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Review by herbert0 
Posted: 28 days ago
member for 7.5 years, 80 visits, last login: 28 days ago
 Shelbyville,Shelby,KY
 $40 per month
 about 5 days
 "Throughput is fantastic! Blows away my old 3MB DSL. :-)"
 "Billing dept! OMG!! Love the service, but the billing dept sucks! Took me 4 months to get an accurate bill!"
 "Great service for the money."
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I am an in IT and support over a hundred desktops and servers. I often have to tunnel into work from from home via VPN. I previously had 3MB DSL line, but it could not handle more than 2 systems at a time, especially when I had a remote desktop connection. I tried Insight and it was great. I'm moving the rest of our systems onto Insight and will be removing the DSL. For now, the 10MB package is working well, but it's nice to know that I can go to 20 or even 30 soon if I need it. The only issue I've had was the billing department (accounting) which could not seem to get my statement right for 4 months. It was very annoying to have to call their billing dept every month to tell them they didn't get it right.
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Review by maxey13
UPDATED: 55 days ago
member for 8.4 years, 3027 visits, last login: a few hours ago
Anderson,Madison,IN
$34 per month
"Solid and fast connection"
"None at this time"
"Great speed and reliability"
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Insight has been rock solid for the last several months. No problems and we use alot of internet here with 4 computers going most of the time.
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 Review by shamrin
Posted: 57 days ago
member for 8.8 years, 1313 visits, last login: 3 days ago
Lexington,Fayette,KY
Contract price not specified.
"Dependable, good speed and good service"
"I really have no complaints"
"Pretty good service and product for having a near monopoly on broadband"
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I've been using this service for 18 months and have had only one outage which was self-inflicted (my parents who also use Insight have, however, had a number of outages). We use Skype, do considerable downloading of files, music, etc. and I have not had one complaint about speed or reliability.
We did have our service cut off once due to one of my neighbors getting on my wireless and uploading some movies, apparently the MPAA complained. OK, Insight should have warned me about this before suspending our service, but once I was able to speak with someone there, they got it turned back on quickly.
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Review by RacenutBG
Posted: 73 days ago
member for 6.7 years, 963 visits, last login: a few hours ago
Bowling Green,Warren,KY
$200 per month
about 4 days
"very little downtime"
"insight occasionally oversells a node causing a slowdown"
"Works well, worth the money"
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Less hassle than a dish
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 Review by Engineer_TA
Posted: 76 days ago
member for 8.2 years, 1366 visits, last login: 8 days ago
Lexington,Fayette,KY
$159 per month
about 10 days
"Decent service and uptime. No caps (yet)."
"Customer service OK but at times lacking. No clear upgrade path for future procuts (Docsis 3.0 for example)."
"Decent service if not a tad overpriced. New promotions for new customers are so much better than what the existing customer."
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Speed: 10 Mbit down/ 1Mbit up: Consistant speeds. Somewhat pricey for those tiers though.
Enjoy digital television but the need to rent the boxes (at somewhat high prices) to watch extended channels or HD is poor in my opinion.
Telephone service solid, but don't get unlimited calls. Can't switch directly to Phone 2.0 at promotional rate.
If it weren't for the headaches of changing all e-mail based accounts, would have moved to another service by now. Still may.
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Review by dadbrockway
Posted: 92 days ago
member for 1.1 years, 3 visits, last login: 46 days ago
Louisville,Jefferson,KY
$81 per month (12 month contract)
about 15 days
"Fast internet accress, good phone service and cable service"
"Is almost the worst tecnical support I've experienced especially for online support. I've sent emails with no reply"
"Excellent service just don't haver problems"
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I hesitated to go with Insight internet. I've had them for cable and haven't liked their customer support. But AT&T got too expensive for speeds slower than Insight Broadband cable. I went with the package deal: cable TV, Broadband Internet 10 meg down/1.2 up, and phone service. Everything has worked well. However recently, for the last three mornings, I have not been able to send emails. I can receive them but not send. I've left emails, I've looked at online FAQs, and I tried NetChat. FAQS sucks but that true with most companies. In my experience FAQs rarely cover the problem I'm having. I have received no replies to my emails, and no one ever picked up on the Live NetChat, and this was at 9:00 EST. So product is very good, price is ok, but technical and customer service is awful.
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Not a member
@insightbb.com
| Insight over AT&T 8-24-2009
After fighting AT&t this AM for more than an Hour and fifteen min., trying to get them to understand, that I wanted to be hooked back up to my telephone and cable services because of the flood in Jeffersonville IN. Yes it took that long, I finally got the order through.
I made one call to Insight to get my cable hooked up, it took less than 15 min. to do so!
I then inquired as to their package deal, I was told what I wanted to know, right away!
I made one more call to AT&T to cancel my order and went through, Insight it cost me less and only took a short time to achieve this.
Now it boils down to this AT&T is getting to big to handle coustomers and their needs! The are taking over all of the smaller phone services, and returning to the old MA bell!
Your best be go with you loco cable subscriber!
B. Morton, New Albany, In. | |
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 Review by fancydancer
UPDATED: 102 days ago
member for 7.2 years, 2076 visits, last login: a few hours ago
Springfield,Sangamon,IL
$44 per month
about 7 days
"Speeds. No contract. Reliability"
"Only get a break if you get their phone deal."
"Worth it. You may pay a little more, but you get a lot."
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With speeds of 10000/1000 I can't complain. $30 a month for one year was the deal when I signed up.
Edit: No longer in an Insight service area. Above review may not be applicable.
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Review by nzakanzaka
UPDATED: 129 days ago
member for 3.7 years, 19 visits, last login: 73 days ago
Mississauga,ON
$38 per month
about 3 days
"Speed. In-House customer support is quick."
"Has ceased working once"
"Helped me switch to Vonage and ditch AT &T. Therefore good."
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I've just had this service for a month, and overall I'm satisfied. I had AT&T's Elite DSL, but it was quirky these past few months. Call AT&T, and you would go through hell to get support. Insight has very quick installation time; it has great speed; and when the service packed up 5 days ago, they sent someone within 2 hours to go through the whole apartment wiring. He found the problem in the apt cabling and was out within an hour and half. So far so good.
Modem: Motorola SURFBoard SB5120
Comcast bought Insight, and the only good they've done is for themselves. They increase the price every other day, and the speed is appalling now. I wonder why Comcast is so bad. I'm looking forward to the time I move to my new house in a month. I'll use the opportunity to dump Comcast.
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 Review by TDOG
UPDATED: 137 days ago
member for 9.5 years, 5767 visits, last login: a few hours ago
Louisville,Jefferson,KY
$45 per month
about 7 days
"TV , Phone and Data from one provider"
"Expensive"
"The Best I can do at this time."
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Update on 21 June 2009 (Fathers Day) 0657 hrs.
There is really nothing new to report with my Insight Broadband, TV and Phone connections...and that's a good thing. This company has been great. I only wish it was a little less expensive.
TDOG
The Ice storm of 09 has caused 200,000 plus Louisville households to be without power.Mine went out last Wednesday (1-28-09) and came back up at 0203 hrs this morning (2-4-09). By the time I got down to my office in the basement to check the router and modem ,my internet connection was already up and ready. Insight is great. I also want to thank all of the approximately 3000 utility workers from all over the country who are out in this frigid weather working 24/7 to get the power back on for the people of this area. BUT...Insightbb is pretty much bullet proof at my house.I also have phone and TV and they are working great as well. Thanks Insight.
TDOG
Update: July 27, 2008 @ 0717hrs.
It's hot in Louisville Kentucky and so is my Insight Broadband internet connection. 20.0 is now available for 10 bucks more per month, I'm probably not going to get it because the 10.0 is plenty fast.
Routing and line quality test results:»/linequality/nil/2411995
Update March 23 2008-0821hrs
Still zipping along with Insight Broadband. One small outage about 3 weeks ago...I think it was a moisture issue according to the tech,Anyway...it was fixed within the hour.I'm still very pleased with Insights service.
Very happy with the routing.Here's a line quality test.
»/linequality/nil/2365792
TDOG
One year with Insight Broadband is approaching. I monitor my connection quality very closely ...I did when I had AT&T (Bellsouth) from April 2000 till October 2006 and I do the same with Insight BB. And while the DSL connection was very reliable...It did seem to get flaky whenever a storm would roll through. Insight's cable connection seems to be bullet proof good weather or bad. I left AT&T (Bellsouth) because I could not get the 6 meg speed DSL. As it turned out,Moving to Insight was the best move I've ever made !
TDOG
April 21 2007 : 6 month update: Boringly Reliable and fast.
»/speedtests/10···28521853
»/linequality/nil/2217378
TDOG
Jan 9, 2007: 2 month update:
Insight Broadband - Standard tier 10000/1000
Service has been very reliable for the 3 months that I have had it.
I have noticed some increase in latency during prime time 9p-1a some nights.
For the money,it's great.
TDOG
11-7-06 One month update: Speed upgrade 10000/1000 Getting 9900's /960's Evening slowdowns are GONE! I think Insight Broadband is going to be alright.
TDOG
10-24-06 3 week update. This service is very stable and fast EXCEPT for prime time (8 pm-1 am) most nights. Other than that Insight Broadband is OK
TDOG
10/4/06 Just got service(4000/384) with Insight Broadband. So far so good. Speed tests running in the 3700's down and 360's up range. We'll see what she does at prime time tonight.
TDOGhttp://www.dslreports.com/tweakr/block:3c505c0?service=cable&speed=10000&os=Vista&via=normal
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Review by rjbasye
UPDATED: 169 days ago
member for 9.5 years, 4373 visits, last login: a few hours ago
Dry Ridge,Grant,KY
$54 per month
about 5 days
"Fast ,very reliable & almost no downtime"
"Cost without cable television"
"I love it"
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Upated June 4th 2009
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I am now using there 20 meg download service and it is supper fast. It is only 10.00 more a month so I figured I would try it. Insightbb is the only ISP available in my area that is broadband.
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I've been a subscriber to InsightBB ever since it became available to me back in April 2001. I haven't had any complaints with them and the service has been very reliable in my neighborhood. It has only been down a few times in the last 2 and a half years and my download speeds have ranged from 3 to 3.5mb down.
The upload speeds are not fast. I only have been able to get bps and while Comcast and Time Warner have raised there upload speeds to 384kbps, InsightBB only has 384 up if you give them $35 more a month which to me is not worth it.
InsightBB has since raised its speeds to 4mb down and 384kbps up. and 6mb down and 512kbps up for the faster teir which puts them in line with the ADSL service that the phone company offers if you live within range of the CO.
In my area InsightBB is the only choice for broadband since Cincinnati Bell ADSL service is limited. I am happy to have cable broadband where I live and would not want to go back to dialup service.
Update
As of 11/01/06 InsightBB has raised its basic teir speeds to 10/1. I'm getting close to that execpt during the early evening hours when speeds drop to half of what's advertised.
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