how-to block ads
|
next review in page
Review by mpolhill 
member for 11.3 years, 6 visits, last login: 7.5 years ago
lodged 11.3 years ago
 Summit,Union,NJ
 Contract price not specified.  "was good when it was @home, since transition on 12/27 it has been HORRENDOUS" "lousy connection" "It needs to improve ASAP, or DSL here I come"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
For example, when I tried to "Lodge Review", this is the message I received: (note: I did get a successful "Lodge Review" on my 3rd try, pitiful)
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
--------------------------------------------------------------------------------
I have been receiving this message A LOT since the transition.
Comments:
 | next review in page (previous review)
Review by jaydeep2003
member for 11.9 years, 32 visits, last login: 11.1 years ago
lodged 11.3 years ago
- Southfield,Oakland,MI
- $60 per month
- "USED to be the stuff"
- "NOW, It isnt"
- "Now after the transfer from Mediaone to Comcast, this service aint @#$% (excuse me)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Before all of this Comcast takeover stuff, Mediaone was one of the best services there could be. Ive had Mediaone since January of 2001, and the service was down once, for 3 hours, thats it. Now, Comcast wants users to sign over to a (and I quote) "new, faster, better internet." I should sue them for all of their lies. There changing the usernames, passwords, and email addresses to some long name that I dont feel like typing. The bad thing is that your account number is apart of your actual email address. The one thing that bothers me the most is that fact that %60 of the sites I go won't even show up! AND THE TECH SUPPORT!!! One of the guys told me that he had a (and i quote) "flawless plan to solve the problem." The guy told me to close internet explorer then reopen it to see if that solved the problem...............................................................................OH MY @#$%#$ GOD! I wish Mediaone came back to Michigan :{
Comments:
| next review in page (previous review)
Review by Comcaps
member for 11.3 years, 1 visits, last login: 11.3 years ago
lodged 11.3 years ago
- Rahway,Union,NJ
- $45 per month
- "Better than a 56K dialup.... That's about +it, PERIOD."
- "Erratic performance, slow speed, worst support, NO USENET, bait & switch sales tactics, dishonest claim of 50x faster than 56K ."
- "WAIT until another provider BESIDES ATT/COMCAST is available in your area before buying broadband internet service."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Sound bytes above say it all.
Comments:
| next review in page (previous review)
 Review by Hokie4Life
member for 12.3 years, 2364 visits, last login: 52 days ago
lodged 11.3 years ago
- Ypsilanti,Washtenaw,MI
- $50 per month
- "I'm connceted."
- "Decrease in speed, no news server, cryptic new email address, some sites unreachable, shall I go on?"
- "Comcast really botched the transition. I was on Road Runner and was quite content with my service. I'm looking into DSL now."
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
What can I say? Words cannot express how disappointed I am with Comcast "High-Speed" Internet. Up until December 28th, I was with Road Runner and was happy with my speeds (consistantly very close to advertised 1500/300). After the transition, I had no connectivity for most of the first day, there are websites that are still unreachable, and speed has dropped from 1500/300, to more like 850-1000/50-100 even though the transistion kit indicated that speeds would not change. Also, we have no news server (although one of the kind contributors to DSLR has posted a list of news servers that most think will be around until @Home goes belly up), our email address has changed from mediaone.net to one that includes the account holder's actual name, state and account number @ comcast.net. I will be protesting this transition via my wallet. I am looking into getting Earthlink DSL through Covad. Unfortunately, I haven't had any luck finding information on user expereriences with EL DSL in my particular area.
Comments:
| next review in page (previous review)
 Review by The__Cub
member for 11.3 years, 215 visits, last login: 7.6 years ago
lodged 11.3 years ago
- Westland,Wayne,MI
- Contract price not specified.
- "Its On"
- "Slower than 56k Modem"
- "If you had MediaOne before get ready for a suprise"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Had MediaOne (Great Service) for 2 years and now CONcast has taken over.
Speeds both up and down are HORRIBLE. Used to get about 1500-750 down & 150-300 up. Now I get 211-46 down and 150-25 up. (no joke)
My bill will be going up 5 bucks a month, the news server doesn't work, the modem is being billed at 5 bucks per month. Geeze what a great deal.
I read the usenet usage limit and busted out laughing-> 3gb in 3 days. This connection couldn't so 300mb in 3 days. Who are they trying to kid?
I never used MediaOne email so that is a non issue for me.
I just want what I am paying for, and if I don't get it within 30 days I'll change service.
Comments:
| next review in page (previous review)
 Review by hiamperage
member for 12.1 years, 57 visits, last login: 11.3 years ago
lodged 11.3 years ago
- Carteret,Middlesex,NJ
- $42 per month
 about 24 days- "Its the fastest around here (overall speed)"
- "speed cap,bad tech support,horrible software,lies,invisible proxy,bad pings"
- "The only game in town as dsl here blows too (but more reliable)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
When i first got @home this kicked ass, now it just blows.. the company lied to us all and told us are connection speed will not change. Mine went from 2800/128 to 1500/128 (often slower). Now i get rotten pings in online games over 300 most of the time (i used to ping 30's - 90).. mail server is buggy and not always working sometimes sending 3 or more of the same email. The tech on support friggin lie about everything and arent helpful at all. Invisible proxy sucks too (now its on their end . not in your lan settings from installing software). The website has NO info on manual settings at all.
They took a great service and ruined it... optimum online doesnt seem to have any problems, comcast is just greedy! I hope something better comes along and we all just jump ship and leave comcast/att to sink to the bottom of hell.
The only other alternatives around here are VERIZON DSL which is 640/90 -- thats lame for $50 a month no matter how reliable.
And acck.. dialup (might be a good idea if things keep going this route)
PAY MORE GET LESS! Thats the comcast way!!! we just had a $5 increase a few months ago and this is what we get!
Misery loves company! Wont you join us?!?!!? Muhahahahah
Comments:
| next review in page (previous review)
Review by zarathustra_
member for 11.3 years, 5 visits, last login: 11.3 years ago
lodged 11.3 years ago
- Dover,Kent,DE
- $45 per month
- "Only thing available."
- "tech support is a joke, Im not sure their techs have a highschool education."
- "they take advantage of the fact they are the only game in town, they suck and until someone else comes into town"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
they take advantage of the fact they are the only game in town, they suck and until someone else comes into town they wont do a thing to improve the service.
THEY SUCK@!
Comments:
| next review in page (previous review)
 Review by Ngultrum
member for 11.4 years, 503 visits, last login: 125 days ago
lodged 11.3 years ago
- Ann Arbor,Washtenaw,MI
- $40 per month
- (month by month)
- "Great infrastructure; good tech support staff"
- "Terrible communication, want to squeeze every penny from customers"
- "As good as competitve DSL, easier to install/maintain"
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was a happy Mediaone customer, encouraged everyone I knew to sign up. The Comcast acquisition raised concerns for me based upon what I had read about Comcast in their other markets. The transition to the "managed network" has soured me on Comcast. The complete lack of a direct, complete, and honest response to user concerns is my primary issue. I could forgive a lot of things if they would even act like they wanted to have a dialog. RIght now, I am waiting for an alternative. If the alternative arrives before Comcast can turn around my current impressions, then I'll be gone in a heartbeat.
Comments:
| next review in page (previous review)
Review by ramseyj
member for 11.4 years, 307 visits, last login: 1.3 years ago
lodged 11.3 years ago
- Hendersonville,Sumner,TN
- $55 per month
- "They seem to try"
- "No one in tech support knows what they are doing."
- "If I had another option, I would be gone in a heartbeat."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I have had connectivity issues and intermitent high ping rates for over two months. I think that tech support is trying to help me, they just don't have the skill to resolve the problem. Here is my most recent email to Comcast Tech Support.
*************************************************************************************8
All right, I will try to calm down. Here is the data I have collected about the
problem. The first is an Excel File (see attached file Ping History.xls) of
ping tests to my default gateway using the @Home diagnostic software. Each test
was a series of 99 pings. It is my understanding that this should never be
higher that 20ms. Looks like a serious problem to me. I can share the raw
data files with you if you like.
The second is a web page at DSLReports.com, look at the ping at the first hop.
Look like something stinks in Gallatin. I fact I have had to opportunity to
identify another unhappy Comcast customer who lives in the Gallatin area. This
problem is not just mine.
»/quality/nil/624320
I was contacted by the supervisor of the local repair service on December 23,
2001. At the time he called there was not a problem. He asked me to call him
after the holidays if my pings increased significantly. I had to opportunity to
call him on December 26. He immediately sent out a service rep. and they were
able to see the ping problem. They had someone rebuild my account. This is the
second time you have tried this and the reason for the difference IP Addresses
in the first report. It did not correct anything. I contacted one of the local
service reps by email on Thursday, December 27, 2001 and he had the
courtesy to call me back Friday morning. He indicated that the problem had been
turned over to his supervisor. I have not heard from anyone since.
Here is a series of ticket numbers to prove how long this mess has been going
on:
9117365
9136470
9054674
8642082
8945976
02302256
8484422
9086226
The final attached Excel file (Monitor Results.xls) is a monitor history in
which my IP address is pinged every 10 minutes from an East Coast and West Coast
site. There is a gap in the data where I turn off my computer one night. As
you can see, the results are dismal in some cases increasing 500% in as little
as an hour. Buy the way, I am paying for this service as I can not trust
Comcast to perform it for me.
Is this enough evidence to prove a problem exists, or do you want more.
I ask you again. When will the mess be fixed.
Jim Ramsey
******************************
I did not attach the files referenced in the letter. I think this reflects the frustration I have been feeling toward this company. I will be a joy to watch them slide into bankruptcy as more customer focused services begin to take away their customers.
Comments:
| next page (previous review)
Review by babgar
member for 11.3 years, 1 visits, last login: 11.3 years ago
lodged 11.3 years ago
- Belleville,Essex,NJ
- $44 per month
- (12 month contract)
- about 32 days
- "None"
- "Very bad customer service"
- "Look for alternate options"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
COMCAST customer service is so hard to reach all the time. Recently my service was disconnected and I was trying to install their new software for change of service(From @home). I spent FOUR HOURS for trying to make it work.
I SPENT 3 HOURS to reach them by phone, and then they told me that the existing modem does not work. Why did they not include that information in the mail they sent with the CD-ROM to change the service!
I went to the COMCAST office to exchange the modem, they took the modem
and asked me to come back, since their computers were down. I went back few hrs. later, then someone else at the counter says we do not exchange the modems. Technician will come to your home.
This is the worst Customer service that I never known.
Mayo
Comments:
|
|
