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Review by tertl 
UPDATED: 6.6 years ago
member for 9.1 years, 178 visits, last login: 296 days ago
 Independence,Jackson,MO
 $40 per month
 about 7 days
 Southwestern Bell
CLEC party: Covad
 "There aren't any"
 "everything"
 "STAY AWAY"
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OK, Access US switched from static IP to dynamic IP now via PPPoE (was static without PPPoE b4). Hmm. (Since IP Com bit the dust they went with Covad). And my speeds dropped from 900k or 1000 to a usual 500 or so. So, I am paying the same amount for about 50% of what I was recieving before? Access US answer? "Well I guess you need a professional install". THIS after THEY did the original install. (I guess it wasn't "professional" back then?) The cost? $175. And average hold time for tech support? THREE hours. AND that is only Monday through Friday (9 to 5)!!! (With breaks apparently at 10 and 3 and an hour lunch..wish I had a job where you work 6.5 hours and get paid for 8! AND no weekends or holidays to work!)
So, I called SBC. Let's see. For $5 less a month I can get a bit better connection. I tried calling thier tech support all kinds of hours of the day for a week and usually got to talk with someone in about 5 minutes (including weekends). OK, I don't know if they were knowlegable or not, but I DID get in to tech support for DSL! (A LOT better that Access US...or should I say NONAccess US!)
Ignore the old dated responses sice they were b4 the switch to Covad. This was submitted 3-12-03.
Well, looks like SBC for me! Will let you know how it goes. Still PPPoE, but can get static if I want to shell out for it ($65 a month). So, I placed an order on Friday March 7th. Supposed to be live 5 biz days after order. AND, with the order I get "free" equipment" a new Speedstream "modem" (I will use it as a back-up,,already have one) and an external NIC (Will use it when I build a new puter as my laptop has a NIC already).
Oh the cost I should mention: Access US $39.99 for (0) to 1500 connection (never got above 500 or so after switch to Covad). And I should point out that they still advertise static IP, but they don't actually have it. Just look at accessus.net, its still there on thier site. (Oh, and if you weren't a convert from MPower it's $79.95 a month for "basic" DSL) Verses SBC, 385 to 1500 for $35.95. WITH Tech support where you can actually GET a real person on the phone in about 5 minutes, verses SEVERAL hours of hold time as with Access US.
******3-14-03. I moved on to SBC, and I LOVE them. Actual...real... 24/7 tech support that actully knows how to help!!! (and getting about 1200 down and 130 or so up!)
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Review by Jeffr0
Posted: 6.9 years ago
member for 6.9 years, 3 visits, last login: 6.6 years ago
Saint Louis,Saint Louis,MO
$49 per month (12 month contract)
about 30 days
Southwestern Bell
CLEC party:
"Good value if it actually worked"
"Imcopetence knows no bounds within the organization."
"Hit or miss. Roll the dice on this one, if it's good-it's great, if it's bad-welcome to hell."
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AccessUS's apparent incopetence knows no bounds. The company has the feel like they've outsourced EVERY bit of service and customer interaction they have. One hand doesn't know who's ass the other one's thumb is up. Doesn't matter one bit if your service works and you don't ever need support from them, unfortunatly for me, I did. I started service with AccessUS after my Phoenix Networks SDSL line finally died with Northpoint. This would have been around May of 2001. 1.5 by 384 for $49.99 a month, $39.99 introductory rate for a couple of months, and about $250 for nessesary equipment, installation and whatnot. My father about 1/2 a mile away had the same deal, and to date his still works flawlessly with the exception that (despite contract) they have since capped his up to 128K. My circuit was a whole other ball of wax, one sprinkled with dispair and pain.
The tech didn't arrive when he was supposed to, things had to be resheduled. Line was finally installed and worked great for about a day. Speeds were slow as the Speedstream box continued to negotiate lower and lower connection speeds due to line noise. No problem I thought, I'll just call a ticket. Despite all their efforts over the months, and all my calls, I never received a stable circuit. It would often go down for hours at a time and was available maybe 1/3rd of the time in any given day. They had been out to my house several times, and despite always "finding the problem" apparently they hadn't, because it was always a matter of a few days before things would start back up again.
Now being that I'm a pretty understanding guy, and that by trade I too work in information technology, I was quite content to fiddle with it, call in tickets, and work the system as intended. It seemed I could always get it to work when I needed while I was home. However, in September of 2002 my circuit went down for the final time. I called a ticket in, and after 7 days received neither a response nor a working circuit. I called to cancel service. With old service canceled I ordered new with Speakeasy.
Today I continue to be billed by AccessUS. Numerous contacts with AccessUS billing staff have failed to remedy the situation. Faxes to Mr. McAnally as requested have also failed. Today is January 3rd, 2003 and I've just received a bill for $310.59 for service from September 2002 that I have not received and requested cancled. Funny how a $49.00 a month service costs nearly twice that when you don't even receive the service. I've filed a complaint against AccessUS with the Better Business Bureau today.
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Review by megarock
UPDATED: 7.1 years ago
member for 8.4 years, 93 visits, last login: 23 days ago
Saint Louis,Saint Louis City,MO
$49 per month (12 month contract)
about 30 days
Southwestern Bell
CLEC party:
"They installed the line on time."
"Would be fast, if it ever worked"
"Worst service I have ever had in my life....BEWARE!!!"
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At first, I thought it would be the best ISP I ever had. Boy, was I ever fooled. This experience was the worst ISP experience I ever had!
I originally subscribed in September of 2001. The speeds were good, the service was installed in a reasonable amount of time. Those were the good points.
Now the bad. The billing department must have been on crack. They screwed up my billing on all but three bills, began billing me before the service even worked then decided not to send me a bill for four months, then decided to charge me a fee for receiving my bill in the mail!
Then, the real fun began. The service went completely down in April of 2002 and remain almost completely unusable until almost August of 2002. They continued to send bills charging me for the entire time (finally dropped). The service, when restored, was lucky to reach 100.0 (even though I was promised a minimum of 120.0) and most of the time was lucky to hit 75.0. Then at the end of September 2002 it began to lose sync and drop connections alot - finally going almost inoperable again by the first week of October. I receive one phone call (have an answering machine and caller ID) being told "We've been trying to get hold of you for some time". Yeah, right fool! They deal with the problem, never verify if the problem was fixed - and their solution? Slow me down to 30.0 and charge me the same freaking rate.
Now, they have changed their TOS to warn people if their bill is 10 days late they'll disconnect you immediately and charge you a bunch of reconnection fees. This, after not being able to restore my service for ALMOST A YEAR?
THIS ISP IS IN SERIOUS TROUBLE. THEIR TECH SUPPORT IS THREE STATES AWAY AND CAN BARELY SPEAK PROPER ENGLISH. THEIR TECH SUPPORT DOES NOT FOLLOW UP AND IS INEPT IN FIXING EVEN THE MOST MINOR PROBLEM. DEAL WITH ANYONE BUT ACCESS US OR YOU'LL BE DEARLY SORRY.
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Review by wispagod
Posted: 8.1 years ago
member for 8.4 years, 250 visits, last login: 2.1 years ago
Festus,Jefferson,MO
Contract price not specified.
Southwestern Bell
CLEC party:
"Fast Connection"
"No Ip (NAT) Expensive.. Few Experienced Techs"
"Use this ISP as a last resort!"
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I ordered iDSL from AccessUS i was told for $169 month (what i sined the contract for) i would recive 2 ip's.. well time wen on (6 weeks) i reffered other friends witch got on in a week they got there ip's and all and are happy... Well i had my own equipment so they still sent me equipment when i didn't need it.. so i humored them and hooked there's up the DSL did not wrk the blamed it on IPC when the router was sync'd to IPC i called them and asked if the router was bad/misconfigured they said not possible.. so IPC get;s out here a week later and the ROUTER IS BAD! like i thought.. they gave me my authenication stuff and setup my router i had something i asked Access to do a week before IPC ever came out. Well i get it up and running i call them for y ip's and they tell me i cant have my ip's i have to NAT behind my router!!!! I'm like Screw you i want my damn ip's.. Cause Net Phones and stuff dont work nat'd. and i'm in contract to get my ip's. So i'm not paying the bill till i get them that's what i sined the contrat for.. So basicaly there liers, and they make you seem special till it's in and it screw you.. there not even a ISP there a reseller in AT&T's building downtown... There routing is screwed.. Luckily www.brick.net can offer iDSL Cheaper with a 4 block of ip's and stuff so screw them.. they can rebuild my IPC line to them.. so AccessUS can lick my a** as far as I care! I go outa my way to send them bussiness and i get the shaft... the other people i set up are OK for now.. Just as i said.. use this ISP as a Last resort... i would say for DSL there still better than SWB.. cause a friend has them and there PPPoE software only works when it feels like it.
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Review by MasterGeek9
Posted: 8.1 years ago
member for 8.4 years, 9 visits, last login: 4.8 years ago
Edwardsville,Madison,IL
$49 per month
Ameritech
"They lasted two months before shutting down"
"No communication whatsoever (ok 1 email return after over a month)"
"I will warn away everyone I know not to ever use Access US"
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I started with Primary.net, then MPower took their DSL service over and finally Access US agrees to trade DSL modems and do another "install" in a couple of weeks. Instead, they shut the DSL service down without warning and had no intention of telling me anything. Seven or eight emails and six phone calls later, I get this lame excuse for their incompentence. I would like Mr. Waller to buy a clue. Does he even know what HTC is? I don't. Is there anything called customer service at this company?
Companies like this in concert with TELCO's outright distaste for allowing access to their CSOs will doom xDSL for sure.
From: James Waller
To: "'mastergeek@juno.com'"
Date: Mon, 10 Sep 2001 12:10:26 -0500
Subject: DSL
Message-ID:
Mr. Stein,
Despite months of working with MPower/Primary, Ameritech, and HTC, it
does not look like we are going to be able to provide you with DSL service.
If you have any questions about your billing, please call 800-638-6373 ext.
225. Sorry that it turned out this way. Let me know if there's anything
else I can do for you.
James H. Waller
Access US
www.accessus.net
(800) 638-6373 ext. 212
Fax: (314) 655-7701
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Review by foistboinder9
Posted: 8.2 years ago
member for 9.9 years, 375 visits, last login: 4.1 years ago
Saint Louis,Saint Louis,MO
$49 per month
Southwestern Bell
CLEC party:
"none"
"everything - especially their tech support"
"Canceled my service on August 21, 2001"
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I was a Primary/Mpower transfer - transition was difficult - basically I had to continually call them until I got a real person (they never reply to their voice mail) who actually could get me the info I needed to get it working. They could have saved themselves a lot of grief if they had actually sent the correct configuration information in the transition info package.
Since the week of 6/18/2001 everything was fine. In fact, it worked better than it ever did when I was with Primary/Mpower. The only problem I've had is that they have yet to issue a correct billing statement, though they correct their errors once they are pointed out.
Then on 8/9/2001 my DSL modem lost sync. Again, getting through to tech. support is difficult (and don't even bother leaving a message). At first they thought it was due to the thunderstorms we had on the 9th (apparently a lot of people lost service). By the 10th it was determined that it was a problem that Southwestern Bell needed to fix, so IP Communications issued a trouble ticket. I called Access US on the 13th to get an update - I find out that Southwestern Bell will not fix the problem because they claim my service was discontinued on 7/25/2001. Again IP Communications issues a trouble ticket to get me reconnected. On the 15th, Access US (after much prodding) had IP Communications issue an "expedited" trouble ticket with Southwestern Bell. As of the morning of the 16th, I still don't have sync. The stock reply I get whenever I manage to get a real person in tech support is "there's nothing we can do until Southwestern Bell fixes their problem."
I'm willing to accept that this problem originated with Southwestern Bell (though I'm not convinced this is true), but this does not excuse them from the rather shabby treatment me and my wife have experienced from their tech. support (see below).
A note about their tech support:
When I point out that they never return calls if you leave a voice mail, they claim they reply to all their voice mails. When I say they I have yet to have anyone return a call, they accuse me of lying. They even accused my wife of lying about a Southwestern Bell tech doing some work at our house because they had no record of it.
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BTW, my brother in law had his DSL go out at about the same time (it turned out his DSL modem died). He had someone from Southwestern Bell at his house the day after he called and his ISP is NOT Southwestern Bell. Actually they were willing to come out the day he called, but he wasn't going to be home.
How is it one ISP can have Southwestern Bell attempt to provide service within a day of calling in the problem and another take over a week?
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I canceled my service on August 21, 2001. Today (September 26, 2001), I received a bill. Which isn't surprising, considering their almost total incompetence.
Am I to assume if they sent me a bill, that they think the problem has been fixed? If so, why haven't they contacted me to verify this? Not that it matters, since I canceled, but it does show how clueless Access US is.
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Review by ddi
Posted: 8.4 years ago
(review was emailed from domain datadesigninc.com)
Norman,Cleveland,OK
$130 per month
"we're so mad we could spit nails or worse..."
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We were an MPower customer and were notified that MPower would be
ceasing business in our area (Oklahoma) and we would be taken over by
Access US in a seamless transfer.
We went down Wednesday June 20, and Monday June 25 we are still down.
The transfer has been a joke, you leave a message and do not get any
response unless you call them and scream at them.
So we are still waiting..... and waiting.....
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Review by jholcomb
Posted: 8.4 years ago
member for 8.4 years, 2 visits, last login: 8.4 years ago
Duncanville,Dallas,TX
$50 per month
Southwestern Bell
CLEC party:
"The sales rep was able to answer the majority of my questions."
"TECH SUPPORT"
"I will more than likely find another ISP"
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I am a supervisor with another ISP in there DSL department, recently we stopped selling
DSL. I decided to get DSL through Access US because the reviews looked good and it
looked like a good price for the speed. I ordered ADSL 1.5/384 for $50/month and it
included a static ip with the bridge. The install was quick! I actually had SWB at my house
installing the local loop within two weeks of my order, a week later to the day inside wiring
was there to do the internal. I was up and running friday, but when IP communication tested
the loop it was showing that it was testing out at 1.5/128 but that I would be able to receive
6.0/428 if they pulled the cap off the line. I tried to call Access US to ask them if my line
was provisioned correctly and there DSL department was closed for the weekend... I
emailed them on sunday asking them to check and see if it was provisioned correctly with IP
Communications and to have them email me the CID and the VPI/VCI for my line. Tuesday
my connection went down and here it is Thursday and I have called them about 15 times
between 10 AM and 6 PM when ever I try to call them if you are on hold for longer than 5
minutes then you are kicked into a voice mail that there is NO way around. I was finally able
to get past the 5 min hold time once and talked to a real person who informed me that he
would have to transfer me to the DSL department, I was transferred there and guess what if
you wait on hold there for longer than 5 minutes you get kicked into a voice mail box!!!! I
have left 4 messages with the tech support and one with my account rep and I have not
heard from a single person!!!! I would like to know if there is actually anyone there to take
my call....
PS. I have still not received a response on the email that I sent them on Sunday...
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Review by jgieseler
Posted: 8.4 years ago
member for 8.4 years, 1 visits, last login: 8.4 years ago
Saint Louis,Saint Louis,MO
$50 per month (12 month contract)
about 120 days
Southwestern Bell
CLEC party:
"Not one"
"Everything"
"I ordered DSL back in early February, and it has kind of worked for a total of 10 days"
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This has been a total nightmare. I switched from SWBell to Access US because for only $10 more a month I thought I would get better service and faster connection speeds. Well, I thought wrong. I placed the order back in early February, and was told probably a month to get it installed. I get my dsl equipment mailed to me 3 weeks later, and told it should work. Of course it doesn't work. I would call Access Us on a daily basis because my account manager has returned 2 calls to me in four months now, so I pretty much had to find out everything for myself. They kept claiming provisioning problems with SWBell(another company I despise), which was holding up my dsl service. Well 3 months into it they finally get me connected. I was only getting speeds of 1100 down and 100 up even though my connection is 1500/384. After a week it stopped working again. I would call my account manager and he would not call me back, as usual. 2 weeks go by and it starts to work, but at only 100/100. That worked for 3 days, then it went down again. Now 4 days later here I am writing up a review. So it has taken 1/3 of a year and counting to get dsl from them.
I will close this with the poorest excuse I have ever heard from a company on why they are having problems...
"Well, you know how the IT industry is"
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