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Review by brad152 
Posted: 177 days ago
member for 3.3 years, 21 visits, last login: 112 days ago
 Columbus,Franklin,OH
 $50 per month
 about 2 days
 "Very Fast, Reliable Service"
 "I've never had any issues"
 "Very great service, would reccomend to everyone!"
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I have had Insight's version of Road Runner here in Columbus, OH for over three years now, when i first subscribed it was 4Mbps down/512k up.. Since then they had pushed up to 7Mbps/512k up for the standard service and that was $40, so when they had called and offered me their "Turbo" service for an extra $10 per month, i decided to take them up on it. I could not be happier with this service since it had taken me up to a guaranteed 15Mbps down/ 768k up.
I usually get around 27-32Mbps down and i usually stay right at the 768k upload.
In the three years i've had the service, it's only went down once and that was for a fiber upgrade in the neighborhood and i was made well aware in advance of the outage, so i am definitely pleased with the service and am extremely happy with what i get for what i pay! i would recommend them to anyone
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Review by jgegner
UPDATED: 200 days ago
member for 1.9 years, 493 visits, last login: a few hours ago
Bowling Green,Warren,KY
$44 per month
"Solid, dependable service"
"Still somewhat pricey, but cheaper than it used to be"
"If you're considering DSL, get this instead"
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I signed up for Insight Broadband in mid-January '06 when it was 4/384, under their offer of $30/mo., with that price guaranteed for one year. My local Insight office still offers this deal because it's so popular. Insight now calls their product Broadband 10.0, since the download speed was increased to 10Mbps in October, 2006, with an upload speed of 1Mbps.
I had considered getting DSL service from BellSouth (now owned by AT&T), but they simply didn't offer the speed I wanted at the price I wanted.
The ordering process was pretty smooth, and it took about five days from the time I placed my order to when the Insight technician arrived at my home to do the installation. The cable modem I have is the RCA DCM425.
I installed an Ethernet card in my computer, plugged the modem into the computer, turned the computer on, and plugged the modem's power cord into an available outlet on my surge protector. As I was going through the registration process using the QIC Assistant software (Insight no longer uses this for broadband registrations), I encountered a problem: the modem would not boot up.
I tried everything that was suggested and nothing worked. What would happen is that all of the indicator lights would flash briefly, and then I would get only one blinking light. I even disconnected the Ethernet connection and hooked the modem up to my computer using the USB connection, and that didn't work either.
I called my local Insight office, and told the service rep what my problem was and he told me to give him the MAC address of the modem, and still nothing worked. About a week later, I woke up one morning and found the modem was fully working (how this happened, I don't know). I then went to complete the unfinished registration process, and to my dismay, the QIC software would not allow me to set up an insightbb.com e-mail account. I've since gotten a free Hotmail account so I can have e-mail access.
For the most part, the service does work as advertised, but depending upon the time of day, the amount of network traffic, etc., download speeds can slow to a crawl. Overall, though, I'm happy with it.
UPDATE 2/8/2008: I just read earlier today here on DSL Reports that Insight is now offering a new speed tier across their entire Kentucky/Indiana footprint with download speeds of up to 20Mbps, and upload speeds of up to 1.5Mbps for an additional $20 per month. However, this new speed tier will initially be made available to Insight Broadband customers on a first-come, first-served basis.
IMO, while I believe that the additional speed tier offering is a great idea, I don't think that it's worth paying an additional $20/month just to get a 10Mbps increase in speed. I'm paying enough already just for 10Mbps service. If Insight offered this new speed tier for just $10 more per month, I would consider getting it. What Insight should have done is offered existing Broadband 10.0 customers the option of upgrading to the new tier for little or no cost, instead of their usual practice to nickel and dime customers every time they offer a new product or service.
Just my two cents.
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 Review by RickM.Net
UPDATED: 214 days ago
member for 9.2 years, 551 visits, last login: 18 days ago
Louisville,Jefferson,KY
$54 per month (month by month)
about 3 days
"Excellent service and tech support"
"None that come to mind"
"I'm honestly surprised!"
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I switched from DSL (static IP, 6Mb) to Insight's 10.0 service and sticky IP over a year ago and am VERY pleased with the service. Admittedly, you have to edit your domain IP every once in a great while, but with the speed of the internet's DNS servers updating so fast, it's fixed in less than an hour.
I've called their tech support several times and while you can on occasion get 'the trainee', I've been overall pleased with them.
I recently bumped up to their 20.0 service, and honestly get download speeds running over the 20 meg cap. Best so far was 2.19Mbps from Adobe. Obviously, your milage may vary, but I'm a happy geek =)
One Year Update:
After a year of Insight Cable 20.0, their 20 Megabit service, I am still VERY pleased with their service, throughput, and quality of signal. The only outages I've experienced were during Hurricane Ike and the Great Snowstorm of '09. They had services up and running even before I had electric power restored. That shows the power of going with underground power!
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Review by madhouse
UPDATED: 215 days ago
member for 7.1 years, 1078 visits, last login: a few hours ago
Louisville,Jefferson,KY
$85 per month
about 7 days
"Speeds"
"More routes and redunancy is definately needed on the network/ Transfer Fee $25.00"
"Price could be better"
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As an Ex Employee of Insight Communications I would have to say that Insight speeds are still tops. I know from working with the company that there were flaws but that will be with any ISP or MSO out on the market today.
I have had Insight services since 2000 and have enjoyed them very much. I do agree that they can be a bit pricey but in the long run if you look at the DSL services locally they are about the same price for a lot less speeds.
So for all those who are hesitant on getting Insight services go for it , with them at least you do not have a contractual agreement unless you are using the business services with Insight Business. This is the department I came from and have a very good knowledge over how the systems work so if you have any questions please feel free to PM me.
4/26/09
Just recently moved , well about 1 month ago so during the transition I contacted Insight to do a transfer of service. The sales rep which was kind of like a car sales man straight face told me Insight now charges $25.00 to transfer services???? This was a sore spot with me but since we already had the service I went on with my business and scheduled in the day.
Out of all the years I had used Insight Services(plus all the years I worked there) they have NEVER charged a Transfer fee, this just totally blows my mind. Mike Wilner what in the world is your company doing? This is a tough economic time and your company just ups and says " Hey we can make an extra buck if we hit these people where it hurts when they move "
If Insight is going to stay such a community company and help the community cut the crap charges and actually do Transfer services free as your company always has never charged for.
Only thing left to say is to the public if you are going to move I highly suggest you cancel the service , wait a few days after you have moved then call up and just order new service to avoid the $25.00 charge. This would either irritate them and they make the move to quite charging the fee or nothing...
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Really
@insightbb.com
| $25 isn't bad I've worked for insight for several years now and I believe they have had a standard $25 transfer fee for residential accounts that entire time. You said you worked at Insight business so perhaps it is different there. Either way I never saw $25 as being so bad. I mean maybe if you are moving down the hall do a different apt. and only have 1 tv it could be a bit of a rip off, but really for $25 a tech paid hourly by Insight ( or a contractor) will come to your new residence and do any work required to get your services running as they were at your previous residence. Which often includes running a new wire from the house to the pole or underground pedestal, running or replacing outlets, new splitters, and then activating you equipment, ho0king it up properly which may be simple to some people but plugging in a modem to a pc and a DVR to a high def set is way over some people heads. Very often these jobs can take hours. I just dont see the price as being that bad. On a typical transfer add up the cost of employee wages, and new equipment costs and it can be quite a value I would think. Given I am going on average from my experience. The work and equipment will vary from job to job, Some need more and some need less. Either way I don't know what Dish network, Direct T.v., Windstream, or Verizon etc. etc but I would think Insight is competitive wth them | |
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Me again
@insightbb.com | Re: $25 isn't bad Oh, and sorry for the horrible spelling/grammar, I am on my mobile, this thumb keyboard isin't all it's cracked up to be.  | |
| madhouse
join:2002-09-25
Louisville, KY
 ·Insight Communicat..
| Transfer Fee Not to be too subjective against your comments, but I worked both Residential and Business side of Insight and I have NEVER seen a 25.00 transfer fee been billed.
It was always a courtesy to transfer services over to a new address for an existing customer.
Even the Sales rep stated that Insight implemented this as of Jan 2009 so I am not sure where you have your information from. | |
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In Lex
@insightbb.com
| Re: Transfer Fee Hrm... I am in Lexington, Perhaps it's differnt here ( I see you are in Lou but yeah the $25 fee for residental has been sorta standard as long as I can rember like 5 years or so. Then again I've been wrong plenty. Maybe they just started it there I dunno | |
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Review by alexdee
UPDATED: 259 days ago
member for 259 days, 0 visits, last login: 259 days ago
Jeffersonville,Clark,IN
$130 per month
"Fast"
"Horrible customer support, shaddy business practices."
"Only stay because on no other competitive alternative. ATT charges too much for slow service."
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Where to begin? We've been customers for 10 years. It has been a bumpy 10 years. Everything that could happen, has happened.
At one point we lived in a apartment complex, and when our neighbors had their cable installed, the tech from Insight cut off our cable because he thought we were siphoning cable illegally. Never mind the fact that he could have called in our address and check to see if there was an account for the address.
Every time we move we are charged bogus charges for equipment that's not returned, even though when you call their support phone number they TELL you to take the equipment with you to the new residence. Why do I have to waste my time and call their support number when we get a bill for 600 dollars of not returned equipment? A business that provides for hundreds of thousands of customers can't see the address change in their computer and match the DVR box serial number, and cable modem MAC address to the ones used on the old residence?
Recently I've been having to call on a MONTHLY basis, for again, not returned equipment since we upgraded from a digital box to another DVR box. I called them when we got the first bogus statement for 300 dollars, the CSR told me "I fixed it" and gave me a "new" balance to pay. We payed the new balance the CSR pulled out of his bottom and the following month we get a threatening letter saying Insight is going to cut off our service if we don't pay for the not returned equipment. They threaten customers of 10 years, and don't have the decency to give us a call? It all changed when I phoned them again and told their incompetent CSR that I have a RECEIPT. Oh boy, it all changed really quick... maybe they were counting on the fact we didn't get a receipt for returned equipment when their contractor took the old box, and wanted some extra cash because we always pay on time.
Bottom line is. If there was competition, I would be dropping Insight in the blink of an eye. ATT charges too much for their slow DSL line, otherwise I would hop on their bandwagon. Luckily we're planning to move from this "town."
All in all, they're a shady business that preys on elderly and customers that pay on time to sneak in hundreds of dollars of not returned equipment and other phantom charges. Not because they have incompetent people that work inventory and the phones(they do), but they do it on purpose to make money off honest customers.
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Review by Turd Blossom
UPDATED: 278 days ago
member for 7.3 years, 1421 visits, last login: 1 days ago
La Grange,Oldham,KY
$50 per month
about 9 days
"Great Value, Speedy Internet"
"Pre sales/sales group needs improvment; they don't know their products"
"Great Value"
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Pre sales needs help; didn't know product line. Provisioning went smoothly and install was great. I will miss my Iglou ISP for their great customer service but it's hard to beat this:
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Review by ParisAsta
Posted: 285 days ago
member for 2.5 years, 9 visits, last login: 270 days ago
Panama City,Bay,FL
Contract price not specified.
about 7 days
"They where fast to hook-up the service"
"It is not always 20.0, or what every they call it. It sometimes drops out"
"It is fast, when it works."
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I ordered the 10MB package to start off with, but then I hooked up another computer and got the 20MB package. Even went out and got a new Linksys N-Router, cause I figure with a great ISP, maybe it was time to upgrade to N (I just needed an excuse to buy a new one, pay no mind to new router).
Anyways, it is fast service, when I do get a chance to run a speedtest, it is almost over 20MB.
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Review by jamesnmandy
Posted: 345 days ago
member for 2.9 years, 102 visits, last login: 176 days ago
New Albany,Floyd,IN
$52 per month
about 7 days
"consistent speeds, especially the upload"
"having to pay $10 extra for 20meg service"
"i would recommend, best option in our area right now"
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In our area, Southern Indiana (aka Kentuckiana), there are few options. Here in New Albany, IN you either get AT&T DSL or Insight Cable Broadband. Satellite is a non-option as far as TV service goes, as is a AT&T phone line. Remove those two and what do you do to save money and get better service at the same time without a contract? Insight Cable TV/BB + Vonage for phone. Insight supplied an Arris CM550A cable modem, I pay $10 extra above the $42/mo normal 10Mb service to get 20Mb.....so my BB portion of the bill is $52/mo alone. No contracts, I love that. The only thing that bugs me is when they do have network issues it takes longer than it should to get a tech here. I see an Insight truck or contractor around here (apartments) at least once a week doing connects, disconnects, but once you are a customer and simply have an issue it has taken as long as a full week just to get a tech out. I will watch tech's come and go to other apartments, even in the same building as me, but somehow it doesn't make any sense for them to have him simply stop by and troubleshoot my issue, he should wait a few days and then come back...yes...this makes no sense guys. Please try to infuse some common sense into dispatching and stop prioritizing new connects and non-payment disconnects over existing paying customers who have marginal service you are getting paid to provide. As a side note I would like to say the tech on these forum boards does a good job at getting back in touch with you, cheers to him! Thanks
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 Review by Matt_31
UPDATED: 347 days ago
member for 6.7 years, 444 visits, last login: 8 days ago
Jasper,Dubois,IN
$50 per month
about 20 days
"When it works .. it works good"
"Poor tech Support on phone, need local office people again."
"Service needs overhauled my area."
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I knew i was moving and planned to setup service they were there ontime and the tech guy was great. The people over the phone locally were excellent. Ran into a snag and needed real help from the techs in evansville and they were ether burned out from the same questions or didnt want to help. After weeks and weeks of tweaking and new modem I finally discovered the error was my Regal Splitter/Filter. Now things are up to pare and im very happy. I highly recommend this compare to the satellite service I had prior. For 39.99 and 4Mb im prob going to go to plus service due to the extra speed i might get at 6Mb.
8-1-05
Service has been real poor for the last 8 months with speeds less then half of advertised, service has also dropped alot. Almost worse then my satellite connection was and that alone is scary.
4-12-06
Service is still poor and dropouts still there have been told its locally and theres no plans at the moment to redo things. Also we dont want to even get into the cable boxes. Lets just say .. im real close to going back to satellite for TV. If DSL becomes here soon. I think ill also head that way.
9-16-06
After having a small chat with the CEO of insight with him contacting me, The ball got rolling and things now are running like they should have im on day 3 now and service is running at or even at times over what is advertised. Yes its sad the CEO had to contact me but his care and will has changed my mind about a company I felt was a lost cause. With what Mike (the CEO) is doing I feel one day will make Insight a company that is going to be great and while it may not have the extra kick its reliability in the future I hope will be as strong as Mike's will has been.
12-15-08
Service has now been Excellent for sometime, due to this we upgraded when they were testing the 20.0 and while it had some bugs back then it has been great for sometime now and I would recommend it to anyone whos got more then one computer or whos more of a power user. Mike our CEO has done a great job of bring service and information to us people through the site here at DSL reports and through his personal blog. (we now spend $145 a month on service with internet and cable)
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Review by dmcdon
UPDATED: 354 days ago
member for 7.1 years, 35 visits, last login: 80 days ago
New Albany,Floyd,IN
$175 per month
"The service works, but there are outages, and does not meet advertized speeds"
"Days like Sundays the service is very slow, calling them is hit or miss. Thier phone system may drop your call."
"Tech Support needs a Level 3 Tech for Customers with continual problems."
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I have the broadband 10.0, Phone and TV. The internet was working great until Hurricane IKE. After that I have noticed many days where there are periods of times where I can ping the modem but not the Insight network gateway.
I have called and talked with many Tech Support people. The problem is if you get a newbe -- they only know one answer - reboot your router.
I have had 2 modems from Insight, and used 2 different know good routers. These routers have been tested on T-1 circuits.
I have had Tech Support visits, but they only understand how to install the wire. The can't diagnose issues. I call in and have to go through Level 1, explain everything going on and ask for Level 2.
There is not communication between the Tech Staff in the office and in the Field. If I had not recorded information from the phone sessions the field techs would not have know anything about the issues reported.
There needs to be a way to resolve issues, 1 point of contact that understands the history of the issue and is following up on resolution of the problem.
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