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Review by jim47 
UPDATED: 205 days ago
member for 5.3 years, 2090 visits, last login: a few hours ago
 Aurora,Saint Louis,MN
 $130 per month
 "Fast ! 20 Meg! System upgraded and now I do not have connection problems."
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I have been with Mediacom since they took over from the ATT @home days. So far their service here has been very stable. Only a couple of outages here in the past few years. I pull a steady 18meg down. The only other option here is DSL which is more expensive and has less speed. So I guess I will stick with them until something better comes along! I also have their phone service which is working good for me. I am just waiting for FTTH but I doubt that will ever come up here!
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 Review by Bierboy
UPDATED: 215 days ago
member for 1.3 years, 488 visits, last login: a few hours ago
East Moline,Rock Island,IL
$112 per month
"Overall reliability. Good HD offerings in Family Basic."
 "Telephone & e-mail customer service is lousy."
 "Decent service for high speed Internet and Cable TV"
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On site technicians, for the most part, have lousy attitudes and don't really care if they successfully diagnose and remedy a problem. The telephone and e-mail customer support persons generally have no clue what our local cable offers or any other issues. Some have been downright rude on the phone.
Broadband Internet is also generally very reliable and speeds are as advertised.
Followup comments:  nickc50310
join:2009-04-06
Des Moines, IA | Mediacom As much as I hate Mediacom, I must say that my internet is lightning fast. I live in sort of a rough neighborhood so I doubt there are many broadband users around. I get 13mbs down and 1mbs up. | |
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Review by alarson83
UPDATED: 216 days ago
member for 2.8 years, 234 visits, last login: 20 days ago
West Des Moines,Polk,IA
$135 per month (month by month)
"when it works, its decent"
"customer service, price"
"decent speed"
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Speed is mostly there, however the customer service sucks, and from time to time the connection likes to completely drop out.
The price (for the whole package) is pretty rediculous too, however my neighborhood has no options other than mediacom.
A hell of a lot better than when i had mediacom in ames. In ames i was lucky to get 1mbit sometimes.
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Review by EnronRocks
Posted: 221 days ago
member for 222 days, 11 visits, last login: 172 days ago
Murphysboro,Jackson,IL
$214 per month
 about 5 days
"Cheap, Only Cable Company in the Area, Newer Equipment, Nice installers"
"Massive downtime, horrible customer service"
"Go with Verizon DSL"
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I have been a customer of Mediacom Cable for year now, ever since they came to offer services in Murphysboro Illinois. Over the year, I had only subscribed to Family Cable and had DSL through Verizon. When Mediacom launched their VoIP services we switched over and got their VoIP service with their VIP internet package and digital cable. Over the course of a year we have experienced NUMEROUS outages lasting over 24 hours and the phone just likes to stop working when it wants.
They run two networks, VoIP and internet are on one network, TV and Digital Cable/HD/DVR's run on another. When one is down the other is up, and vice versa. So at least you can do something while Mediacom gets an act of congress to send out a van.
The installer that came to install our lines was extremely knowledgeable and did everything to the best of his abilities to get us up and running. He has been our installer and technician on multiple occasions, and when he comes to the door he knows exactly what to do and remembers where all the lines in the house are ran. Their local support team is fantastic.
Now on the other hand their toll free support team is horrible, I rate it with the AOL cancelation team. They don't give 2 cents if your problem gets resolved, they could care less if your services are functioning, and if you report an outage all they do is send an email.
Our bill runs around $214 a month excluding franchise fees and so forth.
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 Review by mr_lc
Posted: 221 days ago
member for 3 years, 5 visits, last login: 221 days ago
Milton,Santa Rosa,FL
$189 per month (month by month)
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things you could mention: cont. by this user
1. no other high-speed company :-( (monopoly)
2. speed maxed amount offered plus phone service. 190.00 bcks 
3. I ordered and install .. al was fine till about 5 months ago (GBLX ring ahh bell for anyone else ??? false bandwidth advertised speeds?)
4. Motorola oldie
5. Good not much to say about this .. for the past year
Bad alot of bad :-(
Poor call log history: CS reps not completing request for escalation or escalation depart is not responding etc..
Ability to diagnose and repair .. ah very poor... 4 months on the jobs and connection are worst than ever..
~~Techs have no pc to test anything at all! on site, or after they install a modem ? (wth ??) an internet tech without a pc? that's brilliant !!
PS getting redirected to Washington dc servers( or Langley VA, hummm) before i go anywhere else on the net .. most likely the problem to all of this .. but I'm sure that will never be admitted
new software for the internet cops and looks like there abusing it in the first week of service.. ( Microsoft released new stuff for-em April 14th 2009 :-(.....)
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 Review by FreakyFreak
UPDATED: 230 days ago
member for 230 days, 42 visits, last login: 78 days ago
Johnston City,Williamson,IL
Contract price not specified.
"Good Customer Support"
"None"
"Good ISP When You Get Down To It."
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I have been a Mediacom member for a long time and have never really been dissapointed in their service. They are all around a decent company with a friendly staff.
I have had their digital cable/Internet for years and only so often am I ever dissapointed with it. Prices are somewhat high but quality is unmatched in my opinion.
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Review by jgjackson
Posted: 248 days ago
member for 248 days, 8 visits, last login: 28 days ago
Lower Lake,Lake,CA
 Business customer
$75 per month
"10-12mbps, 99% up"
"tends to go down in high winds"
"I recommend mediacom to all of my customers"
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I have been on mediacom for about 8 years. Except for the few hours of down time per year I am completely happy.
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 Review by ErikVKing
Posted: 260 days ago
member for 1.4 years, 371 visits, last login: 5 days ago
Davenport,Scott,IA
Contract price not specified.
"Decently priced, fairly widely available."
"Too many people on the same connection at too many sites."
"For where I live, one of the few to choose from, so I'd go with it."
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I pay $45.95/month for the High Speed Basic.
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Review by professorT
Posted: 260 days ago
member for 261 days, 4 visits, last login: 254 days ago
Milton,Santa Rosa,FL
$115 per month
"Other companies will soon CRUSH Mediacom"
"Customer Service. ??? Is that an OXYMORON"
"Do what you say your going to do!"
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Yes, I'm very unhappy with Mediacom.
Customer service is terrible.
Multiple times I was told someone would follow up by an email or phone call - I got neither. One time I can understand, sometimes things slip through the cracks. When you are told by employees of a multi million dollar company that they will call you back you tend to take them on their WORD.
Mediacom's WORD is worthless and look forward to the day I can close the account.
When businesses feel there is no competition they think they can continue to give terrible service and expect to maintain customers.
Yes Mediacom I had a 600MB file i needed to transfer. That took 3-1/2 days at 5kbps average upload speed. My friend transferred the same file which took only 42 minutes with Comcast.
I jumped through all the hoops for Mediacom. Went to their service center picked up a new modem. Installed alternate FTP software. Even installed a new operating system. Even had my friend bring over his computer to no avail.
Ive been using FTP since 1995 and consider myself quite knowledgeable, but certainly not a network engineer. And its a real shame when a hack like myself knows more about networking then their level 2 technicians.
Don't know how many levels of techs they have but I'm sure cheap ass Mediacom only has ONE top level tech for the entire country most likely overworked and underpaid and could give a sh*t less about anybody elses pain! Quite possibly my issue is something that would require Mediacom to replace some expensive router or server,(or just have it configured correctly) certainly if they need to open up their wallet I'll be waiting til the cows come home.
ProfessorT
Followup comments: CappinHoff
join:2007-01-05
Des Moines, IA | HSD What are your speeds when not using FTP? | |
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Review by pcweltz
UPDATED: 270 days ago
member for 8.7 years, 1351 visits, last login: 140 days ago
Clive,Polk,IA
$65 per month
"reliable connection"
"major billing issues, poor support."
"better than Quest DSL, but it's the slowest/most expensive cable internet around."
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Update 2009: Meh. Still better than dealing with Qwest, I guess.
Update 2007: Connection at my new residence is less reliable.
Update 2006: Mediacom's price/performance ratio ratio gets farther out-of-step with other cable HSI providers every year.
I've had cable internet service in the DSM, IA area since the pre-DOCSIS system went live under TCI several years ago. While the transition from TCI to AT&T was fairly painless, the AT&T->Mediacom transition was like something out of a bad horror novel. I won't go into to much detail as the ensuing farce would fill several spiral-bound notebooks, but it took nearly 2 years, numerous calls, office visits, emails, and finally the intervention of my credit card company to straighten things out. Since then, things have bee relatively smooth with decent reliability.
Some random comments:
1. Mediacom's price/speed ratio is becoming increasingly out of step with the other national cable HSI providers.
2. Level 1 support is a complete joke; though this is an industry-wide problem (once talked to a Mediacom L1 who didn't even know what a DNS server was).
3. Mediacom punishes consumers who do not subscribe to to both TV and HSI services; maybe if they offered a TV service that came close to the price & quality of DBS services like Directv or Dishnet I'd consider it....until then, they can "take their cable box and shove it".
I am not completely displeased with Mediacom; my misadventures with Qwest DSL and the Qwest billing dept have shown me that there are FAR worse companies to deal with.
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