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 Review by Road Runner 
UPDATED: 178 days ago
member for 5.6 years, 343 visits, last login: 4 days ago
 Morrilton,Conway,AR
 Contract price not specified.
 "It beats Dial-Up."
 "Having to reboot the Modem often. Tech Support is worthless."
 "If any other Broadband was available in my area, I would dump Hughes in a heartbeat."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
There are no other options in my area for Broadband or I would jump on it.
I've got the basic package at $60.00 a month.
Ordering the equipment was flawless, but the installer didn't ground the dish right. Found this out a couple of years later when I had another installer to come out to realign the dish. He fixed the ground then.
My first equipment was the DW4000 in 2003. Since then I have upgraded Modems 3 times and currently have the HN7000S Modem.
The good experiences is that it beats Dial-Up. The bad is Tech Support is worthless.
Followup comments:  
Outraged
@wiktel.com
| Hughesnet  Thank You ..I was just about to sign up for the service .moving to the middle of nowhere .no other option .but after reading all these reviews , looks like i will be emailing my son overseas from the local library computer from now on. Not as nice as IM i admit but better than being robbed.
We are on a fixed income and could certainly not afford any of those outrageous prices and fees.We would have gone bankrupt i fear.I sure hope other people take the time to check out these reviews before they too get trapped ..so to everyone who gave us the heads up ..THANKS !!! | |
| |
Road Runner
join:2004-03-19
Morrilton, AR | Re: Hughesnet Your welcome. Glad I could help!!! | |
| |
preebo2
@1dial.com
| Glad I could help...I wish I had taken the time to research, instead I swept away by their 30 second love story they call a commercial. They gave examples of how they were up to 50 times faster than dial up and service connection was unlimited.
I quickly found out that "always on" connection meant 6 to 20k transfer rate where dial up is an average 40 to 55k. You get faster service most of the time with dial up at less than 15 bucks a month than you will with hughesnet at 70 bucks a month plus a 200 dollar or more setup charge. | |
|
Sticky
@pbtcomm.net
| Wow. I appreciate all this. I have been wanting high speed internet for a couple of years - much in the same way a 15 year old boy wants to move out of his parents house and live with a hot playboy model - it would be awesome, but I've been surviving on occassional dial-up ISPs. It's like going out to the bar to get drunk, only it's one hour before closing time - not enough. I wanted to make sure that I wouldn't be paying 60 dollars just to get callously raped by some India-based made-in-taiwan internet bully. My g/f and her friend say their computers run at about 2 MPS. so I ran some speed tests on my company's work computer to see that it runs about 1 MPS which is decently fast. Some sites claimed to be able to control speeds of up to 10mps for cable internet. I realize the truth of this - if you're patched straight into the main T-line and have an unrestricted modem (or so I've heard). It would be the difference between being hopped up on effedrin and mainlining meth. While you will enjoy the speed of meth, you're a fool to think you can get away with it for long before the police put the pincers on you - and your probability of getting tased is quite high. I'm a gamer, but moved back home in the wilderness, so options were limited. So I reasoned that Hughes net at 1mps for 60 bucks was as well as DSL or cable at 1 to 2 mps for about the same price. I finally broke down and decided to get Hughes net.
But I'm smart. I'm not your average speed junkie. In fact, I don't do speed, but I can appreciate the metaphor. I decided to check out the reviews. Like Don Trump, I'm not likely to feast at a high-end restaraunt before reading the food critics' reviews. Of course, I've made enough spontaneous bad purchases in life to realize the value of reading reviews before proceeding. So, thank you all for these horrible reviews. I now know that I should not invest my money into Hughes Net. It would be a mistake. Like visiting the dentist in "Little Shop of Horrors" or betting on a horse named Limpy at the Churchill Downs. Thank you for saving me from signing a contract with a money-leeching, morally-depraved industry that preys on people in need. You have spared me a horror and saved me from aging an extra 3 years. | |
| |
preebo2
@1dial.com | Re: Wow. Great post... keep doing your homework before you sign on the line. I wish I had. | |
|
Wild Bill
@bricker.com
| Getting off of Hughes.net I am experimenting with Verizon's new Mi-Fi 2200 hot spot (wireless router about the size of a credit card). I have learned that I have wireless coverage at our remote location now, where I have been on Hughes for the past several years, none of which have been a very good experience. I will check back in a couple of weeks after I have run some speed tests, but for now I am running both systems. Early indications are that I can shut down the Hughes dish and get rid of the slow uploads once and for all. Stay tuned. | |
| | | |
| Forums » comments on review of HughesNet Satellite Broadband |
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Review by jyc_orozco
Posted: 183 days ago
(review was emailed from domain yahoo.com)
Morgan Hill,Santa Clara,CA
Contract price not specified.
"none to speak of"
"never delivered fast internet as promised even at $85.00 per month!"
"extremely dissapointed and frustrated, no recourse, felt taken."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
We opted to pay the additional money ($85.00) per month so as to have an enjoyable web browsing experience. HughesNet never delivered. We complained almost emmeadiately but made the mistake of keeping it untill we just could'nt take it any more. We preffered paying the $300 penalty to get rid of their service and now enjoy much faster internet with competitor at $49 per month! If you have other options, I would reccomend that everyone stay away from HughesNet.
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by mom210
Posted: 185 days ago
member for 185 days, 0 visits, last login: 185 days ago
Prichard,Wayne,WV
Contract price not specified.
"None"
"Hughes net is horrible"
"considering moving elsewhere."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
|
Ok I'm not sure this text box will be large enough to list all the problems I have with hughesnet. First, the installer showed up a day before he was supposed to, (too bad we were home) Then when he ran the line from the dish to the computer, he didn't even leave enough line to move the modem at all, on the outside it comes up from the ground about 4 feet from the side of the house and is pulled tight across that part of the yard like a guide wire on a telephone pole.
AS far as speed goes, by the time you get done with their blocks and slow downs( which I wasn't told about before I bought it), dial up seems fast. 1/2 the time you can't even log in to your accounts. You also have to get up between 3 & 6 am to download anything and you can pretty much forget going on youtube for videos or playing online games unless you want to be kicked off the internet for 24 hrs. Which begs the question....WHAT IS THE POINT OF HAVING INTERNET? Apparently Hughesnet thinks it's customers have loads of cash to blow on a box with pretty flashing lights, because using it for anything else just gets your connection restricted.
Price.....well it's nothing shy of ridiculous(esp. when you don't get much for it) ...59.99 and thats as cheap as it gets.
Customer support.....SUCKS...I have only had hughesnet for about 3 weeks and have had to call customer service 3 times already, all 3 times I got some indian guy with a conspicuously american name, and I'm almost sure the only english word they know is down load manager. All my problems lie in my down load manager apparently....." my internet won't work"........"hmmmm.....oh yes .....download manger"
" I can't log in to my e-mail"........"hmmm....oh yes....download manager" Please explain to me why it is that if I am paying $60 a month for an internet connection, I CAN'T USE IT WHEN EVER I FLIPPIN' FEEL LIKE IT! And who has time to get up at 3 am and take care of everything then? If you download a download manager then you get the boot for the next 24hrs. so that's a perfect solution, customer support, thanks for all your wonderful help...ppppffftttt.!!! I am trying to run a web site here, it's impossible with this company.
IF YOU ARE CONSIDERING HUGHESNET FOR YOUR INTERNET COMPANY.....RECONSIDER, IF YOU HAVE NO OTHER OPTIONS, LIKE MYSELF, CONSIDER SELLING, MOVING AND GETTING ANY THING ELSE.
Followup comments: | Forums » comments on review of HughesNet Satellite Broadband |
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Review by flyingrose
UPDATED: 188 days ago
member for 5.5 years, 24 visits, last login: 162 days ago
Kaufman,Kaufman,TX
Contract price not specified.
"Hasn't worked well enough to know if it has any"
"Unreliable, slow, 10 hour system outage Sunday; down again Monday"
"HN9000 is FAR worse than original Earthlink equipment way back when!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
I do NOT recommend HughesNet for anyone! Even if dial-up is all you can get it is NOT worth the aggravation - and you'll get more done with dial-up! You'll get more work done on dial-up. There is probably an independent wireless company near you but they aren't good at making themselves easy to find. Try the WISP database and Yahoo! Local. Then call 3gstore.com and ask about your cellular wireless options.
UPDATE 05/23/09 It was bad then and is far worse now. I have not been able to do any constructive work for going on two weeks. Every time my connection is throttled there will be many others cussing HughesNet at Twitter. (Just search Twitter for Hughesnet.) Someone finally started a Class Action lawsuit out in California and it looks like there need to be many more.
Contract price $0 down, $20/month for 24 months to pay for the equipment. Up to 1 meg for $59.99/mo. Reseller did NOT mention $125 cash up front extra for installation even though I specifically asked.
I was on the waiting list to get one of the original Earthlink (Hughes satellite) systems way back when. That system worked well even when it rained and in two different physical locations. After two different local wireless companies and DSL I moved again and went with HughesNet HN9000 and so far I truly regret it. Maybe they just don't have the bugs out of the new satellite(s) yet? Or this equipment?
I've had it a little over a week and so far it has never worked right. Tech support doesn't understand speedtests show "normal" (780.20 Kbps to 1.29Mbps) but pages can take 3-5 minutes to load. The third time I called the recording indicated that the HN9000 system was down for all users. Hours later that message was replaced with one indicating a system outage from midnight until 10 a.m. that night. Finally it worked fairly well - until it started gently raining and it went down again.
Tech support now tells me I've hit the "fair usage" limit and will have speeds slower than dial-up (which I confirmed here) for the next 24 hours - unless I would like to get online from 2 a.m. until 6 a.m. Since I don't download movies, video, books, or any other files of that type I didn't expect to run into that limit. I hit it either trying to update from Ubuntu 7.20 to 8.04 or when using ftp to edit a Web site for some friends. Tech support tells me even if I upgrade to the 3 meg option (at $189 a month!) I'll still hit the fair usage issue.
Trying to send this review, the system went down again. Tech support voicemail is again playing this message (which is the same as the one over the weekend): "We are currently experiencing a degradation of service. This degradation is impacting customers using the HN9000 system on a home plan." Degradation = up and down, doesn't load pages, takes 4-5 minutes to load one page, etc.
Anyone have any inside information on whether they're going to get these issues resolved or I need to take the loss ($125 for pole install) and use the money back guarantee and go with local wireless instead? I went with HughesNet because the local wireless company had a two week backlog and HughesNet was offering a $100 rebate plus $0 down up front which made them less expensive.
Followup comments: Bluenote
join:2008-01-24
Silsbee, TX
 ·HughesNet Satellit..
| Tech Support ? flyingrose
I feel your frustration all too well. If it is not too late, you may want to reconsider the Hughesnet alternative. I think you have 30 days or so as I recall. Drop it, and try something else if it's available. I am approaching my last two months of the contract and I am looking forward to dropping Hughesnet in the dirt, reasons are too numerous. The first 9 months of the Hughesnet were not all that bad...but then...
Janurary started a newer trend of ripping off their customers. I have complained to the BBB and the Atty General of Maryland which finally got some actions taken by customer support if you want to call it that, however, after a month or two the service was back to near dialup speeds most of the time with the exception of say 11 pm to 2 am. I have had tech support here at the house on two occasions, both times for new equipment and a repoint, all to no avail. Overloaded bandwidth is their bottom line.
Yes it looks like they have oversold their bandwidth and continue to take on unsuspecting customers everyday, I do know that a business will not last much longer doing people this way. I am exhausted from their BS and intend to go with Verizon...perhaps the dish will make a decent birdbath?
Brace yourself for a rough ride, or perhaps learn a new language to talk with their "support" group. I wish you better luck than I had, and hope that your service eventually gets to "Normal" | |
| | iansltx
join:2007-02-19
Golden, CO | Re: Tech Support ? Get the WiSP NOW!
99% of terrestrial ISPs (including WiSPs) have better support than HughesNet. Nobody should use Satellite internet unless all other options are unavailable, and they can't amortize a T1 across a few friends... | |
| | | bastnpny
join:2008-05-26
Morgan, TX
·HughesNet Satellit..
| Re: Tech Support ? Run as fast as you can to your nearest wireless ISP. It will be worth it in he long run. You do not want to be stuck in a contract for a service that is not working after only one week. I feel your pain. At least you have an alternative. I lives west of you and have no other alternative right now. | |
| | | | flyingrose
join:2004-05-27
Lott, TX
·HughesNet Satellit..
| Thanks for the replies Thanks for the replies. I managed to get out from under FAP and upgrade to the $119/mo. 500meg version. Except for having to stay up all night a couple of times to upgrade Ubuntu, I haven't hit the limit.
I would have only been up one night but Hughes failed to actually upgrade me the first time I requested it so I aborted the download to avoid getting fapped again. The Ubuntu update was 600+ meg so I had to download during the window and stay up in case there were prompts to be answered.
I am only averaging 6-9 meg an hour doing research and blogging but that is partially because I have not yet figured out how to get video working under Ubuntu and I've been cautious about downloading anything.
Web designers should include a visible size of any downloads including .pdf files they use online so those under fap can decide whether to access them or not.
While researching I have come across information that makes it appear that limits may be coming soon to DSL and cable too. | |
| | | |
| Forums » comments on review of HughesNet Satellite Broadband |
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Review by MichaelRS
UPDATED: 196 days ago
member for 3.4 years, 51 visits, last login: 184 days ago
Half Moon Bay,San Mateo,CA
Contract price not specified.
"Nice speed between 9PM and 8AM"
"Customer No-Service, slower than dial up when you need it, FAP"
"Pathetic, consider moving instead!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
No alternative to satellite, T-1 is still a bit pricey (not for long), ProPlan with .98 dish and 2W Transmitter. Order was speedy as to be expected from money thirsty scalpers, install was fine.
HughesNet is disinforming and disingenious about the issues in their system and how they use traffic shaping. Marketing is misleading and deceptive. Advertised speeds are not real. Actual speeds are affected by overloaded transmitters and intentional curtailling as follows:
7:30AM-9:30PM: 32-170 kbps, 9:30PM-7:30AM: 1450-1500kbps
Pick your poison!
Note on Traffic Shaping:
This seems to become a more common practice with Internet providers and HN has a number of relevant patents on that. They do that admittingly in Europe. Also, such thing tagged as QoS is a "feature" in routers such as the WRT54GL or DIR-655 or 825N. There it is used, i.e. with open firmware to prioritize things such as HD media streams and VoIP and gaming. and selectively slow down non-priority content streams.
Same can be experienced on HN when attempting to download YouTube or other media clips as opposed to HTML pages. What HN does is to evaluate and monitor the respective streams and then selectively slow down streams they deem wasteful (torrents, video, VoIP, all etc.) as opposed to plain HTML pages (which is why they like to fool you into taking time on loading yahoo/google pages).
In realizing that HN does this and is likely doing it on a individual IP# basis (i.e. the punish individual users for bad behavior) this whole satellite internet thing has run its course and hits a brick wall.
Update:
Tech support budged after calling Executive Customer Care and determined that my equipment is fine and they will move to a different satellite. Satmex 6 is a terrible satellite and they have 8+ transponder on Satmex 5. I am now there where I started 6 years ago with a DW4020. Speeds are decent even at 4PM PDT (700-1.5 down). I did fork over the extra money for 2-Day service and the installer for the repoint was indeed out three days later (Wed-> Fri). He was the one who did the original install and does a fine job.
Attachments:
Followup comments: oscarwilde1
join:2008-10-08 | A tad more detail for the technically deficent? If you don't mind, could you elaborate on what the graph represents, for the not quite bright of us who know Hughes.net does not work as advertised, but have no idea what this means?
With,uh, crayons? Please. | |
| MichaelRS
join:2006-06-10
Half Moon Bay, CA
·HughesNet Satellit..
| Legend The chart represents the download speeds at various times during the day over a very recent seven day period. Essentially you see that from 7:30 AM to 9:00 PM this system here is down to 56-180kbps downlink speed, whereas, magically, just a few minutes earlier or later, respectively, the downlink speed is at 1500kbps. With 5% accuracy the data matches HN's own speed test, but this data here is from automated testing. This may not apply to everyone, but is current on the SatMex 6, 1250 MHz transponder.
--
HN7000S - Satmex 6 - was 1210, now 1250 (May '08) - 0.98m / 2W dish - HughesNet ProPlus | |
| | oscarwilde1
join:2008-10-08 | Re: Legend Thank you very much for explaining. "oops, people are using it! Turn it down until they go away!"  | |
| | flyingrose
join:2004-05-27
Lott, TX
·HughesNet Satellit..
|  Re: Which is the good satellite you're on now?
Could you please be specific about what satellite you are now on and how to display what satellite I am currently on? I do not see the information displayed as someone in another thread described.
Whatever HughesNet satellite I am currently on is terrible. I have been unable to do constructive work for over a week and have a collection of their case numbers to show for it. I had one of the original two-way Earthlink dishes and moved it to another location and had it pointed at the same satellite and never had these issues back then.
I have had the HN9000 equipment for less than a year; it has never worked really well and lately it doesn't work more than it does. When they throttle it they don't mess around - pages won't load, everything times out, work is lost and receive and transmit errors climb.
I have tried to get transfered to second level three times tonight. Each time I wait over 10 minutes and get disconnected. If I can find out what satellite works I'm going to see if I can get moved to it. | |
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Review by oscarwilde1
UPDATED: 197 days ago
member for 1.1 years, 117 visits, last login: 36 days ago
Hallsboro,Columbus,NC
Contract price not specified.
"its all we can get"
"everything"
"Severe pain and suffering daily"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings below consensus)
|
I pay $119 a month for pro plus from hughes.net. I also have a fatal neurodegenerative disorder. The hughes.net is more painful. And slower. All I can do is wait and pray for DSL.
Feb. 2009 We now have DSL. Thank God. Trying to get Hughes.net to cancel service is (of course) turning into a nightmare. We just had to fax them a written request to discontinue service (on "company letterhead"), they refuse to allow us to return the equipment for a $200 rebate (as it states we are supposed to be able to do on their website). We're really not looking forward to weeks of wrangling just to get them to turn it off and bill us the $400 fee...take my money let me OUT!
Feb, later -after being still unable to connect with a human who can cancel service,and getting cut off multiple times I contacted FCC, State Attorney Generals office,The Congressional Internet Caucus Advisory Committee and pretty much anyone else who would hold still long enough -finally obtained a US number. Person at US office seemed oddly clueless about actual conditions in the field, but attempted to be helpful after some blustering (our accounting dept is female and felt blustered at, I was simply annoyed). Service is now supposed to be canceled, and we are supposed to be allowed to return equipment. Removed authorization for payment from credit card. This required more faxing. Quite a process! Reminds me of Hotel California "You can check out any time you like/But you can never leave"
March-NOW we're getting somewhere-I think? Got mailing labels from Hughes. with a peculiarly phrased but informative letter, and a separate bill for $375. Packed all equipment sufficient to survive a direct hit from a nuke and sent it back (with tracking, of course). Perhaps this will end soon...or not...the letter indicated that the equipment was to be replaced which makes me worry that more will appear. I'm amazed that the process is so adversarial.
Whew! finally...it looks like we've been credited for the equipment, and will only owe $175 . The main thing I learned from this experience is to contact the US office directly when discontinuing service. All you will get from overseas customer service is confused and highly irritated. Once my stress related rash clears up, Hughes.net will fade to nothing but a bad dream....
NOOOOOOO! The nightmare continues...Its been over two months since I was finally able to cancel service. I paid what they asked, I returned the equipment carefully, I thought it was over....but no... Now they have started sending me paper bills for $-200 (negative two hundred dollars)That is right, negative. I'm doomed, doomed as doomed can be. I just know they are going to take me to a collection agency for my negative balance (that sounds insane, since a negative balance means that they owe you, but I know people who have been sent to collections for hospital bills with a negative balance, instead of getting a refund, its the way some systems treat any outstanding balance). I'm terrified of calling them to ask them why they are doing this.
Plus any inquiries will take hours, if not days, on the phone.
There is no escape.
"Lasciate ogne speranza, voi ch'intrate"
Followup comments: 
Hazy Arc
join:2006-04-10
Greenwood, SC | I don't know whether to laugh or what... Not making fun of your situation or anything, but I'm sorry...your comment is quite funny. | |
| | oscarwilde1
join:2008-10-08 | Re: I don't know whether to laugh or what... Thanks! Glad I hit the right note! | |
| 
jadebangle
Premium
join:2007-05-22
Olathe, KS |  Thats pretty bad company and expensive too
100+ positive
400+ negative
I wonder how they stay in business | |
| | oscarwilde1
join:2008-10-08
 ·Embarq
·HughesNet Satellit..
| Re: Thats pretty bad company and expensive too said by jadebangle :I wonder how they stay in business They only operate in areas where people have absolutely no alternatives for internet service. If any other form of internet becomes available,people cease to use them. | |
| | | darkmagic
join:2009-02-17
Waterville, VT
·HughesNet Satellit..
| Re: Thats pretty bad company and expensive too they stay in business because for some of us, they are the only option. That and whenever anyone tries to get out of it, they come up with all these bogus fees for early termination so people stay with them. You'd think they'd change with all the complaints, but nothing gets done about it. They get away with it | |
| | | | channelzero0
join:2008-12-15
Lincoln, MO | Re: Thats pretty bad company and expensive too "...take my money let me OUT!"
LOL it must be pretty bad. I came within a few hours of calling Hughs and getting there internet before I came across Altell and have thanks my lucky stars ever since. | |
| | | | | darkmagic
join:2009-02-17
Waterville, VT
·HughesNet Satellit..
| Re: Thats pretty bad company and expensive too our service was out for 2 wks (2nd time in 6 months). They credited us $32, but a week later tacked on another month's bill of $74.99. We got talked into upgrading the modem which took almost 3 weeks to get here. We haven't hooked it up for fear we will lose what slow service we already have lol. I ask if it can get any worse, but after reading alot of these posts, I KNOW it can and prob will. I just have a feeling once we plug in that modem (a modem I didn't need since my internet magically came back on once i agreed to upgrade), I have a feeling we will end up having to contact useless tech support who prob won't know how to set up their own modem | |
| | | | | | channelzero0
join:2008-12-15
Lincoln, MO | Re: Thats pretty bad company and expensive too These satellite companies sound like the same scum coming from those "check into cash" and cash advance stores.
The Italian mob prolly have better codes of ethics than these sat internet companies. | |
| | | | | | | | | | | channelzero0
join:2008-12-15
Lincoln, MO | Re: Thats pretty bad company and expensive too WE THE PEOPLE ARE PISSED!!! | |
| |
suomynonA
@direcpc.com | By being one of the few providers to people like me who have no choice whatsoever... it's satelitte or nothing, hell even dialup for us requires a long distance call now. the last of the local dialup providers sunk last month. | |
| | | channelzero0
join:2008-12-15
Lincoln, MO | Re: Thats pretty bad company and expensive too That amazing, I was under the impression that there were still local dialing numbers anywhere in the States. | |
|
Tech
@comcast.net
| people are dumb Those of you bashing tech support because your too stupid to set up the equipment can piss off. We work hard to help customers, but some are so slow in the brain the simplest task is painstaking
How but you read and educate yourself on what satellite internet is before you sign the contract? Durrrr | |
| | oscarwilde1
join:2008-10-08
·Embarq
·HughesNet Satellit..
2 edits | Re: people are dumb It is the installers responsibility to "set up" the equipment, not mine, I'm just the consumer  . Hughes.net is not exactly forthcoming about the drawbacks to the service, if they were more clear about its limitations perhaps people would not be so disappointed. Their ads are highly misleading.
Also, who is "we" and what do you feel that you do to help consumers? How does the consumer get in touch with you to receive this help? I never spoke to anyone in the US prior to discontinuing service, indeed I had no idea how to contact them as that information is not readily available, nor did I have any idea who installed my first dish, as they insisted on being paid in cash and left no contact info. | |
| |
preebo2
@1dial.com
| Durr... I read the contract and have a copy of it and it has nothing about Fair Policy Use.... You are a moron and the truth hurts about customer service. That's why you are so pissed.
TEKSPORT wut be number? ID too or propblem?
Can you understand that? That is what English speaking people have to deal with when they pay an outrages price for a product that claims to have customer support.... DUUURRRRRRR
Get a life Tech and start treating customers fair and honestly instead of calling them dumb. It only shows how stupid you are. | |
| | | oscarwilde1
join:2008-10-08
·Embarq
·HughesNet Satellit..
| Re: people are dumb said by preebo2 :
Get a life Tech and start treating customers fair and honestly instead of calling them dumb. It only shows how stupid you are.
I actually think its quite nice of him to give potential customers an idea of what they can expect from customer service. | |
| ruckusronn
Premium
join:2009-03-28
Montague, CA | and I was gonna get hughes net?...don't think so! ..real sorry ya had to go through all that,makes hari-cari sound like fun! guess i'll stick to my tried and true small telecom company. its slow 1.5mbps but always there! slow and steady wins the race right? good luck! | |
| | oscarwilde1
join:2008-10-08
·Embarq
·HughesNet Satellit..
| Re: and I was gonna get hughes net?...don't think so! said by ruckusronn :.. guess i'll stick to my tried and true small telecom company. its slow 1.5mbps but always there! slow and steady wins the race right? good luck! Hey,that is faster than I ever got on hughes, and I was paying $119 a month. You're certainly making the right descision sticking with your current internet provider. | |
| | | |
| Forums » comments on review of HughesNet Satellite Broadband |
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Review by cliffclof
Posted: 202 days ago
member for 202 days, 0 visits, last login: 202 days ago
Gabbs,Nye,NV
Contract price not specified.
"Any good points about this company came from a subcontracted installer."
"Router/Modem has limited options - Tech Support is not smart or very helpful - Structure of company is lame."
"Not unless you have to. Look hard for alternatives."
| Pre Sales information:
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I considered T1, DSL, ISDN, and Others.
Am currently looking into more options now. The quick version, latency is high mostly from Hughesnet's data center being on the east coast and routing through BFE's to get anywhere. Speed of a single file request is fast when you pay for it. They advertise with yahoo using their DNS servers when you type in wrong addresses. Key websites sometimes think you are a bot or hacker because of the network structure. Tech support is not much support. The company seems very disorganized. They make you test your speed with their speed test, which is fast, but is inside their datacenter before you seem to be throttled down accessing the internet. I'm not sure if half the people working for them have heard of space.
Overall don't expect a lot and you'll be satisfied. It is much faster than dial-up and worth the switch if you can afford it. Be prepared for some headaches.
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Review by dmc1105
UPDATED: 203 days ago
member for 203 days, 5 visits, last login: 175 days ago
Arlington,Snohomish,WA
Contract price not specified.
"I'm still thinking..."
"FAP , Speed is very poor except in the middle of the night"
"I would not recommend unless it's your only choice which if you have it, it usually is."
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We've had this service for several years at around $60.00 per month.
Dial up was the only other option available. This service is very pricey for what you actually get.
Tech support in India is a major joke.
We have the HN7000s 2way. It has become almost unusable after 5pm except for email. Tech support told me that basically that was normal and acceptable and that speeds are much better if I use it in off peak times. So if you're a nocturnal person that uses the internet between 12am-3am then this service may be for you.
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Review by (hidden by request)
Posted: 213 days ago
(review was emailed from domain gmail.com)
Miami,Miami,IN
 Business customer
Contract price not specified.
"All bad"
"All bad"
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Hughesnet sucks. It drops connection at least once a day.
Turbopage will drop multiple times a day
Sometimes modem works fine on extreme weather days and sucks on clear days.
Customer support is bad
It's way too expensive for the service you're getting
Download limits are way to low. Even the highest package can not even offer unlimited internet service.
HN9000
$60 package
Overall, I wish I could give it back or schred it up. Hughesnet is bad. DO NOT GET IT.
Followup comments: 
yolarry
join:2007-12-29
Creston, WV | well you got 30 days to return it. | |
|
mieke
@direcpc.com
| Well I am already passed the 30 days. I was going to return it the first week of installation. I could not even get it to work from day 1. Tech support couldn't help me out, installation guy was nowhere to be reached.
They took out my $500 installation/setup fees already and you will not get all your money back. I did not have any money at that time to waste, and try to find a different solution and pay that amount of money out again.
Now, I'm a year into this service, yes, still bitching. Trying to help others not to get into this mess. A neighbor just got theirs a month ago, same problems going on there. So, I'm not being just a bitch about it, I though I was going nuts, it was me or my computer but If my neighbors have the same issues it's not just me.
I have to sing this song out for another year. Which I will but people odd to know the issues they might experience when signing up and paying all this money for hughesnet.
Thanks for your reply btw. | |
| oscarwilde1
join:2008-10-08
·Embarq
·HughesNet Satellit..
| You cannot escape.... Did your installation person even give you any contact information? Mine did not give me anything, I still have on idea where he came from. Trying to cancel the service by calling the 800 number just gets you disconected (from the phone )
It takes locating the elusive US number.. | |
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mieke
@direcpc.com
| No Kidding!!! I know what you mean. My installation guy gave me a number but he does not return calls or even pick up. So, doesn't do much good.
I like your humor...(disconnecting-phone-lol)
I've seen Hughesnet has a wi-fi option as well to be used for hotspots. haha... Too bad, I think with the wireless internet over the cell towers Hughesnet might be loosing out on some business once that is all set up and running well in most areas.
I was just going to change my credit card number and cancel and go with AT&T Wireless. Problem was, I'm right on the edge of the highspeed service they provide here. I was able to test it out but I'm not living in the USA for that long so I have no credit which means $300 deposit - don't have that :=(
But I would off.. | |
| oscarwilde1
join:2008-10-08
·Embarq
·HughesNet Satellit..
| The elusive rebate It is actually possible to get the $200 rebate for returned equipment-at least I got it. So it might be worth doing some calling and complaining so you can get that $200 to apply to your AT&T deposit. You may wish to tell the FCC you had no way to contact the company, they seem interested in that particular Hughes.net wrinkle.
»www.fcc.gov/contacts.html
And yes,by all means cancel the credit card! Good luck! Make sure they send you prepaid postage. | |
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Review by humboldtsgt
UPDATED: 214 days ago
member for 5.6 years, 278 visits, last login: 80 days ago
Potter Valley,Mendocino,CA
Contract price not specified.
"It's Broadband"
"It's not cable or DSL"
"It's better than dial up by a long shot"
| Pre Sales information:
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After many long years living in a technology deprived area with poor dial up abilities I finally decided to make the leap towards DirecWay satellite internet service I had researched and read all that I could for approx. three weeks. I am sure glad that I prepared myself, I have avoided allot of headaches and disappointments.
First off, I did the $99/15month Consumer Edition DW6000 contract. The install company contacted me within 3 days as advertised at which time I arranged an install date. IMPORTANT - Your install/commissioning date is your billing date and will not be changed so plan appropriately. I knew in advance that I wanted a pole mount so when the install company called I retrieved the proper guidance as to what to buy etc... SAVED ME $$$$$. So $30.00 later and about two hours of my time I mounted a pole, dug a ditch, and drilled holes for the cable run under my house.
The installers arrived and it turns out that he was very happy with the fact that I had completed most of the site setup. He gave me the cable and I ran it under the house while he and his partner set everything up near the pole. They were helpful in explaining what they were doing and why as they assembled, installed my dish and conducted the commissioning setup. After a few questions I realized that between the both of them they only had less than a year of satellite experience (8 months and a few months) and they normally installed satellite television systems.
Anyway, they seemed to know more than I did so I was happy. As they were nearly finished I pointed out where my house GROUND was. They looked at me as if I was some snot nosed kid thinking it's a perfect world. I told them that I wanted it grounded. One of the installers said that it was not needed and that they do alot of these and do not ground them. The main installer told me that if I wanted it grounded he would "install a grounding block" I thought great, a little persistence paid off.
While the assistant installer and I were in the house plugging everything in, the other guy was outside "grounding" my dish. At one point he asked me if I had some copper grounding wire! I told him no and he said "that's ok I think I have some".
The assistant installer using his laptop (WIN 98) completed the commissioning of my account. I use WIN XP Pro and could not get connected. The installer had no idea what to do, the assistant installer didn't like XP and I just told them that I would take it from here (having the knowledge from BBR!)
After they left, I applied a few tricks I learned and everything worked just fine (I turned off the browser proxy and that gave me access to the LCCU utility which I promptly downloaded). Later that night I started to notice a vast difference in performance. I immediately went out side to look at the setup (which I did not do earlier as I was so excited). I saw that the system was not grounded. The installer had used a 4" piece of speaker wire that he attached to the pole via a screw and ran it to the coaxial junction box!
I went to the hardware store and bought #10 gauge unshielded copper grounding wire and properly grounded the system to my house ground.
Bottom line: It is a wonderful system if it is all you have a choice of besides dial up. I went from 3Kb/s downloads to an average of 100-120 Kb/s with some short bursts in the 180-220 Kb/s range
Gain the knowledge, ask questions and call the installers on their work, after all you will be paying for it anyway.
Added: Know your grounding issues and do not let the installer tell you otherwise, an excellant ground is a must and I cannot be more serious, with a poor ground the service is unpredictable and very frustrating!
Also, the date they come out and "commission" your account or activate it is the date in which your credit card will be billed! So if you are using an ATM/Check card (which they say they wont accept but they did mine) take into account when they will be taking the money out. This is a very hard date to change if not impossible.
4/09: Still have the dish (in the garage) having moved to a cable ISP area.
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