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 Review by borredo 
Posted: a few hours ago
member for 5.6 years, 2507 visits, last login: a few hours ago
 Emmaus,Lehigh,PA
 Contract price not specified.
 about 3 days
 "Very happy with the total service"
 "none as yet"
 "As good as any I had."
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I went from verizon DSL which I had for over 10 years to Service Electric (I moved)and now I'm using RCN. I switched from SE because of the promotion RCN was offering. Faster internet 10M from 6M and they offered much more HD channels on TV, over a 100. for $30 less per month. We'll see what the charges will be after the smoke clears? I hear fios is coming to this area soon so if that happens I'll probably be writing another review. You gotta love competition. Very good for us consumers.
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Review by malbiniak
Posted: 4 days ago
Fair warning: reviewer joined this week
Chicago,Cook,IL
$55 per month (12 month contract)
about 1 days
"Very fast installation."
"Unacceptable internet service. > 50% packet loss. Poor tech support."
"Avoid."
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Moved to Chicago from Minneapolis. Really surprised that Comcast didn't service the building I was moving into (Edgewater neighborhood). Building management said cable service was provided by RCN, a company I haven't heard of before. I looked into it, the website made it sound like a new company with a new (more reliable network), and I qualified for $55/mo for 20mb down, 3mb up + HD cable TV, but had to sign a 12 month contract. Sounded like a good deal, so why not.
Yikes. At best, I'm getting 10mbps down, and about 1.2mbps up....midweek. On the weekends, I'm lucky to see 5mbps down. In addition, I'm showing anywhere between 30-50% packet loss...on a regular basis.
Tech support is useless. They'll ask you to power cycle, they'll reset the modem, and then they'll send a tech out. The tech will find line noise, they'll send a network engineer to the node, discover line noise through the neighborhood, mark the issue resolved, and so repeats the cycle. I've escalated through different channels, but can't seem to find permanent resolution.
I'm hardly ever able to connect to the VPN in our Minneapolis office, and the connection is entirely unreliable during the day.
I just finished switching from RCN to AT&T DSL. Not stoked about the $45/mo for 6mbps ADSL, but at this point, I need a reliable connection, no matter the cost.
Bottom line? Avoid RCN...at least in Edgewater, Chicago.
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Review by cwpc
UPDATED: 6 days ago
member for 6.6 years, 526 visits, last login: a few hours ago
Crum Lynne,Delaware,PA
$95 per month (12 month contract)
about 1 days
"Quick install - called thursday installed friday"
"had to call to add email address's"
"Cheaper than comcast - seems like more hd for less $$"
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So far so good. Ordered on thursday and was installed on friday - went with signature cable with hd/dvr, 1.5 mbs internet (just for the laptop to get email - have a commercial HSI for gaming), and phone. 95$ a month. lost some VOD choices from comcast - no more CBS on demand (kinda bummed on that one), but gained abc on demand for the wife.
speed seems consistant with what was ordered - may upgrade later to 10mbs service - if i cancel the business connection.
i recieved an arris MTA - unsure of model number
a motorola DCX3400 HD/DVR, and a generic motorola cable box
1 month later - i have upgraded to 10 Mbps internet - everything seems to be working ok
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 Review by cdr1000
UPDATED: 7 days ago
member for 5.7 years, 1429 visits, last login: 1 days ago
Forest Hills,Queens,NY
$40 per month
about 1 days
"Price"
"They need A LOT of pressure when you ask them to fix your service"
"We would like them to stay in business"
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Getting worth.
Speed is only 16-17 mbps on a 20 mbps connection.
Upload speed is stable and good.
Connection is not stable.
Medium CATV quality. Poor marketing and technical support.
Reasonable price.
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Review by mightyhog
UPDATED: 10 days ago
member for 6.7 years, 1837 visits, last login: a few hours ago
Nazareth,Northampton,PA
$70 per month
"Solid, reliable connection. Edit: I never hit my download speed anymore."
"Price is ALWAYS going up."
"The best cable choice in my area."
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I had to edit my review since first reviewing RCN. My internet speed WAS always as fast as advertised at all time of the day. For the past 1.5 yrs now, I NEVER hit my advertised download speed of 20Mb anymore. I rarely break 12-13 Mbps now. Please give me what I pay for.
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Review by FrankBlack
UPDATED: 40 days ago
member for 3.8 years, 47 visits, last login: 34 days ago
Waltham,Middlesex,MA
$52 per month (12 month contract)
about 6 days
"Service is very reliable. I get the speeds I pay for. Only one slow down in thirteen months."
"None that I can think of."
"If this company services your geographic area, consider becoming a customer."
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I've had RCN internet service for a little more than a year now. It suits my needs just fine indeed. I decided to go with cable modem service, after two unpleasant experiences with DSL providers. Speeds, ( 5 Mps download, 384 Kps up ) are consistently where they should be, whether I use the company's speed testing sight, or speakeasy's speed tester.
The Tech who came by was prompt, courteous, and had excellent work habits. As my building was already cabled up for RCN service, he was finished in about 20 minutes. I'm not certain if he was an RCN employee, or one of the contractors.
I should point out that I am only a broadband internet service customer. I have no cable TV, phone service.
For interested parties, my modem is a Motorola SB5120, which I supplied myself. You can usually buy these at any of the big box stores, frequently on sale.
The only real problem is that they don't service all areas. If your area is not listed as having service available, call the company and double check.
Update, 10/11/09: I just upgraded to 10 Mbps (down) / 800 Kbps (up) for ten dollars more per month. All is well, speeds are where they should be. It didn't even take 24 hours for the speed bump to take effect, after I called.
FIOS is available to my apartment building, but I see no advantage to it for my purposes at this time.
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Review by ckmscott
Posted: 42 days ago
member for 3 years, 17 visits, last login: 21 days ago
Chicago,Cook,IL
$53 per month (12 month contract)
about 12 days
"Depenability, Speed, Cost"
"None"
"Good, dependable service"
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I have had RCN cable as my ISP for many years. Since they have come out with their 10MB service, it has been very reliable. I used to have a DSL line, but my high rise had too much interference and it was not dependable. I never had to call for support on this service because it has always been up.
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 Review by hjdiet
UPDATED: 67 days ago
member for 5.7 years, 384 visits, last login: 1 days ago
Bethlehem,Northampton,PA
$50 per month
about 1 days
"Excellent speeds. Currently around 5.08 Meg"
"Intermittent disconnects for short periods of time...."
"If you have dial up or Verizon DSL...try this"
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If you're having the kids squabble over internet time and you have more than one PC, you can solve a lot of problems by getting yourself cable modem service and a router. Next thing...BANG two kids are on at once and at speeds so fast they'll needs seatbelts... Not thrilled with the upcoming "Analog crush' but what can you do??
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Review by bxmbxm
Posted: 68 days ago
member for 320 days, 7 visits, last login: 27 days ago
Brighton,Suffolk,MA
Contract price not specified.
"Price, Dependability"
"Slooow Upload Speeds"
"Good, Solid (but modest) Cable Internet service"
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I don't have any problems with RCN here. It's a 5 meg cable connection with local phone service for $60 month. The only competition around was a 1.5 DSL connection through Verizon for $72, so choosing RCN was a no-brainer.
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 Review by xcal78
Posted: 74 days ago
member for 267 days, 202 visits, last login: 1 days ago
Waltham,Middlesex,MA
$42 per month (24 month contract)
"95% of the time it's very good on speed and uptime"
"There's no website to check for status of the network when it's down."
"Overall it's a decent ISP. I wouldn't return to them because of some customer service issues tho."
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I didn't like being locked in for 2 years to get a good rate but it was the best option at the time. Now that I've had them for 18 months they've changed my service so I'm not happy. In the last few months they've had a few internet outages so it's become less reliable. The first year of service was fantastic but based on the last part of my service I'd never do business with them again.
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