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Review by FrankBlack 
UPDATED: 27 days ago
member for 3.8 years, 47 visits, last login: 20 days ago
 Waltham,Middlesex,MA
 $52 per month (12 month contract)
 about 6 days
 "Service is very reliable. I get the speeds I pay for. Only one slow down in thirteen months."
 "None that I can think of."
 "If this company services your geographic area, consider becoming a customer."
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I've had RCN internet service for a little more than a year now. It suits my needs just fine indeed. I decided to go with cable modem service, after two unpleasant experiences with DSL providers. Speeds, ( 5 Mps download, 384 Kps up ) are consistently where they should be, whether I use the company's speed testing sight, or speakeasy's speed tester.
The Tech who came by was prompt, courteous, and had excellent work habits. As my building was already cabled up for RCN service, he was finished in about 20 minutes. I'm not certain if he was an RCN employee, or one of the contractors.
I should point out that I am only a broadband internet service customer. I have no cable TV, phone service.
For interested parties, my modem is a Motorola SB5120, which I supplied myself. You can usually buy these at any of the big box stores, frequently on sale.
The only real problem is that they don't service all areas. If your area is not listed as having service available, call the company and double check.
Update, 10/11/09: I just upgraded to 10 Mbps (down) / 800 Kbps (up) for ten dollars more per month. All is well, speeds are where they should be. It didn't even take 24 hours for the speed bump to take effect, after I called.
FIOS is available to my apartment building, but I see no advantage to it for my purposes at this time.
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Review by cwpc
Posted: 28 days ago
member for 6.5 years, 512 visits, last login: a few hours ago
Crum Lynne,Delaware,PA
$95 per month (12 month contract)
about 1 days
"Quick install - called thursday installed friday"
"had to call to add email address's"
"Chaeaper than comcast - seems like more hd for less $$"
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So far so good. Ordered on thursday and was installed on friday - went with signature cable with hd/dvr, 1.5 mbs internet (just for the laptop to get email - have a commercial HSI for gaming), and phone. 95$ a month. lost some VOD choices from comcast - no more CBS on demand (kinda bummed on that one), but gained abc on demand for the wife.
speed seems consistant with what was ordered - may upgrade later to 10mbs service - if i cancel the business connection.
i recieved an arris MTA - unsure of model number
a motorola DCX3400 HD/DVR, and a generic motorola cable bax
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Review by ckmscott
Posted: 28 days ago
member for 3 years, 17 visits, last login: 8 days ago
Chicago,Cook,IL
$53 per month (12 month contract)
about 12 days
"Depenability, Speed, Cost"
"None"
"Good, dependable service"
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I have had RCN cable as my ISP for many years. Since they have come out with their 10MB service, it has been very reliable. I used to have a DSL line, but my high rise had too much interference and it was not dependable. I never had to call for support on this service because it has always been up.
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 Review by hjdiet
UPDATED: 53 days ago
member for 5.7 years, 377 visits, last login: 1 days ago
Bethlehem,Northampton,PA
$50 per month
about 1 days
"Excellent speeds. Currently around 5.08 Meg"
"Intermittent disconnects for short periods of time...."
"If you have dial up or Verizon DSL...try this"
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If you're having the kids squabble over internet time and you have more than one PC, you can solve a lot of problems by getting yourself cable modem service and a router. Next thing...BANG two kids are on at once and at speeds so fast they'll needs seatbelts... Not thrilled with the upcoming "Analog crush' but what can you do??
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Review by bxmbxm
Posted: 55 days ago
member for 307 days, 7 visits, last login: 14 days ago
Brighton,Suffolk,MA
Contract price not specified.
"Price, Dependability"
"Slooow Upload Speeds"
"Good, Solid (but modest) Cable Internet service"
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I don't have any problems with RCN here. It's a 5 meg cable connection with local phone service for $60 month. The only competition around was a 1.5 DSL connection through Verizon for $72, so choosing RCN was a no-brainer.
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 Review by xcal78
Posted: 61 days ago
member for 253 days, 192 visits, last login: 2 days ago
Waltham,Middlesex,MA
$42 per month (24 month contract)
"95% of the time it's very good on speed and uptime"
"There's no website to check for status of the network when it's down."
"Overall it's a decent ISP. I wouldn't return to them because of some customer service issues tho."
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I didn't like being locked in for 2 years to get a good rate but it was the best option at the time. Now that I've had them for 18 months they've changed my service so I'm not happy. In the last few months they've had a few internet outages so it's become less reliable. The first year of service was fantastic but based on the last part of my service I'd never do business with them again.
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 Review by shadyman777
UPDATED: 62 days ago
member for 250 days, 351 visits, last login: a few minutes ago
Easton,Northampton,PA
$104 per month
"Awesome Internet Service and Phone Service"
"None, Once crushed"
"Great Value, Great Service."
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Living in the lehigh valley market watched the other markets get "Analog Crushed" was heartbreaking. There was no promise, no insight, no future for our market to gain more HD and other channels. That, my friends, has changed. By the end of 2009, the lehigh valley will be "analog crushed" and we will reap the benefits of more HD and more choices!
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 Review by Winnie
UPDATED: 69 days ago
member for 9 years, 2219 visits, last login: 4 days ago
New York,New York,NY
$89 per month
about 3 days
"Nice Speeds"
"RCA Modem they refuse to swap out. Works ok, but not great."
"Great when it does work. Outages can be a pain to fix."
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I used to be a Verizon DSL customer with the 640/90 line.
I saw RCN doing promotional stuff in my building and decided to give them a try. I tried them out for about a month and everything was great. Cancelled my DSL and went with them. It's been almost 2 months since I've been on RCN and I haven't had any major service interruptions. I had one interrruption but I was back up in about 10 mins.
The speeds on here blow my DSL away. I constantly get around 1300/800 while on verizon i got 500/80. Big difference as you can see. During peak usage times, I also get that speed, it seems to never slow down. I pay the same price as I did with Verizon. Since I already had cable TV it wasn't a hassle to switch over. All they had to do was split my line.
The technician came over on time like I was told. Was very curteous and completed everything in under and hour.
When I got the service I was told that it has a dynamic IP addressing system. But I seem to have kept the same IP address from day 1. My modem is a RCA modem It's not the best and it shows
But the only minor complaint I have is my email address for RCN gets a huge amount of spam. I checked my email on the day I got my RCN account and found dozens of emails that did not belong to me, I haven't even given the email address to anyone yet. Since then I haven't used or checked mail at that email address.
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 Review by rcbrcb
UPDATED: 76 days ago
member for 2.7 years, 934 visits, last login: a few hours ago
Chicago,Cook,IL
$135 per month
"Digital Offerings in Chicago"
"HORRIBLE Customer Service"
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Now that RCN has upgraded their plants in Chicago to be full Digital and increased their HD channels they are a pretty good choice. Their customer service is unexcusable, however! The 3rd party call center is USELESS. Without the RCN guys that monitor the BBR forum, I would have switched to DirecTV or Comcast long ago. I truely feel sorry those that dont know about this forum. The other thing thats bugs me is their treatment of CabelCards....Most CSR act as if they dont know what they are or say that it is an outdated technology.....I have been given SO much false info its amazing! GET OVER IT, not everyone wants to rent your crappy equipment!
7/30/08 - I dumped my $40 RCN Phone line and ported it over to the new $10 per month T-Mobile @Home Unlimited Service.
9/20/08 - RCN has added about 15 new HD channels this week to the Chicago Lineup....Well Done!
9/26/08 - The RCN Overseas Call Center has slipped to a point that is below horrible. It is almost impossible to get them to sucessfully complete a task like troubleshooting an issue or adding services to your account...
Followup comments:  
beltway
@rcn.com
| RCN and Cable Cards I couldn't agree with you more about RCN dissing people with CableCards. I don't want the box. There's not enough content on the HD channels to warrant it.
I've had a technician out twice because I'm missing 3 of the Basic HD channel lineup and 2 others are breaking up. He's checked everything. The lines, the pole, the connections..Refreshed the connection.
It's clear to me that RCN hdqtrs is blocking some of the basic HD channels for which i am paying. I've called a supervisor and left messages 3 times and had no return call. There's no way to get to a real person locally (DC)(and who's not in the Phillipines) who can unlock HD channels that I should be getting.
I've wasted enormous amounts of time calling and e-mailing about what should be a simple issue of unblocking a few channels. | |
| | tvdrew
join:2008-08-20
Washington, DC | Re: RCN and Cable Cards Which ones are you missing? I've been missing 3 of them as well--NFL Net, Versus, and one other. They can't seem to figure out why I'm not getting them (told me I should), but can't come up with a fix. | |
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Review by kidd santi
Posted: 84 days ago
member for 116 days, 48 visits, last login: a few minutes ago
Allentown,Lehigh,PA
$88 per month (12 month contract)
"reliable , great price, great service"
"none"
"great service for the money"
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100% satisfied
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RCN Internet at LV
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