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 Review by shadowshark 
UPDATED: 226 days ago
member for 7.7 years, 1907 visits, last login: a few hours ago
 Lake Orion,Oakland,MI
 Contract price not specified.
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no longer have this service Comcast has been my provider for years now
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 Review by danawhitaker
UPDATED: 1.7 years ago
member for 7.7 years, 1909 visits, last login: a few hours ago
Urbandale,Polk,IA
$38 per month
 about 14 days
 Qwest
 "Connection was stable."
 "DSL train speed tanked like a rock in 2007 and techs offered no solution."
 "It depends on your situation. A year ago, I wouldn't have switched for the world."
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I originally ordered the 256/256 plan in late August of 2001 for $39 per month with no contract. My connection was up and running on September 11, 2001. I ordered the service through the website, and received the modem from MSN very quickly (Arescom 800 modem). I now have the 640/256 package, which costs $49 per month (I made this chance in August of 2002). The upgrade was delivered as per the quoted delivery date.
The only problems I have had are fairly small, and often not the problem of MSN. One was a major outage that lasted 12 hours on Thanksgiving Day of 2001. The other problem was that my connection was completely unstable (on again, off again) for about a week in early April. This turned out to be a problem with the line on my end, and was easily resolved after I contacted Qwest and had them come fix it. Since then, my connection and speed have been absolutely stable, and my IP address has not changed since April 3rd.
I would definitely recommend this service to other people living in/near the Des Moines area who are able to get it.
UPDATE: I cancelled my service with Qwest as of February 11th, 2008. Late spring and early summer of 2007, I began having numerous disconnections and speed problems with my connection after my phone line was cut for the 5th or 6th time. Long story short, Qwest came out, put a new NID on the house, and told me that there were too many errors on my line and the only option for me to was to drop the 1.5/896 speed tier down to 640/256 or 256/256. This was not an option for me, as I do a signficant amount of downloading and uploading. Since one of my chief complaints WAS in regards to speeds being too slow, that seemed illogical to suggest anyway. I kept my 1.5 service against the advice of the tech dispatched to my house and the tech he called. It rarely trained higher than 512kbit, although the upstream continued to train at around 800kbit. I called several times over the next few months but was given no other solution than to drop speeds. The connection was at least stable, meaning I wasn't disconnected multiple times per day, but incredibly slow. Mediacom finally made an offer that I could no longer refuse.
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Review by otterwhf
Posted: 2 years ago
member for 2 years, 1 visits, last login: 2 years ago
Cheyenne,Laramie,WY
$47 per month (24 month contract)
Qwest
"Faster (?) than dial up"
"MSN tech support is NOT. Have been on phone for over 4 hours trying to get my FASTER premium service...not I am down to 81 Kbit"
"Bleah"
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I used MSN regular, which is better than dial-up. I then opted for MSN Premium which has never worked properly. The current speed rate is 81 Kbit/sec with a ping time of 998ms! Weekends are even worse, if that is possible. I have been speaking with a "tech" for over 4 hours with no improvement or satisfaction. I gave up and have been trying to "fix" it myself. It is MSN that is the culprit.
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Review by marc420
Posted: 4.3 years ago
member for 4.3 years, 0 visits, last login: 4.3 years ago
Denver,Denver,CO
$50 per month
about 45 days
Qwest
"simple, if you want ISP for dummies"
"too many to list. Bad service, no support, limited use"
"I'm here looking for a new ISP"
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Well, lets start with Qwest. This is a joint op, with Qwest providing the DSL connection, and MSN serving (sorta) as the ISP.
I discovered with Qwest service that the date they tell you something will happen is actually just the date someone opens your folder and starts coming up with excuses as to why they can't do anything. When I moved last year, it took me over a month to get my DSL and my phone connected in my new house.
I chose MSN as it was the cheapest option Qwest offered. You get the DSL from Qwest, then get to chose an ISP. And Qwest and MSN have this special package deal. Buyer be ware, you probably don't want this.
When I was setting up, instead of a DSL modem, Qwest sent me this sorry Actiontec modem/router combo. This meant I had extra problems in figuring out how to connect this to my existing home network/wireless system. Just a modem would have been much simpler.
This is when I discovered that you can't contact Qwest. I was looking for help in how to set this up. All Qwest gives you is a phone number no one answers. I sat on hold for an hour a couple of times, and all I got was their recordings saying how important my call was to them. Finally, some gracious support person at the company that made my wireless router had pity on me and gave me the tip I needed to get it working. Qwest was useless. BTW, I have to pay them $3 a month rent on this piece of equipment I didn't want.
Now to MSN. First off, as someone who's used to a regular ISP, MSN annoys me. You can't set up a POP3 email account. You have to use their hotmail webbased system. You basically have to use their provided software for everything. You don't have the flexibility you get from a real ISP.
There is no one you can contact for support or customer service. The links for help all lead back to the web page that gives that same Qwest phone number that no one ever answers. No email support. No online chat support. Nothing. Basically the support for this service called MSN Premium says "go away and leave us alone".
Right now one problem I have is that I'm paying for the highest speed DSL connection. But my Actiontec box says I'm constantly connected at 640/280 kb. I'd love to ask someone at Qwest/MSN what I'm paying for versus a check of what I'm getting. But the only option I get is to call that same phone number that no one answers. I'm not really ready to sit on the phone for hours on hold, then talk to some %@% who will just likely give me a corporate run-around.
My final verdict on QWest\MSN .... well I'm out here looking for a better ISP. I want to ditch these people.
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 Review by SequimPC
UPDATED: 5 years ago
member for 5.7 years, 927 visits, last login: 88 days ago
Sequim,Clallam,WA
$87 per month (month by month)
about 10 days
Qwest
CLEC party: Qwest
"They speak english now."
"Double billing"
"I would rather pay $80.00 a month for FTTH."
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Wow, where to begin.
I hooked up through MSN at first, 256/256. After a few months, they offered me the 1.5/896 package for less money a month and I took it. Next, MSN & Qwest decided to mess the billing up and change the way they billed me. This is where the nightmare begins, I was billed for 2 month of MSN on one bill, at a higher rate than I was being charged before (I had 2 months of 1.5/896 at the correct price prior). Now I call and cancel MSN and choose Qwest.net.... 4 months later and at least 2 calls a month to clear it up, I am still being double billed (one Qwest DSL and one MSN Plus) at a higher rate than I was supposed to be charged. The service was fine, but the billing made me want to rip hair out.
Anyone else have similar problems, or am I just lucky?
I have called qwest and cancelled my service and am getting hooked up with fiber this month.
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 Review by Nymostwanted
Posted: 5.2 years ago
member for 5.4 years, 1493 visits, last login: a few hours ago
New York,New York,NY
$49 per month
about 999 days
Verizon
CLEC party: Verizon
"MSN SOFTWARE"
"Never got to use it,,,"
"Never got to use it...."
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I had MSN dial up service and it was time for an upgrade! I called and ordered their DSL package (768/128). I told them that I had 2 different phone lines in my home... and gave them the number that I wanted DSL in... I got the modem a week later and when the line got provisioned I find that the telco made a mistake and placed DSL in the wrong line... I give MSN a call and then they file a ticket.... 2 weeks later still no DSL.... Solution! I sent the modem back.... cancelled MSN dial up and singed up with AOL dial up....
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Review by ccoggle
UPDATED: 5.4 years ago
member for 8.3 years, 3152 visits, last login: a few hours ago
Centralia,Lewis,WA
$49 per month (12 month contract)
about 30 days
Qwest
CLEC party: Qwest
"Not a one!"
"MSN is terrible."
"They don't care about their customers!"
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I am no longer with MSN. Terrible ISP.
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 Review by disorder
Posted: 5.6 years ago
member for 6.6 years, 719 visits, last login: 49 days ago
Alexandria,Fairfax,VA
$50 per month (12 month contract)
about 7 days
Verizon
CLEC party: Covad
"I guess the butterfly does make it better (AOL)."
"Too expensive! (Atleast was until it merged with Verizon Online)."
"It's good to switch from AOL if you are still a internet newbie."
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.
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Review by rbsmith2000
Posted: 5.6 years ago
member for 5.6 years, 0 visits, last login: 5.5 years ago
Arvada,Jefferson,CO
$40 per month (24 month contract)
about 10 days
Qwest
"Good if it works"
"Huge outages covering multiple Colorado cities for days"
"Don't bet your life or livelihood on it"
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Can count on outages over multiple cities in the Denver area that last several days. Currently in 4 day outage. MSN nor Qwest can say what the problem is or can predict if or when it will be over. Same thing happened last year and outage in general Denver area lasted 6 days. Weather is definitely not a factor. It's a beautiful sunny spring day today. These guys are clueless on running a network. My house network (HPNA) has higher reliability.
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Review by unclefhoppy
UPDATED: 5.6 years ago
member for 8 years, 30 visits, last login: 2.7 years ago
West Jordan,Salt Lake,UT
$39 per month
about 9 days
Qwest
CLEC party: Qwest
"Qwest was very helpful in getting order info re-sent to MSN (MSN servers seemed to always be down some reason or another!)."
"MSN servers down. They couldn't access my account for 3 days!"
"A very rocky start, but equipment did show up as originally promised."
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I reformatted and did a fresh install of WIN XP Pro SP1 Monday evening(31/MAR) when I saw that my DSL modem had arrived. While Windows was installing, I read all of the manuals that came with the modem. The next morning (first of April), I installed the software and hooked up all the cables as instructed. Nothing worked! I called MSN Tier 3 Tech Support, and we started to troubleshoot the PROBLEMS. It took 2 hours, starting with dailing the #, going through the options menu, waiting on "hold for the next available representative", to getting the damn thing (sort of) working!
It's been 5 days now since starting with MSN DSL BroadBand, and so far, I have spent more time on the phone with "tech support" than working and/or surfin' the net! Every day, it's something else wrong! And every day, it seems that my connection gets slower, if and when it works at all!
So far, I'm really impressed with MSN (I was forced to migrate to MSN dial-up last year, and it was and is just as impressive!)!!!
17/MAR/2004: Called Qwest a week ago and found out that both of my phone lines are DSL qualified and now rated for 640k service. Shannon put in the upgrade order and said it would be 5 business days to complete (and several dollars cheaper that my 256k service!). Came home tonight with a voice message stating "it should be up and running". It was and I am very happy with Qwest. Plus, and I don't know how long it will last, I have 1224k down and 588 up! But I still want to dump MSN (India Tech Support!) and go back to Qwest.net for my ISP. I was extremely happy with Qwest Tech Support back in the day!
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