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 Review by crazyea 
member for 6.5 years, 424 visits, last login: 4 days ago
updated 12 days ago
 Surrey,BC
 $150 per month about 16 days "Off peak speeds. Price." "Peak time speeds. Phone line isnt as stable as I'd like." "Regardless of flaws it's still better than Telus at the moment."
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Overall I am happy with the service. Why because there isn't another competitive option in terms of internet speed at the moment. And the price is quite decent.
- Yes I wish the tv packages were better. There are two many of my go to channels spread across useless theme packages.
- The phone line is good when it works. In all of my years on Telus it never went down even one time. Shaw phone has been down at least 3 times for a full day in the 3-4 months I have been a customer.
- The off peak speeds are great. The peak time speeds drop below 60% of package speeds and even on occasion much worse. I have had 29mbps on a Sunday night on the 100mbps service.
- Customer support isn't useful at all. They call to troubleshoot a peak time problem in the daytime and then say they cant do anything about it.
- Hold times to speak to a human over there are off the charts.
- If you don't need the overall speeds shaw offers, Telus was a much more consistent service.
EDIT:
- The gateway I purchased still has not received the promised features almost two years later.
- The BB100 is relatively consistent.
- The phone services has been stable over the past year.
- Shaw increases prices on a much too frequent basis.
- My tv service still lacks channels at a competitive price.
- I have the stupid gateway and I'm pretty much locked in unless I was to pay it out.
- Overall the service is decent at best, and Shaws tactics, customer service, and pricing increases are awful.
- If you can deal with slower speeds elsewhere, I'd suggest people look there instead.
Comments:
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 Review by Sindows 7
member for 6.6 years, 477 visits, last login: 1 days ago
updated 30 days ago
- Chilliwack,BC
- $54 per month
- "Nothing good about Shaw"
- "Total rip-off"
- "I'd rather read a book than pay for Shaw"
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Shaw is a complete rip-off.
They take away channels that have been part of basic cable for decades.
Shaw also re-broadcasts all the shows, over and over and over and over and over and over and over and over.......they play the same commercials over and over and over and over and over and over and over and over.
Also the commercials are way frigging loud, you gotta turn the crap down.
To pay more than car insurance to watch TV is a crime IMO.
They have crap programs.
I got rid of cable TV 3 years ago and am so happy I did.
Now if I go to a friends and they have the TV on, I am reminded of how bad it sucks.
Comments:
 | | censorship runs rampant if canadas constitutional justice system were to actually work.... the canadian heritage minister(enforcer of program substitution for canadian advertisers profits) along with the big 3 owners of all media in canada,, would be in prison for life for their crimes against 'freedom of communication'.
300 channels and only the 'pure U.S.' ones are watchable without wearing out the mute button on the remote. Let us all turn away when a 'much music' commercial is on one of the other specially channels, to avoid eyes rolling into the back of our heads in pure disgust of the low intelligence quotient of them.
In case people outside of canada are wondering: Canadian commercials are often repeated every 10-15 minutes and its the exact same commercial and is repeated in this fashion over and over for at least 6 months in a row before they invest in creating a new version of the commercial(maybe make a new version). Otherwise any gaps in programming with no commercial advertisers available are sometimes filled with pretend 'public service announcements' that are 1% of the population trying to force their personal views on 99% of the population(also known as prohibitionists and false numbers hawkers).
For those on Rogers cable: He pioneered inserting his commercials(canadian commercials inserted into 'pure U.S. television' channel commercials streams) without permission of the U.S. station being played on a canadian cable tv broadcaster(shaw, rogers, bell). It is a crime but his company owns/rents/manipulates politicians via various shady practices(like lobbying) in order to avoid prison time and billion dollar fines. To rich people, a 10 million dollar fine is pocket change.
If you canadians get the oppurtunity to see netflix and its u.s. version, you will scream over the lack of content on the canadian netflix version. A canadian bought the canadian rights to a program/movie and then sits on it forever without allowing it to be played to anyone. | |
| | Sindows 7
join:2006-09-13
Chilliwack, BC
kudos:2 | Re: censorship runs rampant  | |
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stridr69
join:2003-05-19
San Luis Obispo, CA | Wow! What's sad is "pure" Estados Unidos television is absolute CRAP! And I mean the only way I watch is to record something and fastforward the program through the commercials. I never watch "live" TV if I can help it. TiVo is your friend. And it's too bad about Netflix up north, they just signed a major deal with Disney.  | |
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Review by mbruni
member for 4.3 years, 29 visits, last login: 56 days ago
updated 58 days ago
- Sault Ste Marie,ON
- $80 per month
- "310SHAW is their support number fyi remember it if you go with them you will need to be calling it several times"
- "Super slow and variable speeds, wish I had reliable dialup some times"
- "Crap go with another company if you can"
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Speed fluctuates all over the place and ping times are random. Some times during the year the service will go off for days at a time or one day it will work the other 2 it wont and this will go on for around a month at a time. Expect to reliably get 1/4 of the speed you signed up for. Now with these caps and charges their applying I will be switching asap. I have extreme. If nothing else is available in your area then I feel sorry for you.
Comments:
| | Who else is their? It's either Shaw or Bell or one of their resellers. That means if you get a Shaw reseller you are going to have the same problems.
That's the big problem any city in Canada has one cable company and one TELCO. They keep jacking up the price and the service keeps getting worse. This could only be possible in either a government run enterprise or a monopoly. Try selling donuts and keep decreasing the quality and size while simultaneously jacking the price,you would be bankrupt in no time.
If the government is going to keep allowing these protected monopolies they should step in and regulate price hikes like they do for utilities.
que the fanboys. | |
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Review by jtl999
member for 179 days, 168 visits, last login: a few hours ago
updated 97 days ago
- Surrey,BC
- $155 per month
- about 10 days
- "Moderately good speeds 400GB Data Cap. Cisco DOCSIS 3.0 bridged at install time."
- "Speeds drop from 50mbps to around 15-48 during times of day."
- "meh"
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Update Feb 13 2013
Planning on switching to either Nucleus Lightspeed or TekSavvy. Whatever one can get me 50/10 first. So far it is looking towards Lightspeed.
Speedtest »www.speedtest.net/result/2507444835.png
2012Review
I have a bundle with Shaw TV (HD) Phone and Internet.
I ordered around August 10th and it took ten days for them to transfer numbers and stuff. They replaced the Motorola Surfboard modem with a Cisco. It works flawlessly (other then speeds) as long as you have it in bridge mode. The tech was very polite. Sadly it is crippled by node congestion.
I don't watch TV or use the phone that much so I cannot speak for those services.
I would rate this service a 7.5/10
I have high hopes with TELUS Optik 50.
Speedtest as of 10 minutes ago.
»www.speedtest.net/result/2328197229.png
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Review by ilianame
member for 10.9 years, 530 visits, last login: a few hours ago
updated 98 days ago
- Burnaby,BC
- $29 per month
- about 1 days
- "Provides Internet"
- "Self-serve"
- "The lesser of two evils (for now)"
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2013 Review
SUCKS
2012 Review
Good: Incredibly Stable, Awesome speed with BB100, Perfect Network Quality
Bad: Gaming latency could be a bigger priority, Possible slow downs at peak times
Bottom line: The best selection, and props on the UBB compromise. But watch that your plan matches your area's capability.
I was one of the early adopters of the BB plans, started with BB50, switched to BB100 when it became available.
I live in a fairly dense residential complex, but I believe most residents around me to be fairly light Internet users, which is definitely a plus.
My speeds have always been consistent, probably because of the residents around me, thanks 
I am using the SMC DOCSIS 3.0 model in bridge mode connected to DIR-655, and another PC on an outside IP. The SMC acts as the modem and a 1Gbps hub.
I have been very lucky to have no problems with my SMC modem since day 1, an occasional restart seems to help out with some network lag sometimes, but overall not a regular occurrence.
Overall I believe Shaw to be the best choice in my area, and their support and service are for most times very exemplary.
As far as the negatives go, my biggest objection is latency I can achieve in some multiplayer gaming - in some cases my traffic is routed from Vancouver to California to go to Seattle because of Shaw - Comcast arrangement, and I think Shaw should send all Seattle bound traffic through their Peer1 partnership. As a result I'm experiencing latency of 70-90ms vs an expected 20-30ms.
There isn't much I can do about that, and I'm fairly happy with my connection here:
Taken at 8:14pm PST (peak time)
»speedtest.net/result/1816174232.png
2008 Review
I've been with quite a few different providers: Shaw, Telus, Novus.
Been with shaw at current location for a full year, my package is Extreme-I with Speed Boost. I cannot recall when if ever did I have to reset the modem to fix any connectivity problems, simply there were none. The speed is mind blowing with Speed Boost, but will slow down for peak hours 6pm to 10pm. After 10pm I was able to reach speed of 32mbit on a speed test. Thats 4 megabyte per second, common download speeds with Firefox from a Microsoft website is 1.5 - 2.5 Megabyte per second!!! Full 4 megabytes can be forced through FlashGet/BitComet http downloader. Customer support is nice and friendly, tech support ranges from green guys to guys who are purely lazy to look for a better paying job.
I would definitely recommend Shaw as a first choice, but line quality will depend from building to building, so if your connection is not what you expected, before flaming shaw tryout a couple of other major providers (but none, except for business alternatives match the Shaw's advertised and theoretical speeds)
»www.speedtest.net/result/303459920.png
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Review by wilburyan
member for 10.8 years, 539 visits, last login: 162 days ago
updated 162 days ago
- North York,ON
- $62 per month
- about 2 days
- "Installed within 2 business days"
- "The new hard caps offer no value & evening slow downs"
- "Stay away... Shaw's overage billing utopia will eventually screw you"
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Quick review on the service... had it for 3 months. Had one internet disconnection for a few hours early in the morning... which normally wouldn't have been a problem, except my security alarm is connected to the phone line. So the alarm panel beeping at 5AM woke us up because the phone line was disconnected. We received no advanced notice of the outage, I found out after the fact that it was for an upgrade.
Speeds, I only saw full speed in the morning. Prime time right until I went to bed... I would be lucky to see 500KB/second... and upload in the evening for P2P was usually capped at 10KB/second. (was paying for extreme... 1500KB down) Apple movie trailers won't play properly... you get about 10 seconds of playing... 10 seconds of buffering. Netflix HD content would stop playing 2 or 3 times as it backed the bitrate off.
The caps shaw is currently imposing on it's customers are only going to get more and more restrictive as video streaming becomes more and more popular. Because of the caps alone... I would only use shaw as a last resort.
Comments:
| |  Bhellshit!
 | |
| | | | Re: Bhellshit! Can anyone else confirm that these services (or similar services) are being throttled with their accounts also?
Lets try to find out just how quickly they are moving on this already. | |
| | | | I am sure they are playing a game by reducing limits then recieving complaints. They will then go back to the old limits and stupid people will be happy. Kind of like the guy who beats his wife then buys her flowers and she is so happy he is so romantic.
I just signed up for Nitro and was told 500Gb and now I find out it is 350GB caps. So they want me to pay $150 for Nitro and another $50 for an extra data package so I will have to pay $200 for cable! I think I will move to extreme and add two $50 data packs until I can find an alternative!
PS Nitro is not worth it. Web sites don't even come close to the speed so functionally I do not notice much benefit! | |
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| | Ripped Off I am sure they are playing a game by reducing limits then receiving complaints. They will then go back to the old limits and stupid people will be happy. Kind of like the guy who beats his wife then buys her flowers and she is so happy he is so romantic.
I just signed up for Nitro and was told 500Gb and now I find out it is 350GB caps. So they want me to pay $150 for Nitro and another $50 for an extra data package so I will have to pay $200 for cable! I think I will move to extreme and add two $50 data packs until I can find an alternative!
PS Nitro is not worth it. Web sites don't even come close to the speed so functionally I do not notice much benefit! | |
| | | | Re: Ripped Off I'm currently on Nitro too and was sold on the 400GB offer, then it was upgraded to 500GB with their slogan " Upload and download even more than ever", only to reduce their caps 30% later, with overcharges, claiming the 25% increase was a trial, NO were did it say trial in the email or banner announcement.
Can't F*cking wait to get off Shaws network, they are a sleazy, dishonest company now. | |
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Doonz
join:2010-11-27
Beaumont, AB | Not sure what the reviewer is talking about Can you please provide the documentation the supports your claims that UBB has been implemented and that users are being charged for the said overages | |
| | | | Re: Not sure what the reviewer is talking about The jump off a cliff reaction to data caps on this site is hysterical. I have yet to hear of a single person actually getting charged for going over... Most of these have bashed Shaw to the extreme and jumped over to Telus, who is now lowering their data caps and implementing overage charges (according to their website anyhow).
What gets me is that they're not happy just hating Shaw, they go after people who are happy with their service and malign them for it. | |
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Review by danimaltron
member for 272 days, 6 visits, last login: 256 days ago
lodged 269 days ago
- Mission,BC
- $150 per month
- "internet speed relative to Telus."
- "Speed relative to advertised plan. Customer service. Missed appointment. Failure to resolve situation."
- "I was given terrible customer support. Wasted my time. Installer who didn't listen. Sales person who wasn't knowledgeable."
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I was moving to a new home Aug 18 which was a Saturday. I scheduled my install about 3.5 weeks in advance.
Come Saturday, I was moving to my new home. It was very hot and I was of course very busy, and tired. I paused moving, and waited at my new home for the 2 hour window. Nobody showed up. So I called Shaw, and they tell me the appointment was cancelled! They couldn't tell me WHY it was cancelled though.
I was of course pretty upset. But nobody could offer me anything to make it up to me, except waiving the installation fee when they could come back in 4 days. Nobody cared that I've been a customer for 6+ years, have another residential account and also have a business account.
So I scheduled a new appointment and waited.
I then discovered the last owners left their modem behind. I plugged it in... and it worked! But to my dissapointment, it was incredibly slow and unusable for my needs.
I remembered I had an older black motorola surfboard type modem from before the plans were upgraded. So I asked Shaw if they could hook me up with the fastest plan that used this modem for a few days while I waited for the tech to come out. Nope. Against their policy. And it would mean having to cancel my existing appointment.
Again, Shaw demonstrated their policy's are anti-customer and nobody is willing to allowed to go above and beyond to make it right with a disgruntled customer.
When the tech arrived, I had left typed out instructions for him that were very detailed. I wanted the modem to be put in BRIDGE MODE. My wife said the installer said "ok" and hooked it up. When I got home, I saw he didn't listen at all, and hooked the modem up in regular wifi/router mode in front of my existing router. Seriously? How amateur is it so setup a double-NAT and wifi for a customer?
I signed up for Broadband 100. I did a speed test, and I was getting 10-25 Mbits down from Shaw's speed test. This was from behind my router, and also connected directly to the modem.
So, now I have a tech coming out again. And I fully suspect he will blame my house or something else for the speed problems. The nodes in Mission are likely congested and need upgrades and therefore cannot provide the advertised speeds. But they won't admit that.
In summary, my experience was absolutely terrible. Nobody genuinely cares or tried to do anything to fix it, or help me out.
If I can't get advertised speeds, I don't see much reason to NOT switch to Telus.
Comments:
 The EPlease allow me to retortPremium
join:2002-05-26
Burnaby, BC | Ouch, bad experience. It certainly sounds like a bad experience, and I'd like to unofficially apologize on the company's behalf. That being said, many things can go wrong on an install. The installer may have requested the office to put your modem into bridged mode, but there may be a signal issue/failure. The tech may not have noticed this during setup.
You're allowed to rant, but you haven't really given Shaw a chance to get things up and running yet; you've just moved into a home where you have no idea how good or shoddy the internal wiring is. How can Shaw know?
Making blanket statements regarding a lack of genuine caring and node congestion is disingenuous and nasty. Many, many employees at Shaw genuinely care about their customers. But of course, there are a few asshats that need to be weeded out. They usually are.
I hope your issue gets resolved; I hope you'll report back with an update. Sorry again for the frustrations you've dealt with.
--
"All opinions stated by me are solely my views and do not reflect the views of my employer, this site, or even myself depending on my level of sanity at the moment" | |
| Reviews:
 ·Shaw
| Missing the point They had ample time to make things right in my opinion. They screwed up by cancelling my appointment for no reason, without notice, wasting many hours of my time during an already stressful time. Then, the tech screwed up by not waiting to ensure the modem was in bridge mode when he did finally show up. And he showed up late.
And your support has told me several times modem levels look fine, if not perfect.
For all the trouble and annoyance, I was offered absolutely nothing to make up for it. No "hey, sorry for screwing up, here's some free HD channels for 6 months." or ANYTHING. The point is, out of the 4-6 different people I talked to, none of them cared enough, or aren't allowed, to try make it right with a disgruntled customer with a long history of service with Shaw.
Since then, I've been testing and logging speeds at different times of the day for a couple weeks. Speeds are better at non-peak times on certain days. But, I guess I'm still being disingenuous, and my home's wiring could result in higher speeds in the middle of the night?
I was previously a big fan of Shaw, having a terrible experience with Telus 8-10 years ago and their nasty contracts. I have seen Shaw's service slowly degrade the last few years, as their customer base has seemed to of grown significantly. I'm not the only one who feels this way.
Before the company develops a culture of complacency and starts rotting it from within, it should be looked at honestly. | |
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 Review by Lakebottom
member for 6.5 years, 754 visits, last login: 181 days ago
updated 344 days ago
- Sylvan Lake,AB
- $105 per month
- "The phone works great, and no down time on TV or Internet."
- "Intermittent connection for Internet speeds"
- "The bill just went to high after all the perks expired, so we downgraded."
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The connection is really intermittent and drives me crazy tring to work on the internet. We are considering digital phone service but they will have to prove reliability before we go deeper into their service pool.
speed is 3250kb for a 5mb line with a 650kb upload.
We got the newest cable modem just recently, its pretty cheap so it maybe part of our problem with the service. The bundling of service saves about 3 bucks a month.
We are considering ADSL for reliability.
I should have mentioned that this connection is at the church In Sylvan Lake. The connection I use at home is a Telus ADSL 6.0 Extreme.
9/6/2012
The bill rose to 172 for her house, so we reviewed the services and scaled back. She is now on 10 Mbs, basic phone and one theme pack...105 bucks. Telus is even cheaper in this combination, so she may switch back to the old provider.
The church connection is a cable connection which is broadcast wireless with in the church due to cabling restrictions for the workstation. I was having serious problems with the wireless broadcast, so I upgraded the network to an N class router and N class antennae NIC. The security was lowered to almost the lowest encryption, in an attempt to keep the wireless connection stable. The wireless signal strength is low almost all the time but now there are very few disconnects.
The testing was conducted using a wired connection to the router (temp). ADSL would be difficult given the complexity of the phone system at the church. 
11/07/2011
The church has switched to Telus ADSL. I am no longer maintaing the system due to new employees. It seems to be working fine.
11/07/2011
The girlfriend has Shaw on all services. It wasn't easy getting them to all work correctly. She has full telephone package, 50mb Internet and 2 TV modems (1 HD and one digital).
The Internet is no where near the promised speed yet, but the neibourhood is being upgraded to a better service level so this may improve. The bill is over 145 per month for all these services.....and they don't all work perfectly yet. We were given a SMC wireless gateway, which seems to have some error correction issues. The house has a lot of splitters in it. The first splitter being a 4 way splitter, one line goes to phone back-up power supply, another to SMC router and two cable jacks and the other two go to two more cable jacks. The house only has 2 TVs and 4 potential cable locations. I am going to disconnect the unused jacks and reduce some of the splitting, trying to improve the dB loss on the lines.
Cable modem download speeds are extremely unstable as measured by speed test. I hope they fix the cable network in Sylvan soon, otherwise all services are going back to Telus, which is extremely stable and reliable.
09/06/2012
The GF downgraded all services and got the bill to 105 loonies. Basic phone, 10Mbs and basic cable with one theme pack. We are considering switching back to Telus, because we can sign for all three for 45 loonies for 6 months, then back to 95 loonies. She hates switching providers beause its extremely a royal pain in the butt. Who has time for all this 'inconvienent' hookup stuff.
The Shaw services have been pretty good. The Internet speeds are all over the map, very, very inconsistent high speed service....I checked several times. We got lots of excuses for the problems but they have never really been solved. No down time to speak of. It took about three truck rolls to get things working.
Comments:
| | low line levels with multiple splitters I was renting a place and it had several splits in the cable, which led to drops in the internet connection. The line levels were so low the Tech wondered how I was accessing the net! I don't even have cable for TV (no TV!) so I got the Tech to run a new line from the box outside directly to my workstation. After that it was solid, no drops and full speed. | |
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Review by No_Spark
member for 2.7 years, 4 visits, last login: 128 days ago
lodged 350 days ago
- Edmonton,AB
- $155 per month
- (month by month)
- "Few outages"
- "Very Poor HDTV definition, Cable speed is inconsistent"
- "Very expensive for an average service provider"
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Shaw is, sadly, indicative of Canadian service providers.
Very expensive $154 for Internet (5-10 Mbs), TV, and HDTV.
The up-time is excellent, for residential.
The download speed is very inconsistent, slow some days, faster others
The analog TV channels are very poor quality
The HDTV is not as clear as it should be, perhaps too much compression
There are few choices in Canada for cost effective connections, so we have to do with what we have available.
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Review by Bandito
member for 10.3 years, 721 visits, last login: 50 days ago
updated 1.1 years ago
- undisclosed location
- $144 per month
- about 2 days
- "Outages are minimal"
- "Shaw doesn't care if you leave for the competition"
- "I am waiting for real competition"
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Shaw's speeds have risen over the last few years. However, so has their rates. Shaw has become very arrogant and even cocky when it comes to people wishing to negotiate their features and options.
They no longer offer any promotions like they have in the past. They grandfathered some television plans only to remove the protection because they have a right to do so. Their HD Plus is an example. I was told that any channel that turns into HD from SD will be added to your HD Plus package at no extra cost. However, they now no longer do so. They argue that it's to due to channel bandwidth allocation which is actually a "red herring".
Shaw does not care if you leave them for a competitor such as Telus. The only competitor they really dislike and will negotiate crazy deals for you to stay is you're currently a Novus customer. Sadly, most people dont have fibre optic cable and consequently pay very high internet monthly fees.
Read more here: »DSL FAQ »DSL vs CABLE?
Shaw is no longer competitive and making choosing channels very confusing. Unfortunately, this was started by Telus. They all mirror each other.
At the first opportunity, I will ditch Shaw...make no mistake about it. But, I am still waiting.
Comments:
| | It might not be what your review is about but I'm happy. I saw this looked up Novus internet and I'm currently on the phone trying to get this installed.
I love you. | |
| bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| No Competition is right You're right to point out that Shaw does nothing to keep their customers... but this isn't something attributable to Shaw alone. It's an institutional thing, ascribable to both the telecom industry and captured gov't regulators.
In Winnipeg our only two options for internet are MTS or Shaw and neither will do anything to keep you if you want to leave. We need structural separation in Canada badly. | |
| | | In Winnipeg our only two options for internet are MTS or Shaw
You can't seriously consider MTS (DSL) an option for internet?
I'm not unhappy with Shaw's service ... but I have to agree, the lack of competition makes them lazy and slow to respond to customers service issues. | |
| | bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| Re: No Competition is right My Shaw bb10 used to be better, but I moved and now my connection flaps non stop. I regularly get right up to the full speed for DL but net is still slow regardless due to ridiculously low UL speed (10Mbps down 512kb up?? why lord)
So good for asynchronous stuff but XBL sucks even with the box wired direct to the modem.
And no, I don't seriously consider MTS an option - check out their website, if you want the higher end packages you HAVE TO buy their TV service, which shares bandwidth. Ridiculous.
At least Shaw has semi reasonable service and decent promotional periods. Still it's hard to argue that having a few more ISPs wouldn't be good for consumers. | |
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Re: Speeds
