how-to block ads
|
»next review in page
Review by hoyleysox 
UPDATED: 6 days ago
member for 6 years, 1985 visits, last login: 1 days ago
 San Diego,San Diego,CA
 $130 per month
 "The service is fast and it works"
 "TV is expensive"
 "Cox is pretty good"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Install coordination was fine. It was annoying that I have to install their software to connect online though. The broadband is fine, but I am not satisfied with the TV prices. I do not even have a phone, but I ordered voice service for the bundle deal, which worked out to be a wash. I think that I am paying way too much ($130) and they do not seem to show my favorite, closest, basketball team on HD unless I pay for their NBA package.
UJpdate: Switched to the slower speed to save $, since I mostly serf. I noticed the difference right away, but now I'm used to it. The HD TV service stutters a lot.
Followup comments: | Forums » comments on review of Cox HSI |
 | »next review in page (previous review)
 Review by shans001
UPDATED: 10 days ago
member for 9.2 years, 1960 visits, last login: a few hours ago
Chesapeake,Chesapeake City,VA
$50 per month
"Had it for year now and is very dependable"
"cost keeps going up"
"Filtering my emails Before I send them. I want to dump them for this!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I am not getting the speeds that I paid extra for. Further, cox has implemented spam protection by reading your emails as they get sent through the SMTP server. My legitimate email that contained a link cannot be sent with a warning message saying that it is spam. This is new policy -and very stunning to me that they have the nerve to do this. Calling support used to be quick, but now it is an automated loop. I kept saying operator operator --- OPERATOR until I got a live person with a 10 minute wait. Of course they couldn't help. They said to send it to thisisnotspam@cox.net. Still nothing after 2 days has changed. Verizon moves into town, lays the fiber in our hood, and cox service and policies get worse? I don't get it.
Followup comments: | Forums » comments on review of Cox HSI |
| »next review in page (previous review)
Review by rmac75
Posted: 12 days ago
member for 1.6 years, 2 visits, last login: 12 days ago
Olmsted Falls,Cuyahoga,OH
$124 per month
"The actual connection is solid"
"Everything else"
"Don't count on COX support"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I have discovered that where I live there is no go choice. I had AT&T at first, and had a horrible time with my connection and their equipment, so I switched to COX HSI after two weeks. I work in the IT security field, and have a decent understanding of ISP operations, etc. Cox service was as advertised, and I ended up getting both cable internet and voip phone service with them. Now, if I could only get them to send me a bill on time. So every other month I get a collection notice from them for a bill I have never seen. I have called in multiple times, visited my local office, and have basically been told that they don't know why I am getting a bill. Every time I get a different answer. The thing that sucks is that I am out of choices... I have had bad experiences with both of the ISP that service my area. Apparently, it must be me.
Followup comments:  dano3131
join:2009-11-10
El Cajon, CA
| Cox support? or lack of? Since july 15 2009 I've had 13 service trucks to my house! Cox has completely rewired my internet and BASIC ANALOG tv.
Tv is grate now but my internet speed is worse than bouncing a ping pong ball cooking for consistency! 13 techs have 13 different specs there working buy whats up with that? | |
| memayer
join:2001-06-21
Corona Del Mar, CA | Re: missing bills Set up auto-pay with a credit card or banks account.
And have them e-mail the bills rather than send them by USPS. | |
| | 
Z80
1 point 77
Premium
join:2009-08-31
Amerika | Re: missing bills Never set up auto pay with Cox (or anyone else). In the event of a billing problem it is up to you to get your money back. | |
| EJohnB
join:2009-11-13
El Cajon, CA
| Every COX Tech is differently trained  In San Diego, Cox uses contractors, so the quality ranges all over the map. We have had 3 different TV guys - the last one was excellent and resolved all the issues. The Telephone guy keeps coming back and is clueless so we live with "just-barely-phones" by COX. Our Hi-Speed Internet service is definitely not Hi-Speed and the connection fades out completely several times each day; the tech support phone people routine refuse to escalate and blame it on Microsoft Outlook which they don't support and has nothing to do with the connection. Even when we do have service, the speed is only about 175% of AT&T DSL, but , COX refuses to send a Tech to look at the problem. If you have an option, e.g. Time Warner, take a close look! | |
| | | |
| Forums » comments on review of Cox HSI |
| »next review in page (previous review)
Review by phxuser1023
Posted: 25 days ago
member for 25 days, 3 visits, last login: 1 days ago
Phoenix,Maricopa,AZ
$46 per month
"Employees are nice."
"Service doesn't work any longer than a day before things have to be reset."
"It's great to hear friendly folks on the phone when i call, but i would rather not have to call"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
The service goes does at least twice a day, just dropping and the modem needs to be reset. The modem log indicates i am losing my wan IP address regularly, but the technicians state nothing looks wrong when i talk to them. At this point, i am very happy with the courtesy and friendliness of the agents i speak to, but i would just rather the service work.
Followup comments: | Forums » comments on review of Cox HSI |
| »next review in page (previous review)
Review by jdk77
UPDATED: 30 days ago
member for 3 years, 7 visits, last login: 30 days ago
North Las Vegas,Clark,NV
Contract price not specified.
 about 3 days
"Order to Live fairly quick"
"HORRIBLE connection, even with the 10MB package"
"Worst Customer Support Ive ever dealt with"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I got the premium package through Cox that includes Digital cable, phone, and the 10 meg premium cable internet. Between the hours of noon and midnight, the internet is practically unusable because so many people are on the same backbone. Speed tests commonly show a connection around .5 megs or lower! I get horrible lag spikes that often clear 1000ms making gaming completely impossible, and quite often I get packet loss and lose my connection constantly. Ive had a tech over several times and they are totally confused as to what the problem is or how to fix it. I would be surprised if the last tech that came over could even spell his own name. The problem is, that too many people are running through the same server and they refuse to add more in the area to break up the traffic. They were supposed to send a supervisor and a senior tech over today, but alas, no one showed up and no one called.... again.
I just got done making the call to Embarq and ordered their DSL package, and hopefully it will be a better experience. Ive never tried DSL.. so it may not be any better, but it cant be any worse!
UPDATE: I moved in with my girlfriend and its a year after that review. She wanted the COX total package so I decided to give it another try. Holy Cow. Its even WORSE this time! Here, the internet goes out every 2-3 minutes, and the modem re-cycles. Ive had techs over here 3 separate times and none of them have any idea what to do. They have replaced the modem 3 times. Still nothing. So I call customer support to get a credit on the internet since its literally unusable. I get some ghetto talking woman with a ghetto attitude. She tells me that they cannot credit my account until the problem is solved.. well, I said they cant resolve it so I want my money back since I can only use the internet 2 minutes at a time. And she actually says to me.. not kidding.. "If thats not good enough for you then maybe you need to look elsewhere".
Goodbye Cox. Hope you go bankrupt soon 
I would absolutley NOT recommend Cox High Speed Internet!
Followup comments: | Forums » comments on review of Cox HSI |
| »next review in page (previous review)
 Review by BloodRoses
UPDATED: 40 days ago
member for 6.6 years, 2225 visits, last login: a few hours ago
Fairfax,Fairfax City,VA
$54 per month
about 2 days
"Faster than FiOS for me"
"Cost, Installer"
"It works, for now."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Pre-Sales Information: All sales information was clearly stated on their website, I knew what I'd be paying and for what before I ordered the service. I ordered everything online without the need to call anybody, so I had no concerns if they received the correct services that I wanted or not, and I didn't have to speak with any Indians.
Install Co-ordination: I got the self install kit, with a planned pick-up date that gave Cox more than 2 weeks advance to turn me on from the apartment. To be fair, the maintenance closet is locked by key, and only management has it. I'd think they would have that information in their system for this apartment complex. I'm pretty annoyed that I have to wait until the next business day for a truck to be rolled to my location. The guy that showed up and got the key from the office was very friendly, however. He was still nice after he had to leave and return later that day because the office closes during lunch hours. I'd have been pretty irritated by that point if I were him.
Connection Reliability: Horrible. Frequent high latency and packet loss, and large fluctuates in speed. I regret what my latency is going to be like every time I'm home.
Tech Support: Not very good at all. I ended up speaking to an Indian who was only interested in reading a script to get me online and nothing more. He was also in a rush to hang up on me. This seems ever typical anymore of everyone to outsource incompetent people, but it doesn't make it acceptable.
Services: Newsgroups are capped to 1.5 Megabits, so it is useless for anything but text, and even that goes slow. For this reason, I have to pay an additional $25 to Giganews. Worse than that, I found spam in my inbox the first time I logged into my ISP mail. Guess my overpriced service wasn't enough of a profit margin for them.
Value for money: For how much I pay, there is a lot of room for improvement. On the plus side, when it's working, the advertised speed is 15 Megabits and I regularly sustain high 20's at worst without speedboost.
-
The Good
Faster than FiOS: FiOS here is way oversubscribed and during peak hours, you're lucky to get 5 Megabits. Cox doesn't get that slow, but it starts to drop packets and my latency goes insanely high.
The Bad
Cost: I'd sure like to pay more around 30$/month. I've always thought technology got cheaper over time, and 40$ used to be the going rate for a residential broadband service. I think cost is a major hurdle for many families, in order for broadband to reach the penetration levels I'd like to see.
Installer: I already ranted about this, but the install coordination should have been handled a lot better.
Bottom Line: It works for now. Considering how limited my choices are, and the other options aren't hand over feet better I'll continue paying.
Followup comments: | Forums » comments on review of Cox HSI |
| »next review in page (previous review)
 Review by Chekawa
UPDATED: 45 days ago
member for 8.8 years, 3709 visits, last login: a few minutes ago
Portsmouth,Newport,RI
$39 per month
"Office help excellent in assisting you"
"Tech support level 1 customer relations needs improvement"
"Only Act in town other than DSL"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I canceled cox because of a very stupid person who represented cox in a fashion that was not nice. So I did the best things that I could to get back at them. I was sick and tired of being the nice guy. I dumped them.
Thank you COX for hiring and training you're representative in proper customer relations. I NOW have better everything and I'm spending a w h o l e l o t l e s s !
PS: we aren't done yet their still is a matter of the junk attached to my house that you're service techs screwed-up. How many more boxes are you going to put up to terminate a cable wire????
Followup comments: | Forums » comments on review of Cox HSI |
| »next review in page (previous review)
 Review by Daarken
UPDATED: 48 days ago
member for 4.8 years, 1627 visits, last login: a few minutes ago
Crowley,Acadia,LA
$50 per month
"Stable"
"Not as fast as advertised."
"Useless bundles is the only way to save money."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
It was either Cox or AT&T DSL. Cox was the obvious choice.
I inistally ordered the perfered speed package, but I never saw the "speeds" or speed boost.
I was able to install my own hardware and I had it online the same day.
I have a motorola SB5100
Cox will not give you a bundle deal if your an existing customer.
Followup comments: | Forums » comments on review of Cox HSI |
| »next review in page (previous review)
Review by robl27
UPDATED: 48 days ago
member for 1.3 years, 710 visits, last login: a few hours ago
Mary Esther,Okaloosa,FL
$59 per month
about 1 days
"Speeds are getting much better"
"Expensive as hell, could be cheaper"
"in the middle of nowhere, cox is the best choice."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Cox will be launching new speeds soon, so expect to get 30/3 for $60 a month! Just launched ESPN 360 and service just keeps getting better!
Service still rock solid, had ONE outage and was back online in about 2 hours.
End update
This is an update to my older nick which will be the death of, what I thought is becoming an annoying nick
(the reason for 1 in the "Days from order" was this was a transfer from our apartment in Fort Walton Beach to the house)
As of yesterday, service was straight 15/1
Today, we got a surprise! A user in the forums said that Pensacola got an increase.
Sure enough, after rebooting my modem, there it was!! I uploaded a show in record time.
Service has been excellent, though, price increase for Internet takes effect on August ($5.00)
Am impressed with the assistance with the Cox reps on here. Thanks, guys.
My only beef is they block the modem's local page so I can't send them the mac address without looking it up.
This is possibly the biggest surprise we have ever gotten from them.
Still, users in the Gainesville, FL sector of AT.cox.net are still waiting for it.
(hang on guys)
-Rob
Followup comments: | Forums » comments on review of Cox HSI |
| »next page (previous review)
 Review by mbphvice
UPDATED: 55 days ago
member for 3.8 years, 33 visits, last login: 55 days ago
Manhattan,Riley,KS
$45 per month
"uptime is seems almost 99%; seemed like it was more router issue"
"advertise 8-12Mb but even sharing in the neighborhood, I haven't received half of that amount"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
we have dish tv and use cox for internet; we've reviewed the options from
Dish. We would like to bundle but dish doesn't offer phone; we just hated
cox because of pricing; now we have HD DVR and slew of HD deliveries.
Cox charges for everthing you get-- lots of rentals for DVR, etc.
I don't call tech support unless router is working and done all the usual
tricks; then I'll call to see if there is an outage and it's generally so.
Followup comments: | Forums » comments on review of Cox HSI |
|
|
Cox HSI
(64)
(66)
(83)
·
·