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 Review by christos 
UPDATED: 1.3 years ago
member for 7.8 years, 2962 visits, last login: a few hours ago
 Bridgewater,Plymouth,MA
 $33 per month (24 month contract)
 about 14 days
 "Always on"
 "Tech support, or lack there off."
 "Better than dial - up, still waiting on FIOS"
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Their tech support is not always knowledgable. Luckily I had to use them very few times. Outages have been very minimal.
DSL is not very reliable in my street, so I am stuck with them I wish Verizon would hurry up and bring FIOS to my town. All in all I feel I get a good value for my money.
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Review by viterbi
Posted: 1.3 years ago
member for 4.2 years, 23 visits, last login: 57 days ago
Atlanta,Dekalb,GA
$45 per month
about 65 days
"Cant think of any"
"Turned off my service because I gave the technician a bad review after he failed to show up for the installation."
"Avoid this piece of crap cable company...dont put yoursefl through this!"
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Just avoid these people all together. Even the supervisors are impossible to deal with!
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Review by pr1mo
UPDATED: 1.3 years ago
member for 6 years, 2806 visits, last login: a few hours ago
Harwood Heights,Cook,IL
$59 per month
about 5 days
"Awesome speeds, reliable connection, great support"
"Price could be a little lower"
"Best broadband connection I've ever had."
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I ordered Comcast High-Speed Internet after the ATT merger. Cable HSI + Basic Analog for $45.95 I think. Was up and live in about 5 days. Information over the phone was very helpful. Tech came out on time, set up my line and I was on. Haven't had any problems since. I've had my connection for a good year and a half. Tech gave me the RCA DCM305 cable modem. Tech made the cable length extra, extra, extra long. Awesome ISP nonetheless and I'll stick with them unless some much more superior ISP rolls around my city.
In short, haven't had any serious problems at all, maybe 1-4 short downtimes in all. I'm exceptionally satisfied with this ISP.
Also, I stated upload could be higher. With this new speed upgrade coming in the beginning months of 2005, I'll be even more ecstatic. 6.6mbit/768kbps is wonderful.
As of November 20th, 2005, I'm receiving speeds of around 8800-9300kbps download and 650-700kbps upload.
I'm more than satisfied 
UPDATE: Well, I am still with Comcast, and I have to say, it's truly been a wonderful experience. Right now I'm on the BLAST! tier, and my speeds are amazing. Download I'm averaging around 1.9MB/s - 2.4MB/s, upload is ~460KB/s.
It's been 3.5 years since my last review, and nothing has changed besides my speed upgrades. I've been more than satisfied, but like I said in my previous review, the price could be lower. During those 3.5 years as a Comcast customer, I have had 2 or 3 downtimes TOTAL, all of them surpassing no more than a full day.
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Review by verse
Posted: 1.3 years ago
member for 8.7 years, 95 visits, last login: 1.3 years ago
Fort Lauderdale,Broward,FL
Contract price not specified.
"When stable speeds are fast."
"horrible customer and technical service, They have no clue what they are doing, and always assume they are right."
"When your connection is bad expect for the issue to resolve itself may take months."
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Comcast has exceptional service, but flaws in the lack of well educated technical service. When your connection has a problem due to no sync at all meaning dead connection, well when you call you will most likely get an answer machine repeating, total wait time; "about 30 minutes"... ridiculous finally you just give up and wait for the connection to come back up. Now if you have connection issues do to packet loss and latency issues forget about it. If your a gamer you know latency is a big issue and packet loss, it causes you to lag like sheep! Anyway try talking to a tech support person on the phone, its horrible. They take you through the basic trouble shooting and then have no clue what you are talking about. They always assume they are right, and usually it sounds like a 70 year old lady reading straight out of a text book. Not only does this problem only affect your internet it also affects your on-demand and HDTV, with the images and sound always stuttering every 5 - 10 minutes. Its so annoying! Believe i'm still having problems. Too bad I can't get anything else here cause I don't want a phone line. Oh well its comcastic.
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 Review by sclement
UPDATED: 1.4 years ago
member for 7.4 years, 1332 visits, last login: 1 days ago
Spanish Fort,Baldwin,AL
$50 per month (99 month contract)
about 10 days
"Consistent but relatively slow"
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Expecting 10Kb update which will compete with cable modem speeds
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 Review by ObWAN
Posted: 1.4 years ago
member for 6.3 years, 227 visits, last login: 1 year ago
Saint Paul,Dakota,MN
 Business customer
$69 per month
"NONE NONE NONE NONE"
"I pay for 4meg/400k - NEVER get close - see below today inconsistent - Terrible Support"
"As soon as Quest is here I'm back to DSL where I belong!!!!!!"
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Today is a bad day to have Comcast (happens about once a month or more)
Test Results today 9:00AM - 3:30PM (I can't get any work done so I'm shutting her down)
netAccess 473/41
speakeasy 306/34
broadstar 203/56
linkline 271/29
speakeasy (CA) 186/29
I've been a systems administrator for over 20 years. I have a very simple home/office network, Motorola SB4100 / NetGear Range Max / MAC G4 - built to to the hilt / 3 PC's none less then a P$ with 2Gig RAM - earliest OS Win 2K-Pro.
According to ComCast Support all is well on their end and it MUST be me! Have rebooted modem 5 times with as much as an hour downtime. Need I say more ???????
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 Review by bent
UPDATED: 1.4 years ago
member for 5.1 years, 1561 visits, last login: a few hours ago
Longmont,Boulder,CO
$55 per month
"nice and fast when it works"
"had some problems, but is ok now"
"if they can keep the 100% (or close) uptime, i'll stay"
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so i've had comcast for a while now, and i used to love it. lately, over the past month or so, the service has become very unreliable and very often super slow (i got a speed test result of 12/144 tonight! should be 3000/256, and when its working, it is.) I'm looking into my options, including wireless (i've heard good things about Mesa here in Longmont) If Comcast can't get their stuff together here, I'm gone. $55 is WAY too much to pay for speeds that are often in the 56k dial up range. I'm curious if anyone else here in Longmont CO (or elsewhere in Boulder county) is having these same problems?
update 12-23-04
so i've been having this problem intermitently for the past month or so. finaly, after having my work interupted for the god-knows-how-many-th time, i decided to call tech support and see what the problem was. the phone tech was able to ping me and duplicate the severe packet loss i was experiencing. he said that it was probably the modem, and that thwy would roll a truck to test and replace it if necessary.
that was on tues the 21st. my service call was schedualed for today from 4-6:00. after waiting for 2 hours, i called to find out where the tech was, and was told "your service call was canceled because there was a service outage in your area at the time of your complaint" no call, no show, nothing. if *I* did that at *MY* job, i'd be *FIRED* arrrggg i'm pissed. no other alternative, which makes it even worse  i have a line monitor set up so i can document these constant service outages and get some of my $55/mo back.
update 1-03-05
go figure... not a single outage or slow down since i complained and set up the line monitor. i guess they fixed what ever it was that was causing the problem.
update 1-13-05
So it's been running at 100%, no noticeable slow downs. NOW i'm getting what i'm paying for... a very fast, very reliable connection. thanks Comcast
update 2-13-05
Over the past year, I've had some intermittent speed/reliability issues, but they seem to have fixed whatever was wrong, because I am getting advertised speeds on a regular basis now. Now lets see if can stay good for more than three months at a time.
update 10-3-07
Oh. man. My connections been great for a while now, but recently went to hell, with bad packet loss on the last 2 visible hops:
»/linequality/nil/2289983
»/linequality/nil/2289987
Comcast, to their credit, has admitted they have a problem here, but so far (couple weeks) no solution. As I've said before, the speed is decent, but god damn. Seagate and IBM both have good sized offices here, and with CU right down the road, suburban Boulder county isn't exactly the sticks.
Throw some money at your network here and retain some (mostly) happy customers.
update 6-24-08
Wow. they've managed to go almost a whole year with out pissing me off bad enough to write a review. Speeds are half or less than what they should be. Tech coming on Saturday.
Followup comments:  joos
join:2008-06-26
Taunton, MA | :) the default gateway for all comcast modems is 192.168.100.1.gateways are 192.168.0.1 user/password is comcast/1234 | |
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Review by az kiwi
UPDATED: 1.4 years ago
member for 8.6 years, 1930 visits, last login: 21 days ago
South San Francisco,San Mateo,CA
$44 per month
about 5 days
"4 CC caused outages so far in 2006. All due to cabling upgrade work. Giganews still sucks"
"slows (busy?) between 430P - 730P almost daily ! -- Still true!"
"couldn't live without it (N/W of 6 notebooks, 3 servers))"
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run home network - 2 always on, wireless supports 3 notebooks.
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Spam filtering has improved, still get it though - was bad jan-mar, better now
Dynamic IP has changed 2 times in last 5 months..
Telephone support - tech support very poor. on 2 calls they wanted 'to roll a truck' for a dns resolution error!!
Webmail is better after the updates of last year.
**** Gave up Comcast 3 plus years ago. ******
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 Review by jtl
UPDATED: 1.4 years ago
member for 7.7 years, 202 visits, last login: 18 days ago
Arlington Heights,Cook,IL
$45 per month
"Generally reliable"
"More expensive as time goes on"
"Fast and generally reliable, but getting more expensive"
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I've been a customer of Comcast and its predecessor networks since the summer of 1999. My original review and experiences with this network appear below.
I moved to my current address in April 2007, and in general the transition went smoothly. My account information was transferred, and I was up and running on the day we moved in. My new home is also in Arlington Heights, exactly two miles away from my previous address.
The only snag was that the technician, a Comcast subcontractor, spent two hours trying to get the cable modem to sync on the network: the problem was that the house was connected to the WideOpenWest (WOW) network, not Comcast's. I looked at the TV channels we were receiving and I suggested he check the wiring at the pole.
In June of 2007 I signed up for the combination television-telephone-internet package. In general, the services have all been very solid. We only had one outage which lasted about 3 hours in the first year of service. The cost has been acceptable, but since this was based on introductory pricing I knew that I would be weighing my options when the one-year mark rolled around.
As I write this in May 2008, I am about to make the switch from Comcast to WideOpenWest (WOW) at my home in Arlington Heights, Illinois. The same services that I have from Comcast will come to me from WOW for about $30 less than they would if I stayed with Comcast after the promotional pricing ran out.
If I were to rate Comcast for the time they've owned the network, I would put them at an 7 out of 10 for service and price-to-value.
--- Historical Review Below ---
In October of 2000, I signed up for @home in Elk Grove Village. I had it in Arlington Heights (5 miles away) for the previous year, and while it worked wonderfully when it *did* work, it was very unreliable. I was on the end of my block, so the signal was not as stable or strong as it should have been.
They would not reissue me the same user ID at my new address. This is not a big deal, as I never used that e-mail address anyway. I just thought it would make things smoother.
I was getting digital cable at the same time, so AT&T sent out two guys the day of the installation. The digital cable guy showed up first with all the equipment and the @home guy was delayed at his previous stop. It was getting late in the day, and I could tell these guys wanted to get the installations over with, so by the time the second guy showed up I had already hooked the cable modem up to my computer and it was syncing up.
The @home guy made a phone call to provision the modem and within a few minutes everything worked just fine.
About a month later, I installed a Netgear RT311 router and with the exception of a couple of minor outages, I had a year of almost-flawless service.
Then we had the @home debacle of December, 2001. It took about a week before I was up on ATTBI's new network, and everything seemed fine again. The downstream bandwidth was now capped at 1500 kbps, but that was fine with me. I did notice that my upload speeds were not reaching the 128 kbps they were advertising (I was more in the 40-50 kpbs range)-- plus, when I tried to upload digital photos to costco.com or ofoto.com the connections would time out and the transfers were painfully long.
Despite these issues, I figured things were still okay.
In February of 2002, I bought a 3Com cable modem on a closeout deal at Amazon. I plugged it in and was able to surf, but very slowly. I went to the Member Services page of attbi.com and had a live chat with one of their first-level techs. He sent me to the regional SAS site (sas.r5.attbi.com) to provision the modem, and within minutes I was up and running at the same downstream speeds as my ATTBI-owned Motorola 4100. Uploads, however, were still getting slower.
I returned the modem and it took two billing cycles to get them to remove the modem rental from my bills. An annoyance, more than anything else. At least they credited me for the month they missed.
In June 2002, ATTBI supposedly kicked the upstream speeds to 256kbps. I had another live chat with another ATTBI person, who sent me back to the SAS site for a reset/reboot/re-whatever. That improved nothing, at least not right away. I was able to test out at 160 kbps *once*, but for the most part I was in the 20-50 kbps range upstream.
Then, in late June 2002, ATTBI announced that the discount for customers who own their own equipment would go from $10 per month to $3 per month. Okay, another annoyance-- the price is going up again.
Enter SBC Ameritech and a $29.95/month/12 month/free modem/free self-install/768-128 DSL special. The timing was right.
I signed up and I evaluated it for 30 days. You can read my review of SBC-Ameritech for the details, but I wound up going back to ATTBI because of some special pricing they offered and some other annoyances with SBC-Ameritech.
In late July 2002, I started having problems with the line going down during the day. For a period of about two weeks I came home from work and there was no network connection; the modem was synced on the network, but I couldn't surf unless I reset the router.
ATTBI must have been working on the lines during this time, because after this phase had passed, my upload speeds consistently hit the mid- to upper-100s.
The bottom line, as I write this in August 2002: I can't say that I've been unhappy with ATTBI; the service has been fair to good. My biggest complaint is that what's *not* right with the service, mainly the price, just keeps creeping up. In all, though, it's been pretty good.
Update: In November, 2002, I moved to a condo in the Mallard Cove complex in Arlington Heights (60005). I established ATTBI service at my new address and in general it was almost as solid as it was in Elk Grove. Upon installation, ATTBI were able to recover my old account and login IDs for the new location, unlike my move from Arlington Heights to Elk Grove Village in '00.
In the 5 years I lived there, I had several weather-related outages, which told me they had some infrastructure issues that needed to be repaired. This would happen sporadically during my entire time at this address. The only other equipment failure I had was in mid-2004 when my Motorola Surfboard cable modem blew out and had to be replaced.
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 Review by balazone
UPDATED: 1.4 years ago
member for 7.6 years, 2343 visits, last login: 2 days ago
Wheeling,Ohio,WV
$60 per month
about 7 days
"Fast connection, fast pings"
"Busy node in the evenings."
"I love Comcast HSI"
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So far I am still very happy with Comcast. The speed increases have been great. My node is getting a little busy sometimes but Xbox live is still great.
I have not seen any BT resets yet in my area which is great.
To date I have gone through 3 modems, the original AT&T modem, another modem and I'm now on a Motorola surfboard which is pretty stable.
Overall, I love Comcast.
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Comcast Formerly ATT Broadband
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