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Review by Wikkedfin 
UPDATED: 35 days ago
member for 1 year, 196 visits, last login: a few hours ago
 Des Moines,Polk,IA
 $75 per month
 about 2 days
 "Great Speed, Low Ping(Great for gaming), even works when the power goes out!"
 "There are kinks that need to be fixed (The TV and Phone Services Stink!)"
 "Mediacom is good for internet, TV and Phone services is NOT that great"
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I signed up for Mediacom MAX Online 20/2 Mbps, It was installed two days later on a Saturday. Mediacom waved the $60 install fee ( for screwing a cable into another cable on the house, what a joke ).
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 Review by bionicRod
UPDATED: 37 days ago
member for 143 days, 28 visits, last login: 1 days ago
Jefferson City,Cole,MO
$85 per month (12 month contract)
about 14 days
"Internet rarely goes completely down"
"Incredibly frustrating customer service, internet speeds vary greatly"
"Not worth all the hassle"
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Mediacom has to be the most frustrating company I've ever dealt with. I recently moved, and they've just been a nightmare. I've had to call them probably five times in the past month regarding my move, they just can't get their act together. I had Mediacom at my old place (I live in Mid Missouri) and wanted to get my service switched to a new home I had just bought. I have a Tivo HD which requires cable cards, a digital box for a non-HD TV, and cable (no box) in another room. I also needed to get broadband hooked up and phone service installed. When the tech showed up he had a HD digital box and that was it. I didn't need a HD box as I have the Tivo and cards. Luckily I still had the equipment from my old house. The tech wasn't aware I was getting phone service installed. He was able to hook the phone up for me, but not with the number I had picked. I had to call my cell from it to find out what it was. None of this was the tech's fault, he was good at his job and knew what he was doing, but the people that created the work order had screwed it up. A day or so after the tech left my old non HD digital box stopped working (couldn't receive premium channels). Also I began to receive hum bars on my HD set up, and it only happens on whatever input I have the cable running into. I called them again. The guy on the phone tried to communicate to the non HD box but it wouldn't respond. We set up an appointment for the following Monday (it was a Sunday I made the call, so the appointment was 8 days into the future). While at work on Wednesday (3 days after the call) I get a call from a Mediacom tech who's on his way to my house. Would I be home? I told him our appointment was the next Monday. He told me he had been told today, but he'd see what he could do. I never heard back from him and customer service says the appt. was cancelled because I cancelled it. Also, our broadband speed ranges from 11 Mb all the way down to less than 1 Mb every day. I don't know how normal this is but it never happened before we moved. Now the topping on the cake of frustration: I just received TWO bills from Mediacom. One for the old house which they failed to disconnect, and one for the new house. I just got off the phone with them AGAIN, they assure me that the bill to my old house "won't go through" as it's a mistake, our new bill will replace it. They've also set up another tech appointment for tomorrow afternoon. I hate to post such a negative review but I'm just so FRUSTRATED. I can't switch because they're the only cable game in town.
UPDATE: 7-31 Well the bill they said wouldn't go through was deducted from my bank account on the 28th. I cannot articulate my disgust. I called, of course. They said they were sorry that we got told wrong information, and I quote the CSR I spoke to: "Most of these people they hire to answer the phones are idiots." She also said there was nothing they could do about the payment being deducted, I would have to contact my bank and process a stop payment. I did, and it cost me an extra $27. To be fair they had me forward them the paperwork and are supposed to issue a $27 credit on next month's bill. A tech did eventually come out with a new digital box. It worked for a week and stopped, so I'm still not getting my premium channels and I'm basically paying the digital box fee for nothing. I still have purple scrolling hum bars and audio feedback on my HD setup. We have yet another tech appointment next week. I'm tired of calling them, tired of dealing with them. Buying my house was easier than getting mediacom's service switched to the new address. I'm so fed up with these people.
UPDATE: 8/12/09
As of Friday the 7th my HDTV isn't receiving HD or premium channels. I called, they no longer have the # of the cable card in my HD Tivo in their system. It won't work without that. I don't know where it went as the card has worked for a year, but the number is gone now and they can't hit the card without it. They have to send yet another tech. I refused to take another day off of work so I have to wait until Saturday the 15th (8 days) to get someone over because they won't come at 5 p.m. Is this ever going to stop? I'm ready to eat the cost of my Tivo just to switch to Embarq and a satellite dish, but my gf loooves that Tivo so I guess I'm stuck. I demanded a credit for the unavailable channels and they said o.k. so I guess that's something.
Update 2: 8/12/09
Someone on here suggested I pull the card out and tell them the number. I offered to do that but the lady on the phone said that would be a violation of the contract or something. Only authorized techs can touch their cards. Anyway I had an idea at work: for some reason they issued a new account when I moved. Shouldn't the card # be on the old account as the Tivo worked at my old address? I called again and after some digging they found the number on my old account, switched accounts, and activated it. So now we have HDTV again! Problem is, that number on the card is listed as a HD digital box in their system according to the CSR. We still have to have a tech come over Saturday to verify that it is, in fact, a cable card and we are not ripping them off or something. Sigh. Oh well, at least we have our HD and premium channels again.
Update 3:10/21/2009
Got a $500 bill for unreturned equipment a month or so ago. It was the Cable Card listed in their system as a digital box. Got it straightened out with a visit to the local office. Everything's been fine for awhile now. Speeds drop big time weekday evenings, and I never get close to 10 mbps that I pay for (it's normally around 6), but I've seen worse. The service has only gone completely out once, and that was due to someone not calling before they dug, so I can't fault Mediacom for that. Took about 12 hours to fix. So everything is finally going okay, I just hope nothing else goes wrong because I still have nightmares about the customer service.
Followup comments:  
cameronsfx
join:2009-01-08
Pensacola, FL | Consumer Tip Never allow automatic payments unless with a CC.
MediaCom is here and everybody says they really suck. | |
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bionicRod
join:2009-07-06
Jefferson City, MO
 ·Mediacom
| Re: Consumer Tip Actually when I called my bank they said if it was a credit/debit card they couldn't have put a stop payment on it. I would have had to dispute it and give up even more of my time. And Mediacom does suck terribly. We had another appointment with them Wednesday, they were two hours late (2 p.m., appt was supposed to be from 8 to noon) and then they went to our old house (where we moved from). Finally they showed up after a phone call. They couldn't get the purple lines off the tv, but we eventually figured out that if we use HDMI cables instead of components it doesn't happen, so that's okay. They also got my other non-hd box working; the tech that installed it never had them 'hit it'. Frustrating, but hopefully we won't ever have to call them again.  | |
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bionicRod
join:2009-07-06
Jefferson City, MO
·Mediacom
| Re: Consumer Tip Thanks for the tip, but I'm still glad I didn't use a credit card. I would've had to challenge it, which could have taken a while and screwed my finances in the meantime. This is the same as a check, they just issued a stop payment, no muss no fuss. Same day service. | |
| MediacomJoel
join:2009-10-03 | Let me help you! Gentlemen, I'm available if you need assistance! | |
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bionicRod
join:2009-07-06
Jefferson City, MO | Re: Let me help you! Thanks Joel, but after a couple of months things are going smoothly. If I ever have a similar experience I'll be sure to look you up! | |
| | | MediacomJoel
join:2009-10-03
| Re: Let me help you! said by bionicRod :Thanks Joel, but after a couple of months things are going smoothly. If I ever have a similar experience I'll be sure to look you up! I'll be here and ready to help sir! | |
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Review by Ephyu
UPDATED: 38 days ago
member for 3.3 years, 66 visits, last login: 5 days ago
Valdosta,Lowndes,GA
$120 per month
about 3 days
"Fast, when it works, friendly, responsive phone support."
"Horrible stability, all non-phone support unresponsive and not helpful."
"If they didn't have a local monopoly, I'd have switched."
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I'd heard a few good things about Mediacom, and the initial price ($80/mo. for HSI, phone, and basic cable?!) drew me in. The install was fine, aside from the tech apparently used an incorrect splitter.
Been with them for about 3 years now, and I can say it ain't worth it any more. I just don't have another option within my budget. The prices have jumped (not only from loss of the initial price) to $120 a month in charges, and I've been informed that this will soon be reaching $150-160 a month. At that point, I might as well get a satellite package--I'm sure it'll be more reliable than what I get with Mediacom cable.
As far as the reliability goes, I get good speed about 90% of the time (~7750kbps, out of the stated 8mbps connection). The rest of the time, they are experiencing "network issues" and my speed will drop to below 1000kbps, or I'll be fully disconnected. The full disconnects happen every few minutes to a few hours, and last for only a few seconds on most occasions, though full outages, where everything (often including TV) drops for up to 6 hours, are at least a monthly occurrence, often weekly.
Phone support is almost always (I've only had two exceptions out of over a hundred calls) friendly and helpful, and seem to be willing to go further and further to assist you. It's also one of the few companies where you can call and always get a live person that speaks English as their native language (they don't outsource anything, as far as I can tell). However, the buck stops there, as all the local employees, with the exception of one tech, have been incredibly unhelpful. When I'm told I'll be called within 48 hours about an issue (which has been quite a few times), there is no attempt made to contact me. Most techs they send out will blame an issue on me, until I had them replace my modem and all wiring, including running a wire straight out my back door from the ONE splitter, to the tap. Now all the techs are just stumped or tell me nothing is wrong, even when I was having connection issues while giving them turn-by-turn directions to my apartment on their cell phone (which I don't think is the customer's job).
The call center for this company is the only thing professional about it, everyone else seems like a bunch of amateurs that are in way over their head, at least in Valdosta.
UPDATE: Just got the automated message about updating my review. It's all pretty much the same, the price just went up some more, and my service is still unreliable.
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Review by jmikey
UPDATED: 42 days ago
member for 4 years, 1095 visits, last login: a few hours ago
Springfield,Greene,MO
$39 per month
about 5 days
"Good speed during the day, nice discount when bundled"
"Gotta replace the modem they gave me this time."
"They need to stablize their speed better"
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I moved north of town here in Springfield Mo, so only Cable High speed was available, I took the 8 Mbps package coupled with family cable so to get a discount on both. The tech was a little goofy and strung cable across my floor and left it that way, my niece called Mediacom for me and they made him come out and do it right. During the day the speed is great, averages about 7.5 to 7.8 Mbps, but at night it drops way off, sometimes below 1 Mbps. Mediacom told me that they don't guarantee the 8 Mbps speed, so not much can be done about it. When I had DSL my speed was consistant, I don't understand why Cable cant be the same. I like Mediacom but they need to do something to stableize their speed.
July 28 th
Well, first off I updated to digital plus, then I took the VIP pak since they were offering their phone service for a penny a month through January, then everything will be 29.95 a month until July of 08, then the entire package with Digital Plus goes up to 145 a month.
Phone service is great, no static or pops like I kept having with ATT. My internet speed got upgraded to the 10/1 tier, the only gripe being I had to call and remind them to upgrade it. Another gripe is they didn't hook the phone service up to the entire house, they just hooked my phone by the pc directly to the Arris phone modem, so I will have to do that myself.
Overall, I am satisfied now, rarely do I get any speed drops, they worked on the main node out here so it doesn't get overloaded like it did.
December 28
Well, I just learned that when I took the VIP package I was suppose to get Showtime free for 3 months which I never got. I spoke to them this morning also about the fact that my rates went up earlier than I was told they would. They said that I was mistaken about the rate thing and that yes I was suppose to have gotten Showtime free and didn't, but that there was nothing that could be done now.
I am starting to get ticked off at them now, I have had VIP for 6 months and now things are changing to higher prices and not everything being delivered.
January
Have put in 2 different orders to have my service canceled but for some odd reason each time it never goes through. Now they are trying to charge me a month in advance for something that I have told them twice to cancel. Each time I call back they say they can't find the order where I had everything canceled. Almost sounds like they are fighting me about shutting the stuff off. If they want to just give it to me free I'm not going to argue with them, and that is what I told them. Will wait and see this time if they mysteriously lose the disconnect order.
September 2009
Have been living in Humansville so have been without Mediacom for a while, am about to take it back since moving back to Springfield mo, they have upgraded the 8 Mbps to 12/1. was promised that the speed issues have now been taken care of. Am scheduled to be installed Sept. 12, the day after I get my new apartment, will see how that goes then will update this again.
September 13th update
First thing that happened was the minute I got online they had a network outage, which meant I couldn't get back on until 3 this morning, then each time I did a speed test the modem would lose sync when the upload part of the test was done, they are coming out Tuesday to swap out my modem, it is the Motorola SB4200, I understand that it is a Dinosaur anyway. One thing I appreciate is the fact that since I get family cable free with my apt. they gave me Digital cable for what they normally would have charged me for family cable.
October 16th update
Been with them a month this time and am having huge speed drops in the afternoon and evening. My 12/1 tier is dropping down to 1.5 to 2Mbps during those time periods. I spoke to a Mediacom tech that came to check my cable box out, he says he lives in the area and is having the same problems. He also promised me that they are in the middle of node upgrades and that the speed problem is short lived. I will wait and see, but there reputation has really been tarnished by their failure to deliver on their new speeds.
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 Review by Santa Fe
UPDATED: 51 days ago
member for 9.2 years, 4644 visits, last login: a few hours ago
Springfield,Greene,MO
$49 per month
"Transition went REAL smooth from @Home to Mediacom Online"
"The Mail Servers Still go down like @Home, but not as much."
"I see no reason to drop them. I'm happy with them."
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The speed, at least for me, has stayed at just near the caps. 1500/128. They use Dynamic IP. The best thing is the fact I click on the little blue E, and I'm ON! But the first thing to do is GET A Firewall! 
Nothing really to add so far. Just adding this because of the pop up "reminder" to update your review. (sigh) And again. {Sigh} Still nothing to CHANGE.
Still trouble free. High speeds, no bad pings. The local office is quick to fix problems once notified. So far though it's only been small things like downed lines.
Upgrade from 1500/128 to 3000/256 went Smoothly. KUDOS to Mediacom!
Still no news on when we'll be getting 5000/512 yet. I'll be waiting for it patiently! 
Got the 5000/256, now waiting for 10000/1000
Aw the friendly System message!
Now! : 2008-03-17 18:03:14 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
And again:
Now! : 2008-09-20 17:07:53 : From System: delete-this | mark-unread | keep-this
Just a friendly note to thank you for your continued support of the site.
Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "The speed, at least for me, ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears.
So, it has been a while now, we were all wondering if you had an update? or perhaps any other new services to review?
Links to your previous review(s) are listed below. You will find an update button in them:
»Review of Mediacom by Santa Fe
You can also leave a NEW review via this link: »/reviewit
Oct 7, 2009: Still happy, even more so since the upgrade to 12000/1000. Guess I waited long enough!
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Review by tauneutrino
UPDATED: 60 days ago
member for 60 days, 0 visits, last login: 60 days ago
undisclosed location
Contract price not specified.
"Bandwidth"
"Customer Service - You're in the dark if the connection goes down!"
"If broadband is a must and you have a choice DSL and Cable, and Mediacom is your only cable choice, go with Mediacom"
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My experience with broadband access through Mediacom in Gold Canyon, AZ hasn't been too bad, with the exception of a recent outage all day on 09/27 and most of 09/28. It is my recommendation that Mediacom implement an automated notification system (either via phone or text messaging) to make its customers aware of an outage and provide periodic updates (every few hours) in terms of when the outage is expected to be fixed. What would be really nice is if they offered a dial-up alternative when cable goes dark.
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Review by slugworth
UPDATED: 66 days ago
member for 7.5 years, 29 visits, last login: 66 days ago
New Market,Scott,MN
$59 per month
about 3 days
"Availablility of 20/2 service in a small market"
"Monopoly in my service area, inconsistent download times, recent disconnect problems"
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In my service area - small town in Minnesota - Mediacom is pretty much the only game in town. I got the HDTV, Phone, and high speed internet package for the expected introductory rate. In terms of Internet service, performance has been reasonable and has met my expectation up until the past few months.
Installation experience was good, price value has been good up until recently with the disconnect issues.
Recently I've been getting frequent (sometimes daily) disconnects, with service availability beyond the cable modem going away. Mediacom thinks this is due to some recent construction in my town and it may clear up when they run a replacement cable through the construction area. But until then I have the disconnects and slower download times to live with.
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 Review by Anonymous
UPDATED: 68 days ago
member for 5.4 years, 2750 visits, last login: a few hours ago
IA
Contract price not specified.
"No problems at all"
"None"
"Very satisified with the service"
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First of all a disclaimer - I am a Mediacom field tech.
I've had all three services for about 3 years now. I have no complaints. During that time I've had two issues with the internet/phone that were area issues and were fixed within several hours. I have no bandwidth issues and the phone and internet services have been rock solid.
I do not watch TV that much and don't really care about it so I can't comment on the TV service quality.
'Value for the money' is based on the employee pricing (most services are heavily discounted or free).
09/19/2009
Not much to update other than a free speed upgrade. Can't complain about that.
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 Review by mousitch
UPDATED: 72 days ago
member for 8 years, 601 visits, last login: 69 days ago
Columbia,Boone,MO
$59 per month (30 month contract)
"fast.(no dropouts for me)"
"Cant really think of any"
"Been a HS customer for 12 years. Happier than ever. Yes Im sober!"
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upgraded to 15000/1024-today from 8000/512
getting 14500 all day long very happy for 59.99 (49.99 8000/512)
no outages in a while. Good buy compared to thier cable service(sucks)
using a 5120 Motorola modem that I purchased and a linksys wrt54gl with dd-wrt v23 generic firmware.
OK UPDATE....09-16-09
Mediacom has failed to deliver....With the influx of students my speeds have dropped. I switch from the VIP package back to the 12000/1000 package. Lucky to get 2500 down at night. Seriously considering switching to centurytel DSL...
Followup comments: icawn
join:2008-01-24
Columbia, MO | hi do you play online games? in a couple days i plan to have that same modem and router, instead of the netgear combo piece mediacom supplied. the reason is that online games immediately halt upon joining. everything else seems ok though. | |
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mousitch
250 Gigs Of Crap
join:2001-11-14
Columbia, MO | Re: hi HAVENT HAD THAT TROUBLE...Prob should call tech support... After my stunning review I was down for 5 hours last night..figures
--
sobriety is an illusion created by an alcohol deficiency | |
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Review by iBlizz
UPDATED: 76 days ago
member for 314 days, 35 visits, last login: 46 days ago
Walcott,Scott,IA
$70 per month
"Great service when it's working."
"They have more customers than their equipment can handle it seems."
"It's a great option, and while they are continually doing better it's not the most reliable."
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UPDATE: Sept 2009.
Things have been smooth. Many of the problems that they had were taken care of after contacting the right people, thanks to this site as well.
It seems once things start working with Mediacom they can be a superb ISP. Now...the price...
--------------------------------------------------------------------
The order process and installation was...I wouldn't say smooth, but it didn't cause a headache. Either way, the obstacles we faced during setup aren't worth mentioning.
We were one of the first customers in our area, so for the first year or so everything was GREAT. Minimal downtimes, good speeds, everything was working fine...up until 2 years ago.
We signed up for the mediacom MAX plan as it was introduced, and for the first 6 months on that plan we were in great shape. Blazing fast speeds, downloads were sometimes more than they advertised.
After that however...for the past 2 years...I really wish I had another options. Downtimes are almost regular. Even when the internet is up, being a MAX customer I rarely see anything near the standard plan speeds...but I still pay because I like to torture myself. It's honesly the most unreliable service on the planet.
Customer service is, dare I say it, even worse then their internet. 80% of the time I've called in they've been extremely rude to me. *I haven't once been rude, I myself deal with people at work and know how to handle myself professionally. However, I've been treated like an idiot every single time. Rarely, I'll get someone to actually gives a damn about what I think.
They'll always try to sell you stupid stories over the phone for about an hour before inevitably scheduling a service call. This happens to me at once a month on average. The same few guys rotate themselves coming into my house checking everything before telling me that is was a "line problem" and they had to contact someone else about that and the problem would be added to their list.
You know what...I'm just going to end this review right here. Bottom line is this, if you have another option for internet regardless of speed...TAKE IT. Don't even bother with Mediacom.
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