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Review by crash4419 
UPDATED: 45 days ago
member for 4.6 years, 221 visits, last login: 45 days ago
 00000
 Contract price not specified.
 "deleted"
 "deleted"
 "deleted"
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Review by James11236
UPDATED: 49 days ago
member for 8.4 years, 713 visits, last login: 7 days ago
Brooklyn,Kings,NY
$74 per month
 about 4 days
"Reliable Service"
"None so far"
"Great package for the price."
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After being a dedicated DSL user with an ISP that allowed me to run my servers without any restrictions on a static IP. the only drawback was the 1.5/768 limit due to my distance from the CO. FIOS recently became available in my area I called them they wanted 99/month before taxes and other charges for a business class account with one static IP.
As an IT professional I know what I want and need from an ISP and it became very clear that the Fios sales team had less than the needed knowledge to sell a new technology package to a potential customer.
Optimum Online Offered a business class package with 30/5 - 5 static IP's 1 registered domain and 1 Gig web space. port 80 & 25 are unrestricted.
All for $74.90/month this works for me. The install was smooth, and the service so far is great. The lowest I've dropped to was a steady 15/2
other times the circuit test out at 21/4 - 28/4. My going from 1.5/768 to 30/5 makes me more than a satisfied customer. best of all I have Fios in the area so if things go bad I have the option of switching.
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Review by winsnomore
UPDATED: 53 days ago
member for 2.9 years, 40 visits, last login: 36 days ago
Morganville,Monmouth,NJ
$30 per month
about 5 days
"Reliable and available"
"Pricey - rather clueless customer support"
"Switching from Verizon is a no brainer"
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I have their service for about ~8 years off and on.
My service has had practically no interruptions - I can routinely get DL speed of 10mbps and upload is better than 2mbps.
I have more issues with their voice than with data plans -- data plans for what they offer are pretty good - 4 years ago they throttled me because I was downloading linux iso images -- I had to pledge "I won't do what I was doing" to get the faucet turned back on again ..
Since then I have had no issue - I also have optimum voice with it and one can't complain .. it works.
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Review by speeddemon100
Posted: 58 days ago
member for 8.7 years, 570 visits, last login: 28 days ago
West Hempstead,Nassau,NY
$50 per month
about 4 days
"Speed Reliability/ near on pace w/ Fios"
"nearly on pace w/ Fios"
"Great reliability/ options for price"
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Cablevision keeps adding new features via Cable/ Optimum. The newest option is setting your Cable DVR schedule via the internet if you're away.
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Review by kevin_pink
UPDATED: 70 days ago
member for 3.1 years, 88 visits, last login: a few hours ago
Bronx,Bronx,NY
Contract price not specified.
"FAST when in service."
"Bandwidth fluctuates from day to day."
"worth the money"
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One time not too long ago, the service went down to like 5 kbps upstream and 100 kbps downstream for a WEEK or so, completely USELESS.
overall my experience with OOL was not very good. during times of day when i actually wanted to use the internet, the speeds were poor at best.
pricing went up to $200+ recently so i had to say goodbye to OOL.
good riddance
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Review by neooddity
UPDATED: 75 days ago
member for 1.2 years, 202 visits, last login: 9 days ago
Asbury Park,Monmouth,NJ
$95 per month
"Very knowledge-able installer, good internet speed"
"Ridiculously expensive in non-competition areas , picture artifacts make some HD content/channels unwatchable"
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"Double play" - internet + TV installed 11/12/08
Family Cable w/ iO (promo ends 11/12/09 .. wait a sec.. this is going to get even more expensive?!) $39.90
+1 SD stb +1 CableCARD $8.75
+fees
$49.41
15/2 internet (w/ 5$ bundle discount.. gee thanks!)
$44.95
DSL wasn't an option as the fastest speed available is 1.5mbps down..
The internet has gone down a few times since I was installed but never for longer than an hour or two.
Install process was amazing (the installer, a contractor, knew his stuff) - it took about 30 minutes. He was a little late but I got a call from dispatch towards the end of the arrival window alerting me to this..
First week I tuned to Planet Earth on Discovery (TLC?) HD and could not watch it - it had a scene of a running river that was so pixelated/choppy that I wouldn't have been able to tell it was a river if the sound was off.
FiOS wru?!.. I can see the FDH 2 blocks away! Hurry plox!
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 Review by Solitude
UPDATED: 82 days ago
member for 9.5 years, 778 visits, last login: 67 days ago
Yorktown Heights,Westchester,NY
$70 per month
"speed, reliability, competitive price"
"The news service is horrible, it seems they deliberately make it hard for you to use their email/webhosting"
"Triple Play deal makes it worth it"
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SCROLL DOWN TO SEE THE LATEST REVIEW
WARNING ON MONTHLY COST: I have no idea what I pay monthly for OOL, since my old man pays the cablevision bill. We have the triple play, and he doesn't ask me for any money toward it, so I'm pretty sure just having triple play makes it cheaper.
/BEGIN REVIEW AUGUST 2004:
I waited years for OOL and finally got it about 2 and a half years ago. I was undoubtably the first person in my area to start using OOL because I had my modem connected to a coaxial cable for months, and when it finally synced I was never so happy. I signed up immediately and the first few months the speeds were blazing fast, around 9.3 mbps. Now it's about 6 mbps, even though everyone in my area has it by now, considering OOL is owned by cablevision and they advertise OOL for free. I'm just sick of seeing OOL commercials. I don't think it'll be dropping much lower than that.
The two major things that matter most, speed and reliabililty, is exactly what OOL has. They deliver, and for a very competitive price.
They're support isn't the greatest but who cares? 6mbps down and 1mbps up outweighs all that
Bottom line, OOL is the best ISP you're gonna find practically anywhere.
/END REVIEW AUGUST 2004
/BEGIN REVIEW NOVEMBER 2007:
I've had OOL for 5.5 years now and its been over three years since my last review so I suppose I'm due for a review.
In the 5 1/2 years I've had Optimum Online I don't think there's been one single outage. The connection is rock-solid stable. The speeds are always fast, even during prime times. Their BOOST service is well worth the additional cost for a power user such as myself.
The few times I've had to call them the wait times were fine and the customer service was adequate.
I went to an out of state school for college and was able to cancel service (since I'm the only person who uses internet in my home) with no problems, no hassle, no fees. When I returned home I simply went to the OOL office in my town and got another modem and started back up again.
They are supposedly currently in the beta-testing stage for their future service, "OOL ULTRA", which is a 50mbit symmetric connection. Although my speeds are great now, I wouldn't mind a 50 mbit upload, and would pay more if the price is reasonable for it.
If you like usenet, don't plan on using OOL's server if you like any binary newsgroups. Their retention time is horrible, you can only have two simultaneous connections, and the full post is hardly ever there.
I hate being a fanboy of any company because ultimately the only thing they're out for is your money, but OOL deserves the praise it gets.
UPDATE NOVEMBER 21, 2007: It appers OOL has stopped capping users regardless of their tier of service around late 2006 or 2007
The screenshot is an email I received from OOL in February 2003 telling me their service was available. I thought it was lol because I had had OOL months before their website said it was available and even months before the email. Also, I thought the woman in the picture was a retarded attempt at advertising.
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Since Optimum Online and Verizon FIOS are the only options for someone who wants high speed internet in my area (Westchester County, NY), and both companies are competing for who gets our money, I decided to post a side-by-side comparison of the two companies services and pricing tables. I think it's clear OOL is the winner, because I'm simply not willing to pay ~$100 for a 50mbit connection, unless (*MAYBE*) it was guaranteed, AND had AT LEAST a 10mbit upload also. Check it out here: »www.paulspiteri.com/solitude/ool···2007.jpg
/END REVIEW NOVEMBER 2007:
/BEGIN REVIEW AUGUST 2009:
My family has the triple play deal so I think OOL becomes a reasonable deal with all 3 services.
About four months ago OOL released their latest speed tier, ULTRA, with 100Mbps down and 15Mbps up. However, this line also involves a ridiculous $300 activation fee, which many people are avoiding because of this reason.
This past weekend there was about a 5 hour outage in the Westchester area. Other then this I can't recall any serious outages in the last year or so. I have been using OOL for almost eight years now.
I'm still on the BOOST tier (30/5) and I find that speeds do sometimes decrease during peak hours, to around 15-20 Mbps, but I do get the full 30mbps during peak hours a lot too. During off peak hours I do receive the 30 Mbps always.
I would like to upgrade to the ULTRA tier even though I don't need it, and I certainly won't be upgrading while they keep the ridiculous $300 activation fee.
Just looked and saw Verizon FIOS has a 50/20 plan for $95/monthly, which doesn't really compete with Ultra's 100/15.
In summary, I am still happy with OOL BOOST and find their service reliable and competitive. If they start sucking and there are outages or slower speeds I will update this post.
Oh yeah, I forgot to mention that Optimum WiFi is pretty awesome. They have free WiFi in many populated areas. To use it you need to know your OOL username and password.
/END REVIEW AUGUST 2009
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Followup comments:  
hey there
|  lower rates
 want to get a better rate,,, yes, all the broadcasters rates are going up in 08, but only by a few $$ .. with Comcast looking at cablevision, Verizon is trying to capture many customers with great offers and locked in rates, cable is under pressure loosing 500+ customers a day to Verizon, the only way they can keep their customers is through the disconect /retention department,,, usually they can only offer a 6month promotion, BUT,, if you call or schedule a installation with Verizon,, have a work order number... "" you call that department with cable,, tell them you want to disconect, tell them you are going to Verizon,, and give them the order # from Verizon-FIOS of all 3 services.. they then can offer you a 1yr. ( NEW ) promotion,, or in some areas out in LI, a 2yr is available..
want the lower rates before they go up- call today, get the work order number from FIOS - on ALL 3 services,, and they can make the offer, or else they can not do it..
   - the pepople who work there are under a lot of pressure, so much pressure, they keep having high turn over every month, due to the large amoutn of disconections,, look in the paper, every week for the past 6 months, they are allway hiring,, why is that,, they don't want to keep employees, it's cheeper for them to get rid of them and hire new for less,,, they will do what ever it takes to get rid of an employee after 6 months in that department, I guess right now - they are only focused on "trying" to keep customers, rather their employees... | |
| dhstylez
join:2009-10-14
Montvale, NJ
| OOL (former FIOS customer) As much as I hate how inconsistent the OOL service is in my area (Northern NJ), I am pretty impressed by the retention of their binary news server. Currently pulling a file that's listed as 281 days old and well I just started the download but let's see if it works out.
That aside, every 1.5 months or so, I get pretty fed up with their service to the point where I want to call in and cancel. Last time I asked when my contract was up (have a few more months to go). Switched from FIOS (think i had 20/5, or something, special deal from way way back?) a while ago because the OOL Triple Play was cheaper than the FIOS service. But with the inconsistent speeds, and sometimes random outages (short 2 min outages every 20 mins for 4 hours, or longer 3 hour outages) gets annoying.
The next 'bad' thing is how horribly slow changing channels is on their units. I used to fly through TV-guide with FIOS and change channels like rapid-fire. But now there's a noticable lag inbetween channel changes and channel # inputs.
The speed is relatively fast though. Can download around 2.2 mB/s roughly 17.6mbits/s, which is good I guess, but I"m on boost so it should be slightly higher but don't really care that much at the time being.
My 2c.
P.S. But i'd switch back for reliability if given the option. Free news service is nice though. | |
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 Review by bobbagels
UPDATED: 82 days ago
member for 9 years, 2727 visits, last login: a few hours ago
Matawan,Monmouth,NJ
$100 per month (12 month contract)
"speed"
"service men are the pits"
"good speed and reliable."
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Welp, have had OOL for a while now,
Install was a horror due to inconsiderate service person.
speeds better than ok.
Very rarely lose signal.
I am happy all in all
UPDATE
Still with OOL
I am happy with their service, Reliability and speed.
Every night the modem seems to reboot itself but other than that no interruptions.
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Review by cr11204
UPDATED: 84 days ago
member for 7.8 years, 50 visits, last login: 8 days ago
Brooklyn,Kings,NY
$60 per month
"Fast, Reliable"
"Expensive, sometimes hangs up"
"Good service but pricey"
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I've had pretty much problem free service for over a year. Occasionally the service seems to bog down, but only briefly. My only complaint is the price but they are the only option in my area. Connection speed is consistently around 6MB/1.2mb.
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 Review by dennismurphy
UPDATED: 89 days ago
member for 7 years, 2864 visits, last login: 1 days ago
Lake Hiawatha,Morris,NJ
$49 per month
about 5 days
"Speed, did I mention speed?"
"Port 25 still blocked ..."
"It Just Works. Wish others were this happy."
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UPDATE: 08.31.09 - Still happy with OOL. Still works great... had a speed issue last week, but the customer service was incredible and got it fixed *the same day*... Can't complain - it's great service at a great price!
UPDATE: 04.29.08 - Still with OOL, still happy. Upgraded to Optimum Online BOOST (30/5) and added Optimum Voice (2 lines). Things have been GREAT!
UPDATE: 10.19.07 - Still with OOL, still just as happy as always. It Just Works.
UPDATE: 04.15.07 - Still with OOL, enjoying the 15/2 speeds.
UPDATE: 7.11.06 - Still with OOL, still happy with it. Still waiting for FiOS, but in the meantime, 15/2 speeds are awesome. 
UPDATE: 12.19.05 - Back with OOL, after the DSL folks completed screwed up my provisioning and billing.
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