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New England telco wiring, because it is ancient (Alex Bell installed I think)...is a miasma of undedicated and haphazard internet service providers. Particularly the state of Connecticut, where no telco dare go, for fear of overextending their already overworked/underpaid techs, by trying to unravel literally more than a century of bad Switches and Tel Centers...fiber optics...hah, ...sorry if you are a member for 9.5 years, 5 visits, last login: 7.7 years ago updated 7.7 years ago
A little backstory: We had AT&T since moving in to the house in 2006. A (basic) DSL connection and phone existed for quite some time. Eventually we upgraded our internet and eventually got up to 12down/1 up. This turned us to the Uverse part of AT&T. Work was constantly done on the line to our home and we were told numerous times "we were lucky to get what we did" since we were outside the service zone. The length to the node is extremely far (for when AT&T gave us ADSL2+). After Frontier took over late 2014, they had a TV and Internet offer for $116. They confirmed we were eligible for TV at our address. We also dropped home phone (felt it was just worthless with smart phones) Ordered 18 down, 1.5 up internet and Vantage TV Prime (previously U200) with 3 TVs. Am receiving 22 down, 1.5 up because called to have bandwidth increased. The had originally provisioned the line for 28 which was not enough for internet at expected speed and HD TV at the same time. They re-provisioned at 32 which is now capable of our services. It took multiple tech visits to get everything working. They installed a VDSL2 modem and upgraded some cards at the node. I believe the tech said it was a "type-F" card. On this visit, a few later, we got a good guy who actually knew what he was doing. It should be noted that install was a crazy process. We ordered at the beginning of May in 2015. A week later, nobody showed up. Called and they said they were overbooked. Spoke to manager, but nobody could still get a tech at 5pm. By that point, we were expected to be installed so DirecTV was cancelled (only internet left). At least another week later, TV finally installed. If anybody has questions about the TV installation, let me know. It took some 'customization' and redoing Frontier's mess to get working continuously. After about 9 months, Frontier switched to the Vantage brand and updated their DVR software. This was a nightmare in its own. Our main receiver failed to fully install the update. This rendered it in a constant reboot cycle. After speaking with tech support, we 'reset' the DVR but I was assured I would not loose my 130hrs of content. Well, I did! A few phone called later, a supervisor agreed to refund a month of TV service (around $80). This never went through-no refund. Upset that I was lied to. Now, a year after getting Frontier TV, the bill goes up. The year 1 promo ended, increasing about $25. Called but no discounts offered. We are on a very tight budget and cannot afford the increase. Goodbye Frontier, you actually had gotten 'okay' and were improving. But then, you could not agree to a good deal. We will be leaving you for Atlantic Broadband and DirecTV (again). DirecTV had been sending mail that they 'want us back' and had a special offer. The new price (combined services) will be about $116. Now that Frontier has their system worked out a little better (in existing territory, not new like Florida) I think you should go with them IF a good deal is offered. It should also be noted, out contract is not up however they say they are not assigning ETFs. member for 8 years, 498 visits, last login: 5.2 years ago updated 7.8 years ago
I got the 3 Mb service and it is plenty fast for my purposes... general surfing, communications, my own VoIP and streaming movies, etc. The order and install process was simple enough. They sent out a NetGear modem and the setup was done by myself. I have expanded on their provided equipment with the addition of my own TP-LINK DSL wired/wireless modem/router and had no problems doing that. There have really been no "good or bad experiences" to make note of. It may be a little slower than my previous wireless ISP (DigitalPath) was but that really isn't anything to notice. Our area gets heavy snowfall and my signal was lost from time to time during the winter, previously. That is no longer a problem. I am early retired/disabled and I am often online 12 or 14 hours in a day. I'm not experiencing any interruptions is service. member for 21 years, 920 visits, last login: 8 years ago updated 7.8 years ago
This is supposed to be a 7.1M line. I'm getting .9M on a good day. Upload is 380K on an advertised 680K. Basically not worth the money. No cable here, so I'm stuck unless I go back to satellite. I used to get around 4M, now I'm dead in the water here. Back to nagging & hope it works. Update 1/18/2016: My line is now downgraded to 5Mb/sec. I can't even get that. Technician tells me I'm lucky for that. The line is only supposed to give 1 Mb/sec. I feel like I'm back to dial-up sometimes. While I live in a fairly rural area, I am between two fairly large towns with fast internet, 3 miles one way & 5 the other. This is the best I can get? What's worse, the fiber line runs right below me, less than 1/4 mile away, but they won't tap it. Sure wish someone would step up to the plate here. member for 15.3 years, 14 visits, last login: 6.3 years ago updated 7.8 years ago
member for 22.5 years, 491 visits, last login: 1.1 years ago updated 7.8 years ago
Maybe I was one of the lucky customers, but my TV/internet/phone has continued to work since the April 1, 2016 cut-over from Verizon to Frontier. I have had no reason to contact Frontier customer service, but I am not ready to sing their praises quite yet. My phone service (the previous FiOS Digital Voice) has continued to work, including simultaneous ring to NOMOROBO, without making changes to any settings. My 50/50 internet continues to out-perform by consistently posting speeds of 57/63. I am still receiving all of the same TV channels under the Extreme HD package. My Verizon billing information was correctly ported over to Frontier. My first 2 Frontier ebills were each $0.05 less than my last Verizon bill. No problem there. I paid the first bill using my bank's eBillPay service and that payment was received by Frontier and properly credited to my account in a timely manner. I was fortunate that my last Verizon 2-year agreement came up for renewal this past December, 2015, 4 months prior to the cut-over to Frontier. I was able to upgrade my internet speed from 25/25 to 50/50 and also upgrade from the Actiontec router to the Quantum router for no bundle price increase. So my initial 2-year agreement with Frontier runs through to December, 2017. Maybe by then, they will have figured out how to operate the FiOS network. Who knows what their pricing will be by then, but I'll worry about that when the time comes. But 1-1/2 months after the cut-over, problems do continue, mostly with the TV service. - VOD remains sparsely populated. - Many mobile streaming GO apps (FoxSportsGo, NBCSN, DiscoveryGo, etc.) will not authenticate with the Frontier UserID/Password. Still, after reading and hearing all the horror stories from some customers when they contacted Frontier customer service, I would not consider calling them for any reason, short of a catastrophic outage, for fear of losing one or all of the working services. They are still trying to figure out how this network works, so the risk is just too great, in my opinion. member for 16 years, 3129 visits, last login: 3 days ago lodged 7.8 years ago
We wound up a Frontier customer not by choice but because they bought out AT&T. At the beginning things were great. They gave everyone a $50 credit with in the first few months to make up for an issues people might have had with the transition, you did not even have to ask. When it came time to renew my contract they gave me more at a lower price without me asking. Fast forward a few months the the problems begin. A random HD fee appears on my account, need to call to talk them into taking it off. Next thing which goes wrong is when it is time to renew my contract. Talk to a rep. who tells me because of the offers I am getting from other providers he can put me on new customer pricing. Bill comes and it is double what it should be, give them a call an they tell me that they will send it to another department to investigate and then give me a call back in 2 weeks. Never get a call back so I call again and am told to give it two more weeks. Two more weeks goes by and I don't hear from them so I call back again, she calls the other department and checks with them and informs me to call back in 2 days and they should have news. Two days latter I call back and speak to the rudest phone rep I have ever encountered who tells me it is my fault that frontier messed up, accused me of not paying my bill (I have always payed on time), tells me that the other department will call back whenever, has a few other nasty words for me and then hangs up. The next call I make is to the presidents office of Frontier the guy I spoke to was only able to credit my ones month bill. I have now signed up for DirectTV and will be using Cablevision for Internet and phone and canceling Frontier as soon as my new services are set up. member for 11.1 years, 761 visits, last login: 299 days ago lodged 7.9 years ago
FIOS TV Ultimate, and all movie packages (HBO, Movie Completer) FDV Unlimited phone (US, Canada, Porto Rico, US Virgin Islands) Internet 75/75 Actiontec Wireless N router ARRIS VMS (6 tuner) and IPC (no tuner satellite) Note Former Verizon area sold to Frontier. So no experience with sales or install people. And many services are behaving the same as under Verizon. I find the TV service still performing excellent for Live programming. I currently Have the Ultimate package which has enough extras included that I recommend that package. Currently the VOD service is a disaster compared to what Verizon had. We are approaching a month and still many channels have few show or only one episode of a show. For me the internet speed has been excellent, which has not be the case in some nearby areas in Florida. App for Quantum DVR is missing support such as video anywhere (Ability to view programs from you VMS DVR). Supposedly will come. I have had no problem with the FDV phone service. Phone call quality is excellent. member for 20.6 years, 1972 visits, last login: 213 days ago lodged 7.9 years ago
From the beginning, it's been an uphill battle. Frontier is the only wired ISP in my area (rural Indiana). Ordered service in Dec 2013. On the installation date, tech showed up, told me that he would not be able to run service because the line would need to be ran over ground temporarily and I would have to wait for the line burying crew to run it and that should be 7-10 days. After 2 weeks, contacted Frontier and was told that line burying crew does not work during the winter and I would have wait until April of 2014 (I was given no answer as to why I was not told this when I placed the order). I called in every week for an update and always a different story. Came home one day in Feb of 2014 and there was an above ground line connected to the NID...Great, tech didn't leave a modem, but it's still funny that 2 months later what the 1st tech said couldn't be done...was in fact done. I contacted Frontier and was told modem never get shipped out until the line is connected. It took 3 weeks for the modem to arrive. Connected the modem and nada. Phone service was working. Went through hours of troubleshooting on the phone with no success. We had not received a bill at this point since phone had only been working for 3 weeks and no internet. Waiting for a tech to be dispatched (10 days) a bill arrived..correct address, wrong name. Called frontier and they mixed us up with someone else. Got the corrected bill before the tech arrived and we were billed for phone and internet from the date service was supposed to installed (close to 3 months) so another round of calling frontier and explaining they got us mixed up with someone else. Tech didn't need to arrive onsite to fix issue...it wasn't properly wired at CO. That was the beginning. During the 2+ years of having service, we have never had speeds over 1Mbps consistently. When there is an issue, 7-10 for 1st tech to be dispatched, ticket is closed without issue being fixed. When you call back in, a new ticket is opened and you are put at the bottom of the queue. The best way to get a response from frontier that I have found is to post everything on frontier's Facebook page. This causes their media escalation team to get involved and they have actually had a tech onsite the next day after the first tech did nothing. Since day one of having service and only getting 1/6 of the download speed, I have been told that upgrades are coming that will help the issue...2 years and still the same answer and no improvements...infrastructures have been built from scratch in less time. member for 7.9 years, 174 visits, last login: 270 days ago updated 7.9 years ago
DSL service is TERRIBLE I live on a main road, rural but a main road. telecom and cable companies both refuse to connect a .8 mile stretch of service with either cable or a pair of copper I was put on a "wide area Network" by Frontier but that was problematic from day one... We were then moved to the local switch but live 3 miles from that switch so signal is terrible at best...over a year we have been lost service for on average 6 days!!! Tech's are very compassionate trying to help, but home office will not authorize installation of a 2 mile piece of wire to bring a pair to our pole that would put us on a direct run... I'm writing this in a 20 min window of service that has been out for 8 days now!! After being moved to yet another "port" and an Accelus" unit installed to push the signal, I continue to have to reset the D2200D modem... I get a DNS address and a connection for a 20 min window, but it will then die and I'll be out for 3+ hours before the rest will work again... for nearly $100 a month this is beyond unacceptable, but sadly this is my ONLY option for service... Frontier is unscrupulous in its business and infrastructure build and support...they will NOT spend any amount to even "patch" existing service and would rather waste time/money on troubleshooting and repairs ... FIX the PROBLEM .. LET your employees fix it and save all the time and money for upgrades and new service ... VERY VERY Frustrated being held hostage member for 7.9 years, 133 visits, last login: 51 days ago updated 7.9 years ago |