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Review by PHDinCT See Profile

  • Location: Redding, Fairfield, CT, USA
  • Cost Contract price not specified.
  • Telco party AT&T
Nada...Nichts...nothing!
Frontier's So BAD!...I'm Just Hanging On until...? what...someone...what
Whatever you do...do NOT sign-up for Frontier DSL it sucks and they THROTTLE like crazy
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

New England telco wiring, because it is ancient (Alex Bell installed I think)...is a miasma of undedicated and haphazard internet service providers. Particularly the state of Connecticut, where no telco dare go, for fear of overextending their already overworked/underpaid techs, by trying to unravel literally more than a century of bad Switches and Tel Centers...fiber optics...hah, ...sorry if you are a



member for 9.5 years, 5 visits, last login: 7.7 years ago
updated 7.7 years ago


Darknessfall
Premium Member
join:2012-08-17

2 recommendations

Darknessfall

Premium Member

?

Uhh... what?
jmwoods
join:2001-07-21
Newberg, OR

jmwoods

Member

Fairfield, CT

You have another option for residential service, and you might consider a business account with another provider...

»broadbandnow.com/Connect ··· ip=06824

Review by austinblock See Profile

  • Location: Niantic, New London, CT, USA
  • Cost: $139 per month (24 month contract)
  • Install: about 21 days
Service has 'improved' over time
Unwilling to negotiate discounts after expired offer
If you can get the right price, its 'okay'
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

A little backstory: We had AT&T since moving in to the house in 2006. A (basic) DSL connection and phone existed for quite some time. Eventually we upgraded our internet and eventually got up to 12down/1 up. This turned us to the Uverse part of AT&T. Work was constantly done on the line to our home and we were told numerous times "we were lucky to get what we did" since we were outside the service zone. The length to the node is extremely far (for when AT&T gave us ADSL2+).

After Frontier took over late 2014, they had a TV and Internet offer for $116. They confirmed we were eligible for TV at our address. We also dropped home phone (felt it was just worthless with smart phones)

Ordered 18 down, 1.5 up internet and Vantage TV Prime (previously U200) with 3 TVs. Am receiving 22 down, 1.5 up because called to have bandwidth increased. The had originally provisioned the line for 28 which was not enough for internet at expected speed and HD TV at the same time. They re-provisioned at 32 which is now capable of our services.

It took multiple tech visits to get everything working. They installed a VDSL2 modem and upgraded some cards at the node. I believe the tech said it was a "type-F" card. On this visit, a few later, we got a good guy who actually knew what he was doing.

It should be noted that install was a crazy process. We ordered at the beginning of May in 2015. A week later, nobody showed up. Called and they said they were overbooked. Spoke to manager, but nobody could still get a tech at 5pm. By that point, we were expected to be installed so DirecTV was cancelled (only internet left). At least another week later, TV finally installed.

If anybody has questions about the TV installation, let me know. It took some 'customization' and redoing Frontier's mess to get working continuously.

After about 9 months, Frontier switched to the Vantage brand and updated their DVR software. This was a nightmare in its own. Our main receiver failed to fully install the update. This rendered it in a constant reboot cycle. After speaking with tech support, we 'reset' the DVR but I was assured I would not loose my 130hrs of content. Well, I did!

A few phone called later, a supervisor agreed to refund a month of TV service (around $80). This never went through-no refund. Upset that I was lied to.

Now, a year after getting Frontier TV, the bill goes up. The year 1 promo ended, increasing about $25. Called but no discounts offered. We are on a very tight budget and cannot afford the increase.

Goodbye Frontier, you actually had gotten 'okay' and were improving. But then, you could not agree to a good deal. We will be leaving you for Atlantic Broadband and DirecTV (again). DirecTV had been sending mail that they 'want us back' and had a special offer. The new price (combined services) will be about $116.

Now that Frontier has their system worked out a little better (in existing territory, not new like Florida) I think you should go with them IF a good deal is offered. It should also be noted, out contract is not up however they say they are not assigning ETFs.

member for 8 years, 498 visits, last login: 5.2 years ago
updated 7.8 years ago


Review by whozzit See Profile

  • Location: Westwood, Lassen, CA, USA
  • Cost Contract price not specified.
Very Reliable
Nothing so far
Reliable and cost contained
Pre Sales information:
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I got the 3 Mb service and it is plenty fast for my purposes... general surfing, communications, my own VoIP and streaming movies, etc. The order and install process was simple enough. They sent out a NetGear modem and the setup was done by myself. I have expanded on their provided equipment with the addition of my own TP-LINK DSL wired/wireless modem/router and had no problems doing that. There have really been no "good or bad experiences" to make note of. It may be a little slower than my previous wireless ISP (DigitalPath) was but that really isn't anything to notice. Our area gets heavy snowfall and my signal was lost from time to time during the winter, previously. That is no longer a problem. I am early retired/disabled and I am often online 12 or 14 hours in a day. I'm not experiencing any interruptions is service.

member for 21 years, 920 visits, last login: 8 years ago
updated 7.8 years ago


Anone006c
@verizon.com

Anone006c

Anon

dsl speed sucks

»[DSL Speed test: 2.39/0.72 40 ms]

Review by scottlb See Profile

  • Location: Snohomish, Snohomish, WA, USA
  • Cost Contract price not specified. (24 month contract)
Speed
They need to step up their service!
Install Co-ordination:
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Tech Support:
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Value for money:

This is supposed to be a 7.1M line. I'm getting .9M on a good day. Upload is 380K on an advertised 680K. Basically not worth the money. No cable here, so I'm stuck unless I go back to satellite. I used to get around 4M, now I'm dead in the water here. Back to nagging & hope it works.

Update 1/18/2016: My line is now downgraded to 5Mb/sec. I can't even get that. Technician tells me I'm lucky for that. The line is only supposed to give 1 Mb/sec. I feel like I'm back to dial-up sometimes. While I live in a fairly rural area, I am between two fairly large towns with fast internet, 3 miles one way & 5 the other. This is the best I can get? What's worse, the fiber line runs right below me, less than 1/4 mile away, but they won't tap it. Sure wish someone would step up to the plate here.

member for 15.3 years, 14 visits, last login: 6.3 years ago
updated 7.8 years ago


Review by ebegens See Profile

  • Location: Tampa, Hillsborough, FL, USA
  • Cost: $249 per month
Quick connection, friendly phone tree
Rep. hung up 30 seconds in the call
Oh lord, what have I got myself into
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Charter
Having trouble with on-screen caller ID. It stopped working after the Frontier assimilation. Resistance is indeed futile.

member for 22.5 years, 491 visits, last login: 1.1 years ago
updated 7.8 years ago


Anonb1346
@verizon.com

Anonb1346

Anon

On Screen Caller I.D.

My "On Screen Caller I.D. also has no longer worked since the April 1 switch from Verizon to Frontier. A Verizon/Frontier? service technician who came to my home in early April to restore my landline telephone service told me "in time the On Screen Caller I.D. feature would be restored". The question now, 6 weeks later is how much time ?






Review by Gary A See Profile

  • Location: Odessa, Hillsborough, FL, USA
  • Cost: $161 per month (24 month contract)
  • No Cap
Basic services continue to work after transition from Verizon
VOD not complete and many streaming GO apps won't authenticate
I'll rate them as fair so far
Connection reliability:
Services:
Value for money:

Maybe I was one of the lucky customers, but my TV/internet/phone has continued to work since the April 1, 2016 cut-over from Verizon to Frontier. I have had no reason to contact Frontier customer service, but I am not ready to sing their praises quite yet.

My phone service (the previous FiOS Digital Voice) has continued to work, including simultaneous ring to NOMOROBO, without making changes to any settings.

My 50/50 internet continues to out-perform by consistently posting speeds of 57/63.

I am still receiving all of the same TV channels under the Extreme HD package.

My Verizon billing information was correctly ported over to Frontier. My first 2 Frontier ebills were each $0.05 less than my last Verizon bill. No problem there. I paid the first bill using my bank's eBillPay service and that payment was received by Frontier and properly credited to my account in a timely manner.

I was fortunate that my last Verizon 2-year agreement came up for renewal this past December, 2015, 4 months prior to the cut-over to Frontier. I was able to upgrade my internet speed from 25/25 to 50/50 and also upgrade from the Actiontec router to the Quantum router for no bundle price increase. So my initial 2-year agreement with Frontier runs through to December, 2017. Maybe by then, they will have figured out how to operate the FiOS network. Who knows what their pricing will be by then, but I'll worry about that when the time comes.

But 1-1/2 months after the cut-over, problems do continue, mostly with the TV service.

- VOD remains sparsely populated.
- Many mobile streaming GO apps (FoxSportsGo, NBCSN, DiscoveryGo, etc.) will not authenticate with the Frontier UserID/Password.

Still, after reading and hearing all the horror stories from some customers when they contacted Frontier customer service, I would not consider calling them for any reason, short of a catastrophic outage, for fear of losing one or all of the working services. They are still trying to figure out how this network works, so the risk is just too great, in my opinion.

member for 16 years, 3129 visits, last login: 3 days ago
lodged 7.8 years ago


ihatefrontie
@qualcomm.com

ihatefrontie

Anon

i hate frontier

My home phone has been dead for 2 days. Frontier mobile TV app doesn't work. Frontier TV through the web doesn't work. Caller ID on TV doesn't work. i hate frontier.
Jim1348
join:2009-09-24
Rosemount, MN

Jim1348

Member

Frontier DSL 12 Mbps To 24 Mbps

I have been trying to upgrade from 12 to 24 Mbps for two weeks now. Frontier tells me that the order has been completed, but I am still only getting about 11.8 Mbps internet speed. Every time I call I get transferred around a few times and they don't seem to know how to make this work. Does anybody have any suggestions on what I should do?

Anon50167
@verizon.com

Anon50167

Anon

Re: Frontier DSL 12 Mbps To 24 Mbps

Request for a trouble ticket no# by calling their "Office of the President" 1(866)511-1523... Check if your service line is provisioned for, 24Mbps. If they said you are, then request for a technician to come into your house and check for your line quality. If your line can handle 24mbps, then most likely they haven't updated your profile on their router side ie. Juniper/Redback... you need a technician called a higher up, customer support/engineer for them to changed your profiles on their router sides.
Jim1348
join:2009-09-24
Rosemount, MN

Jim1348

Member

Re: Frontier DSL 12 Mbps To 24 Mbps

I am still at 12 Mbps. Two weeks ago a technician in a truck was out to troubleshoot my "slow speed complaint." I explained to him that I called to go from 12 to 24 Mbps. He didn't seem at all surprised that the office folks messed up like that. He gave me the telephone number of a fellow technician to call that could help. I called that guy the next morning and he said he would upgrade me in between other calls.

A week passes and nothing, so I called that technician again yesterday. He assured me that he had not forgotten about me and they were working on getting my the upgrade.

Another interested side note was that the guy in the truck said I would qualify for 40 Mbps. The technician on the phone, however, said it would be 24 Mbps. I am fine with that, bit it is just interesting that I have heard such conflicting information. I had even asked if 40 Mbps would even be possible over copper lines, but the first guy assured me that it would be possible!

Review by DarienRedSox See Profile

  • Location: Darien, Fairfield, CT, USA
  • Cost: $200 per month
  • No Cap
Works, was good for the first year an a half
Lie to customers and jack up the price.
stay away
Pre Sales information:
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Services:
Value for money:

We wound up a Frontier customer not by choice but because they bought out AT&T. At the beginning things were great. They gave everyone a $50 credit with in the first few months to make up for an issues people might have had with the transition, you did not even have to ask. When it came time to renew my contract they gave me more at a lower price without me asking. Fast forward a few months the the problems begin. A random HD fee appears on my account, need to call to talk them into taking it off. Next thing which goes wrong is when it is time to renew my contract. Talk to a rep. who tells me because of the offers I am getting from other providers he can put me on new customer pricing. Bill comes and it is double what it should be, give them a call an they tell me that they will send it to another department to investigate and then give me a call back in 2 weeks. Never get a call back so I call again and am told to give it two more weeks. Two more weeks goes by and I don't hear from them so I call back again, she calls the other department and checks with them and informs me to call back in 2 days and they should have news. Two days latter I call back and speak to the rudest phone rep I have ever encountered who tells me it is my fault that frontier messed up, accused me of not paying my bill (I have always payed on time), tells me that the other department will call back whenever, has a few other nasty words for me and then hangs up. The next call I make is to the presidents office of Frontier the guy I spoke to was only able to credit my ones month bill. I have now signed up for DirectTV and will be using Cablevision for Internet and phone and canceling Frontier as soon as my new services are set up.

member for 11.1 years, 761 visits, last login: 299 days ago
lodged 7.9 years ago


Review by tnsprin See Profile

  • Location: Bradenton, Manatee, FL, USA
  • Cost: $231 per month (24 month contract)
Speed of Internet, Video Quality
missing VOD, Missing Quantum DVR viewing
Good basic service but currently trouble integrating previous Verizon features.
Connection reliability:
Tech Support:
Services:
Value for money:

FIOS TV Ultimate, and all movie packages (HBO, Movie Completer)
FDV Unlimited phone (US, Canada, Porto Rico, US Virgin Islands)
Internet 75/75
Actiontec Wireless N router
ARRIS VMS (6 tuner) and IPC (no tuner satellite)

Note Former Verizon area sold to Frontier. So no experience with sales or install people. And many services are behaving the same as under Verizon.

I find the TV service still performing excellent for Live programming. I currently Have the Ultimate package which has enough extras included that I recommend that package.

Currently the VOD service is a disaster compared to what Verizon had. We are approaching a month and still many channels have few show or only one episode of a show.

For me the internet speed has been excellent, which has not be the case in some nearby areas in Florida.

App for Quantum DVR is missing support such as video anywhere (Ability to view programs from you VMS DVR). Supposedly will come.

I have had no problem with the FDV phone service. Phone call quality is excellent.

member for 20.6 years, 1972 visits, last login: 213 days ago
lodged 7.9 years ago


Review by djenks76 See Profile

  • Location: Otwell, Pike, IN, USA
  • Cost: $81 per month (24 month contract)
  • Install: about 97 days
Not as bad as dial up
speed, customer service, outage resolution
If you can find a different provider, do it.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

From the beginning, it's been an uphill battle. Frontier is the only wired ISP in my area (rural Indiana). Ordered service in Dec 2013. On the installation date, tech showed up, told me that he would not be able to run service because the line would need to be ran over ground temporarily and I would have to wait for the line burying crew to run it and that should be 7-10 days. After 2 weeks, contacted Frontier and was told that line burying crew does not work during the winter and I would have wait until April of 2014 (I was given no answer as to why I was not told this when I placed the order). I called in every week for an update and always a different story. Came home one day in Feb of 2014 and there was an above ground line connected to the NID...Great, tech didn't leave a modem, but it's still funny that 2 months later what the 1st tech said couldn't be done...was in fact done. I contacted Frontier and was told modem never get shipped out until the line is connected. It took 3 weeks for the modem to arrive. Connected the modem and nada. Phone service was working. Went through hours of troubleshooting on the phone with no success. We had not received a bill at this point since phone had only been working for 3 weeks and no internet. Waiting for a tech to be dispatched (10 days) a bill arrived..correct address, wrong name. Called frontier and they mixed us up with someone else. Got the corrected bill before the tech arrived and we were billed for phone and internet from the date service was supposed to installed (close to 3 months) so another round of calling frontier and explaining they got us mixed up with someone else. Tech didn't need to arrive onsite to fix issue...it wasn't properly wired at CO. That was the beginning. During the 2+ years of having service, we have never had speeds over 1Mbps consistently. When there is an issue, 7-10 for 1st tech to be dispatched, ticket is closed without issue being fixed. When you call back in, a new ticket is opened and you are put at the bottom of the queue. The best way to get a response from frontier that I have found is to post everything on frontier's Facebook page. This causes their media escalation team to get involved and they have actually had a tech onsite the next day after the first tech did nothing. Since day one of having service and only getting 1/6 of the download speed, I have been told that upgrades are coming that will help the issue...2 years and still the same answer and no improvements...infrastructures have been built from scratch in less time.

member for 7.9 years, 174 visits, last login: 270 days ago
updated 7.9 years ago

cd5
join:2016-04-23

cd5

Member

UGLY NASTY customer service at Frontier Communcation

I, also, feel 1 star is too much. 04/21/16 at 1 pm....my tv going in and out with Hulu. Finally went completely out saying no internet connection. This is only my 10th time with this problem since 6 wks of being with Frontier. I called 800-921-8101. Got a foreign person. Had me do a zillion things on the PC w/ Frontier, the only site that would come up since I no longer had internet. And I could hardly understand him. Nothing worked and I'm now on the phone for 1 1/2 hr. Finally he says it's a tech problem and someone will come to my house on the 28th. Really?????? I said NO WAY. I want someone here tomorrow. I got loud with him so he puts me on hold and then says someone will be here the next day at 8 am. I work evenings so it was hard to get up at that time but I did. No show. Call the 800 # and they say he will come. Another foreign person I can't understand. 11:30 call again. Another foreign person....gives me a line of bull that they will come. 1:30 call the 800 # again. And again at 5:30. This time I talked to an American woman named Sandy who was as kind as could be....and I could here her typing to a dispatcher to come to my house. I explained to her I was without a phone as I had Basic Talk that was hooked to the computer. I had to borrow someones cell to make calls. Sandy tells me she asked a particular "on the road" tech to go right over to my house. Whew!!! Was I so wrong. 8:30 I call the 800 # again and literally go wild on the phone with the foreign tech. I actually went completely out of control.....trying to understand what these people were saying to me due to the strong accent.....and getting no where faster than the speed of lightening. The excuses were so many....and so ridiculous!!!! (There's an outage in Rochester. My street doesn't do well with Frontier internet. Bad modem. They are doing updates right now and it makes things go slow or off. I'm in an area where there's an overload of people using the internet right now....so you will have some problems getting on. The last one????? My acct has been suspended due to non payment.. Mind you.....I had only 1 bill so far as I only had Frontier for 6 weeks.)
The best guy EVER....Mike D shows up on a Sat. to fix things. Turned out there was something wrong on the lines outside. The 800 # is now telling him I didn't pay my bill. I showed Mike my online Bank acct with $90. having been removed from my acct. to Frontier. After his being frustrated with the foreign people....he finallly gets someone who is American who helps me to get back online after giving her my bank info.
I'm just patiently waiting for Greenlight, or some other fiber optics internet to come to my area and in the moment they do....I"M OUT OF FRONTIER!!!!!!!! Their lack of respect for the people who keep them in their fancy houses, their greediness to make more money by sending all calls to the Phillipines where we can't understand the people.......their callus cold attitude towards all of us is reprehensible. They are wicked and evil. I would be happy to be a part of a class action suit!!!! I can't remember my order or ticket number...but even with it.....i used it with the foreigners and they said no such ticket #. So it's a waste anyhow. I will resend it though when I get home.

Review by kpinkela See Profile

  • Location: Otisville, Orange, NY, USA
  • Cost: $91 per month
Friendly local field technicians
Terrible technical support, the Texas Call Center is a joke; terrible local office support to FIX the problem
IF I could go to a cable provider I would...I'm stuck and being held hostage by terrible service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

DSL service is TERRIBLE

I live on a main road, rural but a main road.

telecom and cable companies both refuse to connect a .8 mile stretch of service with either cable or a pair of copper

I was put on a "wide area Network" by Frontier but that was problematic from day one...

We were then moved to the local switch but live 3 miles from that switch so signal is terrible at best...over a year we have been lost service for on average 6 days!!!

Tech's are very compassionate trying to help, but home office will not authorize installation of a 2 mile piece of wire to bring a pair to our pole that would put us on a direct run...

I'm writing this in a 20 min window of service that has been out for 8 days now!! After being moved to yet another "port" and an Accelus" unit installed to push the signal, I continue to have to reset the D2200D modem... I get a DNS address and a connection for a 20 min window, but it will then die and I'll be out for 3+ hours before the rest will work again...

for nearly $100 a month this is beyond unacceptable, but sadly this is my ONLY option for service...

Frontier is unscrupulous in its business and infrastructure build and support...they will NOT spend any amount to even "patch" existing service and would rather waste time/money on troubleshooting and repairs ... FIX the PROBLEM .. LET your employees fix it and save all the time and money for upgrades and new service ...

VERY VERY Frustrated being held hostage

member for 7.9 years, 133 visits, last login: 51 days ago
updated 7.9 years ago