSL reports about Earthwave. It was good to know that they the salesperson gave the basic information with out trying to over sell the products.
It was indeed good to find out that they were following my case all the way till the time the actual installation was completed because I did get the notification from them.
The DSL is pretty good, so far and I just hope that they can maintain the high bench mark that they have set themselves. I have no doubts that they are capable of doing, just that.
GL!
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Review by birutak
Posted: 4.8 years ago
member for 4.8 years, 3 visits, last login: 4.3 years ago
Alexandria,Alexandria City,VA
$82 per month
about 20 days
Verizon
CLEC party: Covad
"So far, completely reliable"
"Tech support sometimes hard to reach"
"Happy with it so far"
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I ordered ADSL 1500/768 for $82 a month for my residence. I have a 4 computer home network (wired) The ordering process and installation went extremely smoothly. Verizon came within a week or so and then Covad the following week. I was up and running very fast in less than 3 weeks. My only problem was setting up my outlook express properly. I'm not a techie and needed help. The tech support was fine, when I finally got to speak with someone (I think the tech support department may be small.) Once we figured out the outlook express settings, I have had no problems. I've had a fast connection every time. I'm happy with it so far.
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Review by twsa
Posted: 4.9 years ago
member for 4.9 years, 0 visits, last login: 4.9 years ago
Washington,District Of Columbia,DC
Business customer
$78 per month (12 month contract)
about 15 days
Verizon
CLEC party: Covad
"awesome service. always able to reach my personal sales rep."
"i would hire them again and again. conscientious service. easy access. fabulous company. totally happy customer"
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My company and I are totally happy with Earthwave. The sales rep was totally accessible -- excellent about returning calls, excellent about follow-up on concerns, and totally transparent about costs, details of service, timing, etc. It's hard to believe that such a great customer culture still exists -- but i'm a believer now. My company and i wish that we had switched to them earlier. The line was up before the scheduled time (they pulled some strings to get us scheduled earlier), and everything has been entirely smooth. The technical rep was very patient and constantly checking in to see that things had gone smoothly with the integration with our router and computers.
My office and I are still in shock about how GREAT this company was with us..totally validated our move from Broadview (which was ripping us off, billing incorrectly, and nasty and rude and surly too!!).
We are committed fans of Earthwave!
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Review by (hidden by request)
Posted: 4.9 years ago
(review was emailed from domain earthwave.net)
New York,New York,NY
$78 per month (12 month contract)
Verizon
CLEC party: Covad
"Great prices. Solid support team."
"0% downtime can't be bad"
"A+"
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I recently completed a 6 node wan using Earthwave as the primary broadband provider.
Its been three months and I have low latency all around (T1s and SDSL connections). The ADSL took some tweaking. Overall a very positive experience.
Cheers to Earthwave and the support team.
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Review by slccd
Posted: 5 years ago
member for 5 years, 0 visits, last login: 5 years ago
White Plains,Westchester,NY
$178 per month (12 month contract)
about 30 days
Verizon
CLEC party: Covad
"actually care if you are happy with the connection"
"reliability of the line has been excellent"
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We've been using Earthwave SDSL 1.1Mb for about 1 year. The performance
and reliability of the line has been excellent. The installation went
very smoothly as well. Their support team is responsive although we've
rarely needed additional assistance. Overall, you get a feeling that
they
actually care if you are happy with the connection and the service.
Larry McElhinney
www.SuperLinks.com
Volunteer your computer at »www.superlinks.com/partner.cfm
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Review by (hidden by request)
Posted: 5.1 years ago
(review was emailed from domain gmail.com)
New York,New York,NY
Business customer
$78 per month (12 month contract)
Verizon
CLEC party: Covad
"The DSL experience has been more solid than cable."
"Could use some webspace."
"Decent product and fits my needs very well."
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After all the DSL horror stories I've read while I was a fairly happy
Internet customer, I was apprehensive about DSL. I finally decided to
make the leap after being persuaded by my more tech savy friends who
said I was at a good distance to get DSL. Earthwave has proved that
DSL can be even better than cable. My line was activated even before
my DSL modem arrived, and my self-installation experience was
uneventful due to good instructions. Earthwave said they do not
guarantee speeds, but that I'd have 25 days to try it out and if I
wanted to cancel they would provide a full refund. Its been about two
months and I have not had a glitch yet. I didn't qualify for the 6Mb
service but I've got the 3Mb and it is all that I need. Tech support
is sometimes great, sometimes mediocre, but speed and service are
consistent. Overall I'd give them an 9 out of 10.
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Review by dinhere
Posted: 5.1 years ago
member for 5.2 years, 3 visits, last login: 5.1 years ago
San Diego,San Diego,CA
$82 per month (12 month contract)
about 10 days
Verizon
CLEC party: Covad
"Great price and tech support is very very good"
"Sale need help"
"Cheaper to buy covad service from earthwave than covad ....."
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This company rocks. I got the 6Mb/768K connection and I'm getting close to 5Mb download consistantly. They provide a 6Mb Covad connection for less than Covad charges for the 3Mb. I got 5 usable static IPs for$5/month extra and I've got my server going with reverse DNS with nosweat. Thank you Monty for helping you are awesome. Cheers.
Ps: Sales still need help... Hat off to support.
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Review by neelbrown
Posted: 5.2 years ago
member for 7 years, 7 visits, last login: 1.1 years ago
Arlington,Arlington,VA
$75 per month (12 month contract)
about 7 days
Verizon
CLEC party: Covad
"Very helpful, informed & personalized service. FAST connection!"
"No email addresses or SMTP server included"
"I highly recommend."
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I dropped Earthlink for Earthwave. Earthlink would not upgrade my DSL service... so I found an even faster connection offered by Earthwave. The folks at Earthwave were very helpful in the ISP swap.
They have been very responsive to all my phone calls and questions.
I ordered the 6.0 Mb /768 Kbps. So far I getting speeds at 4.5+. I still have some tweaking to do... I'll repost if I get better speeds. 4.5 is much faster than anything offered by my old ISP (was at 1.5 and they would not upgrade me to 3.0). Got a static IP too!
The only drawback is that I had to set up an SMTP server on my own box because they do not include email addresses with the service I purchased. This, however, was only a minor set back. Others may choose to just use their Yahoo! address.
Covad sent me a Broadxent 8120 router/modem, but I was able to use my existing equipment and setup. (NOTE: the Broadxent 8120 does not work with SIP phones... you will have to use bridge mode or other equipement. This is a COVAD issue, not an Earthwave problem.)
I can highly recommend Earthwave. I chose them because of speed and good reviews on DSLreports. So far, I'm very happy with my connection and their service. No more being tossed around in phone menu hell by Earthlink! I get someone on the phone with whom I have talked to before.
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Earthwave
