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Review by leebalthazar 
Posted: 145 days ago
member for 145 days, 0 visits, last login: 145 days ago
 Crown Point,Lake,IN
 $40 per month
 about 5 days
 AT&T
 "Pro package connection speed is snappy."
 "DSL connection drops daily. Calling support has not fixed problem. Get same old response - your line is good."
 "Don't get this service before you ask around."
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We started out with the AT&T telephone and DSL package. We eventually dropped the phone plan and went strictly with DSL. Within a few weeks, our DSL service began to disconnect once a week. Now it's a daily or multi-daily occurrence. This is extrememly frustrating since we now have VOIP phone service. Don't get this service before you ask around.
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Review by prmath
UPDATED: 153 days ago
member for 7.2 years, 55 visits, last login: 69 days ago
Milton,Santa Rosa,FL
$40 per month
about 2 days
AT&T
"Never drops.........except for a direct hurricane hit now and then"
"none so far"
"good, solid service that works very well"
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Let us understand one thing. SBC owns AT&T. The parent company is SBC, it only uses the AT&T name for recognition. Back when the REAL phone company, Bell South was the owner, they ran things in a very different way. When SBC acquired BellSouth and AT&T, speed and high production was the #1 goal. The quality dropped and the techs were forced to speed things up and spend less time with the customers, who buy our product and are responsible for our salaries.This is a wrong move. When we first kicked off ADSL, we were told to give the customers 100% attention and care in order to keep them happy. That was when BellSouth was our owners. The first group of ADSL techs were highly trained and really did take pride in this new product. We were installation techs that were computer savvy and BellSouth invested lots of money to train us and then separate us into a crew that only handled ADSL. This approach worked fine and we were not under any speed and production pressures. "What ever it takes.........make the customer happy and fix the problem. Period. But that mindset was under the BellSouth way of thinking.
Sadly things changed and the phone company decided to let every installation service tech do the ADSL installs and repairs. Bad move, really bad move. Why? These guys are on a production speed clock and really don't have time to give the customer the time and respect of a little personal help they need to understand how to use the product. There are so many little things that must be done correctly for a DSL line to hit on all cylinders. If not done correctly, the customer will never be happy with ADSL.
I am so sorry this has happened.
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 Review by NotRequired
UPDATED: 154 days ago
member for 204 days, 173 visits, last login: 60 days ago
Houston,Harris,TX
$30 per month (12 month contract)
about 4 days
"when talking to TIER 2/level support-good"
"that dam prerecorded answering voice,tier 1 level,attitude of don't know,don't care"
"97-99%of the time works great for ELITE servive & friends pro service"
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the 1st level of support are going to try & get you to run dozen of test or change thing & if they mess up or they don't know, they had you off to someone else that either doesn't understand english,or simply hangs up on you
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Review by killnfield
UPDATED: 167 days ago
member for 8.9 years, 229 visits, last login: 214 days ago
Yerington,Lyon,NV
$35 per month
about 12 days
AT&T
"Low Cost, Always Works, Just got the Elite Package..."
"Wish it was as fast as cable"
"Good enough"
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Works well had att for about 1 year on the Pro Package. Now on the Elite Package today. Woohoo more speed lol
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Review by OmagicQ
UPDATED: 173 days ago
member for 6.1 years, 238 visits, last login: a few hours ago
Bakersfield,Kern,CA
$19 per month (12 month contract)
about 6 days
"Dry loop DSL, Low price"
"12 month contract on Basic Direct Plan, cripped motorola 2210 modem"
"Wanted dsl without a phone and I got it"
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I ordered service May 12th 2009, and I was told my install date was the 18th but I had sync and connected/signed up the day before, May 17th. The woman who took my order over the phone was very courteous and helped me as best she could. Her level of customer service impressed me so much I asked to speak to her manager so I could let them know I got 5 star service. I got the 768 down/384 up basic direct package with a 12 month contract for 19.95 a month which was the max I could get being so far from the CO. I had a Motorola 2210 modem I used for DSL through my previous provider so I didn't need to order one but If I could do it over again I would have ordered the 2Wire gateway since the 2wire is supposed to be better for marginal lines like mine. Started on fast path but was switched to interleaved since I was having CRC errors and packet loss due to 63db line attenuation from being 15Kft from the CO. The man who helped me (a tier 2 tech I think) treated me like I had a brain unlike the Tier 1 who just went over the "script". Since the switch to interleaved I have not noticed much packet loss or sync issues to this date.
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Review by goneezy
Posted: 173 days ago
member for 238 days, 5 visits, last login: 120 days ago
Lubbock,Lubbock,TX
$40 per month
about 4 days
AT&T
"Installation was relatively painless"
"Better than Suddenlink Cable where we live"
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Our DSL has been great so far. We have had it for a month or so now, I wanted to wait until we had some experience with it before I reviewed it. It was real easy to install (I installed it myself). We are getting a little over 6 MB down and exactly 768KB up to the modem. That is exactly what we pay for. I only had one problem that really couldn't be helped by AT&T. Our landlord ordered the internet and had a gateway sent to us instead of a modem. Everybody in the house is a gamer and we all have to forward certain ports. So we had a small issue getting it switched to a modem. This was partly my fault though, so I wouldn't hold it against them.
For where we live, it was either this or Suddenlink. This is way better. I never have any fluctuations in my internet. It is always the same. With SL cable we were always going up and down in our speeds. This was probably due to over-saturation I'm sure (6 people on my block on the same feed we were using).
Now I don't have to wait until everybody in the neighborhood goes to bed to get the speeds the internet company told me I would get.
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Review by chinnd
UPDATED: 174 days ago
member for 8.5 years, 99 visits, last login: 174 days ago
Arcata,Humboldt,CA
$25 per month
about 45 days
AT&T
"OK service, tolerable prices (if you stay on top of the situation)"
"They keep changing the price; you have to perioldically call them up for the latest and/or best price."
"Tolerable company. Better-priced than other local companies, but just tolerable."
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I have always had 1500 up, 300 down for many years at two houses in this small northern California town. This is plenty fast for me. I have had this service since starting with previous PacBell, which ATT bought/took over. A guy came and installed it, and the company gave (for free) me a modem that I still use. When I moved to this new address, I had to hire them to clean up all the wiring at the new residence because the previous owner had screwed things up and the technology for DSL had evolved so that I no longer needed a dedicated line, just a different line pair.
I don't require a lot of help or tech support from ATT. However, I don't like having to negotiate a new price when they've changed them, which happens about once a year, in order to get the "best" price.
I'm not pleased at the out-of-country outsourcing of tech service.
On another level, there is only one line from here to the "outside" world—we live in a rural area, and when the line is cut (it's happened twice in seven or so years), it's a huge problem. It took someone to grab the highway department and the phone company by the collars to work out a deal to get one line here (something about crossing a bridge and the rights).
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Review by spector
UPDATED: 175 days ago
member for 5.3 years, 24 visits, last login: 220 days ago
Fresno,Fresno,CA
$39 per month (12 month contract)
about 5 days
AT&T
"got me away from comcast internet"
"no were near fast enough and didn't even get the speed they said i would."
"It all comes down to were you live and if your ISP has smart techs working for them."
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If you ask me, There isn't one single ISP in the country that cares about their customers. American tech support is a must, Or at least people who speak good english.
I really dont like any of them because they know their customers dont have any other choices unless they live in a big city. I live in fresno ca and i only have comcast,ATT and earthlink to choose from and they all are pretty bad.
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Review by rjpower
Posted: 179 days ago
member for 1 year, 16 visits, last login: 72 days ago
Spring,Montgomery,TX
$40 per month
about 15 days
"Inexpensive"
"Drops to dialup speeds during high usage hours"
"They need to improve, or I'm moving on"
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AT&T DSL used to provide reliable service to my home. However, in the last two months, service has become very slow and unreliable during certain hours after school, after dinner, etc. I work from home often and cannot tolerate this kind of behavior. We pay for 6MB service, but cannot get anything better dialup speeds during these prime-time hours.
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Review by saabnut9
Posted: 181 days ago
member for 8.3 years, 39 visits, last login: 139 days ago
Fort Lauderdale,Broward,FL
$69 per month
about 3 days
BellSouth
"tech support really seems to try"
"Slower than advertised"
"I get about 60% of average speed, most of the time"
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Lots of OLD Copper in my neighborhood.
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