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Review by unclebg 
member for 12.1 years, 996 visits, last login: 2 days ago
updated 2 days ago
 Healdsburg,Sonoma,CA
 $40 per month- (12 month contract)
 AT&T "better than it used to be" "TOO da.. expensive. Refuse to change anything due to U-verse" "If I could find something else that wouldn't cost me an arm and a leg, I'd be outta here!"
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I can't really say anything good about ATT DSL. They keep changing my package every time they do something to U-verse. Went from $30 to $
40 in a matter of a couple of months. Called and told them to put me back where I was. I was in not so polite terms, We can't change your speed or cost now that U-verse is available in your area. And she said you can always go to someone else!!! Boy AT&T is really getting too big for their britches.
If I could afford to go with someone else I would. But too many hoops to jump thru, along with hook-up cost and other assorted crap. I will keep these animals for as long as I have to, but as soon as I can bail, I WILL!!! Don't trust these guys as far as you can throw them. Real pain to work with. Won't cut any slack nor give someone a break. Fixed income and ATT just don't work at all together!
Comments:
 | | trying to be like Comcast, all IP based! AT&T is forcingly moving customers from the "old" DSL to the "new" Uverse DSL. AT&T is calling it an upgrade when in all realities its just a way for them to move away from being regulated to IP based services which are not regulated. Bottom line they can and will do anything they want once you are all IP based!
To all new customer, if you are told DSL is not available. That just uverse is, its a lie! ATT policy is to put everyone on IP based services. Older DSL is not an IP based service. | |
| | | | Re: trying to be like Comcast, all IP based! Doesnt your old legacy adsl1 have a IP address?
Dont get fooled,CO based adsl2 is being branded as uverse but in fact is just different flavor of the same thing. | |
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Review by nakins
member for 9.5 years, 35 visits, last login: 3 days ago
lodged 3 days ago
- Benton,Saline,AR
- $25 per month
- AT&T
- "Crap lines, crap modems"
- "How much crap will you take?"
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When I first got DSL, it was really nice. That was several years ago. I'm getting to where I really hate it now. My download speed is about 3 times as fast as my old 56k modem. I lose sync several times during the day, and have to unplug the modem and plug it back in. I know part of it is the lines as there has been a lot of recent construction where the lines are laid. But, the modem has been crap since I got it. And I'm tired of spending a hundred bucks every year so for a frickin modem. I don't have cable or sat. That might change soon.
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Review by ajnelson
Fair warning: reviewer joined this week
updated 4 days ago
- Indianapolis,Marion,IN
- $76 per month
- AT&T
- "Reliable"
- "Provided hardware is junk. Support is overseas and terrible.Speed for the cost is poor."
- "If you have another option, take it."
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I've had DSL through ATT since 2005, and other than a cable modem from BHN, I really don't have any other options. We are in an area where U-Verse internet (only, not tv) is available now, and I could in theory have 18down/1 up speed if I switch to that. Cost listed includes cost for home phone.
However every time I need to deal with ATT I want to pull my hair out. Support is awful and as remote as it gets. I've taken to trying to deal with them over chat because every phone call is an exercise in futility.
I spend 40 minutes convincing them that I'm competent and that there is actually a problem. Same happens on chat, and they aren't much more helpful but at least I can be doing other things while I deal with it.
I pay for 6Mbps down / 512 up (which they call ELITE!). I get about 4.4Mbps down in testing. Ping is usually 25ms.
2Wire equipment supplied over the years has failed multiple times, and I got sick of paying for it. I bought my own D-Link DSL modem, and I have a LinkSys wireless router running DD-WRT.
I can't WAIT to drop them.
Comments:
 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78
1 edit | I have the elite tier at the house I typically get 4.9 to 5.1 down and .59 to .63 upstream. or as I like to look at it 600.1kb/s and 77kb/s upstream.
Are you getting close to that? | |
| Reviews:
 ·AT&T DSL Service
| 4.45Mbps down, 0.63 Mbps up. Yeah I pretty consistently get 4.45ish Mbps down, 0.63Mbps up.
so that would be 550KBps down 78KBps up. Not exactly breakneck, but it is in the ballpark of what speed tier I pay for I suppose. I should also mention if I look for upgrades online, it doesn't show that one is available, and I only learned the mid level u-verse internet only upgrade was available by backing into that information during a support chat. Very strange. | |
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Review by (hidden by request)
(review was emailed from domain connectedsocialmedia.com)
lodged 21 days ago
- Atascadero,San Luis Obispo,CA
- Contract price not specified.
- (12 month contract)
- "AT&T technicians are hard-working and bend over backwards to address issues."
- "AT&T's proprietary modem/router (NVG510) sucks resulting in a very bad Internet experience."
- "Pretty unreliable download speeds."
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AT&T's U-verse Internet service could potentially be good. With Charter
promising 30 mbps but often providing 2-3 mbps, AT&T has a perfect
chance to trump that with a reliable 6 mbps. But unfortunately, AT&T
couldn't put it's hand in the cookie jar and grab just one cookie. They
revamped their offering with a proprietary signal, enlisted Motorola to
make a cheap modem/router and forced customers to buy it for $100. The
Motorola NVG510 is a special kind of crappy and it's the only DSL modem
that will work with AT&T's system. Google it along with "Computerworld"
and read how astonishingly bad this box is and how it times out on Mac
computers especially. What I hear from AT&T service techs is that the
company is pushing VoIP to run through these doorstops, and the techs
are pulling their hair out. Anyway, I think AT&T does a far better job
of maintaining their equipment than Charter. When I first started with
AT&T I reported these problems and the AT&T techs actually replaced
equipment on the pole outside and at a some kind of junction a few
blocks away - all for my Internet connection. Unfortunately, the techs
can't do anything about the NVG510.
Comments:
| | re: att dsl I had att 6.0 but it kept being unreliable i was getting close to 4.0 on a good night or say late at night sometime 5.0 finally went to comcast 50/10 so far not looking back. | |
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Review by Jeff35582
member for 10.5 years, 49 visits, last login: a few hours ago
lodged 22 days ago
- Snellville,Gwinnett,GA
- $78 per month
- AT&T
- "There is absolutely nothing good about AT&T IFITL DSL Service"
- "Speeds, drastically oversubscribed probably 10-20 fold normal industry oversubscription levels"
- "Stay as far away from AT&T as you possibly can."
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For years now the services is almost unusable in the evenings.
From 6:00 PM onward it gets progressively worse speeds get lower that 56K modem speeds. Latency, ping times make accessing text based forums and websites a grind and anything with any kind of media barely tolerable to outright intolerable.
Repeated complaints filed with the Georgia Public Service commission yeild nothing but a call from some department in AT&T that applies some credits, apologizes and closes the case.
When this service was initially installed under the control of Bellsouth, it was great and when AT&T took over it was still fine, as AT&T continued to add customers and neglecting the infrastructure it began to degrade. When enough pressure is applied they will move to do the minimal upgrades to make the service usable, but it will degrade rapidly because they are already oversubscribing it so drastically.
The support people are mostly contemptuous and are there only to get users connected that are incapable of doing it on their own. If you have a problem that is on AT&T's side you can not get anywhere by talking to their support. Your equipment is blamed and they refuse to look at or pass along supporting data to a higher tier.
The support department is rated on case resolution, and when they manage to get you off the phone they mark the case resolved and move on the the next victim/customer.
»forums.att.com/t5/Email-Internet···/2020831
The same issues have crept up on me again, that I was having here in this thread on AT&T's official forums. My issue never got resolved until one of AT&T's techs saw it on this site and sent me a PM.
Maybe I can get some help int the AT&T dedicated forums here as I can no longer locate the PM from him.
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Review by beccaali
member for 102 days, 17 visits, last login: 9 days ago
updated 24 days ago
- 60642
- $84 per month
 about 1 days- AT&T
- "When it worked it was a solid connection."
- "Frequent disconnects, bad support"
- "If you have elaternatives to this, use them"
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I have had this DSL line since 2002. A lot of changes have happened since then. When it was sbcglobal, the service was great. Their tech support was top notch. They resolved an outage I had in 3 days.
Fast forward to 2010 when I found out they had shipped a lot of their tech support to India when I was having an issue. Then the data caps started. They had frequent area outages without notification. Now I am one of the users that experiences frequent drops in connection every 1 or so in the evenings and nights. This is horrible service that keeps getting worse.
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Review by bigozone1
member for 101 days, 19 visits, last login: 22 days ago
lodged 51 days ago
- Corbin,Whitley,KY
- $53 per month
- about 3 days
- BellSouth
- "Great service back in 2002 when installed.. Overall good service, but aging!!"
- "only upgraded once from 3Mbs to 6Mbs which are rarely achieved due to lenght from DSLAM"
- "with SLOW SPEEDS and INCREASING prices it's value is iffy at best."
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back 10 years ago it was great, and after doubling in speed it helped the service stay relevent. But now with AT&T trying to get out of being the provider of the LAST MILE in my state and having succeeded in many others, it seems the days of Land Line Copper that OUR USF taxes funded have been hijacked by the FCC thru the lobbying of the TELECOs for the purpose of expanding their CELL networks and forcing as many people as possible to the more expensive, more profitable wifi just because they can thru exerting the power of their money on our legislators. all this while we've sat by and let it happen.
i know one thing, AT&T has lost a land line customer for life.
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 Review by user17600
member for 10.7 years, 400 visits, last login: a few hours ago
updated 51 days ago
- Boston, MA
- $19 per month
- (12 month contract)
- Southern New England Telephone
- "Willing to extend"
- "When it goes bad, it's really bad"
- "Goodbye ATT, hello VZ (relocation)"
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Have had SNET/SBC/ATT for phone service since we moved to the area in 2005. Started with Eastern Connecticut Cable for HSD but quickly switched to DSL due to pricing ($70 vs $15 per month!). Moved from 1.5Mb connect to elite 6.0Mb connection in 2007.
Until recently (October 2010) the elite connection has been rock solid at 5.3-5.4 (overhead reduces the actual). But then started peaking at 1.2Mb, and it's taken some time to resolve. Other than this glitch (which seems to now be resolved, after a week or two), I've been quite satisfied with the price/performance ratio.
I would note that when I call at renewal time, I ask to be switched to the retention folk, who have always been willing to give me the new customer pricing without too much discussion.
It's when I have problems that the issues arise. Repair service for the phone line (static, dropped calls, etc) or low speeds always seems to be protracted. When it works, it's great, when it doesn't sometimes getting it fixed can be a problem.
---Update July 2012---
After being a satisfied customer for nearly 8 years, I'm on the verge of switching back to cable. About 4 weeks ago (mid-June) our speeds dropped from a rock-solid 5.3mbps to under 2mbps most nights. Opened multiple tickets without resolution, finally opened a case in the ATT direct forum. We're told that it is "network congestion" and there is nothing they will do about it. That's all. Even had a nice man from the office of the president (really?) call and tell me he understood if I switched. To his credit he did give us a refund of the next few month's service fees, and left his contact info, but congestion they know about and can't fix it? My experience seems to support the fact that ATT is trying to kill off their wireline customers. When I called the state PUC, I'm told DSL isn't regulated, "just move on". Nice. Wish I'd stayed in a Verizon area.
---Update March 2013---
Wish granted! Company has relocated us back to a VZ area and we've had FIOS installed. What a refreshing difference! Even my cheap doubleplay is 6 times the max speed ATT ever gave me, at about the same price.
Bye, ATT, hello VZ!
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Review by SNDMSG
member for 65 days, 2 visits, last login: 63 days ago
lodged 65 days ago
- Newhall,Los Angeles,CA
- Contract price not specified.
- AT&T
- "Nothing at all."
- "Everything about this service as been horrific. 8 years of experiencing the same problem. Much wasted $$$ and time"
- "AT&T is my only option and they've been the absolute worst company that I've ever dealt with."
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Unfortunately in my specific location, my only option was and still remains to be AT&T.
They only offer me the basic DSL plan at 768kbs.
When I have a connection then I'm typically at 200kbs.
For the past 8 years I have been living this AT&T nightmare and have replaced modem after modem and have lost countless days/hours of work while having to stay home and wait for on-site tech support.
7-8 months ago they determined that my modem had 'gone bad' AGAIN...This time they wouldn't replace it and told me if I didn't purchase a new AT&T modem/router combo @$100 then they could not provide support.
So I purchased the, AT&T Netgear 7550.
7 - 8 months later, with 4-5 on-site technician visits per month and my connection is still horrific.
All they are doing is waiting until my warranty runs out in June and they will tell me that I have to purchase another modem/router despite the technician testing my modem and determining that it is working fine.
The only "GOOD" is that SOME of the phone-tech support are very helpful, and the on-site technicians have good attitudes...But I still do not receive the service that I pay for and that AT&T is legally obligated to provide.
Comments:
| | Dsl You will never get the full 768k,you usally get 3/4 or half of that,if i were you i would drop at&t,your area must have huge congestion. | |
| | SNDMSG
join:2013-03-16
Newhall, CA Reviews:
·AT&T DSL Service
| Re: Dsl What's frustrating is that my next-door neighbor has the same basic plan but he hardly ever experiences these problems.
Occasionally he experiences a drop in speed but a quick power cycle resolves the problem.
It's only a very rare occasion that he actually loses his connection.
I'm considering making a change to the basic Uverse plan(Only plan available.) | |
| | | | | Re: Dsl How old is your houses wiring?
And unfortunately at&t is starting to get rid of there dsl service, you must be really far away from the CO to get those speeds, I have 3mbps from frontier. | |
| | | | SNDMSG
join:2013-03-16
Newhall, CA Reviews:
·AT&T DSL Service
| Re: Dsl During these 8 years of experiencing the same problems I have also had new wiring installed and I'm not far from the CO.
There's absolutely no excuse for this madness and I am finally at the point where I have no other recourse but to seek legal help. | |
| | | | | Reviews:
·Frontier Communi..
 ·Verizon Wireless..
 ·Dish Network
| Re: Dsl If your less then 10,000 feet from the CO and frontier offers slow speeds, that means frontier has over sold that area and there are so many people using it your getting bad speeds. There's nothing you can really do but bug frontier to upgrade their infrastructure. | |
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DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
kudos:78 | Can we check on this? Can we check into this or have we already?
Thanks
david | |
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Review by Underduress
member for 81 days, 20 visits, last login: 54 days ago
updated 81 days ago
- Brooksville,Hernando,FL
- $20 per month
- about 5 days
- AT&T
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There are presently no other wired options for our location. It's either AT&T DSL or wireless from Verizon or AT&T or satellite. We purchased the bottom tier 768/128/150GB service. From the start the service seemed poky, but to be fair our old house had Verizon Fios, so what could be expected. After having this service a year, we have been plagued with random outages, and erratic speeds. In two recent tests speeds were short of what we should be receiving, and shows the erratic nature of this service. Tech support is polite but so far unable to resolve the issue(s). We have given up expecting any resolution to our problems long ago and it's not our place to repeatedly contact and beg for resolution to service issues. We have contacted TWC in frustration to see if they will run service to us about a block distant. My neighbor complains of the same issues and wants to bail as well, if ........TWC will bring us service. After the introductory period the price will increase on the AT&T account to $30.00 monthly. If the service was reliable and delivered advertised speeds it might be worthwhile keeping, but certainly not at this service level.
Last Result:
Download Speed: 257 kbps (32.1 KB/sec transfer rate)
Upload Speed: 99 kbps (12.4 KB/sec transfer rate)
Latency: 121 ms
Thu 28 Feb 2013 12:25:56 AM EST
Last Result:
Download Speed: 676 kbps (84.5 KB/sec transfer rate)
Upload Speed: 86 kbps (10.8 KB/sec transfer rate)
Latency: 123 ms
Thu 28 Feb 2013 08:42:18 AM ES
One speed test from Rochester Institute of Technology showed high levels of packet loss. I was unable to copy and paste this report. This problem is consistent with all computers we use running either Windows or Linux.
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