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 Review by ipg 
Posted: 238 days ago
member for 8.7 years, 1266 visits, last login: 7 days ago
 Saskatoon,SK
 $61 per month
 "Reliability"
 "Good Speeds, Reliable"
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I have had Shaw internet for 15 years. Over those years I can only think of 2 times I have had to call them for service and both times the problem was corrected fast.I have been very happy with Shaw and the service they provide.
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 Review by Link Logger
UPDATED: 247 days ago
member for 8.6 years, 4747 visits, last login: a few hours ago
Calgary,AB
Contract price not specified.
"Fast, reliable lots of plans"
 "Wish they would have told me able the plan I just switched to sooner"
"Wouldn't switch"
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Even when my wife worked for Telus and we were entitled to a employee discount with Telus, I kept Shaw. I was one of the original test users at Shaw and have never felt a need to switch to any other ISP. Shaw's support and service have been outstanding and we have even switch to Shaw's phone service. Buh-bye telus.
Update to my reveiw for Sept 17, 2008:
Shaw is still clearly the best choice for internet connectivity in Calgary.
Wow even faster then ever. Shaw continues to earn my business everyday.
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Review by web_tracker
UPDATED: 249 days ago
member for 250 days, 3 visits, last login: 36 days ago
Edmonton,AB
Contract price not specified.
"no contracts, shaw secure is part of the package, which is very reliable."
"intermittent connections, download/upload speed is less than half of what is advertised. Expensive for what you get."
"Check people in your immediate area to see if they have problems with service."
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I first started with high speed lite, then moved to high speed with only small amounts of improvements but neither services provided a reliable connection and download/upload speeds are less than half of that advertised. Sometimes downloading can slow down to about 56mb/sec almost at a dialup speed. They provide a Motorola cable modem. I have had many service calls to improve the services over the last 2 years (at least seven or eight calls), none of the techs were able to resolve the issue. Most of them went through the same steps as the previous tech and were unable to resolve the intermittent issues blaming the issue on this or that. They then state that they will send someone else to rectify the situation within the next couple weeks. This never happens and I then have to call in again. More often than not I would have would be intermittent connection although all the leds on the modem appear normal. I have tried different nic cards, different computers, different operating systems, and they even tried to replace the modem a couple times. Still I would get intermittent connections... page can not be displayed.. but after I refresh the screen, the page it shows up with out a problem. It did not matter if I was connected directly to the modem or via wired router. Also if I was downloading a large program it some times cuts out before download was completed. They have caused a lot of frustrations and wasted much of my time, especially waiting for them to show up, within a four hour window. There was a time when I waited for four hours and they did not even show up or call to explain they could not make it on that day.
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Review by shaw
Posted: 250 days ago
member for 250 days, 47 visits, last login: 32 days ago
Union Bay,BC
Contract price not specified.
"Excellent Support Email Security and Speed"
"Register.com is difficult to work with"
"Danger of losing your domain names due to dns problems on occation"
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Since the Canadian Government owns all the lines on Vancouver Island BigPipe Inc offers Fibre Optic connectivity accross the ocean to Ontario thru to conneticut and now Los Angeles without any sattelite connectivity ensure the most secure network in Canada.
Thanks, Shaw
Remember that the Security of any network is dependant on the similarity if not exactness of how many keyboards are connected to in and pluged into the internet making it easy to trace the location of someone with a dis similar keyboard on any network.
P.S. Thanks for the Cookies Nigel!
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Review by afreak
Posted: 253 days ago
member for 253 days, 26 visits, last login: 118 days ago
Surrey,BC
$40 per month
 about 3 days
"I get 1 MB/s on the default package"
"Their customer service is abysmal, upload speed is 512 Kbps"
"You're screwed if you do, you're screwed if you don't"
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I have the default 7.5 Mbps/512 Kbps package. The Shaw guy was actually contracted out, so he wasn't too worried over the Starchoice dish I already had and didn't mind the diplexer that I was going to use to allow the two RF feeds to share the same coax.
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Review by rraine
Posted: 261 days ago
member for 4.1 years, 23 visits, last login: 242 days ago
Victoria,BC
Contract price not specified.
"Good customer service, proactive,connection quite reliable."
"Occassionally slows, but if asked they can restore speed."
"Better than average provider."
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Good speed 99% of the time. Uplink a little too slow for sending large files. Excellent technical support including the ability to enter your phone number for a call back instead of putting up with the blather coming through the phone when in a que. Modem updates without asking for older modems. Service people knowledgeable and quick to respond if problem is not at the shaw site. Overall, a pleasure to deal with.
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 Review by redkingca
UPDATED: 268 days ago
member for 9.2 years, 2072 visits, last login: 2 days ago
Canada
$90 per month
about 3 days
"Very nice install, always willing to send out tech for hardware"
"Too much port scanning through modem"
"regular service good, Extreme service is a waste of time/money"
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Update Feb 28/09
Been about a year since last update. Still having to live with the port scanning, but that is part of the reason I have a firewall up. Shaw service has improved, when tech problems arise I can usually get a tech next morning. And Shaw has proactively called me to ask about service I receive a few times. Still using Standard internet package, light phone service and digital cable.
Update 07-08-08
After being prodded by system message, I have written this update. Service for the most part still works fine. It would be nice if Shaw did something about the now continuous port scanning going on in my node.
Update 10-28-07
Well I have been using Shaw Internet and Phone in my new apartment for a few months now. Service is working fine.
One MAJOR hiccup though, I was offered extreme for 6 months at the same rate I paid for regular service. after I upgraded very bizarre troubles started my new 10MB/sec Extreme service dropped to 2MB/s almost as soon as they switched me. Even after a tech visit and 2 weeks of allowing the network techs to fix the problem did nothing. My service never rose above 2MB/s. So yesterday I switched back to regular service and was back to 4.5MB/sec after a power cycle. I still have no idea what the problem was and obviously neither does Shaw.
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I have been using shaw bundle since feb/06. I now have tv, phone and intenet with Shaw. I have had 2 problems in that time, the first visit after the tech replacing a filter, he replaced all the lines inside the house and ran a new drop "because they were looking old"(a nice touch IHMO).
The second visit was due to complaints from the alarm company about quality of phone levels for monitored alarm(alarm company is owned by local telco MTS, go figure they had a problem with Shaw phone). Was offered same day tech call, tech added amplifier to system and raised signal for all tv and internet too. ^^
update 09-11-06
Tech support like with most ISPs is still hit and miss. The only real problems I have had recently are the result of a fire 2 blocks over burning through the main line last month. There have been a few outages since then related to repairing this.
Paying $150/month(taxes in) for Shaw home internet, Shaw phone and enhanced video with movie channels.
Followup comments:  
Shuttle
@telus.net
| Shaw - West Vancouver I also made the switch from Telus to Shaw. For my Internet & home phone service.
Everything worked as it should for the first 2 days. On the third day I lost my telephone service. I called customer service to report the problem and request that they fix the problem ASAP. I reported the problem on Friday morning. They where not able to book an appointment to fix the problem until Wednesday.
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On Wednesday a technician came out and ended up telling me that line signal is too weak. He had to do something on the main line down the street. After doing this and replacing the filter on the line the service was back up and running.
I did mention to him maybe the line from the street to the house should be changed? He said it was fine. Funny enough the following day someone else from Shaw came to the house and changed the line from the house to the main line on the street.
Everything is working fine now and I do enjoy the faster Internet speed and the features the digital phone has to offer. Such as being able to log onto the web and forward your home phone to another number.
Shaw you must work on your customer service. | |
| | KalSeth
join:2003-06-05
Daly City, CA
| Same deal here We have the Shaw 5mb internet here too. A couple months ago I tried upgrading to the faster 10/mb speed and it was the same problem, much slower! The techs could find nothing wrong so I ended up downgrading to the faster 5mb rate.
Shaw customer service has always been good when I call.
Calgary, SW | |
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huur
@shawcable.net
| shaw problems we got the bundle rip-off package for $163 we were supposed to get hdtv and hdtvplus ,digital phone ,high speed extreme internet.what we got was hd basic with half the digital package,no phone complaints,and the slowest high speed internet....it was faster before the upgrade.and the kicker was the 237 bill.this is crap.someone needs to compete against this monopoly.they rip us off like we're at a gas station!! | |
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Review by sylarfan
UPDATED: 281 days ago
member for 1 year, 100 visits, last login: 119 days ago
Kamloops,BC
$105 per month
"Very steady connection here. No problems with phone service either."
"I'd like to see the phone price come down a bit."
"Very happy with the service and the rare dealings I have had with their call center."
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No complaints at all, they have been quick to resolve area issues (accidents, storm damage, etc ..) 3 in total in 4+ years at my current residence. Other than the full phone service being a bit high price wise, I am a very satisfied consumer 
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 Review by uebergoober
UPDATED: 292 days ago
member for 7.2 years, 218 visits, last login: 12 days ago
Maple Ridge,BC
$59 per month
about 15 days
 Telus
"Speed is consistant 10000/1000 with little issue"
"None really, excet for recently where speeds are lower than 1000kb/s"
"Excellent customer service overall and recommend over teuls for value/speed - Watchout for varying bandwidth though"
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Feb 4, 2009
Shaw has finally fixed the issue and from what I could tell was quite widespread. Happy it's now fixed. Would still recommend Shaw Internet
Jan 30, 2009
Terrible speeds after 6:00pm weekdays and all day on the weekends. Weekend speeds slower that 500 kb/s dnload. Just brutal.
**
Nov 1, 2008
Abismal speeds on Shaw extreme. Getting between 2000-3000 kb/s dl. Took 4 weeks to fix. Did get credit for the period
**
Aug 15 - Problems with DL speeds in the evenings from 4:00 - 10:00 where getting speeds around 500 K. Very slow.
***
Switched from Telus three years ago and was concerend about the possible speed but over te last few years, aside from replacing the Teryon modem at no cost, I am quite happy with the service.
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Moved to a new house and have switched to Shaw. No choice as Telus has no service in my new area.... Totally bizarre that Telus would allow new homes to be built without infrastructure. Oh well, their loss as I can live with shaw.
***
Update: All is still well, however, my upstream speed has dropped a "tade". Nothing to worry about though. Experienced one outage Jan 30 but was only for an hour.
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I initially ordered the residential service (1500/512) DSL three years ago from Telus and have been quite happy with it. The speed is great and I can depend on a relativly low latency on the network. Since I use this in my home office to VPN to the corportate network I have come to rely on this service. So far so good!
The only problems I encountered was the May-Aug 2002 time frame where there was a number of problems renewing DHCP. Fortunatly I was able to hard code the IP into my PC until the DHCP problem was fiixed to maintain connectivity. The other problem encountered was with the DNS last week of Oct 2002. The DNS appeared to be incredibly slow and was unable to resolve names for the morning. Fortunatly, I run my own DNS which uses the Telus DNS as forwarding DNS. I removed those entries and Violla everything was fine. I am not sure how long the DNS problem actually was.
Considering I have been in IT for the last 14 years I have excellent technical skills and am able to circumvent some of the problems. However, I would caution anyone who may have problems to be persistent with Technical Support. If you do that, at least you will make them understand your position and maybe take some additional action to fix your problem
Overall, I am quite happy with Telus and will continue to recommend them to my Family, Friends, and co-workers.
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Review by chimaera102
UPDATED: 297 days ago
member for 1.7 years, 56 visits, last login: 277 days ago
undisclosed location
$55 per month
"Good speeds most of the time"
"Price a bit high"
"Pretty average all around."
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Reviewing my time with Shaw over the last year, my area had become congested and it took Shaw close to a year to get around to finally addressing it. Tech service can be inconsistent at times, but generally the people working there seem nice enough.
I tried to get some credit for the time where my internet speeds would drop down to 2-3 Mbit per second, but no go. I would probably think about switching to another provider when I move in a few months, depending on the promotional deals at the time.
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Report on Shaw
Now if I could only get Shaw to lower their NITRO speed access....$50 is a little steep.