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 Review by stev32k 
UPDATED: 10 days ago
member for 9.5 years, 4716 visits, last login: a few hours ago
 Mobile,Mobile,AL
 $30 per month
 "I have connection most of the time"
 "I have not had any real compliants about the internet in the past year or so"
 "Their intro service is now 10 down and 1.5 up that's pretty good compaired to what they used to have."
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1/18/03 - The service continues to be extremely reliable. There have been about two or three outages of less than 1 hour each in the past several months(I haven't kept records). The speeds are also very stable I get 1440 - 1450 down and 119 - 125 up on every speed test regardless of time of day. The only time I've had to call tech support was to report an outage, and the wait times have been about 2 - 5 minutes each time.
I've had Mediacom HSI since they first started offering it in 1997 or 1998? Since Mediacom took over after the bankruptcy of @home the service reliability has improved a great deal. I'm not fond of the speed caps of 1,500 down/ 128 up, but I can live with that so long as the service remains reliable. Having said that I believe their service is on the edge of being overpriced. I now pay $87/month for cable plus internet and that is my absolute limit. If they have one more price increase I'm switching to DSL and buying a dish.
The few dealings I've had with customer service in the past year have been good experiences. The wait times were short - generally less than 5 minutes, and the people were pleasant. I haven't had the need to contact tech. support in the last couple of years so I can't comment on that area.
All this seems to be contradictory to the experience of others in different parts of the country. I'm not sure what to make of this situation. It seems that Mediacom knows how to operate a network or the service here would not be so good. The problems in other parts of the country have been going on for long enough that they should be fixed by now if it was purely a hardware/node loading problem. The fact that they have not been fixed makes me think Mediacom has a financial problem.
9/6/03
Just re-read my review above and find no reason to make any changes. Service is still very reliable but still somewhat overpriced in my opinion. The one notable feature is how steady the speeds are -- any time of the day or night, on or off peak - the speed test variations are very small. I can count on 1420 to 1445 down and 105 to 120 up every time. There have been a few outages this year, but most were storm related and did not last very long (a few hours).
8/27/2007
The service has deteriorated and the price has gone up. They advertised that the speeds were going up to 8,000 down, 512 up. I consistently 1,500 down, 230 up. I've asked three times to have someone check the line - twice no one showed up and they didn't even call to let me know they were not coming.
Service went out and it was four days before I could get any one to make repairs.
Overall if I had a choice I would switch ISPs in a heartbeat.
11/9/2009
Their service has improved a lot over the past year or two. I rarely loose the connection and when I do it's usually weather related. I now pay $29.95/mo for 10Mb down and 1.5 Mb up. That was unheard of a year or so ago.
Their cable TV service is another matter. It is the overpriced pits. I bought a new 58" plasma HD TV and almost cannot watch HD channels because of the constant pixelation and screen freezing. They force you to pay for dozens and dozens of channels whether you want them or not just to get the few you do want. Their cable TV repair service is also the pits. They cannot get a service man out to fix a problem in less than five days so you are stuck with piss poor TV for at least five days.
The service is so bad that I just downgraded my service to the lowest possible cost which is Broadcast basic. I refuse to pay for HD TV when I can't watch it.
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 Review by rfnut
UPDATED: 12 days ago
member for 7.5 years, 3433 visits, last login: a few hours ago
Fisher,Champaign,IL
$50 per month
 about 2 days
"fast install time"
"No cable- No internet- No phone. What to do?"
"Very good service."
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Installation was quick and painless (despite it not working on my pc). I had the installer set it up with his laptop and it was fine so I sent him on his way. I figured it out in about an hour. (reinstalled all network drivers) and it was up and running.
After replacing nics and figure out networking and ICS, the service has only failed me one time Since install. It was my error (replaced nic) and I was able to quickly reregister. Only issue I have is with cable/internet combined. What do I do if I cant watch tv OR play on the computer when the cable goes out.
While speed does slow down at peak times, it is acceptable and I consider it to be part of the service. I had same issues with dial up. Try to get on a dial up at 8-10 pm. [update] Still the same. Speed tests are still showing 1.4M average DL. During peak it may drop to 1.2M. I aint complaining. Seems like broadband to me.
Still going ok same speeds no issues out of line with a normal ISP.
2003-9-23. Seems the speed has increased over the last couple of weeks. Also stability has stedily gotten better. Very little latency issues in the evenings. Overall I am very satisfied with the service
2004-3-1. New speeds rock. Regular speed test always around 2600 down and over and over 200 up. Love it! Had some issues during the transition but they where quickly resolved.
2005-1-24. No new news.all is good.
2005-6-2. New speeds are wonderful. Hope the DNS issue is resolved soon though.
2005-8-2 Went with their phone plan yesterday. Installer was quite professional. Replaced modem with an arris mta. Phone works well even while massive download, which seems to have also improved. Speed tests are still the same. He replaced all splitters which probably helped. We will see with time.
Cant say if the DNS issues was resolved. I do not remember if I stil have manual entries or not.
2006-4-5. No news is good news.
2007-1-20. Nothing much new. Faster speeds. Phone is more reliable than this time last year.
2007 -8-12. Still chugging along. No bad news. Speeds got better. Phone is more reliable than a year ago.
2008-4-1 No Aprils Fools jokes here. All is still good. Actually I would have to say it got better. I do not remember the last issue, knock on wood.
2009-5-6 Nothing new to see here. It just plain works.
2009-11-7. Still works.
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Review by jmikey
UPDATED: 36 days ago
member for 4 years, 1087 visits, last login: a few hours ago
Springfield,Greene,MO
$39 per month
about 5 days
"Good speed during the day, nice discount when bundled"
"Gotta replace the modem they gave me this time."
"They need to stablize their speed better"
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I moved north of town here in Springfield Mo, so only Cable High speed was available, I took the 8 Mbps package coupled with family cable so to get a discount on both. The tech was a little goofy and strung cable across my floor and left it that way, my niece called Mediacom for me and they made him come out and do it right. During the day the speed is great, averages about 7.5 to 7.8 Mbps, but at night it drops way off, sometimes below 1 Mbps. Mediacom told me that they don't guarantee the 8 Mbps speed, so not much can be done about it. When I had DSL my speed was consistant, I don't understand why Cable cant be the same. I like Mediacom but they need to do something to stableize their speed.
July 28 th
Well, first off I updated to digital plus, then I took the VIP pak since they were offering their phone service for a penny a month through January, then everything will be 29.95 a month until July of 08, then the entire package with Digital Plus goes up to 145 a month.
Phone service is great, no static or pops like I kept having with ATT. My internet speed got upgraded to the 10/1 tier, the only gripe being I had to call and remind them to upgrade it. Another gripe is they didn't hook the phone service up to the entire house, they just hooked my phone by the pc directly to the Arris phone modem, so I will have to do that myself.
Overall, I am satisfied now, rarely do I get any speed drops, they worked on the main node out here so it doesn't get overloaded like it did.
December 28
Well, I just learned that when I took the VIP package I was suppose to get Showtime free for 3 months which I never got. I spoke to them this morning also about the fact that my rates went up earlier than I was told they would. They said that I was mistaken about the rate thing and that yes I was suppose to have gotten Showtime free and didn't, but that there was nothing that could be done now.
I am starting to get ticked off at them now, I have had VIP for 6 months and now things are changing to higher prices and not everything being delivered.
January
Have put in 2 different orders to have my service canceled but for some odd reason each time it never goes through. Now they are trying to charge me a month in advance for something that I have told them twice to cancel. Each time I call back they say they can't find the order where I had everything canceled. Almost sounds like they are fighting me about shutting the stuff off. If they want to just give it to me free I'm not going to argue with them, and that is what I told them. Will wait and see this time if they mysteriously lose the disconnect order.
September 2009
Have been living in Humansville so have been without Mediacom for a while, am about to take it back since moving back to Springfield mo, they have upgraded the 8 Mbps to 12/1. was promised that the speed issues have now been taken care of. Am scheduled to be installed Sept. 12, the day after I get my new apartment, will see how that goes then will update this again.
September 13th update
First thing that happened was the minute I got online they had a network outage, which meant I couldn't get back on until 3 this morning, then each time I did a speed test the modem would lose sync when the upload part of the test was done, they are coming out Tuesday to swap out my modem, it is the Motorola SB4200, I understand that it is a Dinosaur anyway. One thing I appreciate is the fact that since I get family cable free with my apt. they gave me Digital cable for what they normally would have charged me for family cable.
October 16th update
Been with them a month this time and am having huge speed drops in the afternoon and evening. My 12/1 tier is dropping down to 1.5 to 2Mbps during those time periods. I spoke to a Mediacom tech that came to check my cable box out, he says he lives in the area and is having the same problems. He also promised me that they are in the middle of node upgrades and that the speed problem is short lived. I will wait and see, but there reputation has really been tarnished by their failure to deliver on their new speeds.
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 Review by Santa Fe
UPDATED: 45 days ago
member for 9.2 years, 4635 visits, last login: a few hours ago
Springfield,Greene,MO
$49 per month
"Transition went REAL smooth from @Home to Mediacom Online"
"The Mail Servers Still go down like @Home, but not as much."
"I see no reason to drop them. I'm happy with them."
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The speed, at least for me, has stayed at just near the caps. 1500/128. They use Dynamic IP. The best thing is the fact I click on the little blue E, and I'm ON! But the first thing to do is GET A Firewall! 
Nothing really to add so far. Just adding this because of the pop up "reminder" to update your review. (sigh) And again. {Sigh} Still nothing to CHANGE.
Still trouble free. High speeds, no bad pings. The local office is quick to fix problems once notified. So far though it's only been small things like downed lines.
Upgrade from 1500/128 to 3000/256 went Smoothly. KUDOS to Mediacom!
Still no news on when we'll be getting 5000/512 yet. I'll be waiting for it patiently! 
Got the 5000/256, now waiting for 10000/1000
Aw the friendly System message!
Now! : 2008-03-17 18:03:14 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
And again:
Now! : 2008-09-20 17:07:53 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit
Oct 7, 2009: Still happy, even more so since the upgrade to 12000/1000. Guess I waited long enough!
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 Review by Anonymous
UPDATED: 63 days ago
member for 5.4 years, 2742 visits, last login: 1 days ago
IA
Contract price not specified.
"No problems at all"
"None"
"Very satisified with the service"
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First of all a disclaimer - I am a Mediacom field tech.
I've had all three services for about 3 years now. I have no complaints. During that time I've had two issues with the internet/phone that were area issues and were fixed within several hours. I have no bandwidth issues and the phone and internet services have been rock solid.
I do not watch TV that much and don't really care about it so I can't comment on the TV service quality.
'Value for the money' is based on the employee pricing (most services are heavily discounted or free).
09/19/2009
Not much to update other than a free speed upgrade. Can't complain about that.
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 Review by mousitch
UPDATED: 66 days ago
member for 8 years, 601 visits, last login: 63 days ago
Columbia,Boone,MO
$59 per month (30 month contract)
"fast.(no dropouts for me)"
"Cant really think of any"
"Been a HS customer for 12 years. Happier than ever. Yes Im sober!"
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upgraded to 15000/1024-today from 8000/512
getting 14500 all day long very happy for 59.99 (49.99 8000/512)
no outages in a while. Good buy compared to thier cable service(sucks)
using a 5120 Motorola modem that I purchased and a linksys wrt54gl with dd-wrt v23 generic firmware.
OK UPDATE....09-16-09
Mediacom has failed to deliver....With the influx of students my speeds have dropped. I switch from the VIP package back to the 12000/1000 package. Lucky to get 2500 down at night. Seriously considering switching to centurytel DSL...
Followup comments:  icawn
join:2008-01-24
Columbia, MO | hi do you play online games? in a couple days i plan to have that same modem and router, instead of the netgear combo piece mediacom supplied. the reason is that online games immediately halt upon joining. everything else seems ok though. | |
| |
mousitch
250 Gigs Of Crap
join:2001-11-14
Columbia, MO | Re: hi HAVENT HAD THAT TROUBLE...Prob should call tech support... After my stunning review I was down for 5 hours last night..figures
--
sobriety is an illusion created by an alcohol deficiency | |
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Review by iBlizz
UPDATED: 70 days ago
member for 309 days, 35 visits, last login: 41 days ago
Walcott,Scott,IA
$70 per month
"Great service when it's working."
"They have more customers than their equipment can handle it seems."
"It's a great option, and while they are continually doing better it's not the most reliable."
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UPDATE: Sept 2009.
Things have been smooth. Many of the problems that they had were taken care of after contacting the right people, thanks to this site as well.
It seems once things start working with Mediacom they can be a superb ISP. Now...the price...
--------------------------------------------------------------------
The order process and installation was...I wouldn't say smooth, but it didn't cause a headache. Either way, the obstacles we faced during setup aren't worth mentioning.
We were one of the first customers in our area, so for the first year or so everything was GREAT. Minimal downtimes, good speeds, everything was working fine...up until 2 years ago.
We signed up for the mediacom MAX plan as it was introduced, and for the first 6 months on that plan we were in great shape. Blazing fast speeds, downloads were sometimes more than they advertised.
After that however...for the past 2 years...I really wish I had another options. Downtimes are almost regular. Even when the internet is up, being a MAX customer I rarely see anything near the standard plan speeds...but I still pay because I like to torture myself. It's honesly the most unreliable service on the planet.
Customer service is, dare I say it, even worse then their internet. 80% of the time I've called in they've been extremely rude to me. *I haven't once been rude, I myself deal with people at work and know how to handle myself professionally. However, I've been treated like an idiot every single time. Rarely, I'll get someone to actually gives a damn about what I think.
They'll always try to sell you stupid stories over the phone for about an hour before inevitably scheduling a service call. This happens to me at once a month on average. The same few guys rotate themselves coming into my house checking everything before telling me that is was a "line problem" and they had to contact someone else about that and the problem would be added to their list.
You know what...I'm just going to end this review right here. Bottom line is this, if you have another option for internet regardless of speed...TAKE IT. Don't even bother with Mediacom.
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 Review by rstrandb
UPDATED: 71 days ago
member for 6.6 years, 1808 visits, last login: a few hours ago
Albany,Dougherty,GA
$44 per month (12 month contract)
about 21 days
"Speed is consistent and so is the connection."
"Great service for the money."
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Had Mediacom here at this house for a year. Connection good and VOIP have been spotless. Speeds were just increased and I am now getting 11.6 Mbs down and 970 Kbs up for 12/1 service during peak hours for the same money.
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Review by staffantj
Posted: 72 days ago
member for 2.8 years, 20 visits, last login: 72 days ago
Des Moines,Polk,IA
$20 per month (12 month contract)
about 6 days
"Download speed"
"Installation nightmare"
"If you can take the hassle, worth the money"
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Went for their $19.95 for 12 months offer as a backup to my existing DSL service (I need fixed ip for my primary data line).
Initial install was by an independent contractor as his last stop on a Friday before a holiday weekend - nothing worked.
Next appt was Wed pm the next week - Mediacom Tech - swapped out modem and re-did the splitter for the install - still really slow however.
Called Tech Support down in FL (I'm in IA). Found out my account was provisioned for 56K, not 12M... they had to escalate to 2nd level Software support to fix.
Now all is good, and the speeds are up where they were advertised. As long as it works, Mediacom is a good deal at their special offer rates. But beware that aggro is likely.
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 Review by ltsnow
UPDATED: 77 days ago
member for 3.6 years, 1266 visits, last login: a few minutes ago
Valdosta,Lowndes,GA
$47 per month
"Very responsive techs, reliable service historically, good speeds"
"None"
"Excellent"
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Mediacom continues to offer good, fast, and reliable service. I'm definitely delighted that Mediacom has given us another speed upgrade for free (12/1). The techs are very helpful and any problems are fixed rapidly.
TV service has been very consistent recently, which has not always been the case. Keep up the good work.
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