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Review by Mastec 
UPDATED: a few hours ago
member for 6.6 years, 462 visits, last login: a few hours ago
 Bourbonnais,Kankakee,IL
 $59 per month
 about 2 days
 "Hi-Speed Up & Down, Reliable, Customer Service"
 "Waiting on hold"
 "Great service"
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I have been a Comcast HSI customer for several months now and could not be happier. I have waited this long to write a review to see if all the other unhappy customers comments and warnings come true. Happy to say they haven't. I kept hearing, "Wait and see, next month they will screw you", "Just wait, your connection will drop way too often", "Watch for your speeds to slow down", its been 4 months now and they have been nothing but good to me. If I experience a slow connection (twice now in 4 months, each involving a car hitting a pole between here and Chicago) I call customer service and they are on it right away. The free speed upgrade from 3M/256k to 4M/384k was a big hit. We have 2 desktops and an X-Box going all the time. What I like most is that the connection is always there, unlike my last ISP (SBC) which I usually had to reboot the router, modem and computer to get internet.
Comcast may not be for everyone, but in this area they cant be beat. We really dont have many options other than slow (SBC) DSL or Comcast HSI. And for the $29.95 a month for 16 months deal, I am like a kid in a candy shop.
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Update - 07/04/09: Comcast service is the same as it was for my last review but speeds are faster, 20MB Download / 6MB Upload. To this day I still have no complaints.
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Review by cj2200989
UPDATED: a few hours ago
member for 2.7 years, 588 visits, last login: a few hours ago
Winder,Barrow,GA
$64 per month
about 2 days
"Service always works plus the connection speed is above advertised"
"None as of now"
"I think the price is high but I have good perfromance"
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16/2
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Review by Gaius
UPDATED: a few hours ago
member for 4 years, 272 visits, last login: a few hours ago
Fall River,Bristol,MA
$140 per month (12 month contract)
about 1 days
"Get what I pay for...excellent service with Comcast."
"Price"
"Works as advertised."
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Was a Comcast customer for years...tried Verizon DSL for a while because of the price, it was a nightmare. Back with Comcast and so far so good. I have a tri-bundle...Internet, phone and TV...for 139.99 plus tax. I get more than my advertised speed and only down time I had was due to faulty modem which was replaced next day. Got a credit because tech had to come to the house. All in all I'm very satisfied with Comcast.
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Review by scajjr
Posted: a few hours ago
member for 4.3 years, 177 visits, last login: a few hours ago
Kingston,Rockingham,NH
$52 per month
about 5 days
"Fast speeds"
"price"
"no other choice here"
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Have had Comcast HSI for 18 months now. Speeds are fast, never had connection problems, no problems sharing it over home network.
Yeah it's a little expensive but for where we live in NH we have 2 choices: Fairpoint DSL 768k or Comcast . Went from $12/mo to $52/mo but for me the speed was worth it. My fiance thinks it costs too much but when she watches streaming TV and movies I remind her we couldn't when we had Fairpoint DSL 768k. (Fairpoint couldn't upgrade us to faster speeds, said wire in neighborhood couldn't handle it, no plans to upgrade lines here either)
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Review by kegbuna
Posted: 1 days ago
member for 1.5 years, 20 visits, last login: 1 days ago
Irvington,Essex,NJ
$174 per month (24 month contract)
about 10 days
"Download speed fast, though not exactly as fast as advertised, Pretty Good HD selection for the area, Good hours for support"
"Tech Support is full of complete novices, Connections drops and every tech says there is no problem, On demand fails very often"
"You HAVE to push hard to get anything from this company, down/up speeds are ok and so is latency WHEN it works"
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From the beginning I have been having problems with this company. Although I enjoy the services and connection speed, reliability is completely lacking. I've had many techs come to my place, say the signals are fine, and leave. Almost always they say it's the splitter that is causing the problem. I've finally gotten a tech recently that says he will come back and rewire the main line coming to the building, but we will see if that makes a difference.
When one calls tech support, they are greeted by well intentioned albeit totally clueless people who rely purely on the tools and script in front of them in order to operate. The way they try to blame connection problems on the router is almost shameless. There also seems to be a disconnect between techs and the tech support as they always claim that they were not informed about the specifics of my problem, even though the person on the phone said that they were notating it in my problem report.
Comcast does offer good service, they definitely have the means to, but when it comes to customer relations, it seems that there is a problem. It may be that certain problems cost money and time and so they don't want to deal with them, but I don't think it's fair for someone to wait so long to have a problem fixed. I've already screwed up on multiple online assignments as my connection drops at just the wrong moments.
It's a large company, as everyone knows, so depending on the area, your results may differ.
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Review by mikeshoup
UPDATED: 2 days ago
member for 1 year, 35 visits, last login: 1 days ago
Denver,Denver,CO
$56 per month
about 2 days
"Decent speeds, easy service transfer"
"Trouble with initial install on own modem."
"Great service for the money"
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Have had Comcast HSI for ~ 1 year now. Has worked out great so far.
On the initial install, even after telling the sales rep I had my own modem, the tech showed up with a modem in hand. He installed my modem and had the line re provisioned. However, my first bill had a charge for renting a modem.
Called a CSR up, and they were quick to fix the error.
Over the past year, have had almost no downtime, and the speeds have been very reliable.
Over all, a great service for the money.
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Review by mdavis4
UPDATED: 2 days ago
member for 9 years, 1060 visits, last login: 2 days ago
Gwynn Oak,Baltimore,MD
$98 per month
about 2 days
"Solid Connection and the Digital TV package is pretty cool too."
"Cost still high if not in a promotion! Call Comcast after your promotion ends if you want to save money!"
"Service quality is great... Phone support has improved 10 fold!"
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Well it has been several years since I have placed a review on Broadband Reports. I'm now back with Comcast since I moved back to Baltimore City. The service so far has been excellent 100% up-time during my waking hours. The TV service has allot to offer except my Boomerang but I just found out I can get that on demand!  I have been packaged in a special promotion for a year so the cost is great at this time but the regular price would be awful I am looking at over $200 for the service that I have.
Overall I give Comcast a solid grade A for a great effort they are putting in the customer service side of things. Had a miner connection issue with the coaxial cable connecting the HDTV converter to the TV. They knew exactly what the problem was and showed me how to fix it.
The internet is consistently testing at 10 to 15 megs down and 1.7 to 2.3 megs up. So am satisfied with the connection of the internet. Average ping is between 33 and 57 hops so good pings for gaming.
I will update if situation changes.
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 Review by CUBS_FAN
UPDATED: 2 days ago
member for 4.1 years, 703 visits, last login: a few hours ago
Chicago,Cook,IL
$75 per month
"No bloatware neccessary."
"Very expensive for Silver speed tier. Previous service problems are difficult to resolve."
"CRAN has helped online gaming with stable pings. Getting better with upgraded speeds. Rarely down."
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Since the recent upgrade Comcast has become very unstable with many issues in the system. On weekends when the neighborhood is online, service is fluctuating all over the place.
Easy install and Motorola modem is nice. Ip addresses change every now and then.4mbps downloads are reachable but at peak and then averaging mid 3 megs. Uploads are advertised at 384. Averaging high 350's. I would jump to DSL but not available yet, after 3 years.
***Months have passed since the review was written above. Now my speeds has literally tripled. Looks like upgrades don't go as smooth. Customer needs to be informed locally of maintenance on service. Seems to me that there is a communication break down between the national support and the locals.
*** It has been almost a year since my last update. I had to eliminate the cable television because the promo expired and it got too expensive. This change automatically downgraded me. I used to be at 8mbps, now its cut in half at 4mbps. Speed tests show me higher than 4 which isn't that bad.Some sites tests actually hit the 7mbps range, but I think it only measured the initial burst peak. I haven't had any service interrupts at all.
DSL still not available......
5-11-2007
The new Double Speed burst works out great! 8 mb bursts up to 16mb. When performing bandwidth test I get burst speeds of 30mbps... Which seems unreal... Within the past 2 months my upload bandwidth went from 384kb to 1500kb or 1.5mb. Uploading pictures on Yahoo Photo's or Photobucket is a breeze. Sending emails with large attachments is fast too.
12-09-2007
Ever since I received the upgrade speed burst I've had nothing but problems. My node is oversold and at peak times my MS is over 500ms. My download rates are as low as 2mbps at peak and during speed tests it crawls up to 2mbps. Everywhere I go on BBR and the Comcast forum is complaints about crowded nodes.
I wouldn’t be surprised if Comcast is making my connection worse as a ploy to get their Digital Voice telephone service.
1-28-2008
After 8 months of scratching my head wondering why I'm having periodical latency issues my problems have finally been fixed ("knock on wood"). I can actually thank this site (dslreports.com) for helping me fix the problem. I was getting nothing but sympathy from the locals on the Comcast help Forum. As I look at the history of my posts I can see that the latency problem was developing long before May of 2007, but it seems that in May it was the straw that broke the camel's back. We'll see how long the quality of latency lasts until Comcast signs up another 400 people.
9-30-2008
Pretty solid all summer long Every now and then I do see a latency spike but not to the point of an annoyance. The free upload upgrade to 1MB is good with speed bursts up to 2MB before dropping back down. My VOIP quality is acceptable
7-1-2009
The free doubled speeds I got around May are a real convenience. Sustained upload's over 2 Meg are present at all times. Uploading files is a breeze. The new download speed of 12 Meg is awesome too. I can download a 700MB file in just about 8 mins flat. Don't get any better than that. When performing VOIP tests my QOS % can reach 99% at times which was almost unachievable in the past. Download powerboosts are only peaking around 16 megs. Before it was 20 & Up but I'll accept the sustained speed of over 12 meg.
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 Review by Fobulous
Posted: 3 days ago
member for 6.8 years, 3176 visits, last login: a few hours ago
Missouri City,Fort Bend,TX
$19 per month (12 month contract)
about 5 days
"Super Fast speed, Reliable (at least in my area) Good price"
"Pre sales people don't understand what an appointment mean"
"Only broadband offered in my area and suripingsily not bad at all."
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Just bought a house in Missouri City, Texas, (Austin Parkway & Cross Lakes, precisely the Heritage Colony subdivision of First Colony)
I scheduled for a Thursday (had to take a vacation day) so that i can wait for the alarm guy on the same day. The appointment was for 2-5pm. Well after 4:55 pm rolled around, i called Comcast to see what is going on and to my astonishment, they said that the appointment was not in their "system" . Huh? I just spoke to someone on Monday about this.. so he knowing that i was getting mad said that he'll reschedule the install next wednesday but will call if he can find someone here quicker. I agreed.
Monday morning, someone from Comcast called and said that they are coming between 1pm-4pm. Great that's good news! But I'm at work i told him.. he was really nice though and said that he'll call me when he gets to my house and since I'm only 10 minutes away he'll wait for me.
Moving right along, he was very professional and did the install in about 40 mintues, they had to drive off and connect to the "main box" Anyway I'm getting 12mb down 2 mb up.. since they messed up my initial appointment. They gave me $19.99/month for 12 months which is not a bad deal considering i CANNOT get any other Broadband services out here!
The service has been very stable since i have installed, I'm consistently getting 12mb down and my uploads are between 1.5mb and 2mb. I upload lots of pictures and large files so it is really better than the Windstream DSL that my mom has in her house...
Overall, other than the botched install appointment, i'm quiet happy with them.
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Review by WolfSKill
UPDATED: 4 days ago
member for 4.3 years, 23 visits, last login: a few hours ago
Coatesville,Chester,PA
$46 per month
about 3 days
"Good price for the speed offered"
"Every once in a while, service can be sporatic"
"Good price for what is offered"
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I have been a Comcast subscriber for 5 years now and overall there service is good. I only have had two issues with them during the 5 years and the second one has occurred recently. I reported the problem to Comcast and they tell me that there are no problems. I have waited it out and it seems the issue has resolved itself. Overall, I do like Comcast and I do have Fios in my area, so I could switch at any time, but I am willing to stick with Comcast at this point (I also fear change, especially with a working ISP). I do recommend Comcast because the installation is easy as 1,2,3 and in my experience, the customer service has always been friendly and helpful, but I rarely call as well.
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