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Review by Draggonden 
Posted: 2 days ago
Fair warning: reviewer joined this week
 Columbus,Muscogee,GA
 Business customer
 $150 per month (12 month contract)
 "Honest Technician"
 "Failure to spend money to upgrade."
 "Knology Corporate feels there isn't a big enough paper trail of customer complaints to fix hardware issues."
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If you do any online gaming at all this company is terrible.
One honest technician was scheduled to come to my address. Basically he said it would be a wasted trip because the problem is happening all over the Macon Rd. area.
Connectivity is terrible on West Coast servers, okay at best East Coast servers.
Connection drops out or disconnects every 3 minutes simultaneously on my computer, my girlfriend's computer, and our neighbors computer rather we are on a shared network or separate networks. Line connection or wireless.
Apparently 2 weeks ago someone ran a program that detected an issue on Knology's end. The repair is estimated at approx $40K to fix, but because there is not a big enough paper trail of customer complaints Knology has decided to do nothing except claim that the levels are stable on the ping tests. (Which they are, however the problem is with Knology's hardware.)
This information was taken directly from the service technician who said they are having to deal with this and fighting a losing battle for the customer.
If you have similar latency/connectivity issues please post on the forums and reviews. Make them give us the service we pay for!
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Review by rayburnm
UPDATED: 5 days ago
Fair warning: reviewer joined this week
Columbus,Muscogee,GA
Contract price not specified.
"Phone"
"Internet"
"Don't get Knowlogy if your a Gamer online."
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I had Knology for a few years but the price kept going through the roof so I switched to another company. Same issue with the price. I switched back because Knology was always reliable for connections etc. I got the same package as before (Bundle PH, INT and Cable). The Internet is "Upto" 10K. The issue I have had since at least March 2009 is I Lagg. I use the internet primarily for first person games online. Nothing more frustrating than to be in a fight and freeze. When you come out of that your dead. Called their support and a tech came out ontime. Told me that it happens every 3-5 min for a second right? Yeah it does. Oh theres nothing we can do, you need to come to this sight and write a review. When we get enough complaints (we only have about 400 right now) we'll fix the problem. So they know what the issue is but are not willing to fix it right now.
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Review by Serelaw
UPDATED: 21 days ago
member for 262 days, 21 visits, last login: a few hours ago
Harvest,Madison,AL
$49 per month
 about 3 days
"I just got it on the 30th of October"
"None so far"
"Best deal in the area for broadband"
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Had Charter in Guntersville,al 20 dn 2 up Rocked the House . No probs and fast as hell.
Moved to the sticks. Not Egypt but can see it from here. After talking to the nice lady I ordered the 8 meg down package with One phone line for the Direct TV boxes.The installer was professional and courtious of my carpet and things. It was rainy,muddy miserable install. Installer said Docs 3 coming in a month or two. Who knows. 16 and 25 as options he said. The way these companies milk us to death is a crying shame. That said, they have to make money.
Will update review as time goes by.. So far so good tho. I internet game mostly and have a L4D server that I upload maps and things to. I am a spoiled child who wants the fastest available connection.Charter set the bar and I hope Knology can deliver. I hope to upgrade to the faster speeds as they become available.
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 Review by nightshade74
UPDATED: 52 days ago
member for 5 years, 2573 visits, last login: a few hours ago
Prattville,Autauga,AL
$45 per month
about 5 days
"Quick install"
"Inconsistent speed-- last speed test 499/495 on an 8 meg line"
"ho hum... The cable / phone are great -- I'll likely return to DSL"
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Speed seems all over the map even with fresh wiring. 5am when I wake up -- or 4pm when I walk in the door gets very close to 8 meg. Evenings / nights are all over the map. I just got 1/2 a meg on my last speed test. That's a far cry from my "up to"
Update
Still the same evenings nights
I've gotten 250 down test from their speed test
(that's 1/4 of a meg or DSL Light speed on
a 7 meg connection)
A tech will be here tomorrow with 1 chance
to make it right. With three completely different
broad band providers in Prattville why not...
Update 10/1/09
Slow speeds... I often get a small fraction of the "up to" speeds. They've been my backup
connection for a while. Since they top out at "up to" 8 meg and Charter tops out at 20 meg (and usually delivers 21!) I've finally decided it's an expense not worth incurring.
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 Review by zpm
UPDATED: 83 days ago
member for 244 days, 263 visits, last login: a few hours ago
Columbus,Muscogee,GA
$150 per month (month by month)
about 7 days
"Good service"
"Slow speeds ftm"
"Better than charter or mediacom in my area"
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My household was tried of mediacom with their crappy video services(poor customer service, honestly, 2 weeks to fix a broken cable is well, crappy) and we were also tried of at&t slow internet and phone services, so after 10 years with mediacom/at&t, we switched to knology for phone, cable, and internet. Knology's phone service is standard, cable is fine, internet is in the process of upgrades but we hope for higher speeds in the coming months. I'm able to get any problem i see resolved in 48 hrs or less. only problem i see right now, is prep work for docsis 3.0.
150 for 3 box's, HD, high speed internet(6 mbps down) and voice is not too bad. i wish it was a little lower but i'm better off having to remember 1 number to call instead of 2.
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 Review by MasterWolfe
Posted: 174 days ago
member for 232 days, 246 visits, last login: a few hours ago
Panama City,Bay,FL
Contract price not specified.
"Sounds good..."
"Unreliable"
"Wouldn't recommend at this time"
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The price sounds good, and if the connection were reliable it might be worth it. However, the connection was very unsteady. And, the price they advertise is base price for very basic service. All 'extras' are another $10 each. So by the time you get to the same level of service you had with the other guys, you end up paying MORE for a slower connection, fewer channels, and bad video.My 6 mb connection varied at all hours of the day from 512-ish speeds up, cable channels were pixelated and would occasionally drop. Their support staff was nice, but ultimately useless. When I called to cancel, the lady made snipey remarks about the other company, and that was not at all professional.
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 Review by scmdslguy28
UPDATED: 190 days ago
member for 5.7 years, 184 visits, last login: 59 days ago
Columbus,Muscogee,GA
Contract price not specified.
"Very reliable connection"
"Could use just a little more upload"
"I love my high speed connection!"
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Today is my first day of our Knology high speed connection. The technician came between 2 and 4 pm as promised. He took the time to make sure all of the outside connections were proper and secure. He also took the time to straighten out an issue with our digital cable (he called in to make sure we had the proper movie channels). He tested the high speed internet on my wife's laptop and all was said and done! The modem used is a Linksys CM 100 cable modem and it is connected to a Linksys wireless router WRT54GS (my wife's laptop uses the wireless). My wife and I are very happy and glad to have high speed internet!
More updates to follow...
Update 05/16/09
All is still going well; download is still what it should be. I am not sure if we got a boost in download speed or it may be just the time of day! Could use more upload!
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Review by kmwilson
Posted: 202 days ago
member for 203 days, 16 visits, last login: 189 days ago
Augusta,Richmond,GA
$225 per month
"speed, uptime, ip retention, plug in and forget about it..."
"field people lack high def knowledge/experience"
"great company, they were first in augusta to offer cable modem, forever changing the playing field!"
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My subdivision was Knology of Augusta's initial dig. I signed for phone, every cable channel, and high-speed internet. That was 10 years ago. My bill has gone from $150 to $225 per month over the years, that includes every cable channel (except the sports package), includes digital music, the jump to high-def tv with 2 HD STB's (one being a DVR). Knology came to town with something no one else had (high speed internet) bundled with stuff offered by many others (phone/cable), neatly packaged, albeit they had to run their own cable. Over the first few years, I think a Knology truck (or 5) drove into my neighborhood every day doing who knows what, modem resetting was semi-monthly, the bill read like stereo instructions, etc. After a few years, and after all the Mexicans were done drilling cable into the ground all around town, things settled down. I've enjoyed many years of connectivity, telephony, and tv with Knology. I give them a 9 out of 10 overall. I'd like to see their field people a little more experienced with their high-def equipment. The ability to use an HDMI cable and to properly setup audio would show some smarts, rather than just being able to split and screw on a few pieces of co-ax and get a picture and pretend to be done.
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Review by voipgrog
Posted: 209 days ago
member for 1.6 years, 55 visits, last login: 66 days ago
Panama City,Bay,FL
$84 per month (12 month contract)
about 3 days
"Solid service. No caps or filtering"
"Cable modem won't forward ports, upload is sloooooooow"
"Better than Comcast, the other choice."
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I've been using Knology cable interent for a couple of years now and can't really complain about it. I use several VOIP providers with it and have multiple applications running on my home network that I access from the web. The Knology WebStar cable modem is tough to work with when you need to forward ports to things like home alarms, video cameras and VOIP boxes. Since most home users aren't going to be doing these things the Webstar is probably fine. I would prefer a little more control over my web connection.
My upload speeds aren't great either at around 256kbps. Download is fine at around 3Mbps.
The internet through Knology cable has been fairly reliable. We've had very few outages and the small ones we have had were limited to a few hours. I didn't even have to call to have them corrected--the internet just came back on its own.
Our TV reception is pretty awful on some channels, Analog basic cable channels that is... Several occasions we've just watched the shows direct from the web because the local reception was so bad.
Our other choice is Comcast but my neighbors who use Comcast have had problems getting VOIP to work.
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Review by Corran22211
Posted: 224 days ago
member for 257 days, 2 visits, last login: 224 days ago
Lynn Haven,Bay,FL
$150 per month (12 month contract)
about 14 days
"Quality TV and friendly staff"
"Terrible internet connectivity"
"At this time would not recommend"
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I have been having issues with knology for over two months now on the internet connectivity. I have noticed constant drops for a minute at a time for the internet. I have tried to provide them with details on what is happening on my system and on several others in the city. Knology continues to try to point the problem to my system, or signal quality, and even my router. I confirmed at least 3 network drop across 4 different households in different parts of the city and they continue to not look into the issues. The tech support chooses to play the its not happening right now on the phone with you so we will continue to ignore the issue. All it would take is a simple 24 hour period of monitoring of the lines to see this issue and they choose to do nothing of the sorts, even when asked to. They appear to really have gone down hill in support
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