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Review by kevwil 
Posted: 2.3 years ago
member for 2.3 years, 1 visits, last login: 2.3 years ago
 Frederick,Weld,CO
 $58 per month
 "good customer service, pretty quick speed"
 "high latency on wireless (bad for VoIP), very poor reliability lately"
 "excellent alternative to Comcast or Qwest"
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I've used Mesa for over four years, and they've been great. Speed was very good, the people are great, and there have (almost) never been any surprises. The only problem I ever had was high latency when I switched to Vonage for our home phone service.
In the last month or so, our connection reliability has been horrible - about 3X as much down time as up time. Due to Vonage being in patent trouble, and the connectivity problems lately, I'm switching to Qwest. I expect to be raped on charges, spammed like never before, and get marketing calls in the middle of the night, but hopefully I'll have decent phone and 'net connectivity.
I hope Mesa gets their issues worked out - they were great!
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Review by joebtaylor
UPDATED: 2.3 years ago
member for 3.9 years, 100 visits, last login: 231 days ago
Colorado Springs,El Paso,CO
$58 per month
 about 4 days
"Nice people"
"Distance to the tower an important factor"
"Not for me"
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I have a Mesa tower about .75 miles from my house but due to trees and hills, I can't connect to that one. I was hooked up to a tower that was 11.97 miles from my house. Motorola Canopy technology used by Mesa is only good for 2 miles using a 5.2 GHz radio and only good for 10 miles with a 5.7 GHz radio. 12 miles is just too far for reliable service.
When the weather was clear, I got the advertised speeds but rain seriously affected my connection. The distance likely causes the weather to have more impact than advertised.
Everyone that I dealt with was very nice but unfortunately the service doesn't meet my needs.
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Review by travister
UPDATED: 2.5 years ago
member for 2.8 years, 5 visits, last login: 2.5 years ago
Florissant,Teller,CO
$60 per month (month by month)
about 4 days
"ABSOLUTELY NONE!!!"
"Down all the time, No tech support, Installer is a moron"
"Stay away from these guys! Go with someone else!!"
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UPDATE 04/25/07:
MessUp Notworkz has been down again since last night. Seems like everytime it snows, they go down. Still claiming they can't get to the tower to do upgrades - but a bunch of buddies and I took our ATVs up there about a week ago, and had no problems.
These guys just can't get their sh*t together no matter what! And they love to lie to their customers. Meanwhile, my Yukon connection is chugging away (I got a new dual-wan Linksys, so I can use them both at the same time now).
UPDATE 02/28/07:
Nope, doesn't work. Down again. Tried different DNS servers. I think it's the 1300ms latency to their POP that is causing me issues.
UPDATE 02/28/07:
ROFLMAO!!! These people are hilarious!!!!! Check this out:
"NOTICE: (02/26/07) - We are experiencing continued connectivity issues in the Teller county area and we have been attempting to get a helicopter to the 12,500 peak of Almagre mountain where our link is for this area. However the helicopters are unwilling to fly due to the low jet stream and high winds. Today we are attempting to get up the mountain with snowmobiles and snowshoes to get this issue resolved. However our technicians are facing "winter" conditions to get to the mountain top. We will keep this page current as updates become available. Thank you for your continued patience."
When you call for tech support, after you listen to 8 minutes of crap about how to power cycle your system, they say they are now having DNS problems. Probably why my neighbor hasn't been able to get online with them all day again! I guess they really do have absolutely no idea of how to run a network. I just can't stop laughing! Meanwhile, my Yukon connection is working fine, blazing along at a nice 7-8Mbps. I still have my Mesa account, maybe I'll go try it and see if it works today or not.
ORIGINAL POST
I have had Mesa Networks for about a year and a half. It was them or satellite which is even more of a joke. Anyway I had the 1.5M package and usually got about 100K down and 500K up. Not sure why more up than down, probabyl have their network misconfigured. Tech support is WORTHLESS and rarely even answers the phone. Can't tell you how many times I've left voicemails for these idiots and never heard back from them. Oh wait, no, I do, they always tell me to "power cycle." I've worked in the computer business for over 15 years and you can't tell me to "power cycle" because your crap isn't working.
Anyway enuf about how much they suck. Now on to the good stuff! I just switched to Yukon Communications. I saw a flyer and called and talked to Derek. He was a little rough around the edges with the details, but I figured I would give them a try. Free install since I was switching from Mesa, so I couldn't go wrong. The same guy I talked to on the phone (Derek) came out the next morning and put up their equipment which looks just like Mesa's. He offered to take their down, but I told him no, they'd proabbyl want to charge me $$$$$ for removing their crap from my house. I'm getting a solid 7M down but am only paying for the 3M package. Its $60 per month, free install, and I have their VoIP for $20 month more. It seems to work fine, havent used it too much though.
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Review by workathome55
Posted: 2.8 years ago
member for 2.8 years, 0 visits, last login: 2.8 years ago
Florissant,Teller,CO
$60 per month (24 month contract)
about 2 days
"Fast when it runs - about 2 days out of a typical week"
"Horrible speeds, tech support hardly ever answers the phone"
"Steer away from this turkey"
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This thing is really a POS. Paying for 2Mb down, 1Mb up. The typical download is 500kb and sometimes drops to dialup speed. Called tech support almost every day but it's rare when someone answers the phone. If I get a callback at all it's 4 - 8 hours later. Another service provider is supposedly coming to this area and I will jump over as soon as they arrive.
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Review by SteelFish
Posted: 3 years ago
member for 3 years, 48 visits, last login: 295 days ago
Divide,Teller,CO
Contract price not specified.
"First in area with BB (wireless), reasonable speed/rates"
"Service processes can be challenging for the unindoctrinated"
"Consider shared desktop approach for fault isolation"
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I am a former Peak Internet customer (one of the first) and suffered through some growing pains, I didn't mind 'too much' as they were first on scene with BB.
Now I am assisting friends in the Florissant area work with the new Mesa Networks (formerly Peak Internet). They have wireless I/O to the Mt. Pisgah (Cripple Creek) tower [static IP]. My friends have spent weeks troubleshooting a Vonage service/quality issue with Mesa, Vonage, Linksys, etc. Internet/data was working fine. I suspected packet loss as root cause but never isolated. Finally Mesa (thankfully) admitted to overloaded BW on the tower. They reported Nov-16 as target date for upgrade to the tower and 'likely' improvements to VoIP customers. I will run QOS && Availabilty tests before and after for comparison and recommendations. Hopefully this is good news for all.
25+ years experience in service delivery and engineering advice: Customer (networking) knowledge should not be a factor in service delivery.
Keep on truckin' Mesa Networks,
SteelFish
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Review by robmill
UPDATED: 3.3 years ago
member for 5.4 years, 3 visits, last login: 3.3 years ago
Longmont,Weld,CO
$58 per month
about 3 days
"Fast, Reliable, and the guys over at Mesa are fantastic,,,,"
"None"
"Beats anything out ther, DSL and Cable are finally in our area, but we will not switch."
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Sorry for the last post, hit the wrong button.
Here is an update for Mesa networks. And no I do not work for them.
1. Network failures recently have been caused by 3 of their towers dropping power. They rent space from a tower provider, these three towers all rely on public power. Two weeks ago, they lost the main Dacona Tower at I-25 and CO52. It took 3 hours for Public Service to restore power.
I contacted Mesa's management directly, and they indicated that they are currently rolling out more robust UPS systems for their equipment at these towers.
2. Prior to the tower failures, Mesa had their IP traffic Routing server crash over night. The backup server kicked in, but was over powered by the amount of traffic being pumped thru it. So it started to bog down.
When I contacted Mesa above, I asked about that failure, Mesa indicated that they have already upgraded their servers with more backup servers and this problem should not repeat itself, unless something catastropic happens.
3. O
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Review by av98
Posted: 3.3 years ago
member for 3.3 years, 3 visits, last login: 3.3 years ago
Woodland Park,Teller,CO
$60 per month (12 month contract)
about 14 days
"Fast when it works"
"Horrible tech support, cannot get anyone to answer the phone, crashes a lot"
"Skip this one and take a look at something else if possible"
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Mesa Networks started off good, then fell apart. Connection crashes several times a week for 30 minutes to an hour. Once every 4 - 6 weeks it goes down for an entire day, sometimes over 16 hours. Tech support never answers the phone and outage messages are either old or missing.
Just had another failure Friday night from 9 PM until 11 AM the next morning. Never did get anyone on the phone and voicemail messages went unanswered.
Their online "trouble ticket" system is a joke. You might as well go outside and talk to a tree about your problem - the response would be faster and also make more sense. No matter what the failure is, they always say reboot the antenna and router and call us later. My antenna has been restarted so many times that the plug is wearing out and it never once fixed anything.
Bottom line - this turkey can't fly. See if you have any other alternatives.
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Review by florissant22
UPDATED: 3.3 years ago
member for 3.4 years, 10 visits, last login: 3.2 years ago
Florissant,Teller,CO
$58 per month (12 month contract)
about 1 days
"My dial-up always works and I heard new wireless isp coming to area"
"Tech support is worthless (if they ever answer the phone) and connection is pathetic"
"Go with satellite or wait for DSL or new wireless isp"
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update 8/6/06
down again.. a call to tech support results in a voicemial box
can tracert a few hops out so problem looks like with their net again
update 7/29/06
This is becoming an everyday thing. Were down again. Have been since last night. A call to tech support has a message posted last night at 9pm saying they are down and have 'engineers' working on the problem and should be fixed soon. It's 9am now, still down. Still get voicemail when calling - this just still blows my mind how a company can expect to provide service form a voicemail box. I can't wait to be rid of these idiots!!!!!!!!!!!!!!!!
--oh yeah, and get this, they have this crappy upstream called yipes or something - in order to get to just about anywhere on the internet my packets go from here to colo springs, denver, san francisco, back to denver, then out to the internet. Really stupid thing is that unlike real ISPs who have their DNS servers right on their own network these guys outsource it to someone in like dallas or something. so DNS resolution of a domain name usually takes like 3 seconds (springs, denver, sanfran, denver, dallas and back) for that amount of delay, the low speed and all the outages, there really is no difference between these jokers and satellite!
update 7/27/06
Down again. Tech support doesn't answer, just get a voicemail box. Left a message hours ago and still no callback. Sales said they would look into it and call back, but never did.
I heard that there is a new wireless ISP coming to Teller county and I should be able to get their service in the next couple months. I can't wait to drop these fools!!! Anyone else hear this rumor?
original post 6/26/06
These people are jokers!!!!!!!!!! Their connection is always up and down, latency is high, packet loss is all over the place, the connection sucks. Everytime I call I get an outage message that this part of the network or that part of the network is down for this lame excuse or that lame excuse, then dumped into a voicemail box which never gets checked. I send emails to their support people who tell me to ping my own router to check my service!! Why would pinging my OWN ROUTER help fix their problems!!!
I got their voice over ip service back when it was Peakinet and except for a few minor problems in the beginning I was satisfied until lately. The voice quality really sucked and people reported getting my voicemail even when I was not on the phone at all.
In fact right now my connection is down. I am hooked up to Badger Mntn and then it goes through Woodland Park. If I call their support line it says something in Cripple Creek got hit by lightning and that's why I'm down. But my question is if my service goes through woodland park is their network so crappy that an outage in cripple creek affects me too??? But maybe I just need to ping my own router some more!!!
The bottom line with these folks is that your probably going to get better service the same latency and much better technical support by going with a Hughesnet or Wildblue satellite - or just wait for DSL. Back when the service was peakinet we did have problems at times but their technical support was very helpful and we NEVER had to leave a message!
Stay away from Mesa Networks
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Review by b2000
UPDATED: 3.3 years ago
member for 8.2 years, 9 visits, last login: 3.3 years ago
Longmont,Boulder,CO
$58 per month (month by month)
about 4 days
"These guys _used_ to be great."
"Reliability has been steadily declining."
"Avoid! I wish I had dial-up"
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My connection has been down for over 50 hours now. Tech support is just a 24/7 recording that they are helping other customers so leave a message. I have left messages, but no call back. Unreal.
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Review by dslreports54
UPDATED: 3.4 years ago
member for 3.4 years, 5 visits, last login: 3.3 years ago
Florissant,Teller,CO
$59 per month (12 month contract)
about 1 days
"Very fast when it works."
"TONS of dropped packets, speed varies all over the place, very poor tech support."
"If you have other choices, skip this WISP. Support rarely answers the phone. Connection goes down for long periods at a time."
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UPDATED 6/29/2006 - Continuing problems with Mesa Networks. Right now my speeds are horrible - in fact, my dialup is faster. They supposedly sent the problem to "Level 2" but nothing is happening. Not even getting a call back or email response to the trouble tickets that have been opened. This thing is a real mess and unfortunately satellite Internet is the only other worthless option. Mesa Networks has provided me with terrible service and support and I do not consider the "service" worth the price.
This service was purchased by Mesa Networks about 1 year ago. Started off very well with fast speeds and good tech support. Unfortunately, things have fallen apart since then.
My download speed will vary from 80k - 2000k and is actually slower than upload on occasion. In the past month (June 06) the connection has been down for hours at a time. Tech support rarely answers the phone and is also not very good at responding to messages. It takes up to 5 days to receive a response when trouble tickets are opened.
I am sitting here writing this review on dialup because my connection has been down for over 11 hours. Calls have been made and messages left without any response. Very poor customer support. To me it seems like they have no clue as to how to handle problems.
If you have any other choice, you might want to skip this one.
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Mesa Networks
Re: Nice advertisement