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 Review by Catmando 
UPDATED: a few hours ago
member for 7 years, 733 visits, last login: a few hours ago
 Montgomery,Kendall,IL
 $34 per month
 about 3 days
 AT&T
 "Good Bang for your bucks"
 "Don't use with other service"
 "Cost Cost Cost Cost!"
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Before you get DSL you must do your homework in understanding what's best for your needs. If you are looking for just high speed internet that can support voip IPtv etc.then a dry loop or naked DSL is what you want at $34.99 a month topping off at 6016 Down and 800kbps up it's very reasonable, flexible and defiantly reliable. A bargin if your looking to cut back and save during this economic disaster.
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Review by dogtem
UPDATED: 2 days ago
member for 296 days, 40 visits, last login: 2 days ago
Simi Valley,Ventura,CA
Contract price not specified.
"Stable, fast considering how far I live away from CO, never had a problem that could not be resolved"
"Their phone techs sometimes don't have all the information to help - or don't know where to send me. I still manage fine."
"Fine company and fine service."
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I have never had a problem I could not have them resolve or I resolve myself. No one is perfect and no company is perfect; yes - they have made mistakes, but they have always, without fail, solved it. And worse case scenario: you escalate it and then it will be solved IF possible. Not all is possible, remember that!
I live far away (past the range) yet I STILL have 1.5Mb downstream. That's impressive. Matter of fact, the equipment they used to have that helps with my range is no longer made. But they still supply me with service.
The only real issue is sometimes their phone system is not the best - looping/connecting to wrong department or the sales or tech person doesn't know specifically what you need. But that's how all tech support is with any company - no one knows everything.
I have a saying I said about 10 years ago: "The problem is that which is between the keyboard and chair". Point is, a lot of problems is the user's fault. To help some others if they're even still here: dsl can have stability issues with distance, with line errors, with noise and so on. There is also line repair (anything on AT&T's side will not even cost a thing).
I have had no stability issues, never had an unresolved problem. When ever an issue has come up in the past, it was resolved by them or myself. They don't single you out or have issues they aren't willing to solve - it may just be the user who is unwilling to solve it or help them solve it.
And for the record: I've had DSL with them for 11 and half years. So I have a good deal of experience with them and their service!
Good company to be perfectly honest. And treating support with respect goes a long long way ...
Remember if you're having an issue they refuse to solve when it's possible: just escalate it. Then it goes to a higher level and it should be solved. It takes more than one person to solve a problem sometimes, and that person may include YOU.
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Review by Carlosrjr
Posted: 4 days ago
member for 6.4 years, 38 visits, last login: 2 days ago
Clemmons,Forsyth,NC
$42 per month
AT&T
"not delivering the speeds publishsed"
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6 mg @ $47, bundled pkg with wireless = $42 p/month
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Review by striker325
UPDATED: 4 days ago
member for 101 days, 8 visits, last login: a few hours ago
Pacoima,Los Angeles,CA
$15 per month (12 month contract)
AT&T
"Have good speed when connected"
"DSL gets disconnected everyday at 6:30 P.M to 7:30 P.M (customer support)"
"Works but i need to use it most during those times"
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I been having this issue for months now but it use to do it at 8:30 to 9:30 p.m which i didn't use it at those times so it wasn't a big deal. Now that it disconnects earlier it really sucks because i can't use after work so it's like if i have no internet.
When it disconnects it reconnects but then the speed is so slow like 14.4kb or below and then 5 minutes past the it disconnects and then it reconnects and then the same thing happens for about an hour. Sometime it disconnects and won't connect for about 30 minutes or so. ( I have the 768K speed and the Motorola modem 2210)
»www.speedtest.net/result/620998475.png
The att people have been to my house for about 5 times now in the past year now and can't find anything wrong with my line. It's obviously on their end because when i first got it it would even get a green light on the modem. So I called them and the tech said that it was on their end because their wiring was so old and he fixed it. Then six months passed then it started doing the same thing disconnecting at certain times and then connecting at speeds slower than dial up.
Now I don't even want to call them because i know what their going to tell me is that their going to send some and then he is going to say that he doesn't know whats wrong.
Their going to check my line tomorrow.
Update: well they came today to check my line and they said it was grounding issuses and they properly grounded the telephone box and he told me that was most likley the problem. Well it wasn't the problem and it still disconnects at those times. Plus there tech support line is the WORST, it feels like standing outside of the dmv.
If anyone knows how to fix this situation then please reply.
I'm getting this error on my router log: PPP: No response to 6 LCP echo requests.
Don't know what that means but every time I get that the internet disconnects.
Followup comments:  kcir60
Premium
join:2007-02-02
Fort Lauderdale, FL
| Dsl When I was on dsl before going to uverse, the major problem I had when I needed a repair was getting past the contractors. The last problem that I had they sent five contractors out and finally two AT&T technicians before the problem was fixed. The contractors would turn the problem back to their supervisor who was an AT&T supervisor and then nothing would happen. Don't know if he sat on the problems or just totally ignored them. The second tech that they finally sent out worked in one of the old dsl crews and he knew what he was doing. The problem ended up being a card in the dslam. This all happened over a three month period before finally being repaired. My dsl was almost useless for a three month period. Trying to get past the script readers and contractors was incredibly frustrating. Hope you have better luck than I did! | |
| | striker325
join:2009-08-11
Pacoima, CA | Re: Dsl Well the tech came and he said that i had plenty of issues going on my line and he say that he fixed them but still there isn't no change the dsl still loses sync at those specific times. What is the card that you mentioned? | |
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 Review by Murdoc
UPDATED: 4 days ago
member for 285 days, 176 visits, last login: a few hours ago
Manitowoc,Manitowoc,WI
$20 per month
about 2 days
AT&T
"None"
"Works with the government"
"Cheaper then cable internet"
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Just moved to a different city, and went with 3.0mb dsl and it wouldnt stay connected long enough to be able to register, so I called the next morning and said I wanted to cancel. They said they would send someone out. Apparently the person that showed up said it cant handle 3.0m on the line. So he said I needed to call att and downgrade to 1.5m plan. I got transfered around alot before that was taken care though. But otherwise its been working great after no problems. Said they would take 5 dollars off a month so thats cool. Havent gotten a bill yet so I don't know what the dsl portion comes out to. Its cheaper then comcast! But I will be keeping my eye on you att. I will update when I get my first bill.
I just got my bill today 7-17-09...Says I am on pro package on the bill. Called up and told them again that the line couldnt handle that speed. They say its down to the 1.5m package when I called in today. and I checked on the att.com website and it isnt reflected on there yet. So I will give them what they told me on the phone 132...not 138. But if they cant get it right I will drop the internet service and go with expensive com crap. There wasnt any problems with at&t...I got offered a deal from comcast, with internet and tv. So I dumped the dsl. Thinking about going back to dsl, not really impressed with comcast.
I just cancelled ATT today 11/16/09 It took 12 minutes to get someone and 3 different people to cancel my phone service! It took 33:16 to get the whole thing done. I am finally done with atts constant price increases, and transffered to 3 or more customer service reps everytime I have to call. I have no more services from att, they really tryed to get me to stay by offering bad to worse offers. Even after I told him I would save him some time, I told the rep that I was not interested in any offers. And yet he still tryed.
I am with callcentric now, I get more for a lot less. Bye SpyT&T.
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 Review by tvtek
UPDATED: 4 days ago
member for 5.7 years, 330 visits, last login: a few hours ago
Concord,Contra Costa,CA
$34 per month
about 7 days
SBC
"Reliable"
"Great price and no contract needed"
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I have had AT&T/Yahoo DSL for about 6 months now. I ordered it online because there was a monthly discount if you did. I went originally with the pro package ($24.99 a month) which was 1.5-3.0 Mbps down and up to 512 Kbps upstream. Just recently upgraded to the elite package 3.0-6.0 Mbps down and up to 768 upstream. I have not had one bit of downtime and speeds on either tier were pretty consistent. The upload speed increase is nice. Especially when uploading 1.5-2.7 meg pictures to my website. So all in all I will say my experience with Pacific Telephone/Pacbell/SBC/AT&T and whatever name is next has been great.
Update 11/16/09...No longer have this service..
Followup comments: rhf
join:2004-11-24
Davis, CA | Why not? "Update 11/16/09...No longer have this service.. " Why not? | |
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tvtek
Premium
join:2004-03-07
Concord, CA | Re: Why not? I have Astound broadband services now but soon to switch back to Comcast. AT&T service was great they only offer up to 6 meg down here.
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Alumni "Mental State" | |
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Review by rhf
Posted: 5 days ago
member for 4.9 years, 29 visits, last login: 1 days ago
Davis,Yolo,CA
$35 per month
about 10 days
AT&T
"For given speed, cheaper than local ISP. American help available."
"Outsourced Indian help terrible. No NNTP server!"
"Jury still out if my switch from local ISP to ATT is good."
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I switched from a local ISP (Omsoft/Davis). ATT completely dropped my first order so I had to order again a week later. And ATT still hasn't sent my new DSL modem, I'm using an old one which might be erratic.
I read Usenet news and only found out AFTER I switched that ATT recently dropped their NNTP server. However I've found a couple of reliable free ones, but if I paid for one my price would be back to the local ISP (which did provide NNTP).
ATT's outsourced Indian help is terrible, they simply read from scripts. But there is American help available during business hours.
The first couple of days I got speeds as adverted, but starting last night I got very bad download/upload speeds. Now this morning upload speed is normal, but download speed is 1/2 of upload!
So far my switch to ATT is a disappointment, but it will probably get better....I hope.
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Review by dmosey
Posted: 9 days ago
member for 8.5 years, 399 visits, last login: 3 days ago
Chico,Butte,CA
$35 per month
AT&T
"Mostly always available"
"A little slower that I would like"
"Pretty good for no contract"
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I wish I could get a full 6 mb downside, best has always been around 5 mb, but I'm semi-rural
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 Review by IMA_Redneck
UPDATED: 17 days ago
member for 5.6 years, 1140 visits, last login: 1 days ago
Union,Franklin,MO
$45 per month
about 6 days
Southwestern Bell
"Great Value for 3 meg service"
"Tier 1 support is overseas"
"I would recommend this service to anyone."
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I ordered the Pro package(3008/512) on 04/19/07. Was given a due date of 04/24/07. Received install package on 04/24/07. I installed modem and filters as described in the instructions but the DSL light would not turn solid green. I gave up and figured I would try again the next night. Came home 04/25/07 and DSL modem met me with a Green light WOOHOO! I completed the install and everything worked as promised. I have not had to call for tech support yet but know that they are based overseas from other reviews so that's why I checked them down on that. PPPoE is no big deal due to the fact that the 4100 modem handles it. Speeds are testing around 2500/350 so i am quite happy.
Update 05/06/08:
DSL has been flawless for over a year now. Thinking about upgrading to the Elite package(6016/768).
Update 11/03/09
I ordered the Elite package a few months ago. Service is still flawless other than one outage when there was some power outages in the area. Speeds are as advertised and price is still the best deal around for the speed.
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Review by pacja
UPDATED: 19 days ago
member for 8.2 years, 865 visits, last login: a few hours ago
Barrington,Lake,IL
$30 per month
AT&T
"I have DSL (Or I had DSL for a while)"
"Far from LO so it's the slowest (if it works)"
"I wish I could upgrade to to UVERSE or RT (no more)"
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It's been 5 years... U-Verse not available, RT is not anywhere close and I'm too far away from LO for better speeds - so I've been stuck with 1.2M DL / 250K UL (on a good day) for 5 years so far.
Other then than, tech support here on dslreports.com is great, sales support/install via dslreports.com was OK as well (5 years ago) - general customer support (via phone) is still clueless and surprised that I HAVE DSL at all - their DB has my address listed as unavailable for DSL...
10/31/2009 Update:
I had no DSL whole last week due to issues with outside line.
4 tech support guys have been trying to fix the line whole last week without any luck.
by 7th day I gave up - canceled DSL & Phone from AT&T and ordered CDV & HSI from Comcast - will see how that goes.
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