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Review by ParisAsta 
member for 5.9 years, 18 visits, last login: 3 days ago
updated 3 days ago
 Panama City,Bay,FL
 $135 per month "It is cable and Internet." "Slow Speeds, High Cost, and Customer Service has taken a dive." "If you can get something else, please do so."
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I have had Knology and then WOW! for well over 3 years. It might be longer than that I really am not sure. I do know one thing, MY GOD the internet speeds have decreased. I do not know what they have done, but they now stink. I used to be able to view a webpage without it timing out, now that happens all to often. It takes forever for sites like imgur to load, they are pictures people. I get that .gifs tend to take forever to load. Then there is the cable, not sure what happened to it, but according to my sisters kids, it kinda stinks. The way that the set-top boxes are set-up for ondeamnd drives me crazy. I went to go order a movie and I got confused on just how may different on-demand channels there was. I have used other companies before and most at least put them all under one channel (or at least they used to). I gave up and went to redbox and rented it there. Don't even get me started on the cost increase of my bill.
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Review by Rodney.Armstrong
(review was emailed from domain securitasinc.com)
lodged 7 days ago
- Grove City,Franklin,OH
- $140 per month
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WOW has the worst customer service of any cable and internet provider.
The cable and internet is less than average. Their billing is horrible!
They double billed me late last year without me knowing it. This week I
received a phone call from a debt collector stating I owed them $250! I
said "they are my provider and I am looking at the last bill which was
due a few weeks ago and I paid it on time and owe them nothing". They
said that isn't what their records show. I told them I would call WOW.
I called WOW and they said they have where we disconnected service in
February and a past due bill we never paid. I said, first I don't owe
you anything but, let's say I did... why wouldn't you cut off my service
until I paid if that is the case? She said they couldn't reach me. I
reminded them that we have service with them currently. I explained we
have had service with them for years. I reminded them that they sent out
noticed apologizing in January and February for incorrect invoicing.
After speaking to 3 people (escalating each time) they finally
determined that it would be good to reduce the $250 to $200 and call it
a deal. NOT! I have all my bills and will not pay them another cent. I
have now cancelled my service with WOW and will make it my mission to
make sure as many knows about this as possible. They have lost one
customer and a customer that will work really hard to ensure they lose
more or at least the opportunity at some for $200. It isn't the fact
that I can't pay it, because I waste more than that in a weekend of
eating out (family of 5) but it is just the principle of the matter.
In close, BEWARE of WOW! Don't go with them. Unfortunately I don't have
a good reference for any but I am going back to Time Warner. Even though
I will pay more and their customer service isn't much better, at least
they had accurate billing and if there was a problem, they would address
and admit it. Good luck WOW, you will need it!
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Review by AlgUSF
Fair warning: reviewer joined this month
lodged 8 days ago
- Seminole,Pinellas,FL
- $40 per month
 about 5 days- "15/2 Broadband for $20/mo less than Brighthouse's 10/1 standard RR."
- "Ping times are a little high."
- "Good value for the money"
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My wife and I had Brighthouse Cable and Internet since we bought our house 4 years ago. We went with DirecTV for cable and were stuck at ~60/mo for just Internet. Since FIOS wasn't available in our neighborhood we decided to give Wow! a shot. Wow! bought Knology who bought out the old GTE Americast cable system from the late 1990's. For 60/mo with BH we were getting 10/1 service, and now we have 15/2 service with Wow!
The woman on the phone was very courteous and upfront with all of the prices, and fees. We decided to forgo the modem rental and grabbed our own DOCSIS 2.0 modem to save the $5/mo.
The gentleman who came to install our service was extremely friendly, and made sure to install it the way that we requested. The install was very professional looking. He told us that a burial crew would be here within 7-10 days to bury the cable, and they were out the next day burying the wire. I am happy that Wow! has their installers ground to the electrical meter as opposed to the water line like Brighthouse and Verizon do. Not to mention that it is one less unsightly box next to my pool.
Speeds are as promised, but the latency seems a little high.
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Review by jkowols
Fair warning: reviewer joined this month
updated 14 days ago
- Mount Prospect,Cook,IL
- $130 per month
- (18 month contract)
- "Picture quality, features, whole house dvr with 6 tuners,"
- "Router funtions are limited"
- "Over all good, just need to work out the issues"
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After 27 year s with Comcast, we were tired of the steady rate increases
with little or no consideration for being a long time customer. Here is a
review of our WOW Ultra TV installation which was completed this week
Pros:
Picture quality is good on all 3 tvs with Media Players
TV that is directly hooked up receives a lot of channels and local broadcast
in HD - overall picture quality is good
Channel lineup for the price is good
DVR functions & options are good
Installation was on-time and went well with one exception. I had ordered a
cable card for my HD HomeRun Prime. When the installer arrived I was told
that it would not work and he took it with him. So I called the salesman and
complained. 2 days later the same installer was back with a cable card. It
works and I receive the same channel lineup on the cable card that I do on
the media players. Problem solved
Cons:
Internet speeds good be better. Really don't want to add another $20 to the
monthly bill to upgrade to the 30 Mbps speed
Gateway/Router - Mine is in the crawl space so I don't use it for wireless.
I have a separate AP for that. The biggest problem is that I have not been
able to port forward my IP cameras. I spent an hour with tier 3 support with
no success. According to WOW it is setup correctly, just not working. The
device itself is slow to change menus, which does not help with the setup. I
found the solution posted by another member that uses my old router after
it has been setup as a DMZ device. Unless WOW comes up with a better idea,
I may need to try that
Phone - Limited options in setup. For example, I would like to adjust the #
of rings before the voice mail kicks in. If this is do-able, I can't find it
Overall we are happy, in spite of a few bumps in the road. However, I will
be happier when I can see my IP cameras from outside the house. The switch
to WOW is saving us $50 / month over Comcast and that makes us very happy
Comments:
 | | Tech support? Tech didn't understand the cable card the first time?
Your cameras didn't work and going through different levels of support they still don't?
How can you give tech support 100%? | |
| | jkowols
join:2013-05-06
Mount Prospect, IL Reviews:
 ·WOW Internet and..
| Re: Tech support? Well, maybe 100% was being too kind, but since then the issues with the IP cameras and the cable card have been resolved and I am willing to give them the benefit of the doubt. During all of the years with Comcast, they were far from perfect too
On the negative side we have had to reset the gateway a few times. Hopefully last nights software upgrade resolves the problems | |
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Review by JG526
member for 37 days, 36 visits, last login: 2 days ago
lodged 26 days ago
- South Lyon,Oakland,MI
- $80 per month
- about 20 days
- "Good installation, Getting advertised speeds, prices, no contract"
- "None yet"
- "Happy with new WOW internet & phone service"
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New service that was installed approximately 3 weeks ago. The tech showed during scheduled time period & did a nice clean install. Order the 15/1 plan and am getting advertised speeds. Paying $80 per month for internet & phone with a price lock until 2015. Only minor disappointment was the older Arris TM402g modem they provided me. Will update if any issues come up.
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 Review by parkut
member for 11.4 years, 5886 visits, last login: a few hours ago
updated 48 days ago
- Harrison Township,Macomb,MI
- $70 per month
- about 3 days
- "Installation, price, reputation of company"
- "none yet"
- "quick installation, installer arrived as promised"
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**** Updated 04/01/13 *********
nothing new to report
**** Updated 03/23/12 *********
Recently needed to get WOW to rename reverse ptr for our static IP to help resolve
problems with e-mail delivery from our server to remote systems. WOW tech
support was fast and knowledgeable. A pleasure to work with these folks.
**** Updated 02/13/11 *********
nothing new to report. Paying $69.99 / month with all taxes
**** Updated 01/30/10 *********
nothing new to report.
**** Updated 07/08/09 *********
Circuit is lightly used, nothing new to report.
**** Updated 12/27/08 *********
There have been some occasional outages, not quite as reliable as I'd hoped it to be. Generally pleased with downloads. When uploading and the line is saturated, the ping time goes way up, ping graph in excess of 500 ms. This in turn slows down the download speeds as well.
**** Original Install June 22, 2008 *********
Ordered the 8/1 Ultra Plus Internet package with 5 static IP's
This is a business account, with no limits on hosting servers
(I also use WOW for my home connection).
Installer ran new aerial cable, plus an additional 50' inside cable
Once modem was recognized, my salesman ordered the static IP's
Two days later, I was provided with the proper IP configuration
and within moments I was online.
This circuit will likely replace our Business DSL static package
since we are limited by distance from the RT to 3 meg x 512
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Review by an3951
member for 12.2 years, 2332 visits, last login: a few hours ago
updated 50 days ago
- Brook Park,Cuyahoga,OH
- $54 per month
- about 1 days
- "Fast Install, Fast Speed 15k/1k"
- "Works great as long as nothing serious goes wrong"
- "WOW Has there issues but they really do try to fix the problems."
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I have been a WOW customer for many years and for the most part there have been no major issues. In Mid February 2013 I began to experience large packet loss on weekdays beginning in the early evening lasting through midnight. Weekend interruptions can happen at any time of the day or night. This problem has been ongoing just under a month with no less than a dozen calls to WOW. As of this writing I have had five home visits. In the beginning they noticed that I had my own modem and immediately blamed it. I had two other modems, including a Motorola Surf modem that I installed but the packet loss continued. Finally I told them to put their modem in so we could end the blame game. Of course their modem has not corrected any of the ongoing problems.
03/30/13 - After a month and a half whatever was causing the problem it seems to have corrected itself. WOW finally agreed to have a service tech come out and hookup to my line and watch it during the evening hours but before that day the issue resolved itself. I am hoping I can go back to the many years of trouble free service and so far, so good.
Comments:
| | Kirk You need to contact Kirk who is the VP of the Cleveland System. | |
| | | Similar Issue occurred for me... ... last December. Flakey daily internet service for 4-5 weeks. I rent their modem. I have phone service. Techs can check cable signal strength. If the is o.k. then most WoW techs are useless. In my decade of being with WoW, I found only one tech who was technically astute and customer service originated who actually diagnosed and fixed a problem. My problem eventually went away. I conjecture WoW network upgrades, load balance, etc. were taking place but no support personnel would even acknowledge that to be a possibility. | |
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Review by avonlakeoh
member for 62 days, 0 visits, last login: 62 days ago
updated 62 days ago
- Avon Lake,Lorain,OH
- $99 per month
- "Quick install, good reception, good internet speed, good phone"
- "Terrible Service, Phone calls never answered, E-mails never answered"
- "We'll go back to Century Phone and DSL and Time Warner TV"
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Order and Install went smooth as glass. WOWWAY was new to our area. It was competitive with Time Warner and Century phone and DSL.. We were given 6 months per year seasonal hold for $20+ per month. In the fall when we tried to place WOW on seasonal hold they never answered any phones. E-mails went unanswered and there was no way to notify WOW of desired seasonal hold on their web site. They continued to charge our VISA the full amount 4 months after we put the service on hold. We finally went to visa, presented them with the facts and they reversed the charges. To this day WOW has no idea what's going on. Finally talk to their service reps and you get a different story from each one. WOW is absolutely out of control. A company run by accountants - great at getting your money but extremely poor customer service. Avonlakeoh
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 Review by Juke Box
member for 12.3 years, 4955 visits, last login: a few hours ago
lodged 63 days ago
- Proverbs 3
- $99 per month
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Simply put, Knology was purchased by WOW.
I am not sure of the difference of service, mine has always been great. But I am not sure how this company will do with their customers.
So far, it is impressive with the possibility of upgrading from a Knology 30/5 connection to a 50/5 connection.
Since all is OK, no foul no harm, I will have to come back an update this.
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Review by kcrupp
member for 11.2 years, 3477 visits, last login: 1 days ago
updated 65 days ago
- Allen Park,Wayne,MI
- $125 per month
- (12 month contract)
- about 7 days
- "Great service, great price. I highly recommend Wide Open West"
- "none so far"
- "Awesome service. No complaints at all."
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Wide open West provides the best service and support I have ever had with an ISP. The fact that I'm paying 12.00 dollars a month less than I used to pay Comcrap is better yet. The install was performed right on time by polite, competent techs and I was up and running in 30 minutes. I really don't have anything bad to say about WOW.
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