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Review by (hidden by request)
Posted: 2 days ago
(review was emailed from domain gmail.com)
 New York,New York,NY
 $40 per month
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A good service, better than my previous DSL
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 Review by Every One 
UPDATED: 2 days ago
member for 6.8 years, 1879 visits, last login: a few hours ago
Vancouver
$50 per month
 "Tech Support is great"
 "Slow connection (area overload), connectivity issues"
 "Great deal for the price. If it works."
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The service was already here when I moved into this apartment. At first we had tons of connection issues. The modem would lose signal and not reconnect for several minutes. This would happen every day, several times a day. It went away, and hasn't happened in a few weeks.
The service has always been slow. We have a 10Mbit connection, and its rare to reach download speeds above 200KB/s anytime apart from 2am - 6am. Then it will download at speeds up to 2.2MB/s (I guess using PowerBoost). Pings during the daytime are also dreadful some of the time. Its just weird because sometimes we'll have amazing speeds and the next minute its slower than dialup. Very inconsistent, and annoying.
I have talked to tech (who btw, are great!) and they said our area of Vancouver is overloaded and that they are probably going to upgrade our area, but they don't have a date yet. They just said probably within the next few months.
For the price ($50 a month), it would be awesome if it worked.
We haven't looked into DSL yet, but if Shaw doesn't get their act together, there will be no other option.
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Review by Tape_Worm
Posted: 10 days ago
Fair warning: reviewer joined this month
Calgary,AB
$56 per month
"Incredibly fast even at peak times. Very stable."
"Nothing major."
"Probably one of the better providers in the country."
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I'm using the Shaw Extreme 10mbit/1mbit package. It's not perfect, but then nothing is.
The order process wasn't particularly painful (although the billing system was) and there were some minor hiccups (too much signal) at the beginning. But these were corrected on the 2nd tech visit. I was lucky to get a 1/2 decent tech on my 2nd go around, the 1st tech was lousy.
I almost always get ~9 mbit/s, although in the last two weeks it's been severely diminished due to some work that they're doing in my area (confirmed with Shaw). But normally it's full speed.
I've only had to call the tech support a couple of times, and they were pretty good (i.e. not a lot of meaningless diagnostics nor jumping through hoops like Rogers). And all of the CSRs were friendly.
Compared to the other providers I've tried (that is, Telus, Bell and Rogers) they're top notch. When I had Rogers in Toronto, it was a nightmare for stability and Telus was a rip off (I was paying approximately the same amount for 1/2 the speed - I had no choice in this case). And Bell, the less said, the better.
I wholeheartedly recommend Shaw.
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Review by zytsef
Posted: 11 days ago
member for 2.2 years, 22 visits, last login: 9 days ago
Vancouver,BC
$29 per month
 about 10 days
"cheap promotional price"
"slow to get installation"
"good enough"
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I originally attempted to go with DSL service because it's generally a little cheaper only to find out that the shack I live in has wiring problems. Contacted Shaw the same day. Got a special promotional price on their High-Speed Xtreme package for the first 7 months. $30/month for 10M/1M advertised, 100GB cap, regularly about $51.
Seems like they're very busy, though, since they told me it would take 10 days to get a tech out to install. The tech was late by an hour and a half but we plugged in the modem and everything was working within about 5 minutes without problems. A Motorola SB5102 modem is provided as part of the monthly price.
Initial tests are pretty decent. Between 6Mb and 7Mb down and roughly 800Kb down, no packet loss and an average latency of 70ms. Not as impressive as they advertise and probably not worth $50/month, but it will do nicely for the next 7 months.
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Review by suaveddie
Posted: 11 days ago
member for 7.7 years, 264 visits, last login: 11 days ago
Burnaby,BC
Contract price not specified.
"Reliable speed and connection. I am not a gamer, but for my purposes, the connection is great"
"Solid connection, good speed, haven't had to use support yet."
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I get a consistent 5Mb download and 500 kb upload even with wireless lan at home. Switched from awful Telus DSL service close to a year ago.
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Review by davidwillis
Posted: 13 days ago
Fair warning: reviewer joined this month
Victoria,BC
$150 per month
about 3 days
"quick cheerful service,24/7 internet tech service"
"none"
"excellent service and response times"
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i did consider dsl thru the phone company but i had just to many reports of poor service and relibability.i have a full service internet package with a booster add on which includes my cable as well as my internet. the total comes to approximately $95.00 a month .all it took was a phone call and i had all i asked for with in 4 days .they had a motorola modem.i belive what stuck me the most has been the attention to me as a customer .i feel as they value me and have no hesitation in responding to any request i make ,within reason,and always are able to provide me with a reasonable explaination if something is going to take more time than mentioned and if something is not availible .
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Review by darvin111
Posted: 13 days ago
Fair warning: reviewer joined this month
Edmonton,AB
$47 per month
about 14 days
"Reasonable speed for price-base package 5 meg"
"port throttling, extreme p2p/BT throttling now throttlings MMO-unresponsive level 2 tech support"
"I am seeking alternatives as Shaw is useful only for surfing"
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After 3 days of solid lag free play on Age of Conan, Shaw is now verifiably throttling the server packets in the same manner at BT or P2P packets, with no way to differentiate implemented.
The level 2 tech I spoke to was unresponsive, advising that customers in the area were abusing bandwidth and that they were trying to ensure bandwidth is available for everyone (scripted much?)
Tracert results time out on first hop from modem out and are picked up with 80-90ms latency down the linem regardless of destination IP. Shaw's own website time's out completely after 13 hops.
Level 2 advised operations are "constantly checking infrastructure for congestion" but he has no information regarding whether or not my area has a congestion issue.
I use Teksavvy in Ontario and have NONE of these issues. Should I have access to ADSL in area I will drop Shaw like a rock, because Teksavvy is actively involved in keeping their customers happy.
very unhappy
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Review by KillerWorf
Posted: 15 days ago
member for 4.4 years, 12 visits, last login: 10 days ago
Maple Ridge,BC
$50 per month
"Screaming Fast, Consistantly"
"Reboot the modem every other month"
"Great for gaming"
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The install went without a hitch, plug and play. They hooked me up while I was at work, came home and plugged it in.
Actually bought a kit, with a Motorola modem, which gives me $5 off every month.
The extra $10 for 'extreme' added a speed boost over regular that is very noticeable in gaming and downloading. The huge updates from MS download in a flash. It's actually amazing to watch, having started with a 28.8k modem many moons ago.
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Review by ymtakeda
UPDATED: 16 days ago
member for 7.7 years, 234 visits, last login: 2 days ago
Vancouver,BC
$30 per month
"The broadband Internet access over cable is bundled with cable TV service"
"High-Speed download speed is advertised as up to 5Mbps but is usually less than 1.5Mbps and can be less than 700Kbps for days"
"I want download speeds of 2Mbps or higher at least 95% of the time."
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Internet access over cable was available in my neighbourhood before DSL from Telus so I chose Rogers Wave in 1997. Rogers Cable subsequently swapped its BC assets for Shaw's Ontario assets and I became a Shaw customer. Rogers@Home service was not very good so I considered adding DSL service from Telus but Telus technicians told me the telephone lines on my block were old and noisy so I did not pursue it any further. Rogers Cable originally supplied a LANCity cable modem in 1997 but a Shaw Cable subcontractor exchanged it for a Terayon cable modem in 2001. I am still using the same Terayon cable modem seven years later. I used to lose Internet access for hours or days at a time with Rogers@Home. When I was a Rogers@Home customer it was frequently necessary to restart the LANCity cable modem by unplugging the power and then plugging it in again to get the cable modem working again. I do not have to do this as often with the seven year old Terayon cable modem supplied by Shaw.
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Review by dpjball
UPDATED: 17 days ago
member for 313 days, 4 visits, last login: 14 days ago
Edmonton,AB
$40 per month
about 7 days
"decent speed"
"Bad CSRs Going linkdead often"
"Better off with dial up"
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Up to 5 Mbps download speed
Up to 512 Kbps upload speed ------- speeds are close
60 GB/month data transfer --------never came close to using this
10 Personal email accounts ---- one used
7 No Cost Extras
Up to two IP addresses**
24/7/365 technical assistance ------ no way usually get a CSR not a Tec
bundled
Classic Cable ------ all chanels below 13 are snowy, have more then 1 chanel or completely messed up
High Speed Internet ---------- dropped often
Digital Phone ---------rarely works
$150.00+/month including taxes ------ Never adjusted for any down time like a CSR said it was going to be
I am getting dropped in Edmonton every 5 min to 1hr. Called Shaw they were far less then helpfull. Called 12 times 4 times I got through before my Shaw phone cut out. 3 of the 4 times the phone cut out while talking to them asking the same dumb questions over and over. The 4th time the guy on the other end told me I was calling from a different address .... funny one of the other guys gave me the right address. Anyway I ended up hanging up on him ... he was far less then pleasant. I may end up back with Telus.
This has been going on for over 1 month. We have called from a real land line(telus), they come up with some BS and never come to do a service call. I have used Shaw for the last 4 years never have I been treated like I was today. I used Telus adsl about 5 years ago and never had a problem with CSRs. If there ever was a problem it was fixed PDQ. Really I should not have to go through this for something I am paying for and not receiving. I would be better off with:
1. a real phone
2. dial up
3. basic cable
Most of my Internet is online gaming being dropped every 5min to 1hr is worse then playing with dial up.
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