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Review by coloskibum 
member for 1.3 years, 10 visits, last login: 1.2 years ago
lodged 1.3 years ago
 Wheat Ridge,Jefferson,CO
 $69 per month about 5 days "When it works, it works REALLY well" "It often doesn't work without major latency" "Pricey and not terribly reliable"
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(ratings match consensus)
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For 1 year after install, worked great, then all the sudden, major latency issues started. Comcast is VERY friendly in acknowledging that something is not right and sends out a tech who just swears they've tweaked balances or what not to improve the situation (which it does, for a day or two) but right back to major lag. For run of the mill internet use (web browsing, even Netflix) no problem but for any type of intense use (WoW/gaming),not so good.
Also, pretty damn pricey for basic internet service.
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Review by keo eke
member for 10.5 years, 2092 visits, last login: 2 days ago
lodged 1.3 years ago
- Georgia
- Contract price not specified.
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I have no complaints with the service, I have been hooked up here since January of 2000 and have not called in once for service. The outages have been few and far between and almost always has been the result of storms and the service comes back up within a hour or two.
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Review by Mr Matt
member for 5.3 years, 1372 visits, last login: a few hours ago
updated 1.3 years ago
- Eustis,Lake,FL
- $42 per month
- about 2 days
- "Reliability of Service has declined, All signal levels are optimum at modem."
- "Cost for speed provided. CSR's not informed about service tiers."
- "I would recommend Comcast unless, reliable DSL service is available at lower cost."
| Pre Sales information:
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Options: I moved to a new home and had a choice of two service providers, Comcast and Embarq. I choose Comcast because they did not require a one year service contract, Embarq did. I was required to keep service for 60 days to get the deal below.
Service: The package included Six for Six. That is Six Mb for Six Months for $19.95 per month. At the end of Six Months the rate increased to $42.95 per month. The deal also included a free Motorola SB5101 after two rebates were applied for and received. A self install kit with very high quality splitter. I also received a $100.00 gift card from Circuit City. I was not happy with the charges after the Six Month Promotional Period. At my old residence, I subscribed to a bundle which Adelphia offered for customers subscribing to the Ultimate (CATV) Programming Package. The bundle included a Six Mb Broadband connection for $24.95 per month. The regular rate for a Six Mb Broadband connection without the ultimate package was about $52.00 per month. I wish Comcast offered the same bundle.
Order Process: I checked with several electronics stores to get the best deal. It turned out that Circuit City had the beat deal. One inconvenience was that I had to order service through a distant Circuit City Store because the newer Motorola SB5101 Modem was not available at the local store. I placed the order with a salesperson and was handed a self install kit, modem and a stack of rebate forms.
My new home included a structured wiring cabinet where I installed the SB5101 modem and a D-Link DI-604 E1 wired router. I planned to install a wireless access point at a more central location later. I used a data cable already installed by the builder to establish a hardwired connection to my computer. Two days after I placed the order I placed my first call to Comcast to complete the installation. When I advised the Comcast technical representative that I was using Thunderbird as an e-mail client and did not want to run the self install CD they asked me for the MAC Address of the Modem and provisioned it. Within minutes I was on line. According to the sales agreement I own the Motorola SB5101 modem and there is no monthly charge for same.
I must admit that the prior torture I experienced trying to self install Adelphia Broadband in September 2001 helped me avoid the same problems installing Comcast Broadband in December 2006. I learned not to run the provided self install CD if possible, particularly if I was using a non-standard Browser or E-Mail client.
April 24, 2008
I have had Comcast Broadband Service for several months now. I have lost the ability to access the Internet for from Two to Three Hours several times, even though my Basic and Digital Cable Service remained unaffected. When I tried to report the problem all Comcast Telephone Lines were busy. I know that the problem was upstream because the Modem retained it's IP Address during the outage. Once or twice although I could not access Google, the only URL that I could connect to was Comcast.com. When service is functioning correctly the upstream and downstream speed have improved. I have replaced my wired router with an AZIO AER114 which is rated by the manufacture at 70Mbps WAN to LAN. I typically see the upload and download speeds shown below using Speakeasy Speed Test.
Test run at 7:45 PM
Last Result:
Download Speed: 22537 kbps (2817.1 KB/sec transfer rate)
Upload Speed: 1591 kbps (198.9 KB/sec transfer rate)
My old router limited my Download Speed to around 16Mbps. If you want to save some money and do not need a high speed connection you may want to try Embarq DSL. Unfortunately Embarq requires the subscriber to sign a one year contract or pay an additional fee of $10.00 per month.
March 11, 2009
Comcast continues to provide satisfactory service and unsatisfactory value. Unfortunately I just received a notice of a price increase for entertainment services (CATV) in Lake County, Florida as of April First. Apparently the top management at Comcast are not the brightest bulbs in the string. At a time when the United States is in a deep recession the wizards at Comcast are raising monthly fees. I also discovered that the staff at the call center are not to swift either.
When I asked what the download speed was for subscribers on the economy tier the CSR advised me that the download speed was 2.0 Mb. When I asked if the CAP was reduced for economy subscribers I was transferred to a technician that was unable to advise me about the CAP or the download speed. What a way to run a cable company. When I accessed the website and did a search on the economy service I was unable to find a reference to the CAP or the download speed or terms of service for the economy tier.
March 14, 2009
I am still trying to get a straight answer on what the download speed is if I downgrade to the economy tier. So far I located or received the following information from Comcast:
1) Googled Comcast economy tier and found references to 768K download speed in old documents.
2) Called Comcast Internet department and was told that the download speed would be 2M. I asked for a confirmation and did not receive same.
3) I searched the Comcast.net website again and found a reference to the speeds that would be available when DOCSIS 3.0 was deployed. The table indicated that the download speed for the economy tier when would be 1M.
4) I placed another call to Comcast and was advised by the CSR that in fact the download speed for the economy tier was 1.5M. The CSR referred to the economy tier as the retention tier and that it was not normally offered. When I pointed out that it was listed on the rate card that Comcast just sent me and the CSR seemed surprised that the economy tier was listed.
Apparently Comcast does not want to offer the economy tier and can successfully deter customer from ordering same by not clearly stating what the download speed is. From the information that I received from Comcast, the download speed for the economy tier might be anywhere from 768K to 2M.
Updated April 2, 2009
I finally received an answer for my question regarding the download speed for the economy by visiting their local office. I was advised by the airhead at the customer service desk that the download speed would be 768K when I asked why I received four answer for the same question particularly why I was told that the economy speed was 2Mb, 1Mb, 768K and 768K which is the same as 1Mb I did not get a clear response. Comcast customer support needs to get their act together.
I plan on looking to Embarq for DSL Service.
Another hot flash: Comcast gives less for more. In celebration for their April 1 price increase. As of April 1, 2009 Comcast has dropped most West Coast Premium Channel feeds in Lake County, Florida. The only West Coast feeds left are HBOW, MAXW and STRZ1W. I found a note in a recent mailing advising customers that the bandwidth made available by dropping those 12 channels would be used for other services. This change also gives Comcast an opportunity to pitch subscribing to DVR Service.
Edited 7/23/09
I tried to help Comcast avoid a citation from the FCC and got jerked around. On the morning of July 13 a contractor completed repairing the road in our subdivision. At the same time all of the 315Mhz Garage Door Openers near my home including mine ceased working. I thought there might be an RF leak caused by the contractor damaging a cable. If just happens that Cable Channel 39 operates between 312 and 318 Mhz. I called the FCC and filed a complaint. I was advised it might take some time to send an investigator. I called Comcast and advised them that there might be a cable leak. The representative set up an appointment for Thursday July 16. The technician arrived and the first thing she did was disconnect the drop. When that did not correct the problem if the technician was competent they would have turned the matter over to cable maintenance.
This is where the problem began. The technician tested the signal from the drop and claimed there was noise on the line. I pointed out that I had Two HD DVR's, the analog cable inputs from the televisions and a cable modem connected to the drop that should have give the technician some in site into the fact that those devices might be generating a signal that the technician might be interpreting as noise. Rather than disconnecting the DVR's, Televisions and Cable Modem and then checking the noise level again, the technician went to my structured wiring cabinet and began disconnecting the cables to all outlets. the technician claimed that there was noise on the line coming from the television in the family room. the technician then bypassed the surge protector at the television. The technician did the same thing in the master bedroom. The technician was ready to leave when I gave the them the bad news that there was another RG-6 Cable running from the family room. The technician measured the noise on that line and found it within acceptable limits. When I asked the technician to recheck the other cable from the family room while I watched the display on their test instrument they technician found that the noise level was within acceptable limits. By the time the technician finished Five of the outlets were disconnected. If I did not have the knowledge I would have had to pay someone to restore my structured wiring to it's original state.
On the other hand a maintenance technician that came by the next day was very knowledgeable and determined that there was no problem with my structured wiring and that there was no discernible leak.
I left a message asking for the Service Manager to contact me and am still waiting for a phone call.
Edited 6/24/10
Since my last review Comcast changed my IP address and since that change my download speed has declined with occasional failed downloads. DOCSIS 3.0 in not yet available in Lake County, Florida. Overall reliability of service has declined with more frequent outages. Usually complete failure with CATV and Broadband out at the same time. Some outages last up to Four Hours. See my review on Centurylink.
Edited 6/27/10
I have failed to include the following information in my review but believe that it is very important. For those of you that want broadband only consider the following. Here in Lake County, Florida, the cost for Performance Broadband without CATV Service is $57.95 per month. Limited Basic CATV Service includes CATV Channels 2 through 22 and some HD Local Channels available to those with clear QAM Tuners at a cost of $14.95 per month. If you order Performance Broadband with Limited Basic the cost is $42.95 per month for Broadband and $14.95 per month for Limited Basic for a total cost of $57.90 per month. Check your local Comcast price list to see if this solution fits your needs.
Edited 2/17/2011
Comcast service has continued to deteriorate with most downloads slower than 384KBPS. I wonder if they are throttling my connection? Whenever I download a series of large files by the end I find my speed has slowed to 60 to 120KBPS. I just updated a Net Book that I own with 51 Windows Updates, Acrobat Reader update, Thunderbird update, when I finally tried to download the latest version of Open Office my speed never exceeded 100KBPS. It well over an hour to download the entire 154MB file. Although Comcast claims that they will be introducing DOCSIS 3.0 they have not deployed it in this area. It appears that they are all wind and no rain. To bad that there isn't a better ISP in this area.
Edit January 7, 2012
Comcast CATV:
Comcast has decided to raise the price for CATV service by increasing the number of channels that require a STB of some kind. The latest screwing over is the conversion of extended basic channels to encrypted digital transmission. This change necessitates the use of digital adapters for each television. Although Comcast currently offers Two at 0 monthly charge I have 5 Bedrooms and would have to pay $2.00 per month for additional adapters. This really eliminates one of the features that differentiates Comcast from DBS, requiring an STB for each television. I have televisions installed in three bedrooms that are NTSC/QAM compatible. At least guests could receive channels 2 through 99 Plus the unencrypted QAM Channels. This is simply a price increase. Eventually there will some BS that Comcast can no longer provide digital adapters at no charge. They might find customers switching to CenturyLink Prism or DBS. In the last Six Months I have seen a number of homes that now have DBS antennas or temporary wiring for Prism.
Comcast HSI:
It appears that Comcast will not upgrade our area to DOCSIS 3.0, although I was told by a Comcast CSR to expect an email soon (months ago) notifying of the upgrade that never happened.
CenturyLink is very aggressive in attempting to have Comcast Customers convert to CenturyLink DSL. They claim to be able to offer 25Mbps down in my sub division. Some Comcast customers are moving in the other direction and subscribing to CenturyLinks $14.95 per month 1.5Mbps service to save money.
Updated 1/21/12
About a year ago I was advised that DOCSIS 3.0 would soon be available. It now appears that Lake County Florida is one of those areas that will not get DOCSIS 3.0 anytime soon. I just checked the Comcast Website and found that the only speeds that are available to me on the website are Performance 12M down and 2M up or Blast with 16M down and 2M up.
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Review by totala
member for 9.6 years, 21 visits, last login: 1.2 years ago
updated 1.3 years ago
- Sunnyvale,Santa Clara,CA
- Contract price not specified.
- "Fast when it works, but don't count on it"
- "Comcast support redefines some medical terms... they can't fog a mirror for sure"
- "Unless you have a snails patience, stay away from Comcast, anything is better"
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Comcast *was* good
Sure, they goof up every now and then, signal levels need to be adjusted twice a year... normal stuff.
But, since the "great upgrade" (in March 2005) it's been bad, worse, ..., [unprintable]
First the upgrade hits, mid-March, link speed goes to 3 Mbps, then 4 Mbps! Then the uplink goes from 256 kbps to 384 kbps! Fantastic! Like broadband actually was happening!
Then 3/31 downlink speed drops to 512 kbps... still decent, though my DSL line beats it now... and the downlink keeps going lower, until it hits a standard 250 kpbs on a good moment... I would say that my modem is more reliable, except that in reality I never gave up on the DSL -- you should neither.
So, the speed is bad.
But, what REALLY gets my goat is their "support"
We are talking about subhumans... I filed tickets every other day, they got closed "automatically" -- there's nothing wrong... your ping times are good.
I had some anguishing moments; "you must run ping -- it is a program that sends small files over the wire, if we receive the files, we know things are ok" (if there is anyone out there who does not know what ping is... let me assure you, it does not send files... nor do you receive them)
The most agonizing part was that *every* time I would send an email, or call up... *EVEN* if I started the conversation with "PLEASE do NOT say to reboot my modem, I did it already this morning!" they would -- not even blink an eye, but immediately tell me -- you must reboot your modem, here is how you do it.
I swear, the people on the other end DO NOT UNDERSTAND english (or any other language). If I had a webcam, I'd try some favorite pieces of sign language...
The WORST is their Live Assistant... Trust me, nothing LIVE about that... At one point, I got this "I'm sorry you feel like that" (it's an old line from Eliza, computer shrink written in Basic, I kid you not). I believe that they have actually put a stupid computer program to talk to customers, and only idiots who don't notice that stay with Comcast.
Ok, I lied... That wasn't the worst... there was that one tech guy who came to my house two times... I explain to him: "the link works fine, it's just really slow."
He plugs in his meter... he won't listen to me, he won't look at the computer screen with stuff I was just browsing on the net...
He proclaims (heavy chinese accent -- note: no disrespect to his origin, just to complete the visual imagery): "Ahhh! I see! You have absolutely no signal! Your computer could never access the internet with this signal!"
I try... "but, but, look it worked just a few minutes ago... look, it works right now again..." (hey, and I have this program that runs a ping every five minutes, and it's been three months since the link dropped).
But, he goes adamantly... "No! No! No! You don't see? It is not possible to connect! There is no signal!" (perhaps he had a bad cable? bad brain? no brain?)
So, in summary, if you have a time machine, and you can dial it to pre-2005 -- Comcast/ATTBI was cool.
If you're reading this review now, STAY FAR AWAY from Comcast... they completely redefine support...
Just don't EVER think you can get any help from them. How they survive despite themselves, I do not know.
[Update 2012]
Connection dropped 30-80 times per day -- support was useless, modem change (recommended) didn't help.
Simple solution: drop comcast -- I REALLY should have done this six years ago.
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Review by ktt_57
member for 1.9 years, 43 visits, last login: 15 days ago
updated 1.3 years ago
- Key West,Monroe,FL
- $45 per month
- about 3 days
- "Very reliable and speed is normally 5Mb+ at any given time."
- "None really."
- "For me, it is a good value."
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I've had DSL in the past, it was great ten years ago, but cable, particularly the combination packages, are just less hassle and a better overall value. COMCAST has made steady improvements in their service, speed and reliability and it shows. Naturally there is always room for even more improvement, but for now I am happy with the service they provide and the price I pay for it. I do think that if they cut their massive advertising budget, all their customers might pay less and/or they could possibly offer even more TV choices; maybe they could even spend more on infrastructure that would improve their speed and capacity... Fat chance, but we can always hope...
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 | | Docsis 1.0? Do you know if Comcast is Docsis 1.0 or 2.0 in Key West? | |
| | ktt_57
join:2011-06-26
Key West, FL | Re: Docsis 1.0? No, I sure don't. Sorry. | |
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 Review by sgtfrank
member for 12.7 years, 4696 visits, last login: a few hours ago
updated 1.3 years ago
- Aurora,Kane,IL
- $62 per month
- about 2 days
- "So far - very efficient. Pre-Sales, Install, & Connection."
- "Tech Support & Tech at my home unable to solve problem."
- "I get no where near speeds they claim, even bare minimun."
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01/18/2012
Nothing really new to add. Their speeds are more consistent then before. For approx. two weeks
I experienced losing my internet connection sometimes 2-3 times a day but now seems to have corrected itself. In my opinion still much better then DSL.
05/11/2011
Nothing of any interest to add or delete. Their min. speeds are still almost never there..
09/28/2010
No changes in last 6 months. Still not happy with so-called minimum speeds but still better then DSL.
03/25/2010
No change from last year. I do NOT get so called advertised speeds advertised. This on 3 computers, 2 of them new. AT&T looks better but fast enough yet.
05/27/2009
Even tho I still do not get advertised speeds I am still not ready to try AT&T.
11/02/2008
Again nothing new to report. I am watching AT&T closely as they are busy in my area putting in all new (I'm guessing) Fiber Optic. 10-20 trucks etc. all working a large area of Aurora. I may try them out if I can get decent speeds. Comcast still does not provide what they claim.
04/09/2008
I have nothing new to report. I still do Not get the upgraded speeds. In fact I hardly get the minimum speeds advertised. If/when DSL becomes available at better speeds then they have I will probably switch and drop Cmcast.
06/02/2007
I have waited way too long to review again but there has been no change in two years. I am NOT real happy with Comcast and plan to change my plan back to the basic. I received the 8000/768 upgrade speeds for approx. two weeks only and they have not even been basic speeds since. I know...my fault for not changing sooner. I even checked into DSL but as of 6 weeks ago not available. I do not care for AT&T anyway. I am going to reset everything, modem, router, computers all back to default, start from scratch and try one more time to give Comcast one more chance by being sure it is not me.
03/14/2006
April 2005 I upgraded to 8000/768 and it was perfect for approx. 2 weeks. Since then the best I get is 5000/368. Tech was at home and after being frustrated said it must be modem, he installed Motorola SB5100 which made no difference. I am not real pleased with Comcast but until better speeds come along (I have Cable TV also) I will stick with this.
01/09/2005
Not much new to report. I lowered my Value For Money as after paying $10. monthly for 4000/384 I do not feel I get high and consistent enough speeds. They vary from 3000-3800/290-350's. Possible I am expecting too much. I like everyone else am waiting for new Upgrades, then I will decide whether to keep the extra $10. or revert back.
07/03/2004
I waited until today for updating my Review as it was 1 year ago today I started with Comcast. Original speeds were 1500/256 which were upgraded free in Jan or Feb. 2004 to 3000/256. Today I paid the new upgrade price of $10. more per month for the 4000/384. I used the on-line tech support for the 1st time to do the upgrade expecting the very worst. It was not too bad, took 30 min's as the Tech was a little slow, but when he was done I power cycled the modem, re-booted, ran my DocsDiag which showed 4300/384 window. Am now experimenting with RWIN numbers. Am getting 3300-3900/338-360 for speeds. Will continue to mess with them. Connection is very reliable as I am hardly ever down (I use a line monitor - Dynsite). Will post back if any significant changes good or bad.
01/01/2004
I do not have a lot to add except my 6 months is now up and I have suffered the same problems a lot of us in the Chicago area have. At this very moment my speeds are somewhat back to normal(?). 1600-1800 DL/240-260 UL. I am still not ping-able as Comcast has that blocked and have for me last 2-3 months. It sure messes up my monitoring of course. I will stay with them awhile longer as I'm only paying monthly. I am also still renting modem (RCA DCM315) but will probably buy a Motorola if I stay. Right now they have the only "ball" in my location, so if I wish to play it's their ball. Also I still have not yet contacted their "Tech Support(?)" as I can find out more here from you good people.
After a lot of time spent here (DSLReports), talking in person with customers in my area, and now Comcast available in my area I decided to switch. If I could have gotten DSL from Covad (SBC cannot even supply me yet) I would stay with them. Received a flyer in the mail from Comcast Fri. 27 Jun 03. Decided to try Comcast. Called early PM Tue 07/01/03 and ordered 6 Mos @ $19.95, then $42.00 after that. Am leasing modem for that time period, then will buy if I stay. Was told I could get the Install that Thur 07/03/03 and took 1000-1200 window. Installer was here at 1030 & was done with everything working fine, leaving at 1145 Hrs. Only email I tried was a msg to myself after setting up mail accounts on Outlook. There was an outage exactly 24Hrs after install which affected cable & broadband. It was area wide and not just me. I called anyway, talked to a person and was given 1 day credit. They had already paged out a Tech. when I called which was 4th of July AM. Outage was for 1 hour exactly almost. I understand Comcast is dynamic IP but cannot get my Monitor to update properly (all changes were made) in dynamic mode, but it will in static. I will check further on this as am not sure if this would be a problem. I will update review with any significant changes, good or bad.
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| | slow speed comcast internet im a in-house tech and normaly when you have speed problems is due to nosie in the line meaning you may have a problem in your are or residence i can advise if you need me to ,when was the last tech there ? | |
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Review by bigdaddy15
member for 6.7 years, 37 visits, last login: 29 days ago
updated 1.3 years ago
- Washington,District Of Columbia,DC
- $50 per month
- about 15 days
- "Started quickly"
- "TERRIBLE SERVICE, CONSTANT OUTAGES, LIES ABOUT SERVICE TECHS"
- "Comcastic sends phantom techs - and lies about it."
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Ugh. I can't wait till 4g LTE is everywhere and I never have to deal with Comcastic again. Had VZW FiOS in the suburbs, but now in the city and Comcast is sooo much worse. On Newton PL NW Washingnon DC, 600 block.
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Review by (hidden by request)
(review was emailed from domain ThubRandD.com)
lodged 1.3 years ago
- Longmont,Boulder,CO
- $64 per month
- (12 month contract)
- "better than pathetic, original dsl"
- "over priced, don't get what you pay for, unreliable"
- "the best of the pathetic offerings available"
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You most certainly do not get what you pay for. We are paying for 12M down
in reality this is closer to 7M and the speed fluctuates wildly from
second to second with many dips to Zero! DNS is painfully slow bad net
work even slows down external DNS servers. will be setting up local cachi
ng DNS as temporary work around until the blessed city owned fiber is up wi
th a private provider now that the citizens demanded it despite telco an
d cable spending nearly 200K to block it. I guess big corporations only li
ke free enterprise when it means no regulations not when it means compet
ition with a grossly, grossly over priced and frankly pathetic service of
fering. Currently comcast is the best of the worst only 12M is max offe
red DSL is pathetic and only 1.5M down is available at best. It's enoug
h to make me consider $1k/month for 1G symetric fiber and setup an isp and
resell. seriously after extensive research this is the ONLY viable option
for any real service currently in town. I like many things about Longmont
but the availble "broadband" is pathetic. Recent testing shows our "neighborhood" shares a single 45mbps link! this is probably for ALL of thier customers in a several block area, meaning they could only possibly offer what is being paid for to 3 people and are offering it to a lot more people. Really, really sad and misleading.
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Review by hammeru
(review was emailed from domain comcast.net)
lodged 1.3 years ago
- Boulder,Boulder,CO
- $60 per month
- "When it is good it is great"
- "when bad, its worse than slow dial up"
- "Using Motorola SGB6580 and read it might be part of the problem"
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Well it used to be fast. Now for unknown reasons, its slower than dial up.
Upload speed is 2800kbps, download is 134kbps average. Go figure! I will be
contacting Comcast to get this figured out. It slowed down when they forced
a digital TV cable box on me and "activated" it. I don't use the box
because I get HD without it, and low res SD when I used it. What the heck is
that all about?
Anyone with insight, please respond.
Thanks
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Review by blpeskoe
(review was emailed from domain comcast.net)
lodged 1.3 years ago
- Pleasantville,Atlantic,NJ
- $217 per month
- (36 month contract)
- "Internet speed"
- "Service when there is a problem"
- "Stay away if you can"
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I have had three instances where I have been extremely disappointed with
Comcast.
First, when I signed up for Comcast Business Class, my rep told me that he
would be able to give me a $100 credit after 3 months.
After repeated reminders, it never happened.
Second, several months ago, a Comcast service tech showed up in my office
without notice telling me that he was going to disconnect an old, closed-out
account from the pole outside my office.
He actually disconnected MY service at about 2:00 in the afternoon and,
finally, after much aggravation and repeated calls, I got my service
restored after 8:00 that night.
My internet was disconnected so I was virtually out of business and I had to
just sit and wait until 8:00.
The latest event was yesterday (Monday) when I arrived at my office and
found no internet service again.
I called Comcast at 9:12 AM and was promised that a tech would be out
between 1:00 and 3:00.
Again, I was shut down.
After several calls and forceful instance on my part, a tech finally showed
up at 4:18 PM.
Again, it was the pole outside.
So, all in all, I am out $100 that I was promised and have had my business
turned off to the outside world twice.
When everything is working well, Comcast Business service is fast service
but it comes with issues.
Bruce
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