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Review by TopKat 
UPDATED: 1.6 years ago
member for 1.6 years, 16 visits, last login: 18 days ago
 Clinton Township,Macomb,MI
 Contract price not specified.
 "I can get to the internet occasionally"
 "Every weekend for the last 2 months, the connection goes down without fail. Also intermittently during the week."
 "I'm dumping this soon."
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I have called WOW 3 times to fix the slow and/or non-existent internet connection. I realize networks go down, but this is ridiculous. I previously had comcast and I think the internet went down 3 times in 2 years.
Update: This internet service that is shakier than an 80 year old with Alzheimer's is GONE this Friday. I cannot take the completely unreliable connection so it's back to Comcast even though I have issues with them, at least the internet stays on.
Update: This is why (in addition to the above) I am dropping them:
2.3m/591 Wide Open West
I pay for 6 and this is what I consistently get.
Update: Now with comcast I get:
11.5m/1.1m
I will NEVER subscribe to WOW ever again.
Followup comments:  | | TopKat
join:2008-03-23
Clinton Township, MI
 ·Comcast
·WOW Internet and C..
1 edit | Re: Good thing you aren't a doctor. said by imrf : quote:
This internet service that is shakier than an 80 year old with Alzheimer's is GONE this Friday.
As the title says, good thing you aren't a doctor because you would have killed a lot of people. Alzheimer's does not cause people to shake, that's Parkinson's disease.  Alzheimer's disease is a form of dementia, causing memory lapses, inability to speak properly, confusion and loss of mental ability. As for your Comcast speeds, big deal, that's just PowerBoost fooling you. PowerBoost doubles your internet speeds for the first 20megabytes of the download, then slows back down to Comcast's standard 6Mbps/384Kbps. Alzheimer's and Parkinson's are not mutually exclusive Dr. Kildare
Regardless, WOW service blows. | |
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Review by gzphreak
UPDATED: 1.6 years ago
member for 1.6 years, 5 visits, last login: 1.5 years ago
Sterling Heights,Macomb,MI
$95 per month
 about 1 days
"Amazing Customer Service, Fair speed, Low Downtimes"
"Corporate policy on port blocking, Poor excuses for port blocking"
"Great if you're the average joe! Bad if you're a computer geek!"
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Note: My package includes basic cable.
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Review by malucas72
UPDATED: 1.6 years ago
member for 1.6 years, 2 visits, last login: 1.1 years ago
Clinton Township,Macomb,MI
$60 per month
about 3 days
"Reliable service with little downtime."
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After nightmares with Comcast, WOW was the only other option.
Comcast took 3 weeks to install/setup, yet they took less than 24 hours (guy was climbing the pole the next morning) to disconnect when I switched to WOW.
I have had WOW now since 2004 and could not be happier.
Everytime I have had to switch my cable modem out ( 2 power spikes and a bad motorola) they reprovision within minutes and customer service is extremely helpful.
I have the 6 Meg/1 Meg service.
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Review by quinten
UPDATED: 1.7 years ago
member for 8 years, 263 visits, last login: 129 days ago
Schaumburg,Cook,IL
$142 per month
about 3 days
"Small company that wants your business!"
"Sometimes CS people are very uptight and read from scripts!"
"Excellent service, less expensive than Comcast and very reliable!"
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I've been with WOW! for five (5) years this month. The cable outages can be barely counted on one hand. (Meaning=less than five!) The Internet connection has had some issues but they have always been resolved in a reasonable amount of time. Believe it or not, the management team is listed on their website and they DO respond when an e-mail is sent from a subscriber.
The Internet speeds are better than advertised. I pay for 6MB down and 500K up and get about 6.2MB down and 600+ up. I don't have telephony with them so I'm not able to comment on that aspect of their service. A couple of months ago I upgraded to digital cable and HDTV and the service is absolutely excellent.
Considering how expensive Comcast is in the Chicago area, and how LITTLE they care about their subscribers, WOW! is a true value that gives me a warm, fuzzy feeling! Sure, I'd like to pay $30 for all of their services! But knowing that they are a smaller company that really works for the business makes me feel OK about paying their monthly bill. My recommendation: If you have a choice, go for WOW!
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 Review by detfan
UPDATED: 1.7 years ago
member for 6.9 years, 3088 visits, last login: a few hours ago
Garden City,Wayne,MI
$67 per month
about 4 days
"Internet (all I use) consistent speeds always at or above advertised Speeds"
"Need to speed up."
"Very good Internet Provider as far as consistancy, never down."
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Would recoomend to anyone for internet service, I only wish they would puch up the dload speed. I am at 1100 up on a consistant basis, but pay for it.
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Review by dsmndcrsn
UPDATED: 1.8 years ago
member for 4.9 years, 934 visits, last login: 1 year ago
Columbus,Franklin,OH
$165 per month (60 month contract)
about 5 days
"works 99% of the time"
"none for a long time"
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when i did had issues with wow cable the tech or customer service stayed on the phone until i was very satisfied. only problem i have with is their choice of new channels sometimes.
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Review by radohio
UPDATED: 1.8 years ago
member for 9 years, 790 visits, last login: 11 days ago
Westerville,Franklin,OH
$34 per month (12 month contract)
about 4 days
"easy install, download speeds above stated rate"
"must have HBO to get lower price"
"new player in area, worth the money"
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switched from dsl(netlink) to WOW mainly becaues of price($14/mo cheaper) and speed(1500/500). went live 4 days after sales call, could have had sooner but decided to have it done on my day off. installer showed up on time, and had me up and running in 20 min. installer would have hooked up to my router, but i told him i'd take care of that. download speeds running about 1870, upload about 470.
the only problem i am having is on my side, one computer gets the full speed. while the other two get much less, all computers have been tweaked, but problem still exists.
overall the install went great( i guess that depends on the installer) and speeds are what they stated. since they are a new player in the area i think they have to do things right.
01/25/2008
After close to 8 Years with this service, I would still recommend them. I've upgraded to Ultra (6000/500) and have had only a few problems which have been corrected without loss of service for more that a few hours. If you are from the northern states, check your outside connections for tightness, if they are loose the the up/down speeds are affected.
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 Review by TheMetrix
UPDATED: 1.8 years ago
member for 7.4 years, 2168 visits, last login: 213 days ago
Utica,Macomb,MI
$65 per month
about 2 days
"Speeds are WOW, Service is WOW"
"Great ISP for the $$$. Tech support helpful and they don't treat you like you're a moron."
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01/23/2008 - Update
Well I can say that when the service is up and running it is rock solid. For about the past six months I have run into the problem of connection dropping. I've had tech after tech out to fix the problem and still the problem persists.
If I can ever find the power cord to the modem I own (Suftboard 5200) I am going back to it. These Web Star modems suck.
07/05/2006 -- Update
I'm back in WOW land agian and boy does it feel saweet. No complaints here.
04/16/04 --- Update
Had to move to a different area and wouldn't ya know it, WOW isn't there, yet. Was forced to get CommyCast for a few weeks until I can get DSL hooked up. WOW has been talking to the local Township about moving up to this area but it might be a long time coming. I will have to wait.
I want to thank you all the PPL in the WOW forum and the WOW staff for being great. Hope to be back with ya'll soon.
11-15-03 --- Update
WOW just upped our caps to 4Mbs/500Kbs for the Ultra Tier service at no extra cost. Only outage was due to the network maint being done to raise our service. No complaint here.
08-11-03 --- Update
Haven't had any real issues to speak of since the last update. WOW has rolled out their Ultra Tier Service. 3Mbit/500Kbs. Works great. Haven't had an IP change in over 3 months. Only thing I wish that would come my way is FTTC or FTTH. That would be a plus. Keep going WOW you're doing great in my book.
05-26-03 --- Update on service
WOW is still going strong. They have been doing upgrades to lines and service on a constant basis. My upload/download speeds have always been at or above their advertised limits. The only complaint I have is the amount of times my IP's have changed, 8 times in all. This doesn't include when I have changed equipment/MAC Addresses. That does seem a bit on the high side but it could be due to line upgrades and the adding of new DNS servers.
02-04-03 --- Update on service
WOW has had some real growing pains but over all things have went quite well. Line has went dead on about 4 occasions for unknown reason. But when calling tech support they admit that the problem is at their end or above. They have worked hard to improved service and keep service running.
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Called to have WOW installed on 6-18-02. Ordered the Advance Service 1500Mb/s down - 300Kb/s up with 3 IP for which one you can have as Static. I chose to have all Dynamic. Price is $34.95 if you are a HotBox Customer. I figured that if I was going to change cable internet providers why not change all the way and get digital cable too so I could get a lower price. Was told by sales that the tech would be here between 1pm and 6pm on 6-20-02.
The tech/installer showed up promptly at 1:00pm on the date specified. Between the time he knocked at the door and the time I signed the paperwork to complete the installation was about 45 minutes. Everything went very smooth. Only real complaint I had was that he couldn't setup the multiple IPs, that is up to the customer.
Had to call tech support 10min after the installer left to get the multi-IPs setup. Tech asked for the MAC addresses of the comptuers that would be on the network. When I informed her that one of the MAC addresses would be a router she said they were not supported but it would be treated as another computer and we continued as if the router wasn't there. Provisioning of the 2 extra IPs wasn't that smooth but in the end everything has worked great. From the time I called to the time I hung up was only 20 min. Time on hold was 5 min.
My thoughts on WideOpenWest.....I think they are a great company and genuinly care about their customers. After all we are the ones who make their pay checks.
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Review by Doogy
UPDATED: 1.8 years ago
member for 3.7 years, 105 visits, last login: 164 days ago
Eastpointe,Macomb,MI
$89 per month
about 2 days
"Good speed & reliability - downtime is rare"
"Could use a faster upload speed - currently 400K and a larger mailbox"
"Highly recomended"
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I have been with WOW for 5 years and have no significant beefs with them. I would like to see a larger inbox and like everybody else, faster upload speeds. My latest sppd tests indicate I am getting 4.2 meg down and 405K up.
**UPDATE** Coming up on 7 years now and still love WOW. I have had virtually no downtime (except for the couple of days of the northeast power failure), and consistent speeds. I switched to Vonage for my phone in 2006 and it works flawlessly over my WOW connection. My complaint about the small inbox size was addressed in early 2007 with a bump to 100MB - not great, but acceptable. My only complaint is the price. I have Digital DVR service with 5MB Internet and am paying $99. I'd be happier if it was $10 less.
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Review by bodyman5
Posted: 1.8 years ago
member for 1.8 years, 3 visits, last login: 1.5 years ago
Eastpointe,Macomb,MI
$139 per month
about 8 days
"fast internet connection, reliable uptime, great phone service"
"days to come out for a simple remote or box replacement"
"this is a good company that has all the bang for the buck"
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I have been with WOW for about 3 years and have enjoyed my time with them. I like the price guarantee. The initial install was rocky, because of line problems, not the tech fault. But they got it fixed in a timely manner. I have noticed that the speeds are usually above the rated speed. And since I just upgraded to their ultra plus package, my internet rocks. I recommend this company to any one.
One last note: I had comcast before WOW and when they came out with a new price plan, it was hard to get on board. When WOW lowered their prices, I called and without one iota of hassle, I had added to movie channels and the faster speed for the same price as I was paying. Now, that says a lot for a company!!!!
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(13)
Good thing you aren't a doctor.
WOW