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Review by sabo38 See Profile

  • Location: Gibbon, Sibley, MN, USA
  • Cost: $30 per month (24 month contract)
  • Install: about 5 days
Higher that 12mb service i am paying for.
The day they hooked it up the tech was over an hour late. Didnt even call.
Great internet service fora a good price
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We are getting higher mb than what we are paying for. Great service!

member for 12.4 years, 158 visits, last login: 11.8 years ago
updated 11.9 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Great!

I'm happy to hear you are enjoying the internet service. If you ever require assistance feel free to contact me here!
sabo38
join:2011-10-12
Gibbon, MN

sabo38

Member

Re: Great!

If I would add the phone service for $9.95 a month could I get a self install kit? I don't have anyway to take time off during the week to wait for a tech to come. I have had Mediacom phone service before so I'm sure It would be an easy hookup.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Re: Great!

Unfortunately the phone service must be installed by a technician. If you would like to send me an IM with your phone number or account number I can check to see if there is any way we can get the install done on a weekend, though.






Review by Anonymous88 See Profile

  • Location: IA
  • Cost Contract price not specified.
No problems at all
None
Very satisified with the service
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

First of all a disclaimer - I am a Mediacom field tech.

I've had all three services for about 3 years now. I have no complaints. During that time I've had two issues with the internet/phone that were area issues and were fixed within several hours. I have no bandwidth issues and the phone and internet services have been rock solid.

I do not watch TV that much and don't really care about it so I can't comment on the TV service quality.

'Value for the money' is based on the employee pricing (most services are heavily discounted or free).

09/19/2009

Not much to update other than a free speed upgrade. Can't complain about that.

04/20/2010

Somewhat slower speed during peak time but no other issues.

10/27/2010

Still no problems. Peak time speeds have improved.

04/05/11

I am aware of some utilization issues in my area however my service is still great. Have the VIP/employee internet that's advertised as 15/1 with web-boost so speedtest will show better speeds. Can't beat this for $5/mo!

10/12/11

No changes. All services working great...

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member for 19.8 years, 4365 visits, last login: 3.9 years ago
updated 12.4 years ago


customer
@mchsi.com

customer

Anon

Retention

Internet for $5 a month also exists for retention customers
Rocketman678
join:2011-02-22

Rocketman678

Member

BS

"'Value for the money' is based on the employee pricing (most services are heavily discounted or free)."

This review means nothing to the rest of us. Your probably some corporate hack posting BS to try and balance out the 99% negative reviews of this blood sucking leech called Mediacom.

Rocketman
SaMm2010
Premium Member
join:2011-01-18
Edenton, NC

SaMm2010

Premium Member

Yeah right

No way this is an honest review first of all the internet would be oversold and have alot of connection drops and packet loss. Oh yeah and be going on for a few years with no fix and the only way it will be fixed is when their contract is up and not resigned with the area.

Anonymous88
Premium Member
join:2004-06-01
IA

Anonymous88

Premium Member

Re: Yeah right

It is an honest review. I installed my wiring and can service it as needed. My drop went bad 3 times (since 2004) I think and I fixed it. If it's done right you will have less problems and once you have a problem if it gets fixed right you will be happy with the service. Simple isn't it? The area I live in has solid plant and I think there were 2 unplanned outages, both lasting less than 3 hours IIRC.

Besides why would I make this up? I am just a field tech not someone in corporate so I really don't care about what you or anyone else have to say about Mediacom. If you're not happy with the service simply cancel it. I'm posting here as an individual just like you and NOT like a company representative.

PS The only reason why I posted and updated this review was when the site would start bugging me to do it.

Review by talligewi62 See Profile

  • Location: Upton, Hardin, KY, USA
  • Cost: $43 per month
  • Install: about 14 days
Great speeds for BFE
None
Works Great
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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Services:
Value for money:

--Update 09/2/2011--
No problems lately, solid connection. Great service, highly recommend!

--Update 08/23/2010--
No problems lately, solid connection. Great service, highly recommend!

--Update 01/26/2010--
No problems lately, solid connection. Great service, highly recommend!

--Update 07/22/2009--
No problems lately, solid connection. Great service, highly recommend!

--Update 01/16/2009--
No problems lately, solid connection. Great service, highly recommend!

--Update 07/08/2008--
No problems lately, solid connection. Great service, highly recommend!

--Update 11/27/2007--
No problems lately, solid connection (although I understand that there have been problems out west). Great service, highly recommend!

--Update 05/20/2007--
No changes; don't receive full speeds but not surprised.

--Update 10/16/06--
As usual an upgrade in upload would be greatly appreciated, 256 is so 2003. But withstanding the low upload speed all is good.

--Update 04/07/06--
No problems, I take that back; if you ever want to talk to a real person on the technical support line be ready to stay for a while. Go ahead and fix your self a drink, but besides that no problems.

5000/256 receives around 4500/240

--Update 09/19/05--
Speed is now 5000/256; receive some where in the mid 4000/230 so not too bad. No real problems as of yet, although 384 or 512 would be great for the upload.

--Update 03/17/05--
New provisioning system came on line without a single problem on my part, thank you Mediacom. No real big problems to speak of I haven’t lost connection for over a year now, service slows down every now and then but not enough to cause any problems. All in all, I’m happy with Mediacom still; although it could always cost less and dn/ul faster.

--Original Review--
Got Mediacom back in May of 2003, never going back to dial up. Installation took about two weeks, why they had to come out I don’t know I had every thing set up about a week before they showed up. The tech had never done an install where the customer supplied there own modem (a Linksys) before, this confused him; never did get the software to work but the connection was up and running before he left. No big problems since then, normally get about 2500 / 230 so I can’t complain.

Nick

member for 19.6 years, 3386 visits, last login: 4.2 years ago
updated 12.5 years ago

ecrider
join:2005-01-13
Columbia, MO

ecrider

Member

mediacom dsl

I recently moved to Columbia, MO From Hannibal, MO in Hannibal I had SBC DSL $26 (you have to have sbc long distance or its $29 and sing a contract or its $49) its was 1.5/256 (1.2/220 approx). Now I have Mediacom $29 no contract ( you must have digital cable $29 or high speed internet is $39) 3.0/256 (2.4/240 approx). They came out the next day and installed it, the next day I called tech support and it was the best tech support I have ever receive (an american who spoke english and knew what they were doing). Just remember with mediacom you have to register your mac address, so if you get a router or a new box you must call them.

Ross836
@verizon.net

1 recommendation

Ross836

Anon

Mediacom is the worst ever!

Mediacom has a decent speed on their internet line but you'll be lucky to actually have service for more than a few days. The internet always cuts out and customer service is the worst customer service I have ever dealt with. As for the television cable, half of the channels are choppy and you would be lucky to even understand a few words out of an episode or movie. The customer service, once again, is the worst ever. When I ask politely for them to come look at my service, all of the customer service representatives I have dealt with are rude and they never want to help me. I went 9 days without internet service because they set up 3 appointments to come fix my internet and they never showed up. It took the 4th appointment for someone to come out sometime between "8-5". Mediacom sucks! I'd rather pay more for a good service provider than save a couple of bucks and never have service and have to deal with these rude customer service people
Pringlescan
join:2007-01-05
Des Moines, IA

Pringlescan

Member

Hmm

@Ross836-Your always gonna get rude customer service no matter which provider you go to. It's just who picks up the call, but what you have to realize is that you may be looking to far in to them being rude cust they can't help you when you want it. They are bound to rules they have to follow. It's like when they need to send a tech out and it might 2 days. That's not cus they don't want to help you sooner, but there are other people before you. Would it be fair to skip those other people cus you have an issue. No. I wish people wouldn't put all CSR's in the same category. Not all of them are bad a few, but not all.

Review by xtfraz See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good speed and reliability
none at this time
Pre Sales information:
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We are paying for the 20/2 service and usually get that or more. Some times it fluctuates during the evening and night but never drops down that low or effects anything were doing, a mod/staff even offered to have a tech come out and look at it but I don't think it requires that atm. The price isn't that bad either were getting 10 times the speed we had with our previous provider for just a little more.

member for 12.6 years, 29 visits, last login: 11.9 years ago
lodged 12.5 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service

Glad your service is running well. If you ever have issues feel free to reach out to me here and I can help!

Review by Porthos28 See Profile

  • Location: Springfield, Greene, MO, USA
  • Cost: $15 per month
  • Install: about 17 days
The cost for a 12/1mb connection is very low compared to other providers.
The overall condition of the system is not too good and it can require several tach visits to get it running correctly.
Good value for the money once you go through the pains of getting it running.
Pre Sales information:
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Tech Support:
Services:
Value for money:

We had AT&T DSL for several years and couldn't get a faster connection from them due to distance. We wanted more bandwidth to stream video and to be able to use Skype.

We called and ordered the 12/1mb service with the self-install kit. The kit arrived in three days and we had it set up in less that 1/2 hour. The modem supplied was an RCA DCM425.

It ran good for a few days and then started to decay and speeds would fluctuate up and down from 11.5/.95 down to 1.5/.95.

We contacted customer support and although it took three tech visits and several communications over a ten day period everything is now repaired and the service works well.

The tech support folks were easy to work with and stayed with the problem until they fixed it. We were ready to give up but they convinced us to stick with it until they got it right.

member for 12.8 years, 37 visits, last login: 12.1 years ago
lodged 12.8 years ago


Review by BuzzDar See Profile

  • Location: West Frankfort, Franklin, IL, USA
  • Cost: $40 per month (24 month contract)
39.95 for 12 Months then 54.95 for another 12 months
39.95 for only 12 months
Best Connection for the Price
Pre Sales information:
Install Co-ordination:
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Value for money:

I had verizon dsl for about 4 years and it was a great company then they sold it to frontier a few months back and it went from great to worse i had a 3mb download and 768 upload and it turned in to a .08 mb download and .2 upload i could not do anything but wait. it was cheaper to go to MEDIACOM for the 20mb down and 2 mb upload could not ask for anything better.

only problem was such a long wait to get installed so i did a self install and is working great.

member for 18.1 years, 1256 visits, last login: 12.7 years ago
lodged 12.9 years ago

ArizonaSteve
join:2004-01-31
Apache Junction, AZ

ArizonaSteve

Member

The Low Introductory Price Is Just To Lure You In!

Just wait until the service keeps going out every few days while they keep raising the price. You won't be so happy then.

Review by FreedTech See Profile

  • Location: Harlan, Shelby, IA, USA
  • Cost: $50 per month
  • Install: about 1 days
Great Speeds thru DOCSIS 3.0
HD Lineup
Great for the money
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Mediacom is the fastest in my area and is pretty reliable

member for 13 years, 1530 visits, last login: 187 days ago
lodged 12.9 years ago

imsochill
join:2011-02-04

imsochill

Member

say it aint so mediacom works in some areas??????????

hmmm i guess in some areas they actually work, to bad thats not the case in albany GA






Review by halsneb See Profile

  • Location: Mason City, Cerro Gordo, IA, USA
  • Cost: $200 per month
Fast Speeds, Rock Solid connectivity
Phone support
Works well, and field techs have improved
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Have not had any issues that were not wide spread in over two years. Field techs have defiantly improved and are much more knowledgeable. However the phone support is still pretty much useless.

member for 18.4 years, 2683 visits, last login: 6.3 years ago
updated 13.2 years ago

bradleym
join:2002-08-05
Peoria, IL

bradleym

Member

Question

Just wondering why you need the static IP...

Christmas
@iowatelecom.net

Christmas

Anon

Mediacom has unbelievably terrible service

I have never experienced such poor customer service - both service of internet and cable and the service of Customer Service Representatives. Service of internet and cable are frequently down for days at a time. As of today, we are on day 4 of down service. We are told that even though today is Christmas, a technician can come to our home on Jan 5, 2011. The CRS LIE about moving trying to move the appt up and state that we are the only ones in our town calling with an issue. They don't realize that we talk to our neighbors who have the service and are in the same situation???? I don't know how this company stays in business. We are going to STOP our service and go to another company. If Mediacom tries to charge an early termination fee, there will be a fight! Do not use Mediacom.






Review by jim47 See Profile

  • Location: Aurora, Saint Louis, MN, USA
  • Cost: $130 per month
Fast ! 20 Meg! System upgraded and now I do not have connection problems.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have been with Mediacom since they took over from the ATT @home days. So far their service here has been very stable. Only a couple of outages here in the past few years. I pull a steady 18meg down. The only other option here is DSL which is more expensive and has less speed. So I guess I will stick with them until something better comes along! I also have their phone service which is working good for me. I am just waiting for FTTH but I doubt that will ever come up here!

member for 19.6 years, 6059 visits, last login: 20 days ago
updated 13.4 years ago


Review by Meg Murray See Profile

  • Location: Fisher, Champaign, IL, USA
  • Cost: $50 per month (24 month contract)
On baseline 12/1 service, getting 70-90% of max; also informed by several techs that Mediacom does not impose a transfer limit
Rapidshare dropped out of access for 6 hours today, for phone techs as well as customers; back up now
If there truly is no transfer limit, then great browsing and downloading; haven't tried games or streaming audio/video yet
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

New house, new Internet: before we could lock in Verizon's 3 Mbps for 2 years, minimum, at $35.00/month locked in permanently, Frontier took over Verizon. Yes, with its 5 GB/month transfer limit and ~$1/GB overage fees. And we didn't fancy paying $250/month to Frontier for what by all accounts is degraded service to begin with.

So we checked with Mediacom. We hadn't even considered them, can't find just-plain-Internet price listed anywhere on their site whereas Verizon had it right on (well, we had to look a bit) theirs.

But with Frontier being what it is, nowhere to go but hope Mediacom isn't (as we feared) outrageously expensive.

Now, for $50/month, we get 12 Mbps service; we're planning to switch to VOIP.

And on three separate occasions, Mediacom techs have assured us (we've been pretty worried, what with the horror stories from Frontier and even Comcast's 250 GB/month transfer limit) that Mediacom does not impose a transfer limit of any kind.

We asked before purchasing:

July 30 (Friday), ~ 5:06/12 p.m., before committing to contract:

* Us: 'Is there a monthly cap on bandwidth?"

* Tech: [pause] "What's a ... _cap_?"

We explained what we meant, and he answered no, no limit on usage.

August 15 (Sunday), ~ 11:20 p.m., after reading news story about Frontier $250/month bills in response to customer overages:

* Tech again confirms, no, no cap on quantity of Internet usage. Says closest Mediacom comes to any sort of limit is tracking and identifying torrents (which we don't use anyway).

August 21 (Saturday), ~ 2:00? p.m., after Rapidshare.com/.de went down for Mediacom customers only for 6 hours:

* Tech confirms, no, Mediacom doesn't block Internet sites. Says no, even massive traffic to site wouldn't cause ban; points out that Mediacom doesn't enforce a traffice limit.

As of August 21, we've had Internet exactly 2 weeks, have transferred ~ 500 GB from our online storage. Am reasonably assured that Mediacom indeed does not impose a transfer limit of any type, and am suitably impressed. We're loyal customers now, thanks to this (eminently intelligent) policy. We're finishing setting up our replacement computer now, so winding down use - another ~ 500 GB, and we'll be back up and running. Online storage is a wonderful backup in case of computer crashes like these - we pay for Rapidshare Premium, and it's certainly worth the added security.

So far, very pleased. Now let them follow through on three techs' promises (as we believe they will), and we'll be loyal customers for life.

(Odd note, though - the reason we had to ask whether a transfer limit was imposed was that Mediacom never bothered to require us to agree to any terms of service. Not on the phone [we agreed only to a recorded verbal contract specifying only that we agreed to such-and-such a rate of early termination fee], not in person during the install [no paperwork at all, just handed them a check], not later. They don't even know our e-mail address, and we've had no mail from them.)

Automated call the day before confirming installation window on the following day and offering us a chance to modify it; nice touch (perhaps standard, I don't know, but it was helpful, especially since we requested an installation date of a week from our order date - spent the week betweentime setting up the new computer).

Install itself went fine; however, window was 8:00-12:00 a.m., tech didn't arrive until 1:20 p.m. (bad - we might have had somewhere we needed to be) and didn't call to tell us so until 1:00 p.m.

Tech was knowledgeable, agreeable, helpful - offered to locate the cable more conveniently to us than if we had used the location used by the previous owners of our house. Set up the modem, our network card wasn't working yet (then not yet quite properly seated - it's touchy), he left with the assurance that it _should_ work. Would have preferred it had he stayed to confirm, but it took half an hour to get the card seated right, and would have hated to have him over the shoulder the entire time. And Internet _was_ available immediately when we got the card settled in right.

Tech stopped by a few days later to check in on us, we had no problems, he fiddled with something on the street line hookup and left.

Previously, neighbors had installed Mediacom cable, but installation was scheduled during our community fair and horse show (takes over the fairgrounds across the street); Mediacom saw all the fences, carnival workers, vehicles, and barricades and ran a cord a couple hundred feet, from the pole in the corner of our yard across the alley, across the neighbors' (large) yard, to the neighbors' house. When purchasing Internet, asked to have the cord removed and Internet properly (invisibly) installed; we have to move the physical cord when we mow the yard, and every vehicle that drives down our alley driver over the cord every day. Tech said ask install tech; install tech said couldn't fix it then (needed special equipment), said he'd send someone out. Check-up tech didn't do anything, a second tech appeared this week at the neighbors' house, but still a cord stretching across our yard, across the alley, across the neighbors' yard.

August 21, about 12:30 p.m. to 5:00 p.m. Rapidshare.com/.de down, totally unreachable. The rest of the Internet works as normal; computer still running, downloads just all paused; site can't be reached, including after reboot and modem reset. Rapidshare reports as online on (various) sites such as www.downornot.com/rapidshare and downforeveryoneorjustme.com/rapidshare.com, and a friend on Comcast 20 miles away can get it fine. As described above, called tech, who says no, Mediacom doesn't block sites, but he can't get Rapidshare to load, either. He advises we wait, so we do. Just before 7:00, Rapidshare is up again, has remained up since. Other than this, no connection problems prior or since.

Sometimes YouTube videos load slower than it seems they ought, but that's very hard to tell and I can't confirm that that is actually the case.

RAC Thomson cable modem and ~ 6-foot Ethernet cable supplied.

My god, phone techs are good. Maybe it's just the weekend techs, but got three excellent, knowledgeable, _understandable_ techs on a Friday @ 5:00 p.m., Saturday @ ~2:00 p.m., and Sunday @ 11:30 p.m. Phone support this good doesn't actually _exist_ ... Knew the answers, waited on the line while I talked, and initial phone contact (who ultimately handled our initial order) didn't push us to buy extra services (we only take Internet - we don't even own a television, and we're pricing VOIP now); a friend recently took Comcast small business and had to fight off a pushy CSR trying to force every bundle under the sun on him.

meg

member for 13.5 years, 1 visits, last login: 13.5 years ago
updated 13.5 years ago